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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45669 Views
  • 16 replies
  • 4 likes
  • 45669 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28664 Views
  • 19 replies
  • 2 likes
  • 28664 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20181 Views
  • 6 replies
  • 1 likes
  • 20181 Views
  • 6 replies
  • 1 likes

Being charged for two accounts, one lost...help!

PlanPremiumCountryUSADeviceMoto G7, also was using with Moto G3 Operating System Android Oreo My Question or IssueI had a premium account, which somehow I was logged out of on my phone. Tried to log back and and can't recall user name, my email isn't...

  • Newbie
  • Plan Premium Country USA Device Moto G7, also was using with Moto G3    Operating System  Android Oreo   My Question or Issue I had a premium account, which someho...
  • Bittencourt
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Free Trial

PlanFreeCountryUSADeviceSamsung Galaxy J7My Question or IssueI want to do the free promotion trial for 60 days free premium to celebrate BTS' release of Map of the Soul : Persona, but do not want/have a credit card to put in the fields. Is there anyw...

  • Newbie
  •   Plan Free Country USA Device Samsung Galaxy J7 My Question or Issue I want to do the free promotion trial for 60 days free premium to celebrate BTS' release of Map of the Soul : Person...
  • Maxim
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Trying to cancel a subscription

When I click on the Subscription button on left hand side , there is no appearance of CHANGE or CANCEL. I am at a loss as to how to cancel the subscription.PlanFreeCountryItalyDevice Samsung tabletOperating SystemDont know My Question or IssueHow to ...

  • Newbie
  • When I click on the Subscription button on left hand side , there is no appearance of  CHANGE or CANCEL. I am at a loss as to how to cancel the subscription. Plan Free Country Italy Device ...
  • Bittencourt
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Cannot cancel subscription

PlanPremiumCountry DeviceIphoneOperating Syste My Question or IssueHello, my son age 25 subscribed for the monthly spotify using my bank account info. I have asked him to cancel and I continue to get charged. Is there anyway for me to cancel my payme...

  • Newbie
  •   Plan Premium Country   Device Iphone Operating Syste   My Question or Issue Hello, my son age 25 subscribed for the monthly spotify using my bank account info. I have asked...
  • Bittencourt
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Cancel Hulu subscription from student plan

How do I go about canceling the Hulu subscription from the student plan so I can get the commercial free plan from Hulu. I phoned Hulu but they said I have to get it done through the Spotify but I don't see where to do it in my Spotify account.

  • Newbie
  • How do I go about canceling the Hulu subscription from the student plan so I can get the commercial free plan from Hulu. I phoned Hulu but they said I have to get it done through the Spotify but I do...
  • Keanu_C
  • Spotify Star
  • 3092 Views
  • 1 replies
  • 2 likes
  • 3092 Views
  • 1 replies
  • 2 likes

Issues Playing non favorited songs since I canceled Premium

Plan PremiumCountryUSADeviceMacBook Pro 2016Operating SystemSierra 10.12.6 My Question or IssueEver since I canceled my premium last week (on the app), I cannot listen to any songs that were not already favorited by me. Every time I try to play any s...

  • Regular
  • Plan  Premium Country USA Device MacBook Pro 2016 Operating System Sierra 10.12.6   My Question or Issue Ever since I canceled my premium last week (on the app), I cannot listen t...
  • fozzy343
  • Regular
  • 216 Views
  • 2 replies
  • 0 likes
  • 216 Views
  • 2 replies
  • 0 likes

Student charged full price

Hi, I have been charged the full price, after a year being on student discount. I guess I had to reconfirm my student status. I have done that, but this month I have again bern charged full price. My bf is still on student discount without problems a...

  • Newbie
  • Hi, I have been charged the full price, after a year being on student discount. I guess I had to reconfirm my student status. I have done that, but this month I have again bern charged full price. My...
  • A_Musