Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 141626 Views
- 100 replies
- 12 likes
- 141626 Views
- 100 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 16624 Views
- 27 replies
- 4 likes
- 16624 Views
- 27 replies
- 4 likes
Changing payment detaills
Today I changed my adress from one country to another, because I moved. I also recieved new card so I went to change it and it won´t change beacause it doesn´t match the country. The very first thing I did, is change adress/state to correct one, and ...
- Today I changed my adress from one country to another, because I moved. I also recieved new card so I went to change it and it won´t change beacause it doesn´t match the country. The very fi...
-
-
- Spotify Star
- 290 Views
- 1 replies
- 0 likes
- 290 Views
- 1 replies
- 0 likes
why can't i start duo plan
I recently joined the single plan, but would like to add my husband to my account and upgrade to a duo plan.
- I recently joined the single plan, but would like to add my husband to my account and upgrade to a duo plan.
-
-
- Spotify Star
- 267 Views
- 1 replies
- 0 likes
- 267 Views
- 1 replies
- 0 likes
Can i got a refund for Spotify AB
Plan Premium Duo Country Philippines Device Infinix11 Operating System (Android) My Question or Issue Why i get charged for Spotify AB ₱75, i didn't subscribe or anything. after searching the internet i found out that it's for me to be able to contin...
- Plan Premium Duo Country Philippines Device Infinix11 Operating System (Android) My Question or I...
-
-
- Spotify Star
- 427 Views
- 3 replies
- 0 likes
- 427 Views
- 3 replies
- 0 likes
Changing payment because I've moved country
PlanPremiumCountryFrom UK to PolandMy Question or IssueI've just moved from the UK to Poland and want to change my spotify payment to a Polish card meaning I will pay the Polish spotify fee of 24zl a month. However, when I want to change my location ...
- Plan Premium Country From UK to Poland My Question or Issue I've just moved from the UK to Poland and want to change my spotify payment to a Polish card meaning I will pay the Polish spotify fee...
-
-
- Spotify Star
- 434 Views
- 1 replies
- 0 likes
- 434 Views
- 1 replies
- 0 likes
Says3 months free on my app but when I go to pay it says 1 month free.,, no way to contact Spotify?
Recently I noticed my free Spotify won’t show lyrics. So I went to upgrade because it says the Individual plan on my APP says 3 months free and $11.99/month. It also says on the app I cannot upgrade on the app and I need to go on the browser. When I ...
- Recently I noticed my free Spotify won’t show lyrics. So I went to upgrade because it says the Individual plan on my APP says 3 months free and $11.99/month. It also says on the app I cannot upgrade ...
-
-
- Spotify Star
- 442 Views
- 1 replies
- 1 likes
- 442 Views
- 1 replies
- 1 likes
Payment issue
PlanPremiumCountryBrasilDevice(Samsung Galaxy a54)Operating System(Android) My Question or IssueEstou sendo cobrado 2 vezes. Paguei 11 reais(o meu Premium student), porém cobrou 21 reais na fatura do meu cartão e eu não faço a menor ideia de onde vei...
- Plan Premium Country Brasil Device (Samsung Galaxy a54) Operating System (Android) My Question or Issue Estou sendo cobrado 2 vezes. Paguei 11 reais(o meu Premium student), porém cob...
-
-
- Spotify Star
- 271 Views
- 1 replies
- 1 likes
- 271 Views
- 1 replies
- 1 likes
Solved!! can not buy premium account
I had previously bought a premium subscription, then canceled it, moved to another country, used a free subscription for some time, then moved to another country, continuing to use a free subscription, but soon I was so fed up with advertising that I...
- I had previously bought a premium subscription, then canceled it, moved to another country, used a free subscription for some time, then moved to another country, continuing to use a free subscriptio...
-
-
- Casual Listener
- 1088 Views
- 10 replies
- 0 likes
- 1088 Views
- 10 replies
- 0 likes
I need to change my credit card information with you.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 275 Views
- 1 replies
- 1 likes
- 275 Views
- 1 replies
- 1 likes
Superuser Contribution como puedo pagar mis suscripción anualmente?
ten plan familiar, hago el pago mensual, pero deseo hacer un pago anual
- ten plan familiar, hago el pago mensual, pero deseo hacer un pago anual
-
-
- Moderator
- 454 Views
- 1 replies
- 0 likes
- 454 Views
- 1 replies
- 0 likes
Solved!! Cancelling and renewing premium account several times a year
I would like to maintain a premium account only for a few months of each year. Is there any issue with cancelling and renewing premium account a couple times a year? What happens to my downloaded songs when I cancel my premium account to free? Thanks...
- I would like to maintain a premium account only for a few months of each year. Is there any issue with cancelling and renewing premium account a couple times a year? What happens to my download...
-
-
- Spotify Star
- 399 Views
- 3 replies
- 0 likes
- 399 Views
- 3 replies
- 0 likes
How can I disconnect my Spotify from my Hulu account since Disney now owns
I was paying 10.99 a month for Spotify and Hulu combined. But I can't access my Hulu anymore because Disney now owns Hulu and asks for a Disney account credentials, which I do not have. I therefore do not want to pay for Spotify and Hulu bundle anymo...
- I was paying 10.99 a month for Spotify and Hulu combined. But I can't access my Hulu anymore because Disney now owns Hulu and asks for a Disney account credentials, which I do not have. I therefore d...
-
-
- Spotify Star
- 402 Views
- 1 replies
- 0 likes
- 402 Views
- 1 replies
- 0 likes
Cancel my Premium/Subscribtion
Good morningI am writing with a certain problem. The amount for Spotify Premium is charged monthly from my credit card account, but I don't have a login or password and I don't even remember creating such an account. How can I cancel my subscriptions...
- Good morning I am writing with a certain problem. The amount for Spotify Premium is charged monthly from my credit card account, but I don't have a login or password and I don't even remember crea...
-
-
- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Superuser Contribution Premium not accepting my card in Nigeria
I have you trying to pay for my premium subscription from Nigeria and and none of my cards were accepted. I've tried dollar and local cards both virtual and physical and none of them workedPlan PremiumCountryNigeriaDeviceRedmi 7 and WebOperating Syst...
- I have you trying to pay for my premium subscription from Nigeria and and none of my cards were accepted. I've tried dollar and local cards both virtual and physical and none of them worked Plan P...
-
-
- Newbie
- 7582 Views
- 12 replies
- 8 likes
- 7582 Views
- 12 replies
- 8 likes
Superuser Contribution Payment was made, but subscription is not premium yet
I paid my premium subscription, my account balance was deducted yet my plan is still not premium.
- I paid my premium subscription, my account balance was deducted yet my plan is still not premium.
-
-
- Spotify Star
- 315 Views
- 1 replies
- 0 likes
- 315 Views
- 1 replies
- 0 likes
Why is my Family Basic charged at same price as Family Premium the month after downgrading??
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy is my Family Basic charged at same price as Family Premium the month after downgrading??
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why is ...
-
-
- Spotify Star
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
I redeemed a 30.00 Spotify premium card and it says my plan is Spotify free
I don’t want free Spotify I wanted the premium subscription
- I don’t want free Spotify I wanted the premium subscription
-
-
- Spotify Star
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Payment Discrepancy - Current vs new subscription
I currently pay $12.99/month for a premium Spotify account, and have been for maybe 1 year+... I see that, in order to subscribe for Spotify premium nowadays, the cost is $9.99. Did the price change? And if so, why did my subscription payment not cha...
- I currently pay $12.99/month for a premium Spotify account, and have been for maybe 1 year+... I see that, in order to subscribe for Spotify premium nowadays, the cost is $9.99. Did the price c...
-
-
- Visitor
- 387 Views
- 3 replies
- 0 likes
- 387 Views
- 3 replies
- 0 likes
Solved!! I have buy a premium for rupees 119 but my spotify app doesn’t activate premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
-
-
- Spotify Star
- 329 Views
- 1 replies
- 1 likes
- 329 Views
- 1 replies
- 1 likes
Duo Plan - Error message: Address, even though sharing an address
PlanDuo / PremiumCountryNetherlands My Question or IssueI signed up for Duo but when my partner tries to connect his account, he gets an error message that we need to live at the same address to use Duo. We do live at the same address and can prove t...
- Plan Duo / Premium Country Netherlands My Question or Issue I signed up for Duo but when my partner tries to connect his account, he gets an error message that we need to...
-
-
- Spotify Star
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Still get ads with music on duo premium on my wife's phone
I upgraded my premium account to add duo premium for my wife. Got confirmation. She still gets ads with music.
- I upgraded my premium account to add duo premium for my wife. Got confirmation. She still gets ads with music.
-
-
- Spotify Star
- 296 Views
- 1 replies
- 0 likes
- 296 Views
- 1 replies
- 0 likes