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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152202 Views

69 replies

10 likes

Premium for Family
  • 152202 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98200 Views

89 replies

4 likes

  • 98200 Views
  • 89 replies
  • 4 likes

Superuser Contribution Stop charging me for a cancelled subscription

On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023

Visitor

On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023

Not applicable

2264 Views

5 replies

0 likes

  • 2264 Views
  • 5 replies
  • 0 likes

Upgraded wrong account

I used the wrong account when upgrading to Premium Duo. Can I change which account my payment/upgrade was used for?PlanPremium DuoCountryUSADeviceiPhone 13

Visitor

I used the wrong account when upgrading to Premium Duo. Can I change which account my payment/upgrade was used for? Plan Premium Duo Country USA Device iPhone 13  

Luan

Spotify Star

255 Views

1 replies

0 likes

  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution why cant i buy spotify premium?

i tried different cards, different device and the cards are open for online purchases but i cant buy it no matter what. i got spotify premium once before for the same account but now i cant buy it.

Newbie

i tried different cards, different device and the cards are open for online purchases but i cant buy it no matter what. i got spotify premium once before for the same account but now i cant buy it.

Luan

Spotify Star

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

I’m out of audiobook listening hours when I’ve used 0 hours

I have Spotify premium so I’m told I get 15 hours a month of audiobooks, yet when I go to the audiobook manager page it says I’ve used 0 hours. So why can’t I listen to any audiobooks despite it being part of my plan and I still have 15 hours left.

Newbie

I have Spotify premium so I’m told I get 15 hours a month of audiobooks, yet when I go to the audiobook manager page it says I’ve used 0 hours. So why can’t I listen to any audiobooks despite it bein...

Luan

Spotify Star

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

My regular payment has been taken in addition to my new Duo account

Set up duo at the weekend oaid immediately £16.99. Today I see that they have taken my regular payment of £11.99 as well. How do I get my £11.99 back?

Visitor

Set up duo at the weekend oaid immediately £16.99. Today I see that they have taken my regular payment of £11.99 as well. How do I get my £11.99 back?

Maxim

Spotify Star

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Wrong subscription

Hi I’ve been paying for premium family on my account and just changed for individual, but I wasn’t aware of my plan and just seeing now has been a charging, that was a mistake, can I please have my money back or a discount or something, it’s only me ...

Visitor

Hi I’ve been paying for premium family on my account and just changed for individual, but I wasn’t aware of my plan and just seeing now has been a charging, that was a mistake, can I please have my m...

Maxim

Spotify Star

238 Views

1 replies

0 likes

  • 238 Views
  • 1 replies
  • 0 likes

How do I upgrade from Premium Individual plan to Premium Duo plan?

I keep getting this error report: errorUnable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.

Visitor

I keep getting this error report: error Unable to change plans. This could be because you're not eligible for this plan, you're already on it, or you don't have a stored payment method.

Maxim

Spotify Star

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

I can't login to my account.

I have over 2000 likes songs and as I pay the subscription, it's not just a matter of setting up a new account.I have no longer access to 2 of my email accounts. I've been blocked from using them. What happened was that I hadn't noticed I just switch...

Visitor

 I have over 2000 likes songs and as I pay the subscription, it's not just a matter of setting up a new account.I have no longer access to 2 of my email accounts. I've been blocked from using th...

ribezaz

Spotify Star

718 Views

1 replies

1 likes

  • 718 Views
  • 1 replies
  • 1 likes

Payment done with the wrong card

PlanPremium/FamilyCountryTurkey My Question or IssueHello, recently we subscribed to family premium plan. But my wife ordered it with the wrong card. So I just want to get the refund and re-pay it with the card I want (to get some cashback). How to d...

Visitor

Plan Premium/Family Country Turkey   My Question or Issue Hello, recently we subscribed to family premium plan. But my wife ordered it with the wrong card. So I just want to get the refund...

Bittencourt

Spotify Star

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pasó la fecha de pago y quiero pagar con la misma tarjeta

Acaba de pasar el tiempo de mi suscripción y como no tenía fondos en la tarjeta no se ejecutó el pago. Necesito saber cómo puedo pagar sin la necesidad de volver a ingresar los datos de la tarjeta.

Visitor

Acaba de pasar el tiempo de mi suscripción y como no tenía fondos en la tarjeta no se ejecutó el pago. Necesito saber cómo puedo pagar sin la necesidad de volver a ingresar los datos de la tarjeta.

MihailY

Moderator

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
  • 0 likes

Change home address

I used to live in USA so i’ve been paying my premium subscription with the USA prices but now i am living in Peru so i want to pay in PEN with the Peruvian plans that spotify offers , do i have ti create a new account or can i with mine? PlanPremiumC...

Visitor

I used to live in USA so i’ve been paying my premium subscription with the USA prices but now i am living in Peru so i want to pay in PEN with the Peruvian plans that spotify offers , do i have ti cr...

ribezaz

Spotify Star

3514 Views

1 replies

1 likes

  • 3514 Views
  • 1 replies
  • 1 likes

I want to buy Annual subscription but unable to find the plan

I had annual plan that's expired now and I want to renew to annual plan. Where all I can find is monthly plans.

Visitor

I had annual plan that's expired now and I want to renew to annual plan. Where all I can find is monthly plans.

ribezaz

Spotify Star

722 Views

1 replies

1 likes

  • 722 Views
  • 1 replies
  • 1 likes

Canceling Spotify without Logging In

Hi! I am trying to cancel a Spotify account (that I was unaware I had), but I am having trouble because I no longer have access to the email it is connected to (I even asked to be let back in temporarily, but it is a school email that was deleted fro...

Visitor

Hi! I am trying to cancel a Spotify account (that I was unaware I had), but I am having trouble because I no longer have access to the email it is connected to (I even asked to be let back in tempora...

ribezaz

Spotify Star

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

I want to change the payment card, but the data entry field does not work.

I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?

Casual Listener

I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?

Giperrion

Casual Listener

320 Views

2 replies

0 likes

  • 320 Views
  • 2 replies
  • 0 likes

Solved!! Change plan

I have the Plan Duo and i want to change it to one person premium 1 

Newbie

I have the Plan Duo and i want to change it to one person premium 1 

AdamDamon

Community Legend

31933 Views

9 replies

0 likes

  • 31933 Views
  • 9 replies
  • 0 likes

Failed payments

Device(iPhone 15 pro, Samsung Galaxy note 10)Operating System(iOS 18) My Question or IssueMy issue is i tried both devices for some reason with all the different cards that i have its not accepting any payment and keeps giving me “ payment failed” an...

Visitor

    Device (iPhone 15 pro, Samsung Galaxy note 10) Operating System (iOS 18)   My Question or Issue My issue is i tried both devices for some reason with all the different card...

Maxim

Spotify Star

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

SCAM ALERT

Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it went to the wrong email account. I clicked on their l...

Visitor

Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it we...

Maxim

Spotify Star

7167 Views

1 replies

0 likes

  • 7167 Views
  • 1 replies
  • 0 likes

Premium Plan

HelloI start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason?

Newbie

Hello I start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason? 

Maxim

Spotify Star

1156 Views

1 replies

0 likes

  • 1156 Views
  • 1 replies
  • 0 likes

“Your last payment didn’t work

I updated payment method and paid balance, but I still can’t open the app.

Visitor

I updated payment method and paid balance, but I still can’t open the app.

ribezaz

Spotify Star

259 Views

1 replies

1 likes

  • 259 Views
  • 1 replies
  • 1 likes

Can’t invite my wife to my duo plan.

when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me get her added to my plan. I don’t understand why I ha...

Visitor

when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me ge...

Luan

Spotify Star

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes