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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45919 Views
  • 16 replies
  • 4 likes
  • 45919 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28905 Views
  • 19 replies
  • 2 likes
  • 28905 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20258 Views
  • 6 replies
  • 1 likes
  • 20258 Views
  • 6 replies
  • 1 likes

Superuser Contribution About google home mini

Hello, I bought the 9.9 premium with a redemptionof google home mini two days ago. However I didn't get any redemption from email or website.

  • Casual Listener
  • Hello, I bought the 9.9 premium with a redemptionof google home mini two days ago. However I didn't get any redemption from email or website.  
  • beidi
  • Casual Listener
  • 245 Views
  • 3 replies
  • 0 likes
  • 245 Views
  • 3 replies
  • 0 likes

Songs stop playing after 4-5 seconds

When I start to play a song it stops after 4-5 secondsI can't even start my own playlistI tried to log out then back, but it didn't work.(win10)

  • Casual Listener
  •   When I start to play a song it stops after 4-5 seconds I can't even start my own playlist I tried to log out then back, but it didn't work. (win10)  
  • hbcn
  • Newbie
  • 7863 Views
  • 7 replies
  • 1 likes
  • 7863 Views
  • 7 replies
  • 1 likes

Paid £10 for spotify when on student discount

Spotify took £10 rather than £5 out of my account when i had student discount registered on the account. I still qualify for the discount and i'm wondering why there was this problem with my subscription

  • Casual Listener
  • Spotify took £10 rather than £5 out of my account when i had student discount registered on the account. I still qualify for the discount and i'm wondering why there was this problem with my subscrip...
  • Bittencourt
  • Spotify Star
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Add dislike-button to premium or I'll go back to free!

Just got premium and I miss the Dislike-button (little circle with diagonal line through it). Specially because there is so simple menu item to delete it from playlist! Support doesn't help, so I need to go back to free version.

  • Music Fan
  • Just got premium and I miss the Dislike-button (little circle with diagonal line through it). Specially because there is so simple menu item to delete it from playlist!   Support doesn't help,...
  • Jᴀᴄᴋ
  • Roadie
  • 221 Views
  • 1 replies
  • 1 likes
  • dislike
  • 221 Views
  • 1 replies
  • 1 likes

Cobro doble en días distintos en mismo mes

Me hicieron cobro doble en días distintos en el mismo mes. En mi suscripción me dice que me hacen cobro los días 12 de cada mes, pero tengo cobros del 15 de Spotify por el mismo valor. PlanPremiumCountryColombiaDeviceHuawei P20Operating SystemAndroid...

  • Casual Listener
  • Me hicieron cobro doble en días distintos en el mismo mes. En mi suscripción me dice que me hacen cobro los días 12 de cada mes, pero tengo cobros del 15 de Spotify por el mismo valor.  Plan P...
  • Bittencourt
  • Spotify Star
  • 133 Views
  • 3 replies
  • 0 likes
  • 133 Views
  • 3 replies
  • 0 likes

Itunes payment problems

Hello,I have had a premium subscribtion with no issues, for many years, paid via Itunes (for a reason I have forgot). For about a week ago I had an email telling me there was a problem with my payment, so I head over to my bank and notice that the pa...

  • Casual Listener
  • Hello, I have had a premium subscribtion with no issues, for many years, paid via Itunes (for a reason I have forgot). For about a week ago I had an email telling me there was a problem with my paym...
  • Bittencourt
  • Spotify Star
  • 237 Views
  • 6 replies
  • 0 likes
  • 237 Views
  • 6 replies
  • 0 likes

PayPal won't show my bank account as an option to pay?

When I go to purchase spotify premium on either my iPhone XR or windows 10 computer, when I log in through PayPal it doesn't give me the option to pay with my bank account. Although, my bank account is shown as an option to pay on my brother's spotif...

  • Newbie
  • When I go to purchase spotify premium on either my iPhone XR or windows 10 computer, when I log in through PayPal it doesn't give me the option to pay with my bank account. Although, my bank account ...
  • OneByBoo
  • Community Legend
  • 349 Views
  • 1 replies
  • 1 likes
  • 349 Views
  • 1 replies
  • 1 likes

Issue to connect my daughter to our Family subscription

PlanSpotify FamilyCountryFranceDeviceSamsung Galaxy A5Operating SystemAndroid Oreo, Windows 10My Question or Issue Hi, I cannot add my daughter's account to our family subscription. I already sent several times the invite (even with different e-mail ...

  • Casual Listener
  • Plan Spotify Family Country France Device Samsung Galaxy A5 Operating System Android Oreo, Windows 10 My Question or Issue   Hi,   I cannot add my daughter's account to our...
  • yaminet
  • Casual Listener
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

I dont have premium and I am still being charged

I have 2 emails and I dont remember if I got premium in any of those ones. But, currently I am using one of them and I dont have premium but I am still being charged. I need help and a refund. Thank you .

  • Newbie
  • I have 2 emails and I dont remember if I got premium in any of those ones. But, currently I am using one of them and I dont have premium but I am still being charged.  I need help and a refund. ...
  • Ethan_Moore004
  • Composer
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Can't pay with PayPal balance anymore

I have paid for Premium for over a year with PayPal balance, but when I try to pay now it says I have to have a credit card linked to my account. I cannot do that, hence why I'm using PayPal balance. Why can't I use PayPal balance anymore?

  • Casual Listener
  • I have paid for Premium for over a year with PayPal balance, but when I try to pay now it says I have to have a credit card linked to my account. I cannot do that, hence why I'm using PayPal balance....
  • Jᴀᴄᴋ
  • Roadie
  • 1136 Views
  • 3 replies
  • 1 likes
  • 1136 Views
  • 3 replies
  • 1 likes

Hulu

PlanPremium for StudentsCountryUnited StatesDeviceiPhone 8, TVOperating System My Question or IssueSo I am trying to log into my hulu account on my tv but it won't let me. When I go onto hulu on my phone, I'm already logged in because of spotify. I e...

  • Newbie
  •   Plan Premium for Students Country United States Device iPhone 8, TV Operating System     My Question or Issue So I am trying to log into my hulu account on my tv but it wo...
  • Billy-J
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Solved!! Hola, necesito ayuda!

Compre un s10 plus active mis 6 meses gratis, pero me cargaron a mi tarjeta.

  • Newbie
  • Compre un s10 plus active mis 6 meses gratis, pero me cargaron a mi tarjeta.
  • OneByBoo
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Never got the promo code email for the google home mini. When can I expect the email?

Bought premium on the 9th and its the 17th of april. 2019. Never got email for google home mini. And people already received theire device by mail .how long will i have to wait?

  • Not applicable
  • Bought premium on the 9th and its the 17th of april. 2019. Never got email for google home mini. And people already received theire device by mail .how long will i have to wait?
  • Jᴀᴄᴋ
  • Roadie
  • 207 Views
  • 1 replies
  • 1 likes
  • 207 Views
  • 1 replies
  • 1 likes

Solved!! Premium and country

Hi! I have a consecant problem. The country of my free Spotify account is Switzerland. I want to re-subscribe to a Premium account, but the person who pays for me is in France. If this person pays the account from France with a Swiss credit card, wil...

  • Casual Listener
  •   Hi!   I have a consecant problem. The country of my free Spotify account is Switzerland. I want to re-subscribe to a Premium account, but the person who pays for me is in France. If th...
  • Bittencourt
  • Spotify Star
  • 152 Views
  • 3 replies
  • 0 likes
  • 152 Views
  • 3 replies
  • 0 likes

Paying for Premium, have payment proof but no Premium

PlanPremiumThe Netherlands DeviceYou put that here, so why moan about the message body containing that content? IdiotsOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm paying for Premium, can see payment details (last pa...

  • Casual Listener
  • Plan Premium The Netherlands   Device You put that here, so why moan about the message body containing that content? Idiots Operating System (iOS 10, Android Oreo, Windows 10,etc.) ...
  • YoungJules
  • Casual Listener
  • 169 Views
  • 4 replies
  • 0 likes
  • 169 Views
  • 4 replies
  • 0 likes

Spotify Premium w Hulu not allowing me to login

So i signed up for the premium w/ hulu and it worked for a moment. My spotify account says it is linked to hulu with the "start watching" button but everytime i try to login with the hulu account i made it says "login invalid" and doesnt let me in. D...

  • Casual Listener
  • So i signed up for the premium w/ hulu and it worked for a moment. My spotify account says it is linked to hulu with the "start watching" button but everytime i try to login with the hulu account i m...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Free home mini Canceled

Hello,I just signed up to Spotify using my own private email address got the URL for the free home mini followed through the purchase and a few minutes later received an email from Google saying that it was canceled as they were unable to verify some...

  • Casual Listener
  • Hello, I just signed up to Spotify using my own private email address got the URL for the free home mini followed through the purchase and a few minutes later received an email from Google saying ...
  • Anya05
  • Casual Listener
  • 312 Views
  • 2 replies
  • 0 likes
  • 312 Views
  • 2 replies
  • 0 likes

Superuser Contribution I don't receive any email, but my card consumed the premium payment

PlanFree (Should be Premium)CountryArgentinaDeviceMoto G5Operating SystemAndroid My Question or IssueI was premium in a facebook account, to close facebook I changed all my music to an old account I had. But I become premium, and my status is still f...

  • Newbie
  • Plan Free (Should be Premium) Country Argentina Device Moto G5 Operating System Android   My Question or Issue I was premium in a facebook account, to close facebook I changed all my m...
  • Daisy
  • Spotify Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • email
    Payment
    Premium
  • 397 Views
  • 1 replies
  • 0 likes

[Subscription] Google Home Mini Deal?

I have spoken to 2 Spotify online chat reps and 2 email reps. because i pre paid for a full year of Spotify i don't qualify for the deal. If i had chosen monthly payments, I'd qualify. So here's my hypothetical idea; If someone who already subscribes...

  • Newbie
  • I have spoken to 2 Spotify online chat reps and 2 email reps. because i pre paid for a full year of Spotify i don't qualify for the deal. If i had chosen monthly payments, I'd qualify. So here's my h...
  • OneByBoo
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 159 Views
  • 1 replies
  • 0 likes