Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Cobrança indevida, eu pagava pelo plano premium individual que tinham os veencimentos sempre no ultimo dia de cada mês. Aí mudei para o plano DUO no dia 20/10/22, onde foi debitado da minha conta bancária o valor de R$ 24,90 20/10/22 1903183496676107...
check everything on my account, I paid for it not long ago
Student Subscription PlanStudentCountryIndonesiaDeviceXiaomiOperating SystemAndroid Q My Question or Issuei cant pay for my premium plan after failed once at the day that it were canceled because of insufficient balance
I purchased a Duos subscription a while back and never made use of it. I'd like to now. I often play music from my Mac desktop, and from my Echo. Wife commonly wants to play music from the Echo, and I do from the Mac, and of course at the same times....
Hi can somebody help me with my problemI can't join in my partner's invite
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
I forgot to top up my bank account and I had to re-enter my bank account informations. And I don't know why but instead of getting the Premium Family subscription (like each month), I've been subscribed to the simple Premium plan. I changed it back t...
My Question or IssueIf I purchase the Premium Mini one-day plan at 10 PM, will the validity end at 12 AM after only 2 hours?
I accidently changed to Premium Duo, but not linked two accounts. I want to avoid that I get charged for this at the end of the month. Can this be ensured?
Hey everyone! I have had premium for years now and in the last year joined a premium family plan. This morning I have randomly started getting adverts? I am streaming through my Macbook Pro on the app. Has this started randomly for anyone else?
Ik ben betalend lid van spotify... sinds een tijd komen in mijn afspeellijsten om de 3 nummers een reclamenummer. Dit bederft heel mijn afspeellijst en ik moet ELKE keer als ik mijn lijst op zet deze nr' s handmatig wissen.Is het normaal dat je als b...
PlanFree/PremiumCountryMoroccoDevice(Samsung Galaxy S10+)Operating System(Windows 10) My Question or IssueHi,I hope you're doing great, I have this persisting issue about a particular payment method, Normally I was always paying with PayPal until thi...
Hello, I cannot add my partner in the duo subscription since Spotify does not identify our address. It says that our adress is too general but there is nothing more to add to it!We live in French Guiana in Macouria.
PlanPremium StudentCountryAustriaDeviceSamsung Galaxy S10+Operating SystemAndroid 12 My Question or IssueI re-verified my student status last month and still got charged the normal fee instead of the students fee this month. How can I get the overcha...
Hi, I am switching from one family plan to another family plan. This is what I already know after some research on this community (correct me if I'm wrong):- My current family plan has to expire or the administrator of this plan has to kick me out of...
I just signed up for Spotify premium the free trial and my account has not switched over I’ve restarted the app multiple times and nothing this is my first time buying premium on any account
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium DuoCountryGreeDeviceiPhone 10Operating SystemiOS 10 My Question or IssueSo I used to live in the UK and paid via PayPal UK. Now I have moved to Greece. So I updated my payment information with a credit card which is issued in Greece. My c...
My Question or Issue: I am not able to find where I can change my credit card. I do not see an 'UPDATE' option under 'Your Plan' per this article: https://support.spotify.com/us/article/update-payment-details/?ref=relatedI only see Learn more about y...
Hello, does anyone know how I can use my GCash to pay instead of my debit card? I'm subscribed to a Family Premium Account. Thanks
