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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 12519 Views
  • 24 replies
  • 2 likes
  • 12519 Views
  • 24 replies
  • 2 likes

Superuser Contribution payment failed

PlanPremiumCountryNigriaDevice Operating SystemWINDOWS10 My Question or IssueI'm trying to share a family subscription with my friends, but the payments keep failing. I confirm that the card number is fine and the account has enough cash. But spotify...

  • Visitor
  • Plan Premium Country Nigria Device   Operating System WINDOWS10   My Question or Issue I'm trying to share a family subscription with my friends, but the payments keep failing. I ...
  • Ivelina
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Pagamento na troca de plano

Minha conta mudou de premium para o Duo e não descontaram o valor atualizado, estão me cobrando uma nova fatura como se não tivesse pago. A diferença é 5,00 e como faço pra pagar ?

  • Visitor
  • Minha conta mudou de premium para o Duo e não descontaram o valor atualizado, estão me cobrando uma nova fatura como se não tivesse pago. A diferença é 5,00 e como faço pra pagar ? 
  • Ivelina
  • Moderator
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution From duo plan to premium retaining all combined playlists.

PlanDuoCountryNetherlandsDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a duo plan. I am the plan manager. I want my wife to be able to take over management...

  • Newbie
  • Plan Duo Country Netherlands Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue We have a d...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Créer un compte pour un enfant de 13 ans : Spotify répond que n'a pas l'âge

Bonjour,Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes trop jeune pour spotify".Je souhaite lui ouvrir ce co...

  • Newbie
  • Bonjour, Mon enfant a 13 ans révolu (naissance novembre 2010) mais impossible de lui créer un compte spotify : quand j'entre sa date de naissance en novembre 2010, le formulaire répond : "vous êtes ...
  • Vasil
  • Moderator
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Student Discount on Wrong Account

So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...

  • Newbie
  • So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student...
  • Reisu
  • Visitor
  • 4315 Views
  • 2 replies
  • 0 likes
  • multiple accounts
    Subscription
  • 4315 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem changing from Duo to Family plan

I am the owner of a Duo Plan, I'm trying to upgrade to a Family Plan, however everytime I clik on "Change Plan" the message "Ups something went wrong try again later" appears. I have tried many times and every single one the same thing happens. Can s...

  • Visitor
  • I am the owner of a Duo Plan, I'm trying to upgrade to a Family Plan, however everytime I clik on "Change Plan" the message "Ups something went wrong try again later" appears.    I have t...
  • MihailY
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • Question
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution failing to see my plan and to change it

HiI'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disconnect all the devices) and consequently I cannot cha...

  • Visitor
  • Hi I'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disc...
  • Muli44
  • Casual Listener
  • 3611 Views
  • 16 replies
  • 2 likes
  • 3611 Views
  • 16 replies
  • 2 likes

Is it possible to upgrade from individual to duo without paying another $15

I accidentally purchased premium individual instead of duo. and I would like to upgrade, but I don't want to pay another $15. Is it possible to just pay the difference?

  • Visitor
  • I accidentally purchased premium individual instead of duo. and I would like to upgrade, but I don't want to pay another $15. Is it possible to just pay the difference?
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

12 month subscription

Is it possible to pay for 12 months subscription for Premium rather than monthly? PremiumCountryAustralia

  • Visitor
  • Is it possible to pay for 12 months subscription for Premium rather than monthly? Premium Country Australia        
  • Maxim
  • Spotify Star
  • 628 Views
  • 1 replies
  • 0 likes
  • 628 Views
  • 1 replies
  • 0 likes

Assinei o premiu pra estudante

assinei o plano premiu para estudante , no entanto não estou recebendo todos os benefícios, como por exemplo continuam aparecendo milhões de propagandas

  • Visitor
  • assinei o plano premiu para estudante , no entanto não estou recebendo todos os benefícios, como por exemplo continuam aparecendo milhões de propagandas 
  • Jose_M
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error paying for Student's Premium

PlanFree to Student PremiumCountryMéxicoDeviceSamsung Galaxy A34Operating SystemOneIU 6.0My Question or IssueI can't pay for my Student Discount. I tried to pay with a diferet debit card and it didn't work. Always sends me a message that says: "Se pr...

  • Casual Listener
  • Plan Free to Student Premium Country México Device Samsung Galaxy A34 Operating System OneIU 6.0 My Question or Issue I can't pay for my Student Discount. I tried to pay with a diferet debit...
  • Maria
  • Moderator
  • 296 Views
  • 4 replies
  • 0 likes
  • 296 Views
  • 4 replies
  • 0 likes

Superuser Contribution why i can not pay my turkish subscription with ininal?

"Payment could not be made. Please try again, pay with a different card or use another payment method. Go to our support page."That is how problem sounds in EnglishI didn't have similar issues with payment a week ago, but now i magically have

  • Newbie
  • "Payment could not be made. Please try again, pay with a different card or use another payment method. Go to our support page." That is how problem sounds in English I didn't have similar issues wi...
  • Joan
  • Moderator
  • 1183 Views
  • 1 replies
  • 0 likes
  • 1183 Views
  • 1 replies
  • 0 likes

Spotify Duo - travelling to other countries

PlanSpotify DuoCountryCroatiaDeviceGalaxy s21 ultra My Question or IssueI was wondering how Spotify duo works..I would like to add my sister to the plan. We live together at the same address. But we travel a lot (separately).. and most of the time ar...

  • Newbie
  • Plan Spotify Duo Country Croatia Device Galaxy s21 ultra   My Question or Issue I was wondering how Spotify duo works.. I would like to add my sister to the plan. We live together at th...
  • Maxim
  • Spotify Star
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Red downgrade screen

My Question or Issue:I have the Spotify app on my iPhone 8, and I have a Premium Duo account. My account works on my computer just fine but when I try to listen on my phone a screen pops up that says “Your last Premium payment didn’t work … Downgrade...

  • Newbie
  • My Question or Issue: I have the Spotify app on my iPhone 8, and I have a Premium Duo account. My account works on my computer just fine but when I try to listen on my phone a screen pops up that sa...
  • Bryson3
  • Visitor
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Superuser Contribution facturacion

La fecha de facturacion se me iba a modificar en el mes de enero pero me vino modificada en el mes de febrero, necesito ayuda para saber donde reclamar

  • Casual Listener
  • La fecha de facturacion se me iba a modificar en el mes de enero pero me vino modificada en el mes de febrero, necesito ayuda para saber donde reclamar    
  • Maria
  • Moderator
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pague premium para universitarios el 5 de febrero y el 15/02 ya me cobran

Llevo mucho tiempo usando el premium para universitarios y es la primera vez que me quieren hacer dos cobros el mismo mes, pague el 5 de febrero del 2024 y el 15/02 ya me sale los anuncios de que se va a cargar a mi tarjeta el próximo cobro cuando no...

  • Visitor
  • Llevo mucho tiempo usando el premium para universitarios y es la primera vez que me quieren hacer dos cobros el mismo mes, pague el 5 de febrero del 2024 y el 15/02 ya me sale los anuncios de que se ...
  • Joan
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment fails after changing the country

PlanPremium CountryCroatia DeviceiPhone 11, MacBook Pro Operating System14.1.2 (23B92) My Question or IssueI have been subscribing to Spotify Premium for several years. I recently moved to Croatia. I changed my country to Croatia in my profile, and I...

  • Newbie
  • Plan Premium   Country Croatia   Device iPhone 11, MacBook Pro   Operating System 14.1.2 (23B92)   My Question or Issue I have been subscribing to Spotify Premium for...
  • Yordan
  • Moderator
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi, we need our 2021 invoices. We cannot get in touch with support

Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022.Kind regards, Jens

  • Visitor
  • Either I don't see where I can make direct contact, or there is no way. Who can help me? It is a tax matter, so it is necessary to get these invoices. Online we can only get back until 2022. Kind re...
  • MartinT
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Is it possible to change the payment method from Google Play to PayPal?

I currently pay for my subscription via Google Play. When I click on "Manage subscription", this is also displayed. However, I have no option to switch to a different payment method. I would like to pay my subscription directly via PayPal.Is there a ...

  • Visitor
  • I currently pay for my subscription via Google Play. When I click on "Manage subscription", this is also displayed. However, I have no option to switch to a different payment method. I would like t...
  • Luan
  • Spotify Star
  • 764 Views
  • 1 replies
  • 0 likes
  • 764 Views
  • 1 replies
  • 0 likes