Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • CindyGavin
  • Visitor
  • 6759 Views
  • 24 replies
  • 2 likes
  • 6759 Views
  • 24 replies
  • 2 likes

Fido 6 months subscription

I'Ve change my Fido suscription and they tell me I'm gonna have Spotify Premium for free for 6 months. I already had Spotify Premium free with another promo. Now I'm back to regular since the first promo is over...However I still have 4+ months with ...

  • Newbie
  • I'Ve change my Fido suscription and they tell me I'm gonna have Spotify Premium for free for 6 months.   I already had Spotify Premium free with another promo.   Now I'm back to regular...
  • Sophia
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Öğrenci indirimi ödeme sorunu

öğrenci indiriminden yararlanmak için kart bilgilerimi vesaire girdim kattan para çekti ancak üniversite öğrencisi olmamam nedeniyle(lise öğrencisiyim) premiumu alamadım paramda iade edilmedi. Sonuç olarak para ödememe rağmen premium alamadım para ia...

  • Visitor
  • öğrenci indiriminden yararlanmak için kart bilgilerimi vesaire girdim kattan para çekti ancak üniversite öğrencisi olmamam nedeniyle(lise öğrencisiyim) premiumu alamadım paramda iade edilmedi. Sonuç ...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Pago

Buenos días, el viernes 21 de abril realice el pago de spotify premium y me llego el correo de confirmación con el recibo, la aplicación la inicie hoy día y me salía un mensaje de que no se pasó el pago. Revise mi extracto de mi tarjeta de crédito y ...

  • Newbie
  • Buenos días, el viernes 21 de abril realice el pago de spotify premium y me llego el correo de confirmación con el recibo, la aplicación la inicie hoy día y me salía un mensaje de que no se pasó el p...
  • 104 Views
  • 0 replies
  • 0 likes
  • 104 Views
  • 0 replies
  • 0 likes

Pengarna dras från mitt konto

Hej!Vi har fått det här från dig:Hej!Problemet är att varje månad så dras det 100kr från mitt konto men när jag vill lyssna på musik så är det fortfarande begränsad, det kmr alltid välj premium för att lyssna obegränsad osv.

  • Newbie
  • Hej! Vi har fått det här från dig: Hej! Problemet är att varje månad så dras det 100kr från mitt konto men när jag vill lyssna på musik så är det fortfarande begränsad, det kmr alltid välj premi...
  • MattSuda
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Tentei assinar o premium para estudantes, porém resolvi cancelar

Olá, eu tentei hoje assinar o Spotify Premium com desconto para estudantes. Preenchi todos os dados e foi pedido a verificação de documentos para comprovar que sou estudante. Como não possuia nenhum documento no momento eu decidi cancelar, porém eu a...

  • Newbie
  • Olá, eu tentei hoje assinar o Spotify Premium com desconto para estudantes. Preenchi todos os dados e foi pedido a verificação de documentos para comprovar que sou estudante. Como não possuia nenhum ...
  • MattSuda
  • Spotify Star
  • 907 Views
  • 1 replies
  • 0 likes
  • 907 Views
  • 1 replies
  • 0 likes

Charged too much

Once again I have been charged £9.99 on top of my £4.99 subscription

  • Newbie
  • Once again I have been charged £9.99 on top of my £4.99 subscription
  • MattSuda
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

From normal premium to student premium!

Hi everyone!I already have a premium account. But I also am a student, and now I would like to use the discount!What do I have to do? Is there a way to switch or I have to deactivate it and subscribe again? If I had to, would I lose all the songs i'v...

  • Newbie
  • Hi everyone! I already have a premium account. But I also am a student, and now I would like to use the discount! What do I have to do? Is there a way to switch or I have to deactivate it and subsc...
  • MattSuda
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Premium or not?

I signed up for premium a little over a month ago. I would like to cancel and go back to the free version ( I am just not using it as much as I thought I would). I know I signed up for premium because I entered my CC info and I was chaged for the pre...

  • Newbie
  • I signed up for premium a little over a month ago. I would like to cancel and go back to the free version ( I am just not using it as much as I thought I would). I know I signed up for premium becaus...
  • MattSuda
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Payment

I pay spotify premium at a convenient store but do I need to have a credit card to use the premium? (sorry for my bad english)

  • Newbie
  • I pay spotify premium at a convenient store but do I need to have a credit card to use the premium? (sorry for my bad english)
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Premium

I thought i cancelled my premium subscription but I didn't and I got charged the $11 today, I haven't used it but I need that money to pay some urgent bills, am I able to cancel the subscription and get a refund? I haven't used Spotify yet also!?

  • Newbie
  • I thought i cancelled my premium subscription but I didn't and I got charged the $11 today, I haven't used it but I need that money to pay some urgent bills, am I able to cancel the subscription and ...
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 3 replies
  • 0 likes
  • 153 Views
  • 3 replies
  • 0 likes

Premium stopt working

Hi,I have had a premium account for quite some time now. Since yesterday it stopt working, we didn't change anything and are still paying. Can someone help me with this problem.

  • Newbie
  • Hi, I have had a premium account for quite some time now. Since yesterday it stopt working, we didn't change anything and are still paying. Can someone help me with this problem.  
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Pago

I subscribed to college spotify I withdraw from the bank account the money, I received the email that was already approved and I was charged again so I have two withdrawals, besides that does not recognize that I am already premium

  • Casual Listener
  • I subscribed to college spotify I withdraw from the bank account the money, I received the email that was already approved and I was charged again so I have two withdrawals, besides that does not rec...
  • MattSuda
  • Spotify Star
  • 287 Views
  • 4 replies
  • 0 likes
  • 287 Views
  • 4 replies
  • 0 likes

Pago no autorizado

Me hicieron un cargo por 1188 sin mi autorizaciónComo puedo darlo de baja?!?Y que me devuelvan lo cobrado

  • Newbie
  • Me hicieron un cargo por 1188 sin mi autorización Como puedo darlo de baja?!? Y que me devuelvan lo cobrado
  • MattSuda
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Won't accept my payment

keeps saying i don't have sufficient credits even though i have

  • Newbie
  • keeps saying i don't have sufficient credits even though i have
  • 100 Views
  • 0 replies
  • 0 likes
  • 100 Views
  • 0 replies
  • 0 likes

Help

Have a premium account and picked up a new phone. How do I transfer my account over to the new phone?

  • Newbie
  • Have a premium account and picked up a new phone. How do I transfer my account over to the new phone?
  • MattSuda
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for Student discount but no premium

I wanted to see if I could be eligible for the student discount, however after inputting my card details and school details it told me I was not. I was charged anyway!!! I wasn't eligible for premium, they charged me anyway, and even now I still don'...

  • Newbie
  • I wanted to see if I could be eligible for the student discount, however after inputting my card details and school details it told me I was not. I was charged anyway!!! I wasn't eligible for premium...
  • Goodman
  • Spotify Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Spotify premium- plan familiar Pago

Hola como están?El día de hoy se realizó el cargo de pago de mi cuenta premium pero quería hacer el cambio a la familiar mi duda es si se estaría cobrando la diferencia monetaria o tendría una adición a lo que se cargo hoy, es decir 6 +9?Quedo atenta...

  • Newbie
  • Hola como están? El día de hoy se realizó el cargo de pago de mi cuenta premium pero quería hacer el cambio a la familiar mi duda es si se estaría cobrando la diferencia monetaria o tendría una ad...
  • MattSuda
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

double dipping want to unsubscribe from spotify

Hi anyone i have been unsucessful trying toCancell 2 accounts that i have been paying for total cost a monghly is around about$35.00I have 2 accounts that i dont want because of the double dipping spotify has been doing......bouth accounts wont let m...

  • Casual Listener
  • Hi anyone i have been unsucessful trying to Cancell 2 accounts that i have been paying for total cost a monghly is around about$35.00 I have 2 accounts that i dont want because of the double dippin...
  • MattSuda
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Payment

If I signed up for premium at the end of the month would it automatically take the money out of the account?

  • Newbie
  • If I signed up for premium at the end of the month would it automatically take the money out of the account?
  • MattSuda
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Reopen account

My account got deleted that had three months of Spotify premium pre paid on it, is there any way I can reopen the account ?

  • Newbie
  • My account got deleted that had three months of Spotify premium pre paid on it, is there any way I can reopen the account ?
  • MattSuda
  • Spotify Star
  • 1194 Views
  • 1 replies
  • 0 likes
  • 1194 Views
  • 1 replies
  • 0 likes