Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130971 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63387 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
243481 Views
149 replies
13 likes
I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD. THE NEW CARD WON'T GO THROUGH. IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCLUDING CANVA AND OTHERS, BUT SPOTIFY DOESN'T ACCEPT THIS CARD. YES, I DID CHECK ...
I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD. THE NEW CARD WON'T GO THROUGH. IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCL...
Roadie
1995 Views
2 replies
0 likes
mer ci de me dire si mon abonnement premium etudiants a été renouvelé je n'ai reçu aucune confirmation
mer ci de me dire si mon abonnement premium etudiants a été renouvelé je n'ai reçu aucune confirmation
Moderator
210 Views
1 replies
0 likes
I currently have a premium family subscription but since I am the only one using it, I was trying to switch my plan to individual but I am unable to do so.
I currently have a premium family subscription but since I am the only one using it, I was trying to switch my plan to individual but I am unable to do so.
Spotify Legend
210 Views
1 replies
0 likes
Eu tinha o plano universitário e foi expirado, com isso foi cobrado 19,90, eu comprovei que ainda estou na universidade, esse 19,90 será reembolsado ou eu perdi esse valor para o mês e novembro?só será cobrado 9,90 no mês que vem?
Eu tinha o plano universitário e foi expirado, com isso foi cobrado 19,90, eu comprovei que ainda estou na universidade, esse 19,90 será reembolsado ou eu perdi esse valor para o mês e novembro? só ...
Spotify Star
193 Views
1 replies
0 likes
I try to choose individual but it doesnt let me
I try to choose individual but it doesnt let me
Moderator
236 Views
1 replies
0 likes
Want to pay annually
Want to pay annually
Spotify Star
216 Views
1 replies
0 likes
Proč mi účtujete předplatné 2x za měsíc???!!! To je opravdu drzost. Hned od začátku mi účtujete 2x předplatné za měsíc,proč? Chci peníze zpět !!!
Proč mi účtujete předplatné 2x za měsíc???!!! To je opravdu drzost. Hned od začátku mi účtujete 2x předplatné za měsíc,proč? Chci peníze zpět !!!
Not applicable
3965 Views
4 replies
0 likes
Hey! I am getting double charges for my Spotify account. Even though I have only one account.
Hey! I am getting double charges for my Spotify account. Even though I have only one account.
Spotify Legend
221 Views
1 replies
0 likes
Can I get the money back after I cancel it?
Can I get the money back after I cancel it?
Moderator
529 Views
1 replies
0 likes
Hice el cambio de plan y no me aparece que ya es familiar o me permite seguir configurando para invitar por medio del enlace, tengo 2 cobros el de mi individual y el del familiar que no aparece
Hice el cambio de plan y no me aparece que ya es familiar o me permite seguir configurando para invitar por medio del enlace, tengo 2 cobros el de mi individual y el del familiar que no aparece
Spotify Legend
207 Views
1 replies
0 likes
PlanFree (As of now)CountryIndiaDeviceN/AOperating SystemWindowsMy Question or IssueI am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understand why this doesn't allow subscriptions, however, the same issue exis...
Plan Free (As of now) Country India Device N/A Operating System Windows My Question or Issue I am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understa...
Not applicable
493 Views
2 replies
0 likes
3 days ago I bought a 30€ gift card, all letters and numbers are correct but when I try to redeem it says there's a problem. It doesn't say it isn't activated, nor redeemed, just an error. When I click the link to customer service, I get a 404 eror p...
3 days ago I bought a 30€ gift card, all letters and numbers are correct but when I try to redeem it says there's a problem. It doesn't say it isn't activated, nor redeemed, just an error. When I cli...
Spotify Legend
507 Views
3 replies
0 likes
I`m planing to upgrade my Spotify Premium to a Family Account. (Dad, Step Mom, brother, sister and me). Their using a shared E-Mail address. So I wonder if it is possible to invite them all with this shared mail address.
I`m planing to upgrade my Spotify Premium to a Family Account. (Dad, Step Mom, brother, sister and me). Their using a shared E-Mail address. So I wonder if it is possible to invite them all with this...
Community Legend
879 Views
1 replies
0 likes
I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?
I've bought the Premium Duo but it doesn't change it says individual, i wanted to invite a friend but it still says that i have individual subscription, what should i do now?
Moderator
681 Views
5 replies
0 likes
My bank account is being charged for premium but im not a premium user, so i cant cancel a payment as its only able to be done through you, i cant change my subscription because i dont have one and now im down money for a service im not getting.
My bank account is being charged for premium but im not a premium user, so i cant cancel a payment as its only able to be done through you, i cant change my subscription because i dont have one and n...
Spotify Legend
621 Views
5 replies
2 likes
I was recently verified as a student and it says on my spotify account that my student status is active, however I am still being billed 9.99 instead of 4.99 euros. How to rectify this and how to be reimbursed reimbursed please?
I was recently verified as a student and it says on my spotify account that my student status is active, however I am still being billed 9.99 instead of 4.99 euros. How to rectify this and how to be ...
Moderator
256 Views
1 replies
0 likes
I have received an email stating the prices for my country Morocco were being changed from 4.99 USD to 35 MAD starting October. I have just checked and found that I'm still being charged 4.99USD which is around 55 MAD.
I have received an email stating the prices for my country Morocco were being changed from 4.99 USD to 35 MAD starting October. I have just checked and found that I'm still being charged 4.99USD whic...
Moderator
279 Views
1 replies
0 likes
i am a student of class 10th.Will I get the student subscription.
i am a student of class 10th. Will I get the student subscription.
Spotify Star
233 Views
1 replies
0 likes
I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay with individual and I can;t change that.
I moved countries and I need to update payment method to a new card in local bank. When I try to change the country from Poland to Portugal, my plan automatically changes to duo while I want to stay ...
Spotify Star
374 Views
5 replies
0 likes
He añadido a mi pareja a premium duo y al iniciar sesión en la aplicación a perdido todo. Alguna forma de acceder a todo su contenido?
He añadido a mi pareja a premium duo y al iniciar sesión en la aplicación a perdido todo. Alguna forma de acceder a todo su contenido?
Moderator
258 Views
1 replies
0 likes
