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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67038 Views

18 replies

94 likes

  • 67038 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132518 Views

69 replies

10 likes

Premium for Family
  • 132518 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

67679 Views

89 replies

4 likes

  • 67679 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

250441 Views

154 replies

13 likes

  • 250441 Views
  • 154 replies
  • 13 likes

Superuser Contribution Spotify Student + Hulu Not Working

PlanSpotify Student PremiumCountryUSADeviceiPad (7th Gen.), Lenovo Gaming 3Operating System(iOS 15.1, Windows 11) My Question or IssueMy Premium individual account shows that I have Spotify with the free Hulu. My account page shows both Spotify and H...

Casual Listener

Plan Spotify Student Premium Country USA Device iPad (7th Gen.), Lenovo Gaming 3 Operating System (iOS 15.1, Windows 11)   My Question or Issue My Premium individual account shows that...

CarlosE

Spotify Legend

773 Views

3 replies

0 likes

  • 773 Views
  • 3 replies
  • 0 likes

Superuser Contribution Account erased

Hi SpotifyI had been a premium subscriber for 9 years. A week ago I missed my first payment ever. Two days later no record of my account exists. Totally erased. Nice. Thanks. Good times.....

Casual Listener

Hi Spotify I had been a premium subscriber for 9 years. A week ago I missed my first payment ever. Two days later no record of my account exists. Totally erased. Nice. Thanks. Good times.....  

CarlosE

Spotify Legend

829 Views

4 replies

0 likes

  • 829 Views
  • 4 replies
  • 0 likes

Superuser Contribution Débito doble

Hola,Tengo un débito doble en mi tarjeta por parte de spotify durante este mes, verifique ya los movimientos bancarios. La única cuenta alterna que tenia la verifique igual y no ha tenido planes ni ha registrado movimientos.Me gustaría que me ayudará...

Visitor

Hola, Tengo un débito doble en mi tarjeta por parte de spotify durante este mes, verifique ya los movimientos bancarios. La única cuenta alterna que tenia la verifique igual y no ha tenido planes ni...

Elena

Moderator

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

cant renew sub

i get this on payment "Oops! Something went wrong, please try again." this from opening account tab from spot ify, and trying to log in in the browserWe failed to log you in Something went wrong. Close this window and try again later. the contact us ...

Music Fan

i get this on payment "Oops! Something went wrong, please try again."   this from opening account tab from spot ify, and trying to log in in the browser We failed to log you in   Somet...

Maxim

Spotify Star

516 Views

1 replies

0 likes

  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify HIFI

when are you going to have the HIFI lossless quality streaming option ? Thank you

Regular

when are you going to have the HIFI lossless quality streaming option ?  Thank you 

PublicSafety

Regular

2815 Views

5 replies

4 likes

  • 2815 Views
  • 5 replies
  • 4 likes

Superuser Contribution Prices in Kazakhstan

I think you have seen more than once messages from the Kazakhstani community on the topic of price reductions in Kazakhstan. The question is still relevant, since from an economic point of view, the prices for the Spotify subscription are too high, w...

Newbie

I think you have seen more than once messages from the Kazakhstani community on the topic of price reductions in Kazakhstan. The question is still relevant, since from an economic point of view, the ...

MafeG

Spotify Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3 Month trial

I saw the add about the 3 month free trail, which i was interested in. I did everything i needed to do, paid the 0,01 euro etc. But when i go to my account it still says i don't have spotify premium, it even says i paid when i go to payment receipts ...

Newbie

I saw the add about the 3 month free trail, which i was interested in. I did everything i needed to do, paid the 0,01 euro etc. But when i go to my account it still says i don't have spotify premium,...

MafeG

Spotify Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failed Error

PlanFree(Trying to get premium)CountryIndiaDeviceWindows PC and Redmi 9 Operating SystemWindows 11 and Android 10 My Question or IssueHi everyoneSo I am trying to get 3 month free premium trial which is available on my account but as I put my card in...

Newbie

Plan Free(Trying to get premium) Country India Device Windows PC and Redmi 9  Operating System Windows 11 and Android 10    My Question or Issue Hi everyone So I am trying t...

MafeG

Spotify Legend

1707 Views

2 replies

1 likes

  • 1707 Views
  • 2 replies
  • 1 likes

Superuser Contribution Can't subscribe to a student's plan

For 3+ months I have been signed up for a student subscription. Without my permission, Spotify switched me to a regular Premium. When I try to sign up for a student's plan again, the system says that I have already taken advantage of this opportunity...

Newbie

  For 3+ months I have been signed up for a student subscription. Without my permission, Spotify switched me to a regular Premium. When I try to sign up for a student's plan again, the system s...

Alex

Spotify Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Address form not shown on payment page

CountryUSA DeviceWindows and Iphone My Question or IssueThe address form not shown on payment page. I have tried different devices and different internet network. Please help me !

Casual Listener

Country USA   Device Windows and Iphone   My Question or Issue The address form not shown on payment page. I have tried different devices and different internet network. Please ...

Maxim

Spotify Star

438 Views

3 replies

0 likes

  • 438 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant get premium with crypto.com visa card

I have the crypto.com visa card that lets me get 100% card back when subbed to premium. After keying in my card details and the sms OTP, im got the 404 error.

Newbie

I have the crypto.com visa card that lets me get 100% card back when subbed to premium. After keying in my card details and the sms OTP, im got the 404 error.

lpaxxx

Newbie

4627 Views

2 replies

1 likes

  • 4627 Views
  • 2 replies
  • 1 likes

Superuser Contribution Another transaction pending

PlanFree/PremiumCountryNetherlandsDeviceHuawei P30lite, Acer Nitro PCOperating SystemWindows 10 My Question or IssueHello,I just bought the 3 months for free deal, but for some reason there is another transaction pending in my bank account. The pictu...

Casual Listener

  Plan Free/Premium Country Netherlands Device Huawei P30lite, Acer Nitro PC Operating System Windows 10   My Question or Issue Hello, I just bought the 3 months for free deal, ...

Jeremy

Spotify Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Solved!! [iOS] Spotify premium

I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve done it so many times I’ve memorized my card info.

Newbie

I have two Spotify accounts and on one account I accidentally bought premium for with a card so I canceled it and then tried to get it on my other account but it keeps saying there is an error I’ve d...

Maxim

Spotify Star

518 Views

1 replies

0 likes

iOS
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago premiun estandarf y no familiar

Me han cobrado plan basico y siempre he tenido familiar. Se cobro un familiar y rige la otra semana anulando las cuentas de ahora. Necesito me cobren el adicional para tener el plan familiar nuevamente urgente Plan Familiar Country Chile Device (iPho...

Newbie

Me han cobrado plan basico y siempre he tenido familiar. Se cobro un familiar y rige la otra semana anulando las cuentas de ahora.   Necesito me cobren el adicional para tener el plan famili...

CarlosE

Spotify Legend

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Getting charged twice per month and still showing payment failed

Plan Premium for students Country Pakistan Device Operating System Android My Question or Issue I just got charged twice for premium subscription of Spotify for this month . Then i open Spotify and it's showing me that" payment is failed and subscrip...

Newbie

  Plan Premium for students Country Pakistan Device   Operating System Android    My Question or Issue I just got charged twice for premium subscription of S...

Eni

Moderator

1216 Views

1 replies

0 likes

  • 1216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to activate spotify+headspace student bundle

Plan: Student premiumCountry: UK Hi, I've linked headspace to spotify to activate the student bundle but on headspace it tells me that I need to pay for a subscription. Is there no more spotify and headspace bundle for students?

Newbie

Plan: Student premium Country: UK   Hi, I've linked headspace to spotify to activate the student bundle but on headspace it tells me that I need to pay for a subscription. Is there no mo...

CarlosE

Spotify Legend

1046 Views

1 replies

0 likes

  • 1046 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo not working on app

PlanDuoCountryEstoniaOperating SystemAndroid My Question or IssueI have duo for few mothts and i invited my gf to join it. She joined it but on the app she still has spotify free

Casual Listener

Plan Duo Country Estonia Operating System Android   My Question or Issue I have duo for few mothts and i invited my gf to join it. She joined it but on the app she still has spotify free

Jeremy

Spotify Legend

589 Views

3 replies

0 likes

  • 589 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Plan did not return to Standard Premium after expiry

PlanFree/PremiumCountryUnited Kingdom My Question or IssueHi, I have recently been charged 3 months running for Spotify Premium + Headspace after my student discount expired (presuming I have exceeded the 4 year limit). I am not happy however as it c...

Newbie

Plan Free/Premium Country United Kingdom   My Question or Issue Hi,   I have recently been charged  3 months running for Spotify Premium + Headspace after my student discount e...

Jeremy

Spotify Legend

848 Views

1 replies

0 likes

  • 848 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium: can't change country/payment method (already tried everything in this forum)

Plan: PremiumCountry: Cyprus Device: Macbook Pro, IphoneOperating System: IOS Did you test incognito mode?YES, already tested every solution that is posted in this forum. My Question or IssueHello, I'm a Spotify Premium customer and I need to change ...

Casual Listener

  Plan: Premium Country: Cyprus   Device: Macbook Pro, Iphone Operating System: IOS   Did you test incognito mode? YES, already tested every solution that is posted in thi...

Jeremy

Spotify Legend

751 Views

2 replies

0 likes

Premium
Unsolved
  • 751 Views
  • 2 replies
  • 0 likes

Superuser Contribution Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am paying 10.73 per month and receiving free service with ads recently. How do I get premiu...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am pa...

Alex

Spotify Legend

667 Views

3 replies

0 likes

  • 667 Views
  • 3 replies
  • 0 likes