Solved!! Listen to different playlists at the same time with Premium Duo
Moderator
119063 Views
36 replies
0 likes
- 119063 Views
- 36 replies
- 0 likes
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Ask here for help with Premium, payments and trials.
Solved!! How do I buy more listening hours for audiobooks
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
150007 Views
69 replies
10 likes
Premium for Family
- 150007 Views
- 69 replies
- 10 likes
Solved!! Basic Individual plan vs any premium plan
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
95722 Views
89 replies
4 likes
- 95722 Views
- 89 replies
- 4 likes
Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
294815 Views
162 replies
13 likes
- 294815 Views
- 162 replies
- 13 likes
Superuser Contribution Premium
I signed up for a 30 day free trial for spotify premium, and I just got a notification from my bank saying you guys already charged me. Help?
I signed up for a 30 day free trial for spotify premium, and I just got a notification from my bank saying you guys already charged me. Help?
Roadie
234 Views
1 replies
0 likes
- 234 Views
- 1 replies
- 0 likes
Superuser Contribution Premium not working on android
I have reset my phone, logged out twice, and made sure that my payment had gone through. This is getting frustrating.
I have reset my phone, logged out twice, and made sure that my payment had gone through. This is getting frustrating.
Roadie
249 Views
1 replies
0 likes
- 249 Views
- 1 replies
- 0 likes
Superuser Contribution Renewed premium subscription through App Store, not recognized in app.
Hi, I just renewed my premium subscription for Spotify through the App Store. Every time I go to Spotify it tells me to renew the subscription, which I've already done. I uninstalled the app and reinstalled it, but I still only have "free." Pleas hel...
Hi, I just renewed my premium subscription for Spotify through the App Store. Every time I go to Spotify it tells me to renew the subscription, which I've already done. I uninstalled the app and rein...
Roadie
273 Views
1 replies
0 likes
- 273 Views
- 1 replies
- 0 likes
Student Subscription
I was charged the regular premium amount even though I have been paying the student subscription, so I realized it had expired. I re-subscribed as a student and was wondering if I will be credited the premium amount and only pay the student amount? H...
I was charged the regular premium amount even though I have been paying the student subscription, so I realized it had expired. I re-subscribed as a student and was wondering if I will be credited th...
192 Views
0 replies
0 likes
- 192 Views
- 0 replies
- 0 likes
Superuser Contribution Pago premium
Buen día, he realizado mi pago alrededor de 3 veces, y aún me aparece el mensaje en la app de que debo hacer mi pago ASAP. Necesito soporte para que me ayuden a revisar mi cuenta, por favor. Muchas gracias
Buen día, he realizado mi pago alrededor de 3 veces, y aún me aparece el mensaje en la app de que debo hacer mi pago ASAP. Necesito soporte para que me ayuden a revisar mi cuenta, por favor. Muchas g...
Casual Listener
496 Views
4 replies
0 likes
- 496 Views
- 4 replies
- 0 likes
Superuser Contribution Pay by cash
Hi I just want to ask what will put in senders name if chose pay by cash? Is it my whole name or just my username? Thank you
Hi I just want to ask what will put in senders name if chose pay by cash? Is it my whole name or just my username? Thank you
Casual Listener
405 Views
2 replies
0 likes
- 405 Views
- 2 replies
- 0 likes
Superuser Contribution Not letting me get a free trial
When I try to get a free trial it says got it or dismiss but then when I click on got it, it goes away and doesn't give me my free trial PLEASE HELP MEE!!
When I try to get a free trial it says got it or dismiss but then when I click on got it, it goes away and doesn't give me my free trial PLEASE HELP MEE!!
Roadie
467 Views
1 replies
1 likes
- 467 Views
- 1 replies
- 1 likes
Superuser Contribution premium ending
When I signed up to have Spotify Premium I had 1 month free, and I choose to have an email sent to my email address when this month was about to stop bc I just wanted the free month you know. But Spotify never sent this email and they took 10€ from m...
When I signed up to have Spotify Premium I had 1 month free, and I choose to have an email sent to my email address when this month was about to stop bc I just wanted the free month you know. But Spo...
Roadie
270 Views
1 replies
0 likes
- 270 Views
- 1 replies
- 0 likes
Superuser Contribution Premium not working
I have Spotify premium but it keeps popping up and saying "you discovered a premium feature!" I'm not sure why this is happening as my account says premium too.
I have Spotify premium but it keeps popping up and saying "you discovered a premium feature!" I'm not sure why this is happening as my account says premium too.
Roadie
271 Views
1 replies
0 likes
- 271 Views
- 1 replies
- 0 likes
Superuser Contribution Leaving Sprint-how do I keep Spotify Premium?
My Spotify premium is tethered and billed through my Sprint account. What do I do to keep my account since I'm ending my service through Sprint?Prior to Sprint, I had Premium and paid Spotify directly.I just don't know what to do about it since it's ...
My Spotify premium is tethered and billed through my Sprint account. What do I do to keep my account since I'm ending my service through Sprint? Prior to Sprint, I had Premium and paid Spotify direc...
Roadie
742 Views
1 replies
0 likes
- 742 Views
- 1 replies
- 0 likes
Superuser Contribution updating payment info
Cant change my payment info all that comes up is that buffering circle. does anyone now how to fix this problem?
Cant change my payment info all that comes up is that buffering circle. does anyone now how to fix this problem?
Roadie
268 Views
1 replies
0 likes
- 268 Views
- 1 replies
- 0 likes
Superuser Contribution Expired credit card
Hi,the credit card connected with my Spotify account has expired, and the montly charge is not going through. I won't be able to update my payment details until the end of August. How much of an issue is this? Does this correspond to downgrading the ...
Hi, the credit card connected with my Spotify account has expired, and the montly charge is not going through. I won't be able to update my payment details until the end of August. How much of an is...
Roadie
308 Views
1 replies
0 likes
- 308 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify censors music - I'm leaving for good.
"Hate music", "racist music", "misogyny in music" etc. I don't care! We have free speech, the right to freedom of expression, so if you don't like that type of music, don't listen to it! When you start to censor music just because some political corr...
"Hate music", "racist music", "misogyny in music" etc. I don't care! We have free speech, the right to freedom of expression, so if you don't like that type of music, don't listen to it! Wh...
Roadie
308 Views
1 replies
5 likes
- 308 Views
- 1 replies
- 5 likes
Superuser Contribution I paid twice premium account but still i dont have premium WHY?
I want to have student premium but i dont know why i cant selected "show us you are a student " butons. So i cant have premium but i paid twice 6.99 tl please give me back my many or premium.
I want to have student premium but i dont know why i cant selected "show us you are a student " butons. So i cant have premium but i paid twice 6.99 tl please give me back my many or premium.
Roadie
253 Views
1 replies
0 likes
- 253 Views
- 1 replies
- 0 likes
Superuser Contribution Did not get free trial
So I applied for the student premium account. My college was verified and I still was charged the 4.99. The only reason why I am bringing this up is because is that I never tried premium but I am still being charged for it on the first month, which t...
So I applied for the student premium account. My college was verified and I still was charged the 4.99. The only reason why I am bringing this up is because is that I never tried premium but I am sti...
Roadie
263 Views
1 replies
0 likes
- 263 Views
- 1 replies
- 0 likes
Superuser Contribution Still being charged for account I cannot log into
I am still being charged $9.99 and I'm not able to log into my account! 2 weeks ago it kicked me out, I try to log in and it says wrong password. I try to enter in my email to change my password, but it says email not associated with account; then I ...
I am still being charged $9.99 and I'm not able to log into my account! 2 weeks ago it kicked me out, I try to log in and it says wrong password. I try to enter in my email to change my password, but...
Roadie
268 Views
1 replies
0 likes
- 268 Views
- 1 replies
- 0 likes
Mes de prueba cobrado
Ayer inicié mi prueba de 30 días premium y pagué con una tarjeta débito, supuse que el valor que aparecía al pagar no sería descontado de mi cuenta pues los 30 días son GRATIS. A quien debo dirigirme para solucionar esto?
Ayer inicié mi prueba de 30 días premium y pagué con una tarjeta débito, supuse que el valor que aparecía al pagar no sería descontado de mi cuenta pues los 30 días son GRATIS. A quien debo dirigirme...
Casual Listener
682 Views
3 replies
0 likes
- 682 Views
- 3 replies
- 0 likes
Superuser Contribution Billing Issue
Dear Spotify,I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i have filed a dispute with my bank.
Dear Spotify, I have been getting billed on multiple accounts when i only use one. I want a refund for the money used on the accounts i never used and i want them deleted please. Contact me asap, i ...
Roadie
679 Views
1 replies
0 likes
Mac
Mobile
- 679 Views
- 1 replies
- 0 likes
Solved!! Add more skips
My daughter gets the message 'to add more skips, get premium' when skipping through individual songs and after skipping through ten songs. We have family premium. She has checked her account status, which confirms she has premium. There are one or tw...
My daughter gets the message 'to add more skips, get premium' when skipping through individual songs and after skipping through ten songs. We have family premium. She has checked her account status, ...
Community Legend
917 Views
3 replies
0 likes
- 917 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Purshased family (paid), but charged with student price too
i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.
i've purshased a family plan and have pay with mi Credit Card. im checking my payments and i've been charged 2 times for different plans, i've searching and i've charged for student plan too.
Casual Listener
1037 Views
3 replies
0 likes
- 1037 Views
- 3 replies
- 0 likes