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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6003 Views
  • 23 replies
  • 2 likes
  • 6003 Views
  • 23 replies
  • 2 likes

Unable to change country and add duo account

PlanPremium DuoCountryGermanyDeviceHuawei P30 LiteOperating SystemAndroid My Question or IssueI just upgraded my account to duo so my wife can also use premium, but I can't register the account because I get the error that I'm trying to register the ...

  • Newbie
  • Plan Premium Duo Country Germany Device Huawei P30 Lite Operating System Android   My Question or Issue I just upgraded my account to duo so my wife can also use premium, but I can't r...
  • Maxim
  • Spotify Star
  • 524 Views
  • 1 replies
  • 0 likes
  • 524 Views
  • 1 replies
  • 0 likes

Big problem, 3 times debited !!!

PlanPremiumCountryFRANCEDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, my wife has subscribed to a premium offer on her account, we have been debited 3 times...

  • Newbie
  • Plan Premium Country FRANCE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello, my wi...
  • MauriceMV
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change plan from Premium to Premium plus Headspace?

PlanPremiumCountryScotland, United KingdomDeviceLenovo G580 LaptopOperating System Windows 10 My Question or IssueHi there I was wondering if anyone could help me. Essentially I've had Premium for nearly 2 years now, and I was looking to change my pl...

  • Casual Listener
  • Plan Premium Country Scotland, United Kingdom Device Lenovo G580 Laptop Operating System  Windows 10   My Question or Issue Hi there I was wondering if anyone could help me. Essen...
  • damarkus388
  • Casual Listener
  • 909 Views
  • 4 replies
  • 0 likes
  • 909 Views
  • 4 replies
  • 0 likes

Superuser Contribution South African debit card not working

PlanPremiumCountrySouth AfricaDeviceGalaxy S9+, Windows PCOperating SystemAndroid, Windows 10 My Question or IssueGood day, My old debit card expired that I was using for premium subscriptiont. I am trying to update with my new debit card but I keep ...

  • Regular
  •   Plan Premium Country South Africa Device Galaxy S9+, Windows PC Operating System Android, Windows 10   My Question or Issue Good day,   My old debit card expired that I ...
  • BlueSuede2000
  • Newbie
  • 3707 Views
  • 16 replies
  • 0 likes
  • 3707 Views
  • 16 replies
  • 0 likes

Solved!! Can`t update expired card.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan`t update expired card. After submitting payment with a new one, i`m forwarded back to Spo...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can`t u...
  • Billy-J
  • Spotify Star
  • 578 Views
  • 3 replies
  • 0 likes
  • 578 Views
  • 3 replies
  • 0 likes

Solved!! Availability of Spotify in other countries!

PlanFreeCountryCambodiaDeviceSamsung S10+Operating SystemAndroid 9 Spotify keeps on telling their consumers that they are trying to bring availability of Spotify in other countries as fast and as much as possible. But, i don't see changes. I have bee...

  • Visitor
  • Plan Free Country Cambodia Device Samsung S10+ Operating System Android 9   Spotify keeps on telling their consumers that they are trying to bring availability of Spotify in other count...
  • MattSuda
  • Spotify Star
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium in Cambodia

Free Spotify is not available in Cambodia but if I upgrade my account to Premium, will it work? I just moved here and my Spotify has stopped working after 14 days.

  • Newbie
  • Free Spotify is not available in Cambodia but if I upgrade my account to Premium, will it work? I just moved here and my Spotify has stopped working after 14 days.
  • MattSuda
  • Spotify Star
  • 895 Views
  • 2 replies
  • 0 likes
  • 895 Views
  • 2 replies
  • 0 likes

Solved!! Subscription Service

When will Spotify come to Nepal? I would love to help bring it to Nepal. Couldn't find any other way to send this message. Anybody can help? I miss my playlist.

  • Newbie
  • When will Spotify come to Nepal? I would love to help bring it to Nepal. Couldn't find any other way to send this message. Anybody can help?  I miss my playlist.
  • MattSuda
  • Spotify Star
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Solved!! Help me get Spotify premium

Hello, I have bank card, opened in Uzbekistan, and I want get Spotify Premium so much, but apparently, this country not supported Can someone help me please, I love listen music so much

  • Casual Listener
  • Hello, I have bank card, opened in Uzbekistan, and I want get Spotify Premium so much, but apparently, this country not supported 😩 Can someone help me please, I love listen music so much 😳
  • MattSuda
  • Spotify Star
  • 373 Views
  • 3 replies
  • 2 likes
  • 373 Views
  • 3 replies
  • 2 likes

UK Subscription for a person living in Malawi

Hi, I'd like to buy my friend's daughter a gift card for a subscrition to Spotify for a her birthday but she lives in Africa. I am seeing her here in the UK so if she downloads the app and redeems her gift card whilst in the UK will she still be able...

  • Newbie
  • Hi,   I'd like to buy my friend's daughter a gift card for a subscrition to Spotify for a her birthday but she lives in Africa.  I am seeing her here in the UK so if she downloads th...
  • MattSuda
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Solved!! how to get premium from Mongolia?

i live in Mongolia, we don't have your service. i have opened a Spotify account using VPN, when i've opened location was showing Australia. I'm more than willing to pay for the Premium access and premium quality. but i cannot pay for it due to your l...

  • Newbie
  • i live in Mongolia, we don't have your service. i have opened a Spotify account using VPN, when i've opened location was showing Australia.    I'm more than willing to pay for the Premium...
  • MattSuda
  • Spotify Star
  • 4023 Views
  • 2 replies
  • 4 likes
  • 4023 Views
  • 2 replies
  • 4 likes

Gift card redeemed but not working

For Christmas I got a 6 month gift card and I redeemed it but I checked my bank and ive been charged for premium for the past two months. The gift card balance is no where to be seen and it wont let me enter it again. I reached out only to get a auto...

  • Newbie
  • For Christmas I got a 6 month gift card and I redeemed it but I checked my bank and ive been charged for premium for the past two months. The gift card balance is no where to be seen and it wont let ...
  • Keanu_C
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay using Credit Card which was used once before

PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...

  • Casual Listener
  • Plan Free Country Bangladesh   Device (iPhone 12, Macbook Pro 2019) Operating System (iOS 14, macOS)   My Question or Issue I was under Family Plan(Plan Member, not the Plan Make...
  • Ver
  • Spotify Legend
  • 925 Views
  • 5 replies
  • 0 likes
  • creditCard
    Failure
    Payment
  • 925 Views
  • 5 replies
  • 0 likes

Superuser Contribution Forced To Enable Notifications - Android

PlanPremDeviceMultipleOperating SystemAndroid Oreo My Question or IssueWhy am I forced to press that? No option to say no thanks.  

Screenshot_2021-02-25-17-20-10-43_0438eb925998df20b3482ec25499d226.jpg
  • Music Fan
  •   Plan Prem Device Multiple Operating System Android Oreo   My Question or Issue Why am I forced to press that? No option to say no thanks.    
  • Jeremy
  • Spotify Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't pay for Spotify duo with a credit card.

PlanFree/PremiumCountrySouth AfricaDeviceHuawei Y7 2019, Lenovo ThinkBook 15-IILOperating SystemAndroid 8.1, Windows 10 My Question or IssueI can't pay for Spotify duo with a credit card. I'm not a Vodacom user and it only allows me to pay with mobil...

  • Newbie
  • Plan Free/Premium Country South Africa Device Huawei Y7 2019,  Lenovo ThinkBook 15-IIL Operating System Android 8.1, Windows 10    My Question or Issue I can't pay for Spotif...
  • Jeremy
  • Spotify Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot reactivate Premium + Headspace

PlanFree (previously Premium+Headspace)CountryNetherlands My Question or IssueHi! Unfortunately I forgot to pay the direct debit for my Spotify + Headspace subscription. When I was downgraded to free I went to the website to re-activate the promotion...

  • Casual Listener
  •   Plan Free (previously Premium+Headspace) Country Netherlands     My Question or Issue Hi! Unfortunately I forgot to pay the direct debit for my Spotify + Headspace subscripti...
  • Ver
  • Spotify Legend
  • 490 Views
  • 3 replies
  • 0 likes
  • 490 Views
  • 3 replies
  • 0 likes

Solved!! Country not showing

When i made my spotify account, i was in england but now im back in "seychelles" my country and it doesnt show seychelles as an option when it ask for your country

  • Newbie
  • When i made my spotify account, i was in england but now im back in "seychelles" my country and it doesnt show seychelles as an option when it ask for your country
  • MattSuda
  • Spotify Star
  • 241 Views
  • 2 replies
  • 0 likes
  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution I am in kenya and I cant log in !

Hi everybody,I have been in nairobi since January, I have spotify premium, spotify worked until two days ago and now I cant even log in anymore.Please help! I need my music!!

  • Visitor
  • Hi everybody, I have been in nairobi since January, I have spotify premium, spotify worked until two days ago and now I cant even log in anymore. Please help! I need my music!!
  • MattSuda
  • Spotify Star
  • 1106 Views
  • 3 replies
  • 0 likes
  • 1106 Views
  • 3 replies
  • 0 likes

Solved!! Payment from Jamaica

PlanFree/PremiumCountry jamaica Device Samsung Galaxy s7 edge (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi i would like to know how i can pay for premium from jamaic...

  • Newbie
  • Plan Free/Premium Country jamaica   Device Samsung Galaxy s7 edge  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • MattSuda
  • Spotify Star
  • 761 Views
  • 2 replies
  • 0 likes
  • 761 Views
  • 2 replies
  • 0 likes

Solved!! spotify in georgia (country)

I had spotify on my previous phone. Now I want to install it on my new phone and I can't. I'm currently living in Georgia (country) Is it imposssnbile to install it? even using my polish phone number?

  • Newbie
  • I had spotify on my previous phone. Now I want to install it on my new phone and I can't. I'm currently living in Georgia (country) Is it imposssnbile to install it? even using my polish phone number?
  • MattSuda
  • Spotify Star
  • 1597 Views
  • 1 replies
  • 1 likes
  • 1597 Views
  • 1 replies
  • 1 likes