Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

145768 Views

69 replies

10 likes

Premium for Family
  • 145768 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91199 Views

89 replies

4 likes

  • 91199 Views
  • 89 replies
  • 4 likes

Superuser Contribution I can't make purchases with my own currency.

PlanFree/PremiumCountryTurkish Republic of Northern CyprusDeviceİnfinity Hot i40 & ComputerOperating SystemWindows & Android My Question or IssueHello, I live on the Turkish side of Cyprus. And I have been making purchases in Turkish Lira for a long ...

Visitor

  Plan Free/Premium Country Turkish Republic of Northern Cyprus Device İnfinity Hot i40 & Computer Operating System Windows & Android   My Question or Issue Hello, I li...

OscarDC

Moderator

272 Views

1 replies

0 likes

  • 272 Views
  • 1 replies
  • 0 likes

Cobrança em Duplicidade

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornece, mais fácil será para nós tentarmos ajudar.PlanoFamiliarPaís BrasilDispositivo Sistema operacional Minha pergunta ou problemaEm 28/07/2018 fim um plano Premium. Em 15/0...

Casual Listener

Nenhuma das informações abaixo é necessária. No entanto, quanto mais você fornece, mais fácil será para nós tentarmos ajudar. Plano Familiar País  Brasil Dispositivo   Sistema operac...

Anaburmester

Visitor

1211 Views

6 replies

0 likes

  • 1211 Views
  • 6 replies
  • 0 likes

How to immediately lose access to Hulu?

I have had Hulu through a Spotify Premium plan for some time. Recently, I wanted to add Hulu Live TV to my Hulu account. Hulu said I couldn't as I was being billed for Hulu through a third party (Spotify). So I came to Spotify to cancel my Premium pl...

Newbie

I have had Hulu through a Spotify Premium plan for some time. Recently, I wanted to add Hulu Live TV to my Hulu account. Hulu said I couldn't as I was being billed for Hulu through a third party (Spo...

Maxim

Spotify Star

646 Views

1 replies

0 likes

  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is there no option to pay with google pay for my account?

The help pages say there should be an option for google pay, but I only see paypal and credit cards. I have a premium duo plan in the US.

Casual Listener

The help pages say there should be an option for google pay, but I only see paypal and credit cards. I have a premium duo plan in the US.

Ivelina

Moderator

1909 Views

3 replies

1 likes

  • 1909 Views
  • 3 replies
  • 1 likes

Superuser Contribution Trouble with Duo after failed payment

My Question or IssueI originally had Premium duo. My payment method was my old debit card which has changed numbers. I went to update my payment information to my new card, and paid for premium, but it reverted to premium individual. When I try to ch...

Casual Listener

  My Question or Issue I originally had Premium duo. My payment method was my old debit card which has changed numbers. I went to update my payment information to my new card, and paid for pre...

Mahiby

Newbie

671 Views

4 replies

0 likes

  • 671 Views
  • 4 replies
  • 0 likes

Can’t upgrade to Premium Duo - is it because I’m still on a free Premium promo?

PlanPremium Individual (on 3 months free promo running out in early March). UK, iPhone 15 I want to add my wife and upgrade to Duo Premium, but get caught in a loop whenever I select the plan from the Manage tab. Is it because I’m currently on a free...

Visitor

  Plan Premium Individual (on 3 months free promo running out in early March).   UK, iPhone 15   I want to add my wife and upgrade to Duo Premium, but get caught in a loop whenev...

Jose_M

Spotify Star

505 Views

1 replies

0 likes

  • 505 Views
  • 1 replies
  • 0 likes

Solved!! How to apply gift card to free trial of Premium

PlanPremium free trialCountryUSDeviceN/AOperating SystemN/A My Question or IssueMy Premium free trial expires in a few days. I want to keep my subscription going using a gift card from Amazon, without the next month being billed to my credit card. Ca...

Casual Listener

Plan Premium free trial Country US Device N/A Operating System N/A   My Question or Issue My Premium free trial expires in a few days. I want to keep my subscription going using a gift...

osornios

Spotify Star

1237 Views

1 replies

0 likes

  • 1237 Views
  • 1 replies
  • 0 likes

Premium

I have paid the amount but I still didn’t got my premium 

Visitor

I have paid the amount but I still didn’t got my premium  

osornios

Spotify Star

531 Views

1 replies

0 likes

  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo activar el duo en el otro dispositivo

Contrate plan duo envié el enlace al otro dispositivo lo descargue e ingrese pero me sigue como cuenta gratuita

Visitor

Contrate plan duo envié el enlace al otro dispositivo lo descargue e ingrese pero me sigue como cuenta gratuita

OscarDC

Moderator

527 Views

1 replies

0 likes

  • 527 Views
  • 1 replies
  • 0 likes

Problem with switch to duo plan

PlanPremium to duoCountryPolandDeviceMotorola edge 50Operating SystemAndroid My Question or IssueMy card has expired and I add new after my plan has expired. I did I fast and it turned out that by default it choose individual for me. And I used to ha...

Newbie

Plan Premium to duo Country Poland Device Motorola edge 50 Operating System Android   My Question or Issue My card has expired and I add new after my plan has expired. I did I fast and...

ribezaz

Spotify Star

877 Views

1 replies

1 likes

  • 877 Views
  • 1 replies
  • 1 likes

Superuser Contribution Necesito que eliminen mi cuenta email de esta aplicación. No quiero que ustedes la tengan registrada

Necesito que eliminen mi cuenta email de esta aplicación. No quiero que ustedes la tengan registrada. Y como está aplicación no sirve para ser usada en el plan de parejas entonces quiero que la eliminen

Visitor

Necesito que eliminen mi cuenta email de esta aplicación. No quiero que ustedes la tengan registrada. Y como está aplicación no sirve para ser usada en el plan de parejas entonces quiero que la elimi...

MihailY

Moderator

684 Views

1 replies

0 likes

  • 684 Views
  • 1 replies
  • 0 likes

Duo Yearly

PlanDuoCountryPakistanDeviceiphone 16 pro Operating SystemWindows 10 My Question or IssueDoes Spotify offer yearly plan?

Visitor

  Plan Duo Country Pakistan Device iphone 16 pro  Operating System Windows 10    My Question or Issue Does Spotify offer yearly plan? 

Luan

Spotify Star

957 Views

1 replies

0 likes

  • 957 Views
  • 1 replies
  • 0 likes

결제

  지금 베이직 요금제를 쓰고 있습니다 제가 알기로는 구독한 날짜에 결제 되는데 12월1일에 결제 했으면 1월1일에 결제 돼야되는게 아닐까요? 지금은 12월1일에 결제 했는데 12월31일에도 결제 되고 1월31일에 결제되고 한 달도 안 지나서 2월21일에 결제 됐는데 좀 이상하네요

Newbie

<Moderator edit>   지금 베이직 요금제를 쓰고 있습니다 제가 알기로는 구독한 날짜에 결제 되는데 12월1일에 결제 했으면 1월1일에 결제 돼야되는게 아닐까요? 지금은 12월1일에 결제 했는데 12월31일에도 결제 되고 1월31일에 결제되고 한 달도 안 지나서 2월21일에 결제 됐는데 좀 이상하네요

ribezaz

Spotify Star

547 Views

1 replies

1 likes

  • 547 Views
  • 1 replies
  • 1 likes

YemekSepeti 3 Aylık Kod

PlanFree/PremiumCountry Türkiye DeviceGm 9 Pro Operating SystemAndroid One My Question or IssueYemeksepetinden bu 3 aylık indirim kodunu aldım ama yeni hesap açmama rağmen kodu kullanmaya çalıştığımda daha önce premium satın aldığımı ve koddan yararl...

Visitor

Plan Free/Premium Country Türkiye    Device Gm 9 Pro  Operating System Android One   My Question or Issue Yemeksepetinden bu 3 aylık indirim kodunu aldım ama yeni hesap ...

ribezaz

Spotify Star

2394 Views

1 replies

1 likes

  • 2394 Views
  • 1 replies
  • 1 likes

Sound quality

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ribezaz

Spotify Star

448 Views

1 replies

1 likes

  • 448 Views
  • 1 replies
  • 1 likes

Change of plan , continuing duo

I have changed plan from Duo to Individual, but my friend changed her mind and want to keep duo with me, how to reverse this and keep Duo without any gap?PlanFree/PremiumCountry Device Operating System Android (iOS 10, Android Oreo, Windows 10,etc.) ...

Visitor

I have changed plan from Duo to Individual, but my friend changed her mind and want to keep duo with me, how to reverse this and keep Duo without any gap? Plan Free/Premium Country   Device...

Maxim

Spotify Star

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Unable to print reciepts due to background change

Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 臘 To whoever made this change, please revert it back or give us a 'save receipt' button as there's no othe...

Casual Listener

Since Spotify changed the receipts page background to black with white text, receipts now appear as invisible/blank when trying to create PDFs. 🤦   To whoever made this change, please revert ...

Listener-of-Music

Visitor

2646 Views

14 replies

6 likes

  • 2646 Views
  • 14 replies
  • 6 likes

How to switch-off auto billing.

PlanPremiumCountryKenyaDeviceOppo Android Phone, Nvidia ShieldOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I deactivate automatic billing every month? I don't want Spotify to take money from my card automatically...

Regular

Plan Premium Country Kenya Device Oppo Android Phone, Nvidia Shield Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do I deactivate automatic b...

Sneltoo

Casual Listener

4431 Views

7 replies

0 likes

  • 4431 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution App says premium Suspended

The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.

Casual Listener

The phone app and account pages report that the premium is suspended but payment has gone through in the bank. This happened after changing card information.

Not applicable

983 Views

5 replies

0 likes

  • 983 Views
  • 5 replies
  • 0 likes