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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72320 Views
  • 25 replies
  • 5 likes
  • 72320 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41973 Views
  • 19 replies
  • 2 likes
  • 41973 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29945 Views
  • 16 replies
  • 3 likes
  • 29945 Views
  • 16 replies
  • 3 likes

cant download

.PlanPremium IndividualCountryArgentina Device(iPhone 13)Operating System(iOS 16) When I put content to download, it appears that the number of devices where it can be downloaded has already been reached, although I have already deleted everything fr...

  • Visitor
  • . Plan Premium Individual Country Argentina   Device (iPhone 13) Operating System (iOS 16)   When I put content to download, it appears that the number of devices where it can b...
  • Luan
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Solved!! Family account

PlanFamilyCountrySwedenMy Question or IssueI am included in a family account but now we are moving apart and my ex-wife is paying for the account. I want to start a new account and move all my content to the new account. How do I do it?

  • Casual Listener
  • Plan Family Country Sweden My Question or Issue I am included in a family account but now we are moving apart and my ex-wife is paying for the account. I want to start a new account and move all...
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 3 replies
  • 0 likes
  • 166 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issues Activating Hulu with Student Bundle

PlanStudent PremiumCountryUSADeviceIphone 13, Macbook Pro 2017Operating SystemPhone: IOS 15.6.1, Laptop: IOS 10.13.6 My Question or IssueI have the student bundle with spotify premium and hulu for $4.99 a month but it won't let me log into my hulu ac...

  • Visitor
  • Plan Student Premium Country USA Device Iphone 13, Macbook Pro 2017 Operating System Phone: IOS 15.6.1, Laptop: IOS 10.13.6   My Question or Issue I have the student bundle with spotif...
  • AlejaR
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution SheerID verification is a pain

Plan - Student PremiumCountry - India DeviceSamsung Operating SystemAndroid Oreo My Question or IssueSheerID is not allowing me to choose file to upload my document to avail the student premium account

  • Visitor
  • Plan - Student Premium Country - India   Device Samsung  Operating System Android Oreo   My Question or Issue SheerID is not allowing me to choose file to upload my docum...
  • Yordan
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution I upgrade to premium yesterday but my account still show free account

I upgraded to premium on 2022-11-08 and my account still show free account but when I tried to activate a premium account it says that I already had a premium account and does not qualify for the promotion off a 30-day free trial before I must start ...

  • Visitor
  • I upgraded to premium on 2022-11-08 and my account still show free account but when I tried to activate a premium account it says that I already had a premium account and does not qualify for the pro...
  • Yordan
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Changing from Family to Duo

Hi! I have an Individual Plan and my wife has a Family one. I want to upgrade my Plan to Duo and invite her there. Is it possible? Should she be kicked off the Family Plan first or she only needs to accept my invite?

  • Regular
  • Hi! I have an Individual Plan and my wife has a Family one. I want to upgrade my Plan to Duo and invite her there. Is it possible? Should she be kicked off the Family Plan first or she only needs to ...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • 62 Views
  • 1 replies
  • 0 likes

change payment association

I changed my payment method to go through my telecom provider, Orange Egypt (the most incompetent yet). I tried to change it back to paying through my credit card. Orange Eg insists that they have canceled my subscription. However, when I look at my ...

  • Visitor
  • I changed my payment method to go through my telecom provider, Orange Egypt (the most incompetent yet). I tried to change it back to paying through my credit card. Orange Eg insists that they have ...
  • Maxim
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Travelling overseas soon. can I access my Spotify files

I was going to subscribe to Spotify Premium so I can listen to my music when I am overseas. Will I be able to do this?

  • Visitor
  • I was going to subscribe to Spotify Premium so I can listen to my music when I am overseas. Will I be able to do this?
  • Maxim
  • Spotify Star
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Can't cancel subscription, have to call bank to dispute charges

I don't have a spotify account, just a recurring charge of 12.99 I'd like to stop paying. When I called the number listed with the transaction in my banking app I was informed I have no options without an account. I have 3 sons who all have their own...

  • Visitor
  • I don't have a spotify account, just a recurring charge of 12.99 I'd like to stop paying. When I called the number listed with the transaction in my banking app I was informed I have no options witho...
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Add pay button

Please add button to pay for subscription in app or web. Im using other card for subscriptions and sometimes it’s just empty.Direct pay would be great.

  • Casual Listener
  • Please add button to pay for subscription in app or web. Im using other card for subscriptions and sometimes it’s just empty. Direct pay would be great.
  • Maxim
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Can two people listen at the same time in duo

I have duo account and wondering why my partner and I can't listen to different music at the same time

  • Visitor
  • I have duo account and wondering why my partner and I can't listen to different music at the same time
  • Maxim
  • Spotify Star
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Change Plan doubt

I just had paid a year individual plan, but after payment, I have decide to migrate for a duo plan. I'm afraid to sign duo plan and pay it twice (it does not show the difference, just the whole payment). Should I go forward and will receive individua...

  • Visitor
  • I just had paid a year individual plan, but after payment, I have decide to migrate for a duo plan. I'm afraid to sign duo plan and pay it twice (it does not show the difference, just the whole payme...
  • TreyAnastasio
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution Number Invalid

I am from the Philippines and I am applying for student premium after I entered all the necessary details I was told my number was invalid I already double checked it and it was correct but it still say it's invalid I also tried it on another device ...

  • Visitor
  • I am from the Philippines and I am applying for student premium after I entered all the necessary details I was told my number was invalid I already double checked it and it was correct but it still ...
  • Eni
  • Moderator
  • 389 Views
  • 3 replies
  • 0 likes
  • 389 Views
  • 3 replies
  • 0 likes

Superuser Contribution How to redeem Samsung 3 months free subription

PlanPremiumCountryIndonesiaDeviceSamsung Galaxy S22 UltraOperating SystemAndroid My Question or IssueI'm going to redeem the samsung 3 months free subscription.However, when I try to click the package on my samsung device, it always routes me to the ...

  • Newbie
  • Plan Premium Country Indonesia Device Samsung Galaxy S22 Ultra Operating System Android   My Question or Issue I'm going to redeem the samsung 3 months free subscription. However, whe...
  • MihailY
  • Moderator
  • 210 Views
  • 3 replies
  • 0 likes
  • free 3 monts subscription
    Samsung S22 Ultra
  • 210 Views
  • 3 replies
  • 0 likes

Superuser Contribution me han cobrado más dinero que mi tarifa sin consentimiento

Yo siempre he tenido un plan de 5,99, este mes me han cobrado sin avisar 9,99. no lo entiendo por que soy estudiante.

  • Visitor
  • Yo siempre he tenido un plan de 5,99, este mes me han cobrado sin avisar 9,99. no lo entiendo por que soy estudiante.
  • Alex
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution öğrenci paketim varken bir anda premium paketine geçiş yapılmış

öğrencilik hayatım devam ediyor ve öğrenci paketine sahiptim fakat daha demin kartımdan premium paket fiyatında bir para çekilmiş. Bir anda paket değişimi nasıl mümkün olabiliyor? tekrardan öğrenci belgemi yükledim ama bu parayı nasıl geri alabilirim...

  • Visitor
  • öğrencilik hayatım devam ediyor ve öğrenci paketine sahiptim fakat daha demin kartımdan premium paket fiyatında bir para çekilmiş. Bir anda paket değişimi nasıl mümkün olabiliyor? tekrardan öğrenci b...
  • Yordan
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Users with hacked spotify premium App

https://open.spotify.com/user/x0tnfhyz1avxcp1eh6mabexwf?si=zMPjDb3YThSldZiJVK022wand more users have a hacked spotify app and have premium without payments

  • Visitor
  • https://open.spotify.com/user/x0tnfhyz1avxcp1eh6mabexwf?si=zMPjDb3YThSldZiJVK022w and more users have a hacked spotify app and have premium without payments
  • Maxim
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes