Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 90766 Views
- 56 replies
- 5 likes
- 90766 Views
- 56 replies
- 5 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11406 Views
- 24 replies
- 2 likes
- 11406 Views
- 24 replies
- 2 likes
Fiz muda de plano mas está descontado o mesmo valor
Fiz alteração do plano Premium para o plano universitário, mas ainda está descontando o valor do plano Premium.
- Fiz alteração do plano Premium para o plano universitário, mas ainda está descontando o valor do plano Premium.
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- Spotify Star
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Superuser Contribution Pague premium y al parecer tengo varias cuentas y en ninguna puedo entrar
Pague 19.1.23 premium fliar pero no me sale en ninguna de las cuentas asociadas a el correo que pague
- Pague 19.1.23 premium fliar pero no me sale en ninguna de las cuentas asociadas a el correo que pague
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- Moderator
- 143 Views
- 1 replies
- 0 likes
- 143 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify crashing when I play The Smiths
PlanPremiumCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEvery time I try and play my playlist with only songs by The Smiths on it, the app sie...
- Plan Premium Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Every...
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- Moderator
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Superuser Contribution 요금제 결제를 하려고 하는데 국가가 일치하지 않는다고 합니다 다른 카드로도 시도 해봤는데 문제가 해결되지 않아요
요금제 결제를 하려고 하는데 국가가 일치하지 않는다고 합니다다른 카드로도 시도 해봤는데 문제가 해결되지 않아요
- 요금제 결제를 하려고 하는데 국가가 일치하지 않는다고 합니다 다른 카드로도 시도 해봤는데 문제가 해결되지 않아요
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- Moderator
- 826 Views
- 1 replies
- 0 likes
- 826 Views
- 1 replies
- 0 likes
More listening time
15 hours a month isn't very much. Is there a way that a single user can pay for more listening time?. iPhone SE. Have a separate Hulu account.
- 15 hours a month isn't very much. Is there a way that a single user can pay for more listening time?. iPhone SE. Have a separate Hulu account.
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- Spotify Star
- 201 Views
- 1 replies
- 0 likes
- 201 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Three dots keeps loading forever
PlanFreeCountryEGDeviceWindows 10, ChromeOperating SystemWindows 10 My Question or Issuewhen trying to add credit card, the three dots of loading appear but nothing happens forever.
- Plan Free Country EG Device Windows 10, Chrome Operating System Windows 10 My Question or Issue when trying to add credit card, the three dots of loading appear but nothing h...
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- Visitor
- 7394 Views
- 10 replies
- 1 likes
- 7394 Views
- 10 replies
- 1 likes
Superuser Contribution Re: How can I play different songs at same time on different Google Nest device
How do I stop my premium family subscription and change to duo?
- How do I stop my premium family subscription and change to duo?
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- Moderator
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Superuser Contribution You will not accept my new credit card which is accepted elsewhere,
Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.
- Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.
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- Visitor
- 1286 Views
- 2 replies
- 0 likes
- 1286 Views
- 2 replies
- 0 likes
Solved!! Why are there commercial on premium account?
Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not to contain commercials and advertising.
- Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not...
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- Visitor
- 450 Views
- 3 replies
- 3 likes
- 450 Views
- 3 replies
- 3 likes
Partner payment?
Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I started with.My Question or Issue
- Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I sta...
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- Spotify Star
- 332 Views
- 1 replies
- 0 likes
- 332 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Gift cards work even when there is a price increase?
Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
- Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
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- Moderator
- 3796 Views
- 3 replies
- 0 likes
- 3796 Views
- 3 replies
- 0 likes
Subscription in Iraq
Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment methods, most of us don’t use Visa or Mastercard, and our most p...
- Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment...
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- Newbie
- 1325 Views
- 2 replies
- 1 likes
- 1325 Views
- 2 replies
- 1 likes
Trying to change my credit card
Unable to change my credit card for another subscription.
- Unable to change my credit card for another subscription.
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Changing from Premium to Premium Family
Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be charged every month? Or since I changed plans, has it a...
- Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be char...
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- Spotify Star
- 7107 Views
- 6 replies
- 0 likes
- 7107 Views
- 6 replies
- 0 likes
Gift card wont redeem
Plan:PremiumCountry- usa DeviceIphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont let me redeem the $99 gift card. Error states “you cant apply this premium c...
- Plan: Premium Country- usa Device Iphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont l...
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- Spotify Star
- 431 Views
- 1 replies
- 1 likes
- 431 Views
- 1 replies
- 1 likes
I am being charged twice for one spoify account(premium).
I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
- I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
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- Spotify Star
- 3423 Views
- 1 replies
- 0 likes
- 3423 Views
- 1 replies
- 0 likes
Didn't receive any email to accept new prices
PlanPremiumCountryPolandDevice(iPhone 11)Operating System(iOS 17) My Question or IssueI can't accept the new prices of my Premium Family plan and I can't do it in my app too
- Plan Premium Country Poland Device (iPhone 11) Operating System (iOS 17) My Question or Issue I can't accept the new prices of my Premium Family plan and I can't do it in my app too
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- Spotify Star
- 238 Views
- 1 replies
- 0 likes
- 238 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Error when trying to change plan
PlanPremiumCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueI've just moved from UK to NZ and I'm trying to change my plan from Family to Individual but I keep getting this message: "error Oops! Something went wrong, please t...
- Plan Premium Country New Zealand Device PC Operating System Windows 10 My Question or Issue I've just moved from UK to NZ and I'm trying to change my plan from Family to Indi...
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- Spotify Star
- 243 Views
- 1 replies
- 0 likes
- 243 Views
- 1 replies
- 0 likes
Issues when redeem Spotify gift card
My Question or IssueI redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify free and that I need to subscribe to premium in the main page I tried once...
- My Question or Issue I redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify...
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- Spotify Star
- 307 Views
- 3 replies
- 0 likes
- 307 Views
- 3 replies
- 0 likes
Problema com a Cobrança
Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes.Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esquecendo disso e continuam me cobrando. Isso tá me deix...
- Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes. Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esqu...
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- Spotify Star
- 170 Views
- 1 replies
- 0 likes
- 170 Views
- 1 replies
- 0 likes