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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21934 Views

28 replies

4 likes

  • 21934 Views
  • 28 replies
  • 4 likes

Charging and Billing

I had subscribed to a 3-month free trial. However, I canceled the premium subscription before the trial ended. Despite this, the money was still charged from my card. PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Op...

Visitor

I had subscribed to a 3-month free trial. However, I canceled the premium subscription before the trial ended. Despite this, the money was still charged from my card.   Plan Free/Premium Cou...

Maxim

Spotify Star

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Someone has hacked my account

Some one hacked my account from Columbia. How do I close my account?

Visitor

Some one hacked my account from Columbia. How do I close my account?

Maxim

Spotify Star

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

I’ve paid for premium but still showing as free account & getting ads

PlanPremiumCountryUkDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuenot getting premium that has been paid for

Newbie

Plan Premium Country Uk Device (iPhone  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue not getting premium that has been paid for 

Maxim

Spotify Star

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed autopay

My autopay of 119 was failed due to insufficient funds in my account. Will this effect my cibil score ?

Visitor

My autopay of 119 was failed due to insufficient funds in my account. Will this effect my cibil score ?

AlejaR

Moderator

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium nefunguje

Premium netunguje ani druhy den. Je možné, že jsem zřídil druhy účet. Prosim o převedení platby k prvnimu účtu, kzery používám zdarma.

Visitor

Premium netunguje ani druhy den. Je možné, že jsem zřídil druhy účet. Prosim o převedení platby k prvnimu účtu, kzery používám zdarma.

AlejaR

Moderator

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Paypal gone?

PlanPremiumCountryNorwayDeviceSamsung Galaxy 23 ultra My Question or IssueI had Spotify set to a recurring payment through paypal. Now it says the payment did not go through and if I want to get it going again the paypal option is grayed out. I was a...

Regular

Plan Premium Country Norway Device Samsung Galaxy 23 ultra     My Question or Issue I had Spotify set to a recurring payment through paypal. Now it says the payment did not go thro...

fundinn

Regular

387 Views

7 replies

1 likes

  • 387 Views
  • 7 replies
  • 1 likes

Superuser Contribution Payment failed despite having sufficient balacne

Why is my payment failed when i have sufficient funds in my bank acccount & i cant have my old premium plan back

Visitor

Why is my payment failed when i have sufficient funds in my bank acccount & i cant have my old premium plan back

AlejaR

Moderator

215 Views

1 replies

0 likes

Premium for Family
  • 215 Views
  • 1 replies
  • 0 likes

not the same prices

Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the subscription is 5.99$/month, why is that?

Visitor

Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the ...

Maxim

Spotify Star

189 Views

2 replies

0 likes

  • 189 Views
  • 2 replies
  • 0 likes

Money

Help me!I need my money back right now!i’m very hungry and sad

Visitor

Help me! I need my money back right now! i’m very hungry and sad😭😔

Luan

Spotify Star

185 Views

1 replies

0 likes

  • 185 Views
  • 1 replies
  • 0 likes

Payment Deducted from EasyPaisa, But Premium not activated

PlanFree/PremiumCountryPAKISTANDeviceiPhone 15 pro maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday I purchased spotify premium plan (individual 1 year). I made the payment using the Easypaisa option on checkou...

Casual Listener

Plan Free/Premium Country PAKISTAN Device iPhone 15 pro max Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Yesterday I purchased spotify premium p...

Luan

Spotify Star

420 Views

3 replies

0 likes

  • 420 Views
  • 3 replies
  • 0 likes

Family Premium Subscription Problem

My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, nor was there any warning asking if I was sure I want...

Visitor

My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, no...

Maxim

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Why do I keep getting charged 75 pesos every month? I didn't subscribe.

Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.

Visitor

Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.

Maxim

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

No email attached to account, what to do?

I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? i've been afraid of logging out of the account and ...

Visitor

I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? ...

Maxim

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Subscription paid after 14 calendar days

Plan Premium Country Device Google pixel 6 Operating System Android My Question or Issue hello, why did my subscriptions pay 14 calendar days later, I paid for a subscription on [date removed by Mod], today the money was debited, there is no date in ...

Newbie

Plan Premium Country   Device Google pixel 6 Operating System Android   My Question or Issue hello, why did my subscriptions pay 14 calendar days later, I paid for a sub...

Maxim

Spotify Star

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I get refunded for Spotify charging me with Premium Individual?

I am a student and that is what I registered as but Spotify never sent me an email to register again as a student and then it began charging me for Individual Premium

Casual Listener

I am a student and that is what I registered as but Spotify never sent me an email to register again as a student and then it began charging me for Individual Premium

Dessi

Moderator

241 Views

3 replies

1 likes

  • 241 Views
  • 3 replies
  • 1 likes

Me&my duo didn't cancel my subscription but they sent me an canceled mail

I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.

Visitor

I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.

Maxim

Spotify Star

164 Views

1 replies

0 likes

  • 164 Views
  • 1 replies
  • 0 likes

Me cobraron 2 veces que puedo hacer

Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema

Visitor

Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema

Bittencourt

Spotify Star

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution failed payment

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

Casual Listener

i am trying to purchase 3 month sup with telda card but it keeps saying failed payment

JOSHUA_WEDEKIND

Visitor

1112 Views

4 replies

0 likes

  • 1112 Views
  • 4 replies
  • 0 likes

Superuser Contribution Stop charging me for a cancelled subscription

On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023

Visitor

On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023

Not applicable

1106 Views

5 replies

0 likes

  • 1106 Views
  • 5 replies
  • 0 likes