Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 74566 Views
- 49 replies
- 3 likes
- 74566 Views
- 49 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 9649 Views
- 23 replies
- 2 likes
- 9649 Views
- 23 replies
- 2 likes
Solved!! Spotify Premium Duo subscription
Hi there,I couldn't really find any information on the below in the FAQs : when subscribing to Premium Duo, if both parts each have a Spotify Premium plan already, does the one that joins the new plan lose all his saved music / podcasts / etc. ? Are ...
- Hi there, I couldn't really find any information on the below in the FAQs : when subscribing to Premium Duo, if both parts each have a Spotify Premium plan already, does the one that joins the new p...
-
-
- Spotify Star
- 1276 Views
- 1 replies
- 0 likes
- 1276 Views
- 1 replies
- 0 likes
Superuser Contribution "You need to live in the same address". Cant change countries.
Plan: Premium DuoCountry: Sweden Just moved to Sweden from Iceland.Changed from Premium Family to Duo, because me and my girlfriend are the only two users. She got kicked out from the plan when I changed from Family to Duo and I cant re-invite her. "...
- Plan: Premium Duo Country: Sweden Just moved to Sweden from Iceland. Changed from Premium Family to Duo, because me and my girlfriend are the only two users. She got kicked out from the pl...
-
-
- Moderator
- 1307 Views
- 2 replies
- 0 likes
-
Premium
- 1307 Views
- 2 replies
- 0 likes
I just paid for individul premium but I want to do family package
I just paid for individul premium but I want to do family package.Can I pay the rest of family package instead? Because for previous months I paid and use for all family.PlanPremiumCountryThailandDevice(iPhone, Samsung)Operating System(iOS, Android) ...
- I just paid for individul premium but I want to do family package. Can I pay the rest of family package instead? Because for previous months I paid and use for all family. Plan Premium Country T...
-
-
- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Superuser Contribution Auto-renew plans temporarily unavailable
PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to buy Spotify Premium individual plan with autorenewed subscription, but the ...
- Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm tryi...
-
-
- Spotify Legend
- 1625 Views
- 4 replies
- 1 likes
- 1625 Views
- 4 replies
- 1 likes
Superuser Contribution Issue with Premium Duo after subscribing with an Individual subscription active
Plan - Premium and Premium DuoCountry - IndiaI already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfriend. But as soon as I subscribed, the payment page took ...
- Plan - Premium and Premium Duo Country - India I already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfr...
-
-
- Spotify Legend
- 575 Views
- 3 replies
- 0 likes
- 575 Views
- 3 replies
- 0 likes
Superuser Contribution Re: Buying spotify premium ecard for my wife
none of those links work, after searching Google and duckduckgo and all I get are broke links and shading websites... want to buy my son Spotify for a year and I CAN'T ??
- none of those links work, after searching Google and duckduckgo and all I get are broke links and shading websites... want to buy my son Spotify for a year and I CAN'T ??
-
-
- Moderator
- 337 Views
- 1 replies
- 0 likes
- 337 Views
- 1 replies
- 0 likes
Superuser Contribution Weakly Premium
I purchased 7 day plan and my payment status is completed yet it is not reflected on my accountpremiumCountryIndiaDeviceMI A2
- I purchased 7 day plan and my payment status is completed yet it is not reflected on my account premium Country India Device MI A2
-
-
- Moderator
- 275 Views
- 1 replies
- 0 likes
-
Premium
- 275 Views
- 1 replies
- 0 likes
Superuser Contribution Can't subscribe to premium mini
PlanFreeCountryEgypt DeviceLaptopOperating SystemWindows 11 Can't subscribe to premium mini plan and gets "Sorry, your payment failed. No charges were made." every time
- Plan Free Country Egypt Device Laptop Operating System Windows 11 Can't subscribe to premium mini plan and gets "Sorry, your payment failed. No charges were made." every time&...
-
-
- Moderator
- 650 Views
- 2 replies
- 0 likes
- 650 Views
- 2 replies
- 0 likes
Superuser Contribution [FIXED]UPI Payment charged for 12 months but plan not activated on any device.
PlanPremium Duo 1 YearCountryIndiaDeviceRedmi Note Pro 9Operating SystemWindows 10 My Question or IssuePaid for Premium Duo for 1 year 1799 INR from UPI (Google Pay). PLAN NOT ACTIVATED ON ANY DEVICE.Have tried all solutions linked on all threads on ...
- Plan Premium Duo 1 Year Country India Device Redmi Note Pro 9 Operating System Windows 10 My Question or Issue Paid for Premium Duo for 1 year 1799 INR from UPI (Google Pay). ...
-
-
- Casual Listener
- 377 Views
- 2 replies
- 0 likes
- 377 Views
- 2 replies
- 0 likes
No puedo ingresar mi tarjeta de regaló
Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema de ellos. Esperó respuesta, gracias.
- Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema d...
-
-
- Spotify Star
- 491 Views
- 1 replies
- 0 likes
-
Social & Random
- 491 Views
- 1 replies
- 0 likes
Re: More issues trying to redeem a Google Home Mini
I contacted Josephine V today and she was no help! She confirmed that I registered for the device weeks ago. Notification said I'd be informed when the device was ready,but I never received anything after that! She directed me to Google. They get you...
- I contacted Josephine V today and she was no help! She confirmed that I registered for the device weeks ago. Notification said I'd be informed when the device was ready,but I never received anything ...
-
-
- Spotify Star
- 384 Views
- 1 replies
- 1 likes
- 384 Views
- 1 replies
- 1 likes
Why am I paying $10 a month for a laughingly unoptimized piece of **bleep**?
Guess what? I no longer am. I can't like my own local files which are, derp, the songs I like the most. This alone is literally the dumbest thing I have ever had to deal with how ever, the difficulty of just being able to play my music across machine...
- Guess what? I no longer am. I can't like my own local files which are, derp, the songs I like the most. This alone is literally the dumbest thing I have ever had to deal with how ever, ...
-
-
- Spotify Star
- 571 Views
- 1 replies
- 1 likes
- 571 Views
- 1 replies
- 1 likes
Superuser Contribution Payment problems as daughter is living abroad
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear All! I have a quick question? My daughter is just staying for a year in the US. As we ha...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Dear Al...
-
-
- Spotify Legend
- 383 Views
- 1 replies
- 0 likes
-
payment options
- 383 Views
- 1 replies
- 0 likes
Superuser Contribution Subscription changed while updating payments method
PlanFamilyCountryRussia My Question or IssueHello Team,I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charged for Premium subscription instead of Family one. Is there any option...
- Plan Family Country Russia My Question or Issue Hello Team, I was faced with following problem: While updating payments method (previous card was expired) after payment date I was charg...
-
-
- Spotify Legend
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Superuser Contribution Switching from Family to Duo
Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do. Can someone tell me how I can switch so he won't ...
- Hi, I have a Family account but as its only myself and my son that use it I'd like to switch to the Duo. From looking through this help section though it looks like he will lose his playlists if I do...
-
-
- Spotify Legend
- 289 Views
- 1 replies
- 0 likes
-
Subscriptions
- 289 Views
- 1 replies
- 0 likes
Superuser Contribution I paid for 6month premium with 3month free.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for 6months premium with 3month free(9months). but premium end on 26/01/2022. Kindly l...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid ...
-
-
- Spotify Legend
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Ad-free music - Individual vs Duo plan
Hi, I'm confused by the description of the plans: https://www.spotify.com/us/premium/#plans The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free music listening, play offline, on-demand playback". Does it mean that the...
- Hi, I'm confused by the description of the plans: https://www.spotify.com/us/premium/#plans The Individual plan contains "On-demand playback" and the Duo plan contains "Ad-free musi...
-
-
- Casual Listener
- 293 Views
- 2 replies
- 0 likes
- 293 Views
- 2 replies
- 0 likes
Charged for a dormant student account we believed to be inactive.
We've had premium family for at least 7 years now. My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes that he deactivated that account. When we signed up to premium-fam...
- We've had premium family for at least 7 years now. My son, when he was in university, activated a premium for student account. He finished university around 6-7 years ago and believes ...
-
-
- Spotify Star
- 365 Views
- 1 replies
- 0 likes
- 365 Views
- 1 replies
- 0 likes
Superuser Contribution Paying for two subscriptions! Why?
PlanPREMIUMCountry DeviceSamsung S20+Operating SystemIdk, most recent android i guess My Question or Issue I've just realised that I have been paying for my DUO plan simultaneously with solo premium for at least 5 to 6 months.
- Plan PREMIUM Country Device Samsung S20+ Operating System Idk, most recent android i guess My Question or Issue I've just realised that I have been paying for my DUO p...
-
-
- Moderator
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Premium duo - we both have spotify accounts, will be both keep our current profiles?
We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc? PlanPremium duoCountryUKDeviceiPhonesOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- We both pay for individual spotify accounts, if we move to a duo account, will we both keep our current profiles with our playlists etc? Plan Premium duo Country UK Device iPhones Operat...
-
-
- Spotify Star
- 422 Views
- 1 replies
- 0 likes
- 422 Views
- 1 replies
- 0 likes