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I got 3 month subscription on Dec 21st but i am being billed as of March 4th. Why?

I got 3 month subscription on Dec 21st but i am being billed as of March 4th. Why?

 

Plan

Premium

Country

 Canada

Device

 

Operating System

 

 

My Question or Issue

 I got 3 month subscription on Dec 21st but i am being billed as of March 4th. Why?

 

It was the 1 dollar offer for 3 months. 3 months are not complete and i wanted to cancel my premium subscription.

 

I cancelled the premium portion but why was i billed on March 4th instead of March 21st?

 

Reply
1 Reply

Hey there @EC1313,

thanks for posting in the community !

 

Please check this help guide on reasons for getting precharged or extra charges.

As it is a common thing for users to create more than one account by mistake, check out this help guide to locate accounts listed with your details to make sure you haven't created an additional one.

 

In any case you wish to escelate it to support, you can use the first help page i sent you to do so.

 

Let me know if you need further help 😃

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