Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
PlanPremiumCountryUSADeviceMoto G7, also was using with Moto G3 Operating System Android Oreo My Question or IssueI had a premium account, which somehow I was logged out of on my phone. Tried to log back and and can't recall user name, my email isn't...
PlanFreeCountryUSADeviceSamsung Galaxy J7My Question or IssueI want to do the free promotion trial for 60 days free premium to celebrate BTS' release of Map of the Soul : Persona, but do not want/have a credit card to put in the fields. Is there anyw...
When I click on the Subscription button on left hand side , there is no appearance of CHANGE or CANCEL. I am at a loss as to how to cancel the subscription.PlanFreeCountryItalyDevice Samsung tabletOperating SystemDont know My Question or IssueHow to ...
PlanPremiumCountry DeviceIphoneOperating Syste My Question or IssueHello, my son age 25 subscribed for the monthly spotify using my bank account info. I have asked him to cancel and I continue to get charged. Is there anyway for me to cancel my payme...
How do I go about canceling the Hulu subscription from the student plan so I can get the commercial free plan from Hulu. I phoned Hulu but they said I have to get it done through the Spotify but I don't see where to do it in my Spotify account.
Plan PremiumCountryUSADeviceMacBook Pro 2016Operating SystemSierra 10.12.6 My Question or IssueEver since I canceled my premium last week (on the app), I cannot listen to any songs that were not already favorited by me. Every time I try to play any s...
Hi, I have been charged the full price, after a year being on student discount. I guess I had to reconfirm my student status. I have done that, but this month I have again bern charged full price. My bf is still on student discount without problems a...
Hi, for the past 3 months spotify had been charging me 6 euros every month even tho i have family subsciprtion and my account payment history shows 0 euros every month for the past 6 months. I did not give my card number etc. to anyone so i have no c...
Hi - I would like to change my free trial to premium student ( I already got the verification) but I can’t choose my mobile as the payment method, only credit card and PayPal and I don’t want that. Can someone pls help me PlanFree/PremiumCountryswitz...
I switched from student premium subscription to family to receive a free google home mini, but they were out of stock so I was not able to receive that. This is not a big deal except I just changed back to student subscription again but lost the $15 ...
PlanFreeCountryAustraliaDeviceSurface Pro 4/Google Pixel3Operating SystemWindows10, android My Question or IssueI would like a refund for an incorrect payment which I didn't subscribe for. My account also shows that I am on Spotify free....
Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium with Hulubought the subscription through my ps4 but didn't receive my Hulu subscription ??
PlanPremiumCountryPuerto Rico (US)DeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueI used to have a paid Hulu account several months ago ( I cancelled it). This Hulu account was not linked to the same email address I use to login on my Spo...
PlanPremiumCountryPhilippinedDeviceSamsung galaxy J7 proOperating SystemAndroid 8.1.0 My Question or IssueThe registration for my personal premium account discontinued after the subscription for family premium expires. Is that what supposed to happen...
Öğrenci premiuma sahip iken makbuzları kontrol ederken 13.99 tl kesmişti premium için tekrar başvurduğumda öğrenci belgemi atıp bekledim fakat mail gelmedi sonra tekrar denediğimde bu teklifi daha önce kullandın ekranı çıkar çözümü bilen varsa yardım...
PlanPremiumCountryCanada Device(iPhone 10SOperating System(iOS 12.2.) My Question or Issue I registered spotify as a premium membership for the google home mini promo, but I still haven’t gotten an E-mail for that. How can I get an email?
PlanFreeCountry USA DeviceiPhone 8Operating SystemiOS 10 I have a Hulu account with ads. I got it for a discount that I had gotten at some point last year. I saw that I could get Spotify premium since I have Hulu but I have to switch the billing to S...
Hello, my question is, can I postpone payments for my premium account for a couple months and then be billed in a lump-sum once I am able? I have done a debt-consolidation and cancelled my credit card but have no way to maintain my premium account te...
iPhone XS MAX My Question or IssueHello, I have a premium account with my mobile subscription and it’s turned on but when I go to spotify I’m suddenly a free user. Please fix this for me. It’s very annoying.
PlanPremiumCountryUnited States Device iPhone 6sOperating SystemiOS 12.1 My Question or IssueI have a premium account but I can’t play offline. My music is downloaded but still won’t let me play offline.