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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152713 Views

69 replies

10 likes

Premium for Family
  • 152713 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98715 Views

89 replies

4 likes

  • 98715 Views
  • 89 replies
  • 4 likes

I want to change the payment card, but the data entry field does not work.

I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?

Casual Listener

I want to change the payment card, but the data entry field does not work. The website and mobile app have the same thing, there are just no data entry fields. What should I do?

Giperrion

Casual Listener

322 Views

2 replies

0 likes

  • 322 Views
  • 2 replies
  • 0 likes

Solved!! Change plan

I have the Plan Duo and i want to change it to one person premium 1 

Newbie

I have the Plan Duo and i want to change it to one person premium 1 

AdamDamon

Community Legend

31962 Views

9 replies

0 likes

  • 31962 Views
  • 9 replies
  • 0 likes

Failed payments

Device(iPhone 15 pro, Samsung Galaxy note 10)Operating System(iOS 18) My Question or IssueMy issue is i tried both devices for some reason with all the different cards that i have its not accepting any payment and keeps giving me “ payment failed” an...

Visitor

    Device (iPhone 15 pro, Samsung Galaxy note 10) Operating System (iOS 18)   My Question or Issue My issue is i tried both devices for some reason with all the different card...

Maxim

Spotify Star

599 Views

1 replies

0 likes

  • 599 Views
  • 1 replies
  • 0 likes

SCAM ALERT

Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it went to the wrong email account. I clicked on their l...

Visitor

Hello all, Not sure where else to put this but my sister and I (two different accounts) both got an email from “Spotify” saying that our “Subscription Payment Failed”. I knew it was off because it we...

Maxim

Spotify Star

7193 Views

1 replies

0 likes

  • 7193 Views
  • 1 replies
  • 0 likes

Premium Plan

HelloI start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason?

Newbie

Hello I start my susciption in a Premium Plan on 11/11/2024 and I can’t download the music I like, It appears as Free Plan. What’ the reason? 

Maxim

Spotify Star

1185 Views

1 replies

0 likes

  • 1185 Views
  • 1 replies
  • 0 likes

“Your last payment didn’t work

I updated payment method and paid balance, but I still can’t open the app.

Visitor

I updated payment method and paid balance, but I still can’t open the app.

ribezaz

Spotify Star

260 Views

1 replies

1 likes

  • 260 Views
  • 1 replies
  • 1 likes

Can’t invite my wife to my duo plan.

when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me get her added to my plan. I don’t understand why I ha...

Visitor

when putting in the same address it keeps saying the address she’s putting in is in another country? Meanwhile we’re doing it standing next to each other in our house… could someone please help me ge...

Luan

Spotify Star

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

I have plans duo with my boyfriend but we can listen Spotify separately when he listens it mine stop

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

551 Views

1 replies

0 likes

  • 551 Views
  • 1 replies
  • 0 likes

I am unable to pay for premium with Smart Load

Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14 My Question or Issue I am unable to pay for premium with my Smart load. I don't know why this is, as I was able to pay for it previously, and I have more th...

Newbie

Plan Premium Individual Country Philippines Device Google Pixel 7 Operating System Android 14   My Question or Issue I am unable to pay for premium with my Smart load. I don'...

xx4444

Casual Listener

12119 Views

10 replies

0 likes

  • 12119 Views
  • 10 replies
  • 0 likes

Superuser Contribution Suddenly getting Ads on Premium subscription

PlanPremium DuoCountryGERMANY My Question or IssueApp confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between tracks and during podcasts. They are not part of the podcast episode, but...

Casual Listener

Plan Premium Duo Country GERMANY   My Question or Issue App confirms that I'm on the premium subscription. Since this morning, listening is interrupted by Ads. Ads are played between track...

2212

Casual Listener

1668 Views

6 replies

2 likes

  • 1668 Views
  • 6 replies
  • 2 likes

Solved!!Superuser Contribution Free trials

I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join. Also if the answer is no, will you not get another free tr...

Casual Listener

  I would like to know if you have already completed a 3 month free trial for normal Spotify premium, will you also be able to get a 3 month free trial for spotify family if you decide to join....

Dessi

Moderator

2866 Views

6 replies

0 likes

Premium
  • 2866 Views
  • 6 replies
  • 0 likes

Superuser Contribution why did i’ve been charged on bill twice?

i’ve been looking forward to my telco bill and i noticed that my subscription is being charged for 2 times

Visitor

i’ve been looking forward to my telco bill and i noticed that my subscription is being charged for 2 times

Novy

Moderator

1175 Views

1 replies

0 likes

  • 1175 Views
  • 1 replies
  • 0 likes

Superuser Contribution My card won’t be accepted

I have cars with enough money but it won’t let me enter it into the payment method. Then I tried a different card and it said it didn’t work.

Visitor

I have cars with enough money but it won’t let me enter it into the payment method. Then I tried a different card and it said it didn’t work.

OscarDC

Moderator

719 Views

1 replies

0 likes

  • 719 Views
  • 1 replies
  • 0 likes

Unrequested restitution and cancellation of my Family Plan.

Hi There, This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subscription. Upon checking my account I discovered that my last ...

Newbie

Hi There,  This morning my family members got an email that they could no longer use our Family Plan, because I canceled the subscription. The only thing is that I haven't cancelled the subsc...

marielvisguedez

Visitor

719 Views

3 replies

1 likes

  • 719 Views
  • 3 replies
  • 1 likes

Request for Refund Due to Early Billing for Spotify Premium Subscription

I am writing to address an unexpected billing issue with my Spotify Premium subscription. My current subscription was set to renew on November 17, 2024, with a recurring auto-payment on that date. However, my credit card was charged ₹119 prematurely ...

Visitor

I am writing to address an unexpected billing issue with my Spotify Premium subscription. My current subscription was set to renew on November 17, 2024, with a recurring auto-payment on that date. Ho...

Maxim

Spotify Star

1116 Views

2 replies

0 likes

  • 1116 Views
  • 2 replies
  • 0 likes

Deleting premium subscription from the account

Hello, I have a question, can spotify support remove premium from my account at my request? My subscription is located in a region where there are no podcasts, I recently left for another country and in this region podcasts are included in the subscr...

Newbie

Hello, I have a question, can spotify support remove premium from my account at my request? My subscription is located in a region where there are no podcasts, I recently left for another country and...

Maxim

Spotify Star

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution how do i keep my playlists, etc when changing from duo to individual

Is there an easy way to keep my playlists, podcast follows etc when changing from duo to individual (my daughter passed away this year). They say to cancel subs from duo and rejoin but what happens to all of my info. Thank you

Casual Listener

Is there an easy way to keep my playlists, podcast follows etc when changing from duo to individual (my daughter passed away this year). They say to cancel subs from duo and rejoin but what happens t...

Joan

Moderator

2011 Views

3 replies

0 likes

  • 2011 Views
  • 3 replies
  • 0 likes

A payment of 59 rs deducted from my account but no premium access given

PlanPremiumCountryIndia Device(windows laptop,Realme narzo)Operating System(Android,Windows 11) My Question or IssueNo premium on my account even after paying.

Newbie

Plan Premium Country India   Device (windows laptop,Realme narzo) Operating System (Android,Windows 11)   My Question or Issue No premium on my account even after paying. 

Not applicable

1490 Views

4 replies

0 likes

  • 1490 Views
  • 4 replies
  • 0 likes

Re: I want to cancel and go premium in my name to become account manager

I am trying to do the same thing. My husband is not able yo accept my invite for the duo plan now that we have canceled and re-signed up. Can you help with this? Are we supposed to wait until the other plan expires?

Visitor

I am trying to do the same thing. My husband is not able yo accept my invite for the duo plan now that we have canceled and re-signed up. Can you help with this? Are we supposed to wait until the oth...

Luan

Spotify Star

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes