Why am I getting ads on Premium? NOT PODCASTS!!!

[trinity2]

Plan

Premium

Country

U.S.

Device

HP laptop

Operating System

Windows 7 Pro Service Pack 1

My Question or Issue

I'm getting ads on my Premium account between MUSIC songs (NOT PODCASTS!!).  I've tried logging out and logging in, closing the app, rebooting, etc. and nothing helps.  This needs to stop.

[OneByBoo]

Hi there @trinity2,

thanks for reaching out !

Let's start by making sure you're logged into the correct account.

Often, users create more than one account by mistake and tend to sign into the wrong one.

Therefore, please to log into your account overview here and make sure your subscription is indeed listed as Premium.

Waiting on your update 🙂