I was billed but it said I'm still in the free account

[soggybreaaad]

So I applied for the premium account and filled all the necessary data. I chose to pay using the Phone Credit type (Pulsa - Indonesia). My phone credit was billed, but it said on the app that I'm still in the free account. I can't see any payment history in my account too.

Help!

I chose and was billed for the 3 month subscription. I tried to relog my account and it still doesnt work until now.

[RobiP]

The best option for you is to contact Spotify support directly here.

Spotify support should answer you within 24-48 hours.

1. Go to Spotify Support page here.

2. Choose Subscription.

3. Choose Paid for Premium but I am still on free.

Some tips before contacting Spotify:

1. Try to log out and back.

2. Check the status of your subscription.

3. Check the status of your payment.

I hope this helps!