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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6205 Views
  • 23 replies
  • 2 likes
  • 6205 Views
  • 23 replies
  • 2 likes

Premium for students

When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start using Premium before I had them. Spotify claims till...

  • Newbie
  • When I just wrote my credit card dates I had to be verified as a student in Italy. Because I dind't have my documents here, I couldn't send the documents Spotify requires, so I decided not to start u...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Entered Wrong Email Address for Gift

I gifted a friend 3 months of spotify, however, I emailed it to wrong the address. How can I get a refund and/or get it sent to the right address?

  • Newbie
  • I gifted a friend 3 months of spotify, however, I emailed it to wrong the address.  How can I get a refund and/or get it sent to the right address?
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium for family in Israel

Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?

  • Casual Listener
  • Hi, I'm using Spotify in Israel and I want to have a premium account with my family, but family premium is not available in here... When will it be available?
  • Maxim
  • Spotify Star
  • 3529 Views
  • 3 replies
  • 4 likes
  • 3529 Views
  • 3 replies
  • 4 likes

Solved!! Payment from upgrading Premium to Family plan

Hi, I am a premium onwer and just get charged for the next month subscription. I would like to change from premium to family plan (I will be the owner of this family account as I will be paying for it). So I wonder how does spotify charge/refund me g...

  • Casual Listener
  • Hi, I am a premium onwer and just get charged for the next month subscription. I would like to change from premium to family plan (I will be the owner of this family account as I will be paying for i...
  • Max8688
  • Casual Listener
  • 793 Views
  • 2 replies
  • 0 likes
  • Premium
  • 793 Views
  • 2 replies
  • 0 likes

Important Problem

They charged me Spotify for students when I did not request to have anything premium.I want to know how to solve this problem because I can not cancel any subscription, I do not have the service and I do not want it and they will charge me 5 euros ev...

  • Newbie
  • They charged me Spotify for students when I did not request to have anything premium. I want to know how to solve this problem because I can not cancel any subscription, I do not have the service an...
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Paid for the monthly subscription but I plan to switch to a Family Plan

If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?

  • Casual Listener
  • If I've already paid for my monthly subscription & I have more than 20 days left, but I can now join a Family Package, will I get reimbursed for my payment for that month?
  • Maxim
  • Spotify Star
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Being hacked

I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to say I had paid my premium bill as I pay through my ...

  • Newbie
  • I was hacked by another person who changed my email, this has now been rectified however, I still cannot log in and my Spotify is saying subscription cancelled but I had a message from 25th March to ...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Payed accidentally

I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?

  • Newbie
  • I forgot to turn off the sub and it just took 10 euros off my saldo an hour ago. Can i get my money back and cancel the sub?
  • Maxim
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! Upgrade to premium for a month without losing old subscription that is no longer available?

Hi Spotify,I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for a month but only if I'm able to downgrade back down t...

  • Newbie
  • Hi Spotify, I'm on the old £5 a month rate that was only available for subscribers for the first few months when you started (I've been there from the beginning!) I'd like to upgrade to premium for ...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Charged for something, 49 SEK. Bought a redeemable giftcard.

Since you dont have a support i can call ill just make this post. I would like a refund of the subscription i did not buy. You charged my creditcard for no apparent reason. Spotify 49 SEK. I dont know what it is.

  • Newbie
  • Since you dont have a support i can call ill just make this post.   I would like a refund of the subscription i did not buy. You charged my creditcard for no apparent reason. Spotify <remov...
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

cancel premium subscription

Need to cancel subscription as my employment situation has suddenly gone down the pan and I need to cut all my outgoings to necessary things only

  • Newbie
  • Need to cancel subscription as my employment situation has suddenly gone down the pan and I need to cut all my outgoings to necessary things only
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

My Discovery Weekly suddenly seems like someone else's music

Discover Weekly has been one of my favorite things about Spotify, but somehow in the last few weeks it's been populated with music that is of no interest to me. It seems like somehow it's being generated based on either someone else's play history, o...

  • Newbie
  • Discover Weekly has been one of my favorite things about Spotify, but somehow in the last few weeks it's been populated with music that is of no interest to me. It seems like somehow it's being gener...
  • Hubo
  • Community Legend
  • 147 Views
  • 1 replies
  • 1 likes
  • 147 Views
  • 1 replies
  • 1 likes

Gift cards

I bought a gift card for a friend. I put her email address and the date (24/03/2018) I received the confirmation of the purchase but she did not get the email. What should I do?

  • Casual Listener
  • I bought a gift card for a friend. I put her email address and the date (24/03/2018) I received the confirmation of the purchase but she did not get the email. What should I do?
  • Robert_W
  • Community Legend
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Solved!! Payment method Student

Hello, I have a regular spotify account and wanted to change to a student account but for a student account i need a creditcard. But the problem is i dont own one. Is there a way to pay with IDEAL to get the student account? regards,kevin

  • Casual Listener
  • Hello,   I have a regular spotify account and wanted to change to a student account but for a student account i need a creditcard. But the problem is i dont own one. Is there a way to pay with...
  • Riaz010
  • Newbie
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Spotify won’t recognize my payment

I just payed for Spotify Premium today (3/27/18) through my mobile provider and I got my receipt and everything but on it’s still free on the app. I’ve reinstalled Spotify, relogged in, all the suggested fixes and nothing works. First problem I’ve ev...

  • Visitor
  • I just payed for Spotify Premium today (3/27/18) through my mobile provider and I got my receipt and everything but on it’s still free on the app. I’ve reinstalled Spotify, relogged in, all the sugge...
  • user-removed
  • Not applicable
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Solved!! I cannot pay for a premium subscription invalid zip code

I live in romania and I'm trying to pay for a premium account but it's not accepting my zipcode. What can I do?

  • Casual Listener
  • I live in romania and I'm trying to pay for a premium account but it's not accepting my zipcode. What can I do?
  • kill3ru
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • 480 Views
  • 2 replies
  • 0 likes

Premium Account now playing ads

My premium account has just started to play ads for vendors (OKC is the one I now hear the most) and other podcasts. I logged out of my account and logged back in, but the ads are still playing. Any help is appreciated, as I paid for an annual premiu...

  • Newbie
  • My premium account has just started to play ads for vendors (OKC is the one I now hear the most) and other podcasts.  I logged out of my account and logged back in, but the ads are still playing...
  • Luke
  • Spotify Star
  • 1843 Views
  • 1 replies
  • 0 likes
  • 1843 Views
  • 1 replies
  • 0 likes

Problema con pago Premium y dirección de correo electrónico.

Simplemente, el pago ha sido completado y fue realizado con Paypal, en teoría la cuenta se llama ''Rey'' y he de suponer que tiene el Premium, pero no logro iniciar sesión con el correo que usaba, total, que he puesto todos los correos que tengo para...

  • Casual Listener
  • Simplemente, el pago ha sido completado y fue realizado con Paypal, en teoría la cuenta se llama ''Rey'' y he de suponer que tiene el Premium, pero no logro iniciar sesión con el correo que usaba, to...
  • reylewis
  • Casual Listener
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't add relative to Family account

After many instances, I give up. I can't add mi wife into our family account. I send the invitation, she follow the link, but there's always the message "No fue posible sumarte a este Plan Familiar". I tried with other browser, cleaning cache, sendin...

Captura de pantalla 2018-02-22 a la(s) 22.23.18.png
  • Regular
  • After many instances, I give up. I can't add mi wife into our family account. I send the invitation, she follow the link, but there's always the message "No fue posible sumarte a este Plan Familiar"....
  • lahvxx
  • Newbie
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Solved!! Student discount

When I first created my Spotify account i got the student account and i was only charged £4.99 but now without warning I'm being charged full price for premium and I am really not sure how to go about changing my account to student again. Everytime I...

  • Newbie
  • When I first created my Spotify account i got the student account and i was only charged £4.99 but now without warning I'm being charged full price for premium and I am really not sure how to go abou...
  • user-removed
  • Not applicable
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes