Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • CindyGavin
  • Visitor
  • 6754 Views
  • 24 replies
  • 2 likes
  • 6754 Views
  • 24 replies
  • 2 likes

Superuser Contribution Pagamento duplicado com apenas um recibo

Olá meu pagamento é feito pelo débito, vence todo dia 22. Esse mês foi descontado dia 22 e no dia 25 o nubank me notificou outra cobrança no Spotify , mas na área de recibos só tem o recibo do dia 25. Mas no meu saldo foi debitado nos 2 dias . O que ...

  • Newbie
  • Olá meu pagamento é feito pelo débito, vence todo dia 22. Esse mês foi descontado dia 22 e no dia 25 o nubank me notificou outra cobrança no Spotify , mas na área de recibos só tem o recibo do dia 25...
  • Yordan
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

an issue with the pin for my Spotify Premium gift care

PlanFree/PremiumCanada iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10)i inadvertently destroyed a couple of characters of my PIN for a Spotify Premium gift card. Is there any way I might be able to redeem the card unde...

  • Newbie
  • Plan Free/Premium Canada   iPad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10) i inadvertently destroyed a couple of characters of my PIN for a Spotify Pre...
  • AdamDam
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Solved!! How do I switch from Duo to Family?

How do I switch from Duo to Family plan? PlanPremiumCountryBelgium  

  • Newbie
  • How do I switch from Duo to Family plan?   Plan Premium Country Belgium    
  • AdamDam
  • Spotify Star
  • 2917 Views
  • 3 replies
  • 0 likes
  • 2917 Views
  • 3 replies
  • 0 likes

Superuser Contribution premium trial with honey wont work

i got an add for 3 months of spotify premium with honey, so i downloaded honey on my pc and it just took my to the home page. i looked everywhere for the place where i could activate my trial, but i cant find it anywhere. ive tried to activate it on ...

  • Visitor
  • i got an add for 3 months of spotify premium with honey, so i downloaded honey on my pc and it just took my to the home page. i looked everywhere for the place where i could activate my trial, but i ...
  • Yordan
  • Moderator
  • 18115 Views
  • 38 replies
  • 2 likes
  • 18115 Views
  • 38 replies
  • 2 likes

Gift card

PlanFree/PremiumCountry Device(iPhone X)Operating System(iOS 10, Windows 10,etc.) My Question or IssueI got a €30 gift card I redeemed it on august 26, my subscription has now ended but it should normally go for another month right?

  • Visitor
  •   Plan Free/Premium Country   Device (iPhone X) Operating System (iOS 10, Windows 10,etc.)   My Question or Issue I got a €30 gift card I redeemed it on august 26, my subscr...
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount to Individual Premium

I reverified my student id for student discount and it worked since it was showing I was eligible till next year. But my auto pay deducted money according to premium Individual. If I link my UPI to student discount now, will i get refund for the addi...

  • Visitor
  • I reverified my student id for student discount and it worked since it was showing I was eligible till next year. But my auto pay deducted money according to premium Individual.  If I link my U...
  • Joan
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gifting a friend premium for 2 months

PlanFamily PremiumCountrygermanyDeviceXiaomi Redmi note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuehey I got the popup to gift a friend premium for a couple months but I clicked off and was unable to find it again in...

  • Newbie
  • Plan Family Premium Country germany Device Xiaomi Redmi note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue hey I got the popup to gift a friend...
  • Rebvik
  • Visitor
  • 13336 Views
  • 7 replies
  • 0 likes
  • 13336 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unable to change region/country

PlanPremiumCountryOriginally UK, now Austria My Question or IssueI have moved countries from the UK and now live in Austria.My UK bank account is just about out of money, and so I need to change the payment method. However, when I add my Austrian ban...

  • Newbie
  • Plan Premium Country Originally UK, now Austria   My Question or Issue I have moved countries from the UK and now live in Austria. My UK bank account is just about out of money, and so I ...
  • aarundale
  • Newbie
  • 213 Views
  • 3 replies
  • 1 likes
  • 213 Views
  • 3 replies
  • 1 likes

Superuser Contribution Hulu + Spotify Bundle stopped working

PlanStudent Premium Spotify + HuluCountryU.S.A DeviceMicrosoft Surface Windows 11 My Question or IssueI was able to watch the Hulu from my Spotify account since I got it, last time I used it was a couple weeks ago, using the "start watching" link fro...

  • Casual Listener
  •   Plan Student Premium Spotify + Hulu Country U.S.A   Device Microsoft Surface  Windows 11   My Question or Issue I was able to watch the Hulu from my Spotify account s...
  • Brity858
  • Newbie
  • 366 Views
  • 4 replies
  • 0 likes
  • 366 Views
  • 4 replies
  • 0 likes

Premium to Premium Students

From Normal single Premium to Premium StudentsSwiss DeviceIphone 14 ProOperating SystemIOS My Question or Issue I have just confirmed my status as a student to get the discount. Now the screen didnt change the subscriptionplan. Do i have to do someth...

