Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 106044 Views
- 70 replies
- 8 likes
- 106044 Views
- 70 replies
- 8 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13117 Views
- 24 replies
- 2 likes
- 13117 Views
- 24 replies
- 2 likes
Why did you change my premium subscription to Family plan without my permission?
Please refer to the subject and answer why you charged me family plan subscription fee without my permission? I never requested to change the plan.
- Please refer to the subject and answer why you charged me family plan subscription fee without my permission? I never requested to change the plan.
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- Community Legend
- 235 Views
- 1 replies
- 0 likes
- 235 Views
- 1 replies
- 0 likes
Refund
My sister ordered a spotify subscription, my card keeps getting charged!! I want my card removed and my money back.
- My sister ordered a spotify subscription, my card keeps getting charged!! I want my card removed and my money back.
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- Community Legend
- 307 Views
- 1 replies
- 0 likes
- 307 Views
- 1 replies
- 0 likes
Premium
Alright, so I've had the regular free subscription where I couldn't skip but an "x" amount of songs and couldn't save songs. Well, I bought Premium last night and have a emailed receipt for the online transaction and can't get my account to switch to...
- Alright, so I've had the regular free subscription where I couldn't skip but an "x" amount of songs and couldn't save songs. Well, I bought Premium last night and have a emailed receipt for the onlin...
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- Community Legend
- 342 Views
- 1 replies
- 0 likes
- 342 Views
- 1 replies
- 0 likes
Spotify won't take credit card information
Today, I recently decided to sign up for the student discount for spotify premium. After my student status for the current term was verified, I proceeded to upgrade my account. However, everytime I try to submit my credit card information, I get the ...
- Today, I recently decided to sign up for the student discount for spotify premium. After my student status for the current term was verified, I proceeded to upgrade my account. However, everytime I t...
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- Community Legend
- 396 Views
- 1 replies
- 0 likes
- 396 Views
- 1 replies
- 0 likes
bad customer services
I have been trying to upgrade to premium for around a month now, and for some reason this is not possible for me,I have limited free time and feel that waiting around for replies on message boards is not a way I want to be wasting it!A simple telepho...
- I have been trying to upgrade to premium for around a month now, and for some reason this is not possible for me, I have limited free time and feel that waiting around for replies on message boards ...
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- Community Legend
- 488 Views
- 2 replies
- 0 likes
- 488 Views
- 2 replies
- 0 likes
Still being charged even though I unsubsribed 3 months ago.
I am still being charged even though I unsubsribed 3 months ago. I don't want to keep paying for something I don't want. How to I fix this?
- I am still being charged even though I unsubsribed 3 months ago. I don't want to keep paying for something I don't want. How to I fix this?
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- Community Legend
- 371 Views
- 1 replies
- 0 likes
- 371 Views
- 1 replies
- 0 likes
Spotify free trial
I received a pop up on the spotify which had said that i can have a free trial for a month and then start paying £9.99 a month once the month is over but now i received a message sayin thank you fpr your £9.99 subscription. How can this ve sorted i o...
- I received a pop up on the spotify which had said that i can have a free trial for a month and then start paying £9.99 a month once the month is over but now i received a message sayin thank you fpr ...
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- Community Legend
- 729 Views
- 1 replies
- 0 likes
- 729 Views
- 1 replies
- 0 likes
I need your help!
Well... Hello. My name is Kevin.I'm from Argentina, and i have the Spotify suscription, but i don't remember my password(It should be clarified that i have my spotify session started in my phone)Now... I lack of access to the registered email in my a...
- Well... Hello. My name is Kevin. I'm from Argentina, and i have the Spotify suscription, but i don't remember my password(It should be clarified that i have my spotify session started in my phone) ...
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- Spotify Star
- 404 Views
- 3 replies
- 0 likes
- 404 Views
- 3 replies
- 0 likes
Got offered premium for free but then 6 months for 9kr...
Hi,Spotify sent me a text a week after I quit premium for the summer as it didn't work while we were on holiday in Turkey anyway. I got an sms on Monday offering me free premium but when I clicked on the link, it instead offered 6 months for 9kr. I h...
- Hi, Spotify sent me a text a week after I quit premium for the summer as it didn't work while we were on holiday in Turkey anyway. I got an sms on Monday offering me free premium but when I clicked ...
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- Spotify Star
- 581 Views
- 5 replies
- 0 likes
- 581 Views
- 5 replies
- 0 likes
Premium wont work
Just changed phones and re downloded spotify, it is now saying i am no longer premium although on my account it says i am?
- Just changed phones and re downloded spotify, it is now saying i am no longer premium although on my account it says i am?
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- Spotify Star
- 327 Views
- 1 replies
- 0 likes
- 327 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify Premium isnt working on my phone!
