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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Solved!! Changing countries while on an annual subscription

My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to the US in 3 months. Would he be able to continue us...

  • Newbie
  • My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to ...
  • Luke
  • Spotify Star
  • 757 Views
  • 1 replies
  • 0 likes
  • canada
    Gift Card
    moving
    Premium
    US
  • 757 Views
  • 1 replies
  • 0 likes

[Other] Give Premium Subscribers The Same Benefits As Premium Student

I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free streaming access to all of Spotifys content for $4...

  • Visitor
  • I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free...
  • Luke
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Other
  • 433 Views
  • 1 replies
  • 0 likes

No 'SMART' under the carrier tab

PlanFreeCountryPhilippinesDeviceOppo A94Operating SystemAndroid My Question or IssueMy Spotify Premium ended today and I can't resubscribe because I can't see my carrier under the 'carrier tab' on the Mobile Payment page. It's so frustrating, someone...

  • Casual Listener
  • Plan Free Country Philippines Device Oppo A94 Operating System Android   My Question or Issue My Spotify Premium ended today and I can't resubscribe because I can't see my carrier unde...
  • mashupotato
  • Casual Listener
  • 358 Views
  • 1 replies
  • 0 likes
  • mobile payment
    SMART carrier
  • 358 Views
  • 1 replies
  • 0 likes

Music

So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.

  • Newbie
  • So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.
  • Billy-J
  • Spotify Star
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Paid' podcast not included in premium subscription?

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueI have a premium subscription but am unable to access episodes of the podcast "Absolutely Mental" (https://open.spotify.com/show/3kFX6pMQ3xNlYMuGKAupya?si=FrTtZeVPTmmjsuf_...

  • Regular
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue I have a premium subscription but am unable to access episodes of the podcast "Absolutely Menta...
  • dayman85se
  • Regular
  • 2220 Views
  • 10 replies
  • 2 likes
  • 2220 Views
  • 10 replies
  • 2 likes

[iOS][Connect] Duo account issues

Hi,ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re ...

  • Newbie
  • Hi, ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the wo...
  • Maxim
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 478 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Still getting ads

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueI recently got premium however I'm still getting ads

  • Regular
  •   Plan Premium Country USA Device iPhone 8 Operating System iOS 14.6   My Question or Issue I recently got premium however I'm still getting ads
  • Xenia
  • Moderator
  • 1521 Views
  • 10 replies
  • 0 likes
  • 1521 Views
  • 10 replies
  • 0 likes

Logged in through facebook, how do I share and get a family member on my spotify.

I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account.

  • Casual Listener
  • I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account. 
  • AdamDam
  • Spotify Star
  • 835 Views
  • 3 replies
  • 0 likes
  • 835 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Other] Help upgrading Spotify student

I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about doing this?

  • Newbie
  • I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about ...
  • Novy
  • Moderator
  • 551 Views
  • 1 replies
  • 0 likes
  • Other
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Showtime not linking to my Student Premium Spotify Account

Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are:1. Open my Spotify account page2. Navigate to "Your Services"3. Click the banner that says "Activate" un...

  • Visitor
  • Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are: 1. Open my Spotify account page 2. Navigate to "Yo...
  • CarlosE
  • Moderator
  • 3327 Views
  • 1 replies
  • 4 likes
  • 3327 Views
  • 1 replies
  • 4 likes

Superuser Contribution Error but charged

PlanPremiumCountryPhilippines My Question or IssueI recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I received an e-mail about failing to pay the subscription. I updated my...

  • Casual Listener
  • Plan Premium Country Philippines   My Question or Issue I recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I re...
  • MafeG
  • Spotify Legend
  • 695 Views
  • 4 replies
  • 0 likes
  • 695 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium price increase?

I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has my price increased?

  • Casual Listener
  • I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has...
  • MafeG
  • Spotify Legend
  • 15687 Views
  • 22 replies
  • 0 likes
  • Social & Random
  • 15687 Views
  • 22 replies
  • 0 likes

Superuser Contribution FUI COBRADA INDEVIDAMENTE DUAS VEZES

PlanPremiumCountryBrasilDeviceMotorola Operating SystemAndroid My Question or IssueEu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mudou pro plano normal sozinho, eu vi a cobrança reclamei, cancelei o spotify, e esse mes me cobr...

imagem_2021-08-11_153832.png
  • Casual Listener
  •   Plan Premium Country Brasil Device Motorola  Operating System Android    My Question or Issue Eu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mu...
  • MafeG
  • Spotify Legend
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Solved!! 404 when I try to start a student premium

PlanStudent PremiumCountrySouth KoreaDeviceSamsung s20 ultra, Lg gram Operating SystemSpotify app with Microsoft edge, Chrome and internet explorer with my laptop.My Question or Issue Every time I try to click get started for student premium plan it ...

  • Newbie
  • Plan Student Premium Country South Korea Device Samsung s20 ultra, Lg gram  Operating System Spotify app with Microsoft edge, Chrome and internet explorer with my laptop. My Question or ...
  • Maxim
  • Spotify Star
  • 744 Views
  • 1 replies
  • 0 likes
  • 744 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tekrardan "1 Aylık Ücretsiz" Kampanyasından Yararlanabilir miyim?

PlanfreeÜlkeTürkiyeAygıt-İşletim SistemiWindows - Android Sorum veya SorunumDaha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tekrardan premium hesap satın almak istiyorum. 1 Ay ücretsiz kampanyasından yar...

  • Newbie
  • Plan free Ülke Türkiye Aygıt - İşletim Sistemi Windows - Android   Sorum veya Sorunum Daha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tek...
  • MafeG
  • Spotify Legend
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Не могу добавить человека

PlanPremiumCountryRussiaDeviceRedmi note 6 proOperating SystemAndroid MiuiMy Question or IssueНе могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, он уже давно пользуется сервисом. Адреса совпадают.Только не говорите, что у нег...

  • Newbie
  •   Plan Premium Country Russia Device Redmi note 6 pro Operating System Android Miui My Question or Issue Не могу добавить второго человека в свой аккаунт. У меня 1 месяц бесплатно, он ...
  • CarlosE
  • Moderator
  • 736 Views
  • 1 replies
  • 1 likes
  • 736 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't join Family Mix

Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1 My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't sure what this meant as I thought I was already part of my Family Mix. I click...

  • Visitor
  • Plan Premium Country USA Device iPhone 8 Operating System iOS 12.3.1   My Question or Issue I was poking around Family Mix, and saw an option to "Join Family Mix" - I wasn't ...
  • Charly13
  • Newbie
  • 11581 Views
  • 31 replies
  • 6 likes
  • Premium for Family
  • 11581 Views
  • 31 replies
  • 6 likes

Цены премиум подписки в СНГ

Я живу в Украине, и цена составляет $ 4,99, также пробная версия составляет 1 месяц, когда она составляет 3 месяца в России.Вы думаете, что цена подходит, но это не так. Во-первых, уровень жизни в России намного выше, чем на Украине и остальных стран...

  • Casual Listener
  • Я живу в Украине, и цена составляет $ 4,99, также пробная версия составляет 1 месяц, когда она составляет 3 месяца в России. Вы думаете, что цена подходит, но это не так. Во-первых, уровень жиз...
  • SVRW
  • Newbie
  • 3243 Views
  • 4 replies
  • 13 likes
  • 3243 Views
  • 4 replies
  • 13 likes

Solved!!Superuser Contribution Being charged extra for no reason

Hey Spotify Community/Spotify Help Team, I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I am currently on the student plan for 5.99 and am getting cha...

  • Newbie
  • Hey Spotify Community/Spotify Help Team,   I am currently using PayPal as my payment method for my subscription at the moment and am being charged an extra amount beyond what is advertised. I ...
  • Eni
  • Moderator
  • 882 Views
  • 1 replies
  • 0 likes
  • 882 Views
  • 1 replies
  • 0 likes

Remove subscription

I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.

  • Newbie
  • I have subscribed to two different accounts and i need to cancel one of them unfortunately i do not now the other account info.
  • Jose_M
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes