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I have premium when I alredy canceled it

I have premium when I alredy canceled it

I registered to the platform through the family plan on 07.09.2018, when I realized that I could not see my address or remember which one I had, I deleted the subscription the same day. The problem is that now it appears that my subscription ends on 07.10.2018, which means that they charged me a month ???. I still have the premium account when Ive alredy canceled the subscription and I do not want it anymore.

Please help. 


1 Reply

Hey @Fpalomares,


We understand you didn't want to continue with the subscription. We suggest that you check out this article for further assistance. 


Let us know if there's anything else. 


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