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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8078 Views
  • 23 replies
  • 2 likes
  • 8078 Views
  • 23 replies
  • 2 likes

Change country error

I searched a bit in the Community Blog and in the FAQ section but still can't find a solution.My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my subscription, along with the country, as the billing ...

  • Newbie
  • I searched a bit in the Community Blog and in the FAQ section but still can't find a solution. My plan is Premium, originally opened in Greece. Now that I want to change the card that I'm paying my ...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution PREMIUM SUBSCRIPTION WEB IS NOT WORKING

Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon?Country: Vietnam

  • Visitor
  • Hi, apparently when I follow the link to "get premium", the web says "something gone wrong" and I can't even see any plans to click on. Will it be solved soon? Country: Vietnam  
  • OscarDC
  • Moderator
  • 316 Views
  • 3 replies
  • 1 likes
  • 316 Views
  • 3 replies
  • 1 likes

I can’t figure out which account I need to cancel

My Question or IssueI was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part- or a scam even. I’m wondering if I accidentally sign...

  • Visitor
  • My Question or Issue I was going through bank stuff today and realized on two separate cards/accounts I’m being charged the same monthly amount by Spotify. I don’t think it’s an error on their part-...
  • AdamDam
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

can I get a refund for my Spotify premium as I forgot to cancel it

but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month

  • Visitor
  • but I forgot to cancel my Spotify premium before it was renewed and now have been charged for a month
  • Samina80
  • Visitor
  • 7425 Views
  • 3 replies
  • 0 likes
  • 7425 Views
  • 3 replies
  • 0 likes

Como desvinculo mi tarjeta de credito de una cuenta

Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispositivo probiene esa suscripcion y sabes como la can...

  • Visitor
  • Hace aproximadamente un año se me descuenta 4500 pesos chilenos de mi cuenta bancaria por una supuesta suscripcion a spotify cuando yo en ningun momento me e suscribido me gustaria saber de que dispo...
  • Jose_M
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

student subscription changed to premium

I’ve had the student subscription that is 5,99€/month but today i got to pay 10,99€ and i took a look and it switched to premium subscription

  • Visitor
  • I’ve had the student subscription that is 5,99€/month but today i got to pay 10,99€ and i took a look and it switched to premium subscription 
  • Anyk17
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan does not let me join

PlanCurrently free but trying to join DuoCountryGermanyDeviceMacBook Air 2019, Xiaomi Redmi Note 11+ ProOperating SystemAndroid 11 My Question or IssueI have been trying to join a duo account with a person living inside the same apartment as me in Ge...

  • Regular
  •   Plan Currently free but trying to join Duo Country Germany Device MacBook Air 2019, Xiaomi Redmi Note 11+ Pro Operating System Android 11   My Question or Issue I have been try...
  • Al1281
  • Regular
  • 258 Views
  • 7 replies
  • 0 likes
  • 258 Views
  • 7 replies
  • 0 likes

Superuser Contribution Failed Payment Warning!

How about before cutting a subscription because the credit card is expiring the system generates an automatic email to user of failed payment…. You cancelled my subscription with NO prior warning. Payment failures can happen but I have NEVER EVER com...

  • Visitor
  • How about before cutting a subscription because the credit card is expiring the system generates an automatic email to user of failed payment….   You cancelled my subscription with NO prior wa...
  • Kiril
  • Moderator
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment issue (failed)

Planstudent PremiumCountrypakistanMy Question or Issuei have been trying to pay with my meezan bank and habib metro visa cards but the payment is failing after i enter the one time password provided by the bank, i have called the bank and they've sai...

  • Newbie
  •   Plan student Premium Country pakistan My Question or Issue i have been trying to pay with my meezan bank and habib metro visa cards but the payment is failing after i enter the one time ...
  • Maria
  • Moderator
  • 958 Views
  • 3 replies
  • 1 likes
  • 958 Views
  • 3 replies
  • 1 likes

Subriction premium cancellation fee

Hello and happy new year, I'm sending you for a matter that I’m dealing with the premium Spotify subscription. I accidentally payed for an individual Spotify premium subscription, and I wanted to pay for the Premium family Spotify subscription. I cha...

  • Newbie
  • Hello and happy new year,   I'm sending you for a matter that I’m dealing with the premium Spotify subscription. I accidentally payed for an individual Spotify premium subscription, and I want...
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

I tapped in my gift card code but it said that it's invalid ?

I have checked all the numbers and letters and they are correct. I have tried multiple times and it still won't work

  • Visitor
  • I have checked all the numbers and letters and they are correct. I have tried multiple times and it still won't work
  • Maxim
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution duo subscription

CountryUSADeviceIphone 14 and iphone8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just upgraded to Duo so my husband can join. His address is not accepted no matter what. It's same as mine. We both have up to date app...

  • Casual Listener
  •   Country USA Device Iphone 14 and iphone8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just upgraded to Duo so my husband can join. ...
  • Yordan
  • Moderator
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't start free trial?

PlanFree/PremiumCountryTrying to start a trial, and no matter what card i use it tells me payment fails. Can someone help?Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or ...

  • Casual Listener
  • Plan Free/Premium Country Trying to start a trial, and no matter what card i use it tells me payment fails. Can someone help? Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operatin...
  • Maria
  • Moderator
  • 257 Views
  • 4 replies
  • 0 likes
  • 257 Views
  • 4 replies
  • 0 likes

Duo Sharing

I have a Duo account and took someone off the account. If I invite them back will they still keep their playlist? Thanks

  • Casual Listener
  • I have a Duo account and took someone  off the account. If I invite them back will they still keep their playlist? Thanks
  • AdamDam
  • Spotify Star
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

three months free canada

PlanFree/PremiumCountrycanadaDeviceiphone se and pcOperating SystemiOS 17, Windows 10 I'm trying to get the three months free promotion, but it keeps saying that the offer isn't available in Canada. why is it only available in the us and they also ha...

  • Casual Listener
  • Plan Free/Premium Country canada Device iphone se and pc Operating System iOS 17, Windows 10   I'm trying to get the three months free promotion, but it keeps saying that the offer isn'...
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Get refund and pay for student plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was on the student plan for 2 years but got charged for the individual plan this month. I j...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was o...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution changement de pays

Bonjour je vis en Suisse maintenant alors que je vivais en france et quand je veux changer de pays via internet, impossible de pouvoir le changer .Et quand au final je le trouve et que je clique sur l'Abo prenium solo cela me dis que je ne peux pas s...

  • Newbie
  • Bonjour  je vis en Suisse maintenant alors que je vivais en france et quand je veux changer de pays via internet, impossible de pouvoir le changer . Et quand au final je le trouve et que je cl...
  • Susan_GP
  • Moderator
  • 585 Views
  • 6 replies
  • 0 likes
  • 585 Views
  • 6 replies
  • 0 likes

subscription

PlanFree/PremiumCountry Hong Kong(Mongolia) DeviceSamsung A51Operating SystemAndroid My Question or IssueI'm Mongolian international student who studies in hong kong i just wanted renew my plan but my money gets out from my bank card but its not appe...

  • Newbie
  • Plan Free/Premium Country Hong Kong(Mongolia)   Device Samsung A51 Operating System Android   My Question or Issue I'm Mongolian international student who studies in hong kong i j...
  • Maxim
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Premium Duo Plan Manager

I am the Plan Manager for Premium Duo but do not have access to the audiobooks. How do I gain access to the audiobooks?

  • Visitor
  • I am the Plan Manager for Premium Duo but do not have access to the audiobooks. How do I gain access to the audiobooks?
  • Maxim
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Membership paid by gift cards

Can I sign up using my 3 month free trial and use gift cards to pay the membership thereafter?

  • Visitor
  • Can I sign up using my 3 month free trial and use gift cards to pay the membership thereafter?
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes