Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 14586 Views
- 7 replies
- 0 likes
- 14586 Views
- 7 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1412 Views
- 19 replies
- 1 likes
- 1412 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47346 Views
- 20 replies
- 3 likes
- 47346 Views
- 20 replies
- 3 likes
Duo
Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?
- Wij hebben premium duo, zodra één van beide een andere Playlist start op een andere speaker, dan valt de andere uit... Hoe lossen we dit op?
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- Casual Listener
- 315 Views
- 2 replies
- 0 likes
- 315 Views
- 2 replies
- 0 likes
Superuser Contribution I can't do the payment of premium
PlanFree to PremiumCountryBrasilDevice(Redmi 8 Pro/Dell Desktop)Operating System(Android/Windows 10) My Question or IssueI have already tried to pay the premium with 4 different credit cards and one debit card but it is impossible, since April I am w...
- Plan Free to Premium Country Brasil Device (Redmi 8 Pro/Dell Desktop) Operating System (Android/Windows 10) My Question or Issue I have already tried to pay the premium with 4 differ...
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- Spotify Legend
- 305 Views
- 2 replies
- 0 likes
- 305 Views
- 2 replies
- 0 likes
Superuser Contribution Problem Cancelling Premium Subscription
Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make changes or cancel your subscription via the mobile app - WHICH IS...
- Hello! I am unable to cancel my subscription because my login information has been lost. I still have access to my account via my mobile app, however Spotify does not allow you to make chang...
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- Spotify Legend
- 335 Views
- 1 replies
- 0 likes
- 335 Views
- 1 replies
- 0 likes
Superuser Contribution Can't use any Mastercard to update my payment method.
Hi ! I've been on the family plan for a good while now and I recently had to renew my credit card (a Mastercard). The new card has the same 16 digits card number, but the exipiry date and security code are different from the one I was using until now...
- Hi ! I've been on the family plan for a good while now and I recently had to renew my credit card (a Mastercard). The new card has the same 16 digits card number, but the exipiry date and se...
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- Moderator
- 1048 Views
- 3 replies
- 1 likes
- 1048 Views
- 3 replies
- 1 likes
Superuser Contribution Cannot switch from Premium to Premium Duo
PlanPremium individual (current)CountryThailand DeviceSamsungOperating SystemAndroid My Question or IssueCannot switch from Premium to Premium Duo I get error below when trying to change plan from Premium individual to Premium duo.I do have stored pa...
- Plan Premium individual (current) Country Thailand Device Samsung Operating System Android My Question or Issue Cannot switch from Premium to Premium Duo  ...
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- Moderator
- 654 Views
- 4 replies
- 0 likes
- 654 Views
- 4 replies
- 0 likes
Superuser Contribution Not giving me payment options aside from Paypal
PlanPremiumCountryUK DeviceHave tried on Samsung phone & on Mac Operating SystemOS X El Capitan My Question or IssueI am trying to update the payment details for my dad's Spotify premium account. It is not allowing me to choose another payment option...
- Plan Premium Country UK Device Have tried on Samsung phone & on Mac Operating System OS X El Capitan My Question or Issue I am trying to update the payment de...
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- Spotify Legend
- 302 Views
- 1 replies
- 1 likes
- 302 Views
- 1 replies
- 1 likes
Superuser Contribution Payment is done but can't use premium
PlanPremiumCountryIndiaDeviceSamsung j5Operating SystemAndroid My Question or IssueI have paid for premium membership but I'm not able to get service
- Plan Premium Country India Device Samsung j5 Operating System Android My Question or Issue I have paid for premium membership but I'm not able to get service
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- Moderator
- 426 Views
- 3 replies
- 0 likes
- 426 Views
- 3 replies
- 0 likes
Subscription
INone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,...
- INone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
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- Spotify Star
- 309 Views
- 1 replies
- 0 likes
- 309 Views
- 1 replies
- 0 likes
Subscription
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used a gift card yesterday and I’m still on the free version of Spotify, my gift card succe...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I used ...
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- Spotify Star
- 373 Views
- 4 replies
- 0 likes
- 373 Views
- 4 replies
- 0 likes
Superuser Contribution Credit card problem
Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In two days, I'll have to pay the first month of my subscrip...
- Hi, I had to change my credit card due to a fraud. But I started a Spotify premium for students last month so I'm still using it freely with the free month that comes with the subscription. In...
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- Casual Listener
- 392 Views
- 2 replies
- 0 likes
- 392 Views
- 2 replies
- 0 likes
checkout page error
PlanPremiumCountryEgyptDevicelenovo laptopOperating SystemWindows 10 My Question or IssueOn trying to update my payment details and upgrading to duo plan the checkout page keeps loading forever also my card details are correct and there are sufficien...
- Plan Premium Country Egypt Device lenovo laptop Operating System Windows 10 My Question or Issue On trying to update my payment details and upgrading to duo plan the checkout page ke...
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- Composer
- 692 Views
- 1 replies
- 0 likes
- 692 Views
- 1 replies
- 0 likes
Superuser Contribution Suddenly switched to free account
PlanFree/PremiumCountryHong Kong Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy premium account was working fine at 5am today, but suddenly at 10am ish it turned...
- Plan Free/Premium Country Hong Kong Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
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- Casual Listener
- 365 Views
- 2 replies
- 0 likes
- 365 Views
- 2 replies
- 0 likes
Superuser Contribution Hearing ads in podcasts despite premium
PlanpremiumCountryAustraliaDeviceSamsung note 9/ PCOperating Systemwindows My Question or IssueI'm currently getting multiple ads on every podcast I listen to. These aren't from the podcast themselves, but local ads from spotify. How do I stop this?
- Plan premium Country Australia Device Samsung note 9/ PC Operating System windows My Question or Issue I'm currently getting multiple ads on every podcast I listen to. These aren't f...
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- Moderator
- 4028 Views
- 6 replies
- 1 likes
- 4028 Views
- 6 replies
- 1 likes
Solved!!Superuser Contribution Duo Not working
PlanPremiumCountryJordanDeviceiPhone 11Operating SystemiOS 13.6 My Question or IssueI am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she accepted right away. However when entering the same address she gets referr...
- Plan Premium Country Jordan Device iPhone 11 Operating System iOS 13.6 My Question or Issue I am unable to enroll my partner onto duo. I shared the link with her via whatsapp and she...
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- Spotify Legend
- 1092 Views
- 3 replies
- 0 likes
- 1092 Views
- 3 replies
- 0 likes
Solved!! Refund for a cancelled but unused subscription
PlanPremiumCountryIndiaDeviceiPhone XSMy Question or IssueSo my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, the original account was for a year, and the Family Plan got added to it, ...
- Plan Premium Country India Device iPhone XS My Question or Issue So my initial problem was that I had a Spotify Premium account which I wanted to upgrade to Family Plan. Problem was, t...
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- Casual Listener
- 612 Views
- 4 replies
- 0 likes
- 612 Views
- 4 replies
- 0 likes
Some one please help with Hulu!
I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided previously to try to get them to speak to each other...
- I have had a Hulu and Spotify account for almost 3 years now I had to recently update my payment information and now Hulu doesn’t recognize my account. I have gone through all of the links provided p...
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- Regular
- 850 Views
- 4 replies
- 0 likes
- 850 Views
- 4 replies
- 0 likes
Superuser Contribution 3 Months Premium Trial Error
Hello GuysI just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again.help please thanks.
- Hello Guys I just buy 3 monts premium trial on 30th june 2020. it was all fine untill today. suddenly my account is on free account not premium again. help please 🙂 thanks.
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- Moderator
- 480 Views
- 4 replies
- 1 likes
- 480 Views
- 4 replies
- 1 likes
Superuser Contribution Premium Duo address issue
PlanPremium DuoCountryGermanyDeviceSamsung Galaxy A50Operating SystemAndroid My Question or IssueI set up a Premium Duo account with the address, sent the link to the second user and as I was setting it up through their device, with me entering the s...
- Plan Premium Duo Country Germany Device Samsung Galaxy A50 Operating System Android My Question or Issue I set up a Premium Duo account with the address, sent the link to the...
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- Moderator
- 3767 Views
- 3 replies
- 0 likes
- 3767 Views
- 3 replies
- 0 likes
Superuser Contribution Sky Cancelled Premium Plan
Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our partner Sky, please refer to Sky for questions regarding y...
- Hi Cancelled my contract with Sky and want to upgrade to family, I have checked and Sky says it has been cancelled their end but on my account it still says - Your plan is associated with our ...
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- Moderator
- 2110 Views
- 5 replies
- 0 likes
- 2110 Views
- 5 replies
- 0 likes
Superuser Contribution I confused renew the subscription. HELP :(
Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
- Hi, I wanted to renew my family subscription, but by mistake I subscribed for 1 month instead of renewing the family subscription, can any Spotify admin solve it?
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- Spotify Legend
- 311 Views
- 2 replies
- 0 likes
- 311 Views
- 2 replies
- 0 likes