I pay for premium but its showing as free?

[Karlee181]

My Question or Issue

 I have had a premium account for a while now and my app uninstalled itself. Now that i have re installed it is showing as a free account with no access even though im paying for it ... help!

[Billy-J]

Hey @Karlee181, welcome to the community. 

Hope you’re doing great!

Could you try a quick log out/in to see if that helps? If that doesn’t help, could you make sure your Premium account is active by visiting your account page?

If you’re still having trouble, I’d recommend checking out this support article for more info and the next steps to take. 

Keep me posted 🙂