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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 71956 Views
  • 25 replies
  • 5 likes
  • 71956 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41837 Views
  • 19 replies
  • 2 likes
  • 41837 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29809 Views
  • 16 replies
  • 3 likes
  • 29809 Views
  • 16 replies
  • 3 likes

Superuser Contribution Cobrança em duplicidade

Cobrança indevida, eu pagava pelo plano premium individual que tinham os veencimentos sempre no ultimo dia de cada mês. Aí mudei para o plano DUO no dia 20/10/22, onde foi debitado da minha conta bancária o valor de R$ 24,90 20/10/22 1903183496676107...

  • Visitor
  • Cobrança indevida, eu pagava pelo plano premium individual que tinham os veencimentos sempre no ultimo dia de cada mês. Aí mudei para o plano DUO no dia 20/10/22, onde foi debitado da minha conta ban...
  • Dian
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Superuser Contribution can't pay with the same payment method after failed to pay it once

Student Subscription PlanStudentCountryIndonesiaDeviceXiaomiOperating SystemAndroid Q My Question or Issuei cant pay for my premium plan after failed once at the day that it were canceled because of insufficient balance

  • Newbie
  • Student Subscription  Plan Student Country Indonesia Device Xiaomi Operating System Android Q   My Question or Issue i cant pay for my premium plan after failed once at the day t...
  • MihailY
  • Moderator
  • 71 Views
  • 1 replies
  • 0 likes
  • 71 Views
  • 1 replies
  • 0 likes

Two devices playing at same time with Duos, right?

I purchased a Duos subscription a while back and never made use of it. I'd like to now. I often play music from my Mac desktop, and from my Echo. Wife commonly wants to play music from the Echo, and I do from the Mac, and of course at the same times....

  • Casual Listener
  • I purchased a Duos subscription a while back and never made use of it. I'd like to now. I often play music from my Mac desktop, and from my Echo. Wife commonly wants to play music from the Echo, and ...
  • TreyAnastasio
  • Spotify Star
  • 5560 Views
  • 10 replies
  • 0 likes
  • 5560 Views
  • 10 replies
  • 0 likes

Superuser Contribution Can't join on Spotify duo plan

Hi can somebody help me with my problemI can't join in my partner's invite

  • Visitor
  • Hi can somebody help me with my problem I can't join in my partner's invite  
  • Novy
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Charged twice for the same account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Solved!! Bougth wrong subscription

I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscribed to the simple Premium plan. I changed it back t...

  • Casual Listener
  • I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscri...
  • Sarah973
  • Casual Listener
  • 134 Views
  • 2 replies
  • 0 likes
  • 134 Views
  • 2 replies
  • 0 likes

Validity of one-day plan

My Question or IssueIf I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?

  • Visitor
  • My Question or Issue If I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?
  • Billy-J
  • Spotify Star
  • 76 Views
  • 1 replies
  • 0 likes
  • 76 Views
  • 1 replies
  • 0 likes

Superuser Contribution accidentally activated Premium Duo

I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?

  • Casual Listener
  • I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?  
  • AlejaR
  • Moderator
  • 1299 Views
  • 8 replies
  • 0 likes
  • 1299 Views
  • 8 replies
  • 0 likes

Superuser Contribution Sudden adverts

Hey everyone! I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro on the app. Has this started randomly for anyone else?

  • Visitor
  • Hey everyone!   I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro ...
  • AlejaR
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Commercial

Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze nr' s handmatig wissen.Is het normaal dat je als b...

  • Newbie
  • Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze...
  • OscarDC
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution PayPal as a Payment Method

PlanFree/PremiumCountryMoroccoDevice(Samsung Galaxy S10+)Operating System(Windows 10) My Question or IssueHi,I hope you're doing great, I have this persisting issue about a particular payment method, Normally I was always paying with PayPal until thi...

  • Newbie
  • Plan Free/Premium Country Morocco Device (Samsung Galaxy S10+) Operating System (Windows 10)   My Question or Issue Hi, I hope you're doing great, I have this persisting issue about a...
  • Alex
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot validate the address in French Guiana

Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it!We live in French Guiana in Macouria.

  • Visitor
  • Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it! We live in French G...
  • AlejaR
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged for the false plan

PlanPremium StudentCountryAustriaDeviceSamsung Galaxy S10+Operating SystemAndroid 12 My Question or IssueI re-verified my student status last month and still got charged the normal fee instead of the students fee this month. How can I get the overcha...

  • Newbie
  • Plan Premium Student Country Austria Device Samsung Galaxy S10+ Operating System Android 12   My Question or Issue I re-verified my student status last month and still got charged the ...
  • AlejaR
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Switching from one family plan to another

Hi, I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong):- My current family plan has to expire or the administrator of this plan has to kick me out of...

  • Visitor
  • Hi,   I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong): - My current family plan has to ...
  • Maxim
  • Spotify Star
  • 376 Views
  • 5 replies
  • 0 likes
  • 376 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium

I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account

  • Newbie
  • I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account 
  • Vasil
  • Moderator
  • 323 Views
  • 10 replies
  • 0 likes
  • 323 Views
  • 10 replies
  • 0 likes

I have a premium individual plan, Spotify website does not allow me to switch to a Family plan.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Location Validation Issues

PlanPremium DuoCountryGreeDeviceiPhone 10Operating SystemiOS 10 My Question or IssueSo I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updated my payment information with a credit card which is issued in Greece. My c...

  • Casual Listener
  • Plan Premium Duo Country Gree Device iPhone 10 Operating System iOS 10   My Question or Issue So I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updat...
  • AlejaR
  • Moderator
  • 644 Views
  • 3 replies
  • 0 likes
  • 644 Views
  • 3 replies
  • 0 likes

How do I change my credit card payment

My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/article/update-payment-details/?ref=relatedI only see Learn more about y...

  • Casual Listener
  • My Question or Issue:  I am not able to find where I can change my credit card.  I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/art...
  • Billy-J
  • Spotify Star
  • 168 Views
  • 5 replies
  • 0 likes
  • 168 Views
  • 5 replies
  • 0 likes

Use Gcash as my payment method

Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks

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  • Newbie
  • Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks  
  • Luan
  • Spotify Star
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes