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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 51937 Views
  • 30 replies
  • 3 likes
  • 51937 Views
  • 30 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6583 Views
  • 23 replies
  • 2 likes
  • 6583 Views
  • 23 replies
  • 2 likes

Superuser Contribution Listening to the same music while using the same spotify premıum account on 2 diffirent phones.

Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different phones, when one of us listens to a song, the other c...

  • Casual Listener
  • Hello. Me and my friend are using the same spotify premium account. So the same account is open on two different phones. In the current version of Spotify, while accounts are open on two different ph...
  • MihailY
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot use Premium features despite paying for premium

Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money

  • Visitor
  • Shuffle doesn't work and it just says "you've found a premium feature". Dude, I have premium so give me the damn feature or return my money
  • Lyubka
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution assinei o spotify universitário e depois adicionei cartão de presente

Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês.O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, ou eu perdi o meu plano?Coloquei o código de presente ...

  • Visitor
  • Eu assinei o spotify universitário esse mês. Hoje eu adicionei o cartão de presente de 17 reais, equivalente a um mês. O que acontece agora? O mês que eu paguei e esse adicionado estão acumulados, o...
  • Dian
  • Spotify Legend
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

I redeem my gift card in another account

Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.

  • Visitor
  •  Hi, i redeem my gift card in the wrong account (was my old acc) that i don’t use and i want to know if there’s a way to transfer the premium to my other account or merge my accounts.
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

I lost the last 5 letters/numbers on my card

I Peeled off the last part of my spotify 12 month gift card the letters/numbers i have are

  • Visitor
  • I Peeled off the last part of my spotify 12 month gift card the letters/numbers i have are <removed sensitive info - Maxim>
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Applying asos free 3 month code

I have received a 3 month premium free code from asos but there is no way to apply it

  • Visitor
  • I have received a 3 month premium free code from asos but there is no way to apply it
  • MekaM
  • Casual Listener
  • 10059 Views
  • 12 replies
  • 0 likes
  • 10059 Views
  • 12 replies
  • 0 likes

Superuser Contribution Premium Duo. You need to live at the same address - wrong, address the same

Country: SerbiaI bought a Premium Duo and give invite link to my partner. After clicking at this link, he gets at his account and write the same address as my. But after this he gets a message: You need to live at the same address (it looks like you'...

  • Casual Listener
  • Country: Serbia I bought a Premium Duo and give invite link to my partner. After clicking at this link, he gets at his account and write the same address as my. But after this he gets a message: Y...
  • Yordan
  • Moderator
  • 652 Views
  • 2 replies
  • 0 likes
  • 652 Views
  • 2 replies
  • 0 likes

Superuser Contribution não consigo acessar minha conta premiu fica indo na gratuita

minha conta está pra vencer dia 07/08/2023 e é premio não é gratuita não tenho mais acesso pois a conta do nada está como gratuita com anúncios e não consigo voltar a musica.

  • Visitor
  • minha conta está pra vencer dia 07/08/2023 e é premio não é gratuita não tenho mais acesso pois a conta do nada está como gratuita com anúncios e não consigo voltar a musica.
  • Lyubka
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambio de plan

Compré por error una cuenta duo, pero quería comprar un cuenta de plan familiar, el error fue que pague el año completo, hay alguna forma de cambiar el tipo d plan?

  • Visitor
  • Compré por error una cuenta duo, pero quería comprar un cuenta de plan familiar, el error fue que pague el año completo, hay alguna forma de cambiar el tipo d plan? 
  • Joan
  • Moderator
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Como salgo de un plan familiar?

Perdi contacto con las personas con las que compartia el premium, y quiero cambiar a usar el plan de estudiantes

  • Visitor
  • Perdi contacto con las personas con las que compartia el premium, y quiero cambiar a usar el plan de estudiantes
  • Alex
  • Spotify Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution About Subscription

I have been charged for my subscription but i got a mail that the payment is failed and still hasn't upgraded .It's a student account.PlanPremiumCountryIndiaDevice(Redmi Note 10s)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

  • Regular
  • I have been charged for my subscription but i got a mail that the payment is failed and still hasn't upgraded .It's a student account. Plan Premium Country India Device (Redmi Note 10s) Operat...
  • Lyubka
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

No Premium after Payment

I have just payed (2hr ago) for a Premium account, I have used PayPal. I can see the transaction went good and I have been charged. Still, on web and app I see I am with Free Plan. I have no idea what to do and how to reach their finance team. Weird,...

  • Newbie
  • I have just payed (2hr ago) for a Premium account, I have used PayPal. I can see the transaction went good and I have been charged. Still, on web and app I see I am with Free Plan.    I h...
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution My gift card code is not working

Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and nothing is working. I have read the help boards abou...

  • Casual Listener
  • Hello, I was gifted a spotify premium giftcard valid for 12 months of premium. The gift card pin number is not working. I've already tried changing the 0 to a O and lower vs. upper case letters and n...
  • OscarDC
  • Moderator
  • 1059 Views
  • 9 replies
  • 1 likes
  • 1059 Views
  • 9 replies
  • 1 likes

Solved!! Duo-Abo: Mit mir in einer Wohnung lebende Lebensgefährtin kann nicht teilnehmen

Hallo, ich möchte mit meiner Lebensgefährtin das Duo-Abo machen, aber es kommt beim Annehmen ihrer Einladung immer die Fehlermeldung "falsche Adresse". Die einzige Erklärung, die ich habe: Wir wohnen in Österreich und ich habe allerdings eine deutsch...

  • Casual Listener
  • Hallo, ich möchte mit meiner Lebensgefährtin das Duo-Abo machen, aber es kommt beim Annehmen ihrer Einladung immer die Fehlermeldung "falsche Adresse". Die einzige Erklärung, die ich habe: Wir wohnen...
  • Maxim
  • Spotify Star
  • 332 Views
  • 3 replies
  • 0 likes
  • 332 Views
  • 3 replies
  • 0 likes

I'm being charged 3 times each month for (at least) the past 6 months

I have been charged in my credit card 3 times each month for 3 different accounts, this has happened at least for the last 6 months. I can't do anything about it!!!

  • Visitor
  • I have been charged in my credit card 3 times each month for 3 different accounts, this has happened at least for the last 6 months. I can't do anything about it!!!
  • Maxim
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Transition Subscription

PlanFree/PremiumCountryPortugal DeviceIphone SE 2020Operating SystemIOS 16.5.1 (c) My Question or IssueI would like to know if I subscribe this month to the premium only for 1 month then I can change it to 1 year?

  • Visitor
  • Plan Free/Premium Country Portugal   Device Iphone SE 2020 Operating System IOS 16.5.1 (c)   My Question or Issue I would like to know if I subscribe this month to the premium on...
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution No verification code

please help. I did not recieve the verification code for my premium spotify. How and where will i follow up? Do i need to link again my spotify account to my globe plan? That sucks.

  • Casual Listener
  • please help. I did not recieve the verification code for my premium spotify. How and where will i follow up? Do i need to link again my spotify account to my globe plan? That sucks.
  • user-removed
  • Not applicable
  • 1778 Views
  • 2 replies
  • 0 likes
  • 1778 Views
  • 2 replies
  • 0 likes