Unknown payment

Aura4 · 2021-12-15

I was charged for a plan that I didn’t buy.

Plan

Free

Country Colombia

Device

(iPhone XR

Operating System

(iOS 10,

My Question or Issue

This is the message I got form my bank:

Acabas de realizar una compra el 14/12/2021 a las 21:10 con tu tarjeta de credito *[Snip]* por $ 14,900 en SPOTIFY *[Snip]*

please help. I need a solution or a refund. This is not fair.

Alex · 2021-12-16

Thanks for reaching out about this in the Community!

Sorry to hear that you're being charged for a service you didn't use.

We'd recommend going through this Support Article and follow the steps described there.

Please don't share personal/ payment info in public websites, such as the Community.

Hope this helps. Don't hesitate to reach out again if you have questions.

AlexModerator

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