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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53594 Views
  • 32 replies
  • 3 likes
  • 53594 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6872 Views
  • 23 replies
  • 2 likes
  • 6872 Views
  • 23 replies
  • 2 likes

Solved!! Premium Duo Question

It's just me and my 9 year old son at my house. Can I sign up for a Duo account to give him his own account? If so, can someone walk me through how I do that? When I try to create an account for him it says that he does not meet the age requirements....

  • Casual Listener
  • It's just me and my 9 year old son at my house. Can I sign up for a Duo account to give him his own account? If so, can someone walk me through how I do that? When I try to create an account for him ...
  • -p0f9m_wqo6jb
  • Casual Listener
  • 311 Views
  • 6 replies
  • 0 likes
  • 311 Views
  • 6 replies
  • 0 likes

Solved!! Change Premium family in Premium duo

PlanPremiumCountryNetherlandsDevice(iPhone 10X, Macbook Pro 2021)Operating SystemWindows My Question or IssueI want to change my Premium family account into Premium Duo since it’s just me and my daughter. But Premium duo is missing from the duels of ...

  • Newbie
  •   Plan Premium Country Netherlands Device (iPhone 10X, Macbook Pro 2021) Operating System Windows   My Question or Issue I want to change my Premium family account into Premium D...
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Premium: doesn't change the country

PlanPremium StudentCountry Used to be Ukraine, now Germany DeviceOneplus nord 2Operating SystemAndroid My Question or IssueSo, I have premium student and I moved from Ukraine to Germany due to war a some time ago (I am still a student in Ukraine, stu...

  • Casual Listener
  • Plan Premium Student Country  Used to be Ukraine, now Germany   Device Oneplus nord 2 Operating System Android   My Question or Issue So, I have premium student and I moved ...
  • Maxim
  • Spotify Star
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Solved!! Changing membership level

5 months ago I changed my membership from Premium to Family. I want to revert back to Premium but all I can find is ‘deleting’ my account. How do I revert back without having to first delete my account?Thanks, Chris

  • Casual Listener
  • 5 months ago I changed my membership from Premium to Family. I want to revert back to Premium but all I can find is ‘deleting’ my account. How do I revert back without having to first delete my accou...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

App won’t update from free to premium

My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help

  • Newbie
  • My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help 
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

premium duo

i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll

  • Visitor
  • i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll
  • Maxim
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

linking my spotify premium to my iphone

How do I link my spotify premium that works good on my tablet, to my iphone?

  • Visitor
  • How do I link my spotify premium that works good on my tablet, to my iphone? 
  • Maxim
  • Spotify Star
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

60€ gift card but never managed to use it cuz it doesn't have a code

hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be scratched off the coupon but there isn't any code ...

  • Casual Listener
  • hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be...
  • Maxim
  • Spotify Star
  • 234 Views
  • 5 replies
  • 0 likes
  • 234 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have a student plan but it also charges me an individual plan

I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my bank details for my current student plan account. I ...

  • Casual Listener
  • I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my b...
  • Matifran
  • Casual Listener
  • 141 Views
  • 2 replies
  • 0 likes
  • 141 Views
  • 2 replies
  • 0 likes

Is premium individual and student premium is same

None of the below information is required. However, the more you provide the easier it will be for us to try and help.Free/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pr...
  • Maxim
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept invitation to join Duo - "Your addresses don't match"

PlanDuoCountryItalyDeviceSamsung Galaxy /Windows PCOperating SystemWindows 11 My Question or IssueHello, I am getting the error message "you must reside at the same address", which we actually do, when trying to accept the invitation from my wife to ...

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  • Casual Listener
  •   Plan Duo Country Italy Device Samsung Galaxy /Windows PC Operating System Windows 11   My Question or Issue Hello, I am getting the error message "you must reside at the same a...
  • Eni
  • Moderator
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Cant add my daughter on Duo

Hi, I just started Duo for me and my daughter, but when she accepts the invite and enters the same address as me, Spotify reply's by saying we are not on the same address? Apps are up to date, I've tried a family members address as well to see if tha...

  • Visitor
  • Hi, I just started Duo for me and my daughter, but when she accepts the invite and enters the same address as me, Spotify reply's by saying we are not on the same address? Apps are up to date, I've t...
  • Maxim
  • Spotify Star
  • 199 Views
  • 3 replies
  • 0 likes
  • 199 Views
  • 3 replies
  • 0 likes

can not purchase premium anymore

After changing my region from Germany to Thailand it is litteraly impossible for me to buy premium. No Thailand giftcard found online or anywhere in stores. Why is there no warning that you cant use your PayPal anymore when changing regions? How does...

  • Newbie
  • After changing my region from Germany to Thailand it is litteraly impossible for me to buy premium. No Thailand giftcard found online or anywhere in stores.   Why is there no warning that yo...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Tying to change payment method and country

I am trying to change both my payment method and country. I am trying to follow the workflow describe in the support docs, but it does not work. Here's what I'm doing:Sign in to accountGo to payment; updateFill in credit card informationGet error tha...

  • Casual Listener
  • I am trying to change both my payment method and country. I am trying to follow the workflow describe in the support docs, but it does not work. Here's what I'm doing: Sign in to account Go to ...
  • Maxim
  • Spotify Star
  • 212 Views
  • 3 replies
  • 1 likes
  • 212 Views
  • 3 replies
  • 1 likes

Starting grad school and says I’m not eligible for premium student

I’m starting grad school and I wanted to change my subscription to premium student but it says I’m not eligible to even verify I’m a student. Is this because I had premium student in undergrad?

  • Visitor
  • I’m starting grad school and I wanted to change my subscription to premium student but it says I’m not eligible to even verify I’m a student. Is this because I had premium student in undergrad?
  • Maxim
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Cannot connect to duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Senior Citizen Discount

This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get free links but hate ads (see so many on tv also Radi...

  • Newbie
  • This idea was inactive over two years ago, but as I have now retired and disabled more time to play albums the Spotify way, thought I would try again. Spoke to many who have computers set up to get f...
  • IBURTON54
  • Visitor
  • 1987 Views
  • 7 replies
  • 6 likes
  • 1987 Views
  • 7 replies
  • 6 likes

I had taken premium pan but yesterday i had just cancel the plan but i have not received the money.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Solved!! I want to change my subscription from family to duo

Hi I am trying to change my subscription from Premium family to premium Duo. but in my account setting where I ca select change subscription I can only chose for student or free, Duo is not an option can someone help me? regards

  • Visitor
  • Hi I am trying to change my subscription from Premium family to premium Duo. but in my account setting where I ca select change subscription I can only chose for student or free, Duo is not an option...
  • AdamDam
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes