problem with premium

[user-removed]

I have on 17 of April premium but on the 28 April my account went back to spotify free. what happened? how can I get my premium back I payed for it. Pls help

kind regards Anoek

[KatesHere · Accepted solution]

Hey there @user-removed, welcome to the community!

That's not good. Did you log out of your account? If so, let's make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium.
2. If it says you are on Premium, try signing out and back into the app.  If that doesn't help, try a clean reinstallation. You can find the steps here.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If the above steps didn't help, please take this survey that can point you out in the right direction.

Let me know how that goes 🙂

K