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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76506 Views
  • 27 replies
  • 5 likes
  • 76506 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43435 Views
  • 19 replies
  • 2 likes
  • 43435 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31480 Views
  • 17 replies
  • 3 likes
  • 31480 Views
  • 17 replies
  • 3 likes

family premium account

Hello!Currently I have contracted the individual premium plan but I have joined a family premium. Do I have to unsubscribe from the individual premium or when I join the family premium is the individual automatically canceled? How can I cancel my pre...

  • Visitor
  •   Hello! Currently I have contracted the individual premium plan but I have joined a family premium.   Do I have to unsubscribe from the individual premium or when I join the family pre...
  • TreyAnastasio
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Can a person move from their own Spotify plan to the family plan?

My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?

  • Visitor
  • My husband is getting charged for his own Spotify account even though he is on my family account? Any suggestion? Does he delete his own account?
  • Maxim
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

WHY DO I HAVE TO PURSUE THE MATTER FURTHER.

I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea.WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME

  • Visitor
  • I SPENT MORE THAN 3 HOURS MESSAGING WITH SANTIAGO A. AND FERNANDO T. TO NO AVAIL. ID:7c1dfc92-2cdf-41ae-8cle-d8e10a9334ea. WHAT WILL IT TAKE TO SPEAK TO A PERSON THAT CAN ASSIST ME
  • Jose_M
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Yesterday, I was charged $9.99 for a free service, Why?

Please refund my $9.99. I must have hit something by mistake. So, please refund asap!

  • Visitor
  • Please refund my $9.99. I must have hit something by mistake. So, please refund asap!
  • Jose_M
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Payment didn't go through

So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there anything I can do?

  • Visitor
  • So I already paid for the spotify service and the money already went through but I'm still getting ads. I've tried speaking to the customer care guys but they've done nothing to help me. Is there any...
  • Jose_M
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

Solved!! what happens to my 1 week premium mini if i buy a premium individual?

what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?

  • Newbie
  • what happens to my 1 week premium mini if i buy a premium individual? will it the premium mini disappear or it'll take a week until the premium mini ends for my premium individual to apply?
  • Jose_M
  • Spotify Star
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Gibt es einen Vertrag für Arbeitgeber / Firmen?

Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?

  • Visitor
  • Kann ich als Arbeitgeber meinen Mitarbeitern Spotify anbieten zur privaten Nutzung?
  • Jose_M
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

I am no longer eligible for Spotify Premium Individual.

I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it says that I am no longer eligible for Spotify Premiu...

  • Visitor
  • I used to live in Ireland and had a subscription from there. Now I've moved back to Denmark and want to renew my membership with a Danish credit card. When I select Denmark as my current country it s...
  • Jose_M
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

duo invite link is expired. Why will it not make a new one?

I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??

  • Visitor
  • I pay for duo the invite linked I send my husband expired So I tried to get a new invite link and when I tap invite nothing happens??
  • Jose_M
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

How do I add a gift card to my payment?

I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?

  • Visitor
  • I have the 3 month premium plan right now. But I recently got a gift card for the plan. Is there any way I can add the gift card to my payment I already paid?
  • Jose_M
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How can I get back my playlists or liked songs when my Spotify Premium expired?

Hello, I have been subscribed to Spotify Premium, but my Premium membership expired months ago. I would like to access my old liked songs or playlists, but when I log into my account I keep seeing "Get Spotify Premium" advertisement. I cannot click a...

  • Casual Listener
  • Hello,   I have been subscribed to Spotify Premium, but my Premium membership expired months ago.   I would like to access my old liked songs or playlists, but when I log into my a...
  • Lyubka
  • Moderator
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes

cant pay premium account

PlanFree/PremiumCountryArgentinaMy Question or IssueSpotify denied my payment : triying to pay with visa card in Argentina:´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Visita nuestra página...

  • Casual Listener
  • Plan Free/Premium Country Argentina My Question or Issue Spotify denied my payment : triying to pay with visa card in Argentina: ´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra ...
  • Jose_M
  • Spotify Star
  • 169 Views
  • 3 replies
  • 0 likes
  • 169 Views
  • 3 replies
  • 0 likes

Ads in Podcasts

PlanPremiumCountryUSDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy are ads in podcasts allowed for Premium subscribers?

  • Visitor
  • Plan Premium Country US Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why are ads in podcasts allowed for Premium subscribers? 
  • user-removed
  • Not applicable
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution Didnt recieve my benifits for buying Spotify Premium

I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other account becouse i never sign out of the same one i use ...

  • Casual Listener
  • I payed the $49MXN to get spotify Universal Premium (or whatever) and they already Charged it to my credit card, but i still havent recieved my premium on my account, i didnt put it on any other acco...
  • MihailY
  • Moderator
  • 270 Views
  • 5 replies
  • 0 likes
  • 270 Views
  • 5 replies
  • 0 likes

Student/Hulu Login Issues

PlanStudent Premium/Showtime/Hulu (ads)CountryUnited StatezDevice(iPhone 14 and Roku Streaming)Operating System My Question or IssueSo I recently just switched to a Roku device and I’ve been trying to log back into my Hulu account I get from my Stude...

  • Visitor
  • Plan Student Premium/Showtime/Hulu (ads) Country United Statez Device (iPhone 14 and Roku Streaming) Operating System     My Question or Issue So I recently just switched to a Rok...
  • Jose_M
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

cobrança indevida de 7 reais

atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais

  • Visitor
  • atualizei meu plano para o duo e além do valor mensal recebi uma cobrança de 7 reais
  • Jose_M
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • 369 Views
  • 1 replies
  • 0 likes

Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar.

Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem".Já verifiquei e os dois endereços estão corretos.Como resolvo isso urgente?

  • Visitor
  • Recebi um convite do meu filho para a conta "Duo", mas não consigo ativar. Aparece a mensagem "Os endereços não coincidem". Já verifiquei e os dois endereços estão corretos. Como resolvo isso urgen...
  • Jose_M
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes