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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1435 Views
  • 19 replies
  • 1 likes
  • 1435 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47372 Views
  • 20 replies
  • 3 likes
  • 47372 Views
  • 20 replies
  • 3 likes

Solved!! Spotify not eligible for the indevidual offer and also not able to update payment method

 PlanPremiumCountryPhilippinesDeviceRealme 6Operating SystemAndroid 10 My Question or Issue i tried renewing my premium offer because i received a notice that my account is going to expire but ended up declining the used payment method using Network ...

Screenshot_2020-08-24-00-41-52-78.jpg Screenshot_2020-08-24-00-53-03-63.jpg
  • Casual Listener
  •   Plan Premium Country Philippines Device Realme 6 Operating System Android 10   My Question or Issue  i tried renewing my premium offer because i received a notice that my acc...
  • Billy-J
  • Spotify Star
  • 401 Views
  • 3 replies
  • 0 likes
  • "Subsciption offer problem to premium"
  • 401 Views
  • 3 replies
  • 0 likes

Family trennen

Hallo, liebe Gemeinschaft,Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen.Wie geht das?Viele Dank schon einmal.Viele Grüße

  • Casual Listener
  • Hallo, liebe Gemeinschaft, Ich möchte mein Konto von einem anderen Familien-Abo trennen und mein eigenes Abo abschließen. Wie geht das? Viele Dank schon einmal. Viele Grüße    
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Canceled subscription (via my French mobile operator) still charged 9.99€

PlanPremiumCountryFranceDeviceiPhone SEOperating SystemiOS 13.5.1 My Question or IssueHello, I subscribed to Spotify via my French mobile operator Bouygues Telecom as an option of my mobile plan. Since the first three months were free, I canceled the...

  • Casual Listener
  • Plan Premium Country France Device iPhone SE Operating System iOS 13.5.1   My Question or Issue Hello,   I subscribed to Spotify via my French mobile operator Bouygues Telecom a...
  • Amélie31
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Abonnement prenium résiliée le jour de la date du prélèvement

Bonjour, aujourd'**bleep** je viens de résilié mon abonnement prenium mais ça sera résilié le 24 août alors que la date du prélèvement doit passé le 24 août. Et j'arrive pas à trouver si justement il va y avoir le prélèvement ou pas ?Ça serait bête s...

  • Visitor
  • Bonjour, aujourd'**bleep** je viens de résilié mon abonnement prenium mais ça sera résilié le 24 août alors que la date du prélèvement doit passé le 24 août. Et j'arrive pas à trouver si justement il...
  • Jose_M
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Gift card isn’t working

I bought a gift card and the code isn’t working

  • Visitor
  • I bought a gift card and the code isn’t working
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Paying twice a month?

I have my Spotify logged into both my laptop and my iPhone. It’s one account, but I’m being For More than just one premium account. For several months I’ve been charged $9.99 and then another $10.64 On top of that? And I’m just not sure why that is? ...

  • Visitor
  • I have my Spotify logged into both my laptop and my iPhone. It’s one account, but I’m being For More than just one premium account.  For several months I’ve been charged $9.99 and then another $...
  • osornios
  • Spotify Star
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

[Subscription] Chance plan

I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait until the next 9th?

  • Visitor
  • I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait...
  • osornios
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 311 Views
  • 1 replies
  • 0 likes

Endless payment method downloader

I want to subscribe, but my payment method is endlessly loading. What could be the problem? I'm from Belarus.

  • Visitor
  • I want to subscribe, but my payment method is endlessly loading. What could be the problem? I'm from Belarus.
  • osornios
  • Spotify Star
  • 318 Views
  • 1 replies
  • 2 likes
  • 318 Views
  • 1 replies
  • 2 likes

Solved!! Premium Duo

Our kids have grown up, married and moved out. Should my wife and I switch from Premium Family to Premium Duo?

  • Casual Listener
  • Our kids have grown up, married and moved out. Should my wife and I switch from Premium Family to Premium Duo?
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Account hasn’t switched to Duo

PlanPremium DuoCountry Device(iPhone 7 Plus )Operating System(iOS 13.) I changed my subscription from Premium to Premium Duo 3 weeks ago, however, my personal account won’t switch over to Duo to enjoy the Duo perks with my partner (Duo working fine o...

  • Visitor
  •   Plan Premium Duo Country   Device (iPhone 7 Plus ) Operating System (iOS 13.)     I changed my subscription from Premium to Premium Duo 3 weeks ago, however, my perso...
  • OneByBoo
  • Roadie
  • 490 Views
  • 1 replies
  • 0 likes
  • 490 Views
  • 1 replies
  • 0 likes

Free yet I got charged on my mobile number.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Премиум

Добрый день! Подключил подписку Premium через мобильного оператора МТС. В веб-версии мой план отображается без ошибок - Spotify Premium. Однако в мобильной версии он так и не поменялся с Free. Помогите, пожалуйста, исправить эту ошибку.PlanPremiumCou...

  • Casual Listener
  • Добрый день! Подключил подписку Premium через мобильного оператора МТС. В веб-версии мой план отображается без ошибок - Spotify Premium. Однако в мобильной версии он так и не поменялся с Free. Помоги...
  • Billy-J
  • Spotify Star
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can you use Premium and a Student Premium in one card?

When I'm trying to apply Student Premium with my card, it shows "Enter a valid credit card number.". Maybe it's the fact that there's already an existing Premium Account and I wanna use my card to give my sib the Premium Discount. What can I do?PlanP...

  • Casual Listener
  • When I'm trying to apply Student Premium with my card, it shows "Enter a valid credit card number.". Maybe it's the fact that there's already an existing Premium Account and I wanna use my card to gi...
  • patREKT
  • Casual Listener
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Wanting to upgrade

I have a premium plan that comes with Hulu I’m wanting to upgrade to either duo or the family if I do will I lose Hulu??

  • Visitor
  • I have a premium plan that comes with Hulu I’m wanting to upgrade to either duo or the family if I do will I lose Hulu??  
  • Emilia_8
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Premium with Hulu Not Working

PlanPremiumCountryUSDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI had the Student Premium with Hulu and activated the Hulu subscription. It's been a while since I've tried using it but now when I click the "Start Watching" in my "Y...

  • Visitor
  • Plan Premium Country US Device Desktop PC Operating System Windows 10   My Question or Issue I had the Student Premium with Hulu and activated the Hulu subscription. It's been a while ...
  • Billy-J
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • Activate
    Hulu
    Premium
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! My plan is student discount but when I try to pay,it says Premium Duo. I cannot change my plan back.

PlanPremiumCountry DeviceIphone 7 plus Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country   Device Iphone 7 plus  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • zeykksy
  • Regular
  • 723 Views
  • 7 replies
  • 0 likes
  • 723 Views
  • 7 replies
  • 0 likes

Superuser Contribution False Price

PlanStudentCountryGermanyDeviceSamsung Galaxy S10Operating SystemAndroid 10My Question or IssueHello, i canceled my Student subscription. A few days later I subscribed it again and now I must pay ca. 10€ although I have a student subscription. Can an...

  • Visitor
  • Plan Student Country Germany Device Samsung Galaxy S10 Operating System Android 10 My Question or Issue Hello, i canceled my Student subscription. A few days later I subscribed it again and...
  • Ver
  • Spotify Legend
  • 412 Views
  • 2 replies
  • 0 likes
  • Price
  • 412 Views
  • 2 replies
  • 0 likes

I switched to a two user license and now it only works on my phone and Alexis cannot access Spotify.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Help me quickly with my damaged spotify premium card [ Poland ]

CountryPoland Hello, I come from Poland, I bought a premium spotify card worth PLN 20 in an electronic store, after returning home I took a coin and started to choose the code. At the time of scratching, the scratch card was partially scratched with ...

  • Visitor
  •   Country Poland   Hello, I come from Poland, I bought a premium spotify card worth PLN 20 in an electronic store, after returning home I took a coin and started to choose the code. At ...
  • Billy-J
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

How to renew Premium Student

Hey everybody!I recently completed four years of undergrad at one college and am now about to start grad school at a different college. Is the Spotify Premium Student discount applicable to me still? Or am I only eligible for 4 years?Thanks for your ...

  • Visitor
  • Hey everybody! I recently completed four years of undergrad at one college and am now about to start grad school at a different college. Is the Spotify Premium Student discount applicable to me stil...
  • Billy-J
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes