Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
68995 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133561 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70435 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
253853 Views
156 replies
13 likes
I’m not sure the email is the most recent one I may have 2 accounts
I’m not sure the email is the most recent one I may have 2 accounts
Not applicable
1328 Views
4 replies
0 likes
I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts, but I just want my kids to be able to listen to t...
I'm trying to figure out if there's any way with any subscription to play different music from the same account on two devices simultaneously? Duo looks like you have to set up two different accounts...
Spotify Star
253 Views
1 replies
0 likes
Plan - Premium and Premium DuoCountry - IndiaI already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfriend. But as soon as I subscribed, the payment page took ...
Plan - Premium and Premium Duo Country - India I already had a Premium subscription due to expire on 31 March. I tried to subscribe to Premium Duo in order to share my subscription with my girlfr...
Newbie
1370 Views
4 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
540 Views
1 replies
0 likes
Quiero que se habilite más metodos de pago en el plan de estudiantes, para así poder pagar mi plan, quisiera que habiliten el pago efectivo para poder pagar por ese medio
Quiero que se habilite más metodos de pago en el plan de estudiantes, para así poder pagar mi plan, quisiera que habiliten el pago efectivo para poder pagar por ese medio
Moderator
817 Views
1 replies
0 likes
Plan Premium DuoCountryUSA My Question or Issue My wife and I have a Premium Duo account. I do not hear ads when I listen, but she does. How can I fix this?
Plan Premium Duo Country USA My Question or Issue My wife and I have a Premium Duo account. I do not hear ads when I listen, but she does. How can I fix this?
Newbie
676 Views
2 replies
1 likes
PlanPremium Duo CountryCanada DeviceiPhone with my Tesla MY Operating SystemiOS 18 My Question or IssueWhy did I see publicity while listening to a Joe Rogan podcast in my Tesla MY with the Premium Tesla internet package ?
Plan Premium Duo Country Canada Device iPhone with my Tesla MY Operating System iOS 18 My Question or Issue Why did I see publicity while listening to...
Music Fan
932 Views
2 replies
0 likes
samsung S23 ultraHave been using premium family gor some time now but needed to change my payment details i have since been put on individual premium and my family cant access tgeir music i have tried to change the plan over but it keeps saying im no...
samsung S23 ultra Have been using premium family gor some time now but needed to change my payment details i have since been put on individual premium and my family cant access tgeir music i have tr...
Spotify Star
1639 Views
5 replies
0 likes
I have paid 59rs for 4 months premium from my friends gpay and she has mistakelly cancelled the autopay so now I'm not able to use premium account, either refund my 59rs or avtive my premium plan
I have paid 59rs for 4 months premium from my friends gpay and she has mistakelly cancelled the autopay so now I'm not able to use premium account, either refund my 59rs or avtive my premium plan
Moderator
558 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
349 Views
1 replies
1 likes
I'm trying to access audiobooks
I'm trying to access audiobooks
Spotify Star
260 Views
1 replies
1 likes
help
help
Moderator
3747 Views
3 replies
1 likes
Plan: PremiumCountry: USA Device: Apple Products & TVMy Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscription available and if yes how to find out the price of the yearly subscription and how...
Plan: Premium Country: USA Device: Apple Products & TV My Question or Issue: Looking to change my account from Premium to Duo. Wondering if there is a yearly subscriptio...
Visitor
1236 Views
2 replies
0 likes
We moved from Mexico to the USA. I have a Mexico Premium family plan, and want to change location to the USA. When I try do that, I get an error saying that I am not eligible for a Family plan, but it seems I can activate a single user one. We do not...
We moved from Mexico to the USA. I have a Mexico Premium family plan, and want to change location to the USA. When I try do that, I get an error saying that I am not eligible for a Family plan,...
Spotify Star
789 Views
3 replies
0 likes
I can’t get code to reset password Hacker added username and seems to supersede my email address so I can’t change password to get rid of hacker. I just want to cancel Premium account
I can’t get code to reset password Hacker added username and seems to supersede my email address so I can’t change password to get rid of hacker. I just want to cancel Premium account
Spotify Star
441 Views
1 replies
0 likes
So i want to start my spotify individual subscription, but somehow i'm not able to, first thing that appears is that i'm not eligible for the 1 month free trial, ok ig i think i've used it once before but after that i try to find a way to start payin...
So i want to start my spotify individual subscription, but somehow i'm not able to, first thing that appears is that i'm not eligible for the 1 month free trial, ok ig i think i've used it once befor...
Spotify Star
847 Views
1 replies
0 likes
I've not been a premium subscriber for around 6 years (I think), as I've been using a different service, but am considering returning for the Basic Duo plan (I have zero interest in audio books or podcasts), but I can't see this plan listed on your w...
I've not been a premium subscriber for around 6 years (I think), as I've been using a different service, but am considering returning for the Basic Duo plan (I have zero interest in audio books or po...
Visitor
7394 Views
5 replies
0 likes
Quisiera que me devuelvan mi dinero que me han cobrado doble o me den una solución
Quisiera que me devuelvan mi dinero que me han cobrado doble o me den una solución
Moderator
546 Views
1 replies
0 likes
PremiumUSADeviceiPhone 6s, iOS 15.8.3 My Question or IssueMobile Audiobook this morning said I am out of hours but when I check my account it says mtd is 0 h and 15 hrs remaining. Iphone 6s, Premium Plan, iOS 15.8.3. This has also happened previously...
Premium USA Device iPhone 6s, iOS 15.8.3 My Question or Issue Mobile Audiobook this morning said I am out of hours but when I check my account it says mtd is 0 h and 15 hrs remai...
Moderator
1070 Views
1 replies
0 likes
PlanStudent PremiumCountryUnited StatesDeviceiPhone SEOperating SystemiOS 17.7 My Question or IssueMy subscription for Hulu says that the price is increasing on Oct 17, 2024, to $9.99 a month even though I have the Student Plan for Spotify where I on...
Plan Student Premium Country United States Device iPhone SE Operating System iOS 17.7 My Question or Issue My subscription for Hulu says that the price is increasing on Oct 17, 2024,...
Spotify Star
1626 Views
1 replies
1 likes
