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Issue with Premium Duo after subscribing with an Individual subscription active

Issue with Premium Duo after subscribing with an Individual subscription active

mohsinulhaq

Plan - Premium and Premium Duo

Country - India


I already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfriend. But as soon as I subscribed, the payment page took me to setup page:

mohsinulhaq_0-1642884593008.png

 

On clicking the home address setup button, I am sent to a family setup page, that keeps on loading forever:

 

mohsinulhaq_1-1642884685671.png

I tried looking into the network calls and I can see that the

https://www.spotify.com/api/family/v1/family/home

API call is responding with a 404 with the content:

 

 

 

{"code":"NOT_FOUND","detail":"Home not found."}

 

 

 


I am not sure how to set up the home now. Any help would be greatly appreciated.
Thanks.

Reply
3 Replies

Elena

Hey @mohsinulhaq!

 

Welcome to the Community and thanks for bringing this up with us.

 

That loading page usually shows up when the subscription hasn't been changes successfully

 

To check that could you take a look at your account page under Your Plan and see if it says it's been changed to Family/Duo

 

If it is still Spotify Premium you can try subscribing again to your desired plan here for Duo and here for Family.

It's also worth giving it a shot in an incognito window to avoid the possible issues that the data stored in your browser may cause.

  

We hope this info helps. Keep us posted on how it goes!

ElenaModerator
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mohsinulhaq

Hi Elena, thanks for the response. The active plan is still only Premium.

mohsinulhaq_0-1642962371794.png

I did try opening the family setup page via incognito but to no avail.

I can't subscribe again, since the money has already been deducted from my account as you can see in the receipt page:

* Snip * [Moderator Edit]

 

Alex

Hey @mohsinulhaq,

 

Thanks for the reply and the screenshots.

 

In this case we'd recommend you reach out directly to our customer support team through one of the channels here. They'll be able to have a look backstage and check if you possibly have more than one Premium subscription active and help you activate your Premium Duo. If you receive an automated response via email, please reply to it with the requested information.

 

In the future please refrain from posting personal/ financial info on public websites like forums and communities for security reasons.

 

We're here if you have more questions.

AlexModerator
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