Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

O plano normalmente é 21,90 e foi cobrado 10 reais a mais.

O plano normalmente é 21,90 e foi cobrado 10 reais a mais.

Tenho 2 problemas, fiz um pagamento pelo Google e tenho o comprovante de 19,90 n foi descontado. E esse mês me cobraram 31,90 sendo que a assinatura mensal é 21,90
Reply
1 Reply

Hey there,

 

Thanks for reaching out!

Hope you don't mind us relying in English 🙂


We can't see your payments from the forum but you can reach out to our support folks via this link here. They'd be able to take a look backstage and see what's happened with your payment.
 

Note that if you have Premium with a partner company, your payments can only managed by them as it looks like to be in your case. To contact them, you can find their details on your account page under Payment.

Hope this helps! We're here for you in case there's anything else in the meantime.

VasilModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random