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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1390 Views
  • 19 replies
  • 1 likes
  • 1390 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47318 Views
  • 20 replies
  • 3 likes
  • 47318 Views
  • 20 replies
  • 3 likes

Can’t use voucher to redeem premium

Multiple people have tried to put the code in so the code is right but it says it’s invalid. I bought a gift card for Spotify premium form a shop a few days ago and it’s still not working

  • Visitor
  • Multiple people have tried to put the code in so the code is right but it says it’s invalid. I bought a gift card for Spotify premium form a shop a few days ago and it’s still not working
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

A refund for the subscription and full cancellation of the subscription.

Hello, yesterday I bought a premium subscription for students. Circumstances have changed, and I would like to refund the money for the subscription, as well as delete it completely (when canceling, he writes that the subscription is valid until next...

  • Visitor
  • Hello, yesterday I bought a premium subscription for students. Circumstances have changed, and I would like to refund the money for the subscription, as well as delete it completely (when canceling, ...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

I can't subscribe to Spotify Premium

Whenever I try to subscribe to Spotify Premium, it gives an error that my country and payment method don't match. I am from Pakistan and I am using my Askari Bank's Union Pay Debit card to pay but Spotify doesn't accept the payment.

  • Visitor
  • Whenever I try to subscribe to Spotify Premium, it gives an error that my country and payment method don't match. I am from Pakistan and I am using my Askari Bank's Union Pay Debit card to pay but Sp...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

New user discount on Spotify subscription

PlanFree/PremiumCountryIndiaDevice(iPhone 12, Macbook Pro)Operating System(iOS 16, MacOs Monterey)My Question or IssueI am using Apple Music for quite some time. I pay a monthly subscription of Rs.99. However, I am planning to move to Spotify complet...

  • Newbie
  • Plan Free/Premium Country India Device (iPhone 12, Macbook Pro) Operating System (iOS 16, MacOs Monterey) My Question or Issue I am using Apple Music for quite some time. I pay a monthly s...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Duo subscription but problem with adress

PlanDuoCountryBelgium (french)DeviceallOperating System My Question or IssueI just start a duo subscription, it's ok but when my husband want to connect, spotify said that our adress are differents. Worse ! It said that we didn't live in he same coun...

  • Casual Listener
  • Plan Duo Country Belgium (french) Device all Operating System     My Question or Issue I just start a duo subscription, it's ok but when my husband want to connect, spotify said t...
  • pedro-tirolo
  • Newbie
  • 530 Views
  • 10 replies
  • 2 likes
  • 530 Views
  • 10 replies
  • 2 likes

Superuser Contribution Can't pick individual plan

I just moved countries and needed to update my payment details for Spotify Premium. When trying to do so I keep getting the error message that an individual plan is not available to me. I changed my country settings but keep getting this message.

  • Visitor
  • I just moved countries and needed to update my payment details for Spotify Premium. When trying to do so I keep getting the error message that an individual plan is not available to me. I changed my ...
  • MihailY
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution the subscription doesn’t resume, but money debited from my card

the payment for individual plan has passed two times, but it hasn’t been resumed cuz of my country which i’m currently in. can u give me my money back please?

  • Visitor
  • the payment for individual plan has passed two times, but it hasn’t been resumed cuz of my country which i’m currently in. can u give me my money back please?
  • Vasil
  • Moderator
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution VFD Verve card doesn't work with Spotify

PlanPremiumCountryNigeriaDeviceUMIDIGI F1 Operating SystemAndroid 9 My Question or IssueI tried to link my VFD Microfinance Bank Verve Card with my Spotify account to subscribe to the premium package, but I'm unable to add the card. Does this specifi...

  • Newbie
  • Plan Premium Country Nigeria Device UMIDIGI F1  Operating System Android 9   My Question or Issue I tried to link my VFD Microfinance Bank Verve Card with my Spotify account to su...
  • MihailY
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am i charged a fee for free plan

I was billed and funds removed from my account for "free plan" why? How do i get refunded?

  • Visitor
  • I was billed and funds removed from my account for "free plan" why? How do i get refunded?
  • Vasil
  • Moderator
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change my country to the US

I recently moved back to the US and can't find it anywhere under the country section. I am a student, so I want to use the discount, but it won't let me change my card to the US one, and I can't find the US option anywhere. Should I wait until my sub...

  • Casual Listener
  • I recently moved back to the US and can't find it anywhere under the country section. I am a student, so I want to use the discount, but it won't let me change my card to the US one, and I can't find...
  • Vasil
  • Moderator
  • 344 Views
  • 10 replies
  • 0 likes
  • 344 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution Accidentally canceled subscription

Hello. I know this is kinda stupid, but i have accidentally canceled my premium subscription. I was trying to update my billing info. Is there a way to get it back? Thanks

  • Casual Listener
  • Hello.  I know this is kinda stupid, but i have accidentally canceled my premium subscription. I was trying to update my billing info. Is there a way to get it back?  Thanks  
  • AlejaR
  • Moderator
  • 3391 Views
  • 8 replies
  • 0 likes
  • 3391 Views
  • 8 replies
  • 0 likes

je ne suis pas capable de m'abonner à Prenium

À chaque fois que j'essaie de m'abonner, ça dit: Désolés, vous n'êtes pas admissible à ce forfait. Voici d’autres façons de vous abonner à Spotify Premium.

  • Visitor
  • À chaque fois que j'essaie de m'abonner, ça dit: Désolés, vous n'êtes pas admissible à ce forfait. Voici d’autres façons de vous abonner à Spotify Premium.
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Can I keep my account if I cancel my premium plan and start a new one?

I want to start a new premium plan to get the student discount. I'm currently paying for Spotify via my mobile operator. Will I be able to log in to my old account or will all my playlists disappear?

  • Visitor
  • I want to start a new premium plan to get the student discount. I'm currently paying for Spotify via my mobile operator. Will I be able to log in to my old account or will all my playlists disappear?
  • AdamDam
  • Spotify Star
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Duplicação de valor

Pago todo mês 40 reais sendo q é só 19,90 é só uso uma conta, não sei porque está cobrando 2 vezes

  • Visitor
  • Pago todo mês 40 reais sendo q é só 19,90 é só uso uma conta, não sei porque está cobrando 2 vezes
  • Bittencourt
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution account doesn't reflect Premium subscription

Have single membership and can see $9.99 recurring pmts but my online profile account doesn't reflect my Premium membership

  • Visitor
  • Have single membership and can see $9.99 recurring pmts but my online profile account doesn't reflect my Premium membership
  • Vasil
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't use my Premiun in my phone

PlanDuo/PremiumPerú Device(Motorola One 5G Ace) My Question or IssueOkey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even have the payments up to date. Here's some screenshots. Phonehttps://imgur.com/gt...

  • Casual Listener
  • Plan Duo/Premium Perú   Device (Motorola One 5G Ace)   My Question or Issue Okey so I have a Duo Plan with someone else, but I can't use Spotify in my phone but in my PC. I even hav...
  • Vasil
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes