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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5281 Views
  • 23 replies
  • 2 likes
  • 5281 Views
  • 23 replies
  • 2 likes

Payment

I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Spotify account to make my payment. Yesterday I check...

  • Newbie
  • I don't care about paying for my $9.99 subscription. That's not the issue. Two weeks ago I cancelled my debit card ending in [snip - Moderator edit] because I lost it. That was the same card on my Sp...
  • Maxim
  • Spotify Star
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution upgraded to premium and spotify app does not work anymore

I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or playlist and when i select a song it doesnt play anything at...

  • Casual Listener
  • I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1   I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or ...
  • Jeremy
  • Spotify Legend
  • 1206 Views
  • 5 replies
  • 0 likes
  • Help
  • 1206 Views
  • 5 replies
  • 0 likes

Superuser Contribution Samsung Galaxy Tab A7 6 month Spotify not working

PlanFree/PremiumCountryUSADeviceSamsung Galaxy Tab A7 10.4 (2020) My Question or IssueAfter linking my Samsung account to my Spotify account I went to premium and didn't see the 6 month premium trial there this tablet is less than 2 weeks old and I n...

  • Casual Listener
  • Plan Free/Premium Country USA Device Samsung Galaxy Tab A7 10.4 (2020)    My Question or Issue After linking my Samsung account to my Spotify account I went to premium and didn't se...
  • CarlosE
  • Moderator
  • 1499 Views
  • 5 replies
  • 0 likes
  • 1499 Views
  • 5 replies
  • 0 likes

Superuser Contribution Received a Spotify Hulu email?

PlanPremium for students with headspace CountryUnited KingdomDeviceiPhone XR, MacBook Pro, PS5Operating SystemiOS 14.3 My Question or IssueI received an email saying the following: “You’re missing out. Activate Hulu and SHOWTIME w/ Premium Student.” ...

  • Casual Listener
  •   Plan Premium for students with headspace  Country United Kingdom Device iPhone XR, MacBook Pro, PS5 Operating System iOS 14.3   My Question or Issue I received an email sa...
  • Ivan
  • Spotify Legend
  • 1098 Views
  • 7 replies
  • 0 likes
  • 1098 Views
  • 7 replies
  • 0 likes

Superuser Contribution Trouble Updating Payment Information

The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9,...

  • Newbie
  • The payment for our Spotify premium account expired. However, when we try to update the payment, it does not load the payment page. Can someone please assist us in renewing our family plan  &nb...
  • Ivan
  • Spotify Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify gift cards don't work

I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, ...

  • Newbie
  • I've tried two different gift cards neither worked. It has nothing to do with being in a different country from where I bought it. Plan Free/Premium Country   Device (iPhone 8, Samsung Gal...
  • Ivan
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Yearly payment option for spotify premium

Dear Spotify community, I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me know how to access my yearly plan. Plan: PremiumCountry: Greec...

  • Casual Listener
  • Dear Spotify community,   I have been a premium member for many years and I have always paid annually. I cannot see this option anymore, and I must renew my subscription soon! Please let me kn...
  • Eni
  • Moderator
  • 832 Views
  • 3 replies
  • 0 likes
  • Annual subscription
    Premium
  • 832 Views
  • 3 replies
  • 0 likes

Why do i see suggestions based on my partners account on duo plan?

I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music for our kids. They are in Release Radar and Discov...

  • Regular
  • I upgraded my plan from premium to premium duo, and added my wifes Spotify account to the plan. I expect NOT to see any artist/album/song suggestions based on her play history, which are mostly music...
  • Bittencourt
  • Spotify Star
  • 1211 Views
  • 1 replies
  • 0 likes
  • 1211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transaction Failed, but money deducted from bank.

CountryIndia My Question or Issue I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I also tried login-out and in but it was of no use. Any Ideas on how I can get my mo...

  • Casual Listener
  •   Country India   My Question or Issue   I paid for the premium account of a year through UPI. The transaction failed on Spotify's end, but money was deducted from my Bank. I als...
  • Eni
  • Moderator
  • 1312 Views
  • 3 replies
  • 1 likes
  • 1312 Views
  • 3 replies
  • 1 likes

Superuser Contribution Annual premium plan not showing (URGENT)

PlanPremiumCountryIndia DeviceMacBook Pro mid 2019/ OnePlus 7 Pro My Question or Issue I wish to switch from the monthly premium plan to the annual premium plan and I need to do it today, but I cannot find the option anywhere for an annual plan, only...

  • Visitor
  • Plan Premium Country India   Device MacBook Pro mid 2019/ OnePlus 7 Pro   My Question or Issue   I wish to switch from the monthly premium plan to the annual premium plan and...
  • user-removed
  • Not applicable
  • 534 Views
  • 3 replies
  • 0 likes
  • 534 Views
  • 3 replies
  • 0 likes

I cant cancel my subscription, my account has no edit mode

Plan FreeCountry DK Device: all (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have logged on phone and computer PC and can't cancel my subscription or make any changes...

  • Visitor
  • Plan Free Country DK   Device: all  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I ...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Why advertising?

PlanPremium DuoCountryParaguayDeviceiPhone 8, PC, XiaomiOperating SystemiOS 10, Android Oreo, Windows 10 My Question or IssueI have spotify premium duo but is there advertising on both accounts? Why advertising?

  • Visitor
  • Plan Premium Duo Country Paraguay Device iPhone 8, PC, Xiaomi Operating System iOS 10, Android Oreo, Windows 10   My Question or Issue I have spotify premium duo but is there adve...
  • Billy-J
  • Spotify Star
  • 858 Views
  • 1 replies
  • 0 likes
  • Premium
  • 858 Views
  • 1 replies
  • 0 likes

[All Platforms][Other] US customer preferential treatment over UK customers

So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace? Do you think is little of your UK customer base?

  • Visitor
  • So if I was an American Spotify Premium Student account holder I would receive Hulu and Showcase, along with goodness what else, but because we are UK residents, we only get Headspace?  Do you t...
  • Maxim
  • Spotify Star
  • 526 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says that my method is FREE even I am using Premium.

I am using Spotify premium and my bank sends me the receipts of my payments every month. By coincidence,I logged in to my Spotify account and saw that it doesn't have any of my receipts and it says that I'm using Spotify free. I am sure that I have o...

  • Visitor
  • I am using Spotify premium and my bank sends me the receipts of my payments every month.  By coincidence,I logged in to my Spotify account and saw that it doesn't have any of my receipts and it...
  • Jeremy
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Incremento en el pago mensual del servicio Premium

PlanPremiumCountryMéxicoDeviceHTC 10 DesireOperating SystemAndroidMy Question or IssueQuiero orientación sobre el incremento en la tarifa en mi mensualidad del servicio Premium.El sábado pasado (02/01/2021) al ingresar a mi cuenta se me notificó sobr...

  • Casual Listener
  • Plan Premium Country México Device HTC 10 Desire Operating System Android My Question or Issue Quiero orientación sobre el incremento en la tarifa en mi mensualidad del servicio Premium. El...
  • Jeremy
  • Spotify Legend
  • 542 Views
  • 3 replies
  • 0 likes
  • 542 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution What happen to my preferences when I switch back from Spotify Duo/Family to Spotify Premium?

Hello,I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account.But, I would like to know what would happen to my preferences, playlists, etc. in the case where I would switch back to Spotify Premium in a near future.W...

  • Casual Listener
  • Hello, I am thinking of switching from a Spotify Premium account to a Spotify Duo/Family account. But, I would like to know what would happen to my preferences, playlists, etc. in the case where I ...
  • Guive
  • Casual Listener
  • 1416 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 1416 Views
  • 4 replies
  • 0 likes

Superuser Contribution 18app

Hi I’m having problems with the subscription of Spotify premium. I’m using 18app as pay method. I’ve already generated a 10€ coupon from 18app, but when I try to convert it into a code for 1 month it says “Error try again later”. I have already tried...

  • Visitor
  • Hi I’m having problems with the subscription of Spotify premium. I’m using 18app as pay method. I’ve already generated a 10€ coupon from 18app, but when I try to convert it into a code for 1 month it...
  • Novy
  • Moderator
  • 1257 Views
  • 3 replies
  • 1 likes
  • 1257 Views
  • 3 replies
  • 1 likes

premium trial doesn't work

PlanFree/PremiumCountry My question: I have been paying for premium spotify for one year . The code has been redeemed, but spotify does not "become" premium and the receipts do not show the payment, while on my payment method the payment is made

  • Casual Listener
  •   Plan Free/Premium Country       My question: I have been paying for premium spotify for one year . The code has been redeemed, but spotify does not "become" premium and t...
  • Geodactyl
  • Music Fan
  • 1820 Views
  • 4 replies
  • 0 likes
  • 1820 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Subscription while abroad

I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India. PlanPremium for Family My Question or IssueCan I and my family still use the premium family plan? Is there any b...

  • Visitor
  • I currently manage my Spotify family plan but I will be moving to Norway for my studies for 2 years whereas my family will stay in India.   Plan Premium for Family   My Question or Iss...
  • Eni
  • Moderator
  • 816 Views
  • 1 replies
  • 0 likes
  • Premium
    Spotify
  • 816 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Payment Methods - Indonesia

PlanFreeCountryIndonesiaDevice(iPhone 7 Plus)Operating System(iOS 14) My Question or IssueI've got a question regarding the payment methods of Spotify for the student discount. On previous subcription I did payment by credit card, but one day I have ...

  • Visitor
  • Plan Free Country Indonesia Device (iPhone 7 Plus) Operating System (iOS 14)   My Question or Issue I've got a question regarding the payment methods of Spotify for the student discoun...
  • Ivan
  • Spotify Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes