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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

75933 Views

31 replies

2 likes

Account
  • 75933 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Iva

Moderator

159830 Views

71 replies

10 likes

Premium for Family
  • 159830 Views
  • 71 replies
  • 10 likes

Plan increased, NO notification, no means of refund, terrible support

The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase.When going through the help/support pages there seems to be n...

Newbie

  The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase. ...

amgb20

Casual Listener

2841 Views

3 replies

0 likes

  • 2841 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ce message: Désolés, vous n'êtes pas admissible à ce forfait...

J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me permet TOUJOURS pas de m'abonne, alors je me tourne ici ...

Casual Listener

J'essaye depuis 2020-21-22 et bientôt 2023 d'avoir accès a spotify premium, j'ai essayer reddit qui me donnais un lien prometteur, mais non, le lien est trop vieux et votre system pourris ne me perme...

Maylysw

Visitor

3326 Views

8 replies

1 likes

  • 3326 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Cannot pay for Spotify via Debit Card in Pakistan

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11 My Question or Issue: For the last two days I’ve been trying to pay for students premium package for which I’m verified as a registered...

Casual Listener

Plan: Premium Country: Pakistan Device: iPhone X, Desktop Operating System: IOS 14, 15.1.1, Windows 10, Windows 11   My Question or Issue: For the last two days I’ve been try...

Dessi

Moderator

8918 Views

6 replies

0 likes

Debit Card
Payment
Payment Problems
Premium Student
Spotify
  • 8918 Views
  • 6 replies
  • 0 likes

Nie działa okres próbny premium na 3 miesiące

I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium until February 26 and today it doesn't work anymore

Visitor

  I started a 3-month Spotify premium trial yesterday and today I go to Spotify and I don't have a subscription and everything worked yesterday, I even got an email that I have Spotify premium ...

Jose_M

Spotify Star

777 Views

1 replies

0 likes

  • 777 Views
  • 1 replies
  • 0 likes

How can I get the $0 for 3 months even tho you already have a plans?

How can I get the $0 for 3 months even tho you already have a plans on Spotify ? My Question or Issue

Visitor

How can I get the $0 for 3 months even tho you already have a plans on Spotify ?   My Question or Issue  

Jose_M

Spotify Star

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

can't change the google play account for premium

I had a subscription to premium. It finished and reverted to free. I was given a Google Play voucher to get premium again. It's on a different Google Account with is also signed in on my phone. There isn't anywhere to change the Google Account associ...

Casual Listener

I had a subscription to premium. It finished and reverted to free. I was given a Google Play voucher to get premium again. It's on a different Google Account with is also signed in on my phone. Ther...

Maxim

Spotify Star

685 Views

1 replies

0 likes

  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution O plano normalmente é 21,90 e foi cobrado 10 reais a mais.

Tenho 2 problemas, fiz um pagamento pelo Google e tenho o comprovante de 19,90 n foi descontado. E esse mês me cobraram 31,90 sendo que a assinatura mensal é 21,90

Visitor

Tenho 2 problemas, fiz um pagamento pelo Google e tenho o comprovante de 19,90 n foi descontado. E esse mês me cobraram 31,90 sendo que a assinatura mensal é 21,90

Vasil

Moderator

723 Views

1 replies

0 likes

  • 723 Views
  • 1 replies
  • 0 likes

Superuser Contribution My bill is not due until the 3rd of December.Why was twelve ninety five tak

Unfortunately, you charge me twice.I want my money back $12.95.My bill is not due until the third of december twenty twenty four

Visitor

Unfortunately, you charge me twice.I want my money back $12.95.My bill is not due until the third of december twenty twenty four

Eni

Moderator

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Spotify Premium doesn't work and it charged me the money

I bought the 3-month promotional plan and it charged me 300 cl, but it doesn't work, it shows me that I have to sign up for a new plan

Visitor

I bought the 3-month promotional plan and it charged me 300 cl, but it doesn't work, it shows me that I have to sign up for a new plan

Maxim

Spotify Star

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

can't redeem spotify gift card code

i entered the code on the back of the gift card, but the Continue option is still greyed out, and can't be clicked on.

Visitor

i entered the code on the back of the gift card, but the Continue option is still greyed out, and can't be clicked on.

Maxim

Spotify Star

1563 Views

1 replies

0 likes

  • 1563 Views
  • 1 replies
  • 0 likes

I'm trying to subscribe to Spotify Premium

Hello, I'm from Brazil! I'm trying to subscribe to Spotify Premium, in the option where I get 3 free months on my debit card, however, even if I enter everything correctly, it gives an error! I've tried with the Caixa and Nubank apps, and it always g...

Casual Listener

Hello, I'm from Brazil! I'm trying to subscribe to Spotify Premium, in the option where I get 3 free months on my debit card, however, even if I enter everything correctly, it gives an error! I've tr...

Maxim

Spotify Star

1431 Views

3 replies

0 likes

  • 1431 Views
  • 3 replies
  • 0 likes

Refund

Hello i got 3 months of premium and i was thinking of canceling my subsribtion and get a refund but i dont have time do to that and got taxed 5euro is there any chance that will get a refund

Visitor

Hello i got 3 months of premium and i was thinking of canceling my subsribtion and get a refund but i dont have time do to that and got taxed 5euro is there any chance that will get a refund

Maxim

Spotify Star

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

I cancelled Spotify Premium months ago but was randomly charged yesterday

PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy (Don't remember the number but a newer-ish one) My Question or IssueI bought Spotify Premium on August 26th, 2024 (a friend had given me the money for it so we could do a few jams for a get tog...

Casual Listener

Plan Free/Premium Country United States Device Samsung Galaxy (Don't remember the number but a newer-ish one)   My Question or Issue I bought Spotify Premium on August 26th, 2024 (a frie...

Maxim

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

Cancelation and not reason

I bought a three month free trial then the next day was cancelled and i don’t now the reason of thisPlanPremiumCountryBarranquilla, ColombiaDeviceiPhone 11Operating SystemiOS 18.0.1 My Question or Issue

Visitor

I bought a three month free trial then the next day was cancelled and i don’t now the reason of this Plan Premium Country Barranquilla, Colombia Device iPhone 11 Operating System iOS 18.0.1 ...

Maxim

Spotify Star

706 Views

1 replies

0 likes

  • 706 Views
  • 1 replies
  • 0 likes

I cant use my vanilla gift card Visa from my birthday. It hasn't been used.

So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it into the info stuff, and I have been waiting to get Sp...

Regular

So my birthday was on October 19. I got a Vanilla Visa gift card, it doesn't work for my Spotify premium? I need help. It just says the card doesn't exist, and all the info is right when I put it int...

Maxim

Spotify Star

2043 Views

6 replies

0 likes

  • 2043 Views
  • 6 replies
  • 0 likes