Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 51907 Views
  • 23 replies
  • 4 likes
  • 51907 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32519 Views
  • 19 replies
  • 2 likes
  • 32519 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21819 Views
  • 8 replies
  • 1 likes
  • 21819 Views
  • 8 replies
  • 1 likes

Premium Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan two duo users simultaneously listen to two different playlists. We use a variety of devic...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Can two...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Solved!! New Premium Subscriber but Can’t Select Audio Quality

PlanPremiumCountryUSADeviceIPhone 11 Pro maxOperating System(iOS 14.7.1 My Question or IssueI app says I’m premium but when I connect to my Denon AVR-X6500H under audio quality it says “These option are not available when listening on another device....

  • Casual Listener
  • Plan Premium Country USA Device IPhone 11 Pro max Operating System (iOS 14.7.1    My Question or Issue I app says I’m premium but when I connect to my Denon AVR-X6500H under audio...
  • Maxim
  • Spotify Star
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Superuser Contribution 2 accounts mistake

PlanPremium/FamilyFrance My Question or IssueHi ! Some months ago I created a profil and started the free trial for Spotify Premium (solo). For some reasons, I created a new profile some weeks later (that I currently use everyday), and I did not come...

  • Visitor
  • Plan Premium/Family France   My Question or Issue Hi !   Some months ago I created a profil and started the free trial for Spotify Premium (solo).   For some reasons, I create...
  • Ver
  • Spotify Legend
  • 1631 Views
  • 4 replies
  • 1 likes
  • 2 accounts
    accounts mistake
    Spotify family
    Spotify Premium
  • 1631 Views
  • 4 replies
  • 1 likes

Superuser Contribution I KEEP GETTING HACKED

PlanFamily premium Country USADeviceAlcatel 360, Dell PCOperating SystemAndroid, win 10 My Question or Issue My account keeps getting hacked. Over and over. I've done everything, I've scoured my computer and phone. I've changed passwords. Twice now s...

  • Visitor
  • Plan Family premium   Country  USA Device Alcatel 360, Dell PC Operating System Android, win 10   My Question or Issue  My account keeps getting hacked. Over and over. ...
  • Elena
  • Moderator
  • 25817 Views
  • 13 replies
  • 12 likes
  • 25817 Views
  • 13 replies
  • 12 likes

Solved!! Problems Getting By People Of Nepal Regarding Spotify

Spotify users are increasing day by day in Nepal so considering that we extremely need a local digital wallet for purchasing Spotify premium in Nepal like India and other countries and I think that due to this problem Spotify is not getting premium m...

  • Visitor
  • Spotify users are increasing day by day in Nepal so considering that we extremely need a local digital wallet for purchasing Spotify premium in Nepal like India and other countries and I think that d...
  • Maxim
  • Spotify Star
  • 480 Views
  • 1 replies
  • 6 likes
  • 480 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Payconiq as a payment method

Straight to the point:I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ (our version of IDEAL).As it stands now in Belgium, ...

  • Casual Listener
  • Straight to the point: I noticed that in the Netherlands, users can subscribe to a Spotify Premium account with the payment method IDEAL. In Belgium, we don't have that. However, we do have PAYCONIQ...
  • MafeG
  • Spotify Legend
  • 524 Views
  • 3 replies
  • 0 likes
  • Payment
    payment methods
  • 524 Views
  • 3 replies
  • 0 likes

Problems joining Duo Premium

I recently upgraded from a personal premium account to premium duo, so that I could add my boyfriend (who lives with me).However, when he tried to join (from his basic spotify account) he received an error message saying that it was not possible to j...

  • Newbie
  • I recently upgraded from a personal premium account to premium duo, so that I could add my boyfriend (who lives with me). However, when he tried to join (from his basic spotify account) he received ...
  • Luke
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgraded to Duo but plan not showing on all devices

PlanDuoCountry UK DeviceiPhone 8Operating SystemiOS 14.4 My Question or IssueI upgraded to Duo yesterday via the website and account shows as Duo on desktop, but account is still showing as premium on mobile phone. How do I update plan on the app? Sh...

  • Casual Listener
  • Plan Duo Country UK   Device iPhone 8 Operating System iOS 14.4   My Question or Issue I upgraded to Duo yesterday via the website and account shows as Duo on desktop, but account...
  • MafeG
  • Spotify Legend
  • 504 Views
  • 6 replies
  • 0 likes
  • 504 Views
  • 6 replies
  • 0 likes

Superuser Contribution I have Family Premium and I want to connect o Hulu. It doesn't work!

Spotify closed this post with a really crappy explanation. https://community.spotify.com/t5/Closed-Ideas/Hulu-Spotify-Family-Plan-with-Hulu/idi-p/2348892?collapse_discussion=true So basically, I pay for a premium account for my family and you're tell...

  • Visitor
  • Spotify closed this post with a really crappy explanation.   https://community.spotify.com/t5/Closed-Ideas/Hulu-Spotify-Family-Plan-with-Hulu/idi-p/2348892?collapse_discussion=true   So...
  • Kiril
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

[Other] Spotify should notify existing users when they release new subscription plans.

Spotify released Duo in September 2020. I joined Spotify's Family plan (with only two members in my plan) in 2019. When Spotify released Duo, they failed to notify existing customers. Almost a year later, I stumbled upon the Duo plan when I was seeki...

  • Visitor
  • Spotify released Duo in September 2020.  I joined Spotify's Family plan (with only two members in my plan) in 2019.  When Spotify released Duo, they failed to notify existing customers.&nbs...
  • OneByBoo
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Other
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Opening "Spotify Premium Duo" Page in account leads to blank empty white page.

PlanPremium DuoCountryCanadaDeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueWhen trying to access the Spotify Premium Duo tab in account, (https://www.spotify.com/ca-en/duo/welcome/) all I get is a blank white screen.

  • Newbie
  • Plan Premium Duo Country Canada Device Windows 10 PC Operating System Windows 10   My Question or Issue When trying to access the Spotify Premium Duo tab in account, (https://www.spoti...
  • Elena
  • Moderator
  • 396 Views
  • 4 replies
  • 1 likes
  • 396 Views
  • 4 replies
  • 1 likes

[Community][Other] "address to general" problem means we cant set up premium family

Hello - weve had a family spotify account for several years - but one of the accounts ended up being removed (probably us). As we tried to rejoin this account to the family account - we tripped up at the address check (where we all live). Our rural U...

  • Visitor
  • Hello  - weve had a family spotify account for several years - but one of the accounts ended up being removed (probably us). As we tried to rejoin this account to the family account - we tripped...
  • OneByBoo
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Community
    Other
  • 239 Views
  • 1 replies
  • 0 likes

Free Spotify and Playlists

Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then? Will they still be there? Can I still make playlists or add to existing playlists? And can others use my pl...

  • Newbie
  • Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then?  Will they still be there?  Can I still make p...
  • Saqibfraz
  • Regular
  • 455 Views
  • 2 replies
  • 0 likes
  • Free
    Playlists
  • 455 Views
  • 2 replies
  • 0 likes

Ads on premium

PlanPremiumCountryBrazil DeviceComputer Operating SystemLinux My Question or IssueI'm getting advertisements on Spotify despite having the premium subscription. Here's one example of Spotify advertising an album in its home page from an artist I have...

spotify ad.jpg
  • Regular
  • Plan Premium Country Brazil   Device Computer   Operating System Linux   My Question or Issue I'm getting advertisements on Spotify despite having the premium subscription....
  • Bittencourt
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

CIS Region Subscriptions and Prices

I'm a resident of Armenia and only have payment options available that are Armenian. I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country is no better economically than the latter, let alone that I ...

  • Newbie
  • I'm a resident of Armenia and only have payment options available that are Armenian.  I am hugely disappointed that the Armenian prices are higher than prices in Russia, although the country is...
  • Maxim
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
    Price
    region
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant delete payment options

PlanPremiumOperating SystemWindows 10 My Question or IssueCanceled premium and wanted to remove debit card information but cant seem to find the option to do so.

  • Newbie
  • Plan Premium Operating System Windows 10   My Question or Issue Canceled premium and wanted to remove debit card information but cant seem to find the option to do so.
  • Eni
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Changing countries while on an annual subscription

My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to the US in 3 months. Would he be able to continue us...

  • Newbie
  • My friend is on Spotify Free in Canada. If I buy him a 99 CAD annual subscription gift card and he switches to Premium free trial, can he redeem it right before the end of trial? He's also moving to ...
  • Luke
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • canada
    Gift Card
    moving
    Premium
    US
  • 388 Views
  • 1 replies
  • 0 likes

[Other] Give Premium Subscribers The Same Benefits As Premium Student

I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free streaming access to all of Spotifys content for $4...

  • Visitor
  • I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free...
  • Luke
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Other
  • 264 Views
  • 1 replies
  • 0 likes

[Other] Can low-income folks (who LOVE the free service) get a reduced premium rate?

I get Social Security and cannot work (or intelligibly speak) anymore because of my disabilities. I love the music and podcasts on Spotify. I have proof (letter from government to verify). I want to be able to bypass ads since tying to click past the...

  • Visitor
  • I get Social Security and cannot work (or intelligibly speak) anymore because of  my disabilities.  I love the music and podcasts on Spotify.   I have proof (letter from governmen...
  • Luke
  • Spotify Star
  • 426 Views
  • 1 replies
  • 2 likes
  • Other
  • 426 Views
  • 1 replies
  • 2 likes