Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why?
My Question or IssueI just started my free 3 month trail of Premium a couple of weeks ago. What happens to my free period if I decide to upgrade to the Duo plan now or do I need to wait until the free trail is over?
PlanPremiumCountryIndiaDeviceMacbookOperating SystemMac My Question or IssueI am unable to enrol into auto-renew plans. It shows auto renew plans are temporarily unavailable.
Plan: FreeCountry: CZ Device: macBook Pro 2018Operating System: macOS Catalina 10.15.7 My Question or IssueAfter canceling my subscription, new offers are in mixed currency eur / czkNumbers are for EUR, but currency is following:package per month is ...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Mac book Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe Xbox 3 month spotify premium doesn't work, when I try to redeem it it says it's not avai...
Hi, I tried to register for a premium account, but when it comes to payment detail I'm not able to enter the credit card details (I only get the message 'Your payment method does not match your country')So, I'm living in Austria, but due to the near ...
Planfree as of right now, trying to buy premium again.CountryusaDeviceiphone 8plusOperating System My Question or Issuei’ve had premium before under the individual plan for many months and i was trying to buy it again but for some reason it says i’m ...
Currently there is promotion for 3 month for the first timer spotify premium subscription.but when i want to register and after fill in my credit card information, it stated that i have used the free trial before. As far i know i never subscribe to a...
PlanFree/Premium DuoCountrySouth AfricaDeviceDell LaptopOperating Systemwindows 10 My Question or IssueI am trying to sign up for Premium Duo but I am only getting an option to pay if I am a Vodacom mobile subscriber, which i am not. I would like to ...
PlanPre-Paid Premium Individual CountryUSA My Question or IssueI'm currently signed up for a pre-paid Premium Individual subscription. My account says "Your Spotify Premium ends on 2/23/22." I'd like to convert to Duo, but I want to understand how th...
I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? and I also cant change my plan? why? it is so much ha...
i want to cancel so im not charged the $10 a month but if i cant use it on my mobile devises after the 20th if i cancel now what is the point in canceling any time if you cant use it on your mobile devicesHow you listen will changeIf you cancel, you’...
PlanFree/PremiumCountryAustraliaDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueI have noticed today that I am being charged a monthly premium subscription fee. I only have a free account. I have checked possible alternate logi...
I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...
PlanPremiumCountryUSA DeviceiPhone 8Operating SystemiOS11 My Question or IssueI pay monthly for Spotify Premium so I not longer get advertisements. Why do I still get promotional playlist notifications? I thought I paid to keep peoples marketing budg...
Hello, I have been using Spotify since 2019. I have been using Spotify Premium since 2019 in Canada. I had an idea of sharing one account with my friend and my friend can have his/her own playlist, songs. I thought it was a good idea, but the problem...
PlanPremium FamilyCountry South Africa My Question or IssueI cannot update my credit card details for my Premium Family plan. Only a 'Vodacom' option is present, which does not work. Using different browsers does not help.
Hi,How do we remove our paypal or credit card from our accounts?I joined the 3 month trial of Spotify premium and then cancelled right away but I believe my PayPal or credit card info is still on my account as I can renew the premium right away witho...
Plan: Premium My Question or Issue :We pay you in order to avoid advertising, but now podcasts are interrupted by ads regularly. Please stop this. Pass on subscription revenue to podcasters per play, whatever it takes.
PlanPremiumCountryHungary My Question or IssueI tried to set payment with 2 cards:With a Revolut card the issue is: the payment method does not fits with my country. With my UniCredit card:it starts the related Unicredit verification in a popup which...
Env: prod