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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18606 Views
  • 27 replies
  • 4 likes
  • 18606 Views
  • 27 replies
  • 4 likes

I can't get my free trial to start

I want to start my free trial but I don't know how?

  • Newbie
  • I want to start my free trial but I don't know how?
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Premium not working

I just got a redeem card and entered it and it went through however only the downloading music is the only thing i can do i cant turn shuffle off and i cant playback songs how do i fix such problem

  • Newbie
  • I just got a redeem card and entered it and it went through however only the downloading music is the only thing i can do i cant turn shuffle off and i cant playback songs how do i fix such problem
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Acho que é um bug

Eu tenho um plano familia e tava lotada, hoje de noite todos foram removidos e mudou o plano...

  • Newbie
  • Eu tenho um plano familia e tava lotada, hoje de noite todos foram removidos e mudou o plano... 
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Plan universitario

Recien elegí el plan universitario, ingrese los datos de mi tarjeta y automaticamente me cobraron, aunque ahí dice que no iban a combrar nada me llego inmediatamente notificación de mi banco de que ya se hizo el cobro y aun no veo la cuenta como prem...

  • Newbie
  • Recien elegí el plan universitario, ingrese los datos de mi tarjeta y automaticamente me cobraron, aunque ahí dice que no iban a combrar nada me llego inmediatamente notificación de mi banco de que y...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

PREMIUM NÃO FUNCIONA!!!

PAGUEI MINHA CONTA PREMIUM A MAIS DE 8 DIAS E NÃO FUNCIONA.TENTO ENVIAR ALGUMA MENSAGEM PARA ELES E NÃO TEM NENHUMA OPÇÃO A NÃO SER O TWITTER E MESMO ASSIM SEM RESPOSTA ALGUMA!INSATISFAÇÃO MÁXIMA!

  • Newbie
  • PAGUEI MINHA CONTA PREMIUM A MAIS DE 8 DIAS E NÃO FUNCIONA. TENTO ENVIAR ALGUMA MENSAGEM PARA ELES E NÃO TEM NENHUMA OPÇÃO A NÃO SER O TWITTER E MESMO ASSIM SEM RESPOSTA ALGUMA! INSATISFAÇÃO MÁXIMA...
  • Bittencourt
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

My Premium no funciona

Me han cobrado dos meses seguido y cuando entro a mi suscripción Premium, me dice que tengo la opción Free. Ya cerré la sesión de mis dispositivos cambie la contraseña y nada.

  • Newbie
  • Me han cobrado dos meses seguido y cuando entro a mi suscripción Premium, me dice que tengo la opción Free. Ya cerré la sesión de mis dispositivos cambie la contraseña y nada.
  • Chopchop77
  • Casual Listener
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Spotify Premium is not working properly

After I subscribed to spotify premium I was able to download my playlists, skip songs and use all other feature like I should be. But now afer one day for some reason I am not allowed to use these features (downloading is still possible). For example...

  • Newbie
  • After I subscribed to spotify premium I was able to download my playlists, skip songs and use all other feature like I should be. But now afer one day for some reason I am not allowed to use these fe...
  • CourtzH20
  • Newbie
  • 210 Views
  • 2 replies
  • 0 likes
  • 210 Views
  • 2 replies
  • 0 likes

Cancel spotify

I want to cancel my premium subscription but I have a wrong email how can I cancel it

  • Visitor
  • I want to cancel my premium subscription but I have a wrong email how can I cancel it
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

please help!!!!!!!!

My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So because she can't activate her Facebook, she can't login ...

  • Casual Listener
  • My daughter opened a Spotify account using my debit card. Her login was through her Facebook. Her Facebook was hacked and was closed. She has tried to activate her Facebook and is not able. So b...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

My spotify family is not allowing my relatives to sign in

I received an e-mail recently telling that I should confirm the adresses of my relatives so that Spotify could know we live together. However I can't find the section of my account where I do this. Now all of them lost their users. I tried to invite ...

  • Newbie
  • I received an e-mail recently telling that I should confirm the adresses of my relatives so that Spotify could know we live together. However I can't find the section of my account where I do this. N...
  • LPkun
  • Newbie
  • 257 Views
  • 2 replies
  • 3 likes
  • 257 Views
  • 2 replies
  • 3 likes

They cancelled our Family Premium thingy!

We started a family premium last month. Me, my mom and my dad. We're staying at the same house. We wrote everything the same but Spotify cancelled our subscription saying that we're not staying at the same place. We tried to create a new family subsc...

  • Newbie
  • We started a family premium last month. Me, my mom and my dad. We're staying at the same house. We wrote everything the same but Spotify cancelled our subscription saying that we're not staying at th...
  • toman95
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Deleted all my music

Qualcosa come 10 minuti fa entrò su spotify e mi appera questo messaggio simapaticissimo: siccome sono supportati solo 3 dispositivi per ascoltare la musica e tu hai superato questo limite, noi ti cancelliamo tutta la tua musica (230 e passa brani), ...

  • Newbie
  • Qualcosa come 10 minuti fa entrò su spotify e mi appera questo messaggio simapaticissimo: siccome sono supportati solo 3 dispositivi per ascoltare la musica e tu hai superato questo limite, noi ti ca...
  • 130 Views
  • 0 replies
  • 0 likes
  • 130 Views
  • 0 replies
  • 0 likes

Solved!! My premium account not working correctly

I get messages telling me need to get the premium version of Spotify to skip tracks and it is making very mad, please helpI have the premium version

  • Newbie
  • I get messages telling me need to get the premium version of Spotify to skip tracks and it is making very mad, please help I have the premium version
  • SofiGarcia117
  • Newbie
  • 764 Views
  • 11 replies
  • 2 likes
  • 764 Views
  • 11 replies
  • 2 likes

Payment issues

I recently (as earlier today) reissued my premium account and the payment has been withdrawn from my bank account but Spotify online and in the app are both telling me I haven't paid yet. I have gone to the support section online and did as it said (...

  • Newbie
  • I recently (as earlier today) reissued my premium account and the payment has been withdrawn from my bank account but Spotify online and in the app are both telling me I haven't paid yet. I have gone...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Premium Membership Not Working on Phone

I have Spotify Premium on my laptop and it works perfectly. On my phone, it asks me to sign up for Premium. I have signed in with both Facebook and my login information. I tried reattaching my card and it tells me that I already have Premium. Why is ...

  • Casual Listener
  • I have Spotify Premium on my laptop and it works perfectly. On my phone, it asks me to sign up for Premium. I have signed in with both Facebook and my login information. I tried reattaching my card a...
  • Lennon1980
  • Casual Listener
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Payment failed

The bank has taken the money out of the account for the premium but it still won't let me use it as premium and keeps saying the payment has failed

  • Newbie
  • The bank has taken the money out of the account for the premium but it still won't let me use it as premium and keeps saying the payment has failed
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Change account without losing my music

Dear Community,i`ve got a problem.MY premium account is hacked since maybe two month and now the music suddently stops playing, than begins again.Now i would like to get a new premium acount. However, i do not know how to transfer my music. The most ...

  • Newbie
  • Dear Community, i`ve got a problem. MY premium account is hacked since maybe two month and now the music suddently stops playing, than begins again. Now i would like to get a new premium acount. H...
  • toman95
  • Roadie
  • 3653 Views
  • 1 replies
  • 1 likes
  • 3653 Views
  • 1 replies
  • 1 likes

Randomly charged?

I randomly gotten charged 10$ for no reason. I don't know who to contact or what todo to cancel the account I'm being charged from. I'm not even sure if It's my account or not. HELP!

  • Newbie
  • I randomly gotten charged 10$ for no reason. I don't know who to contact or what todo to cancel the account I'm being charged from. I'm not even sure if It's my account or not. HELP!
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

Spotify 1$ subscription for PlayStation offer

I signed up for a promotion that was up on the play store and after my card was charge for a full month subscription which I had already payed for my regular subscription after the first month went by I did not received offer and my monthly subscript...

  • Newbie
  • I signed up for a promotion that was up on the play store and after my card was charge for a full month subscription which I had already payed for my regular subscription after the first month went b...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes