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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146445 Views

69 replies

10 likes

Premium for Family
  • 146445 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92003 Views

89 replies

4 likes

  • 92003 Views
  • 89 replies
  • 4 likes

Superuser Contribution Did not get free trial

So I applied for the student premium account. My college was verified and I still was charged the 4.99. The only reason why I am bringing this up is because is that I never tried premium but I am still being charged for it on the first month, which t...

Newbie

So I applied for the student premium account. My college was verified and I still was charged the 4.99. The only reason why I am bringing this up is because is that I never tried premium but I am sti...

SergioDavid

Roadie

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still being charged for account I cannot log into

I am still being charged $9.99 and I'm not able to log into my account! 2 weeks ago it kicked me out, I try to log in and it says wrong password. I try to enter in my email to change my password, but it says email not associated with account; then I ...

Newbie

I am still being charged $9.99 and I'm not able to log into my account! 2 weeks ago it kicked me out, I try to log in and it says wrong password. I try to enter in my email to change my password, but...

SergioDavid

Roadie

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Mes de prueba cobrado

Ayer inicié mi prueba de 30 días premium y pagué con una tarjeta débito, supuse que el valor que aparecía al pagar no sería descontado de mi cuenta pues los 30 días son GRATIS. A quien debo dirigirme para solucionar esto?

Newbie

Ayer inicié mi prueba de 30 días premium y pagué con una tarjeta débito, supuse que el valor que aparecía al pagar no sería descontado de mi cuenta pues los 30 días son GRATIS. A quien debo dirigirme...

Mariano5

Casual Listener

642 Views

3 replies

0 likes

  • 642 Views
  • 3 replies
  • 0 likes

Superuser Contribution Billing Issue

Dear Spotify,I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i have filed a dispute with my bank.

Newbie

Dear Spotify, I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i ...

SergioDavid

Roadie

662 Views

1 replies

0 likes

Mac
Mobile
  • 662 Views
  • 1 replies
  • 0 likes

Solved!! Add more skips

My daughter gets the message 'to add more skips, get premium' when skipping through individual songs and after skipping through ten songs. We have family premium. She has checked her account status, which confirms she has premium. There are one or tw...

Casual Listener

My daughter gets the message 'to add more skips, get premium' when skipping through individual songs and after skipping through ten songs. We have family premium. She has checked her account status, ...

Nico

Community Legend

872 Views

3 replies

0 likes

  • 872 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Purshased family (paid), but charged with student price too

i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.

Casual Listener

i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.

takercitu

Casual Listener

1021 Views

3 replies

0 likes

  • 1021 Views
  • 3 replies
  • 0 likes

Superuser Contribution Charged twice and still not premium

Hi, I was trying to subscribe to Spotify Premium for students. The website asked for my bank account information which I provided but it stated that I would not be charged yet as it was only to verify my information. The website then took me to gener...

Newbie

Hi, I was trying to subscribe to Spotify Premium for students. The website asked for my bank account information which I provided but it stated that I would not be charged yet as it was only to verif...

SergioDavid

Roadie

411 Views

1 replies

0 likes

  • 411 Views
  • 1 replies
  • 0 likes

Impossible de remettre mes informations bancaires

Bonjour, mon père résidant au Brésil avait un compte premium spotify sauf que sa carte bancêtre a expiré.Il a donc essayé de remettre ses nouvelles informations bancaires sauf que cela ne marche pas car Spotify dit que la TVA est incorrecte et nous d...

Newbie

Bonjour, mon père résidant au Brésil avait un compte premium spotify sauf que sa carte bancêtre a expiré. Il a donc essayé de remettre ses nouvelles informations bancaires sauf que cela ne marche pa...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

The student discount

Hello there, yesterday i want to see if my school was on the student list then i wrote my card details, after that i saw that my school wasent listed up for it, then they charged me for the money, without i got premium?

Newbie

Hello there, yesterday i want to see if my school was on the student list then i wrote  my card details, after that i saw that my school wasent listed up for it, then they charged me for the mo...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Can't Activate Premium Using Globe Prepaid

Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the Subscriptions it said: 'try spotify premium free' I clicked on it an...

Newbie

Hi, I created a new spotify account and I wanted to upgrade my account to Premium, globe messaged me to open spotify>settings>subscription>get spotify premium but when I went to the Subscrip...

revlys

Casual Listener

1859 Views

1 replies

0 likes

Account
globe
Help
philippines
Premium
prepaid
Spotify
  • 1859 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium student account for only one month?

I have one month until my father is getting our family a family spotify account. Is it possible to do the 4.99 student discount for premium for only one month? Or when you sign up are you committing to paying a full 12 months?

Newbie

I have one month until my father is getting our family a family spotify account. Is it possible to do the 4.99 student discount for premium for only one month? Or when you sign up are you committing ...

SergioDavid

Roadie

1280 Views

1 replies

0 likes

  • 1280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I bought Premium for 2 times and didn't got it. But my money is away (bought with Paysafecard). So what can i do ?

Casual Listener

I bought Premium for 2 times and didn't got it. But my money is away (bought with Paysafecard). So what can i do ?

SergioDavid

Roadie

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchased but still can't skip the songs

reinstalling the app solved the problem.--------------Hi all,i purchased for premium yesterday. I can download the songs, i can select the song which i want to listen etc. but i can not skip the songs for 5 times and it asked for premium. What can i ...

Newbie

reinstalling the app solved the problem. -------------- Hi all, i purchased for premium yesterday. I can download the songs, i can select the song which i want to listen etc. but i can not...

SergioDavid

Roadie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

Was charged twice for this month Aug. can someone contact me to figure out why I was charged double.

Newbie

Was charged twice for this month Aug. can someone contact me to figure out why I was charged double.

SergioDavid

Roadie

287 Views

2 replies

0 likes

  • 287 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid three times

I tried three times to get the spotfy premium for students, so the first and the second attempt were wrong. I'd like to cancel them, so how can I do? They were all made at the same time, and only the thrid is the correct one.

Newbie

I tried three times to get the spotfy premium for students, so the first and the second attempt were wrong. I'd like to cancel them, so how can I do? They were all made at the same time, and only the...

SergioDavid

Roadie

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

promise of a free month premium

melissa the chat support who helped me in subscribing promised me a one month free of premium. tomorrow my subscription ends and i'd like to claim her word.

Newbie

melissa the chat support who helped me in subscribing promised me a one month free of premium. tomorrow my subscription ends and i'd like to claim her word.

182 Views

0 replies

0 likes

  • 182 Views
  • 0 replies
  • 0 likes

Premium trial

I'm suppose to be on the premium trial but it's not working and the contact page for Spotify doesn't work either?

Newbie

I'm suppose to be on the premium trial but it's not working and the contact page for Spotify doesn't work either?

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

Changing card details as a student

I am trying to change my payment details to a new card (lost old card). After I entered the new card details spotify tried to verify I was a student by asking for my NUS card number. I no longer use NUS (I instead use UNIDAYS). How can I verify I am ...

Newbie

I am trying to change my payment details to a new card (lost old card). After I entered the new card details spotify tried to verify I was a student by asking for my NUS card number. I no longer...

206 Views

0 replies

0 likes

  • 206 Views
  • 0 replies
  • 0 likes

Using Premium Abroad

Dear all, I have a French phone contract with a French phone number when I get a Spotify premium option for free included in the contract. I just moved abroad (Germany), but I kept the same phone number and contract because it is allowed to be used i...

Newbie

Dear all,    I have a French phone contract with a French phone number when I get a Spotify premium option for free included in the contract.    I just moved abroad (Germany),...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

wont work

im trying to use my moms college information for the student discount but it is not working. how can i get it to work? She is currently enrolled at GCU.

Newbie

im trying to use my moms college information for the student discount but it is not working. how can i get it to work? She is currently enrolled at GCU.

Maxim

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes