Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

None of my credit cards work. I have impeccable credit.

None of my credit cards work. I have impeccable credit.

I need help. Am I getting scammed
Reply
4 Replies

Hey there, 

 

Thanks for reaching out!

 

If you're still unable to use your card and if you haven't already, we'd suggest entering your payment details again using a private/incognito window or a different device to see how it goes. 

 

If this doesn't do the trick, you might want to reach out directly to our Support team here. They'll be able to check your account and provide further help if possible.

 

The Community will be here if anything else comes up.

NovyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

I came here for the same reason so I’m thinking there’s a glitch or something wrong today. 

Hi @Alyssa81221,

 

Thanks for joining the conversation!

 

If you've already tried all the suggestions from this article and you still can't use your card, the best thing to do would be reaching out to Support as mentioned above. 

 

Cheers!

NovyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

I have been trying to resubscribe to a podcast for a year and I get a card error. The worst part was in the middle of an episode I was kicked out and haven’t been able to get it to work despite being charged not even 3 days before. No matter what I do it doesn’t work- even tried 5 different cards 😒😭

Suggested posts