I pay for premium but my account is back to free

[p-w1a81bv_aag]

Plan

Premium

Country

 Sweden

Device

Honor (android)

Operating System

(Android Oreo, Windows 10)

My Question or Issue

Last week my Spotify app failed on my phone. I waited 2 days and had to re-install it. After this my account is showing free instead of premium......

I have check to see if there are multibple accounts attached to my email but it is not.

I have attached my bank statement where it shows I pay.

Can you help me see what account I pay for?

I miss my music....... 

[SergioDavid]

Hey @p-w1a81bv_aag, welcome to the Community!

Sorry to hear about the issues you're having with your subscription. In this case, we suggest you follow all of the steps listed in this article.

Hope that helps 🙂

[p-w1a81bv_aag]

It did NOT. Can you see what account I'm paying for? All I have is bank statement....

<Mod edit: Screenshot had personal info>

[Alfredo]

Hey @p-w1a81bv_aag!

I suggest checking if you have multiple Spotify accounts. To do so, try the suggestions on this page.

You might be logging in to a Free account, instead of the Premium one.

All the best.