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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148074 Views

69 replies

10 likes

Premium for Family
  • 148074 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93546 Views

89 replies

4 likes

  • 93546 Views
  • 89 replies
  • 4 likes

cancel subscription but can't access account

I can't log into my Spotify account and i need to cancel my subscription

Visitor

I can't log into my Spotify account and i need to cancel my subscription

kaworu_bloodpaw

Roadie

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

cant redeem

2nd time this has happend, i buy a €10 card and can’t seem to redeem it online

Visitor

2nd time this has happend, i buy a €10 card and can’t seem to redeem it online

kaworu_bloodpaw

Roadie

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

do you get a discount for being a DA Veteran ?

me and the my better half wife are basically retired on a fixed income , I still work but the wife is completely disable to work. she is a DAV from the service of Air force, so i was wondering since you have discounts for students why not for either ...

Visitor

me and the my better half wife are basically retired on a fixed income , I still work but the wife is completely disable to work. she is a DAV from the service of Air force, so i was wondering since ...

kaworu_bloodpaw

Roadie

3281 Views

1 replies

0 likes

  • 3281 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot upgrade to Premium

I am receiving message that I am not eligible to planI never used Spotify Premium before.

Visitor

I am receiving message that I am not eligible to plan I never used Spotify Premium before.

Dian

Spotify Legend

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

I've signed up for premium individual but it's not working

my account shows as being a free account but when i click "sign up for premium" it says i already have premium individual and i can change subscription if i want to. none of the premium features work on any of my devices and i've checked multiple tim...

Visitor

my account shows as being a free account but when i click "sign up for premium" it says i already have premium individual and i can change subscription if i want to. none of the premium features work...

Jose_M

Spotify Star

457 Views

3 replies

0 likes

  • 457 Views
  • 3 replies
  • 0 likes

Superuser Contribution CÓMO PUEDO CAMBIAR EL PAÍS O REGIÓN ??? Ayuda

Por favor estoy cambiando la ubicación de mi residencia, ya cambié el método de pago por una tarjeta del nuevo país donde vivo, ya cambié mi dirección en el Apple ID q uso en mi celular, y encuentro una forma q me permita aceptar la invitación de pre...

Newbie

Por favor estoy cambiando la ubicación de mi residencia, ya cambié el método de pago por una tarjeta del nuevo país donde vivo, ya cambié mi dirección en el Apple ID q uso en mi celular, y encuentro ...

Eni

Moderator

2487 Views

1 replies

1 likes

  • 2487 Views
  • 1 replies
  • 1 likes

Superuser Contribution meu pagamento atrasou

PlanoPrêmioPaís: Brasil pagamento atrasado, hoje é dia 10/03, e acabou de não ser aprovado, meu cartão está liberado com limite de dia 15, antes dessa data meu spotify premium está cancelado?

Visitor

Plano Prêmio País: Brasil  pagamento atrasado, hoje é dia 10/03, e acabou de não ser aprovado, meu cartão está liberado com limite de dia 15, antes dessa data meu spotify premium está cancela...

Patr2

Casual Listener

3232 Views

2 replies

0 likes

  • 3232 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tried opening a Hulu Account with my Spotify student plan, but it won't let me watch anything.

PlanStudentCountryUSADeviceAcer LaptopOperating SystemWindows 11 My Question or IssueAll I get is that i have to "manage my account" yet there's nothing I can really change.

Visitor

  Plan Student Country USA Device Acer Laptop Operating System Windows 11   My Question or Issue All I get is that i have to "manage my account" yet there's nothing I can really ...

Joan

Moderator

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify deducted money for not reason?

I canceled a mandate for Rs. 450 towards Spotify and yet somehow an amount of Rs. 119 has been deducted from my account without my permission and for no reason and request.

Visitor

I canceled a mandate for Rs. 450 towards Spotify and yet somehow an amount of Rs. 119 has been deducted from my account without my permission and for no reason and request.

Alex

Spotify Legend

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not qualified for individual premium package & not accept new card?

hello:) I am having issues with "not being qualified for the individual premium package" I am only one user. I have been on the forums, and done everything they asked me to do, like to log out of every single device, but nothing helps. I also have to...

Casual Listener

hello:) I am having issues with "not being qualified for the individual premium package" I am only one user. I have been on the forums, and done everything they asked me to do, like to log out of eve...

Dian

Spotify Legend

291 Views

1 replies

0 likes

  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing payment plans from pay by mobile to debit from bank.

PlanPremium duoCountrySouth AfricaDeviceSamsung Galaxy S10Operating SystemAndroidMy Question or IssueI need to update my payment details from pay by mobile (Vodacom) to a direct debit from my bank. When I go to the update payment details section it d...

Newbie

Plan Premium duo Country South Africa Device Samsung Galaxy S10 Operating System Android My Question or Issue I need to update my payment details from pay by mobile (Vodacom) to a direct deb...

Dian

Spotify Legend

791 Views

3 replies

0 likes

  • 791 Views
  • 3 replies
  • 0 likes

Cancel Spotify

I want to cancel Spotify premium My Question or Issue 

Visitor

I want to cancel Spotify premium   My Question or Issue  

Maxim

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Annual plan - Online!

I just spent two and a half hours on the Support chat to figure out why I was not able to redeem a 12 months gift card. It is ridiculous that a streaming platform only allows this if you use a gift card.

Visitor

I just spent two and a half hours on the Support chat to figure out why I was not able to redeem a 12 months gift card. It is ridiculous that a streaming platform only allows this if you use a gift c...

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unexpected plan change

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFamily CountrySerbiaDevicePixel 6 proOperating SystemAndroid 13 My Question or IssueI had to update the payment method because m...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Family  Country Serbia Device Pixel 6 pro Operating System An...

OscarDC

Moderator

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

Change of plan and payment issues

Planchanged from individual plan to student CountryPakistan Device(iPhone 12, HP pavilion)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI just bought the individual plan and then changed it to the student, but I already charged the in...

Visitor

Plan changed from individual plan to student  Country Pakistan  Device (iPhone 12, HP pavilion) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I just bough...

Jose_M

Spotify Star

572 Views

3 replies

0 likes

  • 572 Views
  • 3 replies
  • 0 likes