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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59428 Views
  • 25 replies
  • 5 likes
  • 59428 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35413 Views
  • 19 replies
  • 2 likes
  • 35413 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26585 Views
  • 16 replies
  • 2 likes
  • 26585 Views
  • 16 replies
  • 2 likes

Solved!!Superuser Contribution change my payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm now a Spotify premium user until 2021-10-02. I want to change my previous payment for nex...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm now...
  • AndresM
  • Spotify
  • 20657 Views
  • 10 replies
  • 0 likes
  • 20657 Views
  • 10 replies
  • 0 likes

After payment premium spotify not acivated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 140 Views
  • 3 replies
  • 0 likes
  • 140 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution How to pay by PayPal ?

I have PayPal account, required balance, but when i select PayPal payment method for Spotify subscription, i have to input my credit card data. If i'd like to pay by credit card i would not select PayPal. Is this some BUG or something ?

  • Newbie
  • I have PayPal account, required balance, but when i select PayPal payment method for Spotify subscription, i have to input my credit card data. If i'd like to pay by credit card i would not select Pa...
  • SHELLXR
  • Casual Listener
  • 22758 Views
  • 9 replies
  • 3 likes
  • 22758 Views
  • 9 replies
  • 3 likes

Subscription credit card

my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already associated with the account and that I should use anothe...

  • Casual Listener
  • my credit card expired 08/22 but I’ve since renewed it and it expires 08/27. I’m trying to sign into accounts on your site but it keeps telling me that my email addresses (I have 2) are already assoc...
  • tonymorton
  • Casual Listener
  • 143 Views
  • 2 replies
  • 0 likes
  • 143 Views
  • 2 replies
  • 0 likes

Solved!! Advice with setting up Sonos - want a “master account” plus our two individual duo accounts

I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my account and therefore messes with my recommendations, f...

  • Casual Listener
  • I currently have a Premium Duo subscription for myself and my wife. This is working reasonably well, except for when we just put on some music via voice command on Sonos. It always plays from my acco...
  • Maxim
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Mi esposa no ouede usar "premium duo" hace un mes

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Luan
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 257 Views
  • 1 replies
  • 0 likes

Hulu and Spotify Bundle

PlanPremiumCountry USA DeviceIphone - LaptopOperating System(iOS, Windows 10) My Question or IssueI've had the Spotify and Hulu bundle for a while now and today I updated my payment and I can't log into my Hulu. Is there a reason for this? Please hel...

  • Visitor
  • Plan Premium Country USA   Device Iphone - Laptop Operating System (iOS, Windows 10)   My Question or Issue I've had the Spotify and Hulu bundle for a while now and today I update...
  • Luan
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Can't add partner to duo account. Premium didn't get upgraded to duo

My Question or IssueI have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading

  • Newbie
  • My Question or Issue I have subscribed for duo plan. But my plan still shows I am using the individual plan. I am also not able to my partner to duo plan. The page keeps loading and loading
  • Luan
  • Spotify Star
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Superuser Contribution App not recognizing payment

Hi I have updated my credit card but the app is not recognizing that I did

  • Visitor
  • Hi I have updated my credit card but the app is not recognizing that I did 
  • OscarDC
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Migrate playlist to a family member account

Dear All, I would like to migrate some of my playlist to a family member account. Is it possible? Thanks a lot.

  • Newbie
  • Dear All,  I would like to migrate some of my playlist to a family member account. Is it possible?  Thanks a lot.    
  • sufiyand1988
  • Newbie
  • 439 Views
  • 4 replies
  • 0 likes
  • 439 Views
  • 4 replies
  • 0 likes

Concession for Charities

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi , we are a charity and want to create playlists to share with the families we support, do...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Maxim
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Re: Update Credit Card Information

I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist

  • Visitor
  • I need to do this my bill is due tomorrow plus my account has stopped i cant retreieve my playlist
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Why won't it update my payment?

I'm trying to update my payment to get premium back but it won't let me. It's saying my street address is wrong no matter how I put it in.

  • Newbie
  • I'm trying to update my payment to get premium back but it won't let me. It's saying my street address is wrong no matter how I put it in.
  • Maxim
  • Spotify Star
  • 74 Views
  • 1 replies
  • 1 likes
  • 74 Views
  • 1 replies
  • 1 likes

Cancel subscrption

I´ve a simple question. I´ve paid today my last month subscription. What about if a cancel it? Until when will my premium session be available. It lasts another month or instantly cancels? Thanks

  • Visitor
  • I´ve a simple question. I´ve paid today my last month subscription. What about if a cancel it? Until when will my premium session be available. It lasts another month or instantly cancels? Thanks
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid Premium account

Our Premium account has been paid and it’s not working could you please help with this

  • Visitor
  • Our Premium account has been paid and it’s not working could you please help with this
  • OscarDC
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

I want to switch from a current family plan (member) to Duo (manager)

Hello, I am currently trying to switch from being a family plan member to a duo manager and I can't seem to change the plan. It just says I am already a premium member. I don't want to lose my profile or song selection. PlanPremiumCountryCanadaDevice...

  • Visitor
  • Hello,    I am currently trying to switch from being a family plan member to a duo manager and I can't seem to change the plan. It just says I am already a premium member.  I don't ...
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost 2 months Premium trial link

I got a notification on my phone (Galaxy S21 Ultra, Spotify Premium) saying I can give 2 months free premium, but when I tried to invite someone nothing happened. The notification in-app disappeared and I didn't receive an email either.Where can I fi...

Screenshot_20220207-172501_Spotify.png
  • Newbie
  • I got a notification on my phone (Galaxy S21 Ultra, Spotify Premium) saying I can give 2 months free premium, but when I tried to invite someone nothing happened. The notification in-app disappeared ...
  • Vasil
  • Moderator
  • 3974 Views
  • 4 replies
  • 0 likes
  • 3974 Views
  • 4 replies
  • 0 likes

Paguei o boleto na segunda e até agora não recebi e-mail de confirmação

Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.

  • Newbie
  • Já paguei com boletos outras vezes, e nunca tinha acontecido isso. O pagamento já foi debitado do banco, mas até agora (sexta-feira) nenhuma confirmação.
  • Luan
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes