Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76175 Views
  • 27 replies
  • 5 likes
  • 76175 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43353 Views
  • 19 replies
  • 2 likes
  • 43353 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31372 Views
  • 17 replies
  • 3 likes
  • 31372 Views
  • 17 replies
  • 3 likes

Superuser Contribution Need help with Duo

PlanPremium DuoCountryGermanyDevice(Samsung Galaxy S10)Operating System(Android with the phone, Windows 10 with computer) My Question or IssueI just switched to Premium Duo from Premium, but my wife doesn't show as the other member on my account page...

  • Casual Listener
  • Plan Premium Duo Country Germany Device (Samsung Galaxy S10) Operating System (Android with the phone, Windows 10 with computer)   My Question or Issue I just switched to Premium Duo f...
  • Hooks2
  • Visitor
  • 1014 Views
  • 5 replies
  • 0 likes
  • 1014 Views
  • 5 replies
  • 0 likes

Solved!! Premium not working

PlanSubscribed to premium but not workingCountryIndiaDevice(Huawei Y9, Lenovo IdeaPad)Operating System(Android, Windows 11) My Question or IssueI subscribed to premium mini a few hours ago but no changes are reflected on my account. I paid the requir...

  • Casual Listener
  • Plan Subscribed to premium but not working Country India Device (Huawei Y9, Lenovo IdeaPad) Operating System (Android, Windows 11)   My Question or Issue I subscribed to premium mini a...
  • Bittencourt
  • Spotify Star
  • 254 Views
  • 4 replies
  • 0 likes
  • Premium not working
  • 254 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancel trial premium

Hi i paid 450₹ as a autopay and i cancelled Spotify premium but still it's saying that it will cancel at 01/03/2023 will i get my money refund after that or not if not then cancel my premium now and refund my money

  • Visitor
  • Hi i paid 450₹ as a autopay and i cancelled Spotify premium but still it's saying that it will cancel at 01/03/2023 will i get my money refund after that or not if not then cancel my premium now and ...
  • Novy
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I brought 3 months premium and the amount 119 was debited from my account and now I’m not allowed to use my premium

  • Visitor
  • I brought 3 months premium and the amount 119 was debited from my account and now I’m not allowed to use my premium 
  • Novy
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Cannot upgrade. Physical address not recognized

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Why isn’t Spotify not accepting my debit card as payment?

I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method

  • Casual Listener
  • I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method
  • Jose_M
  • Spotify Star
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Not able to claim subscription

i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much paid for that 4 months with my purchase, I should be a...

  • Visitor
  • i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much pai...
  • Luan
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution I added premium to my free account, and when I did that, I lost my playlists

I added premium to my free account, and when I did that, I lost my playlists. I guess I now have two separate accounts and I don’t know how to get back to my first account. When I try to do support, it’s like a circle that just keeps going round and ...

  • Visitor
  • I added premium to my free account, and when I did that, I lost my playlists. I guess I now have two separate accounts and I don’t know how to get back to my first account. When I try to do support, ...
  • AlejaR
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Solved!! Got logged out from app after automatical renewal.

I got logged out of my Spotify app account when my trial ended, but it was automatically renewed and now I have to redownload all my playlist. Is this how it usually happens after subscription expires?

  • Casual Listener
  • I got logged out of my Spotify app account when my trial ended, but it was automatically renewed and now I have to redownload all my playlist. Is this how it usually happens after subscription expire...
  • Jose_M
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Возврат оплаты за премиум подписку

Добрый вечер,сын привезал карту к приложению и с карты снялись леньги без подтвержденияСапорты,Технари,владельци не оставте в беде и помогите !!!

  • Newbie
  • Добрый вечер,сын привезал карту к приложению и с карты снялись леньги без подтверждения Сапорты,Технари,владельци не оставте в беде и помогите !!!
  • Jose_M
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

renovación plan familiar

hola! llego un mensaje a correo de error de pago, y que no se pudo renovar el plan familiar…hago el cambio de tarjeta y me renovación fue exitosa pero a un plan INDIVIDUAL, cosa que yo quiero el familiar…no me deja cámbielo y pagar la diferencia AYUD...

  • Visitor
  • hola! llego un mensaje a correo de error de pago, y que no se pudo renovar el plan familiar…hago el cambio de tarjeta y me renovación fue exitosa pero a un plan INDIVIDUAL, cosa que yo quiero el fami...
  • Jose_M
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Money still got deducted from bank account while I changed my subscription to free

I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December but still Rs 119 money got debited from my account on...

  • Newbie
  • I got a Samsung device 3 month free subscription on 25th September 2022 by giving access of standing instruction debit card. Before the subscription ends I changed my plan to free on 23rd December bu...
  • Jose_M
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Payment went through on my card but I'm still being told that I need to pay for for subscription

PlanPremiumCountryUnited States Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI payed for my Spotify premium and had the money get withdrawn from my account on 12/...

  • Visitor
  • Plan Premium Country United States    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Jose_M
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Solved!! Duo plan question

Hi HappyDee.I have had a similar issue.I have a duo plan but don't know how to send an invite ? I am not friendswith anyone on social media as o f yet.

  • Visitor
  • Hi HappyDee. I have had a similar issue. I have a duo plan but don't know how to send an invite ? I am not friends with anyone on social media as o f yet.
  • Jose_M
  • Spotify Star
  • 403 Views
  • 18 replies
  • 0 likes
  • 403 Views
  • 18 replies
  • 0 likes

How do I get the two months free duo?

I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her. She's down to try it and maybe keep the plan going if she likes Spotify.. But now when I go...

  • Casual Listener
  • I got a notification this morning saying I could get two moths duo for free. I wasn't sure if my girlfriend wanted it so I dismissed it for now and asked her.    She's down to try it and ...
  • Jose_M
  • Spotify Star
  • 597 Views
  • 3 replies
  • 1 likes
  • 597 Views
  • 3 replies
  • 1 likes

Cambiar administrador de plan duo

El titular del plan dúo con el que cuento perdió su cuenta para acceder y no puede iniciar sesión en spotify, ¿hay alguna forma de que pueda ser yo el nuevo titular del plan?

  • Visitor
  • El titular del plan dúo con el que cuento perdió su cuenta para acceder y no puede iniciar sesión en spotify, ¿hay alguna forma de que pueda ser yo el nuevo titular del plan?
  • Luan
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why does payment detail not load?

PlanFree/PremiumCountryNigeriaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI click subscription and it takes me to the point I am to put in my card details, but i...

  • Casual Listener
  • Plan Free/Premium Country Nigeria Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I clic...
  • Grenadevandy
  • Casual Listener
  • 120 Views
  • 2 replies
  • 0 likes
  • 120 Views
  • 2 replies
  • 0 likes

Solved!! spotify gift card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I redeem 2 or more codes the months add up?

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue If I re...
  • vaajy
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscribe to premium duo in Quebec

Hi, i want to subscribe to spotify premium duo without the free trial, is there a way to do it ? Im in Quebec so i can't subscribe to premium with a free trial. Thank you !

  • Newbie
  • Hi, i want to subscribe to spotify premium duo without the free trial, is there a way to do it ? Im in Quebec so i can't subscribe to premium with a free trial. Thank you !  
  • Alex
  • Moderator
  • 250 Views
  • 6 replies
  • 1 likes
  • 250 Views
  • 6 replies
  • 1 likes