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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4189 Views
  • 23 replies
  • 2 likes
  • 4189 Views
  • 23 replies
  • 2 likes

Superuser Contribution Invalid Address

I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.

  • Casual Listener
  • I'm trying to subscribe to a premium individual plan and when I enter my address it says it is not valid. I am typing the same address as is on my card statement and there are no spelling errors.
  • Gunny5931
  • Casual Listener
  • 3398 Views
  • 20 replies
  • 0 likes
  • 3398 Views
  • 20 replies
  • 0 likes

Superuser Contribution Can't upgrade to premium, invalid address.

I'm trying to upgrade to premium, and it tells me my real address, that is absolutely valid and receives mail daily, is invalid. I've tried different combinations of the same thing and still get nothing.

  • Regular
  • I'm trying to upgrade to premium, and it tells me my real address, that is absolutely valid and receives mail daily, is invalid. I've tried different combinations of the same thing and still get noth...
  • Gunny5931
  • Casual Listener
  • 1340 Views
  • 20 replies
  • 5 likes
  • 1340 Views
  • 20 replies
  • 5 likes

Canceling my new subscription

IT RENEWED MY SUBSCRIPTION AFTER I CANCELLED IT. SPOTIFY GIVE ME MY MONEY BACK.PlanPremiumCountryMissouri DeviceiPhone 13 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • IT RENEWED MY SUBSCRIPTION AFTER I CANCELLED IT. SPOTIFY GIVE ME MY MONEY BACK. Plan Premium Country Missouri  Device iPhone 13  Operating System (iOS 10, Android Oreo, Windows...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can’t login with mobile number

I’m not able to login with my mobile number.PlanPremiumCountry Device12 Pro MaxOperating System(iOS 16) My Question or Issue

  • Visitor
  • I’m not able to login with my mobile number. Plan Premium Country   Device 12 Pro Max Operating System (iOS 16)   My Question or Issue  
  • Eni
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I switch my premium plan to free!? Please help!

Spotify Premium with Hulu Plan ($9.99/month)U.S.iPhone When I tried to switch it from Premium to Free, there is NOTHING under "Available Plans". I followed the instructions on how to cancel your premium plan via the Spotify article but there is no "C...

  • Casual Listener
  • Spotify Premium with Hulu Plan ($9.99/month) U.S. iPhone   When I tried to switch it from Premium to Free, there is NOTHING under "Available Plans". I followed the instructions on how to can...
  • OscarDC
  • Moderator
  • 201 Views
  • 4 replies
  • 0 likes
  • 201 Views
  • 4 replies
  • 0 likes

Solved!! 3 month free premium hasn't registered but I am still getting emails to pay soon

PlanFree/PremiumCountryAustraliaDeviceIphone and LaptopsMy Question or IssueHey guys,In around June/July I think, I ended up signing up for the free trial for the 3 month premium offer because apparently that had been the last time to apply for it. T...

  • Newbie
  • Plan Free/Premium Country Australia Device Iphone and Laptops My Question or Issue Hey guys, In around June/July I think, I ended up signing up for the free trial for the 3 month premium offe...
  • Luke
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estou com problema foi lançado duas mensalidades dentro da minha fatura de agosto. Fiz a mudança par

Estou com problema foi lançado duas mensalidades dentro da minha fatura de agosto. Fiz a mudança para plano família e aí vieram dois lançamentos plano dua e plano família

  • Visitor
  • Estou com problema foi lançado duas mensalidades dentro da minha fatura de agosto. Fiz a mudança para plano família e aí vieram dois lançamentos plano dua e plano família 
  • MihailY
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Account not upgraded to premium

I bought premium plan for the first time. However, its been a day and my plan hasn't been upgraded. I tried logging out and then logging back in on my laptop but its still not working.

  • Visitor
  • I bought premium plan for the first time. However, its been a day and my plan hasn't been upgraded. I tried logging out and then logging back in on my laptop but its still not working.    
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Solved!! Premium Duo Question

It's just me and my 9 year old son at my house. Can I sign up for a Duo account to give him his own account? If so, can someone walk me through how I do that? When I try to create an account for him it says that he does not meet the age requirements....

  • Casual Listener
  • It's just me and my 9 year old son at my house. Can I sign up for a Duo account to give him his own account? If so, can someone walk me through how I do that? When I try to create an account for him ...
  • -p0f9m_wqo6jb
  • Casual Listener
  • 275 Views
  • 6 replies
  • 0 likes
  • 275 Views
  • 6 replies
  • 0 likes

Solved!! Change Premium family in Premium duo

PlanPremiumCountryNetherlandsDevice(iPhone 10X, Macbook Pro 2021)Operating SystemWindows My Question or IssueI want to change my Premium family account into Premium Duo since it’s just me and my daughter. But Premium duo is missing from the duels of ...

  • Newbie
  •   Plan Premium Country Netherlands Device (iPhone 10X, Macbook Pro 2021) Operating System Windows   My Question or Issue I want to change my Premium family account into Premium D...
  • Maxim
  • Spotify Star
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Premium: doesn't change the country

PlanPremium StudentCountry Used to be Ukraine, now Germany DeviceOneplus nord 2Operating SystemAndroid My Question or IssueSo, I have premium student and I moved from Ukraine to Germany due to war a some time ago (I am still a student in Ukraine, stu...

  • Casual Listener
  • Plan Premium Student Country  Used to be Ukraine, now Germany   Device Oneplus nord 2 Operating System Android   My Question or Issue So, I have premium student and I moved ...
  • Maxim
  • Spotify Star
  • 140 Views
  • 3 replies
  • 0 likes
  • 140 Views
  • 3 replies
  • 0 likes

Solved!! Angeblich 12 Monate Wartezeit für meinen Sohn um sich dem Family-Abo anzuschließen

PlanFamily PremiumCountryGermany (Admin, pleeeeease, don't move my question again to English solutions, my English ist too bad, just answers in German language only! Thank you!) My Question or Issue Hallo liebes deutschsprachiges Spotify-Forum, mein ...

  • Regular
  • Plan Family Premium Country Germany (Admin, pleeeeease, don't move my question again to English solutions, my English ist too bad, just answers in German language only! Thank you!)   My Que...
  • Maxim
  • Spotify Star
  • 1168 Views
  • 3 replies
  • 0 likes
  • 1168 Views
  • 3 replies
  • 0 likes

Solved!! Changing membership level

5 months ago I changed my membership from Premium to Family. I want to revert back to Premium but all I can find is ‘deleting’ my account. How do I revert back without having to first delete my account?Thanks, Chris

  • Casual Listener
  • 5 months ago I changed my membership from Premium to Family. I want to revert back to Premium but all I can find is ‘deleting’ my account. How do I revert back without having to first delete my accou...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

App won’t update from free to premium

My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help

  • Newbie
  • My credit card expired so it downgraded me to free…I corrected the card and returned to premium, but my app won’t update..,help 
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

premium duo

i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll

  • Visitor
  • i been paying the premium duo for a few months and next month payment going up and Just realise my partner she still get everything like a free spotify . i call that a rip off lolll
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

linking my spotify premium to my iphone

How do I link my spotify premium that works good on my tablet, to my iphone?

  • Visitor
  • How do I link my spotify premium that works good on my tablet, to my iphone? 
  • Maxim
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

60€ gift card but never managed to use it cuz it doesn't have a code

hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be scratched off the coupon but there isn't any code ...

  • Casual Listener
  • hello! for christmas i got gifted a 60€ gift card but i haven't managed to use it ever since. I looked up the problem on the specific article on spotify assistance and it says that the code should be...
  • Maxim
  • Spotify Star
  • 208 Views
  • 5 replies
  • 0 likes
  • 208 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have a student plan but it also charges me an individual plan

I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my bank details for my current student plan account. I ...

  • Casual Listener
  • I have the student plan, since the previous month Spotify charges me $2.99 ​​for that plan and immediately after it charges me again for an individual account $5.99 that I don't have, I just use my b...
  • Matifran
  • Casual Listener
  • 122 Views
  • 2 replies
  • 0 likes
  • 122 Views
  • 2 replies
  • 0 likes