I bought the student premium version and I got the confirmation email and it works on my laptop, but when I'm trying on my phone it prompts to buy premium again. I double checked to make sure I was using the same account info and I actually just boug...
- I bought the student premium version and I got the confirmation email and it works on my laptop, but when I'm trying on my phone it prompts to buy premium again. I double checked to make sure I was u...
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- Casual Listener
- 446 Views
- 5 replies
- 0 likes
- 446 Views
- 5 replies
- 0 likes
charged 3 times
I was charged 3 times a different occasion 1 on 17 june (not the normal date) on my phone bills and the other one twice the 7 july one on my credit and the other on my phone bills i need help i think i'm victim of fraud because it's sixth month that ...
- I was charged 3 times a different occasion 1 on 17 june (not the normal date) on my phone bills and the other one twice the 7 july one on my credit and the other on my phone bills i need help i think...
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- Spotify Star
- 540 Views
- 1 replies
- 0 likes
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AccountOther
- 540 Views
- 1 replies
- 0 likes
I wanted to pay for my monthly spotify but was charged for a whole year of subscription
I was charged for 12 months of spotify premium when Inonly asked doe 1 month. How can I reverse this and get my money back?
- I was charged for 12 months of spotify premium when Inonly asked doe 1 month. How can I reverse this and get my money back?
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- Spotify Star
- 231 Views
- 1 replies
- 0 likes
- 231 Views
- 1 replies
- 0 likes
Premium not working
Had premium a long time, cancelled it for a month two months ago, then paid last month via my phone bill, then subscribed again today like usual, same account, card, details etc. Tried everything on help page, refusing to work. Help please? Getting f...
- Had premium a long time, cancelled it for a month two months ago, then paid last month via my phone bill, then subscribed again today like usual, same account, card, details etc. Tried everything on ...
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- Community Legend
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Superuser Contribution PREMIUN
HOLA!Hace un mes que pague la promocion de 3 meses por $99.99 y me llego un correo diciendo que tengo que en 7 dias se cancela mi cuenta premiun .Entonces.... mi promocion no se hace valida o como.....
- HOLA! Hace un mes que pague la promocion de 3 meses por $99.99 y me llego un correo diciendo que tengo que en 7 dias se cancela mi cuenta premiun . Entonces.... mi promocion no se hace valida o com...
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- Moderator
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
Superuser Contribution Premium
Tenemos una cuenta premium y no le llega el mail de invitacion a mi familia cuando se los envio. Como puedo solucionarlo? Gracias
- Tenemos una cuenta premium y no le llega el mail de invitacion a mi familia cuando se los envio. Como puedo solucionarlo? Gracias
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- Moderator
- 217 Views
- 1 replies
- 0 likes
- 217 Views
- 1 replies
- 0 likes
Solved!! Music available offline but I can't go back to the previous song or take shuffle off
I started Spotify premium about a 2 weeks ago and I had all of the premium features until today. I can go offline but I can't repeat songs, go back, or take it off shuffle. It tells me I need Spotify premium.
- I started Spotify premium about a 2 weeks ago and I had all of the premium features until today. I can go offline but I can't repeat songs, go back, or take it off shuffle. It tells me I need Spotify...
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- Community Legend
- 388 Views
- 1 replies
- 0 likes
- 388 Views
- 1 replies
- 0 likes
Paying for free
I have been charged for spotify 9.99 but it says I am on the free subscription I want to cancel my account and get a refund
- I have been charged for spotify 9.99 but it says I am on the free subscription I want to cancel my account and get a refund
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- Community Legend
- 165 Views
- 1 replies
- 1 likes
- 165 Views
- 1 replies
- 1 likes
Not all premium features are workimg
I have bought premium and the money has been taken out. Although the songs are downloaded I still cannot skip more than 5 songs and after them it still comes up with a message saying it is a premium feature. Once I have clicked on it it, it then show...
- I have bought premium and the money has been taken out. Although the songs are downloaded I still cannot skip more than 5 songs and after them it still comes up with a message saying it is a premium ...
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- Community Legend
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Pague mi cuenta premiun y no puedo utilizarla
Nesesito ayuda , yo tenía activada mi cuenta premiun ,de repente me aparece mi cuenta como gratis pero me están llegando recibos de que me están cobrando , solo quiero saber si se puede poner en premiun de nuevo o ya saber cómo cancelar ....
- Nesesito ayuda , yo tenía activada mi cuenta premiun ,de repente me aparece mi cuenta como gratis pero me están llegando recibos de que me están cobrando , solo quiero saber si se puede poner en prem...
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- Spotify Star
- 386 Views
- 7 replies
- 0 likes
- 386 Views
- 7 replies
- 0 likes