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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4631 Views
  • 23 replies
  • 2 likes
  • 4631 Views
  • 23 replies
  • 2 likes

Wrong Premium Charcing

I was using Student version of the Premium for years. When the time expired, I always sent the required documents. Suddenly, without any notification mail, Spotify started charging normal Premium price. I canceled my Premium membership when I realize...

  • Visitor
  • I was using Student version of the Premium for years. When the time expired, I always sent the required documents. Suddenly, without any notification mail, Spotify started charging normal Premium pri...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Plan changed without my knowledge--what next?

PlanStudent Premium w Headspace --> Premium w HeadspaceCountryUK Device(iPhone 8+, PC)Operating System(Windows 10, iOS 14) My Question or IssueMy plan changed from Student Premium to Premium without my awareness. As far as I'm aware I was not informe...

  • Newbie
  • Plan Student Premium w Headspace --> Premium w Headspace Country UK   Device (iPhone 8+, PC) Operating System (Windows 10, iOS 14)   My Question or Issue My plan changed from ...
  • Billy-J
  • Spotify Star
  • 728 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    Student
    student premium
  • 728 Views
  • 1 replies
  • 0 likes

Not being received £10 Gift card after listening to 1 hour playlist and completing their survey

PlanFree/PremiumCountryUnited KingdomDeviceWindows 10/Samsung A21Operating System Windows 10/Android 10.0 My Question or IssueSpotify emailed me about listening to their recommended playlist for 1 hour thenthey will email me a survey to do after to c...

Screenshot 2020-11-20 191334.png Screenshot 2020-11-20 191441.png
  • Visitor
  •   Plan Free/Premium Country United Kingdom Device Windows 10/Samsung A21 Operating System  Windows 10/Android 10.0   My Question or Issue Spotify emailed me about listening ...
  • Billy-J
  • Spotify Star
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Spotify in the Classroom

Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and Spotify don't have the rights in the first place to give you...

  • Casual Listener
  • Spotify directs UK schools to www.soundtrackyourbrand.com if they want to play background music, for example in the school canteen or corridors because the licences are for personal use and...
  • JLH2
  • Casual Listener
  • 6592 Views
  • 2 replies
  • 0 likes
  • classroom
    School
    teacher
  • 6592 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't link a card - Не могу привязать карту (Казахстан)

PlanFree (trying to purchase Premium)CountryKazakhstanDeviceiPhone SEOperating SystemiOS 13, Windows 10 My Question or IssueHello. Faced a problem - I can not pay for the subscription.After downloading the application, I went through a trial period o...

  • Visitor
  • Plan Free (trying to purchase Premium) Country Kazakhstan Device iPhone SE Operating System iOS 13, Windows 10   My Question or Issue Hello. Faced a problem - I can not pay for the sub...
  • Ivan
  • Spotify Legend
  • 4360 Views
  • 5 replies
  • 2 likes
  • kaspi
    kazakhstan
    Premium
    sber
  • 4360 Views
  • 5 replies
  • 2 likes

Descontento con el servicio

Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción.No estoy feliz con el servicio y quiero sacar los datos de tarjeta porque no pagaré por algo a medias y no me permite sacarl...

  • Visitor
  • Compre premium duo y sólo 1 tiene premium, el otro es básico y tengo que ecuchar 3 comerciales para escuchar una sola canción. No estoy feliz con el servicio y quiero sacar los datos de tarjeta porq...
  • Billy-J
  • Spotify Star
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Problem with fee trial

Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't apply for the free trial because I already did and ...

  • Newbie
  • Hello, I tried to apply for the free trial of 6 months for Samsung mobile (payment with Paypal) but at first it said that the payment didn't go through and when I tried later it said that I couldn't ...
  • Billy-J
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Offer not respect

Hey there!Spotify offered me 3 months for 115 mx pesos and i want to use that offer and i cant

  • Visitor
  • Hey there! Spotify offered me 3  months for 115 mx pesos and i want to use that offer and i cant
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Премиум для двоих не работает

Всем привет!Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой же адрес, но Spotify говорит, что указан другой адрес и ...

  • Visitor
  • Всем привет! Купил премиум для двоих. Находимся оба в Испании. Указал страну Испания на обоих устройствах, ввел свой испанский адрес, отправил приглашение. На втором устройстве ввожу точно такой ж...
  • Billy-J
  • Spotify Star
  • 1688 Views
  • 1 replies
  • 0 likes
  • 1688 Views
  • 1 replies
  • 0 likes

Solved!! Suddenly lost my premium account that I pay for

PlanFree/PremiumCountrySwedenDeviceSamsung S10 My Question or IssueI've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my facebookaccound and with e-mail. I looked at my bankaccount and I've paied f...

  • Casual Listener
  • Plan Free/Premium Country Sweden Device Samsung S10   My Question or Issue I've had premium for years and suddenly I've gotten free. I've tried to log in and out again, both with my face...
  • Sandra_76
  • Casual Listener
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

[PRICING][PLANS]Prepaid Premium already running. What happens if I buy prepaid for another year?

Helpful Information as below: PlanPremiumCountryIndiaDeviceXiaomi MI A2, Windows PCOperating SystemAndroid 10, Windows 10 My Question or IssueHi Spotify Community, I have a prepaid subscription for a year currently running. The duration of the plan i...

  • Visitor
  • Helpful Information as below:   Plan Premium Country India Device Xiaomi MI A2, Windows PC Operating System Android 10, Windows 10   My Question or Issue Hi Spotify Community, ...
  • Billy-J
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • india
    Premium
    prepaid
    Prepaid premium
    yearly
  • 457 Views
  • 1 replies
  • 0 likes

Spotify + Hulu

Plan Premium w/ HuluCountry US Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Spotify Premium w/ Hulu, but when I tried to log on it's asking me to sign up f...

  • Casual Listener
  • Plan Premium w/ Hulu Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 3 replies
  • 1 likes
  • 380 Views
  • 3 replies
  • 1 likes

Solved!! Premium Family subscription

Hello, I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly subscription and then we can start the subscription together?...

  • Newbie
  • Hello,   I want to start a Premium Family account with my flatmates, but they all have their own Premium account. In this case how do we need to proceed? Do they have to finish their monthly s...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Why am I paying the gift card I redeemed

PlanPremiumCountryItalyDeviceHuawei P8 LiteOperating SystemAndroid Hello,I have redeemed a gift card for a three-month Spotify Premium subscription in August, the 7th: 29,97 €Today I realized that I have been charged 4,99 € each month of the subscrip...

  • Visitor
  •     Plan Premium Country Italy Device Huawei P8 Lite Operating System Android   Hello, I have redeemed a gift card for a three-month Spotify Premium subscription in August,...
  • Jose_M
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

From premium family to premium duo

PlanPremium Family/Premium DuoCountryBelgiumDevicePC, samsung galaxy s10eOperating SystemWindows 10, android My Question or IssueHi everyone, I wanted to go from Premium Family to Premium Duo. I cancelled the Premium Family and when that subscription...

  • Visitor
  • Plan Premium Family/Premium Duo Country Belgium Device PC, samsung galaxy s10e Operating System Windows 10, android   My Question or Issue Hi everyone,  I wanted to go from Premi...
  • Maxim
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to a 1 month free trial & INR. 80 got deducted, but the receipt received was for Rs. 0.

Plan - 1 Month Free TrialFree/Premium - PremiumCountry - India INR. 80 were deducted while the receipt received was of Rs. 0.As I have a month's trial, there shouldn't be any amount involved. Here is the message received,INR 80 was spent on your Cred...

  • Visitor
  • Plan -  1 Month Free Trial Free/Premium - Premium Country - India   INR. 80 were deducted while the receipt received was of Rs. 0. As I have a month's trial, there shouldn't be any amo...
  • Ver
  • Spotify Legend
  • 1312 Views
  • 3 replies
  • 0 likes
  • 1312 Views
  • 3 replies
  • 0 likes

Payment faile

PlanStudentCountryIndonesia DeviceHP Pavillion X360 14-dhOperating SystemWindows 10 64 bit My Question or IssueI want to change payment methods from my Mastercard to a new Visa. Both are Debit Card. But, it keep saying my payment failed. I had tried ...

  • Newbie
  •   Plan Student Country Indonesia   Device HP Pavillion X360 14-dh Operating System Windows 10 64 bit   My Question or Issue I want to change payment methods from my Masterc...
  • OneByBoo
  • Roadie
  • 393 Views
  • 1 replies
  • 0 likes
  • 393 Views
  • 1 replies
  • 0 likes

Can't update my payment option.

PlanPremiumCountryLithuaniaDevice(Oneplus 7T Pro Mclaren Edition)Operating System(Android 10) My Question or IssueProblem with changing payment option from PayPal to Payment Card, it says country doesn't match, but im currently in Lithuania and my pa...

Screenshot_20201115-182052.jpg
  • Visitor
  • Plan Premium Country Lithuania Device (Oneplus 7T Pro Mclaren Edition) Operating System (Android 10)   My Question or Issue Problem with changing payment option from PayPal to Payment ...
  • Maxim
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 552 Views
  • 1 replies
  • 0 likes

Partner cannot join Premium Duo despite address being correct

PlanPremium DuoCountrySwitzerland My Question or IssueI recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. She is being asked to verify the address and enters the same info. Ho...

  • Visitor
  • Plan Premium Duo Country Switzerland   My Question or Issue I recently joined Premium Duo (today) for me and my partner. I added our current address info and send the link to my partner. S...
  • Billy-J
  • Spotify Star
  • 684 Views
  • 1 replies
  • 0 likes
  • Address Problem
    Premium Duo
  • 684 Views
  • 1 replies
  • 0 likes

Superuser Contribution Price for Kazakhstan

I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But. there is one question I want to know: what is the logic of your regional pr...

  • Casual Listener
  • I’m just a usual man fro Kazakhstan. Who’s waiting for spotify in CIS area so long. We all were it. Many of my friends, as I, were so happy to see spotify in our region. But.  there is one ques...
  • madismad
  • Visitor
  • 733 Views
  • 3 replies
  • 6 likes
  • 733 Views
  • 3 replies
  • 6 likes