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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61520 Views
  • 25 replies
  • 5 likes
  • 61520 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36697 Views
  • 19 replies
  • 2 likes
  • 36697 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28004 Views
  • 16 replies
  • 3 likes
  • 28004 Views
  • 16 replies
  • 3 likes

My payment for premium is not going my card is not going through

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't log in and tried everything

Hi, I'm using spotify premium and my phone is android. I didn't change my password or change anything (and I didn't use 'log out my all device') but Spotify logged out itself. And when I tried to log in it says 'you are offline, check your connection...

  • Music Fan
  • Hi, I'm using spotify premium and my phone is android. I didn't change my password or change anything (and I didn't use 'log out my all device') but Spotify logged out itself. And when I tried to log...
  • Homermenow
  • Visitor
  • 2257 Views
  • 5 replies
  • 0 likes
  • 2257 Views
  • 5 replies
  • 0 likes

Superuser Contribution Family Plan

I am currently on a Family Plan that my dad started. I am wondering if I got off his family plan and created my own if it would delete all my data and music that I currently have with his plan.

  • Visitor
  • I am currently on a Family Plan that my dad started. I am wondering if I got off his family plan and created my own if it would delete all my data and music that I currently have with his plan. 
  • OscarDC
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium - error

I’m trying to add my email to the Spotify duo account my mom has and Spotify is saying I’m trying to login from a different country when I’m inside her house while doing it. How to contact them about it?

  • Newbie
  • I’m trying to add my email to the Spotify duo account my mom has and Spotify is saying I’m trying to login from a different country when I’m inside her house while doing it. How to contact them about...
  • OscarDC
  • Moderator
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difficulty with payments and purchases in Nigeria

PlanPremium CountryNigeria DeviceSamsung A30S Operating SystemAndroid 11 My Question or IssueSo I've been using the Premium subscription for a long time now, but recently, about a month ago, I haven't been able to renew my subscription as all the deb...

  • Newbie
  • Plan Premium   Country Nigeria   Device Samsung A30S   Operating System Android 11   My Question or Issue So I've been using the Premium subscription for a long time ...
  • Jeremy
  • Spotify
  • 166 Views
  • 1 replies
  • 1 likes
  • 166 Views
  • 1 replies
  • 1 likes

403 error trying to start family plan

PlanFreeCountryUsaDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy account was previously set to a family plan and we decided to cancel. We are now trying to restart our subscription to the family plan but the website gives m...

  • Visitor
  • Plan Free Country Usa Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My account was previously set to a family plan and we decided to cancel. We are ...
  • Billy-J
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Got an (audio) ad from Spotify despite premium

PlanPremiumCountryRomaniaDeviceDesktop appOperating SystemWindows 10 I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called something like "Brandon &". It was not an embedded ad, it came from Spotify,...

  • Newbie
  • Plan Premium Country Romania Device Desktop app Operating System Windows 10   I was listening to the Joe Rogan's podcast and got an (audio) ad mid-podcast for another podcast, called so...
  • splambob
  • Casual Listener
  • 12043 Views
  • 23 replies
  • 10 likes
  • Ad
    podcast
    Premium accounts
  • 12043 Views
  • 23 replies
  • 10 likes

Superuser Contribution Charged

Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumC...

  • Visitor
  • Why was i charged for premium but my account says free even though you charged me for this month on July 7th at 4amNone of the below information is required. However, the more you provide the easier ...
  • CarlosE
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

payment

PlanPremiumCountryChileDevice(iPhone)Operating System(iOS 15) My Question or Issueim being premium for a long time, but just now i start a premium familiar plan, and i have 12.000 chilean pesos in my bank account and they discount me 5000 chilean pes...

  • Newbie
  • Plan Premium Country Chile Device (iPhone) Operating System (iOS 15)   My Question or Issue im being premium for a long time, but just now i start a premium familiar plan, and i have 1...
  • Bittencourt
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Re: Deletion of account

Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito.

  • Visitor
  • Hola, tengo una cuenta premium pero me estan cobrando 2 cuentas en distintas tarjetas de credito. 
  • Billy-J
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t get to playlist

I renewed my subscription but can’t remove the YPUR PAYMENT DIDNT YO THROUGH

  • Visitor
  • I renewed my subscription but can’t remove the YPUR PAYMENT DIDNT YO THROUGH  
  • Novy
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invoicing

Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed it. It has been going on for over a year now. It is...

  • Visitor
  • Everybody should check that spotify is invoicing you like they should. For me they are charging more than the contract says. I notified them over a month ago about this issue but they have not fixed ...
  • user-removed
  • Not applicable
  • 179 Views
  • 3 replies
  • 0 likes
  • 179 Views
  • 3 replies
  • 0 likes

Forced to subscribe to Duo

I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my current plan. But whenever I went to pay it had selec...

  • Visitor
  • I was notified to change my payment details as my card had expired. When I went to do this it automatically selected the Duo option. I went to "change plan" and it showed that basic premium was my cu...
  • Billy-J
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

How to pause premium subscription for a week

PlanPremiumCountryThe NetherlandasDeviceMotorola s20 liteOperating SystemAndroid 11 My Question or IssueHow can i pause my premium subscription for say like a week? Because I had a 1 month gift card and I activated it too early for my vacation...

  • Visitor
  • Plan Premium Country The Netherlandas Device Motorola s20 lite Operating System Android 11   My Question or Issue How can i pause my premium subscription for say like a week? Because I...
  • MCCZ
  • Casual Listener
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!! my subscription cancelled for no reason

PlanFree/PremiumCountryTurkeyMy Question or IssueIn June 2022 I bought 1 year subscription however right now my plan changed to free.What am I supposed to do?

  • Casual Listener
  •   Plan Free/Premium Country Turkey My Question or Issue In June 2022 I bought 1 year subscription however right now my plan changed to free. What am I supposed to do?
  • Maxim
  • Spotify Star
  • 162 Views
  • 3 replies
  • 0 likes
  • 162 Views
  • 3 replies
  • 0 likes

Can’t buy premium because of the promo!

Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All fine with me, I don’t care about that free month! ...

  • Visitor
  • Hi! I live in Quebec and one month free is not available for us. I want to buy premium at 9.99$ (without the free month) and it says I can’t because my province is not eligible to the free month! All...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Refund of subscription fee

subscription has already been paid.But I haven't used Spotify since the payment was made. I want to get a refund for the payment.

  • Visitor
  • subscription has already been paid. But I haven't used Spotify since the payment was made.  I want to get a refund for the payment.
  • Maxim
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Re: Van primium naar family

Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie.\Hoe kan dir?

  • Visitor
  • Ik heb betaald die o,o1 cent. meerdere malen al maar het abonnement is niet bruikbaar voor andere van de familie . \Hoe kan dir?  
  • Luan
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancelacion de mi suscripcion

Cordial saludonecesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premium para empezar a realizar los pagos o cambiar de plan...

  • Casual Listener
  • Cordial saludo necesito ayuda, al principio use version free, luego decidi usar la version premium interesada en el plan familiar a futuro, pense que ustedes avisarian si queria seguir usando premiu...
  • Yordan
  • Moderator
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Superuser Contribution Move to another country; change payment details

I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify will prompt me to change countries; wrong. it doesn't...

  • Newbie
  • I have movedc to a new country and wish to update my payment details and my premium subscription. Following the instructions tells me to Update my payment details with my new card and then Spotify wi...
  • Dian
  • Moderator
  • 215 Views
  • 3 replies
  • 1 likes
  • 215 Views
  • 3 replies
  • 1 likes