Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

149930 Views

69 replies

10 likes

Premium for Family
  • 149930 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

95628 Views

89 replies

4 likes

  • 95628 Views
  • 89 replies
  • 4 likes

Superuser Contribution Change Payment Details page is throwing 500 errors and not accepting new credit card

PlanPremiumCountryUnited StatesOperating SystemUbuntu Linux 15.04, Chrome 54.0.2840.71 (64-bit) My Question or IssueI'm getting a 500 error when trying to update our credit card for our premium account. See attached screenshot (payment info cleared w...

Casual Listener

Plan Premium Country United States Operating System Ubuntu Linux 15.04, Chrome 54.0.2840.71 (64-bit)   My Question or Issue I'm getting a 500 error when trying to update our credit card ...

Eni

Moderator

1609 Views

3 replies

1 likes

  • 1609 Views
  • 3 replies
  • 1 likes

Erro na troca pagamento para um cartão específico na função crédito

PlanUniversitário CountryBrasilDeviceiPhone 12 Pro My Question or IssueSou assinante do plano a bastante tempo porém utilizava outro cartão para realizar o pagamento. Estou a meses tentando mudar meu cartão de pagamento para o inter na forma crédito....

Newbie

  Plan Universitário  Country Brasil Device iPhone 12 Pro    My Question or Issue Sou assinante do plano a bastante tempo porém utilizava outro cartão para realizar o pag...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Solved!! Duration of one month prepaid Premium abo

PlanPremiumGermany Does the one time payment for one month give me access to Premuim for one month or just for 28 days?

Regular

Plan Premium Germany   Does the one time payment for one month give me access to Premuim for one month or just for 28 days?

williwiesel03

Regular

676 Views

2 replies

0 likes

  • 676 Views
  • 2 replies
  • 0 likes

can i use the same CC on a different acc to redeem free trial after deleting old account

Will I be able to use the same credit card to redeem a free trial on a brand new account after deleting the account the card was first used on? Thank you!

Newbie

Will I be able to use the same credit card to redeem a free trial on a brand new account after deleting the account the card was first used on? Thank you!

Maxim

Spotify Star

5205 Views

1 replies

0 likes

  • 5205 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Gift card works on computer but not phone

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to use it and for whatever reason I just don't have ac...

Newbie

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to ...

Eni

Moderator

571 Views

1 replies

0 likes

Mobile
Other
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double payment

Plan Premium Country Italy Device Samsung Galaxy A41 Operating System Android My Question or Issue Hello , I payed two times this month one on the 15 of March and one on the 22 of March, just a few days after , I also checked on the official page on ...

Newbie

Plan Premium Country Italy Device  Samsung Galaxy A41 Operating System  Android    My Question or Issue Hello , I payed two times this month one on the 15 of M...

Yordan

Moderator

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Plans or possibilities for releasing Spotify Free in Republic of Korea

PlanFreeCountryRepublic of KoreaDeviceSamsung Galaxy A7 (2018), Windows, Macbook Air (M1, 2020)Operating SystemAndroid 10, Windows 11, macOS Monterey My Question or Issue Spotify does not currently support free advertising-based streaming services in...

Visitor

Plan Free Country Republic of Korea Device Samsung Galaxy A7 (2018), Windows, Macbook Air (M1, 2020) Operating System Android 10, Windows 11, macOS Monterey   My Question or Issue &nbs...

Maxim

Spotify Star

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Not make liked playlist randomly just start only playing 30 second clips of songs.

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or tell us why it does that.

Visitor

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or t...

330 Views

0 replies

0 likes

Mobile
Other
  • 330 Views
  • 0 replies
  • 0 likes

Solved!! Premium subscription for a longer period in one payment

I searched for an answer to my question for a long time, but I couldn't find it (maybe I was looking badly ). My question:How can I pay for an individual/duo premium subscription for a longer period (3/6/12 months) in one payment?That is, once paid a...

Newbie

I searched for an answer to my question for a long time, but I couldn't find it (maybe I was looking badly 😄).   My question: How can I pay for an individual/duo premium subscription for a l...

Maxim

Spotify Star

912 Views

1 replies

0 likes

  • 912 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to stop MTS partner subscription?

Hi there!I got Premium account from partner MTS in Russia and now i would like to create Family account. For switching on Family acc i had to become again a member with free account and thus I unsubscribed in MTS. But in Spotify I still have Premium ...

Casual Listener

Hi there! I got Premium account from partner MTS in Russia and now i would like to create Family account. For switching on Family acc i had to become again a member with free account and thus&n...

zephyr2712

Casual Listener

5527 Views

18 replies

2 likes

  • 5527 Views
  • 18 replies
  • 2 likes

Superuser Contribution Will my partner's playlists be saved if I switch from Premium Family to Duo?

Hi, I want to switch to Premium Duo now that it's available, as I have a premium family account, but it's just me and my partner using it. I am not seeing any information as to what happens to my partner's account if I switch my subscription. Ideally...

Visitor

Hi,   I want to switch to Premium Duo now that it's available, as I have a premium family account, but it's just me and my partner using it.   I am not seeing any information as to what...

CarlosE

Spotify Legend

13899 Views

10 replies

0 likes

  • 13899 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family paused after moving from RU to DE for manager, but works for other accounts

PlanPremium FamilyCountryRU -> DE My Question or IssueAfter Spotify failed to charge money from RU mastercard, I've changed the country to DE and paid from DE Visa. The money was charged, and I added a few members to the "family". But for me, it stil...

Regular

Plan Premium Family Country RU -> DE   My Question or Issue After Spotify failed to charge money from RU mastercard, I've changed the country to DE and paid from DE Visa. The money was ...

Ver

Spotify Legend

949 Views

2 replies

0 likes

  • 949 Views
  • 2 replies
  • 0 likes

Shared account?!!

OK, nothing that hasn’t been said before here, but before I move to another system, is anyone at Spotify able to explain why the user demand for shared accounts is being ignored? I have no interest in having a separate account to my wife and certainl...

Newbie

OK, nothing that hasn’t been said before here, but before I move to another system, is anyone at Spotify able to explain why the user demand for shared accounts is being ignored? I have no interest i...

742 Views

0 replies

0 likes

  • 742 Views
  • 0 replies
  • 0 likes

Superuser Contribution Subscription suspend immediately without advice spotify

PlanPremiumCountryBrazilDeviceiPhone 12, PCOperating SystemiOS 15, Windows 10My Question or IssueI received an email saying that there was a problem with payment and the account was suspended. Some years ago when this happened my premium was not susp...

Newbie

Plan Premium Country Brazil Device iPhone 12, PC Operating System iOS 15, Windows 10 My Question or Issue I received an email saying that there was a problem with payment and the accou...

Alex

Spotify Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money debited, no premium

Plan Premium Country Turkey Device Samsung Galaxy S20 Operating System Android 11 Hello, I used to pay for my subscription using a Russian card, now I am geographically located in Turkey and today I paid for my subscription with a Turkish card, the m...

Casual Listener

Plan Premium Country Turkey   Device Samsung Galaxy S20 Operating System Android 11   Hello, I used to pay for my subscription using a Russian card, now I am geographica...

Yordan

Moderator

570 Views

2 replies

0 likes

  • 570 Views
  • 2 replies
  • 0 likes

how to change from free starbucks premium to paid premium?

I've had a free account through Sbux for 5 years and I'm leaving the company so I want to pay for my own premium account. But I don't want to lose any of my music or playlists. How can I change the same account to a paid account?

Newbie

I've had a free account through Sbux for 5 years and I'm leaving the company so I want to pay for my own premium account. But I don't want to lose any of my music or playlists. How can I change the s...

Maxim

Spotify Star

643 Views

1 replies

0 likes

  • 643 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan changing of another country

Hello. I'm from Ukraine. The problem i faced, that spotify logged me out, and when i tried to loggin, it said i need to change the country. If i will change the country i need to pay more, but i located in the another temproriraly because of the war,...

Regular

Hello. I'm from Ukraine. The problem i faced, that spotify logged me out, and when i tried to loggin, it said i need to change the country. If i will change the country i need to pay more, but i loca...

Eni

Moderator

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disabled account, removed from the subscription

Hello, My account was suspended and unliked from my subscription because I didn't make it to update the address. Currently, I can't return to that subscription, the invitation link double-check not working. Where I can tell my login email in order to...

Casual Listener

Hello, My account was suspended and unliked from my subscription because I didn't make it to update the address. Currently, I can't return to that subscription, the invitation link double-check not...

Alex

Spotify Legend

597 Views

3 replies

1 likes

  • 597 Views
  • 3 replies
  • 1 likes

Superuser Contribution Duo Mix Not Showing Up / Blend Not Available

PlanPremium DuoCountryCanada Operating SystemWindows 10 & Android My Question or IssueI signed up for Duo because of Duo Mix - it is still advertised on the sign up page. But according to this forum, this is no longer available and we're supposed to ...

Newbie

Plan Premium Duo Country Canada   Operating System Windows 10 & Android   My Question or Issue I signed up for Duo because of Duo Mix - it is still advertised on the sign up pa...

Yordan

Moderator

707 Views

1 replies

0 likes

  • 707 Views
  • 1 replies
  • 0 likes

free subscription for not new users in Russia

PlanPremiumCountryRussia My Question or IssueI switched to spotify on purpose a year ago, because I like this service compared to other local ones in Russia, and now, after a year and a half, spotify stops subscribing due to technical reasons for the...

Casual Listener

Plan Premium Country Russia   My Question or Issue I switched to spotify on purpose a year ago, because I like this service compared to other local ones in Russia, and now, after a year an...

murad18711

Casual Listener

927 Views

1 replies

3 likes

  • 927 Views
  • 1 replies
  • 3 likes