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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6150 Views
  • 23 replies
  • 2 likes
  • 6150 Views
  • 23 replies
  • 2 likes

Unable to download songs on my mobile app

So, I use a laptop, a tablet and my mobile phone and i want to download songs on my mobile and it says device limit reached. I mean whaaat? I have premium plan and i can't download songs on the gadgets that i personally use that also only 3? COuld so...

  • Casual Listener
  • So, I use a laptop, a tablet and my mobile phone and i want to download songs on my mobile and it says device limit reached. I mean whaaat? I have premium plan and i can't download songs on the gadge...
  • Maxim
  • Spotify Star
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Hulu not recognizing my premium plan

I've bee. A spotify premium with hulu memebrr for years and suddenly hulu isn't recognizing my membership. No payment methods changed, no plan was changed, it just isn't connecting. PlanPremiumCountryUSDeviceSamsung Galaxy, Xbox, PCOperating System(i...

  • Visitor
  • I've bee. A spotify premium with hulu memebrr for years and suddenly hulu isn't recognizing my membership. No payment methods changed, no plan was changed, it just isn't connecting.     ...
  • Billy-J
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo

My bf and I wanted to join the Spotify duo and share the app. I want to do it asap before I’m charged another month. How do we speak with someone or set this up? Thx.

  • Visitor
  • My bf and I wanted to join the Spotify duo and share the app. I want to do it asap before I’m charged another month. How do we speak with someone or set this up? Thx. 
  • Eni
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cant renewed due to a problem.

PlanPremium Individual CountryPhilippines DeviceS22 Ultra Operating SystemAndroid 13 My Question or Issue Why the subscription is not renewed and auto renewed. I can't pay due to problem. (Using GCash)It can't auto renewed due to sim register. Proble...

  • Music Fan
  • Plan Premium Individual   Country Philippines   Device S22 Ultra   Operating System Android 13       My Question or Issue   Why the subscription is ...
  • Yordan
  • Moderator
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

do I lose my playlists when being canceled because of apple payment

Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. Do I lose my preferences and playlists when being ca...

  • Newbie
  • Spotify cancels my subscription because I chose apple payment in the past and this is no longer supported. A simple change of payment methods is not available for unknown und unexplainable reasons. D...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!! Is my payment automatic?

PlanPremiumCountry Deviceiphone 13Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei don’t know if my payment will come out automatically, I can’t find any pay now button..

  • Newbie
  • Plan Premium Country   Device iphone 13 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue i don’t know if my payment will come out automatically...
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

I can't get premium because I changed accounts

Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium again however it keeps saying like you can't purch...

  • Visitor
  • Hi everyone!!! I just recently got this account after deleting an account with premium and it uses the same email and credit card details as the account I had before. I've been wanting to get premium...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

How can i delete account

I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)

  • Newbie
  • I lost Access to my e-mail, how do I delete account while I cant even log in or change password. (I logged via Facebook, and my fb account was hacked)  
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Premium Duo doesn't work

It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my payment method is a card issued in Luxembourg. So whe...

  • Casual Listener
  • It is the second time I tried to switch from Premium to Duo Premium to share the account with my girlfriend who lives in the same house with me for 5 years (in Germany). I work in Luxembourg so my pa...
  • Maxim
  • Spotify Star
  • 178 Views
  • 3 replies
  • 1 likes
  • 178 Views
  • 3 replies
  • 1 likes

Superuser Contribution À chaque fois que j'invite ma femme dans l'abo duo, ça fonctionne 24h !

When I invite my wife in the Duo Premium, it only works a few hours and she get free again!I paid for over 3 months Duo for me only. What to do?

  • Visitor
  • When I invite my wife in the Duo Premium, it only works a few hours and she get free again! I paid for over 3 months Duo for me only. What to do?
  • Yordan
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

I want to use a British credit card but I can’t because of my region

I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England

  • Visitor
  • I want to pay premium with a British credit card but I can’t because I live in Spain and I can’t change my region to England
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Cannot switch from duo to family

Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Family doesn't appear in the available subscriptions. ...

  • Visitor
  • Me and my girlfriend have been using Premium Duo for some years now and we want to switch to Premium Family so that our daughter and son can use their own device and playlist. Somehow the Premium Fam...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

what happens to my playlist when I leave premium family?

We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?

  • Visitor
  • We are 3 family members but want to continue as 3 individual accounts. If the family admin ends the family subscription, do the members still get their playlists etc.?
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Probleme d'adresse Spotify Duo

J'essaye de mettre en place un abonnement premium duo avec ma femme mais l'adresse n'est pas reconnue comme étant la même, alors que c'est bien le cas.

  • Visitor
  • J'essaye de mettre en place un abonnement premium duo avec ma femme mais l'adresse n'est pas reconnue comme étant la même, alors que c'est bien le cas.
  • Kiril
  • Moderator
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Death in family

Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accounts because they were on their father’s account and...

  • Visitor
  • Hello. My 2 nieces lost both their parents very tragically. They were on a family plan with their mom. They are now living with us and i want to add them to my family plan. They cannot “switch” accou...
  • AlexKubu
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Superuser Contribution j'ai pris un abonnement premium gratuit pendant 2 mois et j'ai toujours pub

mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.

  • Visitor
  • mon compte est bien enregistré avec une gratuité jusqu'au 25 aout et j'ai toujours de la pub en diffusion. Celle de Spotify pour passer au premium et d'autres annonceurs.
  • Joan
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Can't switch between Plan Members on Premium Duo

PlanPremium DuoCountryUSADeviceiPhone 13Operating SystemiOS 10My Question or IssueI have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Plan Member profile and I can't figure out how to switch to my own profi...

  • Visitor
  • Plan Premium Duo Country USA Device iPhone 13 Operating System iOS 10 My Question or Issue I have my Premium Duo with my mom. When I sign onto Spotify in my phone, it always pulls up her Pla...
  • Maxim
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes