I cant pay through mobile or phone bill

[Sean131]

Plan

Free/Premium

Country

Philippines

Device

VIVO V9

Operating System

Android

My Question or Issue

Ive been trying for several days to subscribe to premium via phone bill but it only gave errors or something is wrong.

[OneByBoo · Accepted solution]

Hi there @Sean131

thanks for reaching out to the community !

If you've already checked to see that the payment method you're providing is indeed a valid and accepted one, please try running the process using an incognito web page.

Furthermore, this support page holds all the payment troubleshooting steps needed for each possible method.

Hope this helps.

Keep me posted 🙂

[Sean131]

Still didnt fix it i retried multiple times in incognito it still didnt work 😞

[Sean131 · Accepted solution]

Actually it worked i was just dumb thank you.