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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1385 Views
  • 19 replies
  • 1 likes
  • 1385 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47315 Views
  • 20 replies
  • 3 likes
  • 47315 Views
  • 20 replies
  • 3 likes

Superuser Contribution Tengo este mensaje en mi cuenta "Tu suscripción Premium está en pausa"

Tengo un plan familiar que pago a través de mi operador telefónico (ENTEL CHILE) y me dice que no puedo usar la cuenta por un problema en el pago, todos mis invitados a la cuenta familiar la pueden utilizar sin problema y ENTEL me indica que todos lo...

  • Newbie
  • Tengo un plan familiar que pago a través de mi operador telefónico (ENTEL CHILE) y me dice que no puedo usar la cuenta por un problema en el pago, todos mis invitados a la cuenta familiar la pueden u...
  • Joan
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

I paid for premium and it doesn't work

I paid duo and it doesn't work either for me and my girlfriend

  • Visitor
  • I paid duo and it doesn't work either for me and my girlfriend
  • Maxim
  • Spotify Star
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Superuser Contribution My duo plan is showing up as premium on mobile

Everything was fine with my Premium Duo plan, my husband is on the plan and started getting ads today, out of the blue. I went into my account on my cellphone and saw that it was a regular Premium plan, not Duo, which was odd. Then, to my confusion, ...

  • Visitor
  • Everything was fine with my Premium Duo plan, my husband is on the plan and started getting ads today, out of the blue. I went into my account on my cellphone and saw that it was a regular Premium pl...
  • Yordan
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't activate free trial on new account

I've just made an account and have an offer for a 4 month free trial, but when I try to activate it says 'It looks like you’ve taken a trial before, which means you aren’t eligible for this offer.' This is impossible as I just created the account.

  • Newbie
  • I've just made an account and have an offer for a 4 month free trial, but when I try to activate it says 'It looks like you’ve taken a trial before, which means you aren’t eligible for this offer.' T...
  • Joan
  • Moderator
  • 223 Views
  • 2 replies
  • 1 likes
  • 223 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cancelamento do plano premium

Até o mês passado meu plano era o Estudante Premium, porém do nada me voltaram para o plano com valor de 19,90. Estou tentando a alguns dias voltar para o plano de estudante e não consigo. Então quero cancelar e voltar para o free, só que também não ...

  • Visitor
  • Até o mês passado meu plano era o Estudante Premium, porém do nada me voltaram para o plano com valor de 19,90. Estou tentando a alguns dias voltar para o plano de estudante e não consigo. Então quer...
  • Alex
  • Spotify Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Your last payment failed in Duo subscription

I joined my boyfriend's duo subscription. But in the Spotify account it says that the subscription is not paid, although everything works for him and the subscription was paid today

  • Newbie
  • I joined my boyfriend's duo subscription. But in the Spotify account it says that the subscription is not paid, although everything works for him and the subscription was paid today
  • Joan
  • Moderator
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Я хочу вернуть денги

У меня списалося деньги просто так хоть я и не не начал подписку верните пожалуста деньги

  • Newbie
  • У меня списалося деньги просто так хоть я и не не начал подписку верните пожалуста деньги
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Superuser Contribution I’ve been charged today by Spotify even this I’ve cancelled my subscription

They charged me over $10 today and I’ve cancelled my subscription like months ago what the hell? And I’m trying to contact someone and it won’t let me

  • Visitor
  • They charged me over $10 today and I’ve cancelled my subscription like months ago what the hell? And I’m trying to contact someone and it won’t let me
  • Maxim
  • Spotify Star
  • 92 Views
  • 1 replies
  • 0 likes
  • 92 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does Spotify say payment failed, if booking money off my account works?

I booked Spotify duo today. Payment method Sofort (Germany) Spotify said payment failed. 10 cent were booked off my account, and there was enough money on my account to book the monthly fee off it. What's wrong

  • Visitor
  • I booked Spotify duo today. Payment method Sofort (Germany) Spotify said payment failed. 10 cent were booked off my account, and there was enough money on my account to book the monthly fee off it. W...
  • Lyubka
  • Moderator
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compte premium non récupéré au changement de téléphone

Bonjour, je viens de changer de téléphone et depuis quand je me connecte à spotify il me dit que je suis en spotify free alors que j'ai un compte premium étudiant.Comment faire pour le récupérer ? Merci d'avance pour vos réponse

  • Newbie
  • Bonjour, je viens de changer de téléphone et depuis quand je me connecte à spotify il me dit que je suis en spotify free alors que j'ai un compte premium étudiant. Comment faire pour le récupérer ? ...
  • dbroc
  • Casual Listener
  • 4052 Views
  • 4 replies
  • 1 likes
  • 4052 Views
  • 4 replies
  • 1 likes

Superuser Contribution Foi debitado o pagamento da minha conta mas ainda não caiu no Spotify

Foi debitado o valor. Da minha assinatura Premium de 19,90$ da minha conta bancária a 5 dias atrás e até agora o Spotify ainda está me cobrando sendo que já paguei

  • Visitor
  • Foi debitado o valor. Da minha assinatura Premium de 19,90$ da minha conta bancária a 5 dias atrás e até agora o Spotify ainda está me cobrando sendo que já paguei
  • Vasil
  • Moderator
  • 72 Views
  • 1 replies
  • 0 likes
  • 72 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renovar plano anual premium

Fui realizar a renovação do meu plano, e acabei perdendo o que eu tinha e não encontro mais a opção do plano premium individual anual!

  • Visitor
  • Fui realizar a renovação do meu plano, e acabei perdendo o que eu tinha e não encontro mais a opção do plano premium individual anual!
  • Kiril
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot use Hulu account

Whenever I click "Start watching" under active subscriptions, or go to the linking page for hulu and spotify and then try to link my old account, it shows me that the account exists, and takes me into it, but says I need to resubscribe.PlanStudent Pr...

  • Visitor
  • Whenever I click "Start watching" under active subscriptions, or go to the linking page for hulu and spotify and then try to link my old account, it shows me that the account exists, and takes me int...
  • Vasil
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes