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at the moment I use Spotify free and want to upgrade to the Premium. Three times I was directed to Paypal an payed for the premium but I don't get the premium. I can't find it im my account. What's going wrong?
Solved! Go to Solution.
Hey MattSuda,
unfortunately not.
On all pages I visited I see "try premium free".
When I click this button I've been forewarded to Paypal, there I accept the paying, but
noting else happend.
Terrible.....
Hey @thomasgayden213
I suggest you contact support so they can help you
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.
Hey @chmw
Check out this support article:
https://support.spotify.com/article/i-pay-for-premium-why-am-i-on-free/
Does that help?
Hey MattSuda,
unfortunately not.
On all pages I visited I see "try premium free".
When I click this button I've been forewarded to Paypal, there I accept the paying, but
noting else happend.
Terrible.....
Hey @chmw
I suggest you contact support so they can help you
https://support.spotify.com/contact-spotify-support/
If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.
Support usually replies within 24-48 hours.
You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.
I will try this, thank you!
Everytime I came to the same page and the result is everytime the same:
payed with paypal and no premium possible.
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