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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11837 Views
  • 24 replies
  • 2 likes
  • 11837 Views
  • 24 replies
  • 2 likes

“It looks like you’re not eligible for that offer”

PlanPremiumCountryUnited KingdomDeviceiPhone 11 & PCOperating SystemiOS 13.7 & Windows 10 My Question or IssueI’m getting the “It looks like you’re not eligible for that offer, but we found more for you.” message after signing up and subscribing to p...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 11 & PC Operating System iOS 13.7 & Windows 10   My Question or Issue I’m getting the “It looks like you’re not eligible for...
  • SmokeyOdinTV
  • Casual Listener
  • 932 Views
  • 2 replies
  • 4 likes
  • 932 Views
  • 2 replies
  • 4 likes

Solved!! Your account is not eligible for a Google Nest Mini

PlanPremiumCountryCanada Device(Iphone 11)Operating System(Windows 10, IOS 14) My Question or IssueHi I just signed up for spotify premium cause of the free google nest mini and it says i'am not eligible for it. Why ?

  • Casual Listener
  • Plan Premium Country Canada   Device (Iphone 11) Operating System (Windows 10, IOS 14)   My Question or Issue Hi I just signed up for spotify premium cause of the free google nes...
  • EthanS1
  • Community Legend
  • 7196 Views
  • 28 replies
  • 0 likes
  • 7196 Views
  • 28 replies
  • 0 likes

Spotify Premium for Samsung

I have recently bought a new Samsung A51 in the UK and it came with a 6 month free Spotify Premium subscription. I have a Spotify account and I tried to get the Spotify Premium however when I press on the Spotify Premium for Samsung it says that I am...

  • Regular
  • I have recently bought a new Samsung A51 in the UK and it came with a 6 month free Spotify Premium subscription. I have a Spotify account and I tried to get the Spotify Premium however when I press o...
  • Nati2
  • Regular
  • 1612 Views
  • 8 replies
  • 0 likes
  • 1612 Views
  • 8 replies
  • 0 likes

Google Nest Mini Google Store Order

PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI am having difficulties linking my google account with my Spotify to place an order for the Google Nest Mini. What do I have to do to complete this...

  • Visitor
  • Plan Premium Family Country Canada Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I am having difficulties linking my google account with my Spotify ...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Duo - my partner can't log in. He is told that the adress is wrong.

Premium, Duo, *snip - personal information* - we are using at with Iphone. It works on my phone, but not on his. What can we do? The answer he gets from spotify says: you need to be at the same adress. But we are... Do you have an idea what we can do...

  • Casual Listener
  • Premium, Duo, *snip - personal information* - we are using at with Iphone. It works on my phone, but not on his. What can we do? The answer he gets from spotify says: you need to be at the same adres...
  • Billy-J
  • Spotify Star
  • 2261 Views
  • 3 replies
  • 0 likes
  • 2261 Views
  • 3 replies
  • 0 likes

Eligible for Google Nest with Spotify Premium + Headspace?

PlanPremiumCountryUK My Question or Issue Hi there I originally had Spotify Premium but recently switched to Premium + Headspace. My question is am I eligible for a Google Nest? I’ve never used a code to claim anything with Spotify before but haven’t...

  • Visitor
  • Plan Premium Country UK   My Question or Issue   Hi there   I originally had Spotify Premium but recently switched to Premium + Headspace.  My question is am I eligible f...
  • GrifGrif
  • Songwriter
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Your account is not eligible for a Google Nest Mini

I cannot understand why, it keeps saying I am not eligible for this offerHere are some reasons why your account might not be eligible:You subscribe to Spotify Premium through a partner.No I don't You don’t currently have an eligible Spotify Premium a...

  • Casual Listener
  • I cannot understand why, it keeps saying I am not eligible for this offer Here are some reasons why your account might not be eligible: You subscribe to Spotify Premium through a partner. No I ...
  • GrifGrif
  • Songwriter
  • 1690 Views
  • 7 replies
  • 0 likes
  • 1690 Views
  • 7 replies
  • 0 likes

Nest with Yearly Subscription

PlanPremiumCountryUKDeviceiMacOperating SystemmacOS Catalina My Question or IssueI have a pre-paid yearly subscription (which I purchased through Spotify) & also have my card details for renewal but when I try & claim my free Google Nest it says my a...

  • Casual Listener
  • Plan Premium Country UK Device iMac Operating System macOS Catalina   My Question or Issue I have a pre-paid yearly subscription (which I purchased through Spotify) & also have my ...
  • Billy-J
  • Spotify Star
  • 494 Views
  • 8 replies
  • 0 likes
  • 494 Views
  • 8 replies
  • 0 likes

Looks like you're not eliabgble for this offer- But I am? Why is it showing I'm not? (Google Mini)

Plan PremiumCountryUK It tells me I'm not eligible for the offer, I've never gotten the mini before, I'm on premium, and I pay direct to Spotify.Why am I not eligible? My Question or Issue

  • Visitor
  • Plan  Premium Country UK   It tells me I'm not eligible for the offer, I've never gotten the mini before, I'm on premium, and I pay direct to Spotify. Why am I not eligible?   ...
  • Billy-J
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • GoogleHome
    Premium
  • 285 Views
  • 1 replies
  • 0 likes

Google home mini UK

PlanPremiumCountryUkDevice(IPhone XS, ASUS Windows 10 laptop)Operating System(iOS 13.6.1 Windows 10,etc.) My Question or IssueHow long will it take for me to get the google nest mini email to reeder it?

  • Visitor
  • Plan Premium Country Uk Device (IPhone XS, ASUS Windows 10 laptop) Operating System (iOS 13.6.1 Windows 10,etc.)   My Question or Issue How long will it take for me to get the google n...
  • Billy-J
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Your account is not eligible for a Google Home Mini

PlanPremiumCountryUSADeviceSamsung Galaxy Note 8, PCOperating SystemAndroid Oreo, Windows 10) My Question or IssueI have spotify premium but any link I follow about redeeming the Google Home mini leads to an error or a page saying I am not eligible. ...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy Note 8, PC Operating System Android Oreo, Windows 10)   My Question or Issue I have spotify premium but any link I follow about rede...
  • Xenia
  • Moderator
  • 11036 Views
  • 23 replies
  • 17 likes
  • 11036 Views
  • 23 replies
  • 17 likes

Superuser Contribution Premium account but can’t get a code for the google mini

PlanPremiumCountryUkDevice(iPhone XR)Operating System(iOS 13.7) My Question or IssueI have been a premium account holder for years and have never redeemed anything like this offer of getting a google nest mini before. My friends have been able to get...

  • Newbie
  • Plan Premium Country Uk Device (iPhone XR) Operating System (iOS 13.7)   My Question or Issue I have been a premium account holder for years and have never redeemed anything like this ...
  • 11133934374
  • Casual Listener
  • 798 Views
  • 5 replies
  • 3 likes
  • 798 Views
  • 5 replies
  • 3 likes

Superuser Contribution Para iade

3 aylık üyelik 0.99 kuruş olduğu zaman spotifiyden bir üyelik aldım fakat belli bir zaman kullandıktan sonra üyeliğimi iptal ettim ve hesabı sildim ve 17 şubat 2019 tarihinde kendi ininal hesabımdan 13.99 TL çekildi premium üyeliğimi iptal etmiştim p...

  • Newbie
  • 3 aylık üyelik 0.99 kuruş olduğu zaman spotifiyden  bir üyelik aldım fakat belli bir zaman kullandıktan sonra üyeliğimi iptal ettim ve  hesabı sildim ve 17 şubat 2019 tarihinde kendi ininal...
  • Mihail
  • Spotify Legend
  • 575 Views
  • 3 replies
  • 0 likes
  • 575 Views
  • 3 replies
  • 0 likes

Premium duo fir spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 325 Views
  • 5 replies
  • 0 likes
  • 325 Views
  • 5 replies
  • 0 likes

Удалить информацию о карте

Хочу удалить информацию о моей карте. Как мне это сделать?

  • Casual Listener
  • Хочу удалить информацию о моей карте. Как мне это сделать?
  • Billy-J
  • Spotify Star
  • 701 Views
  • 5 replies
  • 0 likes
  • 701 Views
  • 5 replies
  • 0 likes

Charged after canceling still dont have premium

Hello I was charged 9.99 USD after canceling my subscription and I dont have premium. I only have one account tied to my card so I dont understand why I was charged when I canceled and dont have premium

  • Visitor
  • Hello I was charged 9.99 USD after canceling my subscription and I dont have premium. I only have one account tied to my card so I dont understand why I was charged when I canceled and dont have prem...
  • Billy-J
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Re-verification for student!

Hi there, I was sent an email to re-verify my student plan. I have not capped out at the 4 years yet, so I clicked on the "re-verify" button on the email, and it takes me to a page that just is an overview of my account. There is no place to re-verif...

  • Newbie
  • Hi there, I was sent an email to re-verify my student plan. I have not capped out at the 4 years yet, so I clicked on the "re-verify" button on the email, and it takes me to a page that just is an ...
  • nataliecat
  • Visitor
  • 1241 Views
  • 1 replies
  • 1 likes
  • 1241 Views
  • 1 replies
  • 1 likes

Solved!! Writing off an amount to the wrong account

PlanPremiumCountry Device(Sony VAIO laptop)Operating System(Windows 7)Sorry there was a misunderstanding, account 314vtueqwoxaxhpvpl325cudoln4not used, I ask you to return the debited money, delete the account, since I use other accounts, and pay for...

  • Visitor
  • Plan Premium Country   Device (Sony VAIO laptop) Operating System (Windows 7) Sorry there was a misunderstanding, account 314vtueqwoxaxhpvpl325cudoln4 not used, I ask you to return the ...
  • Billy-J
  • Spotify Star
  • 307 Views
  • 3 replies
  • 0 likes
  • 307 Views
  • 3 replies
  • 0 likes

Premium family subscription ineligible for Google nest offer problem

Hi. I have a UK Family Premium account. Have had it years. When I log in and cannot see any option for me to obtain a Google nest mini. I pay £14.99 month. When i click on the nest pic where it infers I am eligible (it says 'Get a google nest mini on...

  • Casual Listener
  • Hi. I have a UK Family Premium account. Have had it years.    When I log in and cannot see any option for me to obtain a Google nest mini. I pay £14.99 month. When i click on the nest pic...
  • GrifGrif
  • Songwriter
  • 548 Views
  • 8 replies
  • 0 likes
  • 548 Views
  • 8 replies
  • 0 likes

Google Nest in France

PlanPremiumCountryFranceDeviceIphone 11Operating SystemIOS 13.6 My Question or IssueMy current question is why we can't have the free Google Nest in France too.

  • Visitor
  • Plan Premium Country France Device Iphone 11 Operating System IOS 13.6   My Question or Issue My current question is why we can't have the free Google Nest in France too.
  • Billy-J
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes