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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48574 Views
  • 21 replies
  • 4 likes
  • 48574 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30036 Views
  • 19 replies
  • 2 likes
  • 30036 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20970 Views
  • 6 replies
  • 1 likes
  • 20970 Views
  • 6 replies
  • 1 likes

Why do I still see "Get Premium" option on website after getting premium?

I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?

  • Regular
  • I have premium but I still see "Get Premium" stuff on the website, will it be there forever because there are other plans like Family plan etc. ?  
  • Billy-J
  • Spotify Star
  • 213 Views
  • 3 replies
  • 0 likes
  • Premium
  • 213 Views
  • 3 replies
  • 0 likes

Spotify and hulu connection

I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had hulu this whole time connected and just today I trie...

  • Newbie
  • I have had the spotify student plan for over a year now. The only thing I've recently changed is my payment to a different credit card. It already billed me for this month so its not that. I've had h...
  • J-Bayudang
  • Composer
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Changing payment method to a foreign card

Hi,So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I moved temporarily to Nigeria, and while I knew Spotify is not supported in the country I decided to remain on premium by paying with my debit ...

  • Newbie
  • Hi, So I have been using premium for little over 1 or 2 years, and it has been a wonderful experience. But I  moved temporarily to Nigeria, and while I knew Spotify is not supported in the coun...
  • J-Bayudang
  • Composer
  • 200 Views
  • 1 replies
  • 0 likes
  • Premium
  • 200 Views
  • 1 replies
  • 0 likes

Got charged multiple times this month

PlanFAMILYCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy was I charged 3x this month on my debit card

  • Newbie
  • Plan FAMILY Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why was I cha...
  • J-Bayudang
  • Composer
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

I received a email stating my Spotify account is canceled and asks me to update, is this a scam

I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached it takes me directly to update my credit card info

  • Newbie
  • I received a email stating my Spotify account is canceled and asks me to update, is this a scam? See attached  it takes me directly to update my credit card info   
  • J-Bayudang
  • Composer
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

1.99 SAR Premium not working

says you used free premium before and u cant take this offer somthing like this then it take the price off from my bank account and dont active the premium (no i didnt active free premium before)

  • Newbie
  • says you used free premium before and u cant take this offer somthing like this  then it take the price off from my bank account and dont active the premium 😕   (no i didnt active ...
  • Billy-J
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Involuntary payment fee change

PlanPremiumCountrySpainMy Question or IssueI used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a university student. Being a failure that is not mine I think that s...

  • Newbie
  • Plan Premium Country Spain My Question or Issue I used to pay for the subscription the premium university payment. I just saw that I was charged three times normal premium and I'm still a unive...
  • Billy-J
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 166 Views
  • 1 replies
  • 0 likes

Cannot find hulu in my services

Hi,I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link: https://www.spotify.com/account/your-services/ it redirects me to my account.I even...

  • Newbie
  • Hi, I was told that I could enable a special hulu ads plan however it doesn't seem possible for me, I can't find the "your services" tab and when I click on this link:  https://www.spotify.com/...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Constant payments

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 198 Views
  • 3 replies
  • 0 likes
  • Tired of being told i need to pay within a week of payment and now you took two payments within 3 days. Fix it!!!
  • 198 Views
  • 3 replies
  • 0 likes

Can someone please help me with payment date and/or time of day?

PlanSpotify Premium for FamilyCountryU.S.Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a subscription to Spotify Premium for Family which everyone loves, bu...

  • Newbie
  • Plan Spotify Premium for Family Country U.S. Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Is...
  • Keanu_C
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!! Sheerid takes long

Dear Spotify StaffA few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and when I want to re-apply I can't. I'm a student of a univ...

  • Casual Listener
  • Dear Spotify Staff A few days ago I tried to upgrade from free to Student premium by sending a document for verification to SheerId. Unfortunately I still haven't had an answer from SheerId, and whe...
  • Billy-J
  • Spotify Star
  • 1122 Views
  • 3 replies
  • 0 likes
  • sheerID
  • 1122 Views
  • 3 replies
  • 0 likes

3months trial: got a receipt, bank account charged - still no premium

I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode.What I did try:- Log out, close browser, log in.- Log in with User name given in the receipt.No success yet... Help appr...

  • Casual Listener
  • I payed for the 3 months trial for 99cents. I got a receipt and my bank account has been charged. Still it says I am in free mode. What I did try: - Log out, close browser, log in. - Log in with U...
  • acmepfeife
  • Casual Listener
  • 350 Views
  • 4 replies
  • 2 likes
  • 350 Views
  • 4 replies
  • 2 likes

Failed to subscribe but the money was taken from my account

PlanFreeCountryEgyptDeviceChrome Operating SystemWindows 10 My Question or IssueI tried to subscribe to the 3 Monthes for 5 EGP offer but after I fill the payment data the page told me that I can't subscribe to this offer because I was subscribed to ...

  • Newbie
  •   Plan Free Country Egypt Device Chrome  Operating System Windows 10   My Question or Issue I tried to subscribe to the 3 Monthes for 5 EGP offer but after I fill the paymen...
  • Billy-J
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Premium not working even though I paid

The three month trial for $0.99 was paid, but I'm still on free. I never recieved a receipt through email, even though I have been waiting for over 48 hours. I tried logging out and logging back in, checked if I was using another account or email, an...

  • Newbie
  • The three month trial for $0.99 was paid, but I'm still on free. I never recieved a receipt through email, even though I have been waiting for over 48 hours. I tried logging out and logging back in, ...
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Hacked account

PlanPremiumCountryChileMy Question or IssueMy account was hacked and was upgraded to Family Premium and two people were added without my consent, I need the rest of the money back from the day the account was upgraded without my consent. Regards.

  • Newbie
  • Plan Premium Country Chile My Question or Issue My account was hacked and was upgraded to Family Premium and two people were added without my consent, I need the rest of the money back from the ...
  • Billy-J
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Type of payment for family subscription.

PlanFamily PremiumCountry Mexico DeviceVarious Operating System(iOS 10) My QuestionHi, I had a family subscription, but had a problem with the card I use for the subscriptions payment (it may take two or three weeks to get it solved). Can I use anoth...

  • Casual Listener
  •   Plan Family Premium Country Mexico    Device Various  Operating System (iOS 10)   My Question Hi, I had a family subscription, but had a problem with the card I...
  • Billy-J
  • Spotify Star
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Problema con la tarjeta de crédito

Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta.Hoy yo me cree una cuenta propia, y al ver los planes premium, selecciono el de los tres meses y cuand...

  • Casual Listener
  • Hola. Yo le pagaba la cuenta a mi sobrina de spotify, ahora ella lo puede pagar con su trabajo, y me dijo que cancelo la suscripcion con mi tarjeta. Hoy yo me cree una cuenta propia, y al ver los pl...
  • osornios
  • Spotify Star
  • 425 Views
  • 3 replies
  • 0 likes
  • 425 Views
  • 3 replies
  • 0 likes

Charged again within a month for premium.

I have paid for premium but two weeks later, i am being told i need to pay again. I have recieved an email receipt too. What do i do? I have logged out already.

  • Casual Listener
  • I have paid for premium but two weeks later, i am being told i need to pay again. I have recieved an email receipt too. What do i do? I have logged out already.  
  • CJPINEDA
  • Casual Listener
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes

Paying Premium with Paypal without a creditcard.

PlanGetting spotify premiumMy Question or IssueI want to get Spotify premium. Since i have no creditcard (and I'm not planning on getting one), I chose to use paypal. It was rather disappointing to see that when I continued I was asked to link a cred...

  • Casual Listener
  • Plan Getting spotify premium My Question or Issue I want to get Spotify premium. Since i have no creditcard (and I'm not planning on getting one), I chose to use paypal. It was rather disappointin...
  • Billy-J
  • Spotify Star
  • 924 Views
  • 7 replies
  • 0 likes
  • 924 Views
  • 7 replies
  • 0 likes

Charged for two accounts on same card

PlanPremiumCountry UK My Question or IssueBack in January 2018, I upgraded from premium to family premium. Thinking I was doing it on my existing account, weirdly enough I just realised today (June 2019) that I wasn’t and apparently, I accidentally c...

  • Visitor
  •   Plan Premium Country UK   My Question or Issue Back in January 2018, I upgraded from premium to family premium. Thinking I was doing it on my existing account, weirdly enough I just...
  • OneByBoo
  • Community Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

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