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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18661 Views
  • 27 replies
  • 4 likes
  • 18661 Views
  • 27 replies
  • 4 likes

Superuser Contribution Audiobook out of hours but NOT out of hours.

PremiumUSADeviceiPhone 6s, iOS 15.8.3 My Question or IssueMobile Audiobook this morning said I am out of hours but when I check my account it says mtd is 0 h and 15 hrs remaining. Iphone 6s, Premium Plan, iOS 15.8.3. This has also happened previously...

  • Regular
  •   Premium USA Device iPhone 6s, iOS 15.8.3   My Question or Issue Mobile Audiobook this morning said I am out of hours but when I check my account it says mtd is 0 h and 15 hrs remai...
  • Eni
  • Moderator
  • 897 Views
  • 1 replies
  • 0 likes
  • 897 Views
  • 1 replies
  • 0 likes

Hulu subscription price increasing?

PlanStudent PremiumCountryUnited StatesDeviceiPhone SEOperating SystemiOS 17.7 My Question or IssueMy subscription for Hulu says that the price is increasing on Oct 17, 2024, to $9.99 a month even though I have the Student Plan for Spotify where I on...

  • Visitor
  • Plan Student Premium Country United States Device iPhone SE Operating System iOS 17.7   My Question or Issue My subscription for Hulu says that the price is increasing on Oct 17, 2024,...
  • Maxim
  • Spotify Star
  • 1146 Views
  • 1 replies
  • 1 likes
  • 1146 Views
  • 1 replies
  • 1 likes

Solved!! 'Sharing Premium?' No, I'm not. Please stop asking me.

PlanPremium individual CountryUSDeviceGalaxy A54 5GOperating SystemAndroid 14, OneUI 6.1 My Question or IssueWhy do I keep getting an ad/popup asking if I'm sharing premium, and it proceeds to recommend premium Duo or Family. I'm not sharing my accou...

  • Newbie
  • Plan Premium individual  Country US Device Galaxy A54 5G Operating System Android 14, OneUI 6.1   My Question or Issue Why do I keep getting an ad/popup asking if I'm sharing prem...
  • Maxim
  • Spotify Star
  • 700 Views
  • 1 replies
  • 1 likes
  • 700 Views
  • 1 replies
  • 1 likes

Transfer Family account to another country

PlanFamily PremiumCountryFrance -> Singapore My Question or IssueI have an account in France with Family Prenium and we moved recently to Singapore. I wanted to transfer my account to Singapore but when i change the payement methods to Singapore. I g...

  • Newbie
  • Plan Family Premium Country France -> Singapore   My Question or Issue I have an account in France with Family Prenium and we moved recently to Singapore. I wanted to transfer my accoun...
  • Maxim
  • Spotify Star
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

How do I change my premium family to premium duo? There are only 2 of us at this address now.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDamon
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Setting up new acct to get 3 mo premium and not getting emailed a verification code

PlanFree/PremiumCountryUSADevice phone 13 promax Operating System(iOS My Question or IssueTrying to sign up for the three month premium for free subscription. Signed up with my Google account, entered all the information. It’s asking for a verificati...

  • Visitor
  • Plan Free/Premium Country USA Device phone 13 promax  Operating System (iOS    My Question or Issue Trying to sign up for the three month premium for free subscription. Signed...
  • AlejaR
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Why have I already been charged €10.99?

Good morning, I signed up for Spotify Premium Individual using Google Play as the payment method. There are supposed to be 2 free months. Why have I already been charged €10.99?

  • Casual Listener
  • Good morning, I signed up for Spotify Premium Individual using Google Play as the payment method. There are supposed to be 2 free months. Why have I already been charged €10.99?  
  • xposed11
  • Casual Listener
  • 384 Views
  • 4 replies
  • 0 likes
  • 384 Views
  • 4 replies
  • 0 likes

Won't let me updrate to premium

Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?

  • Visitor
  • Hi, I'm trying to update my account back to premium after being on the audiobook plan. I cancelled my audiobook plan but it says I'm still a subscriber. Can someone please help me with this?  
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

H&M 4 mth free trial- but being charged

I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a payment which then turns out to be £1.01. So I haven’t appr...

  • Visitor
  • I haven’t ever had Spotify premium but through the H&M app have offered a free 4mth trial. It all goes through, states it’ll be free, put in card details and then my bank ask me to approve a paym...
  • Maxim
  • Spotify Star
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Superuser Contribution Efetuei o pagamento do spotify com cartão de credito, já foi debitado

Efetuei o pagamento do spotify do plano premiun família com o cartão de credito, já foi debitado na conta, mas ainda não foi liberado na plataforma, nem consta em processo ou algo parecido.

  • Visitor
  • Efetuei o pagamento do spotify do plano premiun família com o cartão de credito, já foi debitado na conta, mas ainda não foi liberado na plataforma, nem consta em processo ou algo parecido.
  • Nikola
  • Moderator
  • 1145 Views
  • 1 replies
  • 0 likes
  • 1145 Views
  • 1 replies
  • 0 likes

I need to have another set of debit card numbers on file for payment

PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 395 Views
  • 1 replies
  • 0 likes

Hello. I'm using curve card to pay Spotify premium, but I'm from Portugal.

PlanPremiumCountryPortugalOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello. Like a lot of European, the card that I'm using, is Curve card, because it gives cashback when paying Spotify with it. The issue is that I li...

  • Visitor
  •   Plan Premium Country Portugal Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello. Like a lot of European, the card that I'm using, is Curv...
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Trying to pay Spotify

I’ve had premium. Tried to pay for it and it didn’t allow me to do so. What to do?PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • I’ve had premium. Tried to pay for it and it didn’t allow me to do so. What to do? Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Unable to gift Spotify Premium in India

My Question or Issue: I ordered 10 Quantities of Spotify premium gift card from Flipkart's "FPC Retail" seller for my family members and some people in my local community. It has been more than a week. After 5 days or so they cancelled 9 quantities o...

  • Casual Listener
  • My Question or Issue:   I ordered 10 Quantities of Spotify premium gift card from Flipkart's "FPC Retail" seller for my family members and some people in my local community. It has been more t...
  • Maxim
  • Spotify Star
  • 2042 Views
  • 3 replies
  • 0 likes
  • 2042 Views
  • 3 replies
  • 0 likes

can i gift someone spotify premium in ukraine

i want to gift spotify premium to my sister but i don't see how to do it in ukraine. is it possible?

  • Visitor
  • i want to gift spotify premium to my sister but i don't see how to do it in ukraine. is it possible?
  • Maxim
  • Spotify Star
  • 370 Views
  • 1 replies
  • 1 likes
  • 370 Views
  • 1 replies
  • 1 likes

Superuser Contribution Mobile payment isn’t working

PlanFreeCountryPhilippinesDeviceVivoOperating SystemAndroidMy Question or IssueI've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oops, something went wrong. Please try again or contact our support team...

  • Casual Listener
  • Plan Free Country Philippines Device Vivo Operating System Android My Question or Issue I've been trying to renew my Spotify premium subscription through mobile payment but it only says "Oop...
  • Not applicable
  • 2211 Views
  • 8 replies
  • 0 likes
  • 2211 Views
  • 8 replies
  • 0 likes

changed my mind about cancelling

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cancelled my basic duo, its set to end 10/10/2024, but I want to keep it. How do I maintai...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I ...
  • ribezaz
  • Spotify Star
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

Superuser Contribution Paid using google pay and the premium didn't apply.

PlanPremiumCountrySwedenDeviceSony Xperia 1 IIIOperating SystemAndroid 13 My Question or IssueI paid for a montly subscription of spotify premium, but it even applied.When I go and check my subscriptions on my google account it pops up there, but it ...

  • Visitor
  • Plan Premium Country Sweden Device Sony Xperia 1 III Operating System Android 13   My Question or Issue I paid for a montly subscription of spotify premium, but it even applied. When ...
  • OscarDC
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes