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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15593 Views
  • 27 replies
  • 3 likes
  • 15593 Views
  • 27 replies
  • 3 likes

Superuser Contribution Spotify won’t accept any of my payments that I have tried

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 613 Views
  • 2 replies
  • 0 likes
  • 613 Views
  • 2 replies
  • 0 likes

How do I discontinue only the Hulu portion of my subscription?

Online answers suggest there's a "Deactivate Hulu" option in Spotify Account Overview. There isn't and I can't find anywhere to discontinue Hulu (through Spotify) but not cancel my Spotify subscription.

  • Newbie
  • Online answers suggest there's a "Deactivate Hulu" option in Spotify Account Overview. There isn't and I can't find anywhere to discontinue Hulu (through Spotify) but not cancel my Spotify subscripti...
  • Maxim
  • Spotify Star
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!! Charged the normal premium individual fee (11 eu) when student subscription is active

Plan ? Premium Individual, but also at the same time the student subscription is active Country The Netherlands Device Pixel 6, Windows 10 Computers   Operating System Android, Windows 10 My Question or Issue I'd like to get my money back and just fi...

Schermafbeelding 2024-06-03 213122.png Schermafbeelding 2024-06-03 213219 2v2.png
  • Casual Listener
  •   Plan ? Premium Individual, but also at the same time the student subscription is active Country The Netherlands Device Pixel 6, Windows 10 Computers   Operating Syste...
  • Maxim
  • Spotify Star
  • 344 Views
  • 3 replies
  • 0 likes
  • 344 Views
  • 3 replies
  • 0 likes

Superuser Contribution duo payment

I am paying for a duo account and they are asking for my husband information. My husband does not do facebook and does not have an email address. how do I add him onto my duo account

  • Casual Listener
  • I am paying for a duo account and they are asking for my husband information.  My husband does not do facebook and does not have an email address. how do I add him onto my duo account
  • OscarDC
  • Moderator
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

trocar plano

tenho o plano duo, na hora de atualizar o pagamento acabou indo para o individual. como faço para não pagar os dois e sim, somente o duo que é o que eu faço uso.

  • Visitor
  • tenho o plano duo, na hora de atualizar o pagamento acabou indo para o individual. como faço para não pagar os dois e sim, somente o duo que é o que eu faço uso.   
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Payment methods not working

PlanPremiumCountryAustralia My Question or IssuePayment method not allowing me to proceed - Showing 3 dots and not allowing me to proceed. Can this bug be fixed, thanks.

  • Newbie
  • Plan Premium Country Australia     My Question or Issue Payment method not allowing me to proceed - Showing 3 dots and not allowing me to proceed. Can this bug be fixed, thanks. 
  • Billy-J
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

I'm on premium duo, unable to update country or update payment method.

I have moved to Bulgaria since opening this account and I need update my payment method to a card issued by a Bulgarian/EU bank. But Spotify Premium will not let me add the card to my account because the card country does not match the country regist...

  • Visitor
  • I have moved to Bulgaria since opening this account and I need update my payment method to a card issued by a Bulgarian/EU bank. But Spotify Premium will not let me add the card to my account because...
  • Billy-J
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Problema con Rap i pago

PlanFree/PremiumCountryArgentina Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Buenos días. Estoy intentando pagar el plan premium con Rapi pago desde el **bleep*...

  • Casual Listener
  • Plan Free/Premium Country Argentina  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Billy-J
  • Spotify Star
  • 264 Views
  • 3 replies
  • 0 likes
  • 264 Views
  • 3 replies
  • 0 likes

Spotify Premium Family subscription gone?

Hello, usually Im paying for a Premium Family subscription. Now our apps and the Browser Login are stating that I dont have Premium anymore.My last payment was 23.10.2023, in my mailbox a mail states "You have agreed to the new price for Premium Duo"...

  • Casual Listener
  • Hello,   usually Im paying for a Premium Family subscription. Now our apps and the Browser Login are stating that I dont have Premium anymore. My last payment was 23.10.2023, in my mailbox a ...
  • Oldestlivingskibum
  • Visitor
  • 2882 Views
  • 35 replies
  • 13 likes
  • 2882 Views
  • 35 replies
  • 13 likes

Unable to print reciepts due to background change

Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 臘 To whoever made this change, please revert it back or give us a 'save receipt' button as there's no othe...

  • Casual Listener
  • Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 🤦   To whoever made this change, please revert ...
  • HeikovonOl
  • Visitor
  • 1392 Views
  • 13 replies
  • 5 likes
  • 1392 Views
  • 13 replies
  • 5 likes

Solved!! Gift cards for Basic Individual

Hello, Would you be able to advise if buying a Spotify premium gift card from a retailer, will work if I am on the Basic Individual subscription, please? Thank you.

  • Casual Listener
  • Hello,   Would you be able to advise if buying a Spotify premium gift card from a retailer, will work if I am on the Basic Individual subscription, please?   Thank you.
  • osornios
  • Spotify Star
  • 573 Views
  • 5 replies
  • 0 likes
  • 573 Views
  • 5 replies
  • 0 likes

Automatic Money deducted from the for the invidual plan but no access to premium on the app

my monthly payment of 119 has been deducted from my bank on the date of 31 may 2024 but there is no access to premium on the app usually the app itself updates to premium Country India

  • Visitor
  • my monthly payment of 119 has been deducted from my bank on the date of 31 may 2024 but there is no access to premium on the app usually the app itself updates to premium    Country ...
  • edibletortillla
  • Music Fan
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Play on more than one google device

PlanFree/PremiumCountryUSADevice(iPhone 12, Google dotOperating System(iOS 10 My Question or IssueI would like to play Spotify at my office. We have 5 google speakers and the same play list will be playing on all the devices. Do I need the family pla...

  • Visitor
  • Plan Free/Premium Country USA Device (iPhone 12, Google dot Operating System (iOS 10   My Question or Issue I would like to play Spotify at my office. We have 5 google speakers and the...
  • edibletortillla
  • Music Fan
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Charged for Duo plan but I never changed from Single

PlanSingle PremiumCountry Device(iPhone 14 Pro Max, Windows PC)Operating System(iOS 17.5.1, Windows 11) My Question or IssueI had a Single plan and it kept advertising Duo but I never said yes. All of a sudden I'm charged for a duo plan that I never ...

  • Visitor
  • Plan Single Premium Country   Device (iPhone 14 Pro Max, Windows PC) Operating System (iOS 17.5.1, Windows 11)   My Question or Issue I had a Single plan and it kept advertising D...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!! Didn't get email code for Microsoft Reward

Microsoft offered 3 months free premium for using Bing to search. Did this, went through the registration process. Got to the page that says "Verify your code" and "To validate your offer, enter the code that you received" except it's been over an ho...

  • Casual Listener
  • Microsoft offered 3 months free premium for using Bing to search.  Did this, went through the registration process.  Got to the page that says "Verify your code" and "To validate your offer...
  • Nikey
  • Visitor
  • 3280 Views
  • 6 replies
  • 0 likes
  • 3280 Views
  • 6 replies
  • 0 likes

Superuser Contribution Getting Charged Extra

PlanPremium IndividualMy Question or IssueI'm getting charged 15usd instead of 6usd and it shows on my spotify payment history as 15usd as if was the normal amount to pay but it's more than twice the cost and it has been happening for the last two mo...

  • Visitor
  • Plan Premium Individual My Question or Issue I'm getting charged 15usd instead of 6usd and it shows on my spotify payment history as 15usd as if was the normal amount to pay but it's more th...
  • Ivelina
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution BASIC Premium

My Question or IssueWhy can't I switch to BASIC Premium as I don't wany podcasts?I can't find anyway to do it.

  • Regular
  •     My Question or Issue Why can't I switch to BASIC Premium as I don't wany podcasts? I can't find anyway to do it.
  • Maria
  • Moderator
  • 672 Views
  • 9 replies
  • 1 likes
  • 672 Views
  • 9 replies
  • 1 likes

Re: Add/ Edit for Family & Duo members does not work

I am paying for a duo account and they keep asking for me to add my husband. he does not do facebook and does not have an email address. how do I out him on my duo account if I am paying for it

  • Casual Listener
  • I am paying for a duo account and they keep asking for me to add my husband.  he does not do facebook and does not have an email address. how do I out him on my duo account if I am paying for it
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes