Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
- 195098 Views
- 123 replies
- 12 likes
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
I am a Spotify Premium user. I want to buy the yearly plan again but I don't see it among the plans. I don't want money to be withdrawn from my credit card every month. Let's pay whatever the price is for 1 year, otherwise I don't think I'll buy it.
Newbie
I am a Spotify Premium user. I want to buy the yearly plan again but I don't see it among the plans. I don't want money to be withdrawn from my credit card every month. Let's pay whatever the price i...
Not applicable
1997 Views
2 replies
1 likes
WHY DOESN'T CANVAS WORK IN MOLDOVA, I AM DISAPPOINTED, I BOUGHT PREMIUM SPECIFICALLY FOR THIS, WHY DOESN'T SUCH A SIMPLE AND HARMLESS THING WORK IN MY COUNTRY
Newbie
WHY DOESN'T CANVAS WORK IN MOLDOVA, I AM DISAPPOINTED, I BOUGHT PREMIUM SPECIFICALLY FOR THIS, WHY DOESN'T SUCH A SIMPLE AND HARMLESS THING WORK IN MY COUNTRY
osornios
Spotify Star
266 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Galaxy 24 UltraOperating System My Question or IssueI cannot locate the account that is being billed for Premium. I need to find out the email that is being billed, please.
Newbie
Plan Premium Country USA Device Samsung Galaxy 24 Ultra Operating System My Question or Issue I cannot locate the account that is being billed for Premium. I need to find out the emai...
osornios
Spotify Star
124 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or issue trying to buy too up hrs but won’t let me continue to check out, why?
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or issue trying...
osornios
Spotify Star
98 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueIf I click on the cancel premium button to cancel any charges that would be made when my free premium ends, it says that it'll be cancelled today. I just got it, and I do...
Casual Listener
Plan Premium Country United States Device Any Operating System Any My Question or Issue If I click on the cancel premium button to cancel any charges that would be made when my free ...
Malvamiravis
Visitor
47760 Views
18 replies
0 likes
Fiz o pagamento do plano individual via pix e até agora não consta pago
Visitor
Fiz o pagamento do plano individual via pix e até agora não consta pago
Bittencourt
Spotify Star
194 Views
1 replies
0 likes
I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]
Visitor
I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]
31zvgacwgqfemus4hxsn
Visitor
311 Views
3 replies
1 likes
Please help. I’ve signed up to Spotify Premium Duo. It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very rural. Is Spotify a scam that takes your money but you ca...
Visitor
Please help. I’ve signed up to Spotify Premium Duo. It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very ...
Maxim
Spotify Star
305 Views
1 replies
0 likes
I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay more just because im traveling here.PlanFamilyCount...
Newbie
I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay ...
Maxim
Spotify Star
309 Views
1 replies
0 likes
Somehow it's keeps saying we need to have the same adress
Newbie
Somehow it's keeps saying we need to have the same adress
Eni
Moderator
538 Views
1 replies
0 likes
I did the 3 months free trail and it was working well until today it changed back to the free plan
Casual Listener
I did the 3 months free trail and it was working well until today it changed back to the free plan
Dessi
Moderator
657 Views
3 replies
0 likes
My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.
Visitor
My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.
Maxim
Spotify Star
600 Views
1 replies
0 likes
I have already paid for my premium account but my account has not been activated yet
Visitor
I have already paid for my premium account but my account has not been activated yet
Maxim
Spotify Star
1024 Views
1 replies
0 likes
Iam not ideal for premium subscription
Visitor
Iam not ideal for premium subscription
Maxim
Spotify Star
436 Views
1 replies
0 likes
I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response
Visitor
I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response
Susan_GP
Moderator
238 Views
3 replies
0 likes
Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium plan to family premium plan, will my verification for ...
Newbie
Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium pla...
Maxim
Spotify Star
528 Views
1 replies
1 likes
PlanFree/PremiumCountryBangladeshDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We are very excited for Spotify in Bangladesh. But many people don't have any cards...
Newbie
Plan Free/Premium Country Bangladesh Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue &nb...
NashidLoverSakib
Newbie
16437 Views
10 replies
112 likes
Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the listening time limit policy is terrible? Does Spotify...
Visitor
Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the li...
AtsushiWolf
Visitor
6578 Views
14 replies
9 likes
PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...
Newbie
Plan Basic Family Plan Country Ireland Device Cubot Operating System Android My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...
Maxim
Spotify Star
137 Views
1 replies
0 likes
The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase.When going through the help/support pages there seems to be n...
Newbie
The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase. ...
amgb20
Casual Listener
890 Views
3 replies
0 likes