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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

195098 Views

123 replies

12 likes

  • 195098 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22183 Views

28 replies

4 likes

  • 22183 Views
  • 28 replies
  • 4 likes

Solved!! Has the yearly plan been removed?

I am a Spotify Premium user. I want to buy the yearly plan again but I don't see it among the plans. I don't want money to be withdrawn from my credit card every month. Let's pay whatever the price is for 1 year, otherwise I don't think I'll buy it.

Newbie

I am a Spotify Premium user. I want to buy the yearly plan again but I don't see it among the plans. I don't want money to be withdrawn from my credit card every month. Let's pay whatever the price i...

Not applicable

1997 Views

2 replies

1 likes

  • 1997 Views
  • 2 replies
  • 1 likes

Canvas Moldova

WHY DOESN'T CANVAS WORK IN MOLDOVA, I AM DISAPPOINTED, I BOUGHT PREMIUM SPECIFICALLY FOR THIS, WHY DOESN'T SUCH A SIMPLE AND HARMLESS THING WORK IN MY COUNTRY

Newbie

WHY DOESN'T CANVAS WORK IN MOLDOVA, I AM DISAPPOINTED, I BOUGHT PREMIUM SPECIFICALLY FOR THIS, WHY DOESN'T SUCH A SIMPLE AND HARMLESS THING WORK IN MY COUNTRY

osornios

Spotify Star

266 Views

1 replies

1 likes

  • 266 Views
  • 1 replies
  • 1 likes

What email is attached to my account?

PlanPremiumCountryUSADeviceSamsung Galaxy 24 UltraOperating System My Question or IssueI cannot locate the account that is being billed for Premium. I need to find out the email that is being billed, please.

Newbie

Plan Premium Country USA Device Samsung Galaxy 24 Ultra Operating System   My Question or Issue I cannot locate the account that is being billed for Premium. I need to find out the emai...

osornios

Spotify Star

124 Views

1 replies

0 likes

  • 124 Views
  • 1 replies
  • 0 likes

Can’t pay for top up hours

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or issue trying to buy too up hrs but won’t let me continue to check out, why?

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or issue trying...

osornios

Spotify Star

98 Views

1 replies

0 likes

  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will I lose my free premium trial if I cancel it early?

PlanPremiumCountryUnited StatesDeviceAnyOperating SystemAny My Question or IssueIf I click on the cancel premium button to cancel any charges that would be made when my free premium ends, it says that it'll be cancelled today. I just got it, and I do...

Casual Listener

Plan Premium Country United States Device Any Operating System Any   My Question or Issue If I click on the cancel premium button to cancel any charges that would be made when my free ...

Malvamiravis

Visitor

47760 Views

18 replies

0 likes

  • 47760 Views
  • 18 replies
  • 0 likes

Paguei o plano individual via pix e não consegui usar

Fiz o pagamento do plano individual via pix e até agora não consta pago

Visitor

Fiz o pagamento do plano individual via pix e até agora não consta pago

Bittencourt

Spotify Star

194 Views

1 replies

0 likes

  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution My payment was done and money transferred but premium not reflecting

I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]

Visitor

I paid for 3 months premium and the money was deducted but I am unable to avail premium services. My order ID is [moderator edit]

31zvgacwgqfemus4hxsn

Visitor

311 Views

3 replies

1 likes

  • 311 Views
  • 3 replies
  • 1 likes

This is driving me mad, address issues

Please help. I’ve signed up to Spotify Premium Duo. It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very rural. Is Spotify a scam that takes your money but you ca...

Visitor

Please help. I’ve signed up to Spotify Premium Duo.  It will not recognise my address at all so cannot add or invite my partner. Tried all sorts to solve, tried local landmarks etc. we are very ...

Maxim

Spotify Star

305 Views

1 replies

0 likes

  • 305 Views
  • 1 replies
  • 0 likes

Subscription overseas

I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay more just because im traveling here.PlanFamilyCount...

Newbie

I am in Spain for travel I want to get premium, I am from Ecuador and want to pay with my Ecuador bank card, the price in Ecuador is 9.99 for the family plan but Spain is 17.99 euros, why should pay ...

Maxim

Spotify Star

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Somebody hacked my account and I need to try to restore it

My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.

Visitor

My account has no history, it is is Spanish and does not have premium now. I’ve had Spotify for over 10 years. I need to try to get my account back.

Maxim

Spotify Star

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

how to activate my premium account?

I have already paid for my premium account but my account has not been activated yet

Visitor

I have already paid for my premium account but my account has not been activated yet

Maxim

Spotify Star

1024 Views

1 replies

0 likes

  • 1024 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for premium i didn't get any invoice even i didn't got my subscripti

I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response

Visitor

I paid for the subscription still i didn't get any invoice on my email or anything i can't even open my Spotify account I'm way too frustrated now i mailed still no response

Susan_GP

Moderator

238 Views

3 replies

0 likes

  • 238 Views
  • 3 replies
  • 0 likes

Changing from Spotify student premium to family premium plan

Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium plan to family premium plan, will my verification for ...

Newbie

Hi, I'm a Spotify student premium plan user since 2023 December. Recently I've reverified my student discount in my account for another year till 2025 December. Now if I change my student premium pla...

Maxim

Spotify Star

528 Views

1 replies

1 likes

  • 528 Views
  • 1 replies
  • 1 likes

Superuser Contribution Add BKash payment in Bangladesh

PlanFree/PremiumCountryBangladeshDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We are very excited for Spotify in Bangladesh. But many people don't have any cards...

Newbie

Plan Free/Premium Country Bangladesh Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...

NashidLoverSakib

Newbie

16437 Views

10 replies

112 likes

Bangladesh
  • 16437 Views
  • 10 replies
  • 112 likes

Superuser Contribution Audiobook listening time limit can’t finish book/ no option to buy?

Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the listening time limit policy is terrible? Does Spotify...

Visitor

Why audiobook listening limit limit pay for premium? Why audiobook listening time limit not long enough to finish an average book? Why no option to buy time for audiobook? Does Spotify realize the li...

AtsushiWolf

Visitor

6578 Views

14 replies

9 likes

  • 6578 Views
  • 14 replies
  • 9 likes

Basic Family Pan and advertisement

PlanBasic Family PlanCountryIrelandDeviceCubotOperating SystemAndroid My Question or IssueHi I've subscribed to a basic family plan so that my partner and children can listen to music without being interrupted by adds.It is not working for my partner...

Newbie

  Plan Basic Family Plan Country Ireland Device Cubot Operating System Android   My Question or Issue Hi I've subscribed to a basic family plan so that my partner and children ca...

Maxim

Spotify Star

137 Views

1 replies

0 likes

  • 137 Views
  • 1 replies
  • 0 likes

Plan increased, NO notification, no means of refund, terrible support

The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase.When going through the help/support pages there seems to be n...

Newbie

  The price of my plan this month has increased yet again by £2 to £19.99 without any notification. I have searched through my emails and at no point have I been notified of a price increase. ...

amgb20

Casual Listener

890 Views

3 replies

0 likes

  • 890 Views
  • 3 replies
  • 0 likes