Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 149247 Views
- 100 replies
- 12 likes
- 149247 Views
- 100 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 17117 Views
- 27 replies
- 4 likes
- 17117 Views
- 27 replies
- 4 likes
Superuser Contribution Double charged today
PlanPremiumCountryEcuador DeviceHuawei Y9 PrimeOperating SystemAndroid My Question or IssueI woke up this morning and found out Spotify had emailed me because there was an issue with my method of payment, but they charged me minutes later the monthly...
- Plan Premium Country Ecuador Device Huawei Y9 Prime Operating System Android My Question or Issue I woke up this morning and found out Spotify had emailed me because there was ...
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- Casual Listener
- 604 Views
- 6 replies
- 0 likes
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Premium
- 604 Views
- 6 replies
- 0 likes
Changer d’abonnement (FAMILLE vers DUO)
Plan PremiumCountry France My Question or Issue Bonjour, J’ai un abonnement Spotify Famille pour 2 personnes.Je souhaite le modifier pour passer au Spotify Duo Premium. Cette modification semble bloquée sur la plateforme ; je reçois le message « Impo...
- Plan Premium Country France My Question or Issue Bonjour, J’ai un abonnement Spotify Famille pour 2 personnes. Je souhaite le modifier pour passer au Spotify Du...
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- Spotify Star
- 492 Views
- 1 replies
- 0 likes
- 492 Views
- 1 replies
- 0 likes
Superuser Contribution can't avail premium 1 month trial
payment issues via debit cardPlanFreeCountryIndiaDevice(Redmi 7a)Operating SystemMIUI 12My Question or Issuei've been trying to avail the 1 month premium trial but everytime i try " this card doesn't allow monthly billing" shows up and i clearly can'...
- payment issues via debit card Plan Free Country India Device (Redmi 7a) Operating System MIUI 12 My Question or Issue i've been trying to avail the 1 month premium trial but everytime i try...
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- Moderator
- 544 Views
- 5 replies
- 0 likes
- 544 Views
- 5 replies
- 0 likes
Superuser Contribution Advertising is frequencly all 15 minutes
PlanFreeCountryFranceDeviceLaptop HP Operating SystemWindows 10 version 20h2OS :19042.844 My Question or Issuewhy the ads run every 15 minutes and it cuts the songs all the time. it is not better to broadcast the ad every 2 hours or every 5 hours rat...
- Plan Free Country France Device Laptop HP Operating System Windows 10 version 20h2 OS :19042.844 My Question or Issue why the ads run every 15 minutes and it...
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- Composer
- 657 Views
- 2 replies
- 1 likes
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FreePC
- 657 Views
- 2 replies
- 1 likes
Superuser Contribution How is my subscription fee shared among artists?
How is my subscription fee split between artists I listen to? In theory if I listened to just one song in a month, would 100% of my fee (minus Spotify's cut) go to that one artist? or would they get just 0.003p of my fee?
- How is my subscription fee split between artists I listen to? In theory if I listened to just one song in a month, would 100% of my fee (minus Spotify's cut) go to that one artist? or would ...
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- Spotify Legend
- 467 Views
- 2 replies
- 1 likes
- 467 Views
- 2 replies
- 1 likes
Superuser Contribution Prepaid 12-Month Premium Card was entered/processed on New Account & still thinks it's Free Account?
PlanFree/PremiumCountryCanadaDevice(HP Laptop, Google Chrome Browser)Operating System(Windows 10) My Question or IssueI made a New Account, deleted my old one, created a new email & created a Spotify Account (although haven't received any confirmatio...
- Plan Free/Premium Country Canada Device (HP Laptop, Google Chrome Browser) Operating System (Windows 10) My Question or Issue I made a New Account, deleted my old one, created a new ...
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- Spotify Legend
- 767 Views
- 6 replies
- 0 likes
- 767 Views
- 6 replies
- 0 likes
Premium 3month $9.99
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, ...
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- Spotify Star
- 302 Views
- 1 replies
- 0 likes
- 302 Views
- 1 replies
- 0 likes
Superuser Contribution Just purchased 12 Months Premium Plan but my account still says it's Free
I just bought a 12 Months Premium subscription plan but it's still not showing up on my account. I used PayMaya (QR Pay) as payment method and chose prepay method. My paymaya account was charged but my spotify account still not showing the premium su...
- I just bought a 12 Months Premium subscription plan but it's still not showing up on my account. I used PayMaya (QR Pay) as payment method and chose prepay method. My paymaya account was charged but ...
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- Regular
- 534 Views
- 3 replies
- 0 likes
- 534 Views
- 3 replies
- 0 likes
Superuser Contribution Four times debited
PlanPremiumCountryBolivaDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueI tried to pay Four times and got a card error. But you debit normal.And the card error continues.
- Plan Premium Country Boliva Device Samsung Galaxy 9 Operating System Android My Question or Issue I tried to pay Four times and got a card error. But you debit normal. And the card ...
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- Spotify Legend
- 454 Views
- 3 replies
- 1 likes
- 454 Views
- 3 replies
- 1 likes
Superuser Contribution "Something went wrong" but card still charged
PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 10 My Question or IssueI tried to sign up for Premium. After I put in my card info, it said "something went wrong." my card was still charged though, so I input all my info correctly and it was...
- Plan Premium Country USA Device Laptop Operating System Windows 10 My Question or Issue I tried to sign up for Premium. After I put in my card info, it said "something went wrong." m...
