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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4848 Views
  • 23 replies
  • 2 likes
  • 4848 Views
  • 23 replies
  • 2 likes

plan manger

Planpremium for 6 family membersCountryusaDevice (iPhone Operating System(iOS 10, My Question or IssueI am listed as the plan manager. We have 3 spots available for additional members to join. When I send my husband the link to join it tells him he i...

  • Visitor
  • Plan premium for 6 family members Country usa Device  (iPhone  Operating System (iOS 10,    My Question or Issue I am listed as the plan manager.  We have 3 spots a...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Re: Unable to update payment method

I'm having the exact same problem. Here's a screenshot. There's no "Update" option next to the plan. I've gone through every option under my account but it doesn't even show me my existing payment method nor does it give me a place to change it.

jazeejen_0-1683049044995.png
  • Newbie
  • I'm having the exact same problem.  Here's a screenshot.  There's no "Update" option next to the plan.  I've gone through every option under my account but it doesn't even show me my e...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to pay for a subscription.

PlanPremiumCountryTurkeyMy Question or IssueWell, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I changed cards, well, it just doesn’t work ..

  • Casual Listener
  • Plan Premium Country Turkey My Question or Issue Well, I’m purely like this .. I thought, well, now I’ll extend my premium, but then they give me errors .. I’ve already tried two banks .. I chan...
  • MihailY
  • Moderator
  • 421 Views
  • 3 replies
  • 1 likes
  • 421 Views
  • 3 replies
  • 1 likes

Superuser Contribution Pague por el plan individual Y NO ME DIERON EL PREMIUM.

Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM. Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate.

  • Visitor
  • Hola, pague por un plan individual. Me descontaron de la cuenta PERO NO TENGO EL PREMIUM.  Quiero mi dinero de nuevo o que minimamente me den el servicio que contrate. 
  • Joan
  • Moderator
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution My “duo” can’t join duo plan

Hello! I’ve bought a premium duo account, and my boyfriend can’t join it - every time there is an “error”. We’ve tried to fill in the address (with the right address) several times but it still doesn’t work... what should we do?

  • Visitor
  • Hello!  I’ve bought a premium duo account, and my boyfriend can’t join it - every time there is an “error”.  We’ve tried to fill in the address (with the right address) several times but ...
  • Alex
  • Spotify Legend
  • 1601 Views
  • 3 replies
  • 0 likes
  • 1601 Views
  • 3 replies
  • 0 likes

Superuser Contribution Login

I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.

  • Visitor
  • I am trying to login to Hulu since I got the Spotify Student plan with comes with Hulu, but I am not able to log in.  
  • OscarDC
  • Moderator
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Yıllık Premium Üyelik

Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekkür ederim Gizem ÖzdirekKullanıcı adı: 21mxheaua72qq...

  • Visitor
  • Aylık Premium üyelikten, yıllık premium paketine geçiş yapıp ödemesini yapmış olmama rağmen hesabıma düşmedi, hala aylık üyelik olarak gözükmektedir. Konu ile ilgili yardımcı olabilir misiniz? Teşekk...
  • Luan
  • Spotify Star
  • 2463 Views
  • 1 replies
  • 0 likes
  • 2463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium with Hulu not working

PlanPremium for StudentsCountryUSADeviceMacBook Air (M2, 2022)Operating SystemmacOS Monterey My Question or IssueMy Premium individual student account shows that I have Spotify with free Hulu. My account page shows both Spotify and Hulu as active. Bu...

  • Visitor
  • Plan Premium for Students Country USA Device MacBook Air (M2, 2022) Operating System macOS Monterey   My Question or Issue My Premium individual student account shows that I have Spoti...
  • Eni
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to sign in Sonantic app?

I can't sign in on Sonantic register page with my Spotify registered e-mail and pass

  • Newbie
  • I can't sign in on Sonantic register page with my Spotify registered e-mail and pass
  • Alex
  • Spotify Legend
  • 3483 Views
  • 3 replies
  • 3 likes
  • 3483 Views
  • 3 replies
  • 3 likes

I used to have premium membership and I used a gift card to pay for it again &m

I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appreciated! thank you

  • Visitor
  • I need assistance with premium account- I used to have it and recently I applied a gift card to pay for it again, but it still gives me ads and won’t let me skip songs. Any suggestions would be appre...
  • Prague
  • Rising Star 4
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

Premium Duo cannot play on two devices simultaneously

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the...

  • Casual Listener
  • I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a son...
  • TomasKarban
  • Casual Listener
  • 618 Views
  • 4 replies
  • 0 likes
  • 618 Views
  • 4 replies
  • 0 likes

Superuser Contribution I bougt premium abonnement but on the wrong account but i dont know account

I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it

  • Visitor
  • I bougt premium abonnement but on the wrong account but i dont know wich account it is on so i cannot cancel it
  • MihailY
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo with a significant other I don't live with?

I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a family that aren't under one roof? If not, how do I gi...

  • Casual Listener
  • I'd like to introduce my partner to spotify but duo is for those who have moved in together only. Is there any reason for this? i.e. Are there any other options for having multiple accounts for a fam...
  • Vasil
  • Moderator
  • 1974 Views
  • 3 replies
  • 0 likes
  • 1974 Views
  • 3 replies
  • 0 likes

Superuser Contribution Unable to purchase the student plan After 1yr verification

I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan

  • Visitor
  • I verified My college/Student Account on Spotify but And it was showing You are till 2024 . but when I am going to purchase I was unable to buy a monthly plan
  • MihailY
  • Moderator
  • 221 Views
  • 4 replies
  • 0 likes
  • 221 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can you have duo from different locations.

Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always share the same locations

  • Visitor
  • Can you have duo from different locations, I move around the country for months at a time and would be problematic with the change of address once a year. Not to mention me and my partner dont always...
  • silksf
  • Casual Listener
  • 4850 Views
  • 2 replies
  • 0 likes
  • 4850 Views
  • 2 replies
  • 0 likes