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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70852 Views

19 replies

94 likes

  • 70852 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134622 Views

69 replies

10 likes

Premium for Family
  • 134622 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73471 Views

89 replies

4 likes

  • 73471 Views
  • 89 replies
  • 4 likes

Solved!! Weird bug during changing payment

When I try to change my payment card details, I'm being shown my old student pricing (converted to premium now.) Since, I can't be verified as a student, my payment details can't be updated. I don't see any other way to change my payment info. See th...

Casual Listener

When I try to change my payment card details, I'm being shown my old student pricing (converted to premium now.) Since, I can't be verified as a student, my payment details can't be updated. I don't ...

MattSuda

Spotify Star

538 Views

3 replies

0 likes

  • 538 Views
  • 3 replies
  • 0 likes

PREMIUM FOR 3 MONTHS / PREMIUM POR 3 MESES

I started my 3 months for 9 pesos about a week ago , but today when I tried to open the app I was suddenly in the free version , Ive seen a lot of people with the same problem , If someone knows what to do , please let me know. Im in the right accoun...

Newbie

I started my 3 months for 9 pesos about a week ago , but today when I tried to open the app I was suddenly in the free version , Ive seen a lot of people with the same problem , If someone knows what...

Rikrdorc26

Casual Listener

486 Views

2 replies

1 likes

Premium
Premium 3 Month Trial
  • 486 Views
  • 2 replies
  • 1 likes

i can't buy premium with virtual credit card

hi , i want to buy premium with virtual credit but cant buy. is there any problem ?

Visitor

hi , i want to buy premium with virtual credit but cant buy. is there any problem ?

osornios

Spotify Star

2088 Views

1 replies

0 likes

  • 2088 Views
  • 1 replies
  • 0 likes

Paid for Premium 6 times but wasn´t upgraded

I tried to pay for Premium (Sweden, 9 SEK for 3 months) and paid 6 times as I didn´t get any conformation nor did I get upgraded. I tried both direct via my VISA card and through PayPal. I see the transactions in my bank account but I´m still just a ...

Casual Listener

I tried to pay for Premium (Sweden, 9 SEK for 3 months) and paid 6 times as I didn´t get any conformation nor did I get upgraded. I tried both direct via my VISA card and through PayPal. I see the tr...

osornios

Spotify Star

639 Views

7 replies

0 likes

  • 639 Views
  • 7 replies
  • 0 likes

Trying to buy premium with paypal problem

Hello, Everytime I try to buy premium I can get to the page that I agree and pay and that I get redirected to the paypal page.Once im on the paypal page and I press the agree and pay bottum I just get redirected to the page to choose a payment option...

Casual Listener

Hello,   Everytime I try to buy premium I can get to the page that I agree and pay and that I get redirected to the paypal page.Once im on the paypal page and I press the agree and pay bottum ...

osornios

Spotify Star

334 Views

3 replies

0 likes

  • 334 Views
  • 3 replies
  • 0 likes

Solved!! PROBLEM PREMIUM!!

I buyed Premium on June 11, and today June 14th I do not have the service!! WHY?

Casual Listener

I buyed Premium on June 11, and today June 14th I do not have the service!! WHY?

Bittencourt

Spotify Star

443 Views

2 replies

0 likes

  • 443 Views
  • 2 replies
  • 0 likes

Solved!! Premium service

purchased a promo, available in Mexico, to try premium for three months. The charge to my credit card was made, but no premium service.

Casual Listener

purchased a promo, available in Mexico, to try premium for three months. The charge to my credit card was made, but no premium service.

Bittencourt

Spotify Star

1649 Views

13 replies

0 likes

No premium service
  • 1649 Views
  • 13 replies
  • 0 likes

Superuser Contribution Nie mogę zapłacić paypalem

Witam, chciałbym sobie kupić Premium 0,99zlOpcją Paypal więc klikam akceptuj płatność czy jakas tak i mnie przezuca na powszednią strone ...

Newbie

Witam, chciałbym sobie kupić Premium 0,99zl Opcją Paypal więc klikam akceptuj płatność czy jakas tak i mnie przezuca na powszednią strone ...

Julian

Moderator

2883 Views

1 replies

3 likes

  • 2883 Views
  • 1 replies
  • 3 likes

Superuser Contribution Premium üye olamıyorum

Kredi kartımı verdiğim halde premium üyeliğim onaylanmıyor. Vodafone kullanıcısı olarak yıllardır ücretsiz premium kullanıcısıyım. Vodafone'un anlaşması bittiği için kendim yenilemek istiyorum ancak olmuyor.

Newbie

Kredi kartımı verdiğim halde premium üyeliğim onaylanmıyor. Vodafone kullanıcısı olarak yıllardır ücretsiz premium kullanıcısıyım. Vodafone'un anlaşması bittiği için kendim yenilemek istiyorum ancak ...

Julian

Moderator

914 Views

1 replies

1 likes

  • 914 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium

Jag tänker uppgradera till premium idag och jag undrar följandehar betalat 49 kr denna månaden om jag nu uppgraderar till 99 kr vad händer då med de 49 kr.Kommer 99 kr att dras på mitt konto direkt när jag lägger min beställning eller i slutet på jun...

Newbie

Jag tänker uppgradera till premium idag och jag undrar följande har betalat 49 kr denna månaden om jag nu uppgraderar till 99 kr vad händer då med de 49 kr. Kommer 99 kr att dras på mitt konto dire...

Julian

Moderator

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution COBRANÇA DE PACOTE

Realizei a assinatura do pacote Premium, na hora da confirmação apareceu uma mensagem de que eu não poderia assinar o plano de 1.99 pq eu já havia utilizado,tudo bem, mas no meu cartão de credito caiu a cobrança, mas na minha conta continua free, nao...

Newbie

Realizei a assinatura do pacote Premium, na hora da confirmação apareceu uma mensagem de que eu não poderia assinar o plano de 1.99 pq eu já havia utilizado,tudo bem, mas no meu cartão de credito cai...

Julian

Moderator

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas na compra do Premium

Já fui assinante do Premium e deixei de renovar a assinatura por alguns meses.Desde que resolvi voltar ao Spotify, por vezes inseri meus dados para ativar a assinatura do Premium mas surge na tela uma mensagem que diz que os dados do cartão ou os pes...

Newbie

Já fui assinante do Premium e deixei de renovar a assinatura por alguns meses. Desde que resolvi voltar ao Spotify, por vezes inseri meus dados para ativar a assinatura do Premium mas surge na tel...

Julian

Moderator

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Solved!! No puedo pagar Spotify premium

CADA VEZ QUE INTENTO PAGAR SPOTIFY PREMIUM ME SALE Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago. YA MECOMUNIQUE DIRECTAMENTE CON ...

Newbie

CADA VEZ QUE INTENTO PAGAR SPOTIFY PREMIUM ME SALE Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa ot...

Bittencourt

Spotify Star

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Mobile number to Subscribe

Hello, I tried to use my contact number to pay for my subscription but didnt realise i don't have sufficient balance. Now I want to retry again, but I am not being able to use the same number. How can I get spotify to remove the number from their dat...

Newbie

Hello,  I tried to use my contact number to pay for my subscription but didnt realise i don't have sufficient balance. Now I want to retry again, but I am not being able to use the same numbe...

Maria_B

Moderator

1069 Views

1 replies

0 likes

  • 1069 Views
  • 1 replies
  • 0 likes

Plan familiar

Tengo contratado el plan familiar, pero se envío un correo a los miembros de mi familia para que confirmaran que viven conmigo solicitando el Código Postal, pero el problema es que mi cuenta no tiene Código Postal porque es tomada la información de F...

Casual Listener

Tengo contratado el plan familiar, pero se envío un correo a los miembros de mi familia para que confirmaran que viven conmigo solicitando el Código Postal, pero el problema es que mi cuenta no tiene...

kentandersson

Regular

504 Views

3 replies

0 likes

  • 504 Views
  • 3 replies
  • 0 likes

Superuser Contribution Trying to change payment method but its not working

hi, i got an alert that my payment method had failed, i think that this is because it was an old credit card that has now expired. Ive tried to change it to my new debit card both with visa as a payment method and then using paypal. but it says proce...

Newbie

hi, i got an alert that my payment method had failed, i think that this is because it was an old credit card that has now expired.  Ive tried to change it to my new debit card both with visa as ...

Jack

Roadie

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Someone else listening to spotify on my account

Hi there,Someone else (a stranger) has been accessing my spotify account. I changed my password and logged out of all devices.It happened while I was away so they managed to listen to quite a lot of music which is totally the opposite of what i like,...

Newbie

Hi there, Someone else (a stranger) has been accessing my spotify account. I changed my password and logged out of all devices. It happened while I was away so they managed to listen to quite a lot...

kejt_

Community Legend

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

I want discount

I'm almost one year ago for castmer so can I get discount

Casual Listener

I'm almost one year ago for castmer so can I get discount

Sa2060lem

Casual Listener

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

Solved!! Gift card

I have been given a gift card and also want to take up the trial offer of £0.99 for 3 months. I know I can't use it for these first 3 months but can I then use it against the 4th month's £10 payment ? Thanks

Casual Listener

I have been given a gift card and also want to take up the trial offer of £0.99 for 3 months. I know I can't use it for these first 3 months but can I then use it against the 4th month's £10 payment ...

robwiltsher

Casual Listener

415 Views

2 replies

0 likes

  • 415 Views
  • 2 replies
  • 0 likes