I payed for offer 3 months for 99 cents but got nothing

[DirkSchiele]

Plan

Free/Premium

Country

Netherlands

Device

Samsung Galaxy s7 neo

Operating 

Android

My Question or Issue

payed on this account *snip* and with verification it verified my Facebook. Spotify accepted my payment but on none of the 2 accounts is premium activated. Now I have trouble contacting Spotify for help or refund and the troubleshooting or help centre doesn't help. What can i do?

[Billy-J]

Hey @DirkSchiele, help's here!

Could you try following these steps?
Let me know how this goes 🙂 

[DirkSchiele]

Hello Billie 

Really thanks for message back. I tried all the steps but it says on both accounts : "gratis account 

Stap nu over op premium"

Thats: free account switch now to premium.

The only evidence of my premium is the payment that is accepted in mail and on my bank. For the rest it keeps saying I'm a free user on both accounts and keeps redirecting me to the troubleshooter.

[Billy-J]

Hey @DirkSchiele.

Ah, ok. Could you also send me a screenshot of your Receipts page? Please make sure to hide sensitive info when posting to the community.

Thanks!

[Baxbianca]

Dear  

I have the same problem .. Tried everything but no premium account ..

Can Spotify help ?? 

Grt bianca 

[Lukosss]

Got the same problem at this moment...

[Het_Yannick]

Hi Billy,

I have the same exact issue and nothing works for me too. Here's a screenshot of my Receipts page.

[Billy-J]

Hey folks!

Can you let me know if you've verified as students while taking the offer?

Keep me posted 🙂

[Het_Yannick]

Hey Billy, I never verified as a student. Also, this is a brand new account so the only thing I did was verifying my email and I bought 3 months premium for €0,99. 

[DirkSchiele]

Hello Billie.

My screenshot is already in the original post. But here is the original payment page.

[Billy-J · Accepted solution]

Hey folks!

Thanks for confirming. 

I'd recommend checking out Spotify's refund policy. You'll find more assistance from there, and will be able to get in touch with the right teams.

I hope this helps 🙂

[sofievans]

Hi, 

Ik heb precies hetzelfde probleem! Heb je het al opgelost? 

I have the exact same problem! Did you already solve it? 

[DirkSchiele]

Hoi Sofievans,

https://support.spotify.com/account_payment_help/payment_help/refund-policy/ 

Hier kreeg ik iemand in live chat te spreken en binnen 5 minuten waren al mn vragen beantwoord.