Spotify Community

Aura4 · 2021-12-15

I was charged for a plan that I didn’t buy.

Plan

Free

Country Colombia

Device

(iPhone XR

Operating System

(iOS 10,

My Question or Issue

This is the message I got form my bank:

Acabas de realizar una compra el 14/12/2021 a las 21:10 con tu tarjeta de credito *[Snip]* por $ 14,900 en SPOTIFY *[Snip]*

please help. I need a solution or a refund. This is not fair.

Alex · 2021-12-16

Thanks for reaching out about this in the Community!

Sorry to hear that you're being charged for a service you didn't use.

We'd recommend going through this Support Article and follow the steps described there.

Please don't share personal/ payment info in public websites, such as the Community.

Hope this helps. Don't hesitate to reach out again if you have questions.

AlexModerator

Help others find this answer and click "Accept as Solution".

If you appreciate an answer, maybe give it a Like.

Help categories