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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130706 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62470 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
241790 Views
149 replies
13 likes
PlanPremium Individual CountryPhilippines DeviceSamsung Galaxy A52 5G Operating SystemAndroid 14 My Question or IssueRecently, I've been receiving a notification from my carrier, Globe Telecoms, telling me that it will be removed as a payment method ...
Plan Premium Individual Country Philippines Device Samsung Galaxy A52 5G Operating System Android 14 My Question or Issue Recently, I've been receiving a noti...
Casual Listener
6615 Views
13 replies
1 likes
I can't change my country in my account, there are error message every time:"Unfortunately, you do not meet the requirements for this plan. Here are other ways to activate Premium" So I can't add new card to my payment methods (card from other countr...
I can't change my country in my account, there are error message every time:"Unfortunately, you do not meet the requirements for this plan. Here are other ways to activate Premium" So I can't add new...
Spotify Star
367 Views
1 replies
0 likes
are there any discounts for premium for people receiving food benefits or other government help?
are there any discounts for premium for people receiving food benefits or other government help?
Spotify Star
2988 Views
1 replies
0 likes
Buen día, tengo un problema con el pago de mis suscripción, tengo el plan de estudiante, me dieron un mes gratis y este ya debería efectuarse el pago pero me sale un error que dice lo siguiente:"Pago fallidoPerderás el acceso a tu plan pronto si no p...
Buen día, tengo un problema con el pago de mis suscripción, tengo el plan de estudiante, me dieron un mes gratis y este ya debería efectuarse el pago pero me sale un error que dice lo siguiente: "Pa...
Spotify Star
871 Views
1 replies
0 likes
PlanPremium DuoCountryAmerica Device(iPhone 14 pro)Operating System(iOS 17.5) My Question or IssueIf I remove someone from my premium duo, does it automatically remove their premium and place them on Spotify free? Also, does it notify them?
Plan Premium Duo Country America Device (iPhone 14 pro) Operating System (iOS 17.5) My Question or Issue If I remove someone from my premium duo, does it automatically ...
Spotify Star
1169 Views
1 replies
0 likes
My Question or IssueI was charged more this month than I have been in all the previous months. I have Duo premium. It's supposed to be 16.92 but it was 19.17
My Question or Issue I was charged more this month than I have been in all the previous months. I have Duo premium. It's supposed to be 16.92 but it was 19.17
Spotify Star
315 Views
1 replies
0 likes
PlanPremium IndividualCountryPhilippinesMy Question or IssueHi I've been trying to pay by mobile with "Globe" as my carrier like I've done in previous months but its suddenly not there anymore
Plan Premium Individual Country Philippines My Question or Issue Hi I've been trying to pay by mobile with "Globe" as my carrier like I've done in previous months but its suddenly not there anym...
Spotify Star
574 Views
1 replies
1 likes
My account cant make any payment because acc cant make payment in malaysia currency RM please help
My account cant make any payment because acc cant make payment in malaysia currency RM please help
Spotify Star
492 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
686 Views
1 replies
1 likes
How can I change the payment date
How can I change the payment date
Community Legend
333 Views
1 replies
0 likes
My Question or IssueIf I miss a payment this month is there a grace period to catch up next month? thanks
My Question or Issue If I miss a payment this month is there a grace period to catch up next month? thanks
Spotify Star
4575 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macb...
Spotify Star
313 Views
1 replies
0 likes
I recently moved and began converting my home into a smart home. Part of that includes upgrading my subscription from duo to family. Unfortunately I keep getting and error message saying I'm ineligible for upgrade. Any advice would be great.PlanPremi...
I recently moved and began converting my home into a smart home. Part of that includes upgrading my subscription from duo to family. Unfortunately I keep getting and error message saying I'm ineligib...
Spotify Star
298 Views
1 replies
0 likes
Hey guys,recently i got hacked and i don't know how. The hackers changed my plan from duo to family. I just got aware of it and changed my password and i logged out of everywhere. I wanted to know if spotify could refound me this month?I'm asking her...
Hey guys, recently i got hacked and i don't know how. The hackers changed my plan from duo to family. I just got aware of it and changed my password and i logged out of everywhere. I wanted to know ...
Spotify Star
461 Views
1 replies
0 likes
PlanPremium Family CountryUSA DeviceMacbook Pro M1 Operating SystemSonoma 14 / Various Web Browsers Hi, I just moved to the USA from the UK. I updated address and payment info, no probs - but we don't use the audiobooks at all, so thought i'd change ...
Plan Premium Family Country USA Device Macbook Pro M1 Operating System Sonoma 14 / Various Web Browsers Hi, I just moved to the USA from the UK. I upd...
Casual Listener
345 Views
2 replies
0 likes
after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their refund policy is you can refund at the start, any othe...
after i had cancelled, they took money still for the premium, i messaged them and they said it was past 14 days even after id shown them the bank statement for it going out today? basically their ref...
Newbie
1857 Views
4 replies
1 likes
PlanPremium Family CountryIreland My Question or IssueI have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in February 2023 to the UAE. It will not let me select a family plan once I chang...
Plan Premium Family Country Ireland My Question or Issue I have moved from the UAE to Ireland and trying to update my address and payment details. I moved the plan country in Feb...
Moderator
1144 Views
3 replies
0 likes
Hi everybody! With my wife we have a Duo plan. My doughter has her own account. How can we get together in a family plan?
Hi everybody! With my wife we have a Duo plan. My doughter has her own account. How can we get together in a family plan?
Spotify Star
318 Views
1 replies
0 likes
I share a premium duo but can’t listen to booksPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I share a premium duo but can’t listen to books Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Window...
Spotify Star
338 Views
2 replies
0 likes
I bought spotify gift annual gift card and I want to switch my plan to Family right now but i can't
I bought spotify gift annual gift card and I want to switch my plan to Family right now but i can't
Spotify Star
480 Views
1 replies
0 likes
