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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

195306 Views

123 replies

12 likes

  • 195306 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22185 Views

28 replies

4 likes

  • 22185 Views
  • 28 replies
  • 4 likes

assinei uma oferta de plano premium gratis por 3 m no dia 26/12 e até agor

agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?

Visitor

agora não foi ativada ,mesmo tendo recebido o recibo do Spotify, onde consta a forma de pagamento (cartão de crédito) que será utilizada após os 3 meses de gratuidade. Como devo proceder?

Jose_M

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratui

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?

Visitor

J'habite au Québec et je n'est pas accès à premium à cause du 1 mois gratuit. Comment je fait pour m'abonner à Premium au Québec sans avoir le mois d'essais gratuit?

Jose_M

Spotify Star

430 Views

1 replies

0 likes

  • 430 Views
  • 1 replies
  • 0 likes

Why can't I subscribe to Premium?

I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous that I can't even subscribe, I've tried selecting eve...

Visitor

I live in Quebec and the only plans available are ones with the 1-month free (which are not available for users in Quebec). Is there a plan that I can get without the 1-month free, it's ridiculous th...

Jose_M

Spotify Star

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

porque no se me cobra el premium hace una semana que no me lo cobra

se me han borrado las descargas culpa del fallo de cobro y me quede sin musica por eso, espero solucion

Visitor

se me han borrado las descargas culpa del fallo de cobro y me quede sin musica por eso, espero solucion

Jose_M

Spotify Star

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
  • 0 likes

I have Spotify premium and it only let me download 30 songs. Why?

I just purchase solo plans and it just let me download only 30 songs. When I try to download it says I already reach the limitt

Visitor

I just purchase solo plans and it just let me download only 30 songs. When I try to download it says I already reach the limitt

Jose_M

Spotify Star

1587 Views

1 replies

0 likes

  • 1587 Views
  • 1 replies
  • 0 likes

I purchased Spotify Duo and received Spotify Individual instead

PlanPremiumCountryindia I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to show my plan validity till next month but its under individual and...

Casual Listener

Plan Premium Country india   I recently purchased spotify duo (there was still one day remaining for my previous plan - individual to end) now that i check my account details it updates to ...

Rikaaa

Casual Listener

310 Views

2 replies

0 likes

  • 310 Views
  • 2 replies
  • 0 likes

I would like to change premium plans.

I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?

Visitor

I am currently subscribed to a premium plan but i would like to change to duo premium plan. How do i do it?

Jose_M

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo

PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a premium duo account but I still get ads while the other person doesnt, what's goin...

Casual Listener

Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have a p...

Vasil

Moderator

831 Views

8 replies

0 likes

  • 831 Views
  • 8 replies
  • 0 likes

Pay in advance

Hi everyone so I'm from Sri Lanka where I have access to prepaid plans and I was wondering if I can get the 12 month premium and the 6 month premium at the same time so I will have 1.5 years of premium? PlanPremiumCountrySri Lanka My Question or Issu...

Regular

Hi everyone so I'm from Sri Lanka where I have access to prepaid plans  and I was wondering if I can get the 12 month premium and the 6 month premium at the same time so I will have 1.5 years of...

Maxim

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Didn't get premium plan after purchasing

After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in my account .PremiumCountry DeviceOnePlus 8TOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

After purchasing student premium plan by debit card (money has been debited) but it didn't reflect in  my account . Premium Country   Device OnePlus 8T Operating System (iOS 10...

Jose_M

Spotify Star

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Charged for two plans

Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same payment method as last month , today I got charged for...

Visitor

Last month I have subscribed to Spotify premium with the individual plan, and yesterday I decided to change the plan to family subscription, and payed for the subscription using Ooredoo, the same pay...

Jose_M

Spotify Star

360 Views

1 replies

0 likes

  • 360 Views
  • 1 replies
  • 0 likes

Got charged 4 times

I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and country don't match", I tried to pay a few times, but i...

Casual Listener

I got charged 4 times in a row, and I still don't have premium access, I just moved to Netherlands, but I was using spotify in Romania, every time I tried to pay it said "your payment method and coun...

Jose_M

Spotify Star

573 Views

3 replies

0 likes

  • 573 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Renewal before Premium Expiry

My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?

Regular

My current Prepaid Premium subscription is going to expire on 23rd Aug. So can I renew it before date? Does it count from 24th Aug.?

Himaru6000

Regular

14472 Views

8 replies

0 likes

  • 14472 Views
  • 8 replies
  • 0 likes

Unable to activate second account on Premium Duo

PlanFree/PremiumCountryAustraliaDeviceIPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueRecently switched from Premium to Premium Duo. The link my daughter receives says to login, theres no "sign up" for an account....

Visitor

Plan Free/Premium Country Australia Device IPhone 12 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Recently switched from Premium to Premium Duo....

Jose_M

Spotify Star

509 Views

1 replies

0 likes

  • 509 Views
  • 1 replies
  • 0 likes

Quebec's subscription

Hi, I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and offers me to get other one but those ones doesn't include resid...

Visitor

Hi,   I have a problem. I can't get premium in the province of Quebec. Every offers right now doesn't include residents from Quebec. So everytime I try to get a new plan they refuse it and off...

Jose_M

Spotify Star

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
  • 0 likes

No Premium Access

PlanPremiumCountryIndia My Question or IssueI have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did not go through and hence, my plan has been downgraded.

Visitor

Plan Premium Country India   My Question or Issue I have an automatic payment set up for monthly renewal. The amount was deducted from my account but the Spotify app says the payment did n...

Billy-J

Spotify Star

324 Views

1 replies

1 likes

  • 324 Views
  • 1 replies
  • 1 likes

Gift Card won’t redeem code not legible

Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem.thank you

Visitor

Is there anyone who can assist with a Spotify premium gift card that is not legible, but has valid receipts. Code was damaged when scratched off. Please help redeem. thank you 

AdamDamon

Spotify Star

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes