Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62496 Views
- 43 replies
- 3 likes
- 62496 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8090 Views
- 23 replies
- 2 likes
- 8090 Views
- 23 replies
- 2 likes
Superuser Contribution I'm being charged twice every month but through different accounts
Please help! I just found out that I'm being charged twice every month, since the beginning of this year but via different bank accounts. This started after I changed the card that's supposed to be charged, since I lost my original Visa card. What ca...
- Please help! I just found out that I'm being charged twice every month, since the beginning of this year but via different bank accounts. This started after I changed the card that's supposed to be c...
-
-
- Roadie
- 1031 Views
- 1 replies
- 0 likes
- 1031 Views
- 1 replies
- 0 likes
Superuser Contribution fail to activate premium trial
I wanted to do the premium trial and i went in trying to activate it with my student discount, went through the process, but the premium features arent available on my phone or laptop. How do I activate them?
- I wanted to do the premium trial and i went in trying to activate it with my student discount, went through the process, but the premium features arent available on my phone or laptop. How do I activ...
-
-
- Roadie
- 347 Views
- 1 replies
- 0 likes
- 347 Views
- 1 replies
- 0 likes
trial version just cost me $11.99 want to cancel
My child signed me up for a free trial version without my consent or knowledge and it has cost me $11.99 so far. How do I cancel it??
- My child signed me up for a free trial version without my consent or knowledge and it has cost me $11.99 so far. How do I cancel it??
-
- 122 Views
- 0 replies
- 0 likes
- 122 Views
- 0 replies
- 0 likes
Solved!! problem with premium
I have on 17 of April premium but on the 28 April my account went back to spotify free. what happened? how can I get my premium back I payed for it. Pls helpkind regards Anoek
- I have on 17 of April premium but on the 28 April my account went back to spotify free. what happened? how can I get my premium back I payed for it. Pls help kind regards Anoek
-
-
- Community Legend
- 325 Views
- 1 replies
- 0 likes
- 325 Views
- 1 replies
- 0 likes
Payment problem
There was a problem with the payment of my spotify. My card is not canceled , I paid last month with the same card pls help me
- There was a problem with the payment of my spotify. My card is not canceled , I paid last month with the same card pls help me
-
- 169 Views
- 0 replies
- 0 likes
- 169 Views
- 0 replies
- 0 likes
Billed Double
I've made use of the 50% student discount for the past 12 months and have just reactivated it for the next 12 months. I was however late to renew it and have ended up having to pay £10 rather than £5 for May. Since I was still a student at the time o...
- I've made use of the 50% student discount for the past 12 months and have just reactivated it for the next 12 months. I was however late to renew it and have ended up having to pay £10 rather than £5...
-
-
- Community Legend
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
URGENT - payment problem
Yesterday I tried to subscribe the spotify student discount but I didn't conclude it.Today I got surprised when I saw that the amount of € 3,49 got out of my credit card.Why is this possible if I didn't conclude the subscription?Anyway, I want my mon...
- Yesterday I tried to subscribe the spotify student discount but I didn't conclude it. Today I got surprised when I saw that the amount of € 3,49 got out of my credit card. Why is this possible if I...
-
-
- Community Legend
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Cancelling premium
If I cancel my premium account and go back to normal, do my downloaded playlists still remain downloaded?
- If I cancel my premium account and go back to normal, do my downloaded playlists still remain downloaded?
-
-
- Community Legend
- 237 Views
- 3 replies
- 0 likes
- 237 Views
- 3 replies
- 0 likes
Solved!! HELP!!!
I just signed up for Premium and downloaded it onto my laptop. Now I can't log in though. It lets me put in my username and password but it doesn't actually login. What do I do?
- I just signed up for Premium and downloaded it onto my laptop. Now I can't log in though. It lets me put in my username and password but it doesn't actually login. What do I do?
-
-
- Casual Listener
- 292 Views
- 3 replies
- 0 likes
- 292 Views
- 3 replies
- 0 likes
QUIERO CAMBIAR MI SUSCRIPCION PREMIUM A GRATIS
SI CAMBIO MI SUSCRIPCION DE PREMIUM A GRATIS, LA SUSCRIPCION QUE ESTA PAGADA SE ME DEVUELVE EL DINERO O NO? AUNQUE SOLO HAYA PASADO UN DIA Y NO LA HAYA UTILIZADO?
- SI CAMBIO MI SUSCRIPCION DE PREMIUM A GRATIS, LA SUSCRIPCION QUE ESTA PAGADA SE ME DEVUELVE EL DINERO O NO? AUNQUE SOLO HAYA PASADO UN DIA Y NO LA HAYA UTILIZADO?
-
- 198 Views
- 0 replies
- 0 likes
- 198 Views
- 0 replies
- 0 likes
Superuser Contribution Can't make my payment..
Hi. I've been trying to pay my monthly subscription but it kept saying payment declined. And please activate your e commerce. And I did activate it and I even waste my money to call the bank to check again. Please advise.
- Hi. I've been trying to pay my monthly subscription but it kept saying payment declined. And please activate your e commerce. And I did activate it and I even waste my money to call the bank to check...
-
-
- Roadie
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Superuser Contribution me suscribi a una prueba gratis premium y mi saldo esta retenido
me acerque ami banco y me dicen que tengo un pago pendiente si yo solo probe premium y aun no termina mi prueba pero ya cancele mi suscripcion por que tengo un pago pendiente?
- me acerque ami banco y me dicen que tengo un pago pendiente si yo solo probe premium y aun no termina mi prueba pero ya cancele mi suscripcion por que tengo un pago pendiente?
-
-
- Roadie
- 381 Views
- 1 replies
- 0 likes
- 381 Views
- 1 replies
- 0 likes
Superuser Contribution 2 months subscription charge
I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription
- I've got a charge of two months of subscription for the last two months, what's wrong with it, want a refund of this 2 extra payments subscription
-
-
- Roadie
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
They do not accept my credit card (i dont speak english)
He intentando muchas veces y con varias tarjetas de crédito el suscribirme y no me aceptan. Con diferentes cuentas también y me dice que mis tarjetas necesitan una activación, en el banco dicen que se pueden usar y ya compre en otros lugares sin prob...
- He intentando muchas veces y con varias tarjetas de crédito el suscribirme y no me aceptan. Con diferentes cuentas también y me dice que mis tarjetas necesitan una activación, en el banco dicen que s...
-
- 123 Views
- 0 replies
- 0 likes
- 123 Views
- 0 replies
- 0 likes
Spotify premium
I have paid for 12 months of Spotify by using a Uni days discount, but for some reason my next payment is 02/06/2017 ?!
- I have paid for 12 months of Spotify by using a Uni days discount, but for some reason my next payment is 02/06/2017 ?!
-
-
- Spotify Star
- 226 Views
- 3 replies
- 0 likes
- 226 Views
- 3 replies
- 0 likes
Account can't redeem family subscription invite
So, my family has a plan for family subscription, I will not explain how it works, 'cause this is a forum for the community of the program that enables that option, now when the admnistrator of the account sends the link or the invite to my sister it...
- So, my family has a plan for family subscription, I will not explain how it works, 'cause this is a forum for the community of the program that enables that option, now when the admnistrator of the a...
-
-
- Community Legend
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Student account been charged £9.99
Hi,I have been charged £9.99 on 02/05/17 however I had a student membership. Can this be rectified?Thanks.
- Hi, I have been charged £9.99 on 02/05/17 however I had a student membership. Can this be rectified? Thanks.
-
-
- Casual Listener
- 184 Views
- 4 replies
- 0 likes
- 184 Views
- 4 replies
- 0 likes
Premium Family Package
I already subscribe to the family package so I have two accounts and pay £14.99 a month for this service. However I have recently noticed advertisements stating you can receive a family premium package that allows up to six accounts for the same pric...
- I already subscribe to the family package so I have two accounts and pay £14.99 a month for this service. However I have recently noticed advertisements stating you can receive a family premium packa...
-
-
- Spotify Star
- 712 Views
- 2 replies
- 0 likes
- 712 Views
- 2 replies
- 0 likes
Student Discount
I followed all the directions for the student discount account (canceled my existing premium, waited for the end of month, then apply for student premium. My school is on the list and it works since I had no issue whatsoever with Apple Music. I can n...
- I followed all the directions for the student discount account (canceled my existing premium, waited for the end of month, then apply for student premium. My school is on the list and it works since ...
-
-
- Community Legend
- 180 Views
- 2 replies
- 0 likes
- 180 Views
- 2 replies
- 0 likes
Premium payment deletes all content
Ive had premium for about two months now. Just a few days ago I used spotify and it was fine. Log in today and all of my library songs, playlists, etc are all gone. And the date they were deleted? The same day the auto-payment went through for premiu...
- Ive had premium for about two months now. Just a few days ago I used spotify and it was fine. Log in today and all of my library songs, playlists, etc are all gone. And the date they were deleted? Th...
-
-
- Spotify Star
- 165 Views
- 1 replies
- 0 likes
- 165 Views
- 1 replies
- 0 likes