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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13280 Views
  • 26 replies
  • 2 likes
  • 13280 Views
  • 26 replies
  • 2 likes

I've paid for individual premium on my account but it doesn't work

PlanPremium IndividualCountryPhilippinesDeviceiPhone 11Operating SystemiOS 17.5.1 My Question or IssueI've paid individual premium for the first time in my account last June 30, 2024. And still, it doesn't work on my account. Please help me refund it...

  • Newbie
  • Plan Premium Individual Country Philippines Device iPhone 11 Operating System iOS 17.5.1   My Question or Issue I've paid individual premium for the first time in my account last June ...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing plan won't let me

My Question or Issue Won't let me upgrade from premium to duo no matter what I do. Why?

  • Newbie
  •     My Question or Issue   Won't let me upgrade from premium to duo no matter what I do. Why?   
  • OscarDC
  • Moderator
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I renew my subscription?

I recently tried to renew my subscription after it has been paused but every time would fail. My card has enough funds and I have made many payments on this card before but now it won't work. And now the section to insert card details doesn't even sh...

  • Visitor
  • I recently tried to renew my subscription after it has been paused but every time would fail. My card has enough funds and I have made many payments on this card before but now it won't work. And no...
  • Rudius
  • Visitor
  • 712 Views
  • 6 replies
  • 2 likes
  • 712 Views
  • 6 replies
  • 2 likes

Superuser Contribution Cambio de cuenta premium individual a premium estudiante.

PlanPremiumCountry Venezuela DeviceSamsung Galaxy a54Operating SystemAAndroid 14 My Question or IssueMi caso es el siguiente:Poseo mi cuenta con el plan premium individual, quise cambiarlo a premium estudiantes, valide mi información ppr shareid y me...

  • Casual Listener
  •   Plan Premium Country Venezuela    Device Samsung Galaxy a54 Operating System AAndroid 14   My Question or Issue Mi caso es el siguiente: Poseo mi cuenta con el plan ...
  • Scake41
  • Casual Listener
  • 532 Views
  • 2 replies
  • 0 likes
  • 532 Views
  • 2 replies
  • 0 likes

Superuser Contribution Se me descontó el dinero pero no se realizó el pago de mi plan

Se me descontó el dinero de mi tarjeta visa pero se me sigue haciendo el cobró de la mensualidad como si no hubiera pagado. Siempre se hace el pago automático pero esta vez falló ese proceso, tengo comprobante de que ya se me descontó el dinero

  • Visitor
  • Se me descontó el dinero de mi tarjeta visa pero se me sigue haciendo el cobró de la mensualidad como si no hubiera pagado. Siempre se hace el pago automático pero esta vez falló ese proceso, tengo c...
  • AlejaR
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot join duo plan

Hello i am trying to join my boyfriend's duo plan, he joined yesterday, we both live at the same address, when i try to join and enter the correct address it keeps saying "there was a problem". please help

  • Newbie
  • Hello i am trying to join my boyfriend's duo plan, he joined yesterday, we both live at the same address, when i try to join and enter the correct address it keeps saying "there was a problem". pleas...
  • elliegallup
  • Visitor
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Need to change my Apple ID but want my Spotify account to transfer over to the new Apple ID

I have a premium account and need to change my Apple ID to a different Apple ID. Is it possible for me to be able to bring my Spotify account over to the new Apple ID?PlanPremiumCountryAustralia DeviceiPhone 15 My Question or Issue

  • Visitor
  • I have a premium account and need to change my Apple ID to a different Apple ID. Is it possible for me to be able to bring my Spotify account over to the new Apple ID? Plan Premium Country Austra...
  • Maxim
  • Spotify Star
  • 996 Views
  • 1 replies
  • 0 likes
  • 996 Views
  • 1 replies
  • 0 likes

Solved!! I wanted to change the country and now it says that my plan is unavailable

PlanPremium IndividualCountryLithuaniaDeviceiPhone 13Operating SystemiOS 10My Question or IssueI have been living in Denmark and moved to Lithuania therefore I had to change my card payment. I was not allowed to pay with my card functioning in Lithua...

  • Newbie
  • Plan Premium Individual Country Lithuania Device iPhone 13 Operating System iOS 10 My Question or Issue I have been living in Denmark and moved to Lithuania therefore I had to change my card...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 1 likes
  • 252 Views
  • 1 replies
  • 1 likes

Superuser Contribution Two plans working at the same time ?

I bought two plans today.One is the Rs. 119 premium subscription and the other one is the Rs. 59 student subscription.I paid for both of them today. Do I have to pay Rs. 59 again after the completion of the first subscription of Rs. 119?

  • Visitor
  • I bought two plans today. One is the Rs. 119 premium subscription and the other one is the Rs. 59 student subscription. I paid for both of them today. Do I have to pay Rs. 59 again after the comple...
  • Ivelina
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Vodafone

hi,I currently receive Spotify premium through my Vodafone contract. The contract runs out in August, all Vodafone can tell me is that I will still be charged through them for my premium account. Can anyone confirm if this is correct and if so how mu...

  • Newbie
  • hi, I currently receive Spotify premium through my Vodafone contract. The contract runs out in August, all Vodafone can tell me is that I will still be charged through them for my premium account. C...
  • Maxim
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Account

Hi, I’m curious why my family can not log in to their account. We have the family package. Thanks for your time and for helping me. Jennifer

  • Visitor
  • Hi, I’m curious why my family can not log in to their account. We have the family package. Thanks for your time and for helping me. Jennifer
  • Maxim
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Problem with Giftcard - Zappka

Hi, i trying to redeem code for 3 months on new account from "zappka" app. I bought code for "zappsy" but i can't use code, on website where i trying to redeem: spotify.com/pl/redeem it's saying that code is weird, but i didnt used it yet. Help me as...

  • Visitor
  • Hi, i trying to redeem code for 3 months on new account from "zappka" app. I bought code for "zappsy" but i can't use code, on website where i trying to redeem: spotify.com/pl/redeem it's saying that...
  • Not applicable
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes

Superuser Contribution duo partner updated credit card, previous card still appears in my count

My duo partner has updated the credit card with which we make the payment, but the previous card still appears in my account and the payment cannot be made. However, his count shows that the payment for duo plan was successful with the new card, but ...

  • Visitor
  • My duo partner has updated the credit card with which we make the payment, but the previous card still appears in my account and the payment cannot be made. However, his count shows that the payment ...
  • Ivelina
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution i have 12 month sportfy premium coupon plz use

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 320 Views
  • 5 replies
  • 0 likes
  • 320 Views
  • 5 replies
  • 0 likes

why did i lose access to hulu when i reactivated my plan?

I've had a premium plan for years but i lost access to hulu when i reactivated (i had to cancel for a few days while i waited for my paycheck). I really love spotify but losing hulu after the price increase makes me sad

  • Visitor
  • I've had a premium plan for years but i lost access to hulu when i reactivated (i had to cancel for a few days while i waited for my paycheck). I really love spotify but losing hulu after the price i...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Audiobooks access plan

I recently canceled my Spotify plan because of the price increase and I saw that Spotify came out with a Basic plan. Is it the Audiobook access plan and if it is, can I still listen to music offline and free with ads? I just want to listen to music.

  • Visitor
  • I recently canceled my Spotify plan because of the price increase and I saw that Spotify came out with a Basic plan. Is it the Audiobook access plan and if it is, can I still listen to music offline ...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

I don't ever use audiobooks in Premium plan. What is the link to change to everything premium?

PlanPremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueReceived a notice that Premium plan is increasing to $11.99/month starting tomorrow. I never us...

  • Casual Listener
  • Plan Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Receive...
  • Maxim
  • Spotify Star
  • 326 Views
  • 4 replies
  • 0 likes
  • 326 Views
  • 4 replies
  • 0 likes

can't verify address for duo plan

I am typing in the same exact address to verify for the duo plan and I keep getting a message saying there was a problem, try again.....I have tried multiple times using my phone and my laptop

  • Visitor
  • I am typing in the same exact address to verify for the duo plan and I keep getting a message saying there was a problem, try again.....I have tried multiple times using my phone and my laptop
  • Floriek
  • Casual Listener
  • 352 Views
  • 2 replies
  • 2 likes
  • 352 Views
  • 2 replies
  • 2 likes

Payment has charged by it says I don’t have premium anymore

I had Spotify and missed the payment but then it charged to my account. It’s now saying I don’t have premium. I don’t want to pay twice for this service

  • Visitor
  • I had Spotify and missed the payment but then it charged to my account. It’s now saying I don’t have premium. I don’t want to pay twice for this service
  • Billy-J
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes