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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48595 Views
  • 21 replies
  • 4 likes
  • 48595 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30038 Views
  • 19 replies
  • 2 likes
  • 30038 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20970 Views
  • 6 replies
  • 1 likes
  • 20970 Views
  • 6 replies
  • 1 likes

Superuser Contribution Payment approved and premium suspended

I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why?

  • Visitor
  • I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why? 
  • Elena
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 250 Views
  • 1 replies
  • 0 likes

3 month free trail

My Question or IssueI just started my free 3 month trail of Premium a couple of weeks ago. What happens to my free period if I decide to upgrade to the Duo plan now or do I need to wait until the free trail is over?

  • Newbie
  •   My Question or Issue I just started my free 3 month trail of Premium a couple of weeks ago.  What happens to my free period if I decide to upgrade to the Duo plan now or do I need to wa...
  • TreyAnastasio
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to enrol into auto renew plan

PlanPremiumCountryIndiaDeviceMacbookOperating SystemMac My Question or IssueI am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.

  • Casual Listener
  • Plan Premium Country India Device Macbook Operating System Mac   My Question or Issue I am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.
  • Novy
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • bug
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution [macOS] Offer are in mixed currency czk / eur, misleading customers

Plan: FreeCountry: CZ Device: macBook Pro 2018Operating System: macOS Catalina 10.15.7 My Question or IssueAfter canceling my subscription, new offers are in mixed currency eur / czkNumbers are for EUR, but currency is following:package per month is ...

  • Visitor
  • Plan: Free Country: CZ   Device: macBook Pro 2018 Operating System: macOS Catalina 10.15.7   My Question or Issue After canceling my subscription, new offers are in mi...
  • Alex
  • Moderator
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution xbox 3 month spotify premium plan not available

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Mac book Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe Xbox 3 month spotify premium doesn't work, when I try to redeem it it says it's not avai...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Mac book Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Julian
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card country vs. account country

Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your country')So, I'm living in Austria, but due to the near ...

  • Casual Listener
  • Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your count...
  • Jeremy
  • Moderator
  • 524 Views
  • 3 replies
  • 0 likes
  • 524 Views
  • 3 replies
  • 0 likes

not eligible for individual plan

Planfree as of right now, trying to buy premium again.CountryusaDeviceiphone 8plusOperating System My Question or Issuei’ve had premium before under the individual plan for many months and i was trying to buy it again but for some reason it says i’m ...

  • Visitor
  • Plan free as of right now, trying to buy premium again. Country usa Device iphone 8plus Operating System     My Question or Issue i’ve had premium before under the individual plan...
  • Billy-J
  • Spotify Star
  • 1098 Views
  • 1 replies
  • 0 likes
  • 1098 Views
  • 1 replies
  • 0 likes

First time free trial

Currently there is promotion for 3 month for the first timer spotify premium subscription.but when i want to register and after fill in my credit card information, it stated that i have used the free trial before. As far i know i never subscribe to a...

  • Visitor
  • Currently there is promotion for 3 month for the first timer spotify premium subscription. but when i want to register and after fill in my credit card information, it stated that i have used the fr...
  • Billy-J
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Discovery & Promo
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay with credit card

PlanFree/Premium DuoCountrySouth AfricaDeviceDell LaptopOperating Systemwindows 10 My Question or IssueI am trying to sign up for Premium Duo but I am only getting an option to pay if I am a Vodacom mobile subscriber, which i am not. I would like to ...

  • Regular
  • Plan Free/Premium Duo Country South Africa Device Dell Laptop Operating System windows 10   My Question or Issue I am trying to sign up for Premium Duo but I am only getting an option ...
  • Novy
  • Moderator
  • 501 Views
  • 15 replies
  • 1 likes
  • 501 Views
  • 15 replies
  • 1 likes

Solved!!Superuser Contribution Upgrade Pre-Paid Premium Individual to Duo

PlanPre-Paid Premium Individual CountryUSA My Question or IssueI'm currently signed up for a pre-paid Premium Individual subscription. My account says "Your Spotify Premium ends on 2/23/22." I'd like to convert to Duo, but I want to understand how th...

  • Casual Listener
  • Plan Pre-Paid Premium Individual   Country USA   My Question or Issue I'm currently signed up for a pre-paid Premium Individual subscription. My account says "Your Spotify Premium en...
  • Swapniljain
  • Visitor
  • 532 Views
  • 3 replies
  • 1 likes
  • 532 Views
  • 3 replies
  • 1 likes

[Android][Connect] Cant use premium service under duo

I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? and I also cant change my plan? why? it is so much ha...

  • Visitor
  • I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? an...
  • Billy-J
  • Spotify Star
  • 152 Views
  • 1 replies
  • 0 likes
  • Android
    Connect
  • 152 Views
  • 1 replies
  • 0 likes

Superuser Contribution cancel free trial

i want to cancel so im not charged the $10 a month but if i cant use it on my mobile devises after the 20th if i cancel now what is the point in canceling any time if you cant use it on your mobile devicesHow you listen will changeIf you cancel, you’...

  • Casual Listener
  • i want to cancel so im not charged the $10 a month but if i cant use it on my mobile devises after the 20th if i cancel now what is the point in canceling any time  if you cant use it on your mo...
  • Novy
  • Moderator
  • 367 Views
  • 5 replies
  • 0 likes
  • 367 Views
  • 5 replies
  • 0 likes

Monthly subscription being charged for free account

PlanFree/PremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueI have noticed today that I am being charged a monthly premium subscription fee. I only have a free account. I have checked possible alternate logi...

  • Visitor
  • Plan Free/Premium Country Australia Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue I have noticed today that I am being charged a monthly premium subscrip...
  • Brunelicia
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Yearly subscription

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...

  • Newbie
  • I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. Will ...
  • Billy-J
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
    yearly
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm paying for premium. Why am I still getting promotional playlists in my face?

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS11 My Question or IssueI pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get promotional playlist notifications? I thought I paid to keep peoples marketing budg...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone 8 Operating System iOS11   My Question or Issue I pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get ...
  • Jeremy
  • Moderator
  • 465 Views
  • 4 replies
  • 2 likes
  • Premium
  • 465 Views
  • 4 replies
  • 2 likes

Premium Duo Plan

Hello, I have been using Spotify since 2019. I have been using Spotify Premium since 2019 in Canada. I had an idea of sharing one account with my friend and my friend can have his/her own playlist, songs. I thought it was a good idea, but the problem...

  • Visitor
  • Hello,   I have been using Spotify since 2019. I have been using Spotify Premium since 2019 in Canada. I had an idea of sharing one account with my friend and my friend can have his/her own pl...
  • Noah
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment details

PlanPremium FamilyCountry South Africa My Question or IssueI cannot update my credit card details for my Premium Family plan. Only a 'Vodacom' option is present, which does not work. Using different browsers does not help.

  • Regular
  • Plan Premium Family Country South Africa   My Question or Issue I cannot update my credit card details for my Premium Family plan. Only a 'Vodacom' option is present, which does not work. U...
  • Jeremy
  • Moderator
  • 524 Views
  • 13 replies
  • 1 likes
  • 524 Views
  • 13 replies
  • 1 likes

Superuser Contribution [Help] How to remove paypal or credit card from account?

Hi,How do we remove our paypal or credit card from our accounts?I joined the 3 month trial of Spotify premium and then cancelled right away but I believe my PayPal or credit card info is still on my account as I can renew the premium right away witho...

  • Casual Listener
  • Hi, How do we remove our paypal or credit card from our accounts? I joined the 3 month trial of Spotify premium and then cancelled right away but I believe my PayPal or credit card info is still on...
  • Novy
  • Moderator
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Superuser Contribution Remove ads from podcasts

Plan: Premium My Question or Issue :We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcasters per play, whatever it takes.

  • Visitor
  • Plan: Premium   My Question or Issue : We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcaster...
  • SpectralBacon
  • Casual Listener
  • 3057 Views
  • 5 replies
  • 18 likes
  • 3057 Views
  • 5 replies
  • 18 likes

Solved!! Can't set payment with my credit cards

PlanPremiumCountryHungary My Question or IssueI tried to set payment with 2 cards:With a Revolut card the issue is: the payment method does not fits with my country. With my UniCredit card:it starts the related Unicredit verification in a popup which...

  • Casual Listener
  • Plan Premium Country Hungary   My Question or Issue I tried to set payment with 2 cards: With a Revolut card the issue is: the payment method does not fits with my country.   &nbsp...
  • Bittencourt
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

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