I was charged the money and I have no premium

[jxrgogogo]

I was charged the money and I have no premium

today I am about to buy spotify family premium when I buy it says that there is an error in the card however I was charged the money I want to know if there is a possibility that I get my money back or activate my family premium account.

[Jose_M]

Hello @jxrgogogo!

Thanks for reaching out. Just to be sure, can you check if the charge you received was marked as "Pending"? I'd also recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!