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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4181 Views
  • 23 replies
  • 2 likes
  • 4181 Views
  • 23 replies
  • 2 likes

Superuser Contribution Спотіфай знімає оплату двічі

Оплата знялась двічі за місяцьPlan premiumFree/PremiumCountry Device(iPhone 13 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Оплата знялась двічі за місяць Plan premium Free/Premium Country   Device (iPhone 13 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nbs...
  • MihailY
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Cancelling Subscription

I have forgotten both the email and password for my Spotify account, although I know the username and I am signed into the Spotify app on my mobile phone. I have made a new spotify account and made note of the email and password, but would like to ca...

  • Casual Listener
  • I have forgotten both the email and password for my Spotify account, although I know the username and I am signed into the Spotify app on my mobile phone. I have made a new spotify account and made n...
  • Melibalou
  • Visitor
  • 290 Views
  • 5 replies
  • 0 likes
  • 290 Views
  • 5 replies
  • 0 likes

Won't let me join the family plan

It won't let me join my family plan eventhough I fullfill the family confirmation correctly, the same way the rest of the members joined, but it won't let me join. It kicked me out of the plan 'cause I forgot to answer the confirmation when the mail ...

  • Newbie
  •   It won't let me join my family plan eventhough I fullfill the family confirmation correctly, the same way the rest of the members joined, but it won't let me join. It kicked me out of the pla...
  • Bwig111
  • Visitor
  • 254 Views
  • 2 replies
  • 1 likes
  • 254 Views
  • 2 replies
  • 1 likes

Premium en pausa incluso despues de pagar

PlanPremiumCountryArgentinaDeviceSamsung Galaxy J7Operating System Android My Question or IssueInluso despues de haber pagado la tarheta con la que tenemos el plan familiar, en mi cuenta Spotify dice que todavia esta en pausa porque no se pudo efectu...

  • Casual Listener
  •   Plan Premium Country Argentina Device Samsung Galaxy J7 Operating System  Android   My Question or Issue Inluso despues de haber pagado la tarheta con la que tenemos el pl...
  • Jose_M
  • Spotify Star
  • 2087 Views
  • 5 replies
  • 0 likes
  • 2087 Views
  • 5 replies
  • 0 likes

Superuser Contribution i need help

Basically i paid for my premium on the 31st of march it definitely went out i have proof and it’s tried taking another £5.99 i’m a college student i don’t have the money for you guys to be ******* up the subscriptions please help

  • Visitor
  • Basically i paid for my premium on the 31st of march it definitely went out i have proof and it’s tried taking another £5.99 i’m a college student i don’t have the money for you guys to be ******* up...
  • Lyubka
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 Months trial popup gone?

I got this screen and wantet to gift it to my friend, however i got out of the app and now it isnt showing anymore? how can i get this screen back?Thanks

woistalex_0-1681117704783.png
  • Newbie
  •   I got this screen and wantet to gift it to my friend, however i got out of the app and now it isnt showing anymore? how can i get this screen back? Thanks  
  • Alex
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Plan

PlanPremiumCountryUSADeviceIphone 13Operating SystemiOS 10 My Question or IssueI joined my sisters spotify duo plan and for some reason spotify keeps kicking me out with a message saying my past subscription before had a payment failed when I had alr...

  • Visitor
  • Plan Premium Country USA Device Iphone 13 Operating System iOS 10   My Question or Issue I joined my sisters spotify duo plan and for some reason spotify keeps kicking me out with a me...
  • Lyubka
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

What happens to my current individual premium if I switch to family plan?

I still have 21 days left on premium, but was thinking about switching to family premium. What's going to happen with my 21 days left of premium?

  • Visitor
  • I still have 21 days left on premium, but was thinking about switching to family premium. What's going to happen with my 21 days left of premium?
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Québec premium problem (again it seems)

Hi guys! ( I've been reading previous posts but all links for help don't seem to work anymore.) I live in Québec-Canada and apparently things are different when you want to get premium, which I want (Duo actually). I can't find anywhere I can buy the...

  • Visitor
  • Hi guys!  ( I've been reading previous posts but all links for help don't seem to work anymore.)   I live in Québec-Canada and apparently things are different when you want to get premiu...
  • Maxim
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se cancela mi plan antes de la fecha

Pague el 28 de marzo y cancele la suscripción para q no se cobrara el próximo mes y el día de hoy 10 de abril se cancela el premiun , me hacen falta 18 días de premiun

  • Visitor
  • Pague el 28 de marzo y cancele la suscripción para q no se cobrara el próximo mes y el día de hoy 10 de abril se cancela el premiun , me hacen falta 18 días de premiun
  • OscarDC
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ce message: Désolés, vous n'êtes pas admissible à ce forfait...

J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me permet TOUJOURS pas de m'abonne, alors je me tourne ici ...

  • Casual Listener
  • J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me perme...
  • Jord4
  • Visitor
  • 1188 Views
  • 7 replies
  • 1 likes
  • 1188 Views
  • 7 replies
  • 1 likes

Solved!! Can't add payment method

PlanPremiumCountryBrazilDeviceWebOperating SystemWindows 10 My Question or IssueI'm trying to add a new payment method (credit card) but the page just show an image which seems to be an error and I'm not able to update my credit card. Does anyone kno...

abninho_0-1680611993573.png
  • Casual Listener
  • Plan Premium Country Brazil Device Web Operating System Windows 10   My Question or Issue I'm trying to add a new payment method (credit card) but the page just show an image which see...
  • Maxim
  • Spotify Star
  • 311 Views
  • 5 replies
  • 0 likes
  • 311 Views
  • 5 replies
  • 0 likes

Superuser Contribution Got Spotify student 2 month trial and activated via Hulu, Hulu no letting me stream

Planstudent trialCountry DeviceUSAHP LaptopOperating SystemWindows 10 My Question or IssueGot free trial. Activated Hulu via account page and logging into a prior Hulu account with the same e-mail as my Spotify (logged in via Facebook with the same e...

  • Newbie
  • Plan student trial Country   DeviceUSA HP Laptop Operating System Windows 10   My Question or Issue Got free trial. Activated Hulu via account page and logging into a prior Hulu a...
  • Alex
  • Spotify Legend
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong charge after deleting account

PlanFree/Premium?CountryChileOperating SystemAndroid My Question or IssueHi! My mom wanted to cancele her subscription, but deleted her account instead (ends of February). Then, after it she was charged again for her subscription a few days ago. So, ...

  • Visitor
  •   Plan Free/Premium? Country Chile Operating System Android    My Question or Issue Hi! My mom wanted to cancele her subscription, but deleted her account instead (ends of Feb...
  • Alex
  • Spotify Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagué spotify y no me llegó el premium

PlanFree/PremiumCountryChileDeviceSamsung A22Operating SystemAndroid My Question or IssuePagué spotify hace unos días, me descontó el dinero, pero nunca me llegó el premium hasta que cancelé el plan y me sale algo sobre el 10 de abril, que sería maña...

  • Visitor
  • Plan Free/Premium Country Chile Device Samsung A22 Operating System Android   My Question or Issue Pagué spotify hace unos días, me descontó el dinero, pero nunca me llegó el premium h...
  • Alex
  • Spotify Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes