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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8090 Views
  • 23 replies
  • 2 likes
  • 8090 Views
  • 23 replies
  • 2 likes

Superuser Contribution Cobrança

Sou conta universitária e cobraram 21,90

  • Visitor
  • Sou conta universitária e cobraram 21,90
  • Vasil
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution J'ai un abonnement Premium Duo et le mode écoute hors connexion ne pas..

J'ai un abonnement Premium duo avec mon compagnon et pourtant je ne peux pas écouter spotify quand je ne suis pas connecté à internet. Il est pourtant indiqué très clairement que les membres premium peuvent bénéficier de cette avantage ! Y a t-il un ...

  • Visitor
  • J'ai un abonnement Premium duo avec mon compagnon et pourtant je ne peux pas écouter spotify quand je ne suis pas connecté à internet. Il est pourtant indiqué très clairement que les membres premium ...
  • Vasil
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify took money without Chaging me from free user

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was using mobile and tried to purchase Spotify Duo, card is already set up from a previous ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was u...
  • Vasil
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution eu fiz um pagamento de 1 mês mas a minha conta saiu do Premium porque não aparece o meu pagamento

eu contratei o serviço pré pago do Spotify por 1 mês, recebi o e-mail de confirmação do pagamento mas na minha conta aparece que eu ainda estou no plano gratuito

  • Newbie
  • eu contratei o serviço pré pago do Spotify por 1 mês, recebi o e-mail de confirmação do pagamento mas na minha conta aparece que eu ainda estou no plano gratuito   
  • Vasil
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wanna pay duo premium with the same card as always but it doesn't work

PlanPremium I can't pay my suscruption, i tried to follow the steps spotify gives, but i doesn't work.

  • Casual Listener
  •   Plan Premium    I can't pay my suscruption, i tried to follow the steps spotify gives, but i doesn't work.       
  • Virix69
  • Casual Listener
  • 203 Views
  • 4 replies
  • 0 likes
  • 203 Views
  • 4 replies
  • 0 likes

Superuser Contribution International transaction fees

Spotify payments are now incuring an international transaction fee, since March this year! Is there away around being charged this fee or do I need to search for an Australian company? Thanks in advance

  • Visitor
  • Spotify payments are now incuring an international transaction fee, since March this year!   Is there away around being charged this fee or do I need to search for an Australian company? &nbs...
  • AlejaR
  • Moderator
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

App told me I could gift 2 months premium to somebody for free . How?

It said so because I’ve been using your app for a year now. How do I gift it to my friend, I can’t find it in the settings or elsewhere

  • Casual Listener
  • It said so because I’ve been using your app for a year now. How do I gift it to my friend, I can’t find it in the settings or elsewhere
  • Maxim
  • Spotify Star
  • 241 Views
  • 5 replies
  • 1 likes
  • 241 Views
  • 5 replies
  • 1 likes

Superuser Contribution Cargo indebido por Spotify premium

Contraté los 3 meses de Spotify premium gratis. Mi suscripción terminaba el día 9 de septiembre, pero me hicieron el cargo 3 días antes, justamente antes de cancelar la suscripción.

  • Visitor
  • Contraté los 3 meses de Spotify premium gratis. Mi suscripción terminaba el día 9 de septiembre, pero me hicieron el cargo 3 días antes, justamente antes de cancelar la suscripción.
  • Susan_GP
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple ID location and Spotify plans

I have just moved to UK from India. Spotify has been charging me in the Indian currency since I have been a premium member. Currently my Apple ID location is set in India since it’s a family plan for Apple cloud. My question here is if I change my Ap...

  • Newbie
  • I have just moved to UK from India. Spotify has been charging me in the Indian currency since I have been a premium member. Currently my Apple ID location is set in India since it’s a family plan for...
  • Lyubka
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why was I debited twice

Good day, please I was debited 2 times and my bank said it went so how can I do about it

  • Visitor
  • Good day, please I was debited 2 times and my bank said it went so how can I do about it
  • Vasil
  • Moderator
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

I purchased 3 months and got 1

i purchased 3 months on August 21 and now it’s September 29 and my subscription just disappeared I was listening to music in the morning just fine with no ads and it was fine until the afternoon when ads started playing and idk what happened 1. I did...

  • Newbie
  • i purchased 3 months on August 21 and now it’s September 29 and my subscription just disappeared I was listening to music in the morning just fine with no ads and it was fine until the afternoon when...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Payment

Hi, I signed up for the student discount plan but decided to switch to the $0.99/3 months plan. Since I'm already paying for Spotify with the latter plan, I have cancelled the student discount plan just 10 minutes after paying for it. May I have my p...

  • Casual Listener
  • Hi,   I signed up for the student discount plan but decided to switch to the $0.99/3 months plan. Since I'm already paying for Spotify with the latter plan, I have cancelled the student discou...
  • SuzanneSteele
  • Visitor
  • 534 Views
  • 3 replies
  • 1 likes
  • 534 Views
  • 3 replies
  • 1 likes

Solved!! Advertisement when I press Play on podcasts (Premium subscription)

I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing music, only with podcasts.

  • Visitor
  • I have Premium Individual subscription, but every time I want to start a podcast episode I get an Advertisement. I do not remember having this before. So far I did not notice ads while playing musi...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

I need to change the country i live in

When I try to change the country I live in it doesn’t change. I have waited for Premium to end and updated my location. However, when I try to start a new subscription in my new country it keeps tell me I am in the old one and won’t accept the new pa...

  • Visitor
  • When I try to change the country I live in it doesn’t change. I have waited for Premium to end and updated my location. However, when I try to start a new subscription in my new country it keeps tell...
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Spotify Premium Transaction History

PlanPremium MiniCountryIndonesiaMy Question or Issuei don't receive my newest transaction history

  • Visitor
  • Plan Premium Mini Country Indonesia My Question or Issue i don't receive my newest transaction history
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Your payment method does not match your country, but country cannot be changed.

PlanPremiumCountryGermanyDevicePixel 6 ProOperating SystemAndroid 14 My Question or IssueI have recently moved to Japan and am now also a student. Therefore I would like to change my regular plan from a German Premium to a Japanese Premium Student. W...

  • Newbie
  • Plan Premium Country Germany Device Pixel 6 Pro Operating System Android 14   My Question or Issue I have recently moved to Japan and am now also a student. Therefore I would like to c...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! Family subscription canceled

Hi everyone, I could not pay the monthly subsription for my premium family account due to a technical issue with my card and now, if I want to subscribe again it is 7€/month more than before!Can I do something to get my previous subscription back? Is...

  • Casual Listener
  • Hi everyone,   I could not pay the monthly subsription for my premium family account due to a technical issue with my card and now, if I want to subscribe again it is 7€/month more than before...
  • Luan
  • Spotify Star
  • 271 Views
  • 3 replies
  • 0 likes
  • 271 Views
  • 3 replies
  • 0 likes