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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5217 Views
  • 23 replies
  • 2 likes
  • 5217 Views
  • 23 replies
  • 2 likes

Superuser Contribution Lütfen Yardım

Spotify ı Deneme Sürümünü kullanıyordum ve iptal etmeyi unutmuştum kartımdan 17.99 tl para çekmiş iade nasil edebilirim premiumu iptal ettim

  • Casual Listener
  • Spotify ı Deneme Sürümünü kullanıyordum ve iptal etmeyi unutmuştum kartımdan 17.99 tl para çekmiş iade nasil edebilirim premiumu iptal ettim 
  • Elena
  • Moderator
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

Upgrading to duo, saved music

PlanPremium/DuoCountryCanadaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHello, So I have a question about the Spotify duo accounts. I saw this question asked but not really answered in another post. I know that if I upgrade my pla...

  • Newbie
  • Plan Premium/Duo Country Canada Device Huawei P20 Pro Operating System Android   My Question or Issue Hello,    So I have a question about the Spotify duo accounts. I saw t...
  • 引きこもり
  • Roadie
  • 671 Views
  • 1 replies
  • 1 likes
  • Duo
    Duo Mix
    Playlists
    saved music
    Subscription
  • 671 Views
  • 1 replies
  • 1 likes

Tenho plano premium e pago 16,90, mas num cartao diferente veio a cobraa de 199,00 e nao reconheco.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 444 Views
  • 3 replies
  • 0 likes
  • 444 Views
  • 3 replies
  • 0 likes

Can you switch from Premium to PlayStation Music ?

I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant the cost. Now I want to go back to Premium with agai...

  • Music Fan
  • I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant t...
  • ViperHD
  • Music Fan
  • 713 Views
  • 2 replies
  • 0 likes
  • 713 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problems activating Hulu with the student discount

PlanStudent PremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I went to go activate my Hulu account, I hit "I do not have a Hulu account" and then it says the "We've hit a snag." It also says "We hit a snag" if I click I ...

  • Visitor
  •   Plan Student Premium Country United States Operating System Windows 10   My Question or Issue When I went to go activate my Hulu account, I hit "I do not have a Hulu account" and...
  • Elena
  • Moderator
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

6 months free trial not counting

Hey y'all. I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new account and when I try to redeem another trial it says I have one a...

  • Visitor
  • Hey y'all.    I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new a...
  • OneByBoo
  • Roadie
  • 489 Views
  • 1 replies
  • 1 likes
  • Premium
    Trial
  • 489 Views
  • 1 replies
  • 1 likes

Superuser Contribution Subscription

PlanStudent premium with headspace CountryUKMy Question or IssueMy subscription is £4.99 a month, but in 12 months will it automatically charge me £14.99 for Spotify and headspace or will it give me an option to renew?

  • Newbie
  • Plan Student premium with headspace  Country UK My Question or Issue My subscription is £4.99 a month, but in 12 months will it automatically charge me £14.99 for Spotify and headspace or w...
  • Ivan
  • Spotify Legend
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I add headspace to a new premium subscription during the trial period?

I've just started a premium subscription which comes with a 30 day free trial period. Can I change this to a Headspace subscription and still get the 30 day free trial?

  • Visitor
  • I've just started a premium subscription which comes with a 30 day free trial period.  Can I change this to a Headspace subscription and still get the 30 day free trial?
  • Ivan
  • Spotify Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Maintaining Playlists when upgrading

I had Premium through Vodaphone. I’ve left vodaphone so want to upgrade to Premium. Will I be able to keep my library playlists or will they be lost? Also if A premium member were to upgrade to Spotify Family, & I were to join them, would I be able t...

  • Visitor
  • I had Premium through Vodaphone. I’ve left vodaphone so want to upgrade to Premium. Will I be able to keep my library playlists or will they be lost?   Also if A premium member were to upgrade...
  • Elena
  • Moderator
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution My school doesn't show up on the Sheerid student Verification

My TasTafe school campus doesn't show up and when I just write TasTafe it says that I need to select an eligible school.

  • Visitor
  • My TasTafe school campus doesn't show up and when I just write TasTafe it says that I need to select an eligible school.   
  • Ivan
  • Spotify Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Hulu with Premium subscription

PlanPremiumCountryUSMy Question or IssueI am unable to access hulu. I lost my spotify + hulu subscription a couple months back after someone hacked into my account and changed my subscription. After realizing my account was changed to family plan I w...

  • Newbie
  • Plan Premium Country US My Question or Issue I am unable to access hulu. I lost my spotify + hulu subscription a couple months back after someone hacked into my account and changed my subsc...
  • Xenia
  • Moderator
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student Renewed, Hulu not working

PlanStudentCountryUSA Operating SystemMac OS High Sierra 10.13.6 My Question or IssueI renewed my student subscription a few months ago but it seems like I lost access to Hulu. When I click "Start Watching" for Hulu under "My Services" it just takes ...

  • Visitor
  • Plan Student Country USA   Operating System Mac OS High Sierra 10.13.6   My Question or Issue I renewed my student subscription a few months ago but it seems like I lost access to ...
  • Xenia
  • Moderator
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged 3 Times in a Month

Plan Premium Country Turkey Device Samsung Galaxy Note5 and PC Operating System Android and Windows 10 My Question or Issue Hey there, I normally use a student account and I pay for my premium around 18th of each month. But in March I had been charge...

  • Newbie
  • Plan Premium Country Turkey Device Samsung Galaxy Note5 and PC Operating System Android and Windows 10   My Question or Issue Hey there, I normally use a student account an...
  • Elena
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Boleto

Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gerar o boleto, disseram que me enviariam uma cópia do ...

  • Casual Listener
  • Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gera...
  • samesquinho
  • Casual Listener
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to cancel payment?

HiPlanPremiumMy Question or IssueHow to cancel my payment? Today I'm charged and I don't want to be charged :C

  • Casual Listener
  • Hi Plan Premium My Question or Issue How to cancel my payment? Today I'm charged and I don't want to be charged :C
  • Mario
  • Spotify Legend
  • 628 Views
  • 6 replies
  • 0 likes
  • 628 Views
  • 6 replies
  • 0 likes

Superuser Contribution Hi i have been charged 2x £15 today for my family account. This should only be one payment please he

Plan/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan /Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to cancel a subscription to an account to which I no longer have access

Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is, no longer I have access to the account and do not...

  • Visitor
  • Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is...
  • Ivan
  • Spotify Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged €9,99 instead of the €4,99 student discount. I don't know for how long this is going on.

PlanPremiumCountryBelgiumDeviceSamsung galaxy s20+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear,yesterday i found out spotify charged me 9,99 instead of the 4,99 student discount promo. Note, i am still a student. i...

  • Visitor
  • Plan Premium Country Belgium Device Samsung galaxy s20+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Dear, yesterday i found out spotify charge...
  • Ivan
  • Spotify Legend
  • 557 Views
  • 1 replies
  • 0 likes
  • Student
  • 557 Views
  • 1 replies
  • 0 likes

Hulu/ Premium

PlanPremiumCountry- USA My Question or IssueI have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I have been using that subscription ever since. Today my music was cut off and subs...

  • Casual Listener
  •   Plan Premium Country- USA   My Question or Issue I have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I ha...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

3 month Premium

After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund? None of the below information is required. However, the more you provide the easier it will be for us to try and he PremiumCo...

  • Visitor
  •   After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund?   None of the below information is required. However, the m...
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes