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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
70921 Views
19 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
134709 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
73587 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
257153 Views
156 replies
13 likes
I paid for premium this month as usual but all of suddently my account was "free", so my premium doesnt work even when i paid. Help please!
I paid for premium this month as usual but all of suddently my account was "free", so my premium doesnt work even when i paid. Help please!
Roadie
231 Views
1 replies
0 likes
How can I get a 30 day free trial?
How can I get a 30 day free trial?
Roadie
244 Views
1 replies
0 likes
I tried to update my card information and this error message kept poping up no matter what credit card I used. There always seemed to be an issue with the payment method and it did not go through. theres money in the bank and there's nothing wrong wi...
I tried to update my card information and this error message kept poping up no matter what credit card I used. There always seemed to be an issue with the payment method and it did not go through. th...
Roadie
423 Views
1 replies
0 likes
Hey!So I just got spotify premium and it's not working. The money has already came out of my bank account and I've tried signing out and signing back in but nothing is working. I looked on the receipt that you guys sent me in my email and it says pre...
Hey! So I just got spotify premium and it's not working. The money has already came out of my bank account and I've tried signing out and signing back in but nothing is working. I looked on the rece...
Roadie
425 Views
1 replies
0 likes
Hey! I've been a premium member for a few years now- with the student discount. This month I was charged 9.99, I just updated my student discount subscription to pay 4.99- how can I get refunded then for the 4.99 extra that I'm paying this month? Sin...
Hey! I've been a premium member for a few years now- with the student discount. This month I was charged 9.99, I just updated my student discount subscription to pay 4.99- how can I get refunded then...
Community Legend
225 Views
1 replies
0 likes
I am being charged twice this month.
I am being charged twice this month.
Community Legend
241 Views
1 replies
0 likes
Okay I was with Spotify Family, but y'all are really confusing because my family was kicked out and their addresses couldn't be "verified" like I'm mad confused? All I know is, I got charged TODAY, and my family doesn't even have access to it. So I g...
Okay I was with Spotify Family, but y'all are really confusing because my family was kicked out and their addresses couldn't be "verified" like I'm mad confused? All I know is, I got charged...
185 Views
0 replies
0 likes
Hello, I just upgraded to Premium Family but in my app it still says Premium Trial (I clicked on the 7 day trial before). Is this normal?
Hello, I just upgraded to Premium Family but in my app it still says Premium Trial (I clicked on the 7 day trial before). Is this normal?
Roadie
274 Views
1 replies
0 likes
Hi My creditcard was replaced and I forgott to change to the new creditcard number in time. And when I did change few weeks later i by mistake subscribed for just premium and not premium family that I use to have. Now my family member has lost their ...
Hi My creditcard was replaced and I forgott to change to the new creditcard number in time. And when I did change few weeks later i by mistake subscribed for just premium and not premium fam...
Roadie
268 Views
1 replies
0 likes
Buenos días, ayer me hice una cuenta premium para estudiantes y me cobraron dos veces la suscripción. Como puedo resolverlo? He leído el apartado de ayuda que pone que a veces aparece dos veces pero no te lo descuentan dos veces, pero ese no es mi ca...
Buenos días, ayer me hice una cuenta premium para estudiantes y me cobraron dos veces la suscripción. Como puedo resolverlo? He leído el apartado de ayuda que pone que a veces aparece dos veces pero ...
Casual Listener
623 Views
6 replies
0 likes
Hi, after my free month i want to buy Premium, but there was like an error "Your payment failed" after some Trys it says "You have the limmited Subscriptions for your mobilenumber". I have enought money on my mobile. Hope you can help me, cause its m...
Hi, after my free month i want to buy Premium, but there was like an error "Your payment failed" after some Trys it says "You have the limmited Subscriptions for your mobilenumber". I have enought mo...
Roadie
329 Views
1 replies
0 likes
Hello I have subscribed to premium (60 days free trial) and I can't skip songs all time I want. It tells me it's a premium feature but I already have premium. And I logged out and in again after purchasing. Can we help me please
Hello I have subscribed to premium (60 days free trial) and I can't skip songs all time I want. It tells me it's a premium feature but I already have premium. And I logged out and in again after purc...
Roadie
265 Views
1 replies
1 likes
I'm trying to change my card information to renew my subscription but it just keeps saying "oops something went wrong, please try again"
I'm trying to change my card information to renew my subscription but it just keeps saying "oops something went wrong, please try again"
Roadie
259 Views
1 replies
0 likes
I have a question, a stupid one maybe. So, my expiration date is on 2017-8-19 but will it expire at 00:00 or at 23:59?
I have a question, a stupid one maybe. So, my expiration date is on 2017-8-19 but will it expire at 00:00 or at 23:59?
164 Views
0 replies
0 likes
Spotify terrible experince trying to a) update my payment options and b) find out how to get some service
Spotify terrible experince trying to a) update my payment options and b) find out how to get some service
Casual Listener
236 Views
2 replies
0 likes
Olá, boa tarde. Eu resolvi fazer o plano premium familiar, fui passar o cartão, coloquei os dados direitinho aí ficou carregando para autorizar e quando terminou de carregar voltou para a mesma tela de preencher os dados do cartão sem me dizer se tin...
Olá, boa tarde. Eu resolvi fazer o plano premium familiar, fui passar o cartão, coloquei os dados direitinho aí ficou carregando para autorizar e quando terminou de carregar voltou para a mesma tela ...
263 Views
0 replies
0 likes
I recently received an email confirming a payment for a monthly subscription.I am suspecting it's not for my main account because I have 18 more days for my current month of premium which I already paid.Is it possible to get the username/email of the...
I recently received an email confirming a payment for a monthly subscription. I am suspecting it's not for my main account because I have 18 more days for my current month of premium which I already...
218 Views
0 replies
0 likes
I got Spotify premium (family plan) yesterday and it won't let me do things I should with premium. When I try to shuffle my Playlist it shows me the ad to get premium, and when I try to add songs to my queue. I also can't fast forward or rewind songs...
I got Spotify premium (family plan) yesterday and it won't let me do things I should with premium. When I try to shuffle my Playlist it shows me the ad to get premium, and when I try to add songs to ...
Newbie
479 Views
2 replies
0 likes
Hey. I bought Spotify Premium for students, been verified positively and since 15.08.2017 I should be able to use Spotify as Premium and it shows as Premium on desktop. When I use app - when I'm listening to an album, after two tracks it switches to ...
Hey. I bought Spotify Premium for students, been verified positively and since 15.08.2017 I should be able to use Spotify as Premium and it shows as Premium on desktop. When I use app - when I'm list...
171 Views
0 replies
0 likes
Tengo un problema, compre una tarjeta de prepago de 3 meses y en mi cuenta aparece que el premium se termina en 3 meses, pero cuando quiero regresar una cancion, poner aleatorio me dice que tengi que ser premium para hacerlo y ya lo soy asi que no en...
Tengo un problema, compre una tarjeta de prepago de 3 meses y en mi cuenta aparece que el premium se termina en 3 meses, pero cuando quiero regresar una cancion, poner aleatorio me dice que tengi que...
209 Views
0 replies
0 likes
