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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15255 Views
  • 27 replies
  • 3 likes
  • 15255 Views
  • 27 replies
  • 3 likes

Cant buy Spotify Premium

Hello!I tried to upgrade my Spotify because of the 0.99 Euro trial. I tried it with two different accounts several times but it doesnt work. Theres no email, nothing at the paypal website... Just as if I wouldnt have pressed the 'purchase' button... ...

  • Visitor
  • Hello! I tried to upgrade my Spotify because of the 0.99 Euro trial. I tried it with two different accounts several times but it doesnt work. Theres no email, nothing at the paypal website... Just a...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Card Issue

Hello, guys, I'm trying to renew my premium service, however, Spotify is telling me that my card provider has a bad day and I'm not able to process the payment. I was using this card before and now all of the sudden I cannot, i have funds on my accou...

  • Newbie
  • Hello, guys, I'm trying to renew my premium service, however, Spotify  is telling me that my card provider has a bad day and I'm not able to process the payment. I was using this card before and...
  • Jacob
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Being charged monthly by spotify and dont know account

Im being charged by spotify but dont know what account its under , its charging 9.99 every month under my visa card

  • Newbie
  • Im being charged by spotify but dont know what account its under , its charging 9.99 every month under my visa card
  • Jacob
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

I purchased spotify for .99 for three months on the same card twice.

Once for me and my younger sister. Before I bought it said I had already gotten the sane deal and still charged my card. When my sister logs in it says her account is still free and she cant choose songs. Help how do I connect to spotify or what do I...

  • Newbie
  • Once for me and my younger sister. Before I bought it said I had already gotten the sane deal and still charged my card. When my sister logs in it says her account is still free and she cant choose s...
  • Jacob
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Discount for college student

Hello. I am trying to get a college student discount (6.99 TL per month). However, Spotify system cannot accept my credit card and I cannot reach the section that searching for my university.

  • Casual Listener
  • Hello. I am trying to get a college student discount (6.99 TL per month). However, Spotify system cannot accept my credit card and I cannot reach the section that searching for my university. 
  • Jacob
  • Community Legend
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Student pricing/triple payment

Said error in signing up for student pricing but charged my account 3 times and still don't have premium features, logged out and back in. Still no reply yet from customer service email. Also never checked bank until post was made.

  • Casual Listener
  • Said error in signing up for student pricing but charged my account 3 times and still don't have premium features, logged out and back in. Still no reply yet from customer service email. Also never c...
  • Dougburke68
  • Casual Listener
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3x times

Hi, I was charged 3x times beetwen something like 10 minutes

  • Newbie
  • Hi, I was charged 3x times beetwen something like 10 minutes
  • Aimee_T
  • Roadie
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Me cobran adicional por una cuenta que no existe

Hola a todosSoy cliente premium hace bastante tiempo, el problema es que aparece en el cobro de mi línea de crédito un mes de Spotify en una cuenta de Estocolmo, yo soy de Chile y llevo mis cobros justamente en pesos chilenos, pero tengo ese cobro en...

  • Newbie
  • Hola a todos Soy cliente premium hace bastante tiempo, el problema es que aparece en el cobro de mi línea de crédito un mes de Spotify en una cuenta de Estocolmo, yo soy de Chile y llevo mis cobros ...
  • VioletaSpotify
  • Regular
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Family Account

Hello there, I'm going to be moving in with a group of friends soon/partners etc into a larger house. We were thinking we'd get a family account. Is this allowed? If so, how do we go about alterting our addresses on our accounts? Thanks,Rhys.

  • Visitor
  • Hello there,   I'm going to be moving in with a group of friends soon/partners etc into a larger house. We were thinking we'd get a family account. Is this allowed? If so, how do we go about a...
  • Maxim
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! "Pago no realizado"

Hola, el caso es este...Recibí la notificación de que debía cumplir con el pago mensual del servicio premium, me retrasé por aproximadamente tres días pero compré una tarjeta de regalo de $300MX la canjeé y creí que el asunto ya estaría resuelto, per...

  • Casual Listener
  • Hola, el caso es este... Recibí la notificación de que debía cumplir con el pago mensual del servicio premium, me retrasé por aproximadamente tres días pero compré una tarjeta de regalo de $300MX la...
  • cadmielp
  • Roadie
  • 665 Views
  • 3 replies
  • 0 likes
  • 665 Views
  • 3 replies
  • 0 likes

HELP!!

i had an account with subscription of 3 months and i want to cancel it and i cant get to that account because i dont remember any of the logging information and cant cancel the subscription .. so is there any way i could cancel the spotify subscripti...

  • Visitor
  • i had an account with subscription of 3 months and i want to cancel it and i cant get to that account because i dont remember any of the logging information and cant cancel the subscription .. so is ...
  • JuliaStar
  • Casual Listener
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

Upgrade On PS4 Not On PC

Title says it all, I did the promo for 3 months for 99 cents on my ps4 and it works fine there. Problem is when I'm on the same account and I try to listen on PC or my Ipod it's still a free account. Didn't pay to hear ads..........

  • Newbie
  • Title says it all, I did the promo for 3 months for 99 cents on my ps4 and it works fine there.  Problem is when I'm on the same account and I try to listen on PC or my Ipod it's still a free ac...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Öğrenciler için Premium

merhaba öğrenciler için premiumu edinden 6,99 tl ödedim fakat premium olamadım ama param kartımdan çekildi. Lütfen bu konuda yardımcı olun param nasıl olurda premium olmadan kartımdan çekilir yardım edin.

  • Newbie
  • merhaba öğrenciler için premiumu edinden 6,99 tl ödedim fakat premium olamadım ama param kartımdan çekildi. Lütfen bu konuda yardımcı olun param nasıl olurda premium olmadan kartımdan çekilir yardım ...
  • cadmielp
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Discount premium subscription not working

I've had discount premium before for 3 months. They sent me an ad again, and I ve subscribed again. But this time I still have ads, and it's not showing on my suscripción page:(... what to do?... why?....

  • Visitor
  • I've had discount premium before for 3 months. They sent me an ad again, and I ve subscribed again. But this time I still have ads, and it's not showing on my suscripción page:(... what to do?... why...
  • cadmielp
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Me quitaron premium de repente

El 17 de mayo pague la oferta que había de 3 meses por 9 pesos y todo iba bien hasta hoy que abrí la aplicación y ya estaba en la versión gratuita de nuevo. Revise también la pagina y ahí también dice que tengo la versión gratuita siendo que el no ll...

  • Newbie
  • El 17 de mayo pague la oferta que había de 3 meses por 9 pesos y todo iba bien hasta hoy que abrí la aplicación y ya estaba en la versión gratuita de nuevo. Revise también la pagina y ahí también dic...
  • cadmielp
  • Roadie
  • 1156 Views
  • 3 replies
  • 0 likes
  • 1156 Views
  • 3 replies
  • 0 likes

Superuser Contribution Helpppp

I paid for spotify premium today, but when I open spotify, spotify says that I'm using Spotify free.

  • Newbie
  • I paid for spotify premium today, but when I open spotify, spotify says that I'm using Spotify free.
  • Maxim
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Password

Hi, I forgot.my password and e-mail.address y just have my user name? What can I do?

  • Newbie
  • Hi, I forgot.my password and e-mail.address y just have my user name? What can I do?
  • Jacob
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Cancelled free trial with Rogers, now getting charged for premium multi user

Please cancel my subscription and possibly provide a refund.I cancelled my Spotify premium through Rogers before the trial ended on May 21 2017. And I now I see a charge for premium multi user on my bill.I confirmed with Rogers that I am unsubscribed...

  • Newbie
  • Please cancel my subscription and possibly provide a refund. I cancelled my Spotify premium through Rogers before the trial ended on May 21 2017. And I now I see a charge for premium multi user on...
  • Jacob
  • Community Legend
  • 1068 Views
  • 1 replies
  • 0 likes
  • 1068 Views
  • 1 replies
  • 0 likes