Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
É possível fazer um estorno do valor, sendo que eu estava testando 3 meses free...
I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'm curious to know what that is. It doesn't always u...
PlanPremiumCountryCanadaDeviceiPhone 11, HP ENVY X360 15Operating SystemiOS 14 Beta, Windows 10, My Question or IssueI've been using free Spotify, but when I heard about the Nest Mini offer, I decided to sign up for Premium. I haven't received any in...
PlanPremiumCountryItalyDeviceRealme X2Operating SystemAndroid I signed up for the premium subscription on June 30, 2020 the day before the promotion of 9.99 € for three months expired, instead both in July and now in August I was charged the full amo...
PlanPremium for StudentsCountryItalyOperating SystemWindows 10My Question or IssueHi, I'm having troubles with the renewal of my Spotify Student Premium subscription. When I'm putting my school information it keeps telling me that the university is n...
i cant download spotift on mu iphone se for two days i deleted the app and i tried to redownload spotify but icant find it on the app storePlan/PremiumCountryTurkeyDevice(iPhone se Operating System(iOS 11.4.1 My Question or Issue
HiI'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disconnect all the devices) and consequently I cannot cha...
Hello all I had a question so I recently switched over to the duo plan like two moths ago. But I keep getting charged the 9.99 for the premium and the 12.99 for the duo. Anybody know how to fix this? thank you!
Plan Premium Country CANADA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I renewed my subscription and was expecting a free google nest mini but after paying wit...
PlanStudentCountryCanada DeviceLaptop, Samsung PhoneOperating SystemWindows 10 My Question or IssueI was on their free trial and then I heard of the Free Google Mini Offer if you have a premium account. I paid for my Premium Student account and I tri...
PlanFree/PremiumCountryEgyptDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android 10) My Question or IssueI want to pay for the premium subscription by mobile, but i am not able to find orange Egypt in the network drop dow...
I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a new gift card because of this issue. will my code ...
PlanPremiumCountryItalyDevice(iPhone xr Operating SystemIos My Question or IssueHo raggiunto il plafond per questo mese della carta di credito con cui pago Spotify.ho già ricevuto le mail di avviso ma il 31/8 Chiudono L’account.la carta avrà disponib...
PlanPremiumCountryPhilippinesDevice(iPhone 7+, Lenovo Legion)Operating System(iOS 10, Windows 10) My Question or IssueWe were originally on Premium Family, but I had to update some outdated payment details. I guess while renewing I was actually subsc...
Hi, I am trying to invite my girlfriend to Spotify Premium Duo. We are living in Australia but due to the Credit Card I'm using for Spotify is issued from Singapore, I had to update my country to Singapore as otherwise it would not allow me to use th...
PlanFreeCountryUSA DeviceMacbook/IPhone 11 My Question or IssueI’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to submit my payment method the page says “something went wrong, try again”. I’ve...
Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperently now I have an individual membership and my fami...
Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I don't listen to the music much and don't want to pay the $$ ...
Accidentally I’ve put premium account on my another account. I own one email and one Facebook but both are different emails. There’s anything that I can do to transfer the premium subscription to the another one? Kind regards
Hi, Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. Trying to upgrade from Premium to Due ane keep getting this error. Tried this but did not help:- Use...