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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70527 Views

19 replies

94 likes

  • 70527 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Azitajoon1

Visitor

134365 Views

70 replies

10 likes

Premium for Family
  • 134365 Views
  • 70 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73011 Views

89 replies

4 likes

  • 73011 Views
  • 89 replies
  • 4 likes

Connexion

J’ai payé l’abonnement premium étudiants pour un an, j’ai eu la confirmation d’achat, mais maintenant, sur l’application Spotify, impossible d’accéder à premium, j’ai beau me déconnecter et me reconnecter ça ne marche pas.PlanPremiumCountryFranceDevi...

Visitor

J’ai payé l’abonnement premium étudiants pour un an, j’ai eu la confirmation d’achat, mais maintenant, sur l’application Spotify, impossible d’accéder à premium, j’ai beau me déconnecter et me reconn...

Justus_HB

Regular

686 Views

1 replies

0 likes

  • 686 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Premium individual plan to basic individual not working within manage your subscription

PlanPremiumCountryNZDevice(Macbook Pro late 2018)Operating System(iOS 10.) My Question or IssueI am trying to use the change plan facility in my 'manage subscription'. My current plan is premium individual subscription and it says that an individual ...

Newbie

Plan Premium Country NZ Device (Macbook Pro late 2018) Operating System (iOS 10.)   My Question or Issue I am trying to use the change plan facility in my 'manage subscription'. My cur...

Vasil

Moderator

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

Activating Hulu with student account

Plan student premiumFree/PremiumCountryUSDeviceiPhone 14 Pro MaxOperating SystemiOS 18 My Question or IssueI recently switched from my regular Spotify subscription to a student subscription as I am back in school full time and it saves me money as we...

Newbie

Plan student premium Free/Premium Country US Device iPhone 14 Pro Max Operating System iOS 18   My Question or Issue I recently switched from my regular Spotify subscription to a stude...

Maxim

Spotify Star

391 Views

1 replies

1 likes

  • 391 Views
  • 1 replies
  • 1 likes

How do I pay now?

PlanPremiumCountryUSADevice Operating System My Question or IssueHow can I pay now for my subscription instead of waiting for my payment date? I don't want to wait until the end of the month to pay for my plan. How can I just pay it now?

Visitor

Plan Premium Country USA Device   Operating System     My Question or Issue How can I pay now for my subscription instead of waiting for my payment date? I don't want to wait...

Maxim

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Solved!! I want to switch from premium to free instantly to join another premium plan and avoid the wait

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

1701 Views

3 replies

0 likes

  • 1701 Views
  • 3 replies
  • 0 likes

Music is playing softly

Over the past couple of months, the sound has deteriorated a lot, the music is playing quieter, even though I have a subscription and it promises improved sound

Casual Listener

Over the past couple of months, the sound has deteriorated a lot, the music is playing quieter, even though I have a subscription and it promises improved sound

Dagerot

Casual Listener

1272 Views

4 replies

0 likes

  • 1272 Views
  • 4 replies
  • 0 likes

Payment failed issue

I tried at least 10 different cards to pay subscription and it still doesn't work. Help me. Nigerian region

Visitor

I tried at least 10 different cards to pay subscription and it still doesn't work. Help me. Nigerian region

Billy-J

Spotify Star

460 Views

1 replies

0 likes

  • 460 Views
  • 1 replies
  • 0 likes

Can’t get subscribe

I can’t get any plan , something went wrong. Every plan says me “you can’t upgrade Premium in the app, we know it’s not ideal”

Visitor

I can’t get any plan , something went wrong. Every plan says me “you can’t upgrade Premium in the app, we know it’s not ideal”

Billy-J

Spotify Star

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Solved!! How to gift spotify premium to a friend in another country.

I bought a premium card for a friend in Canada, I am from Australia, the card didnt work. How can I get one that will work? Thanks

Newbie

I bought a premium card for a friend in Canada, I am from Australia, the card didnt work. How can I get one that will work?   Thanks

Elcaminoparati

Visitor

7728 Views

4 replies

0 likes

  • 7728 Views
  • 4 replies
  • 0 likes

How will I get my money back by cancelling

I have cancelled my subscription when will I get my money back

Visitor

I have cancelled my subscription when will I get my money back

Maxim

Spotify Star

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Se puede pagar dos cuentas diferentes con la misma tarjeta?

Me quierode suscribir con la promo de estudiantes, pero al parecer como ya esta registrada la tarjeta en otra cuenta, me dice que no es posible.

Visitor

Me quierode suscribir con la promo de estudiantes, pero al parecer como ya esta registrada la tarjeta en otra cuenta, me dice que no es posible.

Yordan

Moderator

2827 Views

3 replies

0 likes

  • 2827 Views
  • 3 replies
  • 0 likes

6 month giftcard not working

PlanFreeCountryAustraliaDeviceSamsung galaxy A32 My Question or IssueI bought a 6 month giftcard yesterday (16/10) at woolworths and tried using it, i made the mistake of think a capital I was the letter 1, and had to wait the 24 hours, I went to try...

Casual Listener

Plan Free Country Australia Device Samsung galaxy A32   My Question or Issue I bought a 6 month giftcard yesterday (16/10) at woolworths and tried using it, i made the mistake of think a...

Maxim

Spotify Star

800 Views

3 replies

0 likes

  • 800 Views
  • 3 replies
  • 0 likes

Solved!! Downgrade immediately before billing date but no refund

I'm in Australia, I change my Individual plan to Student plan before next billing date (19/10/2024), it was immediately downgraded to the student plan. I pay for Individual plan and it didn't expire, so why was it downgraded immediately instead of th...

Casual Listener

I'm in Australia, I change my Individual plan to Student plan before next billing date (19/10/2024), it was immediately downgraded to the student plan. I pay for Individual plan and it didn't expire...

Maxim

Spotify Star

1654 Views

3 replies

1 likes

  • 1654 Views
  • 3 replies
  • 1 likes

How to access hulu - Premium Individual

Plan Premium IndividualCountryUSA DeviceiPhone 15 Pro Operating SystemiOS 17.6.1 My Question or IssueI am paying for the premium individual subscription which shows that I have access to Hulu along with it. When I log into Hulu using the same email I...

Visitor

Plan  Premium Individual Country USA  Device iPhone 15 Pro  Operating System iOS 17.6.1   My Question or Issue I am paying for the premium individual subscription which ...

Maxim

Spotify Star

586 Views

1 replies

1 likes

  • 586 Views
  • 1 replies
  • 1 likes

Was the annual family plan removed from Egypt?

I'm asking specifically for Egypt. The annual option is available for all plans except the family plan, which I'm currently subscribed to and paid one time last year. Was it removed recently? Thanks.

Newbie

I'm asking specifically for Egypt. The annual option is available for all plans except the family plan, which I'm currently subscribed to and paid one time last year. ...

Maxim

Spotify Star

933 Views

1 replies

0 likes

  • 933 Views
  • 1 replies
  • 0 likes

About the annual payment plan

PlanFreeCountryTürkiye Cumhuriyeti DeviceAndroidOperating SystemWindows My Question or Issue-Hello everyone, last year there was an annual plan for individuals, but it seems to have been removed now. When will the annual plan be added again? I wanted...

Casual Listener

Plan Free Country Türkiye Cumhuriyeti   Device Android Operating System Windows   My Question or Issue -Hello everyone, last year there was an annual plan for individuals, but it...

Maxim

Spotify Star

648 Views

1 replies

0 likes

  • 648 Views
  • 1 replies
  • 0 likes

Duo plan

My wife and i have been on the same premium account for a while but got tired of bumping eachother off the music. I upgraded to duo but i cant invite her to duo cause it says shes already apart of it and cant be invited. So how can i get her onto the...

Visitor

  My wife and i have been on the same premium account for a while but got tired of bumping eachother off the music. I upgraded to duo but i cant invite her to duo cause it says shes already apa...

Maxim

Spotify Star

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Why am I being asked to pay when I’m a subscriber?

My wife is on my duo plan and is being asked to pay for one year bible when she used to get it and I get it.

Visitor

My wife is on my duo plan and is being asked to pay for one year bible when she used to get it and I get it.

Dr_Bialonwu

Casual Listener

938 Views

2 replies

0 likes

  • 938 Views
  • 2 replies
  • 0 likes