Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131491 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65278 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
246403 Views
151 replies
13 likes
PlanPremiumDuoCountryUSADevice Operating System My Question or IssueMy partner and I have had our own individual Premium accounts for many years and now that we live in at the same US address we want to switch to Duo. Is it possible to do so without ...
Plan Premium Duo Country USA Device Operating System My Question or Issue My partner and I have had our own individual Premium accounts for many years and now that we ...
Visitor
15172 Views
4 replies
0 likes
PlanPremium (student)CountryUSADeviceiPhone 14 pro max Operating SystemLatest My Question or IssueSo I'm an international student in the US and I wanted to change my spotify region to USA however my card is not American and it won't let me use a card...
Plan Premium (student) Country USA Device iPhone 14 pro max Operating System Latest My Question or Issue So I'm an international student in the US and I wanted to change ...
Spotify Star
579 Views
1 replies
0 likes
I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself
I just need to remove or unlink my account from a family plan. Other members will continue using it. I need to remove my user and pay by myself
Spotify Star
1162 Views
1 replies
0 likes
PlanPremiumCountryDenmarkOperating SystemAndroid My Question or IssueHi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 months, and then change back to premium?I get access to another music plan fo...
Plan Premium Country Denmark Operating System Android My Question or Issue Hi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 month...
Visitor
6882 Views
3 replies
0 likes
PlanFree/PremiumCountry Deviceiphone 7 + ,windows 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device iphone 7 + ,windows 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
602 Views
2 replies
1 likes
I have two coupons for one month of Spotify premium. The first one was accepted while the second was not, is it possible that I can use just one coupon at a time?PlanPremiumCountryItaly
I have two coupons for one month of Spotify premium. The first one was accepted while the second was not, is it possible that I can use just one coupon at a time? Plan Premium Country Italy ...
Moderator
254 Views
1 replies
1 likes
My wife has a historic subscription for Spotify which has been charged as an extra to her contract. Just tried to contact Vodafone who said that Spotify are no longer one of their partners and the subscription must be cancelled via Spotify directly. ...
My wife has a historic subscription for Spotify which has been charged as an extra to her contract. Just tried to contact Vodafone who said that Spotify are no longer one of their partners and the su...
Spotify Star
422 Views
1 replies
0 likes
This exact scam just happened with me, I don't know how to reach any of the scammers working there.
This exact scam just happened with me, I don't know how to reach any of the scammers working there.
Visitor
1503 Views
3 replies
0 likes
PlanPremiumCountryPortugal DeviceAndroid 6.0Operating SystemWindows 10 My Question or IssueFrom some reason the regular payment fails this month. Up until now it was working/charged w/o any issue. I tried to update the payment data with the same card...
Plan Premium Country Portugal Device Android 6.0 Operating System Windows 10 My Question or Issue From some reason the regular payment fails this month. Up until now it was w...
Casual Listener
4625 Views
16 replies
0 likes
Plan Free (but wants to avail premium) Country Philippines Device Oppo A12 Operating System Android 9 My Question or Issue I thought i had sufficient load balance so I've tried to avail the three months trial on Spotify through load balance as paymen...
Plan Free (but wants to avail premium) Country Philippines Device Oppo A12 Operating System Android 9 My Question or Issue I thought i had suffic...
Newbie
404 Views
2 replies
0 likes
Y no puedo obtener el pago
Y no puedo obtener el pago
Visitor
22645 Views
10 replies
2 likes
PlanPremiumCountry NoewayDeviceSony Xperia X PerformanceOperating SystemAndroid Oreo My Question or IssueI have been an active user of spotify for around 10 years, and I've consistently been buying the yearly discounted 1-year offer for spotify premi...
Plan Premium Country Noeway Device Sony Xperia X Performance Operating System Android Oreo My Question or Issue I have been an active user of spotify for around 10 years, ...
Visitor
2458 Views
8 replies
1 likes
My Question or IssueI have purchase Duo plan. But my another friend is not able to join the plan. Have sent the invite, Even after putting same address, it’s not accepting. It just address didn’t match. The plan is going waste. And u want to change m...
My Question or Issue I have purchase Duo plan. But my another friend is not able to join the plan. Have sent the invite, Even after putting same address, it’s not accepting. It just address di...
Spotify Star
509 Views
1 replies
0 likes
Karoline bratlien podcast
Karoline bratlien podcast
Newbie
385 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceiPHone XROperating SystemiOS 15.6.1 My Question or IssueUnable to login on iOS via Spotify app - getting error message - “something went wrong. Try again (code=30).Uninstalled app and reinstalled with same issue.Can log in v...
Plan Premium Country UK Device iPHone XR Operating System iOS 15.6.1 My Question or Issue Unable to login on iOS via Spotify app - getting error message - “something went wrong. Try ...
Newbie
8111 Views
7 replies
1 likes
PlanFreeCountry - USI have a free subscription but received an email that my payment method wasn't working for the premium and I needed to update it by clicking a link. Note - I don't have a premium account and wanted to warn everyone to beware right...
Plan Free Country - US I have a free subscription but received an email that my payment method wasn't working for the premium and I needed to update it by clicking a link. Note - I don't have a pr...
Spotify Star
901 Views
1 replies
0 likes
i can't get a subscription
i can't get a subscription
Moderator
507 Views
1 replies
0 likes
Why does my premium account have add
Why does my premium account have add
Spotify Star
521 Views
1 replies
1 likes
Não consigo achar a opção de pagar no pix
Não consigo achar a opção de pagar no pix
Spotify Star
1006 Views
1 replies
1 likes
Pague el mes y supuestamente iban a ser 3 meses pero este ya venció, solo me duró un mes
Pague el mes y supuestamente iban a ser 3 meses pero este ya venció, solo me duró un mes
Moderator
1135 Views
3 replies
0 likes
