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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83542 Views
  • 30 replies
  • 5 likes
  • 83542 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45672 Views
  • 19 replies
  • 3 likes
  • 45672 Views
  • 19 replies
  • 3 likes

Necesito hablar con un administrador sobre un pago que me descontaron

Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dice Web.Spotify P0a93d62ce nombre de usario *********...

  • Visitor
  • Necesito saber qué onda hoy 7 de marzo 2023 me enviaron un gmail donde dice que hubo un error en el pago, luego entro a mi app banco estado (soy de chile) y veo que descontaron dinero y ahí claro dic...
  • kaworu_bloodpaw
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • Payment
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Je ne suis pas éligible au premium comment faire ?

Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte francais et je vis au Québec ? Merci pour votre aide

  • Visitor
  • Bonjour, je voudrais prendre un abonnement premium pour ne plus avoir de pub, mais je n'arrive pas acceder à aucun des plans. Est-ce que c'est car je ne suis pas dans mon pays d'origine (compte franc...
  • Vasil
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Superuser Contribution mengganti premium

saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap tidak mendapatkan keuntungan premium individu 1 bu...

  • Visitor
  • saya membeli paket premium mini, yang akan kadaluarsa pada 10 maret 2023, lalu pada tanggal 6 maret saya membeli paket individu 1 bulan sekali bayar, namun setelah saya ke aplikasi Spotify saya tetap...
  • Lyubka
  • Moderator
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reembolso

Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.

  • Visitor
  • Fiz a assinatura de um plano e já foi descontada no cartão de crédito, mas, fiz outra, como faço para obter o reembolso do valor pago.
  • Vasil
  • Moderator
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice a month since November 2022 with different amount

the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month

  • Visitor
  • the subscription should be AUD$18.99 a month, but I am also being charged AUD$11.99 too - so two different amounts a month
  • Joan
  • Moderator
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution Amount deducted but dont get refreshed and shows only free account

As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so please cancel the subscription and i dont want it

  • Newbie
  • As amount was deducted but i was not able to access to premium and i want to cancel the premium and i dont want the money but the actual plan starts that amount of money i dont want to be spent so pl...
  • Vasil
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why am I being charged again

I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march

  • Visitor
  • I paid for my subscription on the first of march and now it’s saying my payment failed but it was already paid for on the 1st of march
  • Alex
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Purchased 2 subcriptions what will happen?

Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but the next billing date is set to next year April. W...

  • Newbie
  • Today I purchased a premium student plan and saw another prepaid premium individual plan on a special discount and also purchased it. Now my profile only shows subscribed to premium student trail but...
  • Maxim
  • Spotify Star
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

I'm not able to see 12 months premium at ₹299 offer

I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available

  • Visitor
  • I'm from India. I have used different plans of Spotify premium in past. This new offer was visible to me until 2 weeks back, not it's not available
  • Prague
  • Rising Star 2
  • 181 Views
  • 2 replies
  • 1 likes
  • 181 Views
  • 2 replies
  • 1 likes

Cancancela

Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar

  • Visitor
  • Fui refazer minha assinatura familiar e acabei pagando a premiumz refiz a assinatura, só que a premium já foi descontada e a Familiar não, como faço para acertar
  • 乃卂乃ㄚ乇匚卄ㄖ0_Official
  • Roadie
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Can I get 4 free months of subscription to celebrate the 10th anniversary o

Can I get 4 free months of subscription to celebrate the 10th anniversary of Spotify in Poland with a gift card bought in Poland?

  • Visitor
  • Can I get 4 free months of subscription to celebrate the 10th anniversary of Spotify in Poland with a gift card bought in Poland?
  • 乃卂乃ㄚ乇匚卄ㄖ0_Official
  • Roadie
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

I need a refund pleasee

i Plan Free/Premium I got charged 5$ and I don't even want to pleasee I want to cancel subscription Country JORDAN Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung a03s Operating SystemAAnd (iOS 10, Android Oreo, Windows 10,etc.) An...

  • Casual Listener
  •                             i                     &nbs...
  • 乃卂乃ㄚ乇匚卄ㄖ0_Official
  • Roadie
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Refund request

I'd like to get a refund for the premium I just paid, I didn't want to renew so I want to get my money back and not get the benefits of premium I just paid for

  • Visitor
  • I'd like to get a refund for the premium I just paid, I didn't want to renew so I want to get my money back and not get the benefits of premium I just paid for
  • kaworu_bloodpaw
  • Roadie
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution Upgrading to Spotify Duo but just paid for my current premium subscription...

My Question or Issue I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i just pay the difference of $3.00 OR will I just be charged $12.99 on ...

  • Visitor
  •   My Question or Issue   I just paid for my premium account on March 1, 9.99$ -- if I upgrade to the new premium duo account @ $12.99 - will I be charged an additional $12.99 OR will i j...
  • Alex
  • Moderator
  • 10526 Views
  • 10 replies
  • 0 likes
  • Premium
  • 10526 Views
  • 10 replies
  • 0 likes

Duo doesnt work

Hello,I've just been invited in a duo premium account (as second user), i have the same adress as my wife (of couse), and I doubled checked what was written in her account and what i typed while trying to get the account, but it keeps telling me that...

  • Visitor
  • Hello, I've just been invited in a duo premium account (as second user), i have the same adress as my wife (of couse), and I doubled checked what was written in her account and what i typed while tr...
  • Billy-J
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

i forgot to cancel spotify premium and i need my money back

please refund me and remove yhe spotify premium from my account. i really need the money please

  • Visitor
  • please refund me and remove yhe spotify premium from my account. i really need the money please
  • Billy-J
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes