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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59348 Views
  • 25 replies
  • 5 likes
  • 59348 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35393 Views
  • 19 replies
  • 2 likes
  • 35393 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26560 Views
  • 16 replies
  • 2 likes
  • 26560 Views
  • 16 replies
  • 2 likes

Two accounts?

Hi guys, I recently changed my contract with vodafone and received free spotify as part of my plan. Now i was already paying for spotify before so I just logged in and added the subscription which all worked fine but then i looked at my playlists and...

  • Newbie
  • Hi guys,   I recently changed my contract with vodafone and received free spotify as part of my plan. Now i was already paying for spotify before so I just logged in and added the subscription...
  • LordRollin
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Premium through telia

Hey everyoneI was offered Premium spotify thrpugh my telia subsriction.my problem is that i connected the premium to my facebook. Now that I want to deactivate my facebook, i cant use my premium. How can I shift my premium to another account. Since i...

  • Newbie
  • Hey everyone I was offered Premium spotify thrpugh my telia subsriction. my problem is that i connected the premium to my facebook. Now that I want to deactivate my facebook, i cant use my premium....
  • LordRollin
  • Community Legend
  • 144 Views
  • 1 replies
  • 1 likes
  • 144 Views
  • 1 replies
  • 1 likes

Solved!! Cancelling premium

I just signed up from premium a day ago, but don't plan on keeping it.Of course i got charge right off.Does anyone know if i cancel right now, will i still have the services of premium for the month i was charges in advance? Or will they take away th...

  • Newbie
  • I just signed up from premium a day ago, but don't plan on keeping it. Of course i got charge right off. Does anyone know if i cancel right now, will i still have the services of premium for the mo...
  • Tom
  • Community Legend
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

Why is premiume members getting advertisments now?

I just noticed the past few days I been listening to my random play list and it seems every 4 songs I keep hearing Wiz Kali Voice Talking about exotic cars and.i have to skip the add. I wou is like a full refund back to my card for this month. I coul...

  • Casual Listener
  • I just noticed the past few days I been listening to my random play list and it seems every 4 songs I keep hearing Wiz Kali Voice Talking about exotic cars and.i have to skip the add. I wou is like a...
  • Tom
  • Community Legend
  • 121 Views
  • 3 replies
  • 0 likes
  • 121 Views
  • 3 replies
  • 0 likes

Premium payment sent more than once

I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actually paid it 4times. Is it possible to refund those 3...

  • Casual Listener
  • I paid student premium yesterday. But I had some problems with so I filled up the card about 4times. Then I finally made it and presubscribed for 1 month. But I found on my bank account that I actual...
  • Robert_W
  • Community Legend
  • 170 Views
  • 4 replies
  • 0 likes
  • 170 Views
  • 4 replies
  • 0 likes

Subscription

I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?

  • Newbie
  • I recently purchased a Spotify college account and my card was charged and the payment is pending but I don't believe the transaction went through. Will the money be released back to my account soon?
  • Robert_W
  • Community Legend
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Can't access my premium

I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have one.Can someone help me?

  • Newbie
  • I can't access my premium account ,even if I was charged for it but for some unknown reason it doesn't work , I can't download any songs and it keeps telling me to move to premium when I already have...
  • Tom
  • Community Legend
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

How do I upgrade my premium account to family?

I have a Premium account but I want to upgrade to family. How do I do it?

  • Newbie
  • I have a Premium account but I want to upgrade to family.  How do I do it?  
  • Maxim
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Please remove automatic repoduction

Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in a free account, because Spotify owners have some ma...

  • Casual Listener
  • Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in ...
  • menny1
  • Casual Listener
  • 168 Views
  • 4 replies
  • 0 likes
  • 168 Views
  • 4 replies
  • 0 likes

Charged Twice!

I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?

  • Newbie
  • I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?
  • Tom
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium for student with Paypall

I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it isn't?

  • Casual Listener
  • I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it is...
  • JACKDVD
  • Casual Listener
  • 172 Views
  • 2 replies
  • 0 likes
  • 172 Views
  • 2 replies
  • 0 likes

My premium is gone

I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a month. What to do? Can someone help me?

  • Casual Listener
  • I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a m...
  • KatesHere
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

[Running] My buniss

Good morning, I have no idea if this is where I should put this question, but that's it.I would like to know having a friend a printed one as it would be possible to put spotify to pass music in the store. How much would be paid, what would have to d...

  • Newbie
  • Good morning, I have no idea if this is where I should put this question, but that's it. I would like to know having a friend a printed one as it would be possible to put spotify to pass music in th...
  • MartinStoichkov
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Running
  • 268 Views
  • 1 replies
  • 0 likes

Duble credit card debit joining Student Premium

Hy, my name is Stefano, from Italy.Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one time on 19/04 at 23:59 and the second time on 20/04 ...

  • Casual Listener
  • Hy, my name is Stefano, from Italy. Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one...
  • Maxim
  • Spotify Star
  • 147 Views
  • 3 replies
  • 0 likes
  • 147 Views
  • 3 replies
  • 0 likes

Student advantage

Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How can I fix that if ı can't use this advantage i can...

  • Newbie
  • Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How...
  • Tom
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Problemas en pago

Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como puedo reclamar?

  • Newbie
  • Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como pue...
  • iamandyhill
  • Community Legend
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Premium payment failed

I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balance though. What is happening. Please help. Thank yo...

  • Newbie
  • I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balan...
  • Tom
  • Community Legend
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Wont Let me enter payment info

My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page where I go to put in the new info. i have tried about 1...

  • Casual Listener
  • My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page wher...
  • MattSuda
  • Spotify Star
  • 129 Views
  • 3 replies
  • 0 likes
  • 129 Views
  • 3 replies
  • 0 likes