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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72331 Views
  • 25 replies
  • 5 likes
  • 72331 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41975 Views
  • 19 replies
  • 2 likes
  • 41975 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29947 Views
  • 16 replies
  • 3 likes
  • 29947 Views
  • 16 replies
  • 3 likes

Military Membership

There are 76 million students in this country that are offered a discount for Spotify.Active military members are about 0.5% of the IS population. Yet Spotify offers a student discount, but not a Military discount. What gives Spotify? I have seen pos...

  • Newbie
  • There are 76 million students in this country that are offered a discount for Spotify. Active military members are about 0.5% of the IS population.   Yet Spotify offers a student discount, bu...
  • Bittencourt
  • Spotify Star
  • 7083 Views
  • 1 replies
  • 4 likes
  • active military
    discount
    Discounts
    military
  • 7083 Views
  • 1 replies
  • 4 likes

Superuser Contribution Se me cobró el premium gratuito

Plan: PremiumPaís: Colombia Adquirí el plan premium el 12 de enero, pero se me cobró (son tres meses gratis). Investigué un poco y encontré información, la cual decía que se retira dinero de la cuenta para asegurarse que hay dinero para poder continu...

  • Visitor
  • Plan: Premium País: Colombia   Adquirí el plan premium el 12 de enero, pero se me cobró (son tres meses gratis). Investigué un poco y encontré información, la cual decía que se reti...
  • Mario
  • Spotify Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Anual subscription

PlanPremiumCountryArgentina DeviceSamsung Galaxy S6 edgeOperating SystemAndroid Nougat My Question or IssueQuiero pagar anual y no encuentro nada como lo hago??

  • Visitor
  • Plan Premium Country Argentina  Device Samsung Galaxy S6 edge Operating System Android Nougat   My Question or Issue Quiero pagar anual y no encuentro nada como lo hago??
  • Mario
  • Spotify Legend
  • 860 Views
  • 1 replies
  • 0 likes
  • anual subscription
  • 860 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution What to do with my trial account? I joined my husband on family Spotify

Country NetherlandsMy Question or Issue: I wanted to try Spotify, so I made an account, and took the 3 months free Spotify ! My husband did this a time ago, and shortly he has a premium account. Today he changed it to Premium Family. And I joined it ...

  • Casual Listener
  •   Country Netherlands My Question or Issue:  I wanted to try Spotify, so I made an account, and took the 3 months free Spotify ! My husband did this a time ago, and shortly he has a premi...
  • Petya
  • Community Legend
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

Superuser Contribution Stop billing me?

PlanFreeCountryU.S.A. DeviceNoneQuest Diagnostics leaked my personal data around 6/19, and i began to be billed $9.99 by Spotify. I didn't know what a Spotify was, so I find this company, and i see i have an FREE account here created with old Faceboo...

  • Visitor
  • Plan Free Country U.S.A.   Device None Quest Diagnostics leaked my personal data around 6/19, and i began to be billed $9.99 by Spotify. I didn't know what a Spotify was, so I find this c...
  • Petya
  • Community Legend
  • 674 Views
  • 2 replies
  • 0 likes
  • 674 Views
  • 2 replies
  • 0 likes

Superuser Contribution HELP - Charged twice a month

This month I have been charged twice - when I checked the payment reason, it just said the date - one was at 26th January and the other one - 30th January. I was really surprised because I had the exact amount of money on my card to get to house and ...

  • Visitor
  •   This month I have been charged twice - when I checked the payment reason, it just said the date - one was at 26th January and the other one - 30th January. I was really surprised because I ha...
  • Petya
  • Community Legend
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Spotify wouldn't fulfill my Google Home Mini promotion!

PlanFamily PremiumCountryUSDevice(iPhone 10, iPhone 8, Samsung Galaxy 9, Macbook Pro)Operating System(iOS 10, Android Oreo, etc.) My Question or IssueWe confirmed the Google Home Mini promo while it was still active on Nov. 13th, 2019. Per our confir...

  • Casual Listener
  • Plan Family Premium Country US Device (iPhone 10, iPhone 8, Samsung Galaxy 9, Macbook Pro) Operating System (iOS 10, Android Oreo, etc.)   My Question or Issue We confirmed the Go...
  • Doug1950
  • Visitor
  • 603 Views
  • 1 replies
  • 1 likes
  • google
    Google Home Mini
    promotion
    Spotify
  • 603 Views
  • 1 replies
  • 1 likes

Won't accept card information

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue **bleep** you spotify. **bleep** you for not accepting my payment. It's poes annoying.

  • Visitor
  • Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   **bl...
  • Brunelicia
  • Community Legend
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 month trial

Plan Free - UK DeviceMacbook Pro late 2019Operating System My Question or Issuei keep getting emails and when I go on the page I get the attached, but when I try to get the 3 months trial, I get this: It looks like you’re not eligible for that offer,...

  • Visitor
  • Plan Free - UK   Device Macbook Pro late 2019 Operating System   My Question or Issue i keep getting emails and when I go on the page I get the attached, but when I try to ...
  • Peter
  • Spotify Legend
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

Superuser Contribution Sharp TV ROKU

Student PremiumCountry USA Device Sharp TV RokuOperating System:Roku My Question or IssueI am currently having issues loading in the application of my Roku Spotify Application. I have tried checking for updates, deleting and reinstalling and nothing ...

