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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

67359 Views

18 replies

94 likes

  • 67359 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

132628 Views

69 replies

10 likes

Premium for Family
  • 132628 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

68134 Views

89 replies

4 likes

  • 68134 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31qlcxpr2dx7ofyp6dsc

Visitor

251073 Views

154 replies

13 likes

  • 251073 Views
  • 154 replies
  • 13 likes

Won't let me updrate to premium

Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?

Visitor

Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?  

Maxim

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

H&M 4 mth free trial- but being charged

I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a payment which then turns out to be £1.01. So I haven’t appr...

Visitor

I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a paym...

Maxim

Spotify Star

1128 Views

1 replies

0 likes

  • 1128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Efetuei o pagamento do spotify com cartão de credito, já foi debitado

Efetuei o pagamento do spotify do plano premiun família com o cartão de credito, já foi debitado na conta, mas ainda não foi liberado na plataforma, nem consta em processo ou algo parecido.

Visitor

Efetuei o pagamento do spotify do plano premiun família com o cartão de credito, já foi debitado na conta, mas ainda não foi liberado na plataforma, nem consta em processo ou algo parecido.

Nikola

Moderator

1337 Views

1 replies

0 likes

  • 1337 Views
  • 1 replies
  • 0 likes

I need to have another set of debit card numbers on file for payment

PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

566 Views

1 replies

0 likes

Subscription
  • 566 Views
  • 1 replies
  • 0 likes

Hello. I'm using curve card to pay Spotify premium, but I'm from Portugal.

PlanPremiumCountryPortugalOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. Like a lot of European, the card that I'm using, is Curve card, because it gives cashback when paying Spotify with it. The issue is that I li...

Visitor

  Plan Premium Country Portugal Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. Like a lot of European, the card that I'm using, is Curv...

Maxim

Spotify Star

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Trying to pay Spotify

I’ve had premium. Tried to pay for it and it didn’t allow me to do so. What to do?PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

I’ve had premium. Tried to pay for it and it didn’t allow me to do so. What to do? Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ...

Maxim

Spotify Star

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Unable to gift Spotify Premium in India

My Question or Issue: I ordered 10 Quantities of Spotify premium gift card from Flipkart's "FPC Retail" seller for my family members and some people in my local community. It has been more than a week. After 5 days or so they cancelled 9 quantities o...

Casual Listener

My Question or Issue:   I ordered 10 Quantities of Spotify premium gift card from Flipkart's "FPC Retail" seller for my family members and some people in my local community. It has been more t...

Maxim

Spotify Star

3518 Views

3 replies

0 likes

  • 3518 Views
  • 3 replies
  • 0 likes

can i gift someone spotify premium in ukraine

i want to gift spotify premium to my sister but i don't see how to do it in ukraine. is it possible?

Visitor

i want to gift spotify premium to my sister but i don't see how to do it in ukraine. is it possible?

Maxim

Spotify Star

803 Views

1 replies

1 likes

  • 803 Views
  • 1 replies
  • 1 likes

Superuser Contribution Mobile payment isn’t working

PlanFreeCountryPhilippinesDeviceVivoOperating SystemAndroidMy Question or IssueI've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oops, something went wrong. Please try again or contact our support team...

Casual Listener

Plan Free Country Philippines Device Vivo Operating System Android My Question or Issue I've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oop...

Not applicable

2809 Views

8 replies

0 likes

  • 2809 Views
  • 8 replies
  • 0 likes

changed my mind about cancelling

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cancelled my basic duo, its set to end 10/10/2024, but I want to keep it. How do I maintai...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I ...

ribezaz

Spotify Star

246 Views

1 replies

1 likes

  • 246 Views
  • 1 replies
  • 1 likes

Superuser Contribution Paid using google pay and the premium didn't apply.

PlanPremiumCountrySwedenDeviceSony Xperia 1 IIIOperating SystemAndroid 13 My Question or IssueI paid for a montly subscription of spotify premium, but it even applied.When I go and check my subscriptions on my google account it pops up there, but it ...

Visitor

Plan Premium Country Sweden Device Sony Xperia 1 III Operating System Android 13   My Question or Issue I paid for a montly subscription of spotify premium, but it even applied. When ...

OscarDC

Moderator

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Can I use a 1 month gift card and then not pay after 1 month?

Can I pay for 1 month whit a gift card and then after the month ended not pay and use Spotify free or do I need to have a bank account?

Visitor

Can I pay for 1 month whit a gift card and then after the month ended not pay and use Spotify free or do I need to have a bank account?

Maxim

Spotify Star

192 Views

1 replies

0 likes

  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Access Family Spotify Premium Account

PlanFamily PremiumCountryUSADevice(iPhone 16)Operating System(iOS 17.7) I am unable to access my Spotify Premium family account even after updating my address and trying to log in using an incognito browser. I have:Updated my address in my account se...

Casual Listener

Plan Family Premium Country USA Device (iPhone 16) Operating System (iOS 17.7)   I am unable to access my Spotify Premium family account even after updating my address and trying to log...

Marieb4

Casual Listener

694 Views

8 replies

1 likes

  • 694 Views
  • 8 replies
  • 1 likes

매월 결제 취소하고싶습니다

돈이 부족한데 돈이계속 나갑니다 취소하고싶어요

Newbie

돈이 부족한데 돈이계속 나갑니다 취소하고싶어요

AdamDamon

Community Legend

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regalo H&M

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore

Visitor

Ho ricevuto un buono per aver accumulato punti presso lo stee di H&m per avere 3 mesi gratis. Inserito il codice mi esce errore  

Yordan

Moderator

248 Views

1 replies

0 likes

  • 248 Views
  • 1 replies
  • 0 likes

I have joined Duo so how do I cancel my previous individual subscription?

I have joined my wife's Premium Duo account which she pays for. How do I cancel my previous single premium subscription and ensure no more payments are taken ?

Visitor

I have joined my wife's Premium Duo account which she pays for. How do I cancel my previous single premium subscription and ensure no more payments are taken ?

Maxim

Spotify Star

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes