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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61439 Views
  • 25 replies
  • 5 likes
  • 61439 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36661 Views
  • 19 replies
  • 2 likes
  • 36661 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27975 Views
  • 16 replies
  • 3 likes
  • 27975 Views
  • 16 replies
  • 3 likes

Discount for seniors

Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...

  • Newbie
  • Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in ...
  • Luan
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Plan

Plan student plan Country USA Device (Samsung Galaxy 9, HP Chromebook x360 ) Operating System (Android) My Question or Issue I've paid and got the student plan for Spotify and Hulu, however, I think it activated the wrong account on Hulu and I can't ...

  • Visitor
  • Plan student plan Country USA Device (Samsung Galaxy 9, HP Chromebook x360 ) Operating System (Android)   My Question or Issue I've paid and got the student plan for Spotify ...
  • Dian
  • Moderator
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

I won subscription sweet taste of cupcake sweepstakes I don't know how to activate

Can anyone give a pointer on how to enter a promo code while entering your payment information I was told there's an area to enter the promo code but I cannot find it so when I selected to pay for the membership I could not log in the promo code so t...

  • Visitor
  • Can anyone give a pointer on how to enter a promo code while entering your payment information I was told there's an area to enter the promo code but I cannot find it so when I selected to pay for th...
  • Maxim
  • Spotify Star
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Logged out, can't remember login info

When I created my Spotify account, apparently I was a real **bleep**. I let Spotify assign a username which is a series of random letters and numbers which I of course cannot remember. While I pay for Premium every month, I have searched my email can...

  • Visitor
  • When I created my Spotify account, apparently I was a real **bleep**. I let Spotify assign a username which is a series of random letters and numbers which I of course cannot remember. While I pay fo...
  • Maxim
  • Spotify Star
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting Premium Duo without monthly subscription

PlanFree/PremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am in Canada. I want to get Premium Duo but don't want to have a monthly subscription....

  • Newbie
  • Plan Free/Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am in...
  • Kiril
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doesnt work the Duo to my partner

Plan Premium Duo Country Bolívia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11 Operating System(iOS 10, Android Oreo, Windows 10,etc.) iOS My Question or IssueI paid the Premium Due, but my partner cant use the premium. When she...

  • Newbie
  • Plan  Premium Duo  Country Bolívia    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 11  Operating System (iOS 10, Android Oreo, Windows 10,etc...
  • OscarDC
  • Moderator
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Can't redeem my gift card

I just bought a gift card yesterday and now i'm trying to redeem it but it says my gift card is not redeemable, is this a common issue? Do i need to attempt it multiple times?

  • Visitor
  • I just bought a gift card yesterday and now i'm trying to redeem it but it says my gift card is not redeemable, is this a common issue? Do i need to attempt it multiple times?
  • TreyAnastasio
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

PlanPremium (Individual)CountryIndiaDevice(Moto one fusion +, Acer Predator)Operating System(Android 12, Windows 11) My Question or IssueI have an active Spotify premium for 1 year and now want to change my plan from individual to duo.So if I cancel ...

  • Visitor
  • Plan Premium (Individual) Country India Device (Moto one fusion +, Acer Predator) Operating System (Android 12, Windows 11)   My Question or Issue I have an active Spotify premium for ...
  • Eni
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

How to switch back to Preimum Family plan

Originally, I subscribed the Premium Family plan. I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan. After I redeemed the gift card, my account switched to individual plan. My fami...

  • Newbie
  • Originally, I subscribed the Premium Family plan.  I purchased the Spotify Premium Annual membership from Amazon. I didn't realize that it was the Premium Individual plan.  After I redeemed...
  • Maxim
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member address not accepted - sitting next to me on sofa, entering same address

I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't know how many times. EVERY TIME its says he is in a di...

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  • Casual Listener
  • I joined Premium months ago but have never managed to get my son to be able to join as a family member. We live together in Kuwait. I have entered the same address into my account and his I don't kno...
  • Jeremy
  • Spotify
  • 369 Views
  • 5 replies
  • 0 likes
  • 369 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium account is shuffle playing every album

I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way through. That's why I pay for premium.

  • Newbie
  • I still have my premium account and every album I play is shuffling. I can still add to my queue to get songs to play in order but I shouldn't have to do this. I want the album to play all the way th...
  • Jeremy
  • Spotify
  • 150 Views
  • 3 replies
  • 0 likes
  • 150 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Change from Student account to family account

I have a student premium account that I just have started two months ago.Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two issues: 1)Will I stop to be charged from the student account...

  • Casual Listener
  • I have a student premium account that I just have started two months ago. Although, I wanted to upgrade to a family account with my flatmates. I would be the owner of the account. I have two is...
  • chryseisho
  • Casual Listener
  • 1542 Views
  • 5 replies
  • 0 likes
  • 1542 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Ads on a premium acct playing music

PlanPremiumCountryAustraluaDeviceSamsung Galaxy s21 ultra and Samsung Monitor.Operating SystemAndroid My Question or IssueI'm getting ads playing music now? I never us3d to and shouldn't be getting them.

  • Regular
  • Plan Premium Country Australua Device Samsung Galaxy s21 ultra and Samsung Monitor. Operating System Android   My Question or Issue I'm getting ads playing music now? I never us3d to a...
  • Robbtkk
  • Regular
  • 255 Views
  • 5 replies
  • 0 likes
  • 255 Views
  • 5 replies
  • 0 likes

Superuser Contribution Payments

Why i cant pay for my premium ? Im using 2 different metods.?

  • Casual Listener
  • Why i cant pay for my premium ?  Im using 2 different metods.?
  • Andrewcanan
  • Casual Listener
  • 259 Views
  • 7 replies
  • 0 likes
  • 259 Views
  • 7 replies
  • 0 likes

Superuser Contribution Payment failed - bug of Spotify

If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. The answer is simple - it is a bug of Spotify. Do you...

  • Casual Listener
  • If you google 'Spotify payment failed', there are so many topics, and Spotify suggest you to check your credit card. You go back to check around but nothing is wrong. So you are in a deadlock now. &...
  • OscarDC
  • Moderator
  • 445 Views
  • 2 replies
  • 2 likes
  • Payment failure
  • 445 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Contínuas falhas no método de pagamento

PlanFree/PremiumCountryBrazilDevice(Samsung Galaxy S7/Dell Inspiron 11)Operating System(Android Oreo/Windows 10) My Question or IssueBom, estou há quatro dias tentando voltar a ser assinante Premium após ter tido minha assinatura cancelada em razão d...

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  • Casual Listener
  • Plan Free/Premium Country Brazil Device (Samsung Galaxy S7/Dell Inspiron 11) Operating System (Android Oreo/Windows 10)   My Question or Issue Bom, estou há quatro dias tentando v...
  • Carleonepsouza
  • Casual Listener
  • 21665 Views
  • 48 replies
  • 11 likes
  • payment issue
  • 21665 Views
  • 48 replies
  • 11 likes

Superuser Contribution How come all my playlists disappeared after after I upgraded to Premium?

After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the playlists come back? pls help! i had so many songs on m...

  • Visitor
  • After switching to Premium from Spotify Free I realized that all my playlists I made when I was using the free version were gone? Where did they go and if i switch back to the free plan will the play...
  • TreyAnastasio
  • Spotify Star
  • 1089 Views
  • 6 replies
  • 0 likes
  • 1089 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium Duo

Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz?Desteğinizi bekler iyi çalışmalar dilerim ☺️

  • Newbie
  •   Merhaba, premium Duo hesabını kullanmak istiyoruz ama aynı evde yaşamıyoruz adreslerimizin aynı olma zorunluluğu var mı? Farklı adreste olupta bu planı kullanabilir miyiz? Desteğinizi bekler...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Card from another country issue Spotify Duo

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo I decided to try premium Duo, since me and my partner have been using the same account for...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?

  • Visitor
  • Hallo ik heb net en gratis premium genomen van 1 maand alleen het werkt niet?
  • OscarDC
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes