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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4849 Views
  • 23 replies
  • 2 likes
  • 4849 Views
  • 23 replies
  • 2 likes

I'm gonna be charge 10€ for August but I was still a student

I had a student account but it seems that it stopped After July. But I'm still a student and wanna keep my student suscription. How Can I not be charged for a non student subscription for August and September.

  • Visitor
  • I had a student account but it seems that it stopped After July. But I'm still a student and wanna keep my student suscription. How Can I not be charged for a non student subscription for August and ...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

I want to change my payment method card but it doesn't match the country that I am in

PlanPremiumCountrycurrently Spain My Question or IssueI am going to travel so I want to use my other credit card for the payments. This credit card has a Lithuanian IBAN. How can I use this card even if I am not in Lithuania?

  • Newbie
  • Plan Premium Country currently Spain   My Question or Issue I am going to travel so I want to use my other credit card for the payments. This credit card has a Lithuanian IBAN. How can I u...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Is it possible to change billing date or end my premium features early

I'd like to change my billing date to match when all my other bills go out for consistency and budget planning reasons. I've just cancelled premium and my account will change to Spotify Free on 19/05/2023. However, I want to resubscribe on the 16/05,...

  • Casual Listener
  • I'd like to change my billing date to match when all my other bills go out for consistency and budget planning reasons. I've just cancelled premium and my account will change to Spotify Free on 19/05...
  • Not applicable
  • 246 Views
  • 5 replies
  • 0 likes
  • 246 Views
  • 5 replies
  • 0 likes

My paid subcriptionis not letting me log on to the 3 month trail of Spotify

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Will 3rd party subscriptions mess up my account?

PlanPremium FamilyCountryDenmark - Oister subscription My Question or IssueHi - with my cell phone carrier (Oister in Denmark) I am able to subscribe to Spotiy Premium Family at a cheaper rate than oridinary. BUT - i already have an existing account ...

  • Visitor
  • Plan Premium Family Country Denmark - Oister subscription       My Question or Issue Hi - with my cell phone carrier (Oister in Denmark) I am able to subscribe to Spotiy Premiu...
  • Maxim
  • Spotify Star
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Student discount

I used the student discount for my undergrad, now I’m in graduate school and can’t use it again? Even if it’s a different school?PlanPremiumCountryUSA My Question or Issue

  • Newbie
  • I used the student discount for my undergrad, now I’m in graduate school and can’t use it again? Even if it’s a different school? Plan Premium Country USA   My Question or Issue  
  • Maxim
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Solved!! What happens to my subscription when I change my location?

PlanPremium My Question or IssueI would like to know how I will be charged if I change my location to a country different from the one I am subscribed in. I am currently residing in Egypt and the premium subscription here is 50 EGP per month. I will ...

  • Casual Listener
  • Plan Premium   My Question or Issue I would like to know how I will be charged if I change my location to a country different from the one I am subscribed in. I am currently residing in Egyp...
  • Maxim
  • Spotify Star
  • 5305 Views
  • 10 replies
  • 0 likes
  • 5305 Views
  • 10 replies
  • 0 likes

Payment method updated but both new and old card are getting deducted

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have updated my payment method to another credit card but I am still getting charged to my ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3 months free not working

PlanFree/PremiumCountryUSADevicewindows pc and iphone 8Operating SystemiOS 10 and Windows 10 My Question or IssueI've never had premium before and keep hearing about the 3 free months ad. I click on the ad from within the spotify app on my pc and it ...

  • Casual Listener
  • Plan Free/Premium Country USA Device windows pc and iphone 8 Operating System iOS 10 and Windows 10   My Question or Issue I've never had premium before and keep hearing about the 3 fr...
  • Susan_GP
  • Moderator
  • 17453 Views
  • 15 replies
  • 0 likes
  • 17453 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution Switched from premium solo to duo - wrong payment calculation

My premium solo plan was expected to be finished of 27.08.23. Today - 21.08.23 I've changed plan to duo. I've got information that date of payment has been changed to 25.08 - and this fine, but why I'm suppose to pay full DUO premium price for last m...

  • Casual Listener
  • My premium solo plan was expected to be finished of 27.08.23. Today - 21.08.23 I've changed plan to duo. I've got information that date of payment has been changed to 25.08 - and this fine, but why I...
  • Dian
  • Spotify Legend
  • 238 Views
  • 6 replies
  • 0 likes
  • 238 Views
  • 6 replies
  • 0 likes

My credit card is paying for several old accounts which I do not have a clue about

Hi, My credit card is paying for 4 accounts which off I am using one. I would like to cancel the rest but these are very old accounts that I do not have username or password anymore. What to do? Thank you for your help. -A

  • Visitor
  • Hi,   My credit card is paying for 4 accounts which off I am using one. I would like to cancel the rest but these are very old accounts that I do not have username or password anymore. What to...
  • Maxim
  • Spotify Star
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Adding Duo while on a three month offer

PlanPremiumCountryUK DeviceSamsung Galaxy S10+Operating SystemAndroid I've just signed up to come back to Premium on the £10.99 for three months offer.What happens if I want to upgrade to Duo?Does it automatically ditch the offer and charge me 14.99 ...

  • Newbie
  • Plan Premium Country UK   Device Samsung Galaxy S10+ Operating System Android     I've just signed up to come back to Premium on the £10.99 for three months offer. What hap...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo escuchar canciones ya siendo premium

Soy premium y cuando descargo las canciones no las puedo escuchar, las tengo ahí descargadas pero si no tengo datos o internet, no reproducen, ya he desinstalado y reinstalado la app muchas veces, he reiniciado mi celular, he formateado la memoria SD...

  • Newbie
  • Soy premium y cuando descargo las canciones no las puedo escuchar, las tengo ahí descargadas pero si no tengo datos o internet, no reproducen, ya he desinstalado y reinstalado la app muchas veces, he...
  • dome_1414
  • Visitor
  • 16689 Views
  • 7 replies
  • 1 likes
  • 16689 Views
  • 7 replies
  • 1 likes

problems with change of region on spotify premium

Planpremium individualCountryaus , jpDeviceiphone 13 or 14 (i dont know which .) , and a macbook air or light or pro ? (im not rly sure T__T)Operating System???? My Question or Issuegood evening all . i have recently purchased spotify premium, as i f...

  • Newbie
  • Plan premium individual Country aus , jp Device iphone 13 or 14 (i dont know which .) , and a macbook air or light or pro ? (im not rly sure T__T) Operating System ????   My Question or...
  • Maxim
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Switching to a Duo account

My kids both currently have a premium account. My son is on the monthly $10.99 account and my daughter has a temporary account set up with a gift card she received for her birthday. Her subscription will expire in 16 days. I would like to transition ...

  • Visitor
  • My kids both currently have a premium account.  My son is on the monthly $10.99 account and my daughter has a temporary account set up with a gift card she received for her birthday. Her subscri...
  • Maxim
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Billing

Why am i being billed now and my premium subscription has not even reached 1 month?PlanPremiumCountryKenyaDeviceSamsung Galaxy 7Operating SystemAndroid My Question or IssueWhy am i being billed now and my premium subscription has not even reached 1 m...

  • Visitor
  • Why am i being billed now and my premium subscription has not even reached 1 month? Plan Premium Country Kenya Device Samsung Galaxy 7 Operating System Android   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for my premium account but it still says I haven't paid.

I paid for my Spotify Premium on the 3rd of May and I'm still getting the message that I need to pay for it. How do I know the payment has gone through? On my PayPal statement, it says "Pre-approved payment" so that means I definitely paid.

  • Visitor
  • I paid for my Spotify Premium on the 3rd of May and I'm still getting the message that I need to pay for it. How do I know the payment has gone through? On my PayPal statement, it says "Pre-approved ...
  • galacney
  • Visitor
  • 2027 Views
  • 13 replies
  • 0 likes
  • 2027 Views
  • 13 replies
  • 0 likes

Superuser Contribution Duplicate subscription payment problem

PlanPremium(Basic)CountrySouth Korea DeviceSamsung Galaxy Note20 UltraOperating SystemAndriod 13 My Question or IssueSpotify confirmed that the payment was made to the wrong card on the day of payment. So, I changed the payment method to another paym...

  • Casual Listener
  • Plan Premium(Basic) Country South Korea   Device Samsung Galaxy Note20 Ultra Operating System Andriod 13   My Question or Issue Spotify confirmed that the payment was made to the...
  • Lyubka
  • Moderator
  • 155 Views
  • 3 replies
  • 0 likes
  • 155 Views
  • 3 replies
  • 0 likes

I can't get my premium because that said we are in a different country

I used to live in Costa Rica and have Spotify premium, but now I'm living in Ireland, I'm not longer premium but now with my couple, we are doing premium again, he invites me but when I tried that said that I was in a different country so it's not po...

  • Visitor
  • I used to live in Costa Rica and have Spotify premium, but now I'm living in Ireland, I'm not longer premium but now with my couple, we are doing premium again, he invites me but when I tried that sa...
  • Maxim
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes