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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123258 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
42618 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
215152 Views
138 replies
12 likes
Hello i have a issue i have tried everything everything so i decided to start a topic here maybe someone's can help me So in my old account i have tried the free prenium test for 1month but i lost this old account however i didn't except that the aut...
Hello i have a issue i have tried everything everything so i decided to start a topic here maybe someone's can help me So in my old account i have tried the free prenium test for 1month but i ...
Spotify Star
533 Views
1 replies
0 likes
PremiumFinland DeviceMacbook Pro Early 2021Operating SystemiOS 10 I have tried to cancel my premium subscrition multiple times with instructions found here: https://support.spotify.com/us/article/cancel-premium/I get notification that I have now free...
Premium Finland Device Macbook Pro Early 2021 Operating System iOS 10 I have tried to cancel my premium subscrition multiple times with instructions found here: https://sup...
Spotify Legend
454 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDevicePixel 3aOperating SystemAndroid 10 My Question or IssueHi all,While listening to a podcast today I started...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device Pixel 3a Operating System Android 10 &n...
Spotify Legend
671 Views
1 replies
1 likes
PlanPremium familyCountryRussiaDeviceRedmi note 9 pro, OnePlus 9, ACER E1-531GOperating SystemAndroid 11, Windows 10 My Question or IssueHello, the payment does not go through, writes "The payment did not go through. Try again, use a different card o...
Plan Premium family Country Russia Device Redmi note 9 pro, OnePlus 9, ACER E1-531G Operating System Android 11, Windows 10 My Question or Issue Hello, the payment does not go throug...
Spotify Legend
360 Views
1 replies
0 likes
PlanFreeCountryItalyDevicePC / Mobile PhoneOperating System Windows 10 / Android 9.0 My Question or IssueHi, I currently have a free account and never had a premium. When i try to buy it the payment gives back an error, then I get a notification on m...
Plan Free Country Italy Device PC / Mobile Phone Operating System Windows 10 / Android 9.0 My Question or Issue Hi, I currently have a free account and never had a premium. Whe...
Spotify Legend
782 Views
5 replies
0 likes
PlanFreeCountryUSADeviceLGOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep trying to confirm my address because it says I need it to redeem a gift card but it keeps saying its not valid. I've tried so many different ...
Plan Free Country USA Device LG Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I keep trying to confirm my address because it says I need it to re...
Spotify Star
4377 Views
1 replies
0 likes
Az alábbi információk egyike sem szükséges. Azonban minél többet nyújt, annál könnyebben tudunk segíteni.TervIngyenes/PrémiumOrszágHungaryEszköz(iPhone 8, Samsung Galaxy 9, Macbook Pro 2016 végén)Operációs rendszer(iOS 10, Android Oreo, Windows 10 st...
Az alábbi információk egyike sem szükséges. Azonban minél többet nyújt, annál könnyebben tudunk segíteni. Terv Ingyenes/Prémium Ország Hungary Eszköz (iPhone 8, Samsung Galaxy 9, Macbook Pro 20...
Spotify Star
553 Views
3 replies
0 likes
PlanDuoCountrySpain -> SwedenDeviceAndroid & PCOperating SystemWin10, latest android My Question or IssueI recentrly moved from spain to sweden, and now I want to share spotify with my Girlfriend. She allready managed to change her country from spain...
Plan Duo Country Spain -> Sweden Device Android & PC Operating System Win10, latest android My Question or Issue I recentrly moved from spain to sweden, and now I want to shar...
Spotify Star
1241 Views
5 replies
0 likes
Quiero aprovechar la oferta de 3 meses gratis para el paquete premium individual y no me deja hacerlo porque me sale un mensaje diciendo que ya había aprovechado premium gratis anteriormente, cuando soy nueva en la app, nuevo correo y cuenta nueva en...
Quiero aprovechar la oferta de 3 meses gratis para el paquete premium individual y no me deja hacerlo porque me sale un mensaje diciendo que ya había aprovechado premium gratis anteriormente, cuando ...
Spotify Legend
544 Views
1 replies
0 likes
PlanPremium DuoCountryukDevicePC, Samsung phonesOperating SystemAndroid Windows 10 My Question or IssueI want to sign up for Spotify Premium Duo for my 2 children. This is a great option as its cheaper than 2 separate accounts. Myself or any other fa...
Plan Premium Duo Country uk Device PC, Samsung phones Operating System Android Windows 10 My Question or Issue I want to sign up for Spotify Premium Duo for my 2 children. This is a ...
Casual Listener
4115 Views
6 replies
1 likes
PlanPremiumCountryUKDeviceHonor 9Operating SystemAndroid My Question or IssueMy issue is that in the past two days I've been presented with a spotify pop-up advertisement on my in app.The most recent one said something to the effect of "never miss an...
Plan Premium Country UK Device Honor 9 Operating System Android My Question or Issue My issue is that in the past two days I've been presented with a spotify pop-up advertisement on ...
Spotify Legend
1092 Views
1 replies
0 likes
If I purchase the individual account, can I access Spotify on 2 devices simultaneously and have different music playing? I want to play music on my living room speaker continuously from my desktop but be able to listen to podcasts on my phone in anot...
If I purchase the individual account, can I access Spotify on 2 devices simultaneously and have different music playing? I want to play music on my living room speaker continuously from my desktop ...
Spotify Legend
707 Views
1 replies
0 likes
PlanPremiumCountryUKDeviceWindows LaptopOperating SystemWindows 10 My Question or IssueThe Spotify premium on my account has just disconnected on my windows 10 laptop. When I try to log into my account to see what is going on I get the below error me...
Plan Premium Country UK Device Windows Laptop Operating System Windows 10 My Question or Issue The Spotify premium on my account has just disconnected on my windows 10 laptop. When I...
Spotify Legend
1089 Views
3 replies
0 likes
Plan Premium dos personas Country Mexico Device (Pc, Samsung galaxy A30s Operating System (, Android,Windows 10) My Question or Issue Hace un mes contraté Spotify para un viaje con el plan para dos personas, lo pague con mi tarjeta visa y paso el tie...
Plan Premium dos personas Country Mexico Device (Pc, Samsung galaxy A30s Operating System (, Android,Windows 10) ...
Moderator
319 Views
1 replies
0 likes
Платеж не прошел. Попробуйте еще раз, используйте другую карту или другой способ оплаты. Обратитесь в службу поддержки.Не могу подключить Премиум. Выдает ошибку которая выше. Россия The payment has not passed. Try again, use a different card or anoth...
Платеж не прошел. Попробуйте еще раз, используйте другую карту или другой способ оплаты. Обратитесь в службу поддержки. Не могу подключить Премиум. Выдает ошибку которая выше. Россия ...
Spotify Legend
2884 Views
1 replies
0 likes
Hello,I searched Spotify South Korea to offer it to my community, but I didn’t find it. Where can I find it please ? Thank you
Hello, I searched Spotify South Korea to offer it to my community, but I didn’t find it. Where can I find it please ? Thank you
Spotify Star
1481 Views
1 replies
0 likes
Hi,My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the premium plan. I then went to my account thinking it was...
Hi, My girlfriend is the account manager on our duo premium plan. However this month her credit card did not go through. I went to her account to add mine, and somehow her plan got changed to the pr...
Spotify Star
553 Views
1 replies
0 likes
CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...
Country Brazil My Question or Issue English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wor...
Spotify Legend
1160 Views
4 replies
0 likes
PlanFreeCountrySouth Korea Operating SystemWindows 10 My Question or IssueHey,I had the free 3 months premium Spotify. I finished my 3 months, I wanted to end spotify premium and everything was alright, until the day spotify premium ended. It seems I...
Plan Free Country South Korea Operating System Windows 10 My Question or Issue Hey, I had the free 3 months premium Spotify. I finished my 3 months, I wanted to end s...
Spotify Legend
1858 Views
10 replies
0 likes
Me acaba de llegar esta mañana un email con la oferta de volver a ser premium por tres meses al precio de uno, pero en el email me dice $139 + impuestos. Ahora cuando voy a ejecutar la transacción, me sale $199 + impuestos.
Me acaba de llegar esta mañana un email con la oferta de volver a ser premium por tres meses al precio de uno, pero en el email me dice $139 + impuestos. Ahora cuando voy a ejecutar la transacción, m...
Spotify Legend
742 Views
1 replies
0 likes
