How to cancel a plan if you arent the manager

[31awrkzgak2sdp742tt5]

So I lost the Gmail on which I had my Spotify account years ago but I still had Spotify on that Gmail so I had a premium plan with my mother and I was the manager plan,but right now I lost that account and can't cancel the plan what should I do?

[Bittencourt]

Hi @31awrkzgak2sdp742tt5, and welcome to the Community!

Considering you're on a Family (or Duo) plan, your mother (or another member who is currently the manager) might be able to cancel the plan without any problems. Just ask them to log in their account and follow these steps:

1. Go to the account page.
2. Select Cancel plan, under Your plan at the top of the screen, or under Manage your plan.
3. Continue through to the confirmation message.

The Premium plan stays until the next billing date, then the accounts switch to free.

Let me know if It helps!

[31awrkzgak2sdp742tt5]

Well if it was that simple i wouldn't need for help so let me tell you with
more details my lost account is the manager account, and it is a duo plan
with my mother so my mother is just a plan member and I wanna cancel the
plan but i cant becouse my lost account is the manager plan

[Bittencourt]

Hey @31awrkzgak2sdp742tt5, I'm sorry for the confusion.

Have you tried recovering your Gmail account? If you haven't, you can click on the link below

https://accounts.google.com/signin/recovery 

Then just follow the steps to recover your email. Google will ask for previous passwords, linked phone numbers, or recovery emails. 

Then, if you successfully recover your Gmail, just reset your Spotify password.

Otherwise you can message Spotify Support and one of the customer service experts will help you out.

Also, there's SpotifyCares Facebook page where you can direct message the staff for help.

Hope this is more helpful!