Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31jirdgxiicefhn7j46e
Visitor
74577 Views
49 replies
3 likes

74577 Views
49 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
9650 Views
23 replies
2 likes

9650 Views
23 replies
2 likes

Solved!!Superuser Contribution How long until restrictions apply with Spotify Free?

Plan: FreeCountry: the NetherlandsDevice: Android tablet or phone My Question or IssueIf I subscribe for a Spotify Free subscription, how long will it take before restrictions (only 6x skip song, advertisements) are applied? Will I get some-sort-of-p...

Joentje71
Casual Listener
Plan: Free Country: the Netherlands Device: Android tablet or phone My Question or Issue If I subscribe for a Spotify Free subscription, how long will it take before restrictions (on...
2022-01-21 8:16:50 PM
2022-02-03 2:29:15 PM
Yordan
Moderator
3431 Views
6 replies
0 likes

3431 Views
6 replies
0 likes

Solved!!Superuser Contribution Spotify Duo

Hellooo! I just have this question about Spotify Duo.I want to switch to Spotify Duo and share it with my sister but we live in different countries. I’m with her right now and I don’t thinks there’s gonna be a problem until I go back to where I live....

Chaasa1
Newbie
Hellooo! I just have this question about Spotify Duo. I want to switch to Spotify Duo and share it with my sister but we live in different countries. I’m with her right now and I don’t thinks there’...
2022-02-02 4:46:39 AM
2022-02-02 11:30:06 PM
Eni
Moderator
449 Views
2 replies
0 likes

449 Views
2 replies
0 likes

Superuser Contribution Payment failed. Try again, or use a different payment method. Get Help

PlanFreeCountryIsraelDeviceSamsung Galaxy 8SOperating SystemAndroidMy Question or IssueEverytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restricted. The Title Describes the Issue i get.

Rom_0408
Casual Listener
Plan Free Country Israel Device Samsung Galaxy 8S Operating System Android My Question or Issue Everytime I Try To Proceed with the payment to start my 3 month trial (i use visa) i get restr...
2020-01-30 9:19:24 PM
2022-02-02 10:39:38 PM
Julian
Moderator
684 Views
5 replies
0 likes

684 Views
5 replies
0 likes

The selected payment method does not match the selected country

PlanFree, but want to switch to Spotify premium Duo CountrySlovakia My Question or IssueSo far, I am a free user. I have a crypto.com Visa Card, and I am trying to upgrade from a fee user to Spotify premium Duo. Every time I fill out a form regarding...

masterm
Newbie
Plan Free, but want to switch to Spotify premium Duo Country Slovakia My Question or Issue So far, I am a free user. I have a crypto.com Visa Card, and I am trying to upgrade fro...
2022-02-01 10:26:27 PM
2022-02-02 5:00:16 AM
Billy-J
Spotify Star
414 Views
1 replies
1 likes

414 Views
1 replies
1 likes

Trying to pay for my family plan

I am currently trying to pay for my premium family plan. When I enter my address and card information it says "Make sure you enter your billing address as it’s on your card statement." My address hasn't changed in the almost 1 year of having this acc...

alext0122
Newbie
I am currently trying to pay for my premium family plan. When I enter my address and card information it says "Make sure you enter your billing address as it’s on your card statement." My address has...
2022-02-01 2:04:09 AM
2022-02-01 11:39:32 PM
Maxim
Spotify Star
352 Views
1 replies
0 likes

352 Views
1 replies
0 likes

Superuser Contribution Platba

PlánPremium family a premium individualZemě - ČR přístrojiPhone xsOperační systémiOS 10 Dobrý den, měla bych dotaz prosím. Dříve jsem si založila účet individual a platila jsem ho ze své karty později jsem s rodinnou založila premium family a bohužel...

00vqk7h2sdwus1yv35yv
Newbie
Plán Premium family a premium individual Země - ČR přístroj iPhone xs Operační systém iOS 10 Dobrý den, měla bych dotaz prosím. Dříve jsem si založila ú...
2022-01-31 1:54:03 PM
2022-02-01 5:06:07 PM
MafeG
Spotify Legend
323 Views
1 replies
0 likes

323 Views
1 replies
0 likes

Superuser Contribution Money deducted from BANK account but no premium access given

PlanPremiumCountryIndiaDeviceOnePlus 6TOperating SystemAndroid My Question or IssueWhile buying one year standard (not a student) access using UPI I got the amount deducted from my bank account, but page on Spotify payment said the transaction got ca...

NayhaalAgarwal
Visitor
Plan Premium Country India Device OnePlus 6T Operating System Android My Question or Issue While buying one year standard (not a student) access using UPI I got the amount de...
2020-04-11 7:46:04 PM
2022-02-01 7:23:27 AM
ChristinaCardenas
Newbie
1591 Views
5 replies
1 likes

1591 Views
5 replies
1 likes

Solved!!Superuser Contribution Spotify India UPI payment failed but still charged

PlanPremiumCountryIndiaDevice(Samsung M21 2020)Operating System(Android 10) On 27/01/2022 I attempted to top up my Spotify premium family which I have been using for last year which is supposed to expire on 14/02/2022. So in the payment options are s...

Uday2
Casual Listener
Plan Premium Country India Device (Samsung M21 2020) Operating System (Android 10) <span;>On 27/01/2022 I attempted to top up my Spotify premium family which I have been...
2022-01-30 2:52:24 PM
2022-01-31 6:13:07 PM
Uday2
Casual Listener
1557 Views
2 replies
0 likes

1557 Views
2 replies
0 likes

Superuser Contribution Ads on premium account

I have been paying customer since forever. I clicked by accident on single podcast and now my home page is full of Podcasts ads.How do I turn this thing on now? Whenever I use app i am bombarded by stuff which is not music and which I am completely n...

chm
Casual Listener
I have been paying customer since forever. I clicked by accident on single podcast and now my home page is full of Podcasts ads. How do I turn this thing on now? Whenever I use app i am bombarded by...
2022-01-29 11:04:22 PM
2022-01-31 5:01:21 PM
Novy
Moderator
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

I received the package today, but it arrived with the contents missing.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I don't know where I should ask this question, so I am posting on this page. I received the ...

ququ
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2020-09-04 5:32:59 AM
2022-01-31 1:07:35 PM
Bediviraada
Casual Listener
408 Views
2 replies
0 likes

408 Views
2 replies
0 likes

Superuser Contribution Joining DUO error after inputting address

PlanDUO PremiumCountryUnited StatesDeviceiPhone 11 ProOperating SystemiOS 15 My Question or Issue I signed up for Spotify duo to use with my boyfriend. We live in the same house, thus we have the same address. However, when I send him the link and he...

Craftycocktail
Casual Listener
Plan DUO Premium Country United States Device iPhone 11 Pro Operating System iOS 15 My Question or Issue I signed up for Spotify duo to use with my boyfriend. We live in the ...
2022-01-03 5:27:43 PM
2022-01-31 9:55:53 AM
Ver
Spotify Legend
385 Views
3 replies
0 likes

385 Views
3 replies
0 likes

Superuser Contribution Redeem page is not working

I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a new gift card because of this issue. will my code ...

toreom
Casual Listener
I just bought a spotify gift card . as i was redeeming it, the redeem page was not responding. I've tried to redeem for a few times now but nothing in response. it would be a waste if I have to buy a...
2020-08-30 3:34:12 PM
2022-01-30 8:27:57 AM
Alex
Spotify Legend
1996 Views
7 replies
0 likes
Gift Card
redeem

1996 Views
7 replies
0 likes

Spotify CD quality / HIFI / Lossless streaming 16bit 44.1khz

I am testing Qobuz at the moment with CD quality comparing to HiRes, difficult to say if HiRes worth the price but coming back to Spotify 320Kbs quality is a real pain... Is Spotify going to align to the market outsiders (Qobuz, Tidal, Deezer, etc..)...

Cavazz
Casual Listener
I am testing Qobuz at the moment with CD quality comparing to HiRes, difficult to say if HiRes worth the price but coming back to Spotify 320Kbs quality is a real pain... Is Spotify ...
2018-12-18 1:45:39 PM
2022-01-29 1:01:47 PM
marc_masoni06
Newbie
23756 Views
21 replies
80 likes

23756 Views
21 replies
80 likes

MCO VISA

Plan : PremiumCountry: SingaporeDevice: Window 10 My Question or IssueMy MCO VISA does not accept. I have contact MCO VISA and they confirm my card is working. Also, it is success validate by Google Pay. So, i am not sure what wrong with it. Hope the...

Jimmy00
Regular
Plan : Premium Country: Singapore Device: Window 10 My Question or Issue My MCO VISA does not accept. I have contact MCO VISA and they confirm my card is working. Also, it ...
2020-04-27 12:58:15 PM
2022-01-29 2:58:51 AM
humadroid
Casual Listener
8404 Views
12 replies
0 likes

8404 Views
12 replies
0 likes

Superuser Contribution Re: Premium family account -trotzdem wird in der app werbung vorgeschaltet

Same Problem.Uninstall brought Nothing. Only Frustration.

dirknijs
Newbie
Same Problem.Uninstall brought Nothing. Only Frustration.
2022-01-27 11:12:57 AM
2022-01-27 11:21:15 PM
MafeG
Spotify Legend
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

Tax added for state I do not live in

PlanPremiumCountryUSA, Washington DC My Question or Issue I received the below email from no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium account. I don't live in Iowa and my account has no billing ties to that state. I li...

tbdave
Newbie
Plan Premium Country USA, Washington DC My Question or Issue I received the below email from no-reply@spotify.com stating they are applying a ~$1 Iowa tax to my premium accoun...
2019-01-22 7:54:01 PM
2022-01-27 7:19:11 PM
Hasbula
Casual Listener
2317 Views
6 replies
0 likes

2317 Views
6 replies
0 likes

Premium Duo Help

PlanPremium DuoCountryUKDeviceApp on desktop PC, Web browsers (chrome and edge) and android app My Question or IssueHave recently joined premium duo with partner but neither of can see the duo mix list nor each others activity. I can't even add him a...

e5708hh2xeyod0vaq8a3
Newbie
Plan Premium Duo Country UK Device App on desktop PC, Web browsers (chrome and edge) and android app My Question or Issue Have recently joined premium duo with partner but neither of c...
2022-01-27 4:59:06 PM
2022-01-27 6:54:46 PM
Jᴀᴄᴋ
Roadie
446 Views
1 replies
0 likes

446 Views
1 replies
0 likes

Superuser Contribution [Other] why it so hard to buy a Spotify eCard from Spotify ?

why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why why not make it easy to give a family or friend the GIFT of a year of Spotify ?

thomas4d
Casual Listener
why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why why not make it easy to give a family or frien...
2022-01-23 6:57:39 AM
2022-01-27 5:49:54 PM
Eni
Moderator
210 Views
1 replies
0 likes
Other

210 Views
1 replies
0 likes

Superuser Contribution Changing credit card and being billed on both suddenly

I have a family plan. I went to change the credit card for billing, and they switched the bill date to immediately for the full amount -- but the transactions are coming through on both the old card AND the new card. So, double the full monthly rate ...

stephendidit
Regular
I have a family plan. I went to change the credit card for billing, and they switched the bill date to immediately for the full amount -- but the transactions are coming through on both the old card ...
2022-01-25 3:37:28 PM
2022-01-27 8:42:26 AM
Alex
Spotify Legend
409 Views
3 replies
0 likes

409 Views
3 replies
0 likes

Superuser Contribution [Community][Other] How are gift subscriptions not already a thing?!

I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!

Zazzman11
Visitor
I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!
2022-01-21 8:06:48 PM
2022-01-26 4:58:52 PM
OscarDC
Moderator
190 Views
1 replies
0 likes
Other

190 Views
1 replies
0 likes

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