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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53439 Views
  • 32 replies
  • 3 likes
  • 53439 Views
  • 32 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6854 Views
  • 23 replies
  • 2 likes
  • 6854 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium

I’ve had premium since last year and it expires July, I paid with the prepaid cards. Today I was listening to music and it ended abruptly mid song. I was wondering is there a way I can get it back or do I gotta pay the $10 again. I’ve added screensho...

  • Casual Listener
  • I’ve had premium since last year and it expires July, I paid with the prepaid cards. Today I was listening to music and it ended abruptly mid song. I was wondering is there a way I can get it back or...
  • CarlosE
  • Moderator
  • 696 Views
  • 9 replies
  • 0 likes
  • 696 Views
  • 9 replies
  • 0 likes

Solved!! Can't pay for premium

I've tried to upgrade to premium, but it won't go to the payment details. It will go to your plan and that is it...nothing else I've tried clearing my cacheI've tried incognito modeI've tried different browsersI tried doing it on my phone Just shows ...

  • Casual Listener
  • I've tried to upgrade to premium, but it won't go to the payment details. It will go to your plan and that is it...nothing else   I've tried clearing my cache I've tried incognito mode I've ...
  • Billy-J
  • Spotify Star
  • 559 Views
  • 3 replies
  • 0 likes
  • Premium
  • 559 Views
  • 3 replies
  • 0 likes

Solved!! Cannot setup Premium Duo with different country settings

PlanPremiumCountryDenmark My Question or IssueHi,I created my Spotify Premium account some years back living in Denmark, where I still pay my subscription from. I moved to Germany and have been very happy to be able to continue using my Danish interf...

  • Casual Listener
  • Plan Premium Country Denmark     My Question or Issue Hi, I created my Spotify Premium account some years back living in Denmark, where I still pay my subscription from. I moved to ...
  • Maxim
  • Spotify Star
  • 585 Views
  • 3 replies
  • 0 likes
  • 585 Views
  • 3 replies
  • 0 likes

Superuser Contribution Going from Family Premium to Student Premium

We no longer have a need fro the family plan, my son is the only one still using spotify so I wanted to change him to the Student Premium. I didn't realize by verifying him as a student before cancelling our family plan would mess anything up, but it...

  • Music Fan
  • We no longer have a need fro the family plan, my son is the only one still using spotify so I wanted to change him to the Student Premium. I didn't realize by verifying him as a student before cancel...
  • Mihail
  • Spotify Legend
  • 407 Views
  • 1 replies
  • 0 likes
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought a duo plan, but the page where im supposed to find the invite link isn't loading in

DuoPremiumIndiadevice - Asus laptop and a Samsung a21sOperating Systemwin 10 I bought Spotify premium duo plant half an hour ago but according to the articles I can invite through spotify.com/in-en/account/duo but when I go to the page (cause I alrea...

  • Visitor
  • Duo Premium India device - Asus laptop and a Samsung a21s Operating System win 10   I bought Spotify premium duo plant half an hour ago but according to the articles I can invite throug...
  • Alex
  • Spotify Legend
  • 652 Views
  • 3 replies
  • 1 likes
  • 652 Views
  • 3 replies
  • 1 likes

How do I get back into my hulu account, which comes with my spotify subscription?

I use the same email for my hulu account as my spotify, but all a sudden, I cannot get into my hulu account and when I click on the link under my services to start watching for hulu, it just takes me to hulu.com. Don't know what to do.

  • Visitor
  • I use the same email for my hulu account as my spotify, but all a sudden, I cannot get into my hulu account and when I click on the link under my services to start watching for hulu, it just takes me...
  • Billy-J
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing to Duo without losing prepaid premium period

Hi all, I am currently already using spotify premium but don't have a subscription yet. However I have prepaid spotify premium for the next ~6 months using spotify vouchers. I would like to change do a Duo subscription to allow my live-in partner acc...

  • Casual Listener
  • Hi all,   I am currently already using spotify premium but don't have a subscription yet. However I have prepaid spotify premium for the next ~6 months using spotify vouchers.   I would...
  • CarlosE
  • Moderator
  • 974 Views
  • 3 replies
  • 1 likes
  • Duo
    Subscription
  • 974 Views
  • 3 replies
  • 1 likes

Superuser Contribution 3 month PayPal free trial not eligible

PlanFree/PremiumCountryUSADevice(iPhone Operating System(iOS 10 My Question or Issue Im trying to sign my mom up for the 3 free month trial by signing up with PayPal- it says she's not eligible but she's never had a Spotify account.

  • Visitor
  •   Plan Free/Premium Country USA Device (iPhone  Operating System (iOS 10   My Question or Issue   Im trying to sign my mom up for the 3 free month trial by signing up ...
  • CarlosE
  • Moderator
  • 2031 Views
  • 5 replies
  • 0 likes
  • 2031 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro de IGIC

Pongo un comentario aquí porque resido en las Islas Canarias y me están cobrando el IVA, pese a ser ilegal. En territorio canario se debe cobrar el IGIC, sea esta empresa sueca o de cualquier lugar. Con este comentario quiero solicitar el reembolso d...

  • Visitor
  • Pongo un comentario aquí porque resido en las Islas Canarias y me están cobrando el IVA, pese a ser ilegal. En territorio canario se debe cobrar el IGIC, sea esta empresa sueca o de cualquier lugar.&...
  • Tha_Owen
  • Visitor
  • 765 Views
  • 2 replies
  • 1 likes
  • 765 Views
  • 2 replies
  • 1 likes

Can’t subscribe by card

Hi..I’m trying to upgrade my subscription to Duo but when I choose “subscribe by card” option, the “subscribe by mobile” page shows up. P.S. excuse my English

  • Visitor
  • Hi.. I’m trying to upgrade my subscription to Duo but when I choose “subscribe by card” option, the “subscribe by mobile” page shows up.   P.S. excuse my English
  • Billy-J
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Xbox Game Pass 4 Month Free Trial

PlanFree 4 Month Premium as a perk from Xbox Game Pass Ultimate.CountryMéxico.DeviceThinkpad T460.Operating SystemWindows 10. My Question or IssueI tried to redeem my perk the 7th, and as a matter of fact I created my Spotify account that same day, b...

Screenshot 2021-05-19 18-12-08.png Screenshot 2021-05-19 19-23-32.png
  • Casual Listener
  • Plan Free 4 Month Premium as a perk from Xbox Game Pass Ultimate. Country México. Device Thinkpad T460. Operating System Windows 10.   My Question or Issue I tried to redeem my perk th...
  • Billy-J
  • Spotify Star
  • 2050 Views
  • 3 replies
  • 0 likes
  • Xbox Game Pass Ultimate
    Xbox perk
  • 2050 Views
  • 3 replies
  • 0 likes

downgrade subscription

Planpremium familyCountryswitzerlandDevice Operating System My Question or IssueHi - how can I downgrade my family subscription to a single user one? there's no button for this - only "cancel" subscription .... but I don't want to cancel it - I only ...

  • Casual Listener
  •   Plan premium family Country switzerland Device   Operating System   My Question or Issue Hi - how can I downgrade my family subscription to a single user one? there's no bu...
  • AdamDam
  • Spotify Star
  • 3626 Views
  • 5 replies
  • 2 likes
  • 3626 Views
  • 5 replies
  • 2 likes

Having a Spotify account for a different country

PlanPremiumCountryIndiaDeviceSamsung Galaxy M02Operating SystemAndroid 10 My Question or IssueHi Team, I am Spotify Premium user from India and I want to know if there is a way through which I can have a Premium account for some other country...say l...

  • Gig Goer
  • Plan Premium Country India Device Samsung Galaxy M02 Operating System Android 10   My Question or Issue Hi Team,   I am Spotify Premium user from India and I want to know if the...
  • Billy-J
  • Spotify Star
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy Premium Duo

PlanFreeCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI tried to buy Premium Duo but I got an error message saying : "Sorry, you are not eligible for that plan. Here are some other ways to get Premium." And when I tried any othe...

  • Casual Listener
  • Plan Free Country Canada Device PC Operating System Windows 10   My Question or Issue I tried to buy Premium Duo but I got an error message saying : "Sorry, you are not eligible for th...
  • Eni
  • Moderator
  • 1378 Views
  • 7 replies
  • 0 likes
  • Premium
  • 1378 Views
  • 7 replies
  • 0 likes

Superuser Contribution Issue activating ATT 6-month free trail - Premium

PlanFree/Premium CountryUSA Device(iPhone 10,Desktop App, Web Player)Operating System(iOS 14.5.1, Windows 10) My Question or IssueNot sure if this the right area for this, but I been having an issue with my free-trail subscription. I have a brand new...

  • Casual Listener
  • Plan Free/Premium  Country USA   Device (iPhone 10,Desktop App, Web Player) Operating System (iOS 14.5.1,  Windows 10)   My Question or Issue Not sure if this the right...
  • Ivan
  • Spotify Legend
  • 462 Views
  • 2 replies
  • 0 likes
  • ATT 6-month free trail
  • 462 Views
  • 2 replies
  • 0 likes

Superuser Contribution I paid for the subscription and after 8 days they wrote to me that it would end soon

I paid for the subscription on 05/11/2021, now 05/19/2021 it asks me to pay again, but since I have no money on my card, it cannot withdraw it

  • Visitor
  • I paid for the subscription on 05/11/2021, now 05/19/2021 it asks me to pay again, but since I have no money on my card, it cannot withdraw it
  • Jeremy
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Redirect from payment provider fails.

PlanFree/PremiumCountryNORWAY My Question or IssueMy previous card expired, and I've been trying to update my card details for a month.When I checkout with a new "Premium for students" subscription, and verify the payment through norwegian BankID, th...

  • Casual Listener
  • Plan Free/Premium Country NORWAY   My Question or Issue My previous card expired, and I've been trying to update my card details for a month. When I checkout with a new "Premium for stude...
  • Novy
  • Moderator
  • 3737 Views
  • 3 replies
  • 0 likes
  • 3737 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium + Hulu subscription

I have Spotify premium + Hulu subscription but Hulu hasn’t been working for over a year. My account services shows that i should have Hulu but it wont work.

  • Regular
  • I have Spotify premium + Hulu subscription but Hulu hasn’t been working for over a year.   My account services shows that i should have Hulu but it wont work.    
  • Jeremy
  • Spotify Legend
  • 901 Views
  • 5 replies
  • 0 likes
  • 901 Views
  • 5 replies
  • 0 likes

Can I add a free user to a Duo subscription? If so, how. Thanks.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes