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Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi all, I just found out that Spotify has been charging me full price since November, when I should be receiving the student discount. I know you can only renew it three times (therefore using the discount for four years) but I have only renewed it t...
Hi! I've been a premium user since February 27, 2018; unknowingly my bank has service charged more than what I should pay on my premium plan. (Premium Plan : ₱ 129.00 ; Service Charge from my bank : ₱ 300.00) I attached screenshots from my Metrobank ...
PlanPremiumCountryBrazilDevice(iPod Model PE978LL/A)Operating System(iOS version 9.3.5) My Question or IssueI've got a Premium account and when I select an album to play, after a while it switches to some random music. I subscribed Premium to get rid...
Spotify üyeliğimi iptal etmeyi unuttum farklı bir paket alacaktım bunun içinde faklı bir kart kullanacaktım kısacası benden alınan ücreti geri ödenmesini rica ediyorum lütfenPlanPremiumCountry Turkey Device(iPhone 8, Samsung Galaxy 9, Macbook Pro lat...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i paid for my premium on 07/04/2020 and via PayPal and the payment was successful (I checked...
PlanPremium at the moment but today is the last dayCountryPhilippinesDeviceOppo a9My Question or IssueI can't pay it always say error please try again when I enter my phone number because I use pay by mobile and my carrier is sun then when I choose o...
I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account profile...jan 23, 2020 - 9.99 via paypalfeb 23, 2020 - 9....
Hi, I actually have two spotify accounts which I was satisfied of until I discovered a few things : - I was told the payment I made for my first account kim5attali wasn't accepted, now I just realized not only it was, but I didn't get any email to te...
As the title say, the podcast is interrupted by ads even though I have an active Premium account since many years.Subscription is active, and I have tried log out - log in but the issue remain. Device: Huawei Nexus 6P
PlanPremium (Monthly)CountryIndia My Question or IssueI tried making payment twice through my Airtel banks card. Once for amount of ₹119 and second for ₹59, but was shown a message that the card doesn't support recurring deductions so I had to change...
I'm not expecting free, and the likelihood of reduced premium is laughable at best - but could Spotify reduce the number of Spotify premium ads while everyone is stuck at home due to the Cornavirus? I know the company needs revenue, but think about t...
PlanPremiumCountryUnited KingdomDevicePS4/MobileOperating SystemAndroid My Question or IssueI subscribed to Spotify Premium on the Playstation many years ago. In April 2019 I upgraded to Spotify Family via the mobile app and Spotify began charging me...
I have switched from Premium to Free subscription a few months ago, but then when I checked back my PayPal record and found out I am still being charged $9.99 and the subscription status of my account literally shows FREE.I have tried to email Spotif...
I am a user from Israel and I would like to set up a family account but it hasn't arrived yet in Israel. If you know something about the subject please response it would be a lot of help.Premium FamilyIsrael
Plan: PremiumCountry: USA Device: UnknownOperating System: Unknown My Question or Issue:I am looking to cancel a subscription for an account that is not mine, yet whose premium subscription is being paid from my bank account. The bank cannot cancel i...
Hi, I recently purchased a $99 Spotify gift card that is supposed to give me 12 months of premium. I know I am putting in the code right and it still says “Something went wrong”. I called Best Buy and they confirmed that the card was activated. I ema...
I have been charged twice this month. I can´t contact the Spotify Support team for a proper answer, this is the first time it happens. I checked my receipts but it only shows one fee. What´s happening? Plan: PremiumCountry: ParaguayDevices: iPhone X ...
PlanPremium DuoCountryFR DeviceMotorola G5+Operating SystemAndroid Oreo My Question or IssueI have subscribed to premium duo for my wife.The invite is received and accepted successfully, I receive a confirmation email. On wife's phone, in the browser...
PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS 10 My Question or IssueHi, I want to change the payment details of my account but my only option is to pay by mobile which only offers Verizon as an option. I'm hoping to just enter my card inform...
I used to have a Family account with some users attached to itUnfortunately my credit card has been stolen and I had of course to disabled itThis happened just before It is very frustrating that without any conversation Spotify disabled everything im...