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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13302 Views
  • 26 replies
  • 2 likes
  • 13302 Views
  • 26 replies
  • 2 likes

Superuser Contribution Paying with Visa Card doesn't work

PlanPremiumCountryBrazilDeviceMororola Moto G52Operating SystemAndroid 13 My Question or IssueI'm trying to to get the free 1 month premium but my card isn't working (i already tried free trials on other websites when i got the error and it worked fi...

  • Visitor
  • Plan Premium Country Brazil Device Mororola Moto G52 Operating System Android 13   My Question or Issue I'm trying to to get the free 1 month premium but my card isn't working (i alrea...
  • OscarDC
  • Moderator
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution I payed the 0,01 cents two times to go to premium and get an error message

Hello, i just clicked to join the premium subscription. It went through with the bank payment (ING via iDeal) but when I get back to the Spotify page it says payment failed. I troed again but now I just payed the 0,01 two times. I did get a payment r...

  • Visitor
  • Hello, i just clicked to join the premium subscription. It went through with the bank payment (ING via iDeal) but when I get back to the Spotify page it says payment failed. I troed again but now I j...
  • Novy
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Spotify financing military AI

Hi there,It is hard to find information on this Helsing.ai company. Could you enlighten us ? On what will be invested these 100 million euros ? I refuse to give money to Spotify if his CEO invests in the arm / weapons industry. If there are no guaran...

  • Casual Listener
  • Hi there, It is hard to find information on this Helsing.ai company. Could you enlighten us ? On what will be invested these 100 million euros ? I refuse to give money to Spotify if his CEO invests ...
  • Ryndalyn
  • Visitor
  • 3316 Views
  • 4 replies
  • 5 likes
  • 3316 Views
  • 4 replies
  • 5 likes

Country greece

Hello i am student in romania if I put the Spotify premium I can use it in greece for like 3 months or it is limited in 14days that is says the free program

  • Visitor
  • Hello i am student in romania if I put the Spotify premium I can use it in greece for like 3 months or it is limited in 14days that is says the free program   
  • Luan
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Duo account

Hi, my husband and I both have separate spotify accounts and I've just realised it'll work out cheaper if we join the Duo subscription. If I upgrade my account to Duo and invite him (we live in the same house) will he then need to cancel his current ...

  • Casual Listener
  • Hi, my husband and I both have separate spotify accounts and I've just realised it'll work out cheaper if we join the Duo subscription. If I upgrade my account to Duo and invite him (we live in the s...
  • sinead_bangers
  • Casual Listener
  • 830 Views
  • 2 replies
  • 0 likes
  • 830 Views
  • 2 replies
  • 0 likes

Amount got deducted but payment failed. I tried again and this time got the premium.

PlanFree/PremiumCountryIndiaDeviceLenovo thinkbook 14Operating System(win 11) My Question or IssueWhen getting student plan, Amount got deducted but payment failed. I tried again and this time got the premium. Will I get the old payment back or not?

  • Visitor
  • Plan Free/Premium Country India Device Lenovo thinkbook 14 Operating System (win 11)   My Question or Issue When getting student plan, Amount got deducted but payment failed. I tried...
  • Not applicable
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

How to disconnect Hulu from Spotify account

Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsure how to do that without affecting our current subs...

  • Visitor
  • Our Hulu account is connected to Spotify, but we are now planning to upgrade the Disney+/Hulu plan to add free. But we can’t do that until we disconnect the Hulu account from Spotify and we are unsur...
  • Maxim
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Since Premium will no longer bundle Hulu, will I loose Hulu access?

I received an email that my premium plan will increase. I noticed that the new premium plan does not offer Hulu access. If I do nothing, will I remain having access to Hulu?

  • Casual Listener
  • I received an email that my premium plan will increase. I noticed that the new premium plan does not offer Hulu access. If I do nothing, will I remain having access to Hulu?
  • Leli14
  • Casual Listener
  • 523 Views
  • 2 replies
  • 0 likes
  • 523 Views
  • 2 replies
  • 0 likes

Premium

PlanFreeCountrySlovakiaDevice iPhone XROperating SystemiOS 17 My Question or IssueAfter clicking on a song or a playlist shuffle spotify shows a premium only function notification and i need to pay for premium.

  • Casual Listener
  • Plan Free Country Slovakia Device  iPhone XR Operating System iOS 17   My Question or Issue After clicking on a song or a playlist shuffle spotify shows a premium only function no...
  • Janiga242424
  • Casual Listener
  • 299 Views
  • 5 replies
  • 0 likes
  • 299 Views
  • 5 replies
  • 0 likes

Cancel subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

How come when I switch from Premium Family to Premium Duo I can't bring one of my members over?

I previously had 2 other people on my Premium Family account. I removed one person and wanted to downgrade to Premium Duo since I don't need the Family account anymore. But when I made the change it removed the 2nd person on my account and I have to ...

  • Newbie
  • I previously had 2 other people on my Premium Family account. I removed one person and wanted to downgrade to Premium Duo since I don't need the Family account anymore. But when I made the change it ...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

got verified for one more year of student account and got charged normally

I signed up and got reverified for a student account with the discounted price last month and I still got charged the normal premium account price and my account went back to saying premium and not student.

  • Visitor
  • I signed up and got reverified for a student account with the discounted price last month and I still got charged the normal premium account price and my account went back to saying premium and not s...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

How do I cancel my family membership when I can’t assess the main account

I can’t assess the main account for family plan how do I cancel my account so I am not paying for a double membership

  • Visitor
  • I can’t assess the main account for family plan how do I cancel my account so I am not paying for a double membership
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Unable to login to Hulu with Spotify Premium Student

Signed up for Spotify Premium student but am unable to access Hulu. I goto services > Hulu Start Watching and end up on a Hulu page with a bunch of subscription offers and am unable to login using the Spotify credentials.PlanPremium StudentCountryUSA...

  • Regular
  • Signed up for Spotify Premium student but am unable to access Hulu. I goto services > Hulu Start Watching and end up on a Hulu page with a bunch of subscription offers and am unable to login using...
  • JoshL4U
  • Casual Listener
  • 1261 Views
  • 16 replies
  • 0 likes
  • 1261 Views
  • 16 replies
  • 0 likes

Individual Basic Plan subscription issues

I have been experiencing an issue with this for 2 months now. There have been multiple reports in the media (Martin Lewis- MSE) about the ability to downgrade from Individual Premium to Individual Basic for £1 less a month if, for example, you have h...

  • Casual Listener
  • I have been experiencing an issue with this for 2 months now. There have been multiple reports in the media (Martin Lewis- MSE) about the ability to downgrade from Individual Premium to Individual Ba...
  • Jeffrocop
  • Casual Listener
  • 1087 Views
  • 5 replies
  • 0 likes
  • 1087 Views
  • 5 replies
  • 0 likes

Unable to use free subscription plan given by Microsoft

Hi All, I am unable to use free subscription plan which I received from Microsoft. When I am entering voucher code it's shows me eror. Hopefully I can attach the screenshot if I have.

  • Visitor
  •   Hi All, I am unable to use free subscription plan which I received from Microsoft. When I am entering voucher code it's shows me eror. Hopefully I can attach the screenshot if I have.
  • Bittencourt
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes