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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19571 Views
  • 27 replies
  • 4 likes
  • 19571 Views
  • 27 replies
  • 4 likes

Superuser Contribution Family plan subscription

I tried to join my brother's family premium plan but after I keyed in my home address, I received an email saying the address i keyed in was wrong and they banned me from joining and trying again even though the address i keyed in is correct. Please ...

  • Newbie
  • I tried to join my brother's family premium plan but after I keyed in my home address, I received an email saying the address i keyed in was wrong and they banned me from joining and trying again eve...
  • SergioDavid
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can;t pay with Phone credit

I got premium in the past by paying with my phone credit, but now there is no option for that. Why?

  • Newbie
  • I got premium in the past by paying with my phone credit, but now there is no option for that. Why? 
  • SergioDavid
  • Roadie
  • 886 Views
  • 1 replies
  • 0 likes
  • 886 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to join

I was removed from a family plan for no apparent reason.. i typed in the same exact address with the host but it says unable to join. Im mot sure why and why am i even kicked from the plan

  • Newbie
  • I was removed from a family plan for no apparent reason.. i typed in the same exact address with the host but it says unable to join. Im mot sure why and why am i even kicked from the plan
  • SergioDavid
  • Roadie
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suscripción

¡Hola! He tenido un problema al comprar mi suscripción de spotify desde mi teléfono. Hize click en el anuncio de la oferta de 3 meses por 0,99 y se abrió mi navegador para efectual el pago. El problema es que se ha canjeado esa suscripción para una c...

  • Newbie
  • ¡Hola! He tenido un problema al comprar mi suscripción de spotify desde mi teléfono. Hize click en el anuncio de la oferta de 3 meses por 0,99 y se abrió mi navegador para efectual el pago.   ...
  • SergioDavid
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted subscription payment

I have been charged $15.89 three times, that says But I do not have any bank account associated with this spotify account. I have no idea where my bank card is linked. Since I can't find the user account that is linked to this bank account, I can't ...

  • Newbie
  •  I have been charged $15.89 three times, that says <snip-moderator edit> But I do not have any bank account associated with this spotify account. I have no idea where my bank card is lin...
  • SergioDavid
  • Roadie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

Hey guys,I've already paid for the student discount, and nothing happened. Actually i don't even know where i can upload my documents that certificate my enrollment. could someone help me please??thankssss

  • Newbie
  • Hey guys, I've already paid for the student discount, and nothing happened. Actually i don't even know where i can upload my documents that certificate my enrollment.  could someone help me pl...
  • SergioDavid
  • Roadie
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution duplicate payment

Help me please. I made the purchase of the STUDENT spotify, I did the first time however I was not with documents at hand. So he asked me to put my card and charged again 8.50, but I could not get my file, it was not catching. Then I had to put my ca...

  • Newbie
  • Help me please. I made the purchase of the STUDENT spotify, I did the first time however I was not with documents at hand. So he asked me to put my card and charged again 8.50, but I could not get my...
  • Jack
  • Roadie
  • 317 Views
  • 3 replies
  • 0 likes
  • 317 Views
  • 3 replies
  • 0 likes

Superuser Contribution My daily mix missing

Hello,I'm using Spotify premuim for 2 months and I never had 'my daily mix'.I'm listening almost everyday and saving songs to my library on a basic use. Anyone had this before? (the problem is both Android and computer) Thanks a lot!

  • Casual Listener
  • Hello, I'm using Spotify premuim for 2 months and I never had 'my daily mix'. I'm listening almost everyday and saving songs to my library on a basic use.   Anyone had this before? (the prob...
  • Jack
  • Roadie
  • 437 Views
  • 3 replies
  • 0 likes
  • 437 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium

I bought Spotify Premium for my First time now i waited Like 15 Minuten but i still couldnt hear music offline Someone can tell me why

  • Newbie
  • I bought Spotify Premium for my First time now i waited Like 15 Minuten but i still couldnt hear music offline Someone can tell me why
  • Jack
  • Roadie
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

Solved!! Can't change my country

Hi! I have been using Spotify for years. I live in Finland, and I had a friend who wanted to use Spotify too, so he started paying for Premium on my account and we shared the account. However, we stopped and he cancelled the subscription. Obviously b...

  • Casual Listener
  • Hi!   I have been using Spotify for years. I live in Finland, and I had a friend who wanted to use Spotify too, so he started paying for Premium on my account and we shared the account. &nbsp...
  • Luke
  • Spotify Star
  • 420 Views
  • 3 replies
  • 0 likes
  • 420 Views
  • 3 replies
  • 0 likes

German credit card in the USA

I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for more than a year. I have my normal( non-premium) Spoti...

  • Newbie
  • I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for mor...
  • -z90x_6xosdr
  • Casual Listener
  • 679 Views
  • 4 replies
  • 0 likes
  • Help
  • 679 Views
  • 4 replies
  • 0 likes

Solved!! [All Platforms][Subscription] Spotify promos

Hi. I just wanted to know why users who have already tried Spotify Premium, cannot avail other promos like php9.00 for 3 months? I mean, we have been loyal to the app and don't we deserve some other better promos other than the students and family pr...

  • Newbie
  • Hi. I just wanted to know why users who have already tried Spotify Premium, cannot avail other promos like php9.00 for 3 months? I mean, we have been loyal to the app and don't we deserve some other ...
  • Maxim
  • Spotify Star
  • 753 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 753 Views
  • 1 replies
  • 0 likes

Want to change premium plan

Hi. I am already a premium user but i want to change my plan. How?

  • Newbie
  • Hi. I am already a premium user but i want to change my plan. How?
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Nao consigo cancelar pq nao sei o email.esqueci

Não lembro o email da conta.Preciso cancelar e não consigo.Existe algum telefone q possa falar?

  • Newbie
  • Não lembro o email da conta.Preciso cancelar e não consigo.Existe algum telefone q possa falar? 
  • Bittencourt
  • Spotify Star
  • 832 Views
  • 1 replies
  • 0 likes
  • 832 Views
  • 1 replies
  • 0 likes

No acepta mis tarjetas

Tengo Premium hace tiempo. Mi banco cambió de dueños y ahora ya no tengo Mastercard sino AmEx (mi cuenta es de Argentina y las tarjetas tambien de Argentina) y al intentar ingresar tarjeta el sistema dice que no corresponde al país de mi cuenta (??)....

  • Casual Listener
  • Tengo Premium hace tiempo. Mi banco cambió de dueños y ahora ya no tengo Mastercard sino AmEx (mi cuenta es de Argentina y las tarjetas tambien de Argentina) y al intentar ingresar tarjeta el sistema...
  • Chaostar
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Payment

Is not letting me to pay premium suscription. 

  • Visitor
  • Is not letting me to pay premium suscription. 
  • Luke
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Premium subscription is not working in my mobile

My app has been updated and when I have log in again, my premium subscription doesn't work and I can't download music in my mobile.....

  • Casual Listener
  • My app has been updated and when I have log in again, my premium subscription doesn't work and I can't download music in my mobile.....
  • Luke
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Installed spotify on new phone but wont show premium although i am already subscribed

Hi, I have got a new phone, when I log in it doesn't pick up my premium, it's asking me to subscribe when I already have and have been for about a year! Any ideas? Thanks.

  • Newbie
  • Hi,   I have got a new phone, when I log in it doesn't pick up my premium, it's asking me to subscribe when I already have and have been for about a year!    Any ideas?   Th...
  • JackBeau
  • Composer
  • 222 Views
  • 1 replies
  • 1 likes
  • 222 Views
  • 1 replies
  • 1 likes