Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Casual Listener
- 186206 Views
- 118 replies
- 12 likes
- 186206 Views
- 118 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Newbie
- 21137 Views
- 28 replies
- 4 likes
- 21137 Views
- 28 replies
- 4 likes
Someone has hacked my account
Some one hacked my account from Columbia. How do I close my account?
- Some one hacked my account from Columbia. How do I close my account?
-
-
- Spotify Star
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
I’ve paid for premium but still showing as free account & getting ads
PlanPremiumCountryUkDevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuenot getting premium that has been paid for
- Plan Premium Country Uk Device (iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue not getting premium that has been paid for
-
-
- Spotify Star
- 409 Views
- 1 replies
- 0 likes
- 409 Views
- 1 replies
- 0 likes
Superuser Contribution Failed autopay
My autopay of 119 was failed due to insufficient funds in my account. Will this effect my cibil score ?
- My autopay of 119 was failed due to insufficient funds in my account. Will this effect my cibil score ?
-
-
- Moderator
- 522 Views
- 1 replies
- 0 likes
- 522 Views
- 1 replies
- 0 likes
Superuser Contribution Premium nefunguje
Premium netunguje ani druhy den. Je možné, že jsem zřídil druhy účet. Prosim o převedení platby k prvnimu účtu, kzery používám zdarma.
- Premium netunguje ani druhy den. Je možné, že jsem zřídil druhy účet. Prosim o převedení platby k prvnimu účtu, kzery používám zdarma.
-
-
- Moderator
- 477 Views
- 1 replies
- 0 likes
- 477 Views
- 1 replies
- 0 likes
Paypal gone?
PlanPremiumCountryNorwayDeviceSamsung Galaxy 23 ultra My Question or IssueI had Spotify set to a recurring payment through paypal. Now it says the payment did not go through and if I want to get it going again the paypal option is grayed out. I was a...
- Plan Premium Country Norway Device Samsung Galaxy 23 ultra My Question or Issue I had Spotify set to a recurring payment through paypal. Now it says the payment did not go thro...
-
-
- Regular
- 355 Views
- 7 replies
- 1 likes
- 355 Views
- 7 replies
- 1 likes
Superuser Contribution Why isn’t Spotify accepting any payments from me?
I have tried many different cards and it doesn’t accept it
- I have tried many different cards and it doesn’t accept it
-
-
- Moderator
- 285 Views
- 4 replies
- 1 likes
- 285 Views
- 4 replies
- 1 likes
Superuser Contribution Payment failed despite having sufficient balacne
Why is my payment failed when i have sufficient funds in my bank acccount & i cant have my old premium plan back
- Why is my payment failed when i have sufficient funds in my bank acccount & i cant have my old premium plan back
-
-
- Moderator
- 203 Views
- 1 replies
- 0 likes
-
Premium for Family
- 203 Views
- 1 replies
- 0 likes
not the same prices
Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the subscription is 5.99$/month, why is that?
- Hello, I'm a student who wants t subscribe to Spotify premium and my account is verified, in the app it shows that the plan is 2.49$/month however when i proceed to payment section it shows that the ...
-
-
- Spotify Star
- 188 Views
- 2 replies
- 0 likes
- 188 Views
- 2 replies
- 0 likes
Money
Help me!I need my money back right now!i’m very hungry and sad
- Help me! I need my money back right now! i’m very hungry and sad😭😔
-
-
- Spotify Star
- 184 Views
- 1 replies
- 0 likes
- 184 Views
- 1 replies
- 0 likes
Payment Deducted from EasyPaisa, But Premium not activated
PlanFree/PremiumCountryPAKISTANDeviceiPhone 15 pro maxOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYesterday I purchased spotify premium plan (individual 1 year). I made the payment using the Easypaisa option on checkou...
- Plan Free/Premium Country PAKISTAN Device iPhone 15 pro max Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Yesterday I purchased spotify premium p...
-
-
- Spotify Star
- 401 Views
- 3 replies
- 0 likes
- 401 Views
- 3 replies
- 0 likes
Family Premium Subscription Problem
My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, nor was there any warning asking if I was sure I want...
- My problem is that my first payment for the family premium on Spotify using GCash went through. But after a few hours, GCash unlinked my Spotify account, saying I unlinked it even though I didn’t, no...
-
-
- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Why do I keep getting charged 75 pesos every month? I didn't subscribe.
Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.
- Spotify always charging me 75 PESOS every month but I didn't subscribe any of its subscription. Please help me. I'm still a student and 75 pesos was a lot for me.
-
-
- Spotify Star
- 190 Views
- 1 replies
- 0 likes
- 190 Views
- 1 replies
- 0 likes
No email attached to account, what to do?
I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? i've been afraid of logging out of the account and ...
- I have a spotify account for which i pay for premium. When i go to my account settings (Mobile, app) i ONLY see a username (a string of numbers and letters) but no email. can i still _add_ an email? ...
-
-
- Spotify Star
- 259 Views
- 1 replies
- 0 likes
- 259 Views
- 1 replies
- 0 likes
Subscription paid after 14 calendar days
Plan Premium Country Device Google pixel 6 Operating System Android My Question or Issue hello, why did my subscriptions pay 14 calendar days later, I paid for a subscription on [date removed by Mod], today the money was debited, there is no date in ...
- Plan Premium Country Device Google pixel 6 Operating System Android My Question or Issue hello, why did my subscriptions pay 14 calendar days later, I paid for a sub...
-
-
- Spotify Star
- 283 Views
- 1 replies
- 0 likes
- 283 Views
- 1 replies
- 0 likes
Superuser Contribution Can I get refunded for Spotify charging me with Premium Individual?
I am a student and that is what I registered as but Spotify never sent me an email to register again as a student and then it began charging me for Individual Premium
- I am a student and that is what I registered as but Spotify never sent me an email to register again as a student and then it began charging me for Individual Premium
-
-
- Moderator
- 235 Views
- 3 replies
- 1 likes
- 235 Views
- 3 replies
- 1 likes
Me&my duo didn't cancel my subscription but they sent me an canceled mail
I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.
- I didn't cancel my subscription for the duo premium, my duo also. But Spotify just sent me an email that my subscription got canceled. I even paid for it.
-
-
- Spotify Star
- 161 Views
- 1 replies
- 0 likes
- 161 Views
- 1 replies
- 0 likes
Me cobraron 2 veces que puedo hacer
Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema
- Use mi tarjeta de crédito y aparece 2 cobros y debe de ser uno como puedo solucionar ese problema
-
-
- Spotify Star
- 198 Views
- 1 replies
- 0 likes
- 198 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution failed payment
i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
- i am trying to purchase 3 month sup with telda card but it keeps saying failed payment
-
-
- Visitor
- 1066 Views
- 4 replies
- 0 likes
- 1066 Views
- 4 replies
- 0 likes
Superuser Contribution Stop charging me for a cancelled subscription
On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023
- On September 22, 3023 I was charged $15.89 twice. Since then I have cancelled my subscription and was charged today October 13,2023
-
-
- Not applicable
- 1085 Views
- 5 replies
- 0 likes
- 1085 Views
- 5 replies
- 0 likes
I can't change my country for payment
I'm trying to change my account information. I moved from Finland to Italy. I have a premium membership but I changed my bank to an Italian bank and it can't pay the subscription. Spotify service doesn't allow me to change the payment card because th...
- I'm trying to change my account information. I moved from Finland to Italy. I have a premium membership but I changed my bank to an Italian bank and it can't pay the subscription. Spotify service doe...
-
-
- Spotify Star
- 127 Views
- 1 replies
- 0 likes
- 127 Views
- 1 replies
- 0 likes