Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Newbie
- 62592 Views
- 43 replies
- 3 likes
- 62592 Views
- 43 replies
- 3 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Moderator
- 8119 Views
- 23 replies
- 2 likes
- 8119 Views
- 23 replies
- 2 likes
Solved!!Superuser Contribution Three dots keeps loading forever
PlanFreeCountryEGDeviceWindows 10, ChromeOperating SystemWindows 10 My Question or Issuewhen trying to add credit card, the three dots of loading appear but nothing happens forever.
- Plan Free Country EG Device Windows 10, Chrome Operating System Windows 10 My Question or Issue when trying to add credit card, the three dots of loading appear but nothing h...
-
-
- Visitor
- 6733 Views
- 10 replies
- 1 likes
- 6733 Views
- 10 replies
- 1 likes
Superuser Contribution Re: How can I play different songs at same time on different Google Nest device
How do I stop my premium family subscription and change to duo?
- How do I stop my premium family subscription and change to duo?
-
-
- Moderator
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Superuser Contribution You will not accept my new credit card which is accepted elsewhere,
Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.
- Edward, I am in France and I have premium, I need to register a new credit card and you will not accept it, the card is accepted elsewhere, there is no help for this on your site.
-
-
- Visitor
- 1236 Views
- 2 replies
- 0 likes
- 1236 Views
- 2 replies
- 0 likes
Solved!! Why are there commercial on premium account?
Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not to contain commercials and advertising.
- Hi, i pay for a premium account. Several of the podcasts I listen to regularly begins with, gets interrupted by and ends with commercials. Why is that? As a premium customer I pay for the content not...
-
-
- Visitor
- 394 Views
- 3 replies
- 3 likes
- 394 Views
- 3 replies
- 3 likes
Partner payment?
Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I started with.My Question or Issue
- Is there a way to tell what partner is associated with your account so you can update the payment info? I know which credit Card I use but it needs to be changed...I cant see what partner I sta...
-
-
- Spotify Star
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Gift cards work even when there is a price increase?
Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
- Hello, I would like to know if the $10 gift cards still work even if the price has increased to $10.99 Thanks you!!
-
-
- Moderator
- 3122 Views
- 3 replies
- 0 likes
- 3122 Views
- 3 replies
- 0 likes
Subscription in Iraq
Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment methods, most of us don’t use Visa or Mastercard, and our most p...
- Hi everyone, I am Iraqi music enthusiast and I appreciate Spotify team for supporting Iraq, finally we are able to use Spotify services here. However, we have one issue which is payment...
-
-
- Newbie
- 1226 Views
- 2 replies
- 1 likes
- 1226 Views
- 2 replies
- 1 likes
Trying to change my credit card
Unable to change my credit card for another subscription.
- Unable to change my credit card for another subscription.
-
-
- Spotify Star
- 112 Views
- 1 replies
- 0 likes
- 112 Views
- 1 replies
- 0 likes
Changing from Premium to Premium Family
Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be charged every month? Or since I changed plans, has it a...
- Hi there, today I moved from Individual Premium to my mum's Premium Family plan. I just realised that I forgot to cancel my Individual Premium beforehand, so does this mean I will continue to be char...
-
-
- Spotify Star
- 6234 Views
- 6 replies
- 0 likes
- 6234 Views
- 6 replies
- 0 likes
Gift card wont redeem
Plan:PremiumCountry- usa DeviceIphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont let me redeem the $99 gift card. Error states “you cant apply this premium c...
- Plan: Premium Country- usa Device Iphone 13 pro Have had spotify premium for years. Always buy the annual gift card. Bought a gift card again to renew for the year. And it wont l...
-
-
- Spotify Star
- 232 Views
- 1 replies
- 1 likes
- 232 Views
- 1 replies
- 1 likes
I am being charged twice for one spoify account(premium).
I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
- I am being charged twice, once by credit card and again by debit card, for one spotify account. Why?
-
-
- Spotify Star
- 3383 Views
- 1 replies
- 0 likes
- 3383 Views
- 1 replies
- 0 likes
Didn't receive any email to accept new prices
PlanPremiumCountryPolandDevice(iPhone 11)Operating System(iOS 17) My Question or IssueI can't accept the new prices of my Premium Family plan and I can't do it in my app too
- Plan Premium Country Poland Device (iPhone 11) Operating System (iOS 17) My Question or Issue I can't accept the new prices of my Premium Family plan and I can't do it in my app too
-
-
- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Error when trying to change plan
PlanPremiumCountryNew Zealand DevicePCOperating SystemWindows 10 My Question or IssueI've just moved from UK to NZ and I'm trying to change my plan from Family to Individual but I keep getting this message: "error Oops! Something went wrong, please t...
- Plan Premium Country New Zealand Device PC Operating System Windows 10 My Question or Issue I've just moved from UK to NZ and I'm trying to change my plan from Family to Indi...
-
-
- Spotify Star
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Issues when redeem Spotify gift card
My Question or IssueI redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify free and that I need to subscribe to premium in the main page I tried once...
- My Question or Issue I redeem a code and it says that it was successfully applied to the account and I can use the Spotify premium service however my account still says Spotify...
-
-
- Spotify Star
- 241 Views
- 3 replies
- 0 likes
- 241 Views
- 3 replies
- 0 likes
Problema com a Cobrança
Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes.Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esquecendo disso e continuam me cobrando. Isso tá me deix...
- Espero que esteja tudo bem com vocês! Só vim aqui porque tô com um problemão e queria resolver isso o quanto antes. Eu já paguei meu plano do Spotify certinho este mês, mas parece que vocês tão esqu...
-
-
- Spotify Star
- 131 Views
- 1 replies
- 0 likes
- 131 Views
- 1 replies
- 0 likes
Superuser Contribution Trial period
My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, that page is just blank. Does Spotify really care ab...
- My husband and I each signed up for a30 day free trial, yet after only 2-3 weeks, I’m getting ads and within 1-2 weeks, my husband is getting ads. What’s going on? Also, when I go to email Spotify, t...
-
-
- Moderator
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes
Superuser Contribution Trying to switch back to student premium
Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a way that I can just be charged with the 5.99 and get ...
- Hey, I was just charged for a regular premium (10.99) but I was on the student plan (5.99). I want to be able to switch back but I’m worry that I’ll be charged 5.99 on top of the 10.99. Is there a wa...
-
-
- Moderator
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Superuser Contribution quiero reactivar mi plan premium que ya pague y cancele sin querer
se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este mes que ya pague
- se me hizo el cobro de este mes del spotify de mi cuenta cuentra premium y entre a ver la pagina para cancelarla el mes siguiente y sin querer la cancele y no pillo como activarla y disfrutar de este...
-
-
- Moderator
- 314 Views
- 4 replies
- 0 likes
- 314 Views
- 4 replies
- 0 likes
Refund for an Unused Duo Premium
Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription yesterday (Jan 15). Afterwards, I switched to Family Premium but I ...
- Hi, I was wondering if I could still get a refund on this issue. I paid for a Duo Premium for my dad and sister last October and it went on until I cancelled my sister's subscription y...
-
-
- Spotify Star
- 189 Views
- 1 replies
- 0 likes
- 189 Views
- 1 replies
- 0 likes
Duo plan - switching manager and member
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) we Have a duo plan but the manager does not listen to audiobooks and the member would like to. How do we switch t...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) we Have a duo plan but the ma...
-
-
- Spotify Star
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes