I dont get the premium

[chmw]

at the moment I use Spotify free and want to upgrade to the Premium. Three times I was directed to Paypal an payed for the premium but I don't get the premium. I can't find it im my account. What's going wrong? 

[thomasgayden213]

Thomas Gayden account with Spotify has been charged the premium version of Spotify and I still can't get the premium version of Spotify and I still have not been able to too get Spotify to fix it

Sincerely
THOMAS J. Gayden

[MattSuda]

Hey @thomasgayden213

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

[MattSuda]

Hey @chmw

Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/

Does that help?

[chmw · Accepted solution]

Hey MattSuda,

unfortunately not.

On all pages I visited I see "try premium free".

When I click this button I've been forewarded to Paypal, there I accept the paying, but

noting else happend.

Terrible.....

[MattSuda]

Hey @chmw

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

[chmw]

I will try this, thank you!

[chmw]

Everytime I came to the same page and the result is everytime the same:

payed with paypal and no premium possible.