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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76221 Views
  • 27 replies
  • 5 likes
  • 76221 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43362 Views
  • 19 replies
  • 2 likes
  • 43362 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31392 Views
  • 17 replies
  • 3 likes
  • 31392 Views
  • 17 replies
  • 3 likes

[Subscription] Spotify says I've used up my student discount, but I only used it for two years?

Hi all, I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore using the discount for four years) but I have only renewed it t...

  • Visitor
  • Hi all,   I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore usi...
  • OneByBoo
  • Rising Star 4
  • 356 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 356 Views
  • 1 replies
  • 0 likes

Is there any service charge from the bank?

Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ₱ 300.00) I attached screenshots from my Metrobank ...

  • Visitor
  • Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ...
  • OneByBoo
  • Rising Star 4
  • 928 Views
  • 2 replies
  • 0 likes
  • Charge of more money
    Debit Card
    Payment
    Premium Account App
    service charge
    Subscriptions
  • 928 Views
  • 2 replies
  • 0 likes

I keep getting random music

PlanPremiumCountryBrazilDevice(iPod Model PE978LL/A)Operating System(iOS version 9.3.5) My Question or IssueI've got a Premium account and when I select an album to play, after a while it switches to some random music. I subscribed Premium to get rid...

  • Visitor
  • Plan Premium Country Brazil Device (iPod Model PE978LL/A) Operating System (iOS version 9.3.5)   My Question or Issue I've got a Premium account and when I select an album to play, aft...
  • OneByBoo
  • Rising Star 4
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Spotify üyeliğimi iptal etmeme rağmen benden ücret kesti

Spotify üyeliğimi iptal etmeyi unuttum farklı bir paket alacaktım bunun içinde faklı bir kart kullanacaktım kısacası benden alınan ücreti geri ödenmesini rica ediyorum lütfenPlanPremiumCountry Turkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro lat...

  • Visitor
  • Spotify üyeliğimi iptal etmeyi unuttum farklı bir paket alacaktım bunun içinde faklı bir kart kullanacaktım kısacası benden alınan ücreti geri ödenmesini rica ediyorum lütfen Plan Premium Country ...
  • OneByBoo
  • Rising Star 4
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i paid for my premium on 07/04/2020 and via PayPal and the payment was successful (I checked...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • islakellet
  • Casual Listener
  • 368 Views
  • 4 replies
  • 0 likes
  • 368 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can't renew my subscription I am using pay by mobile

PlanPremium at the moment but today is the last dayCountryPhilippinesDeviceOppo a9My Question or IssueI can't pay it always say error please try again when I enter my phone number because I use pay by mobile and my carrier is sun then when I choose o...

  • Visitor
  • Plan Premium at the moment but today is the last day Country Philippines Device Oppo a9 My Question or Issue I can't pay it always say error please try again when I enter my phone number becau...
  • Ivan
  • Spotify Legend
  • 1469 Views
  • 1 replies
  • 0 likes
  • 1469 Views
  • 1 replies
  • 0 likes

Superuser Contribution Multiple Charges, Second Account?

I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account profile...jan 23, 2020 - 9.99 via paypalfeb 23, 2020 - 9....

  • Visitor
  • I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account profil...
  • Ivan
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Payment
    paypal
    Visa
  • 349 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charge....

Hi, I actually have two spotify accounts which I was satisfied of until I discovered a few things : - I was told the payment I made for my first account kim5attali wasn't accepted, now I just realized not only it was, but I didn't get any email to te...

  • Casual Listener
  • Hi,   I actually have two spotify accounts which I was satisfied of until I discovered a few things :   - I was told the payment I made for my first account kim5attali wasn't accepted, ...
  • OneByBoo
  • Rising Star 4
  • 1168 Views
  • 5 replies
  • 2 likes
  • 1168 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution Advertisements interrupt my music even though I have an active Premium

As the title say, the podcast is interrupted by ads even though I have an active Premium account since many years.Subscription is active, and I have tried log out - log in but the issue remain. Device: Huawei Nexus 6P

  • Regular
  • As the title say, the podcast is interrupted by ads even though I have an active Premium account since many years. Subscription is active, and I have tried log out - log in but the issue remain. &n...
  • Elena
  • Moderator
  • 1691 Views
  • 8 replies
  • 0 likes
  • 1691 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution How long does it take for amount to be refunded?

PlanPremium (Monthly)CountryIndia My Question or IssueI tried making payment twice through my Airtel banks card. Once for amount of ₹119 and second for ₹59, but was shown a message that the card doesn't support recurring deductions so I had to change...

  • Newbie
  • Plan Premium (Monthly) Country India   My Question or Issue I tried making payment twice through my Airtel banks card. Once for amount of ₹119 and second for ₹59, but was shown a message t...
  • Elena
  • Moderator
  • 5029 Views
  • 3 replies
  • 0 likes
  • 5029 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ads during a pandemic

I'm not expecting free, and the likelihood of reduced premium is laughable at best - but could Spotify reduce the number of Spotify premium ads while everyone is stuck at home due to the Cornavirus? I know the company needs revenue, but think about t...

  • Visitor
  • I'm not expecting free, and the likelihood of reduced premium is laughable at best - but could Spotify reduce the number of Spotify premium ads while everyone is stuck at home due to the Cornavirus? ...
  • Peter
  • Spotify Legend
  • 412 Views
  • 2 replies
  • 2 likes
  • All Platforms
    Other
  • 412 Views
  • 2 replies
  • 2 likes

Superuser Contribution Double Charged (PSN)

PlanPremiumCountryUnited KingdomDevicePS4/MobileOperating SystemAndroid My Question or IssueI subscribed to Spotify Premium on the Playstation many years ago. In April 2019 I upgraded to Spotify Family via the mobile app and Spotify began charging me...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PS4/Mobile Operating System Android   My Question or Issue I subscribed to Spotify Premium on the Playstation many years ago. In April 2019 I...
  • Sparish
  • Casual Listener
  • 589 Views
  • 2 replies
  • 0 likes
  • 589 Views
  • 2 replies
  • 0 likes

Superuser Contribution I am using Free but still got charged $9.99

I have switched from Premium to Free subscription a few months ago, but then when I checked back my PayPal record and found out I am still being charged $9.99 and the subscription status of my account literally shows FREE.I have tried to email Spotif...

  • Casual Listener
  • I have switched from Premium to Free subscription a few months ago, but then when I checked back my PayPal record and found out I am still being charged $9.99 and the subscription status of my accoun...
  • Elena
  • Moderator
  • 962 Views
  • 7 replies
  • 0 likes
  • 962 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution when will spotify premium family will arrive at Israel?

I am a user from Israel and I would like to set up a family account but it hasn't arrived yet in Israel. If you know something about the subject please response it would be a lot of help.Premium FamilyIsrael

  • Casual Listener
  • I am a user from Israel and I would like to set up a family account but it hasn't arrived yet in Israel. If you know something about the subject please response it would be a lot of help. Premium Fa...
  • Elena
  • Moderator
  • 877 Views
  • 3 replies
  • 1 likes
  • 877 Views
  • 3 replies
  • 1 likes

Superuser Contribution Canceling subscription for a different account to my own

Plan: PremiumCountry: USA Device: UnknownOperating System: Unknown My Question or Issue:I am looking to cancel a subscription for an account that is not mine, yet whose premium subscription is being paid from my bank account. The bank cannot cancel i...

  • Visitor
  • Plan: Premium Country: USA   Device: Unknown Operating System: Unknown   My Question or Issue: I am looking to cancel a subscription for an account that is not mine, yet whose p...
  • Ivan
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

Superuser Contribution $99 Spotify Gift Card Not Working

Hi, I recently purchased a $99 Spotify gift card that is supposed to give me 12 months of premium. I know I am putting in the code right and it still says “Something went wrong”. I called Best Buy and they confirmed that the card was activated. I ema...

  • Newbie
  • Hi, I recently purchased a $99 Spotify gift card that is supposed to give me 12 months of premium. I know I am putting in the code right and it still says “Something went wrong”. I called Best Buy an...
  • Ivan
  • Spotify Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double Charge

I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...

  • Visitor
  • I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´...
  • Ivan
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • charges
    Credit Card
    fees
    Premium
  • 392 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium duo not working

PlanPremium DuoCountryFR DeviceMotorola G5+Operating SystemAndroid Oreo My Question or IssueI have subscribed to premium duo for my wife.The invite is received and accepted successfully, I receive a confirmation email. On wife's phone, in the browser...

  • Newbie
  • Plan Premium Duo Country FR   Device Motorola G5+ Operating System Android Oreo   My Question or Issue I have subscribed to premium duo for my wife. The invite is received and a...
  • Elena
  • Moderator
  • 10943 Views
  • 1 replies
  • 0 likes
  • 10943 Views
  • 1 replies
  • 0 likes

Superuser Contribution Manage Payment Details

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10 My Question or IssueHi, I want to change the payment details of my account but my only option is to pay by mobile which only offers Verizon as an option. I'm hoping to just enter my card inform...

  • Newbie
  • Plan Premium Country US Device iPhone 8 Operating System iOS 10   My Question or Issue Hi, I want to change the payment details of my account but my only option is to pay by mobile whi...
  • Elena
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stolen credit card

I used to have a Family account with some users attached to itUnfortunately my credit card has been stolen and I had of course to disabled itThis happened just before It is very frustrating that without any conversation Spotify disabled everything im...

  • Casual Listener
  • I used to have a Family account with some users attached to it Unfortunately my credit card has been stolen and I had of course to disabled it This happened just before  It is very frustratin...
  • Elena
  • Moderator
  • 509 Views
  • 4 replies
  • 0 likes
  • 509 Views
  • 4 replies
  • 0 likes