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I'm another one with the same problem 😞 I was listening music at night without problem ( 20 June) but this morning ( 21 june) I found the issue, the app says that i'm free but official page says premium and certainly I payed my subscription last week...so, i'ts obvious that they have to solve this problem !!!!! frustating
My mobile app says free as well and the desk top. Ive paid for premium and it also confirms this on my account and I have a reciept. I've been in touch online with a support person who could not fix the issue and then by email with support. Support have just emailed to ask how my expereince ws and the issue is still not fixed. Whats going on?
I think I just fixed it. Bizarre?
Go into spotify on line. Go into your account. Go to change your credit card details and put the same ones in. Close down on line spotify (not log out) and do the same with Mobile spotify. Then go back into both. Its now premium. This clearly show a bug in the system and that spotify support is useless. Worked for me, hope it works for you.
Wow! Good for you since you are using credit card. But I'm using Mobile Banking as my mode of payment. What should I do to fix this?
Unfortuently I dont know. Can you reset the details or the paymnet somehow?
This fix worked for me too, I just connected the same paypal as I had before. Thanks for sharing!
For mobile data users like me, I just re-enter my mobile number and input the code sent via SMS. Logged out and logged in on spotify then I was on premium again. This bug has to be looked into by their tech guys.. such a bummer..
Finally! I'm back to premium. I used mobile banking mode on my payment and what saves me is I enter my mobile number as mode of payment then entered the code that was sent to my phone number then bwala! I'm back. Thank you so much! Spotify Team should really look into this problem it's really frustrating.
I just solved it. I just re-enter my mobile number then entered the code sent to my phone and it works. thanks!
Hi Everyone. I updated my payment information on the phone and i think it is resoved. Hopefully it was just a bug that is fixed for good. Cheers.
AWESOME!! ITS WORKING NOW!
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