  • Casual Listener
  • Student Premium Country USA    Device  Sharp TV Roku Operating System: Roku   My Question or Issue I am currently having issues loading in the application of my Roku Spot...
  • Peter
  • Spotify Legend
  • 605 Views
  • 2 replies
  • 0 likes
  • 605 Views
  • 2 replies
  • 0 likes

Superuser Contribution Credit card payment for unknown account

CountryItaly Device(iPhone X)Operating System(iOS 10)My Question or IssueI got a serious problem, since several months I am receiving a 9,99 € debit on my credit card every months for a Spotify subscription that I never did. I susspect someone did wi...

  • Casual Listener
  •   Country Italy   Device (iPhone X) Operating System (iOS 10) My Question or Issue I got a serious problem, since several months I am receiving a 9,99 € debit on my credit card eve...
  • Peter
  • Spotify Legend
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

Superuser Contribution I need a refund approval from spotify

So i made a refun from spotify and they did gave me a refund, but, my bank needs a refun approval so that the money will be sent back to my acc, in short i didnt recieved any money back in my acc after the refund

  • Visitor
  • So i made a refun from spotify and they did gave me a refund, but, my bank needs a refun approval so that the money will be sent back to my acc, in short i didnt recieved any money back in my acc aft...
  • Katerina
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family invite link

Hi guysI hope I’m in the right place for this question. Sorry in advance if not!I have just signed up for Premium from the UK, which allows up to 6 family members who live with you. My partner of the same address is currently on holiday in Australia....

  • Casual Listener
  • Hi guys I hope I’m in the right place for this question. Sorry in advance if not! I have just signed up for Premium from the UK, which allows up to 6 family members who live with you.  My par...
  • Xenia
  • Moderator
  • 445 Views
  • 4 replies
  • 0 likes
  • 445 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can I start a new Premium 12m voucher before the current one has expired?

Plan : PremiumCountry : UK So, due to a mix-up, my sister and I both independently bought my parents a 12m digital voucher for Premium, so they now have two!Trying to get a refund on either has been a dead end. I can see that the vouchers have 12m to...

  • Casual Listener
  • Plan : Premium Country : UK   So, due to a mix-up, my sister and I both independently bought my parents a 12m digital voucher for Premium, so they now have two! Trying to get a refund o...
  • Xenia
  • Moderator
  • 842 Views
  • 4 replies
  • 0 likes
  • 842 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't unlink Hulu; Stuck in Student Plan

I switched from my Studen Plan to the Premium plan because I wish to purchase the Ad-Free version of Hulu. I cannot, however, unlink my Hulu from my Spotify account. It says that I will not officially be off of the student plan until the next billing...

  • Newbie
  • I switched from my Studen Plan to the Premium plan because I wish to purchase the Ad-Free version of Hulu. I cannot, however, unlink my Hulu from my Spotify account. It says that I will not officiall...
  • Xenia
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Abonelik

Spotify duo uyelik planini turkiyeye getirirseniz cok iyi olur bence. Gelmesini cok istiyorum.

  • Regular
  • Spotify duo uyelik planini turkiyeye getirirseniz cok iyi olur bence.  Gelmesini cok istiyorum.
  • Xenia
  • Moderator
  • 1958 Views
  • 3 replies
  • 0 likes
  • 1958 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium stopped working randomly

My Spotify premium randomly stopped working. I use cards for my account and I only have one account. I do not have a Facebook account either I checked already. There is no reason my premium should have expired, considering my subscription ran through...

  • Casual Listener
  • My Spotify premium randomly stopped working. I use cards for my account and I only have one account. I do not have a Facebook account either I checked already. There is no reason my premium should ha...
  • Xenia
  • Moderator
  • 657 Views
  • 5 replies
  • 0 likes
  • Premium
  • 657 Views
  • 5 replies
  • 0 likes

Failed on Payment when I try to re-suscribe to Premium

PlanFreeCountryChileDeviceiPhone 11 Pro, MacBook ProOperating SystemiOS 13.3, macOS Catalina (10.15.2) My Question or IssueMy Premium subscription was ended due to a payment issue with my credit card (I had a Premium Family plan), now I try to subscr...

  • Visitor
  • Plan Free Country Chile Device iPhone 11 Pro, MacBook Pro Operating System iOS 13.3, macOS Catalina (10.15.2)   My Question or Issue My Premium subscription was ended due to a payment ...
  • OneByBoo
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscriptions
  • 353 Views
  • 1 replies
  • 0 likes

Paid with paypal but account not upgraded

PlanFree/PremiumCountry UK Operating SystemWindows 10 My Question or IssueI've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to premium. I can see the payment has left my bank account but my spotify accoun...

  • Visitor
  • Plan Free/Premium Country UK   Operating System Windows 10   My Question or Issue I've paid for premium (Inc 3 moth free trial) last friday (24.01.20) to upgrade my free account to ...
  • Jᴀᴄᴋ
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Exporting your playlist

This might not be popular on a spotify forum, but I'll give it a shot. Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming service and want to get all of my playlists over to the new one. I'...

  • Newbie
  •   This might not be popular on a spotify forum, but I'll give it a shot.   Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming...
  • Katerina
  • Spotify Legend
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes