Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51933 Views
  • 23 replies
  • 4 likes
  • 51933 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32527 Views
  • 19 replies
  • 2 likes
  • 32527 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21824 Views
  • 8 replies
  • 1 likes
  • 21824 Views
  • 8 replies
  • 1 likes

Tracks not available

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A8Operating SystemAndroid 9 My Question or IssueHello my dear friends.I have this book in my language that I want to listen to, but all tracks are unavailable. If I search on the artist, I can find al...

  • Visitor
  •   Plan Premium Country Netherlands Device Samsung Galaxy A8 Operating System Android 9   My Question or Issue Hello my dear friends. I have this book in my language that I want ...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Can't listen to different songs simultaneously in Premium Duo

PlanPremium DuoCountryPolandDeviceAny My Question or IssueHi. We are registered with a Premium Duo plan but we can't listen our music separately, at the same time. Whenever my partner starts a song, the music on my device stops and switches to the so...

  • Visitor
  • Plan Premium Duo Country Poland Device Any     My Question or Issue Hi. We are registered with a Premium Duo plan but we can't listen our music separately, at the same time. Whenev...
  • Billy-J
  • Spotify Star
  • 1630 Views
  • 1 replies
  • 0 likes
  • 1630 Views
  • 1 replies
  • 0 likes

I can't pay for my premium plan with credit/debit card, forced to subscribe with mobile

PlanPremiumCountryMalaysiaDeviceWindows DesktopOperating SystemWindows 10 My Question or Issue Everytime I try to subscribe to the family plan, it will ask me to choose to pay either via credit/debit card, or via mobile plan. I try to pick the credit...

Towls_0-1605852904866.png Towls_1-1605852976647.png Towls_2-1605852983981.png
  • Music Fan
  • Plan Premium Country Malaysia Device Windows Desktop Operating System Windows 10   My Question or Issue   Everytime I try to subscribe to the family plan, it will ask me to choos...
  • Katerina
  • Spotify Legend
  • 4510 Views
  • 20 replies
  • 27 likes
  • 4510 Views
  • 20 replies
  • 27 likes

Subscription

PlanFree/PremiumCountryUSA DeviceiPhone SEOperating SystemiOS 14.4 My Question or IssueI had a family plan under a different email and when I cancelled it, I got Spotify Premium in its place and the payment went through. However, I want to change the...

  • Visitor
  •   Plan Free/Premium Country USA  Device iPhone SE Operating System iOS 14.4   My Question or Issue I had a family plan under a different email and when I cancelled it, I got...
  • Jose_M
  • Spotify Star
  • 786 Views
  • 1 replies
  • 0 likes
  • 786 Views
  • 1 replies
  • 0 likes

Solved!! Change family subscription to

Hello,I am the owner of a family subscription.Because we are not leaving together anymore I want to “split” the account and have my own one.The other members of my family subscription love Spotify and still want to use it.Is there a solution to have ...

  • Casual Listener
  • Hello, I am the owner of a family subscription. Because we are not leaving together anymore I want to “split” the account and have my own one. The other members of my family subscription love Spo...
  • adriansibilla
  • Casual Listener
  • 1220 Views
  • 2 replies
  • 0 likes
  • 1220 Views
  • 2 replies
  • 0 likes

Superuser Contribution Hay un lapso de tiempo para pagar?

Tuve un problema con mi tarjeta, recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pagar?

  • Newbie
  • Tuve un problema con mi tarjeta,  recién lo solucionarán el día martes y no tengo otra forma de pagar...mi suscripción se cancelará o me cortarán el servicio? O tengo un lapso de tiempo para pag...
  • Alex
  • Moderator
  • 8938 Views
  • 3 replies
  • 0 likes
  • 8938 Views
  • 3 replies
  • 0 likes

Superuser Contribution Does paying with credit card is not accepted in Indonesia?

I'm in Indonesia, and I'm trying to subscribe to Spotify Duo with Credit Card, but it always redirect me to another payment method. Why? Does paying with credit card is not accepted anymore in Indonesia? I've tried this method to resolve this problem...

  • Regular
  • I'm in Indonesia, and I'm trying to subscribe to Spotify Duo with Credit Card, but it always redirect me to another payment method. Why? Does paying with credit card is not accepted anymore in Indone...
  • Alex
  • Moderator
  • 552 Views
  • 9 replies
  • 0 likes
  • 552 Views
  • 9 replies
  • 0 likes

Cancelled my Spotify subscription after 7 years

Today I cancelled my Spotify subscription after 7 years. For the past 4 I have been using the student discount for £5 per month, great! but now i'm not a student and I ask myself 'is this product worth £9.99 a month? In USA its $9.99, thats like £6 h...

  • Visitor
  • Today I cancelled my Spotify subscription after 7 years. For the past 4 I have been using the student discount for £5 per month, great! but now i'm not a student and I ask myself 'is this product wor...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

How to upgrade my plan to family from duo?

PlanPremium (Duo)CountryUruguay My Question or IssueHow can I go from the duo plan to the family plan?

  • Regular
  • Plan Premium (Duo) Country Uruguay   My Question or Issue How can I go from the duo plan to the family plan?
  • Bittencourt
  • Spotify Star
  • 626 Views
  • 9 replies
  • 0 likes
  • Duo
    family
    Premium
  • 626 Views
  • 9 replies
  • 0 likes

Superuser Contribution Premium with hulu

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had been getting hulu with my premium but recently I got a new credit card and forgot to re...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had b...
  • Mihail
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Need answers, Expired PREMIUM then Subscribe again, save downloaded songs

PlanFree/PremiumPremium For Family DeviceRealme 5Operating SystemAndroid 10 My Question or Issue1. I'm gonna ask what if my premium will end tommorow then I will subscribe again before it expire then I go offline mode will my downloaded songs will be...

  • Visitor
  • Plan Free/Premium Premium For Family   Device Realme 5 Operating System Android 10   My Question or Issue 1. I'm gonna ask what if my premium will end tommorow then I will su...
  • Jeremy
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Mix not as useful

Howdy,I'm subscribed to the duo-plan, and was hoping to enjoy the duo-mix option, but after some weeks it seems there are major issues with it:1. The songs rarely get updated, and other than a few songs that change each week most of the playlist stay...

  • Visitor
  • Howdy, I'm subscribed to the duo-plan, and was hoping to enjoy the duo-mix option, but after some weeks it seems there are major issues with it: 1. The songs rarely get updated, and other than a fe...
  • Alex
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • Duo Mix
    Duo playlist
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution [FRANCE]PREMIUM ACCOUNT - DUOMIX ne marche plus

PlanPremiumCountryFRANCEDeviceall devicesOperating Systemall OS My Question or IssueJe suis invité sur un compte DUO PREMIUM. Après plusieurs mois d'utilisaiton du DUOMIX sans problème celui-ci ne se met plus à jour avec mes données. Je n'apparais pl...

  • Visitor
  •   Plan Premium Country FRANCE Device all devices Operating System all OS   My Question or Issue Je suis invité sur un compte DUO PREMIUM. Après plusieurs mois d'utilisaiton du DU...
  • Mihail
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay by mobile problem

I cannot process my payment through pay by mobile. Im stuck on the page with "Get Premium: Your Plan" with the amount and country. No option to input your mobile number and proceed.

  • Casual Listener
  • I cannot process my payment through pay by mobile. Im stuck on the page with "Get Premium: Your Plan" with the amount and country. No option to input your mobile number and proceed. 
  • Mihail
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i have just finished my trial with free Spotify and I’m trying to subscribe to premium. I’ve...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Jeremy
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not want me as a customer-PATHETIC

My Question or Issue Will not accept my or my wife's card. Just shows 3 pulsing dots. why should i bother with a company who has not channels to directly communicate. Sheer laziness and contempt. Will use another service.

  • Visitor
  •   My Question or Issue   Will not accept my or my wife's card. Just shows 3 pulsing dots.  why should i bother with a company who has not channels to directly communicate. Sheer laz...
  • spotfyisgarbag1
  • Regular
  • 386 Views
  • 4 replies
  • 1 likes
  • 386 Views
  • 4 replies
  • 1 likes

Solved!! modo aleatorio con subscripción premiun

Hola . Mi mujer y yo tenemos una cuenta premium duo y resulta que tanto en mi ipad como en mi teléfono android al darle al play a mis listas y albunes se reproduce la música en modo aleatorio, simn embargo en el ordenador no es así. ¿por qué ocurre e...

  • Casual Listener
  • Hola . Mi mujer y yo tenemos una cuenta premium duo y resulta que tanto en mi ipad como en mi teléfono android al darle al play a mis listas y albunes se reproduce la música en modo aleatorio, simn e...
  • Bittencourt
  • Spotify Star
  • 311 Views
  • 5 replies
  • 0 likes
  • 311 Views
  • 5 replies
  • 0 likes

Upgrade to Family with existing premium with 1 year payment

PlanPremium to Family CountryGermanyMy Question or Issue Hello ive a active premium Account, witch is payed until 2022. But now i would like to upgrade to family. What will happen to my already payed premium?

  • Visitor
  •   Plan Premium to Family  Country Germany My Question or Issue   Hello ive a active premium Account, witch is payed until 2022. But now i would like to upgrade to family.  ...
  • Bittencourt
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution I had family plan, but my payment method stopped working. Now, I'm "not eligible for family plan"...

I've had a family plan for years, with almost the full amount of accounts attached. There are people relying on me to pay for their plan. Why is it not letting me go back to the family plan?

  • Casual Listener
  • I've had a family plan for years, with almost the full amount of accounts attached. There are people relying on me to pay for their plan. Why is it not letting me go back to the family plan?  
  • Mihail
  • Spotify Legend
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Superuser Contribution Advertisements Galore!

I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this advertisement which goes on for more than 30 seconds and then hope that I do not hear an...

  • Casual Listener
  • I am on a free plan and as I start playing music Spotify advises me to watch a advertisement video for 30 minutes of uninterrupted listening. I gladly watch this  advertisement which goes on for...
  • Jeremy
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes