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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6008 Views
  • 23 replies
  • 2 likes
  • 6008 Views
  • 23 replies
  • 2 likes

Debit de paiment sur un compte desactivé

Bonjour,J'avais un compte spotify premium avec mon compte facebook mais ce compte facebook à été desactivé donc je ne peux plus me connecté dessus, j'ai recrée un compte premium sans facebook et je reçoit 2 débits différent sur mon compte bancaire ch...

  • Newbie
  • Bonjour, J'avais un compte spotify premium avec mon compte facebook mais ce compte facebook à été desactivé donc je ne peux plus me connecté dessus, j'ai recrée un compte premium sans facebook et je...
  • Tom
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!! Just bought Premium and got 3 payments on credit card HELP

Hi, I just bought Premium for students (from Free) and the day I did it (April 22) they charged two payments of $2.75 to my bank credit card, probably because internet connection went down and then back, and now (April 24) I got approved and they cha...

  • Newbie
  • Hi, I just bought Premium for students (from Free) and the day I did it (April 22) they charged two payments of $2.75 to my bank credit card, probably because internet connection went down and t...
  • Tom
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

student discount

My boyfriend and i recently broke up. We had a spotify account together and i was using my name and school info. Now that we arent together i canceled that payment info. I now have made my own account but it will not let me use my school information....

  • Casual Listener
  • My boyfriend and i recently broke up. We had a spotify account together and i was using my name and school info. Now that we arent together i canceled that payment info. I now have made my own accoun...
  • Tom
  • Community Legend
  • 293 Views
  • 5 replies
  • 0 likes
  • 293 Views
  • 5 replies
  • 0 likes

Can't get access to Premium for Family

My mum got Premium for Family and sent me an invitation. When I tried to accept it, it said I had already joined in, which isn't true. What do I do?

  • Casual Listener
  • My mum got Premium for Family and sent me an invitation. When I tried to accept it, it said I had already joined in, which isn't true. What do I do? 
  • Hubo
  • Community Legend
  • 199 Views
  • 3 replies
  • 0 likes
  • 199 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo agregar en Spotify premium

Quiero agregar una cuenta a mi Spotify premium, cuando dicha cuenta acepta la invitación le piden llegar unos datos y al finalizar aparece que no puede unirse a spotify premium porque no puede confirmar que reside en la misma dirección del titular, p...

  • Visitor
  • Quiero agregar una cuenta a mi Spotify premium, cuando dicha cuenta acepta la invitación le piden llegar unos datos y al finalizar aparece que no puede unirse a spotify premium porque no puede confir...
  • ZullyB
  • Roadie
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

New User but I can't download

I've just signed up and am currently on my free Premium trial but I need to downlaod a playlist for a party where there is no wifi. It doesnt work as there is no Download Button. Can you please advise on where I'm going wrong? It's getting quite frus...

  • Newbie
  • I've just signed up and am currently on my free Premium trial but I need to downlaod a playlist for a party where there is no wifi. It doesnt work as there is no Download Button. Can you please advis...
  • Tom
  • Community Legend
  • 197 Views
  • 1 replies
  • 1 likes
  • 197 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problemas con Plan Familiar Premium

Cuando me envian la invitacion al plan familiar, lleno todos los requisitos que me exijen pero al momento al que le doy confirmar me dice que la direccion esta erronea.

  • Newbie
  • Cuando me envian la invitacion al plan familiar, lleno todos los requisitos que me exijen pero al momento al que le doy confirmar me dice que la direccion esta erronea.
  • ZullyB
  • Roadie
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Solved!! Payment for student discount

Hey, Spotify community!I have a problem...I tried to get the student discount thing, but I did not know that is it was only for college students, and I don't know how, but I accidently clicked next, and now I have lost 50 danish money. Can you guys d...

  • Casual Listener
  • Hey, Spotify community! I have a problem... I tried to get the student discount thing, but I did not know that is it was only for college students, and I don't know how, but I accidently clicked ...
  • Tom
  • Community Legend
  • 559 Views
  • 3 replies
  • 0 likes
  • 559 Views
  • 3 replies
  • 0 likes

Started a Family vut they can't redeem the token

I'm a Premium and started a family with 2 more family members but they can't redeem the tokens. Message that appears is that premium code is not valid. Do I have to re-invite them?

  • Newbie
  • I'm a Premium and started a family with 2 more family members but they can't redeem the tokens. Message that appears is that premium code is not valid. Do I have to re-invite them?
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Repostas no e-mail

Ola,Recentemente eu necessitei de ajuda na comunidade e após comentar no forum recebo e-mail dos usuarios que estão comentando o assunto, existe uma maneira de cancelar esses e-mail? ou devo excluir todas as conversas que tive no forum? Obs: não loca...

  • Regular
  • Ola, Recentemente eu necessitei de ajuda na comunidade e após comentar no forum recebo e-mail dos usuarios que estão comentando o assunto, existe uma maneira de cancelar esses e-mail? ou devo excl...
  • MattSuda
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Signed up for Premium but still getting ads?

Signed up for Premium but not getting the service - still getting ads etx

  • Newbie
  • Signed up for Premium but not getting the service - still getting ads etx
  • Hubo
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Cobrança Premium estudante

Eu já tinha a conta Premium e ontem me inscrevi na Premium estudante. Uma cobrança de R$10,00 foi feita no meu cartão no mesmo momento . Não entendi o motivo dessa cobrança, se a mensalidade é de R$8,50 e mesmo já sim eu já havia pago o valor das men...

  • Newbie
  • Eu já tinha a conta Premium e ontem me inscrevi na Premium estudante. Uma cobrança de R$10,00 foi feita no meu cartão no mesmo momento . Não entendi o motivo dessa cobrança, se a mensalidade é de R$8...
  • Bittencourt
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

I have been charged twice for one month

Hello, I have been charge twice, first time for ordinary subscription, than I have found that there is possibility to get discount as a student, and opted for it.Now I can see that I was charged for ordinay subscritpion and for student. How can I get...

  • Casual Listener
  • Hello, I have been charge twice, first time for ordinary subscription, than I have found that there is possibility to get discount as a student, and opted for it. Now I can see that I was charged fo...
  • MattSuda
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Problem

Ya me hicieron el recargo en la tarjeta pero no se confirmo la suscripcion q hago ayuda

  • Newbie
  • Ya me hicieron el recargo en la tarjeta pero no se confirmo la suscripcion q hago ayuda
  • MattSuda
  • Spotify Star
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

I've been charged but dont have rhe premium account

I'very been charged 49 MxN for a student account but couldn't post my papers and don't have the premium account.

  • Newbie
  • I'very been charged 49 MxN for a student account but couldn't post my papers and don't have the premium account.
  • MattSuda
  • Spotify Star
  • 208 Views
  • 2 replies
  • 0 likes
  • 208 Views
  • 2 replies
  • 0 likes

Helpdesk please!!

Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx. Niek

  • Casual Listener
  • Please: can I get a helpdesk address to ask a direct question and get a direct answer? I subscribed to a music library, not a puzzle library. Thx.   Niek
  • MattSuda
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Student Subscription, payed three times in 4 days.

Dear Spotify People, Last Thursday the 20th April I found out about the Student Subscription. I subscribed for this and I recieved an email that I got permission. Now I looked into my creditcard bills and it seems that Spotify took 5 euro's two times...

  • Newbie
  • Dear Spotify People,   Last Thursday the 20th April I found out about the Student Subscription.   I subscribed for this and I recieved an email that I got permission.   Now I loo...
  • EthanS1
  • Community Legend
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

No quiero más Facebook

Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta.Alguien sabe si esto es posible?Gracias.

  • Newbie
  • Hola, quiero eliminar mi cuenta de Facebook y usar spotify con mi cuenta de gmail, pero cada vez que lo hago se vuelve a reactivar la cuenta. Alguien sabe si esto es posible? Gracias.
  • MattSuda
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Pago

Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que en 48 horas si no se realiza la contratación te lo ...

  • Newbie
  • Hace 5 días intente realizar la suscripción a Spotify universitarios, me cargaron 3 veces, llame a mi banco y me dijeron que el cargo ya estaba hecho y no como dice Spotify que queda pendiente o que ...
  • MattSuda
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Why am I still on premium? I thought I cancelled 2 months ago

I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still on premium. And I would like to see if there's any ...

  • Newbie
  • I cancelled my premium account 2 months ago to go back to free. I just recently realized that I don't get commercials, and then later I realized that I am still on premium. I didn't want to be still ...
  • MattSuda
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes