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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6556 Views
  • 23 replies
  • 2 likes
  • 6556 Views
  • 23 replies
  • 2 likes

Superuser Contribution PAYMENT FOR PREMIUM

I TRIED USING SPOTIFY PREMIUM FREE TRIAL. YESTERDAY THE TIME FINISHED AND I GOT A DISCOUNT FROM MY CARD OF 4USD, I CANCELLED THE PREMIUM PLAN INSTANTLY AND NOW IM HAVING FREE SPOTIFY. THE MONTH THEY SAID THAT WAS GOING TO RUN AFTER I CANCELLED EVEN T...

  • Visitor
  • I TRIED USING SPOTIFY PREMIUM FREE TRIAL. YESTERDAY THE TIME FINISHED AND I GOT A DISCOUNT FROM MY CARD OF 4USD, I CANCELLED THE PREMIUM PLAN INSTANTLY AND NOW IM HAVING FREE SPOTIFY. THE MONTH THEY ...
  • Elena
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancel subscription

I am a one time user how would i cancel the subscription  

  • Visitor
  • I am a one time user how would i cancel the subscription  
  • Julian
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Can’t add someone to duos

PlanPremium DuosFree/PremiumCountry - UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tried to add a duo’s account whilst on holiday in Italy but...

  • Casual Listener
  • Plan Premium Duos Free/Premium Country - UK    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 8 & 10 Operating System (iOS 10, Android Oreo, Windows 10,e...
  • Billy-J
  • Spotify Star
  • 1720 Views
  • 5 replies
  • 1 likes
  • 1720 Views
  • 5 replies
  • 1 likes

Superuser Contribution How do I tell how much longer I have until I can join another duo plan? 1 year lockout

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on a duo plan with my wife for years. Then my in-laws started a family subscription s...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was on a...
  • Vasil
  • Moderator
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for Spotify Even tho i have 3 month free premium.

I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back

  • Visitor
  • I didnt Get any e-post about the trail ending so I checked and there was money that was taken from my Spotify before I could end my three month trial. How can I get my money back
  • Vasil
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't turn on the shuffle function in the playlist

Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the settings. When shuffling does manage to be turned on,...

  • Visitor
  • Good day! I can't turn on the shuffle function in the playlist. It says that this is a premium function. I have a premium subscription and the automatic playback of such content is disabled in the se...
  • Vasil
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

I change my subscription to the Duo plan but my wife can't join. Why?

I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.

  • Visitor
  • I change my subscription to the Duo plan but my wife can't join. Why? We live in the same apartment, we enter the same address.
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Denied updating payment type on a new valid debit card

I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is active and I have used it already for other purchases.

  • Newbie
  • I recently got a new debit card, and I tried a few times to input the new card's details for my student plan subscription as the new payment type. I'm not sure what to do. The new debit card is activ...
  • Not applicable
  • 381 Views
  • 2 replies
  • 1 likes
  • 381 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify iPhone app is not recognizing my premium

I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still have access to playlists and I can skip songs as mu...

  • Casual Listener
  • I purchaed spotify premium two days ago (17th July 2023), the payment went through in my bank but the mobile app doesn’t seem to recognize it. I’m not able ti change the quality of songs but I still ...
  • Eni
  • Moderator
  • 176 Views
  • 3 replies
  • 0 likes
  • 176 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why cant i play my downloaded songs offline when im a plan member?

Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any downloaded songs offline. can anyone help me? please...

  • Casual Listener
  • Hello, i purchase a subscription on Premium duo and gave the plan member to someone else. We can play downloaded songs offline like normal but then suddenly the Plan member person could'nt play any d...
  • OscarDC
  • Moderator
  • 299 Views
  • 5 replies
  • 0 likes
  • 299 Views
  • 5 replies
  • 0 likes

Superuser Contribution Tava de 7,00 no cartão cobrada duas vezes

O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.

  • Visitor
  • O cartão falhou, e coloquei um novo, que foi validado segunda com a taxa de 7,00, hoje apresentou falha novamente no cartão, alterei, e nova taxa foi cobrada de 7,00, mas a outra não estornou.
  • MihailY
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my Vanilla Visa Gift Card being rejected when buying Spotify Premium

I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment method. Go to our support."

  • Visitor
  • I am putting in all of the correct information on a Visa Gift Card I have but it is giving me the message "The payment failed. Please try again, use a different payment card or a different payment me...
  • Yordan
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution How I get a refund If Spotify purchase badly my bill

Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I try I guess with Peruvian spotify platform another ...

  • Visitor
  • Okay so I was tryna access my debit card but since I'm from peru and I live at Peru too the platform didn't accept my card so I prefer to pay it by PayPal and there was made a charge and then when I ...
  • AlejaR
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Can't add payment card

HiI'm from UkraineIn my Spotify profile I have "Country or region" set as "Ukraine"I am using Spotify from Ukrainian IP AddressAnd I trying to add a Ukrainian payment card issued by Ukrainian bankAnd I'm getting this error message:"Your payment metho...

  • Casual Listener
  • Hi I'm from Ukraine In my Spotify profile I have "Country or region" set as "Ukraine" I am using Spotify from Ukrainian IP Address And I trying to add a Ukrainian payment card issued by Ukraini...
  • ujeenator
  • Casual Listener
  • 239 Views
  • 4 replies
  • 0 likes
  • 239 Views
  • 4 replies
  • 0 likes

Superuser Contribution Listening to the same music while using the same spotify premıum account on 2 diffirent phones.

Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different phones, when one of us listens to a song, the other c...

  • Casual Listener
  • Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different ph...
  • MihailY
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot use Premium features despite paying for premium

Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money

  • Visitor
  • Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money
  • Lyubka
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution assinei o spotify universitário e depois adicionei cartão de presente

Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês.O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, ou eu perdi o meu plano?Coloquei o código de presente ...

  • Visitor
  • Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês. O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, o...
  • Dian
  • Spotify Legend
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

I redeem my gift card in another account

Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.

  • Visitor
  •  Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes