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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132063 Views

69 replies

10 likes

Premium for Family
  • 132063 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

66460 Views

89 replies

4 likes

  • 66460 Views
  • 89 replies
  • 4 likes

매월 결제 취소하고싶습니다

돈이 부족한데 돈이계속 나갑니다 취소하고싶어요

Newbie

돈이 부족한데 돈이계속 나갑니다 취소하고싶어요

AdamDamon

Community Legend

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regalo H&M

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore

Visitor

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore  

Yordan

Moderator

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

I have joined Duo so how do I cancel my previous individual subscription?

I have joined my wife's Premium Duo account which she pays for. How do I cancel my previous single premium subscription and ensure no more payments are taken ?

Visitor

I have joined my wife's Premium Duo account which she pays for. How do I cancel my previous single premium subscription and ensure no more payments are taken ?

Maxim

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Change country without paid method or return money

PlanDuoCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My account is linked to the country Georgia.I moved to Serbia, but I don't have a local payment metho...

Casual Listener

Plan Duo Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   My accou...

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Google play pay isn't popping up when I try to pay for premium

I used to pay for premium with Google play but now it doesn't show up when I go to check out on Spotify premium

Visitor

I used to pay for premium with Google play but now it doesn't show up when I go to check out on Spotify premium

Maxim

Spotify Star

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Duo Plan can’t add family

I am on the Duo plan and have been trying to add my family for a very long time.Despite it being the EXACT same address being entered (we know where we live thank you) it still refuses to recognise it add her.it’s getting really annoying and have tri...

Casual Listener

I am on the Duo plan and have been trying to add my family for a very long time. Despite it being the EXACT same address being entered (we know where we live thank you) it still refuses to recognise...

Maxim

Spotify Star

314 Views

3 replies

0 likes

  • 314 Views
  • 3 replies
  • 0 likes

Superuser Contribution subscription

paid for the subscription on 10/02/2024 and they wrote to me that the next withdrawal will occur on 10/06/2024. why should i pay after 4 days, what's wrong?

Visitor

paid for the subscription on 10/02/2024 and they wrote to me that the next withdrawal will occur on 10/06/2024. why should i pay after 4 days, what's wrong?

Maxim

Spotify Star

242 Views

1 replies

0 likes

  • 242 Views
  • 1 replies
  • 0 likes

How do I avail rupees 299 for 12 months of spotify premium offer again?

A year ago, I got an offer in my spotify app that 12 months of premium is available for 299 rupees and I got the offer. My plan is now about to end after which I have to pay 119 per month, how do I avail the 299/year premium plan again? PlanPremiumCo...

Visitor

A year ago, I got an offer in my spotify app that 12 months of premium is available for 299 rupees and I got the offer. My plan is now about to end after which I have to pay 119 per month, how do I a...

Maxim

Spotify Star

1097 Views

1 replies

0 likes

  • 1097 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free żabka spotify premium

English:Hi i have problem that Polish people can have i claimed free spotify premium from żabka za 500 żappsów but when i want to redemn my code it want my credit card numberPolski: Witam przychodze z problemem a mianowicie odebralem darmowe 3 miesia...

Newbie

English:Hi i have problem that Polish people can have i claimed free spotify premium from żabka za 500 żappsów but when i want to redemn my code it want my credit card number Polski: Witam przychodz...

Dessi

Moderator

764 Views

1 replies

0 likes

  • 764 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reclame una oferta de premium por 3 meses gratis y ahora me quieren pagar

Reclame una oferta que decía " 3 meses de Spotify premium gratis" y ahora estoy confundido por qué estaba revisando mi plan ( el gratis) y me dice que el 12/10 me van a empezar a cobrar 2,499,00 hasta el 10/12

Visitor

Reclame una oferta que decía " 3 meses de Spotify premium gratis" y ahora estoy confundido por qué estaba revisando mi plan ( el gratis) y me dice que el 12/10 me van a empezar a cobrar 2,499,00 hast...

Joan

Moderator

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

I couldn't redeem my 10 USD code from Arabi Bank points system

I couldn't redeem my 10 USD code from Arabi Bank points system, i figure this is because i picked US dollars for the code when i live in Jordan; however there was no Jordanian dinar code. I tried resolving this method by using a VPN (assigned to the ...

Visitor

I couldn't redeem my 10 USD code from Arabi Bank points system, i figure this is because i picked US dollars for the code when i live in Jordan; however there was no Jordanian dinar code. I tried res...

Maxim

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

Change my billing date

I need to change my billing cycle to correspond with my monthly deposit. I will pay the extra money to prorate if necessary.

Casual Listener

I need to change my billing cycle to correspond with my monthly deposit. I will pay the extra money to prorate if necessary.

AdamDamon

Community Legend

474 Views

1 replies

0 likes

  • 474 Views
  • 1 replies
  • 0 likes

Solved!! Spotify keeps on asking me to update my payment details

Why does this thing keeps on asking me to update my payment details when we did not even change our location nor our credit cards. My father is skeptical because it might be a hacker who's trying to get his credit card details. I need some affirmatio...

Visitor

  Why does this thing keeps on asking me to update my payment details when we did not even change our location nor our credit cards. My father is skeptical because it might be a hacker who's tr...

Anneb22

Visitor

6949 Views

2 replies

0 likes

  • 6949 Views
  • 2 replies
  • 0 likes

Superuser Contribution Do y’all accept 2 different forms of payments to pay for subscription

I don’t have the entire amount for premium on any one card . I have the total is you can split the payment. i.e. on card (1) y’all charge (X) amount and on card (2) y’all charge what the remaining amount.

Visitor

I don’t have the entire amount for premium on any one card . I have the total is you can split the payment. i.e. on card (1) y’all charge (X) amount and on card (2) y’all charge what the remaining...

Vasil

Moderator

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hi there! I just want to check Spotify has received my new debit card detai

I lost my previous debit card and had to get a new one. Spotify emailed me about not receiving September's payment. I think the payment has now gone through on my new debit card. Just checking all is OK!

Visitor

I lost my previous debit card and had to get a new one. Spotify emailed me about not receiving September's payment. I think the payment has now gone through on my new debit card. Just checking all is...

Joan

Moderator

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

What is the extra 2 dollar charge?

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

Visitor

I saw a charge this month for an additional 2 dollars, does anyone know what this charge is for?

Maxim

Spotify Star

3234 Views

1 replies

0 likes

  • 3234 Views
  • 1 replies
  • 0 likes