Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • cashmoneypimp4life1
  • Visitor
  • 13617 Views
  • 7 replies
  • 0 likes
  • 13617 Views
  • 7 replies
  • 0 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1355 Views
  • 19 replies
  • 1 likes
  • 1355 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47286 Views
  • 20 replies
  • 3 likes
  • 47286 Views
  • 20 replies
  • 3 likes

Hi, can I please get a 6,99euros refund?

I would be very thankful because i forgot to cancel my free trial and money was taken.

  • Newbie
  • I would be very thankful because i forgot to cancel my free trial and money was taken.
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does it look like that when i try to get spotify premium

CountryAustriaDevice(iPhone 13, Huawei Matebok Pro 2021Operating System(iOS 14, Windows 10,) My Question or Issue This is how my spotify looks when i Try to get a premium plan

  • Casual Listener
  •   Country Austria Device (iPhone 13, Huawei Matebok Pro 2021 Operating System (iOS 14, Windows 10,)   My Question or Issue   This is how my spotify looks when i Try to get a ...
  • MihailY
  • Moderator
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Information about my duo plan

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macb...
  • Luan
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution App forces me to "Partner/Duo" and now refuses to work

PlanPremiumCountryCanadaDevice(Samsung Tablet, Huawei P40 lite)Operating System(Android) My Question or Issue Hi -been premium subscriber for 3 years but now Spotify no longer works. Issues started with me getting hassled with upgrade to Duo reminder...

  • Casual Listener
  •   Plan Premium Country Canada Device (Samsung Tablet, Huawei P40 lite) Operating System (Android)   My Question or Issue   Hi - been premium subscriber for 3 years but now...
  • MihailY
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Why paying an international transaction fee when I purchased my plan in AUD

I originally purchased Spotify on monthly plan in AUD but am now being charged an international transaction fee. Why is this?

  • Casual Listener
  • I originally purchased Spotify on monthly plan in AUD but am now being charged an international transaction fee. Why is this?
  • Maxim
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not download individual songs even though I am subscribed to premium

I can download entire playlists , but not an individual songs, I used to be able to download them but now the butyon "download" disappeared

  • Visitor
  • I can download entire playlists , but not an individual songs, I used to be able to download them but now the butyon "download" disappeared
  • MihailY
  • Moderator
  • 136 Views
  • 1 replies
  • 1 likes
  • 136 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changing from premium to premium duo

Hello everyone, I has upgraded to premium duo just because I need two accounts as at the same time I work with music in one room my baby is sleeping with music at the other room! SO I need two accounts and can use one in my mobile and other on the ip...

  • Visitor
  • Hello everyone,   I has upgraded to premium duo just because I need two accounts as at the same time I work with music in one room my baby is sleeping with music at the other room! SO I n...
  • MihailY
  • Moderator
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

Superuser Contribution when does my change from premium to duo take effect. still shows premium

I just upgraded to duo to add partner but my account still shows individual. when does the upgrade take effect?

  • Visitor
  • I just upgraded to duo to add partner but my account still shows individual. when does the upgrade take effect?
  • Vasil
  • Moderator
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Superuser Contribution My subscription has disappeared

last day my sub change to freei just pay for my sub 3 day ago and today i see my plan change to free and all my family member gone too. this month i just update my card and pay it fiwh my other cardIt was the 4th month that I updated my subscription ...

  • Newbie
  • last day my sub change to free i just pay for my sub 3 day ago and today i see my plan change to free and all my family member gone too. this month i just update my card and pay it fiwh my other car...
  • MihailY
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify free not showing any ads/allowing skips?

I just created a Spotify Free account and it appears to be giving me premium features. To confirm, I have double checked and it is definitely the free version and I have not entered any credit card details. I have seen elsewhere in the community that...

  • Visitor
  • I just created a Spotify Free account and it appears to be giving me premium features. To confirm, I have double checked and it is definitely the free version and I have not entered any credit card d...
  • MihailY
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

the copyright was found, even i did subscribe.

i did download some video and posting in youtube, but even i did subscribe form your side, but still copyright was content, please help to advise me back in advnce

  • Visitor
  • i did download some video and posting in youtube, but even i did subscribe form your side, but still copyright was content, please help to advise me back in advnce
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Não consigo terminar a compra da assinatura do Spotify Premium

Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagamento diferente. Entre em contato com o suporte''.Ja entrei...

  • Newbie
  • Estou tentando a horas efetuar a compra do Spotify Premium mas sempre da o mesmo erro ''Houve uma falha no pagamento. Tente de novo. Se quiser, você pode usar outro cartão ou uma forma de pagament...
  • Bittencourt
  • Spotify Star
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Superuser Contribution Enter a valid address

When I try to get premium it just says Enter a valid address after double checking it over and over again

  • Visitor
  • When I try to get premium it just says Enter a valid address after double checking it over and over again
  • Eni
  • Moderator
  • 1961 Views
  • 3 replies
  • 0 likes
  • 1961 Views
  • 3 replies
  • 0 likes

Wasn't the premium plan supposed to be without adds?

I'm paying the premium plan and I've already caught 2 adds within the same podcast episode. I would like to know if anything changed in the premium plan since I believe it was supposed to be add free.

  • Casual Listener
  • I'm paying the premium plan and I've already caught 2 adds within the same podcast episode. I would like to know if anything changed in the premium plan since I believe it was supposed to be add free.
  • Lunar_tree
  • Casual Listener
  • 176 Views
  • 4 replies
  • 0 likes
  • 176 Views
  • 4 replies
  • 0 likes

Superuser Contribution Remove adverts from podcasts

Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..?

  • Newbie
  • Hi all, It seems that adverts are sneaking in, I upgraded to premium to avoid the pesky things but now podcasters can have an unlimited amount of adverts in their podcasts..? 🤔😅
  • martapg
  • Visitor
  • 1046 Views
  • 4 replies
  • 2 likes
  • iOS
    Podcasts
  • 1046 Views
  • 4 replies
  • 2 likes

Superuser Contribution why didn't my husband get the free trial duo invite I sent?

I am a premium spotify holder, and wanted to take advantage of the free duo member trial. I completed the steps required, and sent the link to his email, but he didn't receive it. Do I just go back and do it again or will I be billed twice??

  • Visitor
  • I am a premium spotify holder, and wanted to take advantage of the free duo member trial. I completed the steps required, and sent the link to his email, but he didn't receive it. Do I just go back a...
  • Lyubka
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded Subscription

Upgraded to Premium Duo and this upgrade canceled my Hulu subscription. 

  • Newbie
  • Upgraded to Premium Duo and this upgrade canceled my Hulu subscription.  
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes