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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52006 Views
  • 23 replies
  • 4 likes
  • 52006 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32591 Views
  • 19 replies
  • 2 likes
  • 32591 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21867 Views
  • 8 replies
  • 1 likes
  • 21867 Views
  • 8 replies
  • 1 likes

CIS Region Subscriptions and Prices

I'm a resident of Armenia and only have payment options available that are Armenian. I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country is no better economically than the latter, let alone that I ...

  • Newbie
  • I'm a resident of Armenia and only have payment options available that are Armenian.  I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country is...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
    Price
    region
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant delete payment options

PlanPremiumOperating SystemWindows 10 My Question or IssueCanceled premium and wanted to remove debit card information but cant seem to find the option to do so.

  • Newbie
  • Plan Premium Operating System Windows 10   My Question or Issue Canceled premium and wanted to remove debit card information but cant seem to find the option to do so.
  • Eni
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Changing countries while on an annual subscription

My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to the US in 3 months. Would he be able to continue us...

  • Newbie
  • My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to ...
  • Luke
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • canada
    Gift Card
    moving
    Premium
    US
  • 389 Views
  • 1 replies
  • 0 likes

[Other] Give Premium Subscribers The Same Benefits As Premium Student

I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free streaming access to all of Spotifys content for $4...

  • Visitor
  • I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free...
  • Luke
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Other
  • 264 Views
  • 1 replies
  • 0 likes

[Other] Can low-income folks (who LOVE the free service) get a reduced premium rate?

I get Social Security and cannot work (or intelligibly speak) anymore because of my disabilities. I love the music and podcasts on Spotify. I have proof (letter from government to verify). I want to be able to bypass ads since tying to click past the...

  • Visitor
  • I get Social Security and cannot work (or intelligibly speak) anymore because of  my disabilities.  I love the music and podcasts on Spotify.   I have proof (letter from governmen...
  • Luke
  • Spotify Star
  • 431 Views
  • 1 replies
  • 3 likes
  • Other
  • 431 Views
  • 1 replies
  • 3 likes

No 'SMART' under the carrier tab

PlanFreeCountryPhilippinesDeviceOppo A94Operating SystemAndroid My Question or IssueMy Spotify Premium ended today and I can't resubscribe because I can't see my carrier under the 'carrier tab' on the Mobile Payment page. It's so frustrating, someone...

  • Casual Listener
  • Plan Free Country Philippines Device Oppo A94 Operating System Android   My Question or Issue My Spotify Premium ended today and I can't resubscribe because I can't see my carrier unde...
  • mashupotato
  • Casual Listener
  • 230 Views
  • 1 replies
  • 0 likes
  • mobile payment
    SMART carrier
  • 230 Views
  • 1 replies
  • 0 likes

Music

So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.

  • Newbie
  • So tomorrow is my birthday and I don't know if yall can just add 5 days of premium.
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Paid' podcast not included in premium subscription?

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10 My Question or IssueI have a premium subscription but am unable to access episodes of the podcast "Absolutely Mental" (https://open.spotify.com/show/3kFX6pMQ3xNlYMuGKAupya?si=FrTtZeVPTmmjsuf_...

  • Regular
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue I have a premium subscription but am unable to access episodes of the podcast "Absolutely Menta...
  • dayman85se
  • Regular
  • 1188 Views
  • 10 replies
  • 0 likes
  • 1188 Views
  • 10 replies
  • 0 likes

[iOS][Connect] Duo account issues

Hi,ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re ...

  • Newbie
  • Hi, ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the wo...
  • Maxim
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 302 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Still getting ads

PlanPremiumCountryUSADeviceiPhone 8Operating SystemiOS 14.6 My Question or IssueI recently got premium however I'm still getting ads

  • Regular
  •   Plan Premium Country USA Device iPhone 8 Operating System iOS 14.6   My Question or Issue I recently got premium however I'm still getting ads
  • Xenia
  • Moderator
  • 539 Views
  • 10 replies
  • 0 likes
  • 539 Views
  • 10 replies
  • 0 likes

Logged in through facebook, how do I share and get a family member on my spotify.

I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account.

  • Casual Listener
  • I am logged in through my facebook. And am wondering if I can somehow change to just using an email and password to log in. So I'm able to have someone use my shared account. 
  • TreyAnastasio
  • Spotify Star
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Other] Help upgrading Spotify student

I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about doing this?

  • Newbie
  • I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about ...
  • Novy
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • Other
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Showtime not linking to my Student Premium Spotify Account

Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are:1. Open my Spotify account page2. Navigate to "Your Services"3. Click the banner that says "Activate" un...

  • Visitor
  • Whenever I attempt to link my showtime account to my Spotify premium account, I get an error. The steps I use to activate my showtime account are: 1. Open my Spotify account page 2. Navigate to "Yo...
  • CarlosE
  • Moderator
  • 1312 Views
  • 1 replies
  • 2 likes
  • 1312 Views
  • 1 replies
  • 2 likes

Superuser Contribution Error but charged

PlanPremiumCountryPhilippines My Question or IssueI recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I received an e-mail about failing to pay the subscription. I updated my...

  • Casual Listener
  • Plan Premium Country Philippines   My Question or Issue I recently changed my credit card information for my premium subscription around ~2-3 weeks ago. My due date is every 24th, and I re...
  • MafeG
  • Spotify Legend
  • 459 Views
  • 4 replies
  • 0 likes
  • 459 Views
  • 4 replies
  • 0 likes

Superuser Contribution Lost my Premium + Hulu plan option

Hi, I previously was on the student premium plan, with Spotify + Hulu + Showtime, and when I finished with school that plan switched to a $9.99 Spotify + Hulu plan. I recently wanted to make the switch to a Duo plan, but realized too late that Duo wo...

  • Newbie
  • Hi,   I previously was on the student premium plan, with Spotify + Hulu + Showtime, and when I finished with school that plan switched to a $9.99 Spotify + Hulu plan. I recently wanted to make...
  • Ver
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium price increase?

I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has my price increased?

  • Casual Listener
  • I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has...
  • MafeG
  • Spotify Legend
  • 14521 Views
  • 22 replies
  • 0 likes
  • Social & Random
  • 14521 Views
  • 22 replies
  • 0 likes

Superuser Contribution accidentally activated Premium Duo

I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?

  • Casual Listener
  • I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?  
  • Hetlam
  • Newbie
  • 1002 Views
  • 6 replies
  • 0 likes
  • 1002 Views
  • 6 replies
  • 0 likes

Superuser Contribution FUI COBRADA INDEVIDAMENTE DUAS VEZES

PlanPremiumCountryBrasilDeviceMotorola Operating SystemAndroid My Question or IssueEu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mudou pro plano normal sozinho, eu vi a cobrança reclamei, cancelei o spotify, e esse mes me cobr...

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  • Casual Listener
  •   Plan Premium Country Brasil Device Motorola  Operating System Android    My Question or Issue Eu tinha o plano universitario, e sem eu fazer nenhuma alteração, ele mu...
  • MafeG
  • Spotify Legend
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Solved!! 404 when I try to start a student premium

PlanStudent PremiumCountrySouth KoreaDeviceSamsung s20 ultra, Lg gram Operating SystemSpotify app with Microsoft edge, Chrome and internet explorer with my laptop.My Question or Issue Every time I try to click get started for student premium plan it ...

  • Newbie
  • Plan Student Premium Country South Korea Device Samsung s20 ultra, Lg gram  Operating System Spotify app with Microsoft edge, Chrome and internet explorer with my laptop. My Question or ...
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tekrardan "1 Aylık Ücretsiz" Kampanyasından Yararlanabilir miyim?

PlanfreeÜlkeTürkiyeAygıt-İşletim SistemiWindows - Android Sorum veya SorunumDaha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tekrardan premium hesap satın almak istiyorum. 1 Ay ücretsiz kampanyasından yar...

  • Newbie
  • Plan free Ülke Türkiye Aygıt - İşletim Sistemi Windows - Android   Sorum veya Sorunum Daha önce premium satın almıştım. belli bir süre sonra tekrardan ücretsiz hesaba geçiş yaptım. Tek...
  • MafeG
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes