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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6807 Views
  • 23 replies
  • 2 likes
  • 6807 Views
  • 23 replies
  • 2 likes

Solved!! Cannot switch from duo to family

PlanDuo/ FamilyCountryNetherlands Device(Samsung A50) My Question or IssueI have gotten an invitation to join a family account and we live on the same address. However something keeps going wrong when I want to change my plan from Duo to Family. The ...

  • Newbie
  •   Plan Duo/ Family Country Netherlands  Device (Samsung A50)   My Question or Issue I have gotten an invitation to join a family account and we live on the same address. Howev...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

No receipts in my receipts overview.

PlanPremium DuoCountryDenmarkDevice My Question or IssueWhen I try to see my receitps, it just says, "There are no receipts".I need them for my bookkeeping.

  • Newbie
  •   Plan Premium Duo Country Denmark Device   My Question or Issue When I try to see my receitps, it just says, "There are no receipts". I need them for my bookkeeping.  
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audiobooks should be free for premium

It would make Spotify like a ton of money and websites like audible would have big competition because you can get all the audiobooks for free on Spotify.

  • Visitor
  • It would make Spotify like a ton of money and websites like audible would have big competition because you can get all the audiobooks for free on Spotify.
  • Kiril
  • Moderator
  • 179 Views
  • 1 replies
  • 2 likes
  • 179 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify Premium Individual with Hulu can’t get to all Hulu content

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI subscribe to Hulu through Spotify, yet there is some content on Hulu I’m not able to access...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I subsc...
  • Yordan
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi suscripción sale como plan estudiante hasta el año 2024

mi suscripción sale como plan estudiante y me estan cobrando plan premiun individual y ya actualize mis datos hace mas de un mes para seguir como estudiante. Y hoy m llego el cobro otra vez como plan individual premiun

  • Newbie
  • mi suscripción sale como plan estudiante y me estan cobrando plan premiun individual y ya actualize mis datos hace mas de un mes para seguir como estudiante. Y hoy m llego el cobro otra vez como plan...
  • Vasil
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Unable to switch country and keep family plan

PlanPremiumCountryUSA/GermanyDeviceApple M1 Pro 2021Operating SystemMac OS 13.6 My Question or IssueI have recently moved from the USA to Germany and I would like to change my account to match. From the docs, I understand to do this I need to update ...

  • Casual Listener
  • Plan Premium Country USA/Germany Device Apple M1 Pro 2021 Operating System Mac OS 13.6   My Question or Issue I have recently moved from the USA to Germany and I would like to change m...
  • Maxim
  • Spotify Star
  • 350 Views
  • 3 replies
  • 0 likes
  • 350 Views
  • 3 replies
  • 0 likes

Premium Subscription

PlanPremiumCountryKenyaDeviceInfinix S5 Operating SystemAndroid 9 My Question or IssueI'm having a problem paying for Spotify premium (prepaid). I have paid twice via Mpesa, which is recognised as a payment method in Kenya. I have received the transa...

  • Newbie
  • Plan Premium Country Kenya Device Infinix S5  Operating System Android 9   My Question or Issue I'm having a problem paying for Spotify premium (prepaid). I have paid twice via Mp...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Plan Change

I had the student plan and I canceled. I change to the family plan at November 20th and they want to charge me again at November 22th because is the date that the previous plan was supposed to end.

  • Visitor
  • I had the student plan and I canceled. I change to the family plan at November 20th and they want to charge me again at November 22th because is the date that  the previous plan was supposed to ...
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution International Transaction Fee Charged on Local Currency via PayPal Subscription

PlanPremiumCountryAustralia I have just changed country (NZ to Australia) and payment method (PayPal linked to Australian CC). I have for reasons unknown been charged a foreign transaction fee on my subscription amount (AU$11.99 + $0.32 foreign trans...

  • Casual Listener
  • Plan Premium Country Australia   I have just changed country (NZ to Australia) and payment method (PayPal linked to Australian CC).   I have for reasons unknown been charged a foreig...
  • JamieJunes
  • Visitor
  • 8839 Views
  • 13 replies
  • 8 likes
  • 8839 Views
  • 13 replies
  • 8 likes

App says manage plan on web, web says manage plan on app

Hi! I want to upgrade my account to a family plan. My app says, "manage your premium plan on web". The web says, "Open the Spotify app, and then go to your account to switch plans". Can someone please tell me how to get out of this groundhog day of a...

  • Visitor
  • Hi!  I want to upgrade my account to a family plan. My app says, "manage your premium plan on web". The web says, "Open the Spotify app, and then go to your account to switch plans". Can someon...
  • Maxim
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I still getting ads when I have premium duo?

I've had Spotify Premium Duo for 1 month and didn't have ads until my subscription payment came out today. Both my partner and I are getting ads between songs now. These aren't the hardwired podcast ads. Neither of us listen to podcasts. It's the "Wa...

  • Visitor
  • I've had Spotify Premium Duo for 1 month and didn't have ads until my subscription payment came out today. Both my partner and I are getting ads between songs now. These aren't the hardwired podcast ...
  • Tln85
  • Visitor
  • 2029 Views
  • 2 replies
  • 0 likes
  • 2029 Views
  • 2 replies
  • 0 likes

Hulu with Spotify student

Hi! I’m an Apple user having problems activating my Hulu account with Spotify. Thanks

  • Visitor
  • Hi! I’m an Apple user having problems activating my Hulu account with Spotify. Thanks
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Regrading duo account

Hii can I be able to give my duo premium  account to multiple users?

  • Visitor
  • Hii can I be able to give my duo premium  account to multiple users?
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Remove ads in Spotify premium duo

My partner is receiving ads with premium duo

  • Visitor
  • My partner is receiving ads with premium duo
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 12month premium special offer

PlanPremiumCountryIndia im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also another like "299rs/month after the offer period". what exactly is...

  • Casual Listener
  • Plan Premium Country India   im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also ...
  • Saiprasanna1515
  • Visitor
  • 24881 Views
  • 62 replies
  • 0 likes
  • 24881 Views
  • 62 replies
  • 0 likes

Unsuscribe another person account from my debit card

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

spotify for many stores

Hello, I own several stores around the world and I would like to know if there is a version that allows me to play music in all my stores? or do I have to use another application? knowing that my art director creates his playlist in Spotify.

  • Newbie
  • Hello, I own several stores around the world and I would like to know if there is a version that allows me to play music in all my stores? or do I have to use another application? knowing that my art...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution charges on Credit card without permission

spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither my credit card is listed on my saved cards so who authorise those charges?

  • Casual Listener
  • spotify charges the monthly fees on premium plan from nowhere, i didn't ask for the plan neither  my credit card is listed on my saved cards   so who authorise those charges?  ...
  • Tbonecoco
  • Visitor
  • 7883 Views
  • 3 replies
  • 1 likes
  • 7883 Views
  • 3 replies
  • 1 likes

Payment

Created an account and bought premium. I forgot my account details, forgot my email. And money from the card is withdrawn every month at 5.99€. How can I untether my card so that it doesn't charge money?PlanPremiumCountryBelarua Device(iPhone 12)

  • Newbie
  • Created an account and bought premium. I forgot my account details, forgot my email. And money from the card is withdrawn every month at 5.99€. How can I untether my card so that it doesn't charge mo...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

I subscribed for premium plan but it's not showing on the app

I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful

  • Visitor
  • I subscribed for premium spotify plan but it did not upgrade my plan however I was charged and the payment was successful
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes