Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 15076 Views
- 7 replies
- 0 likes
- 15076 Views
- 7 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1439 Views
- 19 replies
- 1 likes
- 1439 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47376 Views
- 20 replies
- 3 likes
- 47376 Views
- 20 replies
- 3 likes
checkout page error
PlanPremiumCountryEgyptDevicelenovo laptopOperating SystemWindows 10 My Question or IssueOn trying to update my payment details and upgrading to duo plan the checkout page keeps loading forever also my card details are correct and there are sufficien...
- Plan Premium Country Egypt Device lenovo laptop Operating System Windows 10 My Question or Issue On trying to update my payment details and upgrading to duo plan the checkout page ke...
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- Composer
- 692 Views
- 1 replies
- 0 likes
- 692 Views
- 1 replies
- 0 likes
Superuser Contribution Suddenly switched to free account
PlanFree/PremiumCountryHong Kong Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was working fine at 5am today, but suddenly at 10am ish it turned...
- Plan Free/Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
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- Casual Listener
- 365 Views
- 2 replies
- 0 likes
- 365 Views
- 2 replies
- 0 likes
Superuser Contribution Hearing ads in podcasts despite premium
PlanpremiumCountryAustraliaDeviceSamsung note 9/ PCOperating Systemwindows My Question or IssueI'm currently getting multiple ads on every podcast I listen to. These aren't from the podcast themselves, but local ads from spotify. How do I stop this?
- Plan premium Country Australia Device Samsung note 9/ PC Operating System windows My Question or Issue I'm currently getting multiple ads on every podcast I listen to. These aren't f...
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- Moderator
- 4033 Views
- 6 replies
- 1 likes
- 4033 Views
- 6 replies
- 1 likes
Solved!!Superuser Contribution Duo Not working
PlanPremiumCountryJordanDeviceiPhone 11Operating SystemiOS 13.6 My Question or IssueI am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she accepted right away. However when entering the same address she gets referr...
- Plan Premium Country Jordan Device iPhone 11 Operating System iOS 13.6 My Question or Issue I am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she...
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- Spotify Legend
- 1094 Views
- 3 replies
- 0 likes
- 1094 Views
- 3 replies
- 0 likes
Solved!! Refund for a cancelled but unused subscription
PlanPremiumCountryIndiaDeviceiPhone XSMy Question or IssueSo my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, the original account was for a year, and the Family Plan got added to it, ...
- Plan Premium Country India Device iPhone XS My Question or Issue So my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, t...
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- Casual Listener
- 612 Views
- 4 replies
- 0 likes
- 612 Views
- 4 replies
- 0 likes
Some one please help with Hulu!
I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided previously to try to get them to speak to each other...
- I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided p...
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- Regular
- 850 Views
- 4 replies
- 0 likes
- 850 Views
- 4 replies
- 0 likes
Superuser Contribution 3 Months Premium Trial Error
Hello GuysI just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again.help please thanks.
- Hello Guys I just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again. help please 🙂 thanks.
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- Moderator
- 480 Views
- 4 replies
- 1 likes
- 480 Views
- 4 replies
- 1 likes
Superuser Contribution Premium Duo address issue
PlanPremium DuoCountryGermanyDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI set up a Premium Duo account with the address, sent the link to the second user and as I was setting it up through their device, with me entering the s...
- Plan Premium Duo Country Germany Device Samsung Galaxy A50 Operating System Android My Question or Issue I set up a Premium Duo account with the address, sent the link to the...
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- Moderator
- 3768 Views
- 3 replies
- 0 likes
- 3768 Views
- 3 replies
- 0 likes
Superuser Contribution Sky Cancelled Premium Plan
Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our partner Sky, please refer to Sky for questions regarding y...
- Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our ...
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- Moderator
- 2111 Views
- 5 replies
- 0 likes
- 2111 Views
- 5 replies
- 0 likes
Superuser Contribution I confused renew the subscription. HELP :(
Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
- Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
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- Spotify Legend
- 311 Views
- 2 replies
- 0 likes
- 311 Views
- 2 replies
- 0 likes
Superuser Contribution Subscribed to wrong plan
Hi,I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?Thanks,James
- Hi, I'm new to Spotify. Yesterday I subscribed to and paid $119.88 for a yearly "Premium" subscription thinking it was the family plan. How do I switch this to the "Family" subscription?...
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- Spotify Legend
- 555 Views
- 2 replies
- 0 likes
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Subscription
- 555 Views
- 2 replies
- 0 likes
Minimum Age to Get Premium
What is the minimum age to get premium?
- What is the minimum age to get premium?
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- Composer
- 624 Views
- 2 replies
- 0 likes
- 624 Views
- 2 replies
- 0 likes
Solved!! Subscription longer stay different country
PlanPremium + HeadspaceCountryThe Netherlands My Question or IssueHi!I currently live in the Netherlands, but I will soon be staying in Denmark for a few months. I am not permanently moving to Denmark and will return to the Netherlands. Will I still ...
- Plan Premium + Headspace Country The Netherlands My Question or Issue Hi! I currently live in the Netherlands, but I will soon be staying in Denmark for a few months. I am not perma...
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- Spotify Star
- 344 Views
- 1 replies
- 0 likes
- 344 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Gift card redeem in China mainland
PlanPremium ran out on 8th Aug. Now it is free account.CountryI am currently live in China mainland, but I created an HK premium account via 12 months gift card redeemed back in 2018 when traveling in Hong Kong. Device(OnePlus 6)Operating System(Andr...
- Plan Premium ran out on 8th Aug. Now it is free account. Country I am currently live in China mainland, but I created an HK premium account via 12 months gift card redeemed back in 2018 when trave...
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- Community Legend
- 748 Views
- 3 replies
- 0 likes
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Gift card redeem region
- 748 Views
- 3 replies
- 0 likes
Cobrança indevida
Estava pagando pelo plano de estudante, e do nada este mês veio descontado o valor Premium integral, de 16,90 sem desconto para estudante. Acabei de cancelar o spotify e quero o reembolso deste valor. Pois não vou pagar por um plano que não contratei...
- Estava pagando pelo plano de estudante, e do nada este mês veio descontado o valor Premium integral, de 16,90 sem desconto para estudante. Acabei de cancelar o spotify e quero o reembolso deste valor...
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- Spotify Star
- 250 Views
- 1 replies
- 0 likes
- 250 Views
- 1 replies
- 0 likes
Superuser Contribution start a chat with spotify support
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Spotify Legend
- 861 Views
- 1 replies
- 0 likes
- 861 Views
- 1 replies
- 0 likes
Superuser Contribution Gift Cards
CountryBrasil My Question or IssueI live in Brazil, if i buy an gift card in Brazil and give to someone who isn't in Brazil, does the gift card still work?
- Country Brasil My Question or Issue I live in Brazil, if i buy an gift card in Brazil and give to someone who isn't in Brazil, does the gift card still work?
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- Visitor
- 790 Views
- 2 replies
- 0 likes
- 790 Views
- 2 replies
- 0 likes
Solved!!Superuser Contribution Moving home to the UK, don't want to lose my playlists or Spotify!!!
I am permanently moving back to the UK after 15 years in the US. I looooove Spotify and I'm desperate not to lose all my playlists. and my DW suggestions. I *think* I can retain my US account and listen back home, but that would require I pay in the ...
- I am permanently moving back to the UK after 15 years in the US. I looooove Spotify and I'm desperate not to lose all my playlists. and my DW suggestions. I *think* I can retain my US accoun...
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- Casual Listener
- 1291 Views
- 3 replies
- 0 likes
- 1291 Views
- 3 replies
- 0 likes
Problems with Hulu
PlanPremiumCountryUSDeviceDELL InspironOperating SystemWindows 10 My Question or IssueI can't login in to Hulu. I have reset my password twice and the login info that I use for Spotify (my Facebook info) is not working. SOS!
- Plan Premium Country US Device DELL Inspiron Operating System Windows 10 My Question or Issue I can't login in to Hulu. I have reset my password twice and the login info that...
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- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Impossible de changer d’abonnement
Bonjour, Je souhaiterais changer d’abonnement prenium pour l’abonnement family. Toutefois, un message d’erreur s’affiche lorsque je souhaite effectuer le changement sur mon compte. voir photo ci jointe. comment puis je procéder ? en vous remerciant p...
- Bonjour, Je souhaiterais changer d’abonnement prenium pour l’abonnement family. Toutefois, un message d’erreur s’affiche lorsque je souhaite effectuer le changement sur mon compte. voir photo ...
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- Spotify Star
- 471 Views
- 1 replies
- 0 likes
- 471 Views
- 1 replies
- 0 likes