Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62409 Views
- 43 replies
- 3 likes
- 62409 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8078 Views
- 23 replies
- 2 likes
- 8078 Views
- 23 replies
- 2 likes
acabo de iniciar mi plan familiar hace 13 días justo el 07 de este mes
y hoy ya me notificó que se está intentando procesar mi pago cuando no lleva ni el mes y si el pago no es reflejado podría perderse las cuentas del plan familiar
- y hoy ya me notificó que se está intentando procesar mi pago cuando no lleva ni el mes y si el pago no es reflejado podría perderse las cuentas del plan familiar
-
-
- Spotify Star
- 117 Views
- 1 replies
- 0 likes
- 117 Views
- 1 replies
- 0 likes
Switching plans
I joined spotify premium with the prepaid gift cards, a few months ago i joined a family plan before my individual plan ended, if the family subscription runs out will i change to a free account automatically or do i get to keep the few days left of ...
- I joined spotify premium with the prepaid gift cards, a few months ago i joined a family plan before my individual plan ended, if the family subscription runs out will i change to a free account auto...
-
-
- Spotify Star
- 393 Views
- 1 replies
- 0 likes
- 393 Views
- 1 replies
- 0 likes
Family premium plan cancelled
Hi, anyone can help me?I already pay for family plan, but today my family plan is disappear and my family premium plan back to free. How can solve this problem?
- Hi, anyone can help me? I already pay for family plan, but today my family plan is disappear and my family premium plan back to free. How can solve this problem?
-
-
- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Payment issue
PlanPremiumCountryMalaysia Device(iPhone 13)Operating System(Windows 10) My Question or IssueHi, i want to change payment method using visa. But visa method never appear on my screen? how to solve this? I already add my card details but when i want t...
- Plan Premium Country Malaysia Device (iPhone 13) Operating System (Windows 10) My Question or Issue Hi, i want to change payment method using visa. But visa method ne...
-
-
- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
Cancele mi pla premium peo siempre me hicieron el reembolso,que puedo hacer
Quisiera saber que pasa en este caso
- Quisiera saber que pasa en este caso
-
-
- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
My father has paid for my 12 month subscription but it is not showing.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 135 Views
- 1 replies
- 0 likes
- 135 Views
- 1 replies
- 0 likes
I paid for a premium of a year but now a month later am being charged again
I paid for a premium plan and was charged for a premium but noe my account demands for a new payment
- I paid for a premium plan and was charged for a premium but noe my account demands for a new payment
-
-
- Spotify Star
- 210 Views
- 3 replies
- 0 likes
- 210 Views
- 3 replies
- 0 likes
Superuser Contribution Change plan
hello i want to change my premium plan but i was currently charged with my premium plan this month for ₱149. if i change it to a student premium plan, will it charge me for another money which is ₱75? or are they going to refund the ₱74?
- hello i want to change my premium plan but i was currently charged with my premium plan this month for ₱149. if i change it to a student premium plan, will it charge me for another money which is ₱75...
-
-
- Moderator
- 212 Views
- 1 replies
- 1 likes
- 212 Views
- 1 replies
- 1 likes
Cant get premium trial from Bangladesh.
Plan Free/Premium Country Bangladesh Device (Realme Narzo 50) Operating System (Android 11.) My Question or Issue I want to use spotify premium trial. Whenever I go to make payment it shows payment failed. It's a new card. Even after giving correct c...
- Plan Free/Premium Country Bangladesh Device (Realme Narzo 50) Operating System (Android 11.) My Questio...
-
-
- Casual Listener
- 215 Views
- 2 replies
- 0 likes
- 215 Views
- 2 replies
- 0 likes
"Your addresses didn't match" - issues with users accepting invites to Duo plans
PlanPremium /CountryNorway "Your addresses didn't match" - issues with users accepting invites to DuoWe both live at the same address, basically sitting next to each other and entre the same address to verify - but keep coming up with a message that ...
- Plan Premium / Country Norway "Your addresses didn't match" - issues with users accepting invites to Duo We both live at the same address, basically sitting next to each other and entre ...
-
-
- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
help
Hi if anyone knows i’ve upgraded my premium account to a duo account dose anyone know if it will still charge me for my old premium account if any help would be appreciated thanks
- Hi if anyone knows i’ve upgraded my premium account to a duo account dose anyone know if it will still charge me for my old premium account if any help would be appreciated thanks
-
-
- Casual Listener
- 181 Views
- 2 replies
- 0 likes
- 181 Views
- 2 replies
- 0 likes
I was have spotify prime membership but not showing
Hi team I was have spotify prime membership but I was logged out now when I logged in now showing free membership please help to get back my prime
- Hi team I was have spotify prime membership but I was logged out now when I logged in now showing free membership please help to get back my prime
-
-
- Spotify Star
- 166 Views
- 1 replies
- 0 likes
- 166 Views
- 1 replies
- 0 likes
More Info About ADS on Spotify
Hi everyone.Anyone familiar with ADS on Spotify?a client of mine, a singer, would like to do some campaigns. I understand for now that you can make "spots" lasting a minimum of 15 second and a maximum of 30... but how should they be done? does he hav...
- Hi everyone. Anyone familiar with ADS on Spotify? a client of mine, a singer, would like to do some campaigns. I understand for now that you can make "spots" lasting a minimum of 15 second and a ma...
-
-
- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Why does the gift card code not work even though bought from right country?
I bought a gift card from startselect.com, selected the right country and the gift card code is not working. Tried to sort it out with startselect, but everything seems to be in order from their perspective and asked to contact spotify.Have tried:- c...
- I bought a gift card from startselect.com, selected the right country and the gift card code is not working. Tried to sort it out with startselect, but everything seems to be in order from their pers...
-
-
- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
Gift card for prepaid doesnt work
I paid for the premium subscription by gift card but it doesn't work the information was that my subscription was activated but it wasn't as now, I can't find info about where i can find a help with it, a threw the money out because premium is off. M...
- I paid for the premium subscription by gift card but it doesn't work the information was that my subscription was activated but it wasn't as now, I can't find info about where i can find a help with ...
-
-
- Visitor
- 306 Views
- 2 replies
- 0 likes
- 306 Views
- 2 replies
- 0 likes
Superuser Contribution Twice Deduction for Spotify Premium
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryIndia Device(Lava Agni 2) Operating System(Android) My Question or IssueI had auto renewal date for my Spotif...
- None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country India Device (Lava Agni 2)  ...
-
-
- Spotify Legend
- 159 Views
- 1 replies
- 0 likes
- 159 Views
- 1 replies
- 0 likes
Superuser Contribution Mudança de plano
Já fui descontado pelo plano premium, mas logo depois fui verificado como universitário, eu concluindo a adesão ao plano universitário eu serei cobrado de novo, Já que acabei de ser cobrado como premium?
- Já fui descontado pelo plano premium, mas logo depois fui verificado como universitário, eu concluindo a adesão ao plano universitário eu serei cobrado de novo, Já que acabei de ser cobrado como prem...
-
-
- Spotify Legend
- 148 Views
- 1 replies
- 0 likes
- 148 Views
- 1 replies
- 0 likes
Community Premium vs. Spotify Premium
Hello, my new Community profile is not Premium, but my Spotify account is. Why is that? What can I do?
- Hello, my new Community profile is not Premium, but my Spotify account is. Why is that? What can I do?
-
-
- Spotify Star
- 625 Views
- 1 replies
- 0 likes
- 625 Views
- 1 replies
- 0 likes
Refund Request for Premium Purchase Error
Buy premium with Vietnam payment method where I still in Australia. The transaction took my money, but the system said I should buy a premium in the preferred country, Australia. So how can I request a refund for the mistake?
- Buy premium with Vietnam payment method where I still in Australia. The transaction took my money, but the system said I should buy a premium in the preferred country, Australia. So how can I request...
-
-
- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Quiero pagar el spotify premiun con el bono cultural y no me deja
Querria usar el bono cultural para obtener el premiun de estudiante y al completar todos los pasos al final me sale un error y no me deja completar el pago
- Querria usar el bono cultural para obtener el premiun de estudiante y al completar todos los pasos al final me sale un error y no me deja completar el pago
-
-
- Spotify Star
- 497 Views
- 1 replies
- 0 likes
- 497 Views
- 1 replies
- 0 likes