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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8080 Views
  • 23 replies
  • 2 likes
  • 8080 Views
  • 23 replies
  • 2 likes

Solved!! First premium month free, but charged anyway ?

PlanPremiumCountryFranceDeviceAny...Operating Systemno impact My Question or IssueHi there I've been premium for a while. Few months ago I quit for (-caught-) a Deezer familly account, following my wife's advice.But Deezer... bah it's simply not Spot...

  • Casual Listener
  • Plan Premium Country France Device Any... Operating System no impact   My Question or Issue Hi there 🙂 I've been premium for a while. Few months ago I quit for (-caught-) a Deezer fa...
  • Not applicable
  • 424 Views
  • 6 replies
  • 0 likes
  • 424 Views
  • 6 replies
  • 0 likes

Payment cancellation

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. Hi When I go into my account details, it says I'm on the free plan. However, 2 months ago I...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue. Hi When...
  • Maxim
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i pay for a whole year, Premium, upfront?

Hey everyone, How do i pay for a whole year, Premium, upfront? It's a premium account, on Spotify France. Thanks for your help!HA

  • Casual Listener
  • Hey everyone,   How do i pay for a whole year, Premium, upfront?   It's a premium account, on Spotify France.   Thanks for your help! HA
  • Maxim
  • Spotify Star
  • 6841 Views
  • 9 replies
  • 0 likes
  • 6841 Views
  • 9 replies
  • 0 likes

Solved!! Can I get a refund？

Yesterday I was been charged $14.99 for the family premium. But after that I removed all my family members. So how can I get the $14.99 refund, and start my own premium account for $9.99 per month?

  • Newbie
  • Yesterday I was been charged $14.99 for the family premium. But after that I removed all my family members. So how can I get the $14.99 refund, and start my own premium account for $9.99 per month?
  • MythicalMusic1
  • Newbie
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

I can't use a VOUCHER on my Premium Duo plan

Plan Premium DUOCountry AUSTRIA My Question or IssueFollowing the advice of a colleague, I have purchased a voucher (not a gift card) but I can't validate it.When I try to, I receive the message that the voucher (.DE) can't be used in my country. But...

  • Casual Listener
  • Plan Premium DUO Country AUSTRIA   My Question or Issue Following the advice of a colleague, I have purchased a voucher (not a gift card) but I can't validate it. When I try to, I rece...
  • Impredictus
  • Casual Listener
  • 349 Views
  • 4 replies
  • 0 likes
  • 349 Views
  • 4 replies
  • 0 likes

Cannot change region or payment

PlanPremiumCountrySweden to UKDeviceOnePlus 7 pro and ASUS ZenBook My Question or IssueI've moved from Sweden to the UK and will start getting paid in pounds. Naturally, I'm trying to move all my accounts to my new card. However, Spotify is not letti...

  • Visitor
  •   Plan Premium Country Sweden to UK Device OnePlus 7 pro and ASUS ZenBook     My Question or Issue I've moved from Sweden to the UK and will start getting paid in pounds. Nat...
  • Maxim
  • Spotify Star
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Subscribed with wrong username, canceled within 1 minute, lost free one month trial

Subscribed with wrong user, instantly canceled and tried using the same card under the right user, said that I already used my free month. I was planning on continuing my plan even after the free month, but I was hoping you could help me recover that...

  • Newbie
  • Subscribed with wrong user, instantly canceled and tried using the same card under the right user, said that I already used my free month. I was planning on continuing my plan even after the free mon...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Reedem Premium

I already paid Premium account from Go-Pay, and its Paid Rp 57,900 ,- , I already got the reedem code, but I just forgot to reedem it. How can I get my new reedem code to apply my premium account spotify ?

  • Visitor
  • I already paid Premium account from Go-Pay, and its Paid Rp 57,900 ,- , I already got the reedem code, but I just forgot to reedem it. How can I get my new reedem code to apply my premium account spo...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

duo invite not working

I'm trying to accept the invitation my boyfriend sent me, but all that happens is it wont accept the address. Keeps saying try again later.

  • Newbie
  • I'm trying to accept the invitation my boyfriend sent me, but all that happens is it wont accept the address. Keeps saying try again later.
  • Maxim
  • Spotify Star
  • 163 Views
  • 3 replies
  • 0 likes
  • 163 Views
  • 3 replies
  • 0 likes

I was charged for old tariff but I updated on new one.

I canceled premium duo and bought premium classic in September. I get message for cancellation and I have been charged for new tariff. I have been charged in this month (October) again for my this old tariff. Can I get refund for last and this month?...

  • Visitor
  • I canceled premium duo and bought premium classic in September. I get message for cancellation and I have been charged for new tariff. I have been charged in this month (October) again for my this ol...
  • Billy-J
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Spotify Account Premium

PlanPremiumCountryUSADeviceiPhone 13My Question or IssueI was logged out of my account unexpectedly and I had to reset my password because my previous password was not letting me log in. After resetting the password and successfully logging on, I don...

  • Visitor
  • Plan Premium Country USA Device iPhone 13 My Question or Issue I was logged out of my account unexpectedly and I had to reset my password because my previous password was not letting me log in...
  • Billy-J
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

student discount + duo

Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd do so via duo subscription, am i going to lose my st...

  • Newbie
  • Hi, I'm a student from switzerland who's still living at home with his parents. My mom started to show some interest in spotify and i thought of getting her an own account, but was wondering if i'd d...
  • Billy-J
  • Spotify Star
  • 3799 Views
  • 3 replies
  • 0 likes
  • Subscriptions
  • 3799 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why can I not pay if I have enough money and my card qualifies?

Everything spotify tells me to check about my card when it doesn’t go through is checked off and it still does not work.

  • Visitor
  • Everything spotify tells me to check about my card when it doesn’t go through is checked off and it still does not work.
  • Eni
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Solved!! Unable to continue with Premium Duo after moving to a new country

PlanPremium DuoCountryWas: Kazakhstan, moved to Netherlands.DeviceTried on phone (S23 Ultra) and on Ubuntu PC with Firefox.Operating SystemAndroid, UbuntuMy Question or IssueMy girlfriend and I have been using Spotify Premium Duo for a while. We move...

  • Newbie
  • Plan Premium Duo Country Was: Kazakhstan, moved to Netherlands. Device Tried on phone (S23 Ultra) and on Ubuntu PC with Firefox. Operating System Android, Ubuntu My Question or Issue My girl...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't switch from premium to any other plan

Hi,I'm on my browser, trying to start a Family premium account, switching from Premium single, but I get the error that it's not possible. I have the same error when trying to use the Duo, so I'm not sure what is not working.I do have a stored paymen...

  • Visitor
  • Hi, I'm on my browser, trying to start a Family premium account, switching from Premium single, but I get the error that it's not possible. I have the same error when trying to use the Duo, so I'm n...
  • Eni
  • Moderator
  • 217 Views
  • 3 replies
  • 0 likes
  • 217 Views
  • 3 replies
  • 0 likes

Payment failed banner popping up after only 17 days of use.

PlanPremium duoCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe payment failed banner popped up after only 17 days from when I paid for my premi...

  • Visitor
  • Plan Premium duo Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The...
  • Luan
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola , me cobraron el cambio a plan familiar pero sigue solo plan duo

Modifique mi plan de duo a familiar, se realizó el pago exitosamente, pero en mi cuenta no cambio, sigue en plan duo!! Por qué no se reflejó el cambio

  • Visitor
  • Modifique mi plan de duo a familiar, se realizó el pago exitosamente, pero en mi cuenta no cambio, sigue en plan duo!! Por qué no se reflejó el cambio
  • Vasil
  • Moderator
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança

Sou conta universitária e cobraram 21,90

  • Visitor
  • Sou conta universitária e cobraram 21,90
  • Vasil
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes