Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60272 Views
  • 25 replies
  • 5 likes
  • 60272 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35951 Views
  • 19 replies
  • 2 likes
  • 35951 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27362 Views
  • 16 replies
  • 3 likes
  • 27362 Views
  • 16 replies
  • 3 likes

Solved!! Work on boat no internet for 6 weeks at a time

Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere with no internet connection or service I know offline...

  • Casual Listener
  • Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere wi...
  • Metalmad
  • Casual Listener
  • 540 Views
  • 5 replies
  • 0 likes
  • 540 Views
  • 5 replies
  • 0 likes

Charged $14.99 instead of $9.99

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 Pie My Question or IssueWhy am I suddenly charged $14.99 and why is my account showing Premium Family? I never signed up for Premium Family option nor switched to it. I have always...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9 Pie   My Question or Issue Why am I suddenly charged $14.99 and why is my account showing Premium Family? I...
  • milestone121
  • Casual Listener
  • 714 Views
  • 4 replies
  • 1 likes
  • 714 Views
  • 4 replies
  • 1 likes

I got the promo for the google home mini and then cancelled the order by accident :(

Plan: PremiumCountry: Canada My Question or Issue:I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cancelled the order instead of changing the shipping address and now the promo cod...

  • Casual Listener
  • Plan: Premium Country: Canada     My Question or Issue: I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cance...
  • Crazymex33
  • Visitor
  • 578 Views
  • 4 replies
  • 3 likes
  • 578 Views
  • 4 replies
  • 3 likes

Premium Family became normal Premium after enlisting for Google Home Mini promotion

PlanPremium FamilyCountryUS Device / Operating SystemNot relevant, issue is across multiple platforms and account based My Question or IssueHello all, after enlisting for the promotion with the Google Home Mini it seems my account was changed from Pr...

  • Newbie
  • Plan Premium Family Country US   Device / Operating System Not relevant, issue is across multiple platforms and account based   My Question or Issue Hello all, after enlisting...
  • Bittencourt
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium duo es gratis 3 meses?

PlanPremium DuoCountryAsuncion Paraguay DeviceSamsung Galaxy A7 (2018) y Huawei P20Operating SystemAndroid My Question or IssueHemos accedido al servicio de spotify premium duo con la condicion de que eran 3 meses gratis pero me han estado cobrando y...

  • Casual Listener
  • Plan Premium Duo Country Asuncion Paraguay  Device Samsung Galaxy A7 (2018) y Huawei P20 Operating System Android   My Question or Issue Hemos accedido al servicio de spotify prem...
  • OneByBoo
  • Community Legend
  • 789 Views
  • 5 replies
  • 1 likes
  • 789 Views
  • 5 replies
  • 1 likes

Superuser Contribution got charged 10 euros (from normal account) extra when I have familiar plan (I don't pay it)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 852 Views
  • 4 replies
  • 0 likes
  • 852 Views
  • 4 replies
  • 0 likes

Can’t link Google and Spotify Accounts

PlanFamilyCountryUSADevice(iPhone 7+)Operating System(iOS 10) My Question or IssueI received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini is now available and I need to link Spotify and Google accounts. When I follo...

  • Casual Listener
  • Plan Family Country USA Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue I received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini i...
  • amhaygard
  • Casual Listener
  • 472 Views
  • 1 replies
  • 1 likes
  • Google Home Mini
    link accounts
    Mini
    promotion
  • 472 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Student Discount

PlanStudent DiscountCountryUSADevice(iPhone 11)Operating System(iOS 13) My Question or IssueI trying to sign up for spotify student premium and when i enter my school info it says that sportofy cant see that I am in school and its not letting me. Whe...

  • Newbie
  • Plan Student Discount Country USA Device (iPhone 11) Operating System (iOS 13)   My Question or Issue I trying to sign up for spotify student premium and when i enter my school info it...
  • Katerina
  • Spotify Legend
  • 672 Views
  • 2 replies
  • 0 likes
  • 672 Views
  • 2 replies
  • 0 likes

Spotify Premium Renewed before end date?

PremiumUnited States DeviceiPhone 7/Mac Book airiOS 13 My Question or IssueWhen I checked last month, it said my account was going to renew 10/29 and today I checked and it said it would renew 11/29 now. It is currently the 28 and it renewed before t...

  • Visitor
  • Premium United States   Device iPhone 7/Mac Book air iOS 13   My Question or Issue When I checked last month, it said my account was going to renew 10/29 and today I checked and it ...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

A month of payment after the 3 month trial, my subscription litterally vanished!

PlanFree, trying to f***ing get premiumCountrySpain DeviceXiaomi Redmi Note 5Operating SystemAndroid My Question or Issue I registered for the 3 month trial, and at the end of it decided to keep the 9.99/month subription, it all went great until i tr...

  • Visitor
  •   Plan Free, trying to f***ing get premium Country Spain  Device Xiaomi Redmi Note 5 Operating System Android    My Question or Issue   I registered for the 3 mon...
  • Jose_M
  • Spotify Star
  • 385 Views
  • 1 replies
  • 1 likes
  • 385 Views
  • 1 replies
  • 1 likes

My Subscription changed without my knowledge or permission

PlanPremium (changed to Premium Family)CountryUSA My Question or Issue Hello,At some point in the past month, my subscription was changed without my knowledge or permission. I used to have Premium (Individual) and successfully added the free Hulu sub...

  • Casual Listener
  • Plan Premium (changed to Premium Family) Country USA   My Question or Issue   Hello, At some point in the past month, my subscription was changed without my knowledge or permission....
  • Nshepard88
  • Newbie
  • 3248 Views
  • 20 replies
  • 14 likes
  • Hulu
    Premium family
  • 3248 Views
  • 20 replies
  • 14 likes

Soptify duo: cant link my wifes account

When I send the duo link to my wife it tells her that it is not working. We need it to work. Although I pay money, I cant find a support line, so I have to write on the forum. I think this is somewhat ... not ok. Please help.

  • Casual Listener
  • When I send the duo link to my wife it tells her that it is not working. We need it to work.   Although I pay money, I cant find a support line, so I have to write on the forum. I think this i...
  • msl0t
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

Duplicate payment via credit card and iTunes

It's come to my attention that I've been getting charged via iTunes subscription and also paying for the same subscription directly to Spotify with my credit card. The account was initially started via iTunes and then I upgraded to a premium service....

  • Regular
  • It's come to my attention that I've been getting charged via iTunes subscription and also paying for the same subscription directly to Spotify with my credit card.  The account was initial...
  • Michmarie79
  • Regular
  • 809 Views
  • 5 replies
  • 1 likes
  • 809 Views
  • 5 replies
  • 1 likes

Troubles on redeeming voucher

PlanPremiumCountryItalyDevicePC Dell/HP Windows 10, Mobile Huawey P30 ProOperating SystemWindows 10 My Question or IssueThanks to my company's welfare, I receveid several voucher. I choose Spotify, so for this reason since april I take several vouche...

  • Casual Listener
  • Plan Premium Country Italy Device PC Dell/HP Windows 10, Mobile Huawey P30 Pro Operating System Windows 10   My Question or Issue Thanks to my company's welfare, I receveid  ...
  • tilde85
  • Casual Listener
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Google Home Mini

PlanFamily PlanCountryUSADeviceSamsung Note 9 My Question or Issue: I have been paying for family plan for at least a year now, and when trying to claim my free google home mini, it says I am ineligible. No one in my family has claimed the Google hom...

  • Casual Listener
  •   Plan Family Plan Country USA Device Samsung Note 9   My Question or Issue: I have been paying for family plan for at least a year now, and when trying to claim my free google home...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

How to live chat with Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Charged for Spotify Family even though I did not upgrade

PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was just charged this month for a Spotify Family subscription even though I did not co...

  • Visitor
  • Plan Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was j...
  • osornios
  • Spotify Star
  • 191 Views
  • 1 replies
  • 1 likes
  • 191 Views
  • 1 replies
  • 1 likes

Bought premium famiy subscription but got premium subscription instead

CountryGermanyMy Question or IssueHi,some weeks ago I bought a premium family subscription for one year on the spotify page. The page showed the premium family subscription for the price of an annual premium subscription.Some weeks later I wanted to ...

  • Casual Listener
  • Country Germany My Question or Issue Hi, some weeks ago I bought a premium family subscription for one year on the spotify page. The page showed the premium family subscription for the price of a...
  • Bittencourt
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Spotify registered wrong account for premium

PlanPremiumCountryGermanyDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or IssueWhen i clicked the link in the sms after verifying that I am a student, i was shown the correct account (lcf2enfh6b5ge007t7rsa9pns), but after activating ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue When i clicked the link in the sms after verifying that I am a student, i...
  • NotCrow
  • Casual Listener
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

This link Is real or fake?

PlanFreeCountryMéxico Device(Moto G4 Play)Operating System(Android) My Question or IssueOn Friday while I was on Facebook I saw this ad, I came in, but I'm doubting if this link is real or a scam, I hope someone can answer me, thank you!

Screenshot_20191027-162031.png Screenshot_20191027-162221.png Screenshot_20191027-162041.png Screenshot_20191027-162048.png
  • Visitor
  • Plan Free Country México   Device (Moto G4 Play) Operating System (Android)   My Question or Issue On Friday while I was on Facebook I saw this ad, I came in, but I'm doubting if...
  • Billy-J
  • Spotify Star
  • 1251 Views
  • 1 replies
  • 0 likes
  • 1251 Views
  • 1 replies
  • 0 likes