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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18466 Views
  • 27 replies
  • 4 likes
  • 18466 Views
  • 27 replies
  • 4 likes

Per paid gift card dose not work

I bought a card tried to redeem it but it says unable to redeem . I took it back to where I purchased it they said they can't help

  • Casual Listener
  • I bought a card tried to redeem it but it says unable to redeem . I took it back to where I purchased it they said they can't help
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium through coupon code

Hi- I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription. Someone please help. Regards,Kunal

  • Visitor
  • Hi-   I got a Spotify premium subscription through a coupon code. I am not sure how to activate the subscription.   Someone please help.   Regards, Kunal
  • Yordan
  • Moderator
  • 16757 Views
  • 3 replies
  • 0 likes
  • 16757 Views
  • 3 replies
  • 0 likes

Switching plans

PlanPremiumCountryAustraliaDeviceGoogle pixel 7 proOperating SystemAndroid 14 My Question or Issue Hi I've been wanting to change plans but the app doesn't let me and I can't do it in the browser on my pc. I am on the premium plan at the moment and w...

  • Visitor
  • Plan Premium Country Australia Device Google pixel 7 pro Operating System Android 14   My Question or Issue   Hi I've been wanting to change plans but the app doesn't let me and ...
  • Maxim
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution $ vs £

Hi as the subscription in the UK is £99, whereas it's $99 or KR1043 which is equivalent to £76, I want to pay using a alternative bank but it says you can only pay in the currency you are located in. Going back to Sweden in August but wondering why t...

  • Visitor
  • Hi as the subscription in the UK is £99, whereas it's $99 or KR1043 which is equivalent to £76, I want to pay using a alternative bank but it says you can only pay in the currency you are located in....
  • AlejaR
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept invitation to join Duo - "Your addresses don't match"

PlanDuoCountryItalyDeviceSamsung Galaxy /Windows PCOperating SystemWindows 11 My Question or IssueHello, I am getting the error message "you must reside at the same address", which we actually do, when trying to accept the invitation from my wife to ...

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  • Casual Listener
  •   Plan Duo Country Italy Device Samsung Galaxy /Windows PC Operating System Windows 11   My Question or Issue Hello, I am getting the error message "you must reside at the same a...
  • jamie2626
  • Visitor
  • 767 Views
  • 4 replies
  • 0 likes
  • 767 Views
  • 4 replies
  • 0 likes

Premium account from India

If I buy a premium membership in India for 1 year and I travel to the USA for 11 months, will I need to pay for membership in the USA?

  • Visitor
  • If I buy a premium membership in India for 1 year and I travel to the USA for 11 months, will I need to pay for membership in the USA?        
  • Maxim
  • Spotify Star
  • 564 Views
  • 1 replies
  • 0 likes
  • 564 Views
  • 1 replies
  • 0 likes

whenever i try to purchase spotify premium,an error comes

while purchasing spotify premiun an error comes saying The authentication failed, so you were not charged. To complete your payment, try again, use another payment method or contact your bank.

  • Visitor
  • while purchasing spotify premiun an error comes saying The authentication failed, so you were not charged. To complete your payment, try again, use another payment method or contact your bank.
  • Bittencourt
  • Spotify Star
  • 518 Views
  • 1 replies
  • 0 likes
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify charged less money than I pay for my plan

Plan Premium Duo Country Venezuela Spotify charged me my monthly subscription as usual, but it only charged me $6 when the cost of my plan is $7.8, in addition it did not detect the payment in the account and it keeps coming up with the red notice th...

  • Newbie
  • Plan Premium Duo Country Venezuela Spotify charged me my monthly subscription as usual, but it only charged me $6 when the cost of my plan is $7.8, in addition it did not detect the payment i...
  • AlejaR
  • Moderator
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo + kids account

Hello I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter? If I would upgrade to family I have to charge 15€ a month f...

  • Casual Listener
  • Hello   I have a daughter and she like to have a spotify account. Normally I have to upgrade my account to spotify family. But isn't it possible to use the premium duo account for this matter?...
  • Jules6661
  • Newbie
  • 3347 Views
  • 5 replies
  • 1 likes
  • 3347 Views
  • 5 replies
  • 1 likes

Superuser Contribution BUYING SPOTIFY GIFT CARD WITH PREPAID VISA GIFT CARD

Spotify Usernameskycovenant My Question or IssueI am trying to buy a spotify gift card online and the system is not accepting my Visa Gift card. Is it only me or does Spotify NOT allow to pay even gift card with prepaid VISA?

  • Newbie
  • Spotify Username skycovenant      My Question or Issue I am trying to buy a spotify gift card online and the system is not accepting my Visa Gift card. Is it only me or does Spoti...
  • Vasil
  • Moderator
  • 737 Views
  • 3 replies
  • 0 likes
  • 737 Views
  • 3 replies
  • 0 likes

Dammage gift card

Pin number is damage on my card

  • Visitor
  • Pin number is damage on my card
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

SUBSCRIPTION

My husband added me to his duo plan but it’s still not showing in my account, can i get some help ? PlanDuoCountry Device(iPhone 15)Operating System My Question or IssueMy husband added me to his duo plan but it’s still not showing in my account, can...

  • Visitor
  • My husband added me to his duo plan but it’s still not showing in my account, can i get some help ?    Plan Duo Country   Device (iPhone 15) Operating System     M...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Price will be increase

PlanPremium ( Family )CountrySlovakiaDeviceAllOperating SystemAll My Question or Issue: Hi,I noticed an increase in the price of the premium plan (family).Why? What will be better? Will I be able to download songs to my computer in mp3 format and cop...

  • Visitor
  • Plan Premium ( Family ) Country Slovakia Device All Operating System All   My Question or Issue:   Hi, I noticed an increase in the price of the premium plan (family). Why? Wha...
  • brentschulte13l
  • Regular
  • 803 Views
  • 3 replies
  • 2 likes
  • Increase price
  • 803 Views
  • 3 replies
  • 2 likes

Got an email about increasing price but no sum

PlanFamily PremiumCountryFINDeviceNot one single iCrap deviceOperating System(Never iOS (unless I get a Cisco router, then maybe)) My Question or IssueGot an email today. "Your Family Premium price will change (read between the lines: increase). If y...

  • Casual Listener
  • Plan Family Premium Country FIN Device Not one single iCrap device Operating System (Never iOS (unless I get a Cisco router, then maybe))   My Question or Issue Got an email today. "Yo...
  • brentschulte13l
  • Regular
  • 1274 Views
  • 8 replies
  • 3 likes
  • 1274 Views
  • 8 replies
  • 3 likes

Superuser Contribution Subscription price increased?

I usually pay 4.99 per month for Spotify premium and Hulu as a student. It shows this on my account but under my plan it says 9.99 per month for Spotify and Hulu as a student. Why am I suddenly being charged more?

  • Newbie
  • I usually pay 4.99 per month for Spotify premium and Hulu as a student. It shows this on my account but under my plan it says 9.99 per month for Spotify and Hulu as a student. Why am I suddenly being...
  • brentschulte13l
  • Regular
  • 765 Views
  • 2 replies
  • 3 likes
  • 765 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Can’t switch from premium to student

PlanPremiumCountryUSADeviceMacbook 2020Operating Systemmacos 14.5 My Question or IssueI am verified for my student account, but every time I try to select the monthly subscription for students, a blue page with the words "We're all mixed up; Refresh ...

  • Newbie
  • Plan Premium Country USA Device Macbook 2020 Operating System macos 14.5   My Question or Issue I am verified for my student account, but every time I try to select the monthly subscri...
  • Eni
  • Moderator
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Can't find 1 year subscription plan in Vietnam

PlanPremiumCountryVietnamMy Question or IssueIs 1 year plan subscription been removed in Vietnam? I can't find it anywhere

  • Newbie
  • Plan Premium Country Vietnam My Question or Issue Is 1 year plan subscription been removed in Vietnam? I can't find it anywhere
  • Maxim
  • Spotify Star
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago incorrecto

Hice el pago de julio y me siguen cobrando el mismo mes, no entiendo que me están cobrando PlanFree/PremiumCountryColombia Device(Huawei nova 9)Operating System(Android 13) My Question or Issue

  • Visitor
  • Hice el pago de julio y me siguen cobrando el mismo mes, no entiendo que me están cobrando  Plan Free/Premium Country Colombia  Device (Huawei nova 9) Operating System (Android 13)...
  • Eni
  • Moderator
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

I won Premium from Just Eat but it's not on my account

I won 4 months of free Premium from Just Eat, added my bank details. Now I don't have Premium on my account so I cannot cancel it. Meanwhile, I see that I have a subscription on my bank account so in 4 months Spotify will start get money for Premium ...

  • Visitor
  • I won 4 months of free Premium from Just Eat, added my bank details. Now I don't have Premium on my account so I cannot cancel it. Meanwhile, I see that I have a subscription on my bank account so in...
  • Maxim
  • Spotify Star
  • 1102 Views
  • 1 replies
  • 0 likes
  • 1102 Views
  • 1 replies
  • 0 likes