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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

151099 Views

69 replies

10 likes

Premium for Family
  • 151099 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

DeeDee36

Visitor

96903 Views

90 replies

4 likes

  • 96903 Views
  • 90 replies
  • 4 likes

Can't subscribe to a duo plan

PlanPremiumCountryUSDeviceMac airOperating SystemMac My Question or IssueI tried to subscribe to a duo plan for the 2-month offer at the same price as the premium on this page, but when I click "Get Premium Duo" it takes me to the middle of the page ...

Casual Listener

Plan Premium Country US Device Mac air Operating System Mac   My Question or Issue I tried to subscribe to a duo plan for the 2-month offer at the same price as the premium on this pag...

Maxim

Spotify Star

614 Views

5 replies

0 likes

  • 614 Views
  • 5 replies
  • 0 likes

Cancelled subscription, but I still paid for the month. Will it still work?

I cancelled my subscription. But the payment already went through. I want to ensure I get the rest of the months with premium. Considering it is paid for .

Visitor

I cancelled my subscription. But the payment already went through. I want to ensure I get the rest of the months with premium. Considering it is paid for .

Maxim

Spotify Star

400 Views

1 replies

0 likes

  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Duo

Hi all,Got myself and my partner on a spotify duo plan but for some reason everytime she logs in its just showing as a free account even though she followed the link to join my plan and she's on there??PlanPremiumCountry Device(iPhone 8, Samsung Gala...

Casual Listener

Hi all, Got myself and my partner on a spotify duo plan but for some reason everytime she logs in its just showing as a free account even though she followed the link to join my plan and she's on th...

Joan

Moderator

1215 Views

3 replies

0 likes

  • 1215 Views
  • 3 replies
  • 0 likes

Solved!! I was charged but Premium "PAUSED"

I couldn't find any option to contact the support other than via this forum. I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "paused" with the following explanation "Your last payment didn’t ...

Casual Listener

I couldn't find any option to contact the support other than via this forum.   I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "pause...

mmay19

Visitor

6107 Views

5 replies

1 likes

  • 6107 Views
  • 5 replies
  • 1 likes

How to cancel a plan if you arent the manager

So I lost the Gmail on which I had my Spotify account years ago but I still had Spotify on that Gmail so I had a premium plan with my mother and I was the manager plan,but right now I lost that account and can't cancel the plan what should I do?

Casual Listener

So I lost the Gmail on which I had my Spotify account years ago but I still had Spotify on that Gmail so I had a premium plan with my mother and I was the manager plan,but right now I lost that accou...

Bittencourt

Spotify Star

556 Views

3 replies

0 likes

  • 556 Views
  • 3 replies
  • 0 likes

Beign charged but do not have an account with Spotify

I have a problem. The last year i have been getting charged with spotify fee. I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spend countless hours trying each eamil address.I knwo the cr...

Visitor

I have a problem. The last year i have been getting charged with spotify fee.  I dont know the email address associated with the payment. I have a bazillion email addresses and dont want to spe...

Not applicable

416 Views

2 replies

0 likes

  • 416 Views
  • 2 replies
  • 0 likes

Superuser Contribution accidentally activated Premium Duo

I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?

Casual Listener

I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?  

Arnoldanderson13

Visitor

3515 Views

9 replies

0 likes

  • 3515 Views
  • 9 replies
  • 0 likes

Superuser Contribution Darmowy kod od Mediaexpert na Premium - pobrane 3zl

PlanFree/PremiumCountryPoland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOtrzymałam darmowy kod do Spotify Premium na 3 miesiące dostępu za darmo od Mediaexpert...

Visitor

Plan Free/Premium Country Poland  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue O...

Macias1

Visitor

4089 Views

6 replies

0 likes

  • 4089 Views
  • 6 replies
  • 0 likes

Superuser Contribution spotify me hiso el cobro y no tengo premium

Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify en el nuevo telefono no me aparece mi cuenta premiu...

Visitor

Hola! me podrian ayudar? en mi telefono tenia spotify premium. el dia 9 de enero se me realizo el cobro del plan premium, hace dos dias mi telefono de la nada dejo de funcionar y al instalar spotify ...

Luxury_bahrain

Visitor

860 Views

2 replies

0 likes

  • 860 Views
  • 2 replies
  • 0 likes

Solved!! Cancel from a premium plan, I'm not planning manager

PlanPremiumCountry DeviceGoogle pixel My Question or IssueHi. I would like to remove myself from a family plan. I'm not the plan manager. I'm worried if I choose the cancel premium option I will cancel the premium plan for everyone else on the plan. ...

Casual Listener

  Plan Premium Country   Device Google pixel    My Question or Issue Hi. I would like to remove myself from a family plan. I'm not the plan manager. I'm worried if I choo...

Polarbear75

Casual Listener

1711 Views

2 replies

0 likes

  • 1711 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution The limit on download devices is not being lifted

When I try to download, I get the message "You have reached the device limit." Even if I sign out of all devices from the account settings screen, this does not improve the situation.

Casual Listener

When I try to download, I get the message "You have reached the device limit." Even if I sign out of all devices from the account settings screen, this does not improve the situation.

Nopenopenope34

Regular

5150 Views

6 replies

1 likes

  • 5150 Views
  • 6 replies
  • 1 likes

Superuser Contribution Gift card for Iceland

Hi, is it possible to buy a Sporify gift card for a friend in Iceland? 

Visitor

Hi, is it possible to buy a Sporify gift card for a friend in Iceland?  

MINGOTE

Visitor

1776 Views

2 replies

0 likes

  • 1776 Views
  • 2 replies
  • 0 likes

Can’t invite my partner to duo subscription

I have an issue with connecting accounts to duo subscription, it’s written that you must live in same place so we actually do, could it be because of my partner created account in other country?PlanPremiumCountrySlovenia Device(iPhone 15Operating Sys...

Visitor

I have an issue with connecting accounts to duo subscription, it’s written that you must live in same place so we actually do, could it be because of my partner created account in other country? Pla...

Maxim

Spotify Star

753 Views

1 replies

0 likes

  • 753 Views
  • 1 replies
  • 0 likes

Renew annual plan

I live in India, and I'm trying to renew my annual plan, but can't find the option anywhere. Does anyone know how to do this?

Visitor

I live in India, and I'm trying to renew my annual plan, but can't find the option anywhere. Does anyone know how to do this?

Maxim

Spotify Star

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

Trying to change from individual trial account to duo plan but can’t make change

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Anyk17

Spotify Star

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Conflicting gift card expiry information

Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion: In the T&C for gift cards (https://www.spotify.com/legal/gift-card/) it says clearly that "cards do not expire, and no inactivity fees or service fees...

Visitor

Hi there, I've looked everywhere I can but can't find a specific answer to clear up this confusion:   In the T&C for gift cards (https://www.spotify.com/legal/gift-card/) it says clearly...

VickyMi

Visitor

5944 Views

9 replies

0 likes

  • 5944 Views
  • 9 replies
  • 0 likes