I’m paying for premium but in my app it states normal free with ads??

[rgxeaza1pb39aumv88x2]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Elena]

Hey @rgxeaza1pb39aumv88x2,

Welcome to the Community and thanks for bringing this up with us.

When you update your account you first need to log out and in again in order for it to sync up.

If you still don't see your Premium features, it's possible that you have 2 accounts with us and that's why you see the free service on one of your accounts despite having updated the other.

Take a look at this page under to see what you can do to locate your second account if you have one.

Keep us posted on how it goes and let us know if you have any further questions.