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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6237 Views
  • 23 replies
  • 2 likes
  • 6237 Views
  • 23 replies
  • 2 likes

Superuser Contribution i have been deducted twice from my account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Country

I am in Austria and cannot pay with my credit cards.

  • Visitor
  • I am in Austria and cannot pay with my credit cards.
  • Yordan
  • Moderator
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Credit card compromised

Credit card was compromised and locked. I am waiting for a new one ....takes a week. Got a notice payment was declined...trying to ask for one week grace til new card arrives but no way to do so

  • Visitor
  • Credit card was compromised and locked. I am waiting for a new one ....takes a week. Got a notice payment was declined...trying to ask for one week grace til new card arrives but no way to do so
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment in differet country

my account is set for spain but wanna change to canda and pay subscription with those rates

  • Visitor
  • my account is set for spain but wanna change to canda and pay subscription with those rates
  • Yordan
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution I took over payments for my daughters account, now she cant be added? \

It keeps saying its a duplicate account when she tries to login, I will cancel my acct and go to pandora, because this is BS. Its a new account, just using the same account.

  • Visitor
  • It keeps saying its a duplicate account when she tries to login, I will cancel my acct and go to pandora, because this is BS. Its a new account, just using the same account.
  • Joan
  • Moderator
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

gift card

My Question or IssueI was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?

  • Newbie
  •     My Question or Issue I was given a gift card,went to scratch off seal to reveal the code and scratched off code,anyway I can redeem this voucher?
  • AdamDam
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution charged for premium individual AND Dou

PlanPremium Individual AND DuoCountryUSADeviceiPhone 12Operating SystemiOS 16.7 My Question or IssueI had a Premium Individual account and signed up for Duo. Now I am being charged for both. I am the plan manager on the DUO and I sent the link to my ...

  • Newbie
  •   Plan Premium Individual AND Duo Country USA Device iPhone 12 Operating System iOS 16.7   My Question or Issue I had a Premium Individual account and signed up for Duo. Now I am...
  • Not applicable
  • 1994 Views
  • 2 replies
  • 0 likes
  • 1994 Views
  • 2 replies
  • 0 likes

Superuser Contribution Failed subscription

I trued subscribing for the first time in the student plan and it said the payment failed but it was actually taken from my account then i tried again and the same happened so i subscribed and payed twice but its not workingCountryEgyptDevice(iPhone ...

  • Visitor
  • I trued subscribing for the first time in the student plan and it said the payment failed but it was actually taken from my account then i tried again and the same happened so i subscribed and payed ...
  • Eni
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Premium accounts

I have been paying for Spotify premium on the individual plan. My mum has just set up family premium, which I’ve joined. I can’t seem to able to cancel my individual premium plan. Has my plan automatically been cancelled since I’ve joined the family ...

  • Visitor
  • I have been paying for Spotify premium on the individual plan. My mum has just set up family premium, which I’ve joined. I can’t seem to able to cancel my individual premium plan. Has my plan automat...
  • Billy-J
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Spotify Duo adress not matching

Hi all,I just upgraded my premium account to a Duo account, But when I tried to accept the invite on behalve of my girlfriend I get the error notification that the indicated address does not match. I tried filling in the same address on multiple devi...

  • Newbie
  • Hi all, I just upgraded my premium account to a Duo account, But when I tried to accept the invite on behalve of my girlfriend I get the error notification that the indicated address does not match....
  • Maxim
  • Spotify Star
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Superuser Contribution Previous Spotify plan cancled when I got a duo plan

PlanPremiumDeviceWindows 10, Samsung Android A51My Question or IssueI previously had 3 months of Spotify Premium and used 2 days worth of it. Then I got a duo plan thinking that it would just activate the subscription then transfer over to my 3 month...

  • Newbie
  •   Plan Premium Device Windows 10, Samsung Android A51 My Question or Issue I previously had 3 months of Spotify Premium  and used 2 days worth of it. Then I got a duo plan thinking th...
  • Joan
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution [India] Payment for prepaid plan failing on debit card

PlanFree (As of now)CountryIndiaDeviceN/AOperating SystemWindowsMy Question or IssueI am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understand why this doesn't allow subscriptions, however, the same issue exis...

  • Newbie
  • Plan Free (As of now) Country India Device N/A Operating System Windows My Question or Issue I am unable to buy the prepaid version of spotify premium. I am using a debit card, so I understa...
  • Not applicable
  • 158 Views
  • 2 replies
  • 0 likes
  • 158 Views
  • 2 replies
  • 0 likes

I was charged twice this month for subscription

The first was on the 10th of this month but I go a notification to change my payment method after being charged. I did today and got charged again.

  • Casual Listener
  • The first was on the 10th of this month but I go a notification to change my payment method after being charged. I did today and got charged again.
  • Maxim
  • Spotify Star
  • 222 Views
  • 3 replies
  • 0 likes
  • 222 Views
  • 3 replies
  • 0 likes

Solved!! My subscription was discontinued without notice

I just got an email from Apple that my subscription with Spotify was discontinued - but I did not receive any explanation (contact Spotify for more information was all it said). When I tried to re-establish premium for myself, it won't let me...says ...

  • Casual Listener
  • I just got an email from Apple that my subscription with Spotify was discontinued - but I did not receive any explanation (contact Spotify for more information was all it said).   When I tried...
  • Maxim
  • Spotify Star
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Error adding me to a family premium account

PlanPremiumCountrySpainDevice(iPhone 12 and Macbook Pro) My Question or IssueGood morning! I currently have the Spotify Premium Duo and I unsubscribed a few days ago to switch to Spotify Premium Family. The 5 members of the house have been able to ad...

  • Visitor
  • Plan Premium Country Spain Device (iPhone 12 and Macbook Pro)   My Question or Issue Good morning! I currently have the Spotify Premium Duo and I unsubscribed a few days ago to s...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Miss informed of subscription price ! !

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello I was attracted to your offer of one month free premium with the option of paying $2.99...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or IssueHello I w...
  • Maxim
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

How to change my currency?

I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?

  • Visitor
  • I don't live in america and my payment address is in pakistan but it is showing to put american address. What to do?
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Valid subscription but cannot login or reset password!

PlanPremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(Android 12 & Windows 10 Pro) My Question or IssueSo I just cleared caches etc without remembering that I would have to login in again into some app...

  • Casual Listener
  • Plan Premium Country   Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (Android 12 & Windows 10 Pro)   My Question or Issue ...
  • anoniiimous
  • Casual Listener
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Spam Spotify trying to ask me to rejoin and give personal details

I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl details.How did they know I left Spotify and how did the...

  • Casual Listener
  • I left Spotify because you increased my payment when I changed my credit card details and somehow I now get spam Spotify offering me to sign up again for free but asking my account and persoanl detai...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes