Problems with payment and subscriptions

[Cake3]

Hi,

Last week I got myself  a Spotify premium subscription. Right after that the costs of that (€9,99) was written off my bank account. One day later another amount (€14,99) was written off my bank account. When I checked my account and subscriptions on Spotify they said that I have only one subscription (Spotify Premium) and nothing else (like a family account which costs €14,99). 
Does anyone have an idea what the problem is?

Casper

[Tom]

It seems that you may have a second account. Fret not, this happens more often than you might think, and we’ve even got a handy flow-chart to help you solve this conundrum.