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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16884 Views
  • 27 replies
  • 4 likes
  • 16884 Views
  • 27 replies
  • 4 likes

Superuser Contribution I picked the student plan which says its 6.99 with Hulu

I got an email from hulu saying I owed ten dollars along with the 5.99 that the Spotify student plan costs??? My Question or Issue

  • Visitor
  • I got an email from hulu saying I owed ten dollars along with the 5.99 that the Spotify student plan costs???   My Question or Issue  
  • Yordan
  • Moderator
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Cant buy student plan even after varification

PlanFree/PremiumCountryIndia DeviceOne plus nord ce 3 liteOperating SystemAndroid 14 My Question or Issue I can't purchase student plan as when I click on the rental plan nothing happens.

Screenshot_20240920_053657_Spotify.jpg Screenshot_20240920_053717_Spotify.jpg
  • Casual Listener
  • Plan Free/Premium Country India  Device One plus nord ce 3 lite Operating System Android 14   My Question or Issue   I can't purchase student plan as when I click on the ren...
  • Maxim
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Left housemate's family plan, join girlfriend's duo plan?

PlanFreeCountryUK I was previously subscribed to a housemate's family plan, as we were living under the same roof. I moved out, and switched to the Free plan. I am now moving into my girlfriend's residence, and she has invited me to her Duo plan - ho...

  • Newbie
  • Plan Free Country UK   I was previously subscribed to a housemate's family plan, as we were living under the same roof. I moved out, and switched to the Free plan. I am now moving into my g...
  • Fm771
  • Visitor
  • 538 Views
  • 4 replies
  • 0 likes
  • 538 Views
  • 4 replies
  • 0 likes

Indonesia Family 12 months

Hi,I subscribed for few years already to the family plan in Indonesia. I always paid for 12 months in advance. I want to subscribe again for the same plan but I can not find a way to pay for 12 months. Can you help me please ?

  • Newbie
  • Hi, I subscribed for few years already to the family plan in Indonesia. I always paid for 12 months in advance. I want to subscribe again for the same plan but I can not find a way to pay for 12 mon...
  • Maxim
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Payment failed in spotify

I have paid for Spotify premium and money is deducted from my bank account but Spotify showing it that your payment is failed. What should I do now. And please tell me that ho to apply for refund

  • Visitor
  • I have paid for Spotify premium and money is deducted from my bank account but Spotify showing it that your payment is failed. What should I do now. And please tell me that ho to apply for refund&nbs...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Can't pay for individual premium plan yearly, only monthly. Turkey

Hey! I want to pay for individual premium yearly, but only monthly options are available to me. My frieds were able to setup their premium plans for yearly payment. Why this option is not available to me?PlanFree/PremiumCountryTurkeyDeviceiOS, MacOS

  • Visitor
  • Hey! I want to pay for individual premium yearly, but only monthly options are available to me. My frieds were able to setup their premium plans for yearly payment. Why this option is not available t...
  • Maxim
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account changed from student to premium

My account has just changed from student pre to normal premium, this was done without my knowledge and I have been charged. Now to verify my student status I have to supply documentation! I did not need to do this last time, as I just signed into a p...

  • Casual Listener
  • My account  has just changed from student  pre to normal premium, this was done without my knowledge  and I have been charged. Now to verify my student status I have to supply  do...
  • Archiecarson
  • Visitor
  • 8672 Views
  • 6 replies
  • 1 likes
  • Subscriptions
  • 8672 Views
  • 6 replies
  • 1 likes

Adds woth spotify premium

Why do i habe adds despote having a premium account and why is it impossible to contact sotify directly?

  • Visitor
  • Why do i habe adds despote having a premium account and why is it impossible to contact sotify directly?  
  • Maxim
  • Spotify Star
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Moved to the US and can't pay for Premium anymore

PlanPremium StudentCountryUSA My IssueI just moved from Egypt to the US and my subscription ended, I changed my country/region on my account but when I try to pay with my debit card it gives me this error: "The payment failed. Please try again, use a...

  • Visitor
  • Plan Premium Student Country USA     My Issue I just moved from Egypt to the US and my subscription ended, I changed my country/region on my account but when I try to pay with my deb...
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelled subscription but got charged.

I recently cancelled my Spotify Individual subscription, but I got a charge of $1.01 that read RECURRING SPOTIFY USA. Now if I cancelled the account before being charged for the month, why did I get this charge?

  • Visitor
  • I recently cancelled my Spotify Individual subscription, but I got a charge of $1.01 that read RECURRING SPOTIFY USA.  Now if I cancelled the account before being charged for the month, why...
  • Billy-J
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

How do I purchase a Spotify gift card for my friend in Canada?

I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still possible to give a Spotify ecards to Canadian resid...

  • Visitor
  • I live in the US and I have a friend in Canada whom I would like to give a Spotify gift card so he can get Premium. I found a link to purchase Spotify ecards, but it says Page Not Found. Is it still ...
  • Billy-J
  • Spotify Star
  • 11197 Views
  • 5 replies
  • 0 likes
  • canada
    ecard
    Gift Card
    Premium
    Spotify
  • 11197 Views
  • 5 replies
  • 0 likes

how do I pass my duo account onto two other family members as a gift

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 262 Views
  • 3 replies
  • 0 likes
  • 262 Views
  • 3 replies
  • 0 likes

No Basic Option for plans

I don't see an option for the basic plans without the audiobooks. I don't want audiobooks. Did they get rid of that plan?

  • Newbie
  • I don't see an option for the basic plans without the audiobooks. I don't want audiobooks. Did they get rid of that plan?
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

I can't join my partner's Duo plan

I have recently moved in with my partner, and am trying to migrate my Premium subscription from my old flatmate's Premium subscription to my partner's Premium subscription. He has sent me a link, but it tells me I can't join a new plan for 12 months ...

  • Newbie
  • I have recently moved in with my partner, and am trying to migrate my Premium subscription from my old flatmate's Premium subscription to my partner's Premium subscription. He has sent me a link, bu...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 2 likes
  • 211 Views
  • 1 replies
  • 2 likes

Payment Method

PlanPremiumCountryPhilippinesMy Question or IssueI don't seem to have the Debit/Credit Card as an option for a payment method. I've been using GCash to pay my monthly subscription and now I want to change it to my Debit Card. However there is no opti...

  • Visitor
  • Plan Premium Country Philippines My Question or Issue I don't seem to have the Debit/Credit Card as an option for a payment method. I've been using GCash to pay my monthly subscription and now I...
  • Maxim
  • Spotify Star
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Duo Adress Error

My wife and I were using a Duo plan for couple of months but today she was kicked out of the plan and now the plan doesn't register on her account due to an error in the adress selection screen.PlanDuoCountryTurkeyDevice(iPhone 15 Pro Max, Windows La...

  • Visitor
  • My wife and I were using a Duo plan for couple of months but today she was kicked out of the plan and now the plan doesn't register on her account due to an error in the adress selection screen. Pla...
  • Dessi
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Spotify is stealing my money

I don't have a premium spotify account, but I have been billed off and on for YEARS for premium account. If I log in and try to cancel my account, I can't because I don't have a premium. It's tied to my bank account, I've tried talking to them, they ...

  • Visitor
  • I don't have a premium spotify account, but I have been billed off and on for YEARS for premium account. If I log in and try to cancel my account, I can't because I don't have a premium. It's tied to...
  • Maxim
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Can’t upgrade to duo whilst paying through mobile phone plan

I am trying to upgrade to duo so my partner and I can share the cost, but I pay for this through my phone contract with EE, I would like to continue paying for it through that but on duo not just singular premium

  • Visitor
  • I am trying to upgrade to duo so my partner and I can share the cost, but I pay for this through my phone contract with EE, I would like to continue paying for it through that but on duo not just sin...
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Can I still use Hulu if I downgrade to a free account?

I don't use Spotify as often as I used to. But I do use Hulu. I wanted to downgrade to free but afraid to lose my Hulu subscription. Will I lose it if I downgrade?

  • Visitor
  • I don't use Spotify as often as I used to. But I do use Hulu. I wanted to downgrade to free but afraid to lose my Hulu subscription. Will I lose it if I downgrade?
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes