Three dots keeps loading forever

[r0lyf733wkn89zk]

Plan

Free

Country

EG

Device

Windows 10, Chrome

Operating System

Windows 10

My Question or Issue

when trying to add credit card, the three dots of loading appear but nothing happens forever.

[Billy-J]

Hey @r0lyf733wkn89zk, thanks for reaching out to the Community!

Could you try updating your payment details using a different browser or private window? If that doesn't help, could you let me know when the loading sign appears and send a screenshot? Make sure to hide sensitive info when posting to the Community.

Let me know how this goes.

[r0lyf733wkn89zk]

tried all your suggestions nothing happened...those three dots keeps loading forever.

EDIT: Screenshot removed.

[Billy-J · Accepted solution]

Hey @r0lyf733wkn89zk,

Hm, could you try updating the payment details on another device, if applicable? Also, make sure you have a strong network connection (preferably Wi-Fi).

Let me know how this goes!

[r0lyf733wkn89zk]

Thanks Billy.

[Billy-J]

Hey @r0lyf733wkn89zk,

You're very welcome!
Were you able to process the payment? 

[swanksty]

I am experiencing this same issue.

I am unable to process payment as the three dots keep loading forever, on different networks, different devices, different browsers.

[Alex]

Hey @swanksty,

Thanks for reaching out about this in the Community!

Sorry to hear that you're experiencing this. Can you tell us a bit more about your exact situation. Are you trying to sign up for Premium or to update payment details? Does this happen before or after you enter your payment details?

It would also be helpful to know the country of your account. Note that sometimes, if there is system maintenance, payments may not go through, so it's a good idea to wait a couple of days and try again.

Looking forward to your reply.

[JesseDogara]

I am experiencing this same issue.

I am unable to process payment as the three dots keep loading forever, on different networks, different devices, different browsers.

[Alex]

Hi there @JesseDogara,

Thanks for the post. 

Can you provide the information I've requested in my previous post so that we can investigate what exactly is happening.

Cheers.

[Weechuanlim]

Hi.. same problem.. stuck in 3 dots loading forever… I even tried rebooting my phone…then I tried... Deleting the app and install again.. login and it worked!.. had to redownload all my playlists for offline listening but it’s working fine now… good luck!