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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • CindyGavin
  • Visitor
  • 6759 Views
  • 24 replies
  • 2 likes
  • 6759 Views
  • 24 replies
  • 2 likes

Superuser Contribution Publicité // Abonnement Premium Duo

Bonjour,J’ai souscrit un abonnement Premium Duo il y a 1 semaines. Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun problème.J’ai désinstallé, réinstallé l’application tout comme le me...

  • Newbie
  • Bonjour, J’ai souscrit un abonnement Premium Duo il y a 1 semaines.  Le membre de mon abonnement reçoit des publicités pendant qu’il écoute de la musique. En ce qui me concerne, aucun p...
  • Eni
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changed payment method but they keep trying to charge the old one

I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it should have failed because it's not that card anymore). ...

  • Visitor
  • I changed my debit card details for my family subscription charges but Spotify keeps trying to charge the old card. Just got a message from the old bank saying that the payment failed (which it shoul...
  • Eni
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Credit Card Subscription

PlanFree/PremiumCountryPhilippines I can't subscribe to premium duo using my credit card.

  • Regular
  •   Plan Free/Premium Country Philippines   I can't subscribe to premium duo using my credit card.
  • EmpeRegor
  • Visitor
  • 3257 Views
  • 10 replies
  • 0 likes
  • 3257 Views
  • 10 replies
  • 0 likes

Superuser Contribution Is Spotify premium really available in Aruba??

So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update my account. What's worse: I can't even upgrade to Sp...

  • Newbie
  • So I read the news that Spotify has expanded to include several countries in the Caribbean, including Aruba. To my surprise though, I can't seem to find "Aruba" under country when I tried to update m...
  • markoespinoza
  • Newbie
  • 2162 Views
  • 10 replies
  • 0 likes
  • 2162 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify asking me to renew my subscription every time I open the app

Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t like this before. It’s so annoying.

  • Visitor
  • Please stop this. Every time I open the app to change the playlist or song it redirects me to a page that asks to renew my subscription. I click cancel but it asks me every time anyway. It wasn’t lik...
  • mindlessss
  • Newbie
  • 1978 Views
  • 5 replies
  • 8 likes
  • 1978 Views
  • 5 replies
  • 8 likes

Music License?

Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 other stalls/businesses, it only happens once a week ...

  • Visitor
  • Can Spotify clarify if I can obtain a Retail Music License to play Spotify as background music on my weekend market stall? The stall is my business and is within a large outdoor market of over 300 ot...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo assinar o plano premium (problema de carregamento da página)

PlanoPremiumPaísBrasil Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo passo. Já tentei pelo celular, desktop e janela privativa. Também j...

  • Newbie
  • Plano Premium País Brasil   Estou tentando realizar o pagamento do plano premium e após eu clicar na opção de cartão (débito ou crédito) a página apenas carrega e não passa para o próximo p...
  • MPelissariM
  • Newbie
  • 2644 Views
  • 7 replies
  • 1 likes
  • 2644 Views
  • 7 replies
  • 1 likes

credit card and country don't match

I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in Nicaragua) so I can also not change the country to...

  • Casual Listener
  • I have a German account, but I would like to pay with a Swiss credit card because my German one is not valid anymore. But it doesn't allow/accept the card. What can I do? I am traveling (currently in...
  • Maxim
  • Spotify Star
  • 230 Views
  • 4 replies
  • 0 likes
  • 230 Views
  • 4 replies
  • 0 likes

Superuser Contribution Como cancelar mi cuenta por robo de telefono

Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancelar la suscripcion?

  • Visitor
  • Tengo una cuenta premium registrada con mi numero telefonico pero no puedo ingresar debido a que me pide un codigo que me llega al celular y no lo tengo debido a que me lo robaron, como puedo cancela...
  • OscarDC
  • Moderator
  • 3668 Views
  • 4 replies
  • 0 likes
  • 3668 Views
  • 4 replies
  • 0 likes

I've subscribed to the Duo plan, but my husband can't have access

I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.

  • Visitor
  • I've subscribed to the Duo plan, but my husband can't have access to the premium features. I sent him the invite, he accepted but it still does not work.
  • Maxim
  • Spotify Star
  • 450 Views
  • 10 replies
  • 0 likes
  • 450 Views
  • 10 replies
  • 0 likes

Superuser Contribution Spotify rejects Prex Argentina cards?

HiI am trying to add Mastercard debit card (Prex Argentina), but getting error: Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago.Prex Argentina answered on my request: Te informamos que el rechazo...

  • Casual Listener
  • Hi I am trying to add Mastercard debit card (Prex Argentina), but getting error:  Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Prex ...
  • Waveruk
  • Visitor
  • 2388 Views
  • 8 replies
  • 0 likes
  • 2388 Views
  • 8 replies
  • 0 likes

Superuser Contribution What happens if I remove someone from the duo plan?

I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep these things?

  • Visitor
  • I shared Duo with my ex-girlfriend but I no longer want to continue paying for the subscription. But I don't want him to lose his playlists and stuff. When I remove her from Duo, does she still keep ...
  • Yordan
  • Moderator
  • 709 Views
  • 1 replies
  • 0 likes
  • 709 Views
  • 1 replies
  • 0 likes

[Other] Gift a friend with free premium

when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?

  • Visitor
  • when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
  • Billy-J
  • Spotify Star
  • 1279 Views
  • 3 replies
  • 0 likes
  • Other
  • 1279 Views
  • 3 replies
  • 0 likes

Plan duo

Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo

  • Casual Listener
  • Mi fecha de pago es el 1/9/23 sin embargo cuando me quiero pasar al plan duo me sale una nueva fecha de pago del 23/8/23, no entiendo
  • Billy-J
  • Spotify Star
  • 208 Views
  • 4 replies
  • 0 likes
  • 208 Views
  • 4 replies
  • 0 likes

Superuser Contribution Support for payments using Bank Standing Orders

Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...

  • Visitor
  •   Country                           UK   My Question or Issue I am working with a client who is registered as sever...
  • Eni
  • Moderator
  • 1075 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1075 Views
  • 3 replies
  • 0 likes

Factuur downloaden?

PlanPremiumCountryNetherlands My Question or IssueWaarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.

  • Newbie
  •   Plan Premium Country Netherlands   My Question or Issue Waarom kan ik mijn facturen niet downloaden? Ik kan ze wel bekijken maar wil ze netjes downloaden.
  • Maxim
  • Spotify Star
  • 1305 Views
  • 1 replies
  • 0 likes
  • 1305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being charged $15.99 USD by Spotify US, but I only have a Spotify Free account

Hello, I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings?Thanks!

  • Visitor
  • Hello,   I'm being charged $15.99 USD by Spotify US monthly, but I only have a Spotify Free account. How I cancel this monthly recurring charge as nothing shows up in my account settings? T...
  • Yordan
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment problem

Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last payment did not go through. Writes that you need to ch...

  • Visitor
  • Good afternoon. A card from Belarus was linked to an account with a premium subscription. Now I live in Poland, the card is no longer active. I want to change the payment method, because the last pay...
  • Alex
  • Spotify Legend
  • 263 Views
  • 3 replies
  • 1 likes
  • 263 Views
  • 3 replies
  • 1 likes