Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 46439 Views
- 20 replies
- 3 likes
- 46439 Views
- 20 replies
- 3 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5763 Views
- 23 replies
- 2 likes
- 5763 Views
- 23 replies
- 2 likes
How to contact Spotify to rectify the fact that I was charged 3 times
HiI'm trying to contact Spotify to request that they rectify the issue that they charged me 3 times. The payment screen kept telling me that the purchase had failed, and assured me that no charges had been incurred. But my bank statement shows 3 equa...
- Hi I'm trying to contact Spotify to request that they rectify the issue that they charged me 3 times. The payment screen kept telling me that the purchase had failed, and assured me that no charges ...
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- Community Legend
- 329 Views
- 3 replies
- 0 likes
- 329 Views
- 3 replies
- 0 likes
Problems with payment and subscriptions
Hi,Last week I got myself a Spotify premium subscription. Right after that the costs of that (€9,99) was written off my bank account. One day later another amount (€14,99) was written off my bank account. When I checked my account and subscriptions o...
- Hi, Last week I got myself a Spotify premium subscription. Right after that the costs of that (€9,99) was written off my bank account. One day later another amount (€14,99) was written off m...
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- Community Legend
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Pas moyen de me mettre en version premium
BonjourJ'ai bien telecharge une carte prépayée pour la version premium mais mon compte reste en version gratuite.Que faire ?
- Bonjour J'ai bien telecharge une carte prépayée pour la version premium mais mon compte reste en version gratuite. Que faire ?
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- Community Legend
- 136 Views
- 1 replies
- 0 likes
- 136 Views
- 1 replies
- 0 likes
Solved!! Upgraded to Family from Premium. Want to make sure my Premium account is closed.
I joined my parents family plan from my Premium. I did the transfer as per the instructions however I want to make sure that I stop getting charged for Spotify Premium. Is there a way to confirm this? (I haven't been charged yet, just want to be proa...
- I joined my parents family plan from my Premium. I did the transfer as per the instructions however I want to make sure that I stop getting charged for Spotify Premium. Is there a way to confirm this...
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- Community Legend
- 255 Views
- 3 replies
- 0 likes
- 255 Views
- 3 replies
- 0 likes
Spotify premium trial
I pretend to sign spotify premium with student discount, i'm wondering if this option have the one month free charge trial?
- I pretend to sign spotify premium with student discount, i'm wondering if this option have the one month free charge trial?
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- Community Legend
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Spotify charged R$10,00 for my signature of student discount
I'm from Brazil and I have signed the student discount yesterday. But it was charged from my credit card R$ 10,00 and I don't know why.Does anyone know what is this? Will I have my money back?Tks
- I'm from Brazil and I have signed the student discount yesterday. But it was charged from my credit card R$ 10,00 and I don't know why. Does anyone know what is this? Will I have my money back? T...
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- Community Legend
- 252 Views
- 5 replies
- 0 likes
- 252 Views
- 5 replies
- 0 likes
Spotify stopped working
So I signed up for Spotify for the free trial, got charged 9.99 for one month. Then it went back to like I was on the free trial? And I can't sign back up for it. What do I do?
- So I signed up for Spotify for the free trial, got charged 9.99 for one month. Then it went back to like I was on the free trial? And I can't sign back up for it. What do I do?
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- Spotify Star
- 158 Views
- 1 replies
- 0 likes
- 158 Views
- 1 replies
- 0 likes
SPOTIFY PHONE BILL
I have a spotify account linked to my phone bill that I need to cancel as I am unable to afford it. However, my big issue is that I can't remember any of the details I used for the spotify account that is linked. I am able to provide the service prov...
- I have a spotify account linked to my phone bill that I need to cancel as I am unable to afford it. However, my big issue is that I can't remember any of the details I used for the spotify account th...
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- Community Legend
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
Subscription payment for FAMILY
Receipt for order 498764607148079-1Date27 March, 2017Order number498764607148079-1Payment methodCard (#### #### #### 8619)RetailerSpotify ABVAT numberSE556703748501VAT 0%0Total₱129 My next payment should be on April 27, now i'm receiving below info. ...
- Receipt for order 498764607148079-1 Date 27 March, 2017 Order number 498764607148079-1 Payment method Card (#### #### #### 8619) Retailer Spotify AB VAT number SE556703748501 V...
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- Spotify Star
- 304 Views
- 1 replies
- 0 likes
- 304 Views
- 1 replies
- 0 likes
cancel premium subscription
My account was linked to a facebook account, which I cant accede anymore, and I cant recovery it anymore (the facebook acount), so I´m making the payment (spotify premium subscription) and I cant recive the service anymore, since I can not accede to ...
- My account was linked to a facebook account, which I cant accede anymore, and I cant recovery it anymore (the facebook acount), so I´m making the payment (spotify premium subscription) and I ca...
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- Spotify Star
- 126 Views
- 1 replies
- 0 likes
- 126 Views
- 1 replies
- 0 likes
Premium disappeared
Hello, I've been a Premium since october 2014. This morning I tried to listen to some songs in my library, but I can only shuffle play (on iPhone). After restarting Spotify a few times I found out I don't have a premium account anymore. What is going...
- Hello, I've been a Premium since october 2014. This morning I tried to listen to some songs in my library, but I can only shuffle play (on iPhone). After restarting Spotify a few times I fou...
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- Community Legend
- 252 Views
- 5 replies
- 0 likes
- 252 Views
- 5 replies
- 0 likes
Did linking Facebook change my account?
Hi folks, I opened a new Spotify account this morning (the only one I have). Paid for Premuim, and can see in Paypal and on my bank statement the payment has come out. Then I connected Spotify to Facebook to find friends, and I no longer have premium...
- Hi folks, I opened a new Spotify account this morning (the only one I have). Paid for Premuim, and can see in Paypal and on my bank statement the payment has come out. Then I connec...
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- Community Legend
- 156 Views
- 2 replies
- 0 likes
- 156 Views
- 2 replies
- 0 likes
Superuser Contribution Can`t get spotify family to work after a missed payment
My Mom missed out on a payment and now has paid for the spotify Family pack, but i can`t manage a way to get the premium back. Do we need to invite everybody back to the family? Or is there another solution?Thanks in andvance!
- My Mom missed out on a payment and now has paid for the spotify Family pack, but i can`t manage a way to get the premium back. Do we need to invite everybody back to the family? Or is there another s...
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- Casual Listener
- 415 Views
- 2 replies
- 0 likes
- 415 Views
- 2 replies
- 0 likes
Superuser Contribution Cannot switch country
Hi, I was originally using a US debit card for my spotify premium account. Now, I want to change it back to HK region and pay using a hong kong credit card. Yet, I tried two of them but both of them couldn't go through . Both cards are working fine d...
- Hi, I was originally using a US debit card for my spotify premium account. Now, I want to change it back to HK region and pay using a hong kong credit card. Yet, I tried two of them but both o...
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- Roadie
- 132 Views
- 1 replies
- 0 likes
- 132 Views
- 1 replies
- 0 likes
Superuser Contribution Wrong Country, wrong card.
Hello, I would like to subscribe to the student offer as I am currently a student in England, but I come from France and my credit card is French. I'm only staying for 2 more months so I can't get an English credit card, and Spotify won't let me chan...
- Hello, I would like to subscribe to the student offer as I am currently a student in England, but I come from France and my credit card is French. I'm only staying for 2 more months so I can...
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- Roadie
- 132 Views
- 1 replies
- 0 likes
- 132 Views
- 1 replies
- 0 likes
STILL GETTING ADDS AFTER PAYING FOR PREMIUM
I signed up for add free premium Spotify last year and am paying $11.99 per month.I am still getting adds which is very frustrating.
- I signed up for add free premium Spotify last year and am paying $11.99 per month. I am still getting adds which is very frustrating.
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- Spotify Star
- 119 Views
- 1 replies
- 0 likes
- 119 Views
- 1 replies
- 0 likes
Solved!! The 3 Month Premium Promotional Offer.
Anyone remembers the Three Month Premium Offer Before New Year? It costs PhP129 for me and I am running out of days of the Premium. If I renew my Premium Subscription, will it add Three Months again?
- Anyone remembers the Three Month Premium Offer Before New Year? It costs PhP129 for me and I am running out of days of the Premium. If I renew my Premium Subscription, will it add Three Months again?
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- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Solved!! Charged when I'm on a free account
I have a free account, and I went to upgrade to a Student Subscription and I wasn't able to verify that I was a student, and it had still charged me $5.99, will it continue to charge me $5.99 every month because in my account settings it doesn't say ...
- I have a free account, and I went to upgrade to a Student Subscription and I wasn't able to verify that I was a student, and it had still charged me $5.99, will it continue to charge me $5.99 every m...
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- Spotify Star
- 163 Views
- 1 replies
- 0 likes
- 163 Views
- 1 replies
- 0 likes
Discount for High school students
Hello, I wanted to upgrade to Spotify Premium (currently using a Unlimited account). Unfotunately I do not have the option to pay with PayPal. Since I don't have a creditcard, are there any other possibilities to upgrade to the student plan, since it...
- Hello, I wanted to upgrade to Spotify Premium (currently using a Unlimited account). Unfotunately I do not have the option to pay with PayPal. Since I don't have a creditcard, are there any ...
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- Spotify Star
- 122 Views
- 1 replies
- 0 likes
- 122 Views
- 1 replies
- 0 likes
Solved!! Student premium subscription
Hey guys!So I upgraded my account to a student premium option, and I got charged for it, I also sent the necessary documents to verify my student status. My problem is that my account is still works as a free account.
- Hey guys! So I upgraded my account to a student premium option, and I got charged for it, I also sent the necessary documents to verify my student status. My problem is that my account is still wo...
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- Casual Listener
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes