Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

192331 Views

123 replies

12 likes

  • 192331 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21976 Views

28 replies

4 likes

  • 21976 Views
  • 28 replies
  • 4 likes

Music

So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.

Newbie

So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.

Billy-J

Spotify Star

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Paid' podcast not included in premium subscription?

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueI have a premium subscription but am unable to access episodes of the podcast "Absolutely Mental" (https://open.spotify.com/show/3kFX6pMQ3xNlYMuGKAupya?si=FrTtZeVPTmmjsuf_...

Regular

Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue I have a premium subscription but am unable to access episodes of the podcast "Absolutely Menta...

dayman85se

Regular

3677 Views

10 replies

3 likes

  • 3677 Views
  • 10 replies
  • 3 likes

[iOS][Connect] Duo account issues

Hi,ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re ...

Newbie

Hi, ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the wo...

Maxim

Spotify Star

581 Views

1 replies

0 likes

Connect
iOS
  • 581 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Still getting ads

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueI recently got premium however I'm still getting ads

Regular

  Plan Premium Country USA Device iPhone 8 Operating System iOS 14.6   My Question or Issue I recently got premium however I'm still getting ads

Xenia

Moderator

2130 Views

10 replies

0 likes

  • 2130 Views
  • 10 replies
  • 0 likes

Logged in through facebook, how do I share and get a family member on my spotify.

I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account.

Casual Listener

I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account. 

AdamDamon

Spotify Star

1444 Views

3 replies

0 likes

  • 1444 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Other] Help upgrading Spotify student

I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about doing this?

Newbie

I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about ...

Novy

Moderator

662 Views

1 replies

0 likes

Other
  • 662 Views
  • 1 replies
  • 0 likes

Superuser Contribution Showtime not linking to my Student Premium Spotify Account

Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are:1. Open my Spotify account page2. Navigate to "Your Services"3. Click the banner that says "Activate" un...

Visitor

Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are: 1. Open my Spotify account page 2. Navigate to "Yo...

CarlosE

Spotify Legend

3652 Views

1 replies

4 likes

  • 3652 Views
  • 1 replies
  • 4 likes

Superuser Contribution Error but charged

PlanPremiumCountryPhilippines My Question or IssueI recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I received an e-mail about failing to pay the subscription. I updated my...

Casual Listener

Plan Premium Country Philippines   My Question or Issue I recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I re...

MafeG

Spotify Legend

939 Views

4 replies

0 likes

  • 939 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium price increase?

I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has my price increased?

Casual Listener

I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has...

MafeG

Spotify Legend

16329 Views

22 replies

0 likes

Social & Random
  • 16329 Views
  • 22 replies
  • 0 likes

Superuser Contribution FUI COBRADA INDEVIDAMENTE DUAS VEZES

PlanPremiumCountryBrasilDeviceMotorola Operating SystemAndroid My Question or IssueEu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mudou pro plano normal sozinho, eu vi a cobrança reclamei, cancelei o spotify, e esse mes me cobr...

Casual Listener

  Plan Premium Country Brasil Device Motorola  Operating System Android    My Question or Issue Eu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mu...

MafeG

Spotify Legend

581 Views

3 replies

0 likes

  • 581 Views
  • 3 replies
  • 0 likes

Solved!! 404 when I try to start a student premium

PlanStudent PremiumCountrySouth KoreaDeviceSamsung s20 ultra, Lg gram Operating SystemSpotify app with Microsoft edge, Chrome and internet explorer with my laptop.My Question or Issue Every time I try to click get started for student premium plan it ...

Newbie

Plan Student Premium Country South Korea Device Samsung s20 ultra, Lg gram  Operating System Spotify app with Microsoft edge, Chrome and internet explorer with my laptop. My Question or ...

Maxim

Spotify Star

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tekrardan "1 Aylık Ücretsiz" Kampanyasından Yararlanabilir miyim?

PlanfreeÜlkeTürkiyeAygıt-İşletim SistemiWindows - Android Sorum veya SorunumDaha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tekrardan premium hesap satın almak istiyorum. 1 Ay ücretsiz kampanyasından yar...

Newbie

Plan free Ülke Türkiye Aygıt - İşletim Sistemi Windows - Android   Sorum veya Sorunum Daha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tek...

MafeG

Spotify Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Не могу добавить человека

PlanPremiumCountryRussiaDeviceRedmi note 6 proOperating SystemAndroid MiuiMy Question or IssueНе могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, он уже давно пользуется сервисом. Адреса совпадают.Только не говорите, что у нег...

Newbie

  Plan Premium Country Russia Device Redmi note 6 pro Operating System Android Miui My Question or Issue Не могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, он ...

CarlosE

Spotify Legend

1236 Views

1 replies

1 likes

  • 1236 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't join Family Mix

Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1 My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't sure what this meant as I thought I was already part of my Family Mix. I click...

Visitor

Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1   My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't ...

Charly13

Newbie

12680 Views

31 replies

6 likes

Premium for Family
  • 12680 Views
  • 31 replies
  • 6 likes

Цены премиум подписки в СНГ

Я живу в Украине, и цена составляет $ 4,99, также пробная версия составляет 1 месяц, когда она составляет 3 месяца в России.Вы думаете, что цена подходит, но это не так. Во-первых, уровень жизни в России намного выше, чем на Украине и остальных стран...

Casual Listener

Я живу в Украине, и цена составляет $ 4,99, также пробная версия составляет 1 месяц, когда она составляет 3 месяца в России. Вы думаете, что цена подходит, но это не так. Во-первых, уровень жиз...

SVRW

Newbie

3717 Views

4 replies

13 likes

  • 3717 Views
  • 4 replies
  • 13 likes

Remove subscription

I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.

Newbie

I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.

Jose_M

Spotify Star

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't find the recurring payments option in Spotify student plan

PlanFree/PremiumCountryINDIAOperating SystemAndroid, Windows 10 My Question or IssueI tried many times to pay recurring payments for Spotify student plan but every time the one month plan arises and there is no recurring payments plan. I already cont...

Regular

Plan Free/Premium Country INDIA Operating System Android, Windows 10   My Question or Issue I tried many times to pay recurring payments for Spotify student plan but every time the one m...

Alex

Spotify Legend

3321 Views

11 replies

1 likes

student plan
  • 3321 Views
  • 11 replies
  • 1 likes

Superuser Contribution Проблема с приобретением подписки

Хочу приобрести подписку. Локализацию показывает Украина но на данный момент я проживаю в РФ. При оплате картой Яндекс денег выдает ошибку. Что делать? PlanПремиум дуоCountryРоссия. Прошу заменить в профиле.DeviceXiaomi a1Operating SystemAndroid My Q...

Newbie

Хочу приобрести подписку. Локализацию показывает Украина но на данный момент я проживаю в РФ. При оплате картой Яндекс денег выдает ошибку. Что делать?  Plan Премиум дуо Country Россия. Прош...

Alex

Spotify Legend

5631 Views

7 replies

1 likes

  • 5631 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Mobile Payment Error [Something went wrong]

PlanPremium (Student)CountryIndonesiaDeviceASUS K43SJOperating SystemWindows 10 My Question or IssueI have Student Discount verified by SheerID , and im about to upgrade my spotify to premium with student discount and use mobile payment monthly for 1...

Newbie

Plan Premium (Student) Country Indonesia Device ASUS K43SJ Operating System Windows 10   My Question or Issue I have Student Discount verified by SheerID , and im about to upgrade my s...

Alex

Spotify Legend

4810 Views

13 replies

0 likes

  • 4810 Views
  • 13 replies
  • 0 likes

Superuser Contribution Subscribing to Premium in a different country.

PlanFreeCountrySerbia My Question or IssueHere's the thing. I live in a country where Spotify has only this year become officially supported and I absolutely refuse to set my country to this one. I've been using a VPN to listen to the US catalogue. A...

Visitor

Plan Free Country Serbia   My Question or Issue Here's the thing. I live in a country where Spotify has only this year become officially supported and I absolutely refuse to set my country...

MafeG

Spotify Legend

4106 Views

1 replies

0 likes

  • 4106 Views
  • 1 replies
  • 0 likes