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Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremium DuoCountryFR DeviceMotorola G5+Operating SystemAndroid Oreo My Question or IssueI have subscribed to premium duo for my wife.The invite is received and accepted successfully, I receive a confirmation email. On wife's phone, in the browser...
PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10 My Question or IssueHi, I want to change the payment details of my account but my only option is to pay by mobile which only offers Verizon as an option. I'm hoping to just enter my card inform...
I used to have a Family account with some users attached to itUnfortunately my credit card has been stolen and I had of course to disabled itThis happened just before It is very frustrating that without any conversation Spotify disabled everything im...
Hello,I have problem with student premium, last year I had this subscription but from the new year I got charge for normal premium. I'm still at the university. When i try to choose the student premium it told me that I've already used this offer. Ho...
Hello!I have the same problem, but in my case, I only can check my receipt regarding the first payment (September).So I kindly ask you to Spotify send to me all the receipts to my email from September until now.Furthermore, I want to know how I can c...
PlanPremiumCountryIndiaDeviceSamsung Operating SystemAndroid 9My Question or IssueI did a payment for weekly top-up(37 rupees) through upi today. The balance got deducted from my account instantly, but the payment portal of spotify kept on loading. I...
PlanPremium FamilyCountrySwitzerlandDeviceHTC 12+ My Question or IssueMe and my father started the Family Premium plan on the 14.11.2016. Until the 27.04.2018 I never received a bill and only my father had to pay because he is the Account manager. Bu...
PlanFree (currently)CountryJapanDeviceCustom-Built Home DesktopOperating SystemWindows 10 My Question or IssueI keep getting the error in the picture attached below. Even tried incognito mode on Google Chrome. Anyone able to help? Thanks in advance.
PlanPremiumCountryUSA I am a student and I logged into with a student account and email I thought I needed to use in order access the student discount. I do not remember the email I used, and it was not the correct one anyways. Haha I now am paying p...
HolaMi pregunta es, al momento de cancelar mi suscripción premimum se cancelará el mes que pagué, es que solo quiero eliminar el método de pago porque ya no lo puedo usar, pero no sé cómo quitarlo, y creo que solo es cancelando mi suscripción premium...
PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...
PlanFree/PremiumCountryMexico Device(Samsung S8+, HP Pavilon)Operating System(Android Version 9, Windows 10) My Question or IssueHi, i'm from Mexico, today i bought a gift cart of 6 months in the store, but when i tried to redeem the code, showed up ...
Hi,I want to upgrade my account to premium for students. I moved from UK to Spain recently and the account was set up in the UK. I do not have a Spanish bank account and when I want to pay for my subscription with my UK bank account it says your post...
PlanFreeCountryUnited StatesDevicePixel 2Operating SystemDroid My Question or IssueI cancelled my family plan two months ago, and signed up my kid for a premium account. Now I am getting charged for both. You owe me $32 so far. I have contacted your ...
PlanFree/PremiumCountryArgentina DeviceIphone 11Operating SystemIOS 13.4.1 My Question or IssueA few days ago it appeared a text on Spotify saying that it wasn't possible to make the payment on my credit card and if i didn't fix it, i could loose my ...
PlanFreeCountryUSADeviceSamsung GalaxyMy Question or IssueI just bought Spotify Premium but it's not working, I checked for a receipt but never got one, I looked up on how to fix the issue. I tried logging out and in, checked my account subscription ...
I used to have a yearly premium plan which has now expired and I am trying to purchase the Individual (monthly) plan instead. But when I get taken to the payment site I am told that: It looks like you’re not eligible for that offer, but we found more...
PlanFree/Premium TrialCountryUnited StatesDeviceWindows PC/iPhone 11 Pro MaxOperating SystemWindows 10/iOS 13.4.1 My Question or IssueSo I signed up for Spotify and was told I'd get one month of Premium free. I signed up on April 4, and today (exactl...
Plan Free/Premium Country Indonesia Device Samsung Note 8/iPad 5 2019 Operating System iOS 13.4.1 and Android 9.1 My Question or Issue I've paid my 1 month Spotify fee (Not subscription) about Tuesday, 7th April 2020. But somehow it doesn't extend my...
I keep running into a technical issue with Spotify (which I'll start a separate thread for), but I'm getting frustrated with how difficult is is to open a support ticket with Spotify.I want to think that I'm a reasonably aware and savvy person, but I...