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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 75978 Views
  • 27 replies
  • 5 likes
  • 75978 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43308 Views
  • 19 replies
  • 2 likes
  • 43308 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31321 Views
  • 17 replies
  • 3 likes
  • 31321 Views
  • 17 replies
  • 3 likes

Superuser Contribution The other duo member takes it over?

My problem is when i am listining to Spotify and my girlfriend puts her Spotify(duo account)on she takes over the music. How can i chance that?

  • Visitor
  • My problem is when i am listining to Spotify and my girlfriend puts her Spotify(duo account)on she takes over the music. How can i chance that?
  • Not applicable
  • 398 Views
  • 7 replies
  • 0 likes
  • 398 Views
  • 7 replies
  • 0 likes

Superuser Contribution Why am I not seeing an option to pay by Paytm Wallet for monthly premium?

I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?

  • Visitor
  • I can see that Paytm wallet option is available for Premium Mini yet there is no such option available for Paytm Monthly. Why is that?
  • Alex
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution I’m paying for premium but in my app it states normal free with ads??

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiim Duo - With Option for Kids Account.

PlanPremium DuoCountryIreland/All DeviceNAOperating SystemNA My Question or IssueCan you add the option with Premium Duo to have one adults accont and one kids account? If you are paying for 2 accounts then the type of account you want should be flex...

  • Visitor
  • Plan Premium Duo Country Ireland/All   Device NA Operating System NA   My Question or Issue Can you add the option with Premium Duo to have one adults accont and one kids account...
  • TPholiday
  • Newbie
  • 2630 Views
  • 5 replies
  • 8 likes
  • 2630 Views
  • 5 replies
  • 8 likes

Superuser Contribution I can't figure out why spotify is trying to charge me extra payment

Hello everyone! May I ask for your help?Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13,790KZT (almost 30$) for a subscription and sends a n...

  • Newbie
  • Hello everyone! May I ask for your help? Every month I pay $ 2.49 for a student subscription, I have been using and paying for almost two years now. But this month, Spotify is trying to charge me 13...
  • OscarDC
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution changing country and payment method

hello!i have recently moved to Israel from Australia, and my spotify account is set to australia with my Oz credit card. today, i have been trying to change my country/payment method to my israeli details, though the website doesnt let me change my c...

  • Casual Listener
  • hello! i have recently moved to Israel from Australia, and my spotify account is set to australia with my Oz credit card.   today, i have been trying to change my country/payment method to my...
  • Petrichordia
  • Visitor
  • 656 Views
  • 12 replies
  • 3 likes
  • 656 Views
  • 12 replies
  • 3 likes

Superuser Contribution Impossible to join my husband Duo premium

Hi,I have a message saying the adresse should be similar to join.Of course we have checked already and it is the same. thanks for the quick advise

  • Visitor
  • Hi, I have a message saying the adresse should be similar to join. Of course we have checked already and it is the same.  thanks for the quick advise
  • OscarDC
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo account address

Can’t set up duo account because my phone adds a - 4000 to the end of my zip code on my phone but not my dads. So it says the address is different.

  • Visitor
  • Can’t set up duo account because my phone adds a - 4000 to the end of my zip code on my phone but not my dads.  So it says the address is different.
  • OscarDC
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!! How do you gift a gift card to someone overseas?

Hello! For this year, I am planning to gift a Spotify Premium Gift Card to a friend of mine in Brazil. Does anyone know where I can do that for Spotify? Thank you!

  • Visitor
  • Hello! For this year, I am planning to gift a Spotify Premium Gift Card to a friend of mine in Brazil. Does anyone know where I can do that for Spotify? Thank you!
  • Bittencourt
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Non éligible abonnement mensuel ?

Bonjour @all, Je suis un ancien abonné Premium.Je n'ai pas pu renouvellé mon abonnement Premium en mensuel, car à chaque fois que j'essaye, sur la page permettant de régler son abo, j'ai ce message : Il semble que vous ne soyez pas éligible à cette o...

  • Casual Listener
  • Bonjour @all,   Je suis un ancien abonné Premium. Je n'ai pas pu renouvellé mon abonnement Premium en mensuel, car à chaque fois que j'essaye, sur la page permettant de régler son abo, j'ai c...
  • MihailY
  • Moderator
  • 6810 Views
  • 8 replies
  • 5 likes
  • 6810 Views
  • 8 replies
  • 5 likes

Superuser Contribution Need help with Duo

PlanPremium DuoCountryGermanyDevice(Samsung Galaxy S10)Operating System(Android with the phone, Windows 10 with computer) My Question or IssueI just switched to Premium Duo from Premium, but my wife doesn't show as the other member on my account page...

  • Casual Listener
  • Plan Premium Duo Country Germany Device (Samsung Galaxy S10) Operating System (Android with the phone, Windows 10 with computer)   My Question or Issue I just switched to Premium Duo f...
  • Hooks2
  • Visitor
  • 1011 Views
  • 5 replies
  • 0 likes
  • 1011 Views
  • 5 replies
  • 0 likes

Solved!! Premium not working

PlanSubscribed to premium but not workingCountryIndiaDevice(Huawei Y9, Lenovo IdeaPad)Operating System(Android, Windows 11) My Question or IssueI subscribed to premium mini a few hours ago but no changes are reflected on my account. I paid the requir...

  • Casual Listener
  • Plan Subscribed to premium but not working Country India Device (Huawei Y9, Lenovo IdeaPad) Operating System (Android, Windows 11)   My Question or Issue I subscribed to premium mini a...
  • Bittencourt
  • Spotify Star
  • 253 Views
  • 4 replies
  • 0 likes
  • Premium not working
  • 253 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancel trial premium

Hi i paid 450₹ as a autopay and i cancelled Spotify premium but still it's saying that it will cancel at 01/03/2023 will i get my money refund after that or not if not then cancel my premium now and refund my money

  • Visitor
  • Hi i paid 450₹ as a autopay and i cancelled Spotify premium but still it's saying that it will cancel at 01/03/2023 will i get my money refund after that or not if not then cancel my premium now and ...
  • Novy
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

I brought 3 months premium and the amount 119 was debited from my account and now I’m not allowed to use my premium

  • Visitor
  • I brought 3 months premium and the amount 119 was debited from my account and now I’m not allowed to use my premium 
  • Novy
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Cannot upgrade. Physical address not recognized

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Jose_M
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Why isn’t Spotify not accepting my debit card as payment?

I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method

  • Casual Listener
  • I’ve been trying to renew my subscription but it didn’t renew it. I had to cancel my subscription but now it won’t accept my debit card and says to choice a different payment method
  • Jose_M
  • Spotify Star
  • 383 Views
  • 3 replies
  • 0 likes
  • 383 Views
  • 3 replies
  • 0 likes

Not able to claim subscription

i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much paid for that 4 months with my purchase, I should be a...

  • Visitor
  • i recently got 4 months premium as part of a deal in a purchase. This was from Argos and it said it was able to be claimed until Nov 2023. I had already had the 3 month trial but as I pretty much pai...
  • Luan
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution I added premium to my free account, and when I did that, I lost my playlists

I added premium to my free account, and when I did that, I lost my playlists. I guess I now have two separate accounts and I don’t know how to get back to my first account. When I try to do support, it’s like a circle that just keeps going round and ...

  • Visitor
  • I added premium to my free account, and when I did that, I lost my playlists. I guess I now have two separate accounts and I don’t know how to get back to my first account. When I try to do support, ...
  • AlejaR
  • Moderator
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Solved!! Got logged out from app after automatical renewal.

I got logged out of my Spotify app account when my trial ended, but it was automatically renewed and now I have to redownload all my playlist. Is this how it usually happens after subscription expires?

  • Casual Listener
  • I got logged out of my Spotify app account when my trial ended, but it was automatically renewed and now I have to redownload all my playlist. Is this how it usually happens after subscription expire...
  • Jose_M
  • Spotify Star
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Возврат оплаты за премиум подписку

Добрый вечер,сын привезал карту к приложению и с карты снялись леньги без подтвержденияСапорты,Технари,владельци не оставте в беде и помогите !!!

  • Newbie
  • Добрый вечер,сын привезал карту к приложению и с карты снялись леньги без подтверждения Сапорты,Технари,владельци не оставте в беде и помогите !!!
  • Jose_M
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes