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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

130657 Views

69 replies

10 likes

Premium for Family
  • 130657 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

62244 Views

87 replies

4 likes

  • 62244 Views
  • 87 replies
  • 4 likes

Superuser Contribution Pagamento con Carta di Credito

Buongiorno, ho effettuato l'iscrizione a Spotify e come prima volta posso usufruire di due mesi gratuiti. Però devo inserire un metodo di pagamento. Visto che non ho la carta di credito, vorrei inserire la carta di credito di mio figlio, ma il sistem...

Visitor

Buongiorno, ho effettuato l'iscrizione a Spotify e come prima volta posso usufruire di due mesi gratuiti. Però devo inserire un metodo di pagamento. Visto che non ho la carta di credito, vorrei inser...

Elena

Moderator

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Trial and annual subscription

PlanFree/PremiumCountryBrasilDevice Samsung Galaxy 9, Operating System Android Oreo, Windows 10,etc.) My Question or IssueStarting a 2 month Premium trial soon. At the end will I have the option of a single annual payment, or is it an auto monthly pa...

Casual Listener

Plan Free/Premium Country Brasil Device  Samsung Galaxy 9,  Operating System  Android Oreo, Windows 10,etc.)   My Question or Issue Starting a 2 month Premium trial...

Maxim

Spotify Star

928 Views

3 replies

0 likes

  • 928 Views
  • 3 replies
  • 0 likes

Can't use the 1 month trial even though I never had Spotify Premium.

Basically everything is explained in the question. I never had any Spotify Premium subscription, but now I can't use it. Is there any way to get the offer again?

Newbie

Basically everything is explained in the question. I never had any Spotify Premium subscription, but now I can't use it. Is there any way to get the offer again?

Maxim

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Basically, I wasn’t aware that my free trial was going to end today

I wasn’t expecting my subscription to end today until i got notified by my bank earlier today. I am not in a great money situation right now and wasn’t expecting to spend much money on Spotify. I was wondering if i could get a refund however, also ca...

Visitor

I wasn’t expecting my subscription to end today until i got notified by my bank earlier today. I am not in a great money situation right now and wasn’t expecting to spend much money on Spotify. I was...

Maxim

Spotify Star

147 Views

1 replies

0 likes

  • 147 Views
  • 1 replies
  • 0 likes

A payment of 59 rs deducted from my account but no premium access given

PlanPremiumCountryIndia Device(windows laptop,Realme narzo)Operating System(Android,Windows 11) My Question or IssueNo premium on my account even after paying.

Newbie

Plan Premium Country India   Device (windows laptop,Realme narzo) Operating System (Android,Windows 11)   My Question or Issue No premium on my account even after paying. 

Not applicable

1183 Views

4 replies

0 likes

  • 1183 Views
  • 4 replies
  • 0 likes

Wie kündige ich ein Abo das nicht existiert?

Hallo, Klarna berechnet 10,99€ für ein Spotify-Abo das ich nie abgeschlossen habe. Ich habe zwar ein Gratis-Probeabo das mittlerweile abgelaufen ist. Deshalb gehe ich davon dass es automatisch kostenpflichtig weiterläuft weil ich nix abbestellt habe ...

Visitor

Hallo, Klarna berechnet 10,99€ für ein Spotify-Abo das ich nie abgeschlossen habe. Ich habe zwar ein Gratis-Probeabo das mittlerweile abgelaufen ist. Deshalb gehe ich davon dass es automatisch kosten...

Ximzend

Spotify Star

877 Views

1 replies

0 likes

  • 877 Views
  • 1 replies
  • 0 likes

Why my partner cannot accept my invite?

The message we received is that she already cannot be verified and has to wait 12 months… it’s my wife and has resided with me the whole time. We had this issue before and is why we left Spotify.

Visitor

The message we received is that she already cannot be verified and has to wait 12 months… it’s my wife and has resided with me the whole time. We had this issue before and is why we left Spotify.

Maxim

Spotify Star

168 Views

1 replies

0 likes

  • 168 Views
  • 1 replies
  • 0 likes

How can I get hulu with no ads?

I have hulu with ads through spotify. I am willing to pay more for hulu with no ads. But can't figure out if this is possible

Visitor

I have hulu with ads through spotify. I am willing to pay more for hulu with no ads. But can't figure out if this is possible

Maxim

Spotify Star

667 Views

1 replies

0 likes

  • 667 Views
  • 1 replies
  • 0 likes

No choice but to be doubled charged when changing regions?

PlanPremium Family/Premium DuoCountryNetherlands/Switzerland My Question or IssueI was previously living in the Netherlands, where I shared a Premium Family membership with someone. I'm now living in Switzerland with my husband, and we want to have a...

Newbie

Plan Premium Family/Premium Duo Country Netherlands/Switzerland    My Question or Issue I was previously living in the Netherlands, where I shared a Premium Family membership with som...

Maxim

Spotify Star

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Transfer premium sub to another account, as I redeemed code on wrong accoun

I've paid for the account under instead of using a gift card that I bought. Can I transfer that over to the other account

Visitor

I've paid for the account under <removed sensitive info> instead of <removed sensitive info> using a gift card that I bought. Can I transfer that over to the other account

Maxim

Spotify Star

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, estoy intentado hacer el pago de spotify para estudiante y no me deja

A lo que intento hacer el pago no me deja colocar la tarjeta, se queda esperando y esperando y nunca sale para aceptar la tarjeta. Entonces no se realiza el pago

Visitor

A lo que intento hacer el pago no me deja colocar la tarjeta, se queda esperando y esperando y nunca sale para aceptar la tarjeta. Entonces no se realiza el pago

Eni

Moderator

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

Missing podcasts and audiobook section

I don't find any options to play podcasts or audiobooks. The only two tabs I see on my Spotify app are 'All' and 'Music'. If I cannot consume podcasts, or audiobooks, I don’t feel it worthwhile to subscribe anymore. Am I missing something or it is wh...

Newbie

I don't find any options to play podcasts or audiobooks. The only two tabs I see on my Spotify app are 'All' and 'Music'. If I cannot consume podcasts, or audiobooks, I don’t feel it worthwhile to su...

Maxim

Spotify Star

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

need to add my husband to my duo plan it keeps saying hes the plan manager

I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.

Visitor

I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.

Maxim

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Change plan manager

PlanDuo planCountryAlbaniaDeviceIphone 12 pro maxOperating System(IOS 18) My Question or Issuehow can I remove myself as a plan manager and transfer it to another

Newbie

Plan Duo plan Country Albania Device Iphone 12 pro max Operating System (IOS 18)   My Question or Issue how can I remove myself as a plan manager and transfer it to another

Maxim

Spotify Star

255 Views

1 replies

0 likes

Question
  • 255 Views
  • 1 replies
  • 0 likes

Solved!! Re: My subscription changed alone to individual and now I can't change it back to Duo

I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subscriptionI've lost my audiobook listening just like ...

Casual Listener

I've paid extra hours for audiobook listening amounting to $2,792 my card declined on regular monthly charge I've been switched to spotify free plan allocate my hours on audiobook for my monthly subs...

ribezaz

Spotify Star

477 Views

5 replies

1 likes

  • 477 Views
  • 5 replies
  • 1 likes

Premium

PlanFree/PremiumCountryAustralia DeviceiPhone 12 My Question or Issuei had canceled my premium about 2 months ago because I had no longer used Spotify as regularly as I did , but money is still being taken out for my Spotify premium even though I’m o...

Visitor

  Plan Free/Premium Country Australia  Device iPhone 12    My Question or Issue i had canceled my premium about 2 months ago because I had no longer used Spotify as regul...

Maxim

Spotify Star

197 Views

1 replies

0 likes

  • 197 Views
  • 1 replies
  • 0 likes