  • Visitor
  •     From Normal single Premium to Premium Students Swiss   Device Iphone 14 Pro Operating System IOS   My Question or Issue   I have just confirmed my status as a...
  • Maxim
  • Spotify Star
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Error when upgrading to Duo

Hello. I am currently on Premium Individual and I'd like to upgrade to Premium Duo, but when I click on the Select button for that plan from this page: https://www.spotify.com/us/account/subscription/change/ I get this error: ------------------------...

  • Regular
  • Hello. I am currently on Premium Individual and I'd like to upgrade to Premium Duo, but when I click on the Select button for that plan from this page:   https://www.spotify.com/us/account/sub...
  • DXZited1
  • Visitor
  • 661 Views
  • 8 replies
  • 0 likes
  • 661 Views
  • 8 replies
  • 0 likes

Superuser Contribution Switching Plan under 3 mo free trial

PlanFree/PremiumCountryCanadaDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just started a 3 mo free trial and selected Duo. I should have selected Family because the other user of the plan will be my 12 year old...

  • Casual Listener
  • Plan Free/Premium Country Canada Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just started a 3 mo free trial and selected Duo. I...
  • Joan
  • Moderator
  • 454 Views
  • 4 replies
  • 0 likes
  • 454 Views
  • 4 replies
  • 0 likes

Audiobooks locked on Premium Individual plan

PlanPremium individualCountryNew ZealandDeviceHuawei, IOS, Macbook and web appOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Premium Individual plan however I cannot access audiobooks, they are all locked and I h...

  • Newbie
  • Plan Premium individual Country New Zealand Device Huawei, IOS, Macbook and web app Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a Premiu...
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Payment method and country don't match

Hi, I have a Premium account, and I need to update my card details. Me, my internet connection, my Spotify account, my card issuer, and my billing address are all in the US. Spotify is telling me that my payment method and country don't match, but is...

  • Newbie
  • Hi,   I have a Premium account, and I need to update my card details.   Me, my internet connection, my Spotify account, my card issuer, and my billing address are all in the US.  ...
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Getting ads on Family plan

PlanFamily PlanCountryUSADeviceiPhone 12 pro max and MBPOperating SystemiOS 17.1.1, OSX 14.1.1 My Question or IssueI have been getting ads on my podcast episodes, yes I have logged out and back in I have changed my password as well. And no the podcas...

  • Visitor
  •   Plan Family Plan Country USA Device iPhone 12 pro max and MBP Operating System iOS 17.1.1, OSX 14.1.1   My Question or Issue I have been getting ads on my podcast episodes, yes...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 2 likes
  • 246 Views
  • 1 replies
  • 2 likes

Premium Duo Subscription gone

PlanPremium DuoCountryGermany Device(OnePlus 10 Pro, OnePlus 9 Pro)Operating System(Android, Windows 10) My Question or Issue Beginning of October I was notified per mail that the price for the Premium Duo will increase as of 1st of January 2024 and ...

  • Casual Listener
  • Plan Premium Duo Country Germany  Device (OnePlus 10 Pro, OnePlus 9 Pro) Operating System (Android, Windows 10)   My Question or Issue   Beginning of October I was notified ...
  • mwagenbr
  • Casual Listener
  • 669 Views
  • 7 replies
  • 3 likes
  • 669 Views
  • 7 replies
  • 3 likes

Hallo,seit einigen Jahren habe ich das Abo Spotify Premium Letzung Abbuchu

Hallo,seit einigen Jahren habe ich das Abo Spotify Premium Letzung Abbuchung war am 20.11.2023Nun erscheint aber Kontoeinstellungen Abo Spotfiy Free.Zwischen der Musik die auch auch nicht mehr offline läuft kommt immer Werbung.Dies kann es ja wohl ni...

  • Visitor
  • Hallo, seit einigen Jahren habe ich das Abo Spotify Premium Letzung Abbuchung war am 20.11.2023 Nun erscheint aber Kontoeinstellungen Abo Spotfiy Free.Zwischen der Musik die auch auch nicht mehr of...
  • MinervaMay
  • Newbie
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

I can’t get my code for a gift card

PlanFree/PremiumCountry DeviceiPhone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got a gift card for Spotify premium. So I was scratching on card so I could get the code, but now I am unable to get the code since I...

  • Newbie
  •   Plan Free/Premium Country   Device iPhone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got a gift card for Spotify premium. So...
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Can i get my money back if the auto-pay was active, but i didnt wanted to pay the subscription?

Hey. So, i literally just got notified that i got cash-out the Spotify subscription ( I'm form Colombia), although i didn't wanted to.So my question is:¿Can i get my money back? Ty for reading, and hope i get an answer soon.

  • Newbie
  • Hey.    So, i literally just got notified that i got cash-out the Spotify subscription ( I'm form Colombia), although i didn't wanted to. So my question is: ¿Can i get my money back?&nb...
  • Anyk17
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do I hear adverts with a premium membership?

Hi there,I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why? PlanPremiumCountryItaly

  • Casual Listener
  • Hi there, I've been paying a subscription for years and now I suddenly started hearing adverts on Spotify. Why?   Plan Premium Country Italy
  • hickory4
  • Casual Listener
  • 1501 Views
  • 4 replies
  • 1 likes
  • advert
    Premium
  • 1501 Views
  • 4 replies
  • 1 likes