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- Spotify Legend
- 452 Views
- 3 replies
- 0 likes
- 452 Views
- 3 replies
- 0 likes
Superuser Contribution Money Deducted from bank but not get subscription
This thing happened to me today. I subscribed to the Family Premium option and money was debited from my account(paytm) and my Spotify premium isn't activated....I checked my account status and it is showing me as a free user...!!!Please refund my mo...
- This thing happened to me today. I subscribed to the Family Premium option and money was debited from my account(paytm) and my Spotify premium isn't activated....I checked my account status and it is...
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- Spotify Legend
- 560 Views
- 3 replies
- 0 likes
- 560 Views
- 3 replies
- 0 likes
Superuser Contribution Cannot upgrade to $10.99 USD Premium using credit card
PlanFree to PremiumCountryUSADeviceMacBook Air (M1, 2020)Operating SystemBig Sur (11.2.2) I would like to upgrade to Premium using a credit card and cannot. When I select the $9.99 plan, I can enter credit card info, but when I submit, I get the drea...
- Plan Free to Premium Country USA Device MacBook Air (M1, 2020) Operating System Big Sur (11.2.2) I would like to upgrade to Premium using a credit card and cannot. When ...
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- Spotify Legend
- 300 Views
- 1 replies
- 0 likes
- 300 Views
- 1 replies
- 0 likes
NZ - Unable to upgrade to Duo or Family
I'm currently using spotify Premium and have been a self-paying member for two years (i.e. not through a third party provider) I'm trying to add an account for my son and wanted to get Duo, or Family - although either upgrade has the same problem. Wh...
- I'm currently using spotify Premium and have been a self-paying member for two years (i.e. not through a third party provider) I'm trying to add an account for my son and wanted to get Duo, ...
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- Spotify Star
- 486 Views
- 1 replies
- 0 likes
- 486 Views
- 1 replies
- 0 likes
Humble Request for Help
PlanFree for now/Premium at the end of the month.CountryTrinidad and TobagoDevice(iPhone 12Pro)Operating System(Latest My Question or IssueGood Day, Spotify just released in the Caribbean region, i have waited YEARS for this to happen, i would like t...
- Plan Free for now/Premium at the end of the month. Country Trinidad and Tobago Device (iPhone 12Pro) Operating System (Latest My Question or Issue Good Day, Spotify ju...
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- Spotify Star
- 255 Views
- 1 replies
- 0 likes
- 255 Views
- 1 replies
- 0 likes
Unable to change country and add duo account
PlanPremium DuoCountryGermanyDeviceHuawei P30 LiteOperating SystemAndroid My Question or IssueI just upgraded my account to duo so my wife can also use premium, but I can't register the account because I get the error that I'm trying to register the ...
- Plan Premium Duo Country Germany Device Huawei P30 Lite Operating System Android My Question or Issue I just upgraded my account to duo so my wife can also use premium, but I can't r...
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- Spotify Star
- 686 Views
- 1 replies
- 0 likes
- 686 Views
- 1 replies
- 0 likes
Big problem, 3 times debited !!!
PlanPremiumCountryFRANCEDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, my wife has subscribed to a premium offer on her account, we have been debited 3 times...
- Plan Premium Country FRANCE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, my wi...
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- Spotify Star
- 318 Views
- 1 replies
- 0 likes
- 318 Views
- 1 replies
- 0 likes
Superuser Contribution Unable to change plan from Premium to Premium plus Headspace?
PlanPremiumCountryScotland, United KingdomDeviceLenovo G580 LaptopOperating System Windows 10 My Question or IssueHi there I was wondering if anyone could help me. Essentially I've had Premium for nearly 2 years now, and I was looking to change my pl...
- Plan Premium Country Scotland, United Kingdom Device Lenovo G580 Laptop Operating System Windows 10 My Question or Issue Hi there I was wondering if anyone could help me. Essen...
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- Casual Listener
- 1087 Views
- 4 replies
- 0 likes
- 1087 Views
- 4 replies
- 0 likes
Superuser Contribution South African debit card not working
PlanPremiumCountrySouth AfricaDeviceGalaxy S9+, Windows PCOperating SystemAndroid, Windows 10 My Question or IssueGood day, My old debit card expired that I was using for premium subscriptiont. I am trying to update with my new debit card but I keep ...
- Plan Premium Country South Africa Device Galaxy S9+, Windows PC Operating System Android, Windows 10 My Question or Issue Good day, My old debit card expired that I ...
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- Newbie
- 4460 Views
- 16 replies
- 0 likes
- 4460 Views
- 16 replies
- 0 likes
Solved!! Can`t update expired card.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan`t update expired card. After submitting payment with a new one, i`m forwarded back to Spo...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can`t u...
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- Spotify Star
- 775 Views
- 3 replies
- 0 likes
- 775 Views
- 3 replies
- 0 likes
Solved!! Availability of Spotify in other countries!
PlanFreeCountryCambodiaDeviceSamsung S10+Operating SystemAndroid 9 Spotify keeps on telling their consumers that they are trying to bring availability of Spotify in other countries as fast and as much as possible. But, i don't see changes. I have bee...
- Plan Free Country Cambodia Device Samsung S10+ Operating System Android 9 Spotify keeps on telling their consumers that they are trying to bring availability of Spotify in other count...
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- Spotify Star
- 480 Views
- 2 replies
- 0 likes
- 480 Views
- 2 replies
- 0 likes