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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45663 Views
  • 16 replies
  • 4 likes
  • 45663 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28663 Views
  • 19 replies
  • 2 likes
  • 28663 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20181 Views
  • 6 replies
  • 1 likes
  • 20181 Views
  • 6 replies
  • 1 likes

Superuser Contribution Valor cobrado

É possível fazer um estorno do valor, sendo que eu estava testando 3 meses free...

  • Visitor
  • É possível fazer um estorno do valor, sendo que eu estava testando 3 meses free...    
  • Ivan
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Your friends are listening to" on spotify mobile

I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'm curious to know what that is. It doesn't always u...

  • Casual Listener
  • I have noticed within the last month that my spotify mobile has been showing a section called "your friends are listening to" to my understanding friend activity is not available in mobile yet and i'...
  • periodt
  • Visitor
  • 29367 Views
  • 2 replies
  • 3 likes
  • Friends Activity
    Spotify mobile
  • 29367 Views
  • 2 replies
  • 3 likes

Solved!! I just signed up for Premium. When do I get my Nest?

PlanPremiumCountryCanadaDeviceiPhone 11, HP ENVY X360 15Operating SystemiOS 14 Beta, Windows 10, My Question or IssueI've been using free Spotify, but when I heard about the Nest Mini offer, I decided to sign up for Premium. I haven't received any in...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone 11, HP ENVY X360 15 Operating System iOS 14 Beta, Windows 10,   My Question or Issue I've been using free Spotify, but when I heard about the ...
  • pumplechump
  • Visitor
  • 420 Views
  • 4 replies
  • 0 likes
  • 420 Views
  • 4 replies
  • 0 likes

Superuser Contribution three months promotion at 9.99€ not applied!

PlanPremiumCountryItalyDeviceRealme X2Operating SystemAndroid I signed up for the premium subscription on June 30, 2020 the day before the promotion of 9.99 € for three months expired, instead both in July and now in August I was charged the full amo...

  • Visitor
  • Plan Premium Country Italy Device Realme X2 Operating System Android   I signed up for the premium subscription on June 30, 2020 the day before the promotion of 9.99 € for three months ...
  • Ver
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Troubles with spotify student account renewal

PlanPremium for StudentsCountryItalyOperating SystemWindows 10My Question or IssueHi, I'm having troubles with the renewal of my Spotify Student Premium subscription. When I'm putting my school information it keeps telling me that the university is n...

  • Visitor
  • Plan Premium for Students Country Italy Operating System Windows 10 My Question or Issue Hi, I'm having troubles with the renewal of my Spotify Student Premium subscription. When I'm putting m...
  • Xenia
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Download on iphone

i cant download spotift on mu iphone se for two days i deleted the app and i tried to redownload spotify but icant find it on the app storePlan/PremiumCountryTurkeyDevice(iPhone se Operating System(iOS 11.4.1 My Question or Issue

  • Visitor
  • i cant download spotift on mu iphone se for two days i deleted the app and i tried to redownload spotify but icant find it on the app store Plan /Premium Country Turkey Device (iPhone se  ...
  • Billy-J
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution failing to see my plan and to change it

HiI'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disconnect all the devices) and consequently I cannot cha...

  • Visitor
  • Hi I'm a paying premium user since long time, but I'm experiencing troubles seeing which is my plan (under account/profile section after log in; I can only see my email, country and a prompt to disc...
  • Yordan
  • Moderator
  • 521 Views
  • 5 replies
  • 1 likes
  • 521 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Duo plan

Hello all I had a question so I recently switched over to the duo plan like two moths ago. But I keep getting charged the 9.99 for the premium and the 12.99 for the duo. Anybody know how to fix this? thank you!

  • Visitor
  •   Hello all I had a question so I recently switched over to the duo plan like two moths ago. But I keep getting charged the 9.99 for the premium and the 12.99 for the duo. Anybody know how to f...
  • Ivan
  • Spotify Legend
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Free Google nest mini

Plan Premium Country CANADA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I renewed my subscription and was expecting a free google nest mini but after paying wit...

  • Visitor
  • Plan Premium     Country CANADA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question ...
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Claiming Google Home Mini Issue! - Canada

PlanStudentCountryCanada DeviceLaptop, Samsung PhoneOperating SystemWindows 10 My Question or IssueI was on their free trial and then I heard of the Free Google Mini Offer if you have a premium account. I paid for my Premium Student account and I tri...

  • Visitor
  •   Plan Student Country Canada   Device Laptop, Samsung Phone Operating System Windows 10   My Question or Issue I was on their free trial and then I heard of the Free Googl...
  • MauriceMV
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium subscribtion with orange egypt

PlanFree/PremiumCountryEgyptDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android 10) My Question or IssueI want to pay for the premium subscription by mobile, but i am not able to find orange Egypt in the network drop dow...

  • Visitor
  • Plan Free/Premium Country Egypt Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android 10)   My Question or Issue I want to pay for the premium subscripti...
  • Katerina
  • Spotify Legend
  • 1069 Views
  • 1 replies
  • 0 likes
  • 1069 Views
  • 1 replies
  • 0 likes

Superuser Contribution Redeem page is not working

I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a new gift card because of this issue. will my code ...

  • Casual Listener
  • I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a...
  • Alex
  • Moderator
  • 845 Views
  • 7 replies
  • 0 likes
  • Gift Card
    redeem
  • 845 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium family payment

PlanPremiumCountryItalyDevice(iPhone xr Operating SystemIos My Question or IssueHo raggiunto il plafond per questo mese della carta di credito con cui pago Spotify.ho già ricevuto le mail di avviso ma il 31/8 Chiudono L’account.la carta avrà disponib...

  • Visitor
  • Plan Premium Country Italy Device (iPhone xr  Operating System Ios    My Question or Issue Ho raggiunto il plafond per questo mese della carta di credito con cui pago Spo...
  • Alex
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Simultaneously Premium and Premium Family?

PlanPremiumCountryPhilippinesDevice(iPhone 7+, Lenovo Legion)Operating System(iOS 10, Windows 10) My Question or IssueWe were originally on Premium Family, but I had to update some outdated payment details. I guess while renewing I was actually subsc...

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  • Newbie
  • Plan Premium Country Philippines Device (iPhone 7+, Lenovo Legion) Operating System (iOS 10, Windows 10)   My Question or Issue We were originally on Premium Family, but I had to updat...
  • Elena
  • Moderator
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Invite not working

Hi, I am trying to invite my girlfriend to Spotify Premium Duo. We are living in Australia but due to the Credit Card I'm using for Spotify is issued from Singapore, I had to update my country to Singapore as otherwise it would not allow me to use th...

  • Newbie
  • Hi,   I am trying to invite my girlfriend to Spotify Premium Duo. We are living in Australia but due to the Credit Card I'm using for Spotify is issued from Singapore, I had to update my count...
  • Alex
  • Moderator
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading to premium

PlanFreeCountryUSA DeviceMacbook/IPhone 11 My Question or IssueI’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to submit my payment method the page says “something went wrong, try again”. I’ve...

  • Visitor
  • Plan Free Country USA  Device Macbook/IPhone 11   My Question or Issue I’ve been trying to update from my free plan to student premium over the last 2 days, but every time I go to s...
  • Alex
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • Premium
  • 249 Views
  • 1 replies
  • 0 likes

Wrong subscription

Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperently now I have an individual membership and my fami...

  • Casual Listener
  • Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperen...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • membership
    Problem with payment a family subscription
    renewal
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Does Cancelling Premium stop the benefits immediately?

Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here. I am under Spotify premium family, I wish to cancel as I realise I don't listen to the music much and don't want to pay the $$ ...

  • Casual Listener
  • Hi guys, this is my first time using the community. I couldn't find a answer on Spotify help page so I thought I try here.  I am under Spotify premium family, I wish to cancel as I realise I do...
  • Billy-J
  • Spotify Star
  • 2414 Views
  • 5 replies
  • 0 likes
  • 2414 Views
  • 5 replies
  • 0 likes

Solved!! Premium on Facebook account

Accidentally I’ve put premium account on my another account. I own one email and one Facebook but both are different emails. There’s anything that I can do to transfer the premium subscription to the another one? Kind regards

  • Newbie
  • Accidentally I’ve put premium account on my another account. I own one email and one Facebook but both are different emails. There’s anything that I can do to transfer the premium subscription to the...
  • Billy-J
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Unable to change plans. This could be because you're not eligible for this plan, you're already on i

Hi, Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method. Trying to upgrade from Premium to Due ane keep getting this error. Tried this but did not help:- Use...

  • Visitor
  • Hi,   Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.   Trying to upgrade from Premiu...
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes