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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1415 Views
  • 19 replies
  • 1 likes
  • 1415 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47349 Views
  • 20 replies
  • 3 likes
  • 47349 Views
  • 20 replies
  • 3 likes

windows 7 not supported on premium pay as you go

purchased £10 pound spotify premium to upgrade from free. after entering pin number in redeem . spotify says it does not support wndows 7. but neglects to tell you this at purchase or on supplied literature.

  • Visitor
  • purchased £10 pound spotify premium to upgrade from free. after entering pin number in redeem . spotify says it does not support wndows 7. but neglects to tell you this at purchase or on supplied lit...
  • ertorque
  • Casual Listener
  • 276 Views
  • 4 replies
  • 0 likes
  • 276 Views
  • 4 replies
  • 0 likes

Meine Geschenkkarte ist nicht einlösbar.

Gestern wurde ich schon für 24 Stunden gesperrt und heute habe ich alle Möglichkeiten noch einmal versucht und ich kann meine Karte nicht aktivieren und habe Sorge 30€ aus den Fenster geworfen zu haben. Ich brauche dringend Hilfe. Sabrina

  • Visitor
  • Gestern wurde ich schon für 24 Stunden gesperrt und heute habe ich alle Möglichkeiten noch einmal versucht und ich kann meine Karte nicht aktivieren und habe Sorge 30€ aus den Fenster geworfen zu hab...
  • Maxim
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

I have a problem activating Spotify premium from my orange Premium subscrip

I have orange Premium subscription and it offer 12 month Spotify premiumAfter i get the activation sms with the activation link and follow the steps from this link i get error web page instead of activating the 12 month plan

  • Visitor
  • I have orange Premium subscription and it offer 12 month Spotify premium After i get the activation sms with the activation link and follow the steps from this link i get error web page instead of a...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Duas mensalidade lá

está sendo cobrado duas mensalidades , uma no dia primeiro e outra no dia 17 de todos os meses e não entendo o porquê, gostaria de saber pq disso e queria pedir meu dinheiro de volta.

  • Visitor
  • está sendo cobrado duas mensalidades , uma no dia primeiro e outra no dia 17 de todos os meses e não entendo o porquê, gostaria de saber pq disso e queria pedir meu dinheiro de volta. 
  • Bittencourt
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Hi, can I please get a 6,99euros refund?

I would be very thankful because i forgot to cancel my free trial and money was taken.

  • Newbie
  • I would be very thankful because i forgot to cancel my free trial and money was taken.
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does it look like that when i try to get spotify premium

CountryAustriaDevice(iPhone 13, Huawei Matebok Pro 2021Operating System(iOS 14, Windows 10,) My Question or Issue This is how my spotify looks when i Try to get a premium plan

  • Casual Listener
  •   Country Austria Device (iPhone 13, Huawei Matebok Pro 2021 Operating System (iOS 14, Windows 10,)   My Question or Issue   This is how my spotify looks when i Try to get a ...
  • MihailY
  • Moderator
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Information about my duo plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Luan
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution App forces me to "Partner/Duo" and now refuses to work

PlanPremiumCountryCanadaDevice(Samsung Tablet, Huawei P40 lite)Operating System(Android) My Question or Issue Hi -been premium subscriber for 3 years but now Spotify no longer works. Issues started with me getting hassled with upgrade to Duo reminder...

  • Casual Listener
  •   Plan Premium Country Canada Device (Samsung Tablet, Huawei P40 lite) Operating System (Android)   My Question or Issue   Hi - been premium subscriber for 3 years but now...
  • MihailY
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Why paying an international transaction fee when I purchased my plan in AUD

I originally purchased Spotify on monthly plan in AUD but am now being charged an international transaction fee. Why is this?

  • Casual Listener
  • I originally purchased Spotify on monthly plan in AUD but am now being charged an international transaction fee. Why is this?
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not download individual songs even though I am subscribed to premium

I can download entire playlists , but not an individual songs, I used to be able to download them but now the butyon "download" disappeared

  • Visitor
  • I can download entire playlists , but not an individual songs, I used to be able to download them but now the butyon "download" disappeared
  • MihailY
  • Moderator
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changing from premium to premium duo

Hello everyone, I has upgraded to premium duo just because I need two accounts as at the same time I work with music in one room my baby is sleeping with music at the other room! SO I need two accounts and can use one in my mobile and other on the ip...

  • Visitor
  • Hello everyone,   I has upgraded to premium duo just because I need two accounts as at the same time I work with music in one room my baby is sleeping with music at the other room! SO I n...
  • MihailY
  • Moderator
  • 151 Views
  • 2 replies
  • 0 likes
  • 151 Views
  • 2 replies
  • 0 likes

Superuser Contribution when does my change from premium to duo take effect. still shows premium

I just upgraded to duo to add partner but my account still shows individual. when does the upgrade take effect?

  • Visitor
  • I just upgraded to duo to add partner but my account still shows individual. when does the upgrade take effect?
  • Vasil
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription has disappeared

last day my sub change to freei just pay for my sub 3 day ago and today i see my plan change to free and all my family member gone too. this month i just update my card and pay it fiwh my other cardIt was the 4th month that I updated my subscription ...

  • Newbie
  • last day my sub change to free i just pay for my sub 3 day ago and today i see my plan change to free and all my family member gone too. this month i just update my card and pay it fiwh my other car...
  • MihailY
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify free not showing any ads/allowing skips?

I just created a Spotify Free account and it appears to be giving me premium features. To confirm, I have double checked and it is definitely the free version and I have not entered any credit card details. I have seen elsewhere in the community that...

  • Visitor
  • I just created a Spotify Free account and it appears to be giving me premium features. To confirm, I have double checked and it is definitely the free version and I have not entered any credit card d...
  • MihailY
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

the copyright was found, even i did subscribe.

i did download some video and posting in youtube, but even i did subscribe form your side, but still copyright was content, please help to advise me back in advnce

  • Visitor
  • i did download some video and posting in youtube, but even i did subscribe form your side, but still copyright was content, please help to advise me back in advnce
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Não consigo terminar a compra da assinatura do Spotify Premium

Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagamento diferente. Entre em contato com o suporte''.Ja entrei...

  • Newbie
  • Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro ''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagament...
  • Bittencourt
  • Spotify Star
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Superuser Contribution Enter a valid address

When I try to get premium it just says Enter a valid address after double checking it over and over again

  • Visitor
  • When I try to get premium it just says Enter a valid address after double checking it over and over again
  • Eni
  • Moderator
  • 1985 Views
  • 3 replies
  • 0 likes
  • 1985 Views
  • 3 replies
  • 0 likes