Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31jirdgxiicefhn7j46e
Visitor
74554 Views
49 replies
3 likes

74554 Views
49 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
9645 Views
23 replies
2 likes

9645 Views
23 replies
2 likes

Solved!!Superuser Contribution Payment method fails. Changing country

Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructions to change it, but when I try to do so to my aussie credit...

ezescigo
Casual Listener
Hi everyone My account's country is Argentina and I am currently living in Australia for a year or so. Since I canceled my credit card in Argentina, the payment failed. I read the instructio...
2018-02-18 2:30:53 AM
2021-12-21 11:16:54 AM
Elena
Moderator
1131 Views
5 replies
0 likes

1131 Views
5 replies
0 likes

Solved!!Superuser Contribution Need some info about Duo

Hi,I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhere else.We both live in the same house but, due to jo...

DarkMiryam
Songwriter
Hi, I have a Premium account and I would love to upgrade to Duo in order to share it with my boyfriend. But I have some questions before proceeding and I couldn't find the missing information anywhe...
2021-12-10 5:47:20 PM
2021-12-19 12:42:22 PM
Ver
Spotify Legend
1328 Views
3 replies
0 likes
Duo

1328 Views
3 replies
0 likes

Lost my premium

PlanFree/PremiumCountryFinlandDevice(iPhone Operating SystemIOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i would like refund or new free premium, i paid 10€ for nothing and i want my money or my...

DasSchwarzeSargeist
Newbie
Plan Free/Premium Country Finland Device (iPhone 😎 Operating System IOS 10 My Question or Issue My issue is that i paid for my premium three days ago and now i lost it, i w...
2021-12-16 6:24:52 PM
2021-12-17 6:32:15 PM
Hubo
Community Legend
382 Views
1 replies
0 likes
Discussion

382 Views
1 replies
0 likes

Subscription plan chnaged from family to premium plan?

Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan the last few years) can this be reverted? So that ...

EdM0411
Newbie
Hi all, I've changed my payment details (added a new card) and today I was asked to review the card details, and I made a payment, and now I'm on Premium plan instead of Family plan (I'm on that plan...
2021-12-10 12:14:35 PM
2021-12-17 8:19:57 AM
OneByBoo
Roadie
215 Views
1 replies
0 likes

215 Views
1 replies
0 likes

Payment issue

Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks

w6wwhavyhynkump95a0
Newbie
Hello, I have paid by phone pay QR code then it's not showing in my account and no subscription in my account. Thanks
2021-12-16 3:49:34 PM
2021-12-17 8:07:04 AM
OneByBoo
Roadie
339 Views
1 replies
0 likes

339 Views
1 replies
0 likes

Superuser Contribution How to start a group session in premium duo to listen together with our partner?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

4rbq8jgblxaacldieyvx
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2021-12-15 6:14:25 PM
2021-12-16 11:25:14 AM
Elena
Moderator
10427 Views
1 replies
0 likes

10427 Views
1 replies
0 likes

Superuser Contribution Unknown payment

I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue This is the message I got form my bank: Acabas de realizar una compra el 14/12/2021 a las 21:10 con tu tarjeta de ...

Aura4
Newbie
I was charged for a plan that I didn’t buy. Plan Free Country Colombia Device (iPhone XR Operating System (iOS 10, My Question or Issue Thi...
2021-12-15 4:26:26 PM
2021-12-16 10:50:20 AM
Alex
Spotify Legend
309 Views
1 replies
0 likes

309 Views
1 replies
0 likes

Superuser Contribution Hulu not activating for spotify student

I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to purchase even though I'm supposedly connected.

vargaskv
Newbie
I have the premium student plan which comes with showtime and hulu. Showtime activated just fine. Hulu shows my account is connected but it is not letting me access the site. It just offers plans to ...
2021-09-27 5:42:56 AM
2021-12-15 10:57:18 PM
CarlosE
Moderator
768 Views
9 replies
0 likes

768 Views
9 replies
0 likes

Superuser Contribution Wife Suddenly Deleted from Duo

PlanPremium DuoCountryUnited States My Question or IssueMy wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed my payment went through last week for this month, but she reports t...

Graceclaw
Newbie
Plan Premium Duo Country United States My Question or Issue My wife and I have been subscribed to the duo account for over a year now, and I have it set to automatically pay. I confirmed...
2021-12-15 3:41:20 AM
2021-12-15 4:38:32 PM
CarlosE
Moderator
644 Views
1 replies
0 likes

644 Views
1 replies
0 likes

Superuser Contribution złe konto i subskrybcja

CountryPoland DeviceSamsung Galaxy s10 plus My ProblemKiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z opcji One Step Login i użyłem innego konta niż mam teraz. Do konta nie mam do...

Maksymilian_Taszlow
Newbie
Country Poland Device Samsung Galaxy s10 plus My Problem Kiedy chciałem skorzystać z Darmowego Okresu Próbnego logując się do aplikacji na telefonie przypadkiem skorzystałem z op...
2021-12-14 5:54:08 PM
2021-12-15 4:28:39 PM
Elena
Moderator
279 Views
1 replies
0 likes

279 Views
1 replies
0 likes

Solved!!Superuser Contribution Payment Required... Less Then 30 Days Since Last Payment

Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this time, my card was charged $10.49 (premium plan) CAD for 30 days. I had chang...

stofty
Newbie
Hello everyone, I need help. On November 23, 2021, my payment failed and I had to update card number. I had accidentally switched my plan from family to premium. During this ti...
2021-12-14 8:07:57 PM
2021-12-15 2:30:55 PM
Mario
Spotify Legend
436 Views
1 replies
0 likes

436 Views
1 replies
0 likes

Superuser Contribution Does $99 gift card cover a year?

PlanPremium My Question or IssueI'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9.99, I'm wondering if the gift card actually gives a year of service or b...

ramblingsu
Newbie
Plan Premium My Question or Issue I'm interested in paying for Spotify for a year and I've seen $99 12-month gift cards available online. Given that the monthly subscription is $9....
2021-12-14 8:09:13 PM
2021-12-15 2:22:14 PM
MafeG
Spotify Legend
1490 Views
1 replies
0 likes

1490 Views
1 replies
0 likes

Solved!!Superuser Contribution Does the free 3 months of premium work with premium codes?

PlanFreeCountryUnited StatesDeviceASUS Zenbook 14Operating SystemWindows 10 My Question or IssueCurrently, as you all know, there is a deal of when you have your first purchase of premium, you get 3 months free. I am planning to buy a premium code at...

ramanamoru
Regular
Plan Free Country United States Device ASUS Zenbook 14 Operating System Windows 10 My Question or Issue Currently, as you all know, there is a deal of when you have your first purcha...
2021-06-08 3:49:19 AM
2021-12-15 8:16:05 AM
Kiril
Moderator
5327 Views
6 replies
0 likes
Premium

5327 Views
6 replies
0 likes

Superuser Contribution Ads during podcasts

PlanPremium IssueI get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?

Zauxst
Regular
Plan Premium Issue I get Spotify ads during podcasts even though I have premium. When is this bug going to get fixed?
2021-12-13 3:26:11 PM
2021-12-14 10:18:04 PM
wowwwitserin
Casual Listener
470 Views
2 replies
0 likes
podcast ads
Premium

470 Views
2 replies
0 likes

Superuser Contribution All playlists greyed out

PlanPremiumCountryiPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAnyone having issues with playlists being greyed out? All mine are like that on mobile app?

Cb80
Regular
Plan Premium Country iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Anyone having issues with playlists being greyed out? All mine ...
2021-12-11 1:36:57 AM
2021-12-14 3:44:32 PM
Alex
Spotify Legend
830 Views
10 replies
0 likes

830 Views
10 replies
0 likes

Superuser Contribution Cannot get someone in my Duo plan

PlanPremium (Duo)CountryUK DeviceMultiple devices (Macbook, Samsung, Google Pixel) My Question or IssueHello, I'm trying to add my partner to my Premium Duo.On my side, it's already showing as Premium Duo subscription.However, when she tries to accep...

friko515
Newbie
Plan Premium (Duo) Country UK Device Multiple devices (Macbook, Samsung, Google Pixel) My Question or Issue Hello, I'm trying to add my partner to my Premium Duo. On m...
2021-12-13 11:41:19 AM
2021-12-14 10:42:57 AM
Alex
Spotify Legend
243 Views
1 replies
0 likes

243 Views
1 replies
0 likes

Duo plan - mirror content?

We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account. We assumed that when we added Duo and she signed up and joined the account, she'd be able ...

msteinruck
Newbie
We finally upgraded to a Duo plan so my wife and I can use Spotify at the same time. We've used one account for years, and all of our content is on my account. We assumed that when we ...
2021-12-13 5:33:58 PM
2021-12-14 3:11:03 AM
Bittencourt
Spotify Star
415 Views
1 replies
0 likes

415 Views
1 replies
0 likes

CANCELLING MY CARD ON ANOTHER ACCOUNT (NOT MINE ACCOUNT)

Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? Also, how can I know how many accounts I have linked to...

nicoloma99
Casual Listener
Some time ago (don't remember exactly when, maybe 3 months ago) I borrow to my cousin my card data so she could buy Premium. I don't have any receipt on my mail of that buy, how can I cancel it? &nb...
2021-12-13 5:38:18 PM
2021-12-13 6:58:07 PM
nicoloma99
Casual Listener
248 Views
1 replies
1 likes

248 Views
1 replies
1 likes

Superuser Contribution Spotify Premium promotion dont apply / bad practice

PlanFree -> Premium - > FreeCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI decided to buy premium due to the engagement promotion [ Miss Premium? Get 3 months for $9.99 ] email. I went and pay for the premium and during this proce...

User9101
Casual Listener
Plan Free -> Premium - > Free Country USA Device PC Operating System Windows 10 My Question or Issue I decided to buy premium due to the engagement promotion [ Miss Premium? Ge...
2021-12-05 9:53:13 AM
2021-12-13 9:28:52 AM
Alex
Spotify Legend
570 Views
4 replies
0 likes

570 Views
4 replies
0 likes

Spotify Premium Gift Card

Greetings, I purchased a Spotify Premium Gift Card today. And removed the sticker to redeem the voucher pin, only to notice that the sticker had removed part of the voucher pin. What now?!

SoulfulMonk
Newbie
Greetings, I purchased a Spotify Premium Gift Card today. And removed the sticker to redeem the voucher pin, only to notice that the sticker had removed part of the voucher pin. What now?! &nb...
2021-12-12 5:22:41 PM
2021-12-12 12:08:50 AM
AdamDam
Spotify Star
495 Views
1 replies
0 likes

495 Views
1 replies
0 likes

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