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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14698 Views
  • 27 replies
  • 2 likes
  • 14698 Views
  • 27 replies
  • 2 likes

Wrong plan subscription

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry DeviceSamsung S23 UltraOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just wr...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country   Device Samsung S23 Ultra Operating Syst...
  • Billy-J
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Receiving bills on my bank account but do not know which account

PlanNot sureCountryBahrainDeviceiPhone 12 Pro MaxOperating SystemiOS 17My Question or IssueMy card is being deducted monthly for 4.99 USD monthly but I do not have any account that’s premium, I want spotify to stop deducting from my card!

  • Visitor
  •   Plan Not sure Country Bahrain Device iPhone 12 Pro Max Operating System iOS 17 My Question or Issue My card is being deducted monthly for 4.99 USD monthly but I do not have any accou...
  • Billy-J
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution Set time limit on audiobooks/ only allow once chapter at a time

I love audiobooks but a feature that really disappoints me is that there is no way to limit listening times or to stop the app from automatically playing the next chapter.I use audiobooks to help me sleep and typically I will listen for 15-30 minutes...

  • Newbie
  • I love audiobooks but a feature that really disappoints me is that there is no way to limit listening times or to stop the app from automatically playing the next chapter. I use audiobooks to help m...
  • LianneF
  • Casual Listener
  • 2785 Views
  • 3 replies
  • 0 likes
  • 2785 Views
  • 3 replies
  • 0 likes

Why does Premium duo still has ads?

Why does duo premium still have ads when I’ve paid and subscribed for no ads?

  • Visitor
  • Why does duo premium still have ads when I’ve paid and subscribed for no ads?
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Removing payment method

PlanPremiumCountryCzech RepublicMy Question or IssueDear Spotify Support,I hope this message finds you well.I am writing to request your assistance with an issue regarding my payment information. Recently, I mistakenly added my payment method (credit...

  • Newbie
  • Plan Premium Country Czech Republic My Question or Issue Dear Spotify Support, I hope this message finds you well. I am writing to request your assistance with an issue regarding my payment in...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Solved!! Temp Error when trying to join as Family Member on Family Plan .

PlanPremium (Duo and Family)CountryUSDevice Operating System My Question or IssueI am trying to change from a Duo Premium Plan to a Family Premium Plan. In the Duo I am the Manager and in the Family I will just be a member. I keep getting an error me...

  • Newbie
  •   Plan Premium (Duo and Family) Country US Device   Operating System     My Question or Issue I am trying to change from a Duo Premium Plan to a Family Premium Plan.&nb...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Preciso de ajuda para recuperar minha conta que vocês ainda estão cobrando ou cancelar

Eu tinha uma conta através do meu número de telefone, perdi o celular com chip e não consegui recuperar agora com outro celular não consigo acessar a conta pois não tenho mais acesso ao chip não consigo usar nem cancelar e vocês ainda estão cobrando ...

  • Visitor
  • Eu tinha uma conta através do meu número de telefone, perdi o celular com chip e não consegui recuperar agora com outro celular não consigo acessar a conta pois não tenho mais acesso ao chip não cons...
  • Bittencourt
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid Premium By Phone (mpesa)

PlanFree/PremiumCountryKenya Device(iPhone 8, Operating System(iOS 13)My Question or IssuePaid Preimiun Via phone Still stuck on Free and Have not gotten any receipt

  • Visitor
  • Plan Free/Premium Country Kenya   Device (iPhone 8,  Operating System (iOS 13) My Question or Issue Paid Preimiun Via phone Still stuck on Free and Have not  gotten any recei...
  • Eni
  • Moderator
  • 694 Views
  • 5 replies
  • 0 likes
  • 694 Views
  • 5 replies
  • 0 likes

Unable to switch from premium family to premium duo

PlanPremium FamilyCountrycurrently Switzerland (but Singapore in the past) My Question or IssueI moved from Singapore to Switzerland and just updated the country in the setup page. I will pay in September the amount in CHF but I also want to switch t...

  • Visitor
  • Plan Premium Family Country currently Switzerland (but Singapore in the past)     My Question or Issue I moved from Singapore to Switzerland and just updated the country in the setup...
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No me llegan los recibos de pago al Correo Electrónico

Muy buenas. Desde que inicie a usar Spotify Premium en Marzo de 2024 no me ha llegado ningún mail a Gmail con el recibo de pago (solo me llego el primero, pero los siguientes no).Entiendo que los puedo ver a todos los recibos de pago dentro de la Cue...

  • Newbie
  • Muy buenas. Desde que inicie a usar Spotify Premium en Marzo de 2024 no me ha llegado ningún mail a Gmail con el recibo de pago (solo me llego el primero, pero los siguientes no). Entiendo que los p...
  • Yordan
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify literally stole me

last month june 8th, I paid for the spotify single pass for 13 dollars and yesterday they deducted it from my account and but it was the day before the deadline, I got really confused and I canceled my subscription and thought that my premium was sti...

  • Visitor
  • last month june 8th, I paid for the spotify single pass for 13 dollars and yesterday they deducted it from my account and but it was the day before the deadline, I got really confused and I canceled ...
  • Novy
  • Moderator
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am paying for two accounts but only have 1

I pay for one account from my credit card that goes out every month at 16.99 and I also pay via paypal the same amount once a month. How do I get this to stop?

  • Visitor
  • I pay for one account from my credit card that goes out every month at 16.99 and I also pay via paypal the same amount once a month. How do I get this to stop?
  • ptimiqii8h1gj3n2rq8g
  • Visitor
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

Am I being overcharged for the Duo Plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently checked my Spotify charges and noticed for the Duo Plan I have been subscribed to ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recen...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Subscription top up (not auto renew)

PlanPremium familyCountryIndiaMy Question or IssueAs spotify doesnt offer a yearly subscription in India anymore, I got a 3 months subscription for premium family. Now if I buy same pack three times more (total 4 times 3x4= 12 months) will the additi...

  • Casual Listener
  • Plan Premium family Country India My Question or Issue As spotify doesnt offer a yearly subscription in India anymore, I got a 3 months subscription for premium family. Now if I buy same pack th...
  • ys31
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Cancel premium account

Hi my premium plan is expire tomorrow and i tried for half an hour to cancel the premium account and I could not.cancel my account today only

  • Visitor
  • Hi my premium plan is expire tomorrow and i tried for half an hour to cancel the premium account and I could not.cancel my account today only
  • ribezaz
  • Spotify Star
  • 243 Views
  • 2 replies
  • 1 likes
  • 243 Views
  • 2 replies
  • 1 likes

Superuser Contribution I'm a premium user but I still get ads?

Just added my mother in law to premium family plan and she is the only 1 of 4 people that receives ads. Any help would be appreciated

  • Visitor
  • Just added my mother in law to premium family plan and she is the only 1 of 4 people that receives ads. Any help would be appreciated 
  • Vasil
  • Moderator
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Not able to start the 1 month free trial with PayPal

Plan Free to premium Country Israel Device Galaxy A54 5G, Windows 11 with Google Chrome PC Operating System Android 14, Windows 11 My Question or Issue Hello, when I try to start the 1 month free trial with PayPal I always get this error: "Please go ...

  • Newbie
  •     Plan   Free to premium   Country   Israel   Device   Galaxy A54 5G, Windows 11 with Google Chrome PC   Operating System   Android 14, ...
  • Maxim
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can I change Duo plan to Family not losing already paid money?

I paid for Duo plan hoping I can share it with my kid. Unfortunatelly, I cannot. So, I would like to switch to Family plan but I need to pay whole amount. Is tere a possibility to switch to Family plan and pay only the difference between the prices?I...

  • Casual Listener
  • I paid for Duo plan hoping I can share it with my kid. Unfortunatelly, I cannot. So, I would like to switch to Family plan but I need to pay whole amount. Is tere a possibility to switch to Family pl...
  • MihailY
  • Moderator
  • 555 Views
  • 8 replies
  • 0 likes
  • 555 Views
  • 8 replies
  • 0 likes

Solved!! Globe payment issues

PlanDuo My Question or IssueI cant choose globe phone card to be my duo plan payment like before,and can’t find this payment on Spotify premium page,what should I renewal my premium?this is my only way to purchase

  • Newbie
  •   Plan Duo   My Question or Issue I cant choose globe phone card to be my duo plan payment like before,and can’t find this payment on Spotify premium page,what should I renewal my prem...
  • Maxim
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes