Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146890 Views

69 replies

10 likes

Premium for Family
  • 146890 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92359 Views

89 replies

4 likes

  • 92359 Views
  • 89 replies
  • 4 likes

결제

  지금 베이직 요금제를 쓰고 있습니다 제가 알기로는 구독한 날짜에 결제 되는데 12월1일에 결제 했으면 1월1일에 결제 돼야되는게 아닐까요? 지금은 12월1일에 결제 했는데 12월31일에도 결제 되고 1월31일에 결제되고 한 달도 안 지나서 2월21일에 결제 됐는데 좀 이상하네요

Newbie

<Moderator edit>   지금 베이직 요금제를 쓰고 있습니다 제가 알기로는 구독한 날짜에 결제 되는데 12월1일에 결제 했으면 1월1일에 결제 돼야되는게 아닐까요? 지금은 12월1일에 결제 했는데 12월31일에도 결제 되고 1월31일에 결제되고 한 달도 안 지나서 2월21일에 결제 됐는데 좀 이상하네요

ribezaz

Spotify Star

553 Views

1 replies

1 likes

  • 553 Views
  • 1 replies
  • 1 likes

YemekSepeti 3 Aylık Kod

PlanFree/PremiumCountry Türkiye DeviceGm 9 Pro Operating SystemAndroid One My Question or IssueYemeksepetinden bu 3 aylık indirim kodunu aldım ama yeni hesap açmama rağmen kodu kullanmaya çalıştığımda daha önce premium satın aldığımı ve koddan yararl...

Visitor

Plan Free/Premium Country Türkiye    Device Gm 9 Pro  Operating System Android One   My Question or Issue Yemeksepetinden bu 3 aylık indirim kodunu aldım ama yeni hesap ...

ribezaz

Spotify Star

2473 Views

1 replies

1 likes

  • 2473 Views
  • 1 replies
  • 1 likes

Sound quality

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ribezaz

Spotify Star

461 Views

1 replies

1 likes

  • 461 Views
  • 1 replies
  • 1 likes

Change of plan , continuing duo

I have changed plan from Duo to Individual, but my friend changed her mind and want to keep duo with me, how to reverse this and keep Duo without any gap?PlanFree/PremiumCountry Device Operating System Android (iOS 10, Android Oreo, Windows 10,etc.) ...

Visitor

I have changed plan from Duo to Individual, but my friend changed her mind and want to keep duo with me, how to reverse this and keep Duo without any gap? Plan Free/Premium Country   Device...

Maxim

Spotify Star

491 Views

1 replies

0 likes

  • 491 Views
  • 1 replies
  • 0 likes

Unable to print reciepts due to background change

Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 臘 To whoever made this change, please revert it back or give us a 'save receipt' button as there's no othe...

Casual Listener

Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 🤦   To whoever made this change, please revert ...

Listener-of-Music

Visitor

2687 Views

14 replies

6 likes

  • 2687 Views
  • 14 replies
  • 6 likes

How to switch-off auto billing.

PlanPremiumCountryKenyaDeviceOppo Android Phone, Nvidia ShieldOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I deactivate automatic billing every month? I don't want Spotify to take money from my card automatically...

Regular

Plan Premium Country Kenya Device Oppo Android Phone, Nvidia Shield Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do I deactivate automatic b...

Sneltoo

Casual Listener

4500 Views

7 replies

0 likes

  • 4500 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution App says premium Suspended

The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.

Casual Listener

The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.

Not applicable

1015 Views

5 replies

0 likes

  • 1015 Views
  • 5 replies
  • 0 likes

Superuser Contribution I deleted Facebook but still logged into my Spotify (on mobile). Is there a way to link a new email?

PlanFreeCountryUnited KingdomDeviceSamsung Galaxy S21 Ultra, Samsung Galaxy Tab S8 UltraOperating SystemAndroid Marshmellow My Question or IssueI deleted my Facebook account last year but I kept my Spotify account on mobile. However, I tried to use S...

Regular

Plan Free Country United Kingdom Device Samsung Galaxy S21 Ultra, Samsung Galaxy Tab S8 Ultra Operating System Android Marshmellow   My Question or Issue I deleted my Facebook account ...

Norsklupus

Visitor

3618 Views

6 replies

0 likes

  • 3618 Views
  • 6 replies
  • 0 likes

Amount got deducted but payment failed. I tried again and this time got the premium.

PlanFree/PremiumCountryIndiaDeviceLenovo thinkbook 14Operating System(win 11) My Question or IssueWhen getting student plan, Amount got deducted but payment failed. I tried again and this time got the premium. Will I get the old payment back or not?

Visitor

Plan Free/Premium Country India Device Lenovo thinkbook 14 Operating System (win 11)   My Question or Issue When getting student plan, Amount got deducted but payment failed. I tried...

Leonard19

Visitor

1085 Views

3 replies

0 likes

  • 1085 Views
  • 3 replies
  • 0 likes

Can't invite family member for duo plan

Me and my wife are trying to set up a Duo account. She used to be part of a family account with her relatives but this subscription ended. We tried setting it up a few months ago (before it ended) and got the error message that you can't change premi...

Regular

Me and my wife are trying to set up a Duo account. She used to be part of a family account with her relatives but this subscription ended. We tried setting it up a few months ago (before it ended) an...

Not applicable

1723 Views

7 replies

0 likes

  • 1723 Views
  • 7 replies
  • 0 likes

I was charged twice in my premium account bill on Spotify.

You guys charged me twice on my Spotify premium account I payed it on the 11 of this February and than it asked for me to pay it again this afternoon.

Visitor

You guys charged me twice on my Spotify premium account I payed it on the 11 of this February and than it asked for me to pay it again this afternoon.

Bittencourt

Spotify Star

605 Views

1 replies

0 likes

  • 605 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium user getting ads with music

My Question or IssueLongtime Premium duo user in Singapore recently started getting obnoxious loud ads while listening to MUSIC. Ads are US specific. Eg for Cox internet. reinstalled app twice. Issue persists. Spotify support is terrible. Virtually i...

Casual Listener

My Question or Issue Longtime Premium duo user in Singapore    recently started getting obnoxious loud ads while listening to MUSIC. Ads are US specific. Eg for Cox internet.  re...

Takingmymoney

Visitor

2415 Views

10 replies

1 likes

  • 2415 Views
  • 10 replies
  • 1 likes

My address doesn't seem to be recognized. Other addresses 60 miles come up

I've had Spotify for many years. It was set up by another family member as a gift to me. We were living at our present address at that time. I decided to upgrade my plan to family. For them to use it I need to put our address in. For some unknown rea...

Visitor

I've had Spotify for many years. It was set up by another family member as a gift to me. We were living at our present address at that time. I decided to upgrade my plan to family. For them to use i...

ribezaz

Spotify Star

1008 Views

1 replies

1 likes

  • 1008 Views
  • 1 replies
  • 1 likes

Can't subscribe to a duo plan

PlanPremiumCountryUSDeviceMac airOperating SystemMac My Question or IssueI tried to subscribe to a duo plan for the 2-month offer at the same price as the premium on this page, but when I click "Get Premium Duo" it takes me to the middle of the page ...

Casual Listener

Plan Premium Country US Device Mac air Operating System Mac   My Question or Issue I tried to subscribe to a duo plan for the 2-month offer at the same price as the premium on this pag...

Maxim

Spotify Star

576 Views

5 replies

0 likes

  • 576 Views
  • 5 replies
  • 0 likes

Cancelled subscription, but I still paid for the month. Will it still work?

I cancelled my subscription. But the payment already went through. I want to ensure I get the rest of the months with premium. Considering it is paid for .

Visitor

I cancelled my subscription. But the payment already went through. I want to ensure I get the rest of the months with premium. Considering it is paid for .

Maxim

Spotify Star

364 Views

1 replies

0 likes

  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Duo

Hi all,Got myself and my partner on a spotify duo plan but for some reason everytime she logs in its just showing as a free account even though she followed the link to join my plan and she's on there??PlanPremiumCountry Device(iPhone 8, Samsung Gala...

Casual Listener

Hi all, Got myself and my partner on a spotify duo plan but for some reason everytime she logs in its just showing as a free account even though she followed the link to join my plan and she's on th...

Joan

Moderator

1178 Views

3 replies

0 likes

  • 1178 Views
  • 3 replies
  • 0 likes

Solved!! I was charged but Premium "PAUSED"

I couldn't find any option to contact the support other than via this forum. I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "paused" with the following explanation "Your last payment didn’t ...

Casual Listener

I couldn't find any option to contact the support other than via this forum.   I was going to renew my monthly subscription and was charged successfully but my Premium status changed to "pause...

mmay19

Visitor

5841 Views

5 replies

1 likes

  • 5841 Views
  • 5 replies
  • 1 likes

How to cancel a plan if you arent the manager

So I lost the Gmail on which I had my Spotify account years ago but I still had Spotify on that Gmail so I had a premium plan with my mother and I was the manager plan,but right now I lost that account and can't cancel the plan what should I do?

Casual Listener

So I lost the Gmail on which I had my Spotify account years ago but I still had Spotify on that Gmail so I had a premium plan with my mother and I was the manager plan,but right now I lost that accou...

Bittencourt

Spotify Star

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes