I paid for a full year in January 2018, I was charged and it started to work well. Now it does not.

[CesarChrisostom]

I paid for an entire year in January 2018, I've checked and my credit card authorized the bill. It worked well for a couple of days and now it does not work anymore.

18 de Janeiro de 2018
ID do pedido: 813852504625071

I received a message that my premium count is paused.

[vinjski]

Hello,

Sorry to hear you're having problem with your Premium. In your case, we'd highly recommend to contact Spotify support by heading over here https://www.spotify.com/about-us/contact/

They'll be able to sort this out in no time 🙂

Hope this helps! Have a great day.