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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131207 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
63992 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
244534 Views
150 replies
13 likes
I want to make my wife the plan manager instead of me
I want to make my wife the plan manager instead of me
Spotify Star
535 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone 15 Pro MaxOperating SystemiOS18My Question or IssueHello, I had Spotify Student for a year but after that year my subscription was automatically changed to Spotify Premium Individual even though I am still a stude...
Plan Free/Premium Country Device iPhone 15 Pro Max Operating System iOS18 My Question or Issue Hello, I had Spotify Student for a year but after that year my subscription was automati...
Spotify Star
315 Views
1 replies
0 likes
I am unable to add my address , its not even showimg the area. How i am supposed to add my partner if i cant add my address . On the other hand i can see the address on google map Plan Duo Country United arab emirates Device (Iphone 15) Operating Sys...
I am unable to add my address , its not even showimg the area. How i am supposed to add my partner if i cant add my address . On the other hand i can see the address on google map Plan Duo ...
Spotify Star
536 Views
1 replies
0 likes
PlanFamily PremiumCountryThailandDeviceiPhone 14 Pro MaxOperating SystemLatest iOS My Question or IssueMy wife and I have a Family Premium Account based in Thailand. She is currently traveling in Canada and the audiobook she wants to listen to is sho...
Plan Family Premium Country Thailand Device iPhone 14 Pro Max Operating System Latest iOS My Question or Issue My wife and I have a Family Premium Account based in Thailand. ...
Spotify Star
264 Views
1 replies
0 likes
PlanPremiumCountryColombia Devicewindows, Ios, android Operating System(iOS 10, Android Oreo, Windows 10, etc.) My Question or IssueI paid 20 days ago my student plan but now it is saying that I am on the free plan, which is not true, I already check...
Plan Premium Country Colombia Device windows, Ios, android Operating System (iOS 10, Android Oreo, Windows 10, etc.) My Question or Issue I paid 20 days ag...
Spotify Star
217 Views
1 replies
0 likes
PlanFree/PremiumCountry Device Operating System My Question or IssueHello I am currently in a single premium plan which started on 10/25/24. I would like to change to the duo plan. When I go to change my plan on the android or windows computer (tried...
Plan Free/Premium Country Device Operating System My Question or Issue Hello I am currently in a single premium plan which started on 10/25/24. I would lik...
Moderator
438 Views
4 replies
0 likes
I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expires, deletes my family setup and I have to setup all...
I have been using Spotify Premium ever since it became available in India. In the previous years I remember it being hard to figure out how to pay annually or setup an auto-renew. Every year it expir...
Visitor
17877 Views
8 replies
1 likes
I wanted to add my girl to my spotify duo account.That was declined because she was on a family account the past year.So we decided to get her a duo account and get me in it.Now it keeps saying there is an error.What is going on?I still have my premi...
I wanted to add my girl to my spotify duo account. That was declined because she was on a family account the past year. So we decided to get her a duo account and get me in it. Now it keeps saying...
Spotify Star
1159 Views
8 replies
0 likes
I can't subscribe for annually, I have tried alot of times but have not be able to do so
I can't subscribe for annually, I have tried alot of times but have not be able to do so
Spotify Star
217 Views
1 replies
0 likes
PlanFree/PremiumCountryuk DeviceiPhoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need to upgrade to Spotify premium through my phone provider (vodaphone), I am told this can be done through your website - the page /...
Plan Free/Premium Country uk Device iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I need to upgrade to Spotify premium thr...
Spotify Star
250 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a premium subscription, and I needed to renew it since the billing date is coming up s...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
Casual Listener
287 Views
2 replies
0 likes
i want to cancel my plan and get a refund. You promised 1st month freebut billed same time. Cancel and refund same time.
i want to cancel my plan and get a refund. You promised 1st month free but billed same time. Cancel and refund same time. <removed screenshot due to it containing sensitive info>...
Spotify Star
206 Views
1 replies
0 likes
PlatformPremium studentCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am being charged for 2 different charges from spotify. One charge is for the amoun...
Platform Premium student Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I a...
Visitor
528 Views
2 replies
0 likes
PlanPremiumCountry - US My Question or IssueThis morning - 3 members were added to my Family Premium Plan. Two (2) Spotify Connect users, and one user noted as "Spotify" user. When they were added it also logged me out my account, requiring me to sig...
Plan Premium Country - US My Question or Issue This morning - 3 members were added to my Family Premium Plan. Two (2) Spotify Connect users, and one user noted as "Spotify" ...
Spotify Star
340 Views
1 replies
0 likes
I signed up yesterday for premium with PayPal and got confirmation of receipt. So far I’m still getting ads between songs, and I CANT unlock audiobooks
I signed up yesterday for premium with PayPal and got confirmation of receipt. So far I’m still getting ads between songs, and I CANT unlock audiobooks
Moderator
238 Views
1 replies
0 likes
PlanPremium Indiv.CountryUSA My Question or IssueI was on the Premium Duo plan. Then I had an expired credit card as payment and was automatically downgraded to free. I then updated payment and went premium again, but I accidentally chose "Premium In...
Plan Premium Indiv. Country USA My Question or Issue I was on the Premium Duo plan. Then I had an expired credit card as payment and was automatically downgraded to free. I then updated ...
Spotify Star
221 Views
1 replies
0 likes
PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...
Plan Premium Individual Country USA My Question or Issue Hello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when tryin...
Newbie
44865 Views
29 replies
2 likes
Hello, I want to switch to using yearly Spotify premium gift card and want to remove my card details, is that possible? So I won't be a monthly user just go through the yearly option as it's alot cheaper and saves me money.If I was to purchase and re...
Hello, I want to switch to using yearly Spotify premium gift card and want to remove my card details, is that possible? So I won't be a monthly user just go through the yearly option as it's alot che...
Moderator
2610 Views
8 replies
0 likes
How do I cancel my subscription when I don't know what my login details are. I have tried my email address but not accepting. $13.99 is still be direct debited from my account.
How do I cancel my subscription when I don't know what my login details are. I have tried my email address but not accepting. $13.99 is still be direct debited from my account.
Spotify Star
474 Views
1 replies
0 likes
Today, when I opened the Windows app version of Spotify, I got a popup ad. It took over the app, occupying the centre of the screen, and I was unable to use the program until I dismissed it. I've checked my notification settings, and I already had al...
Today, when I opened the Windows app version of Spotify, I got a popup ad. It took over the app, occupying the centre of the screen, and I was unable to use the program until I dismissed it. I've c...
Spotify Star
579 Views
1 replies
0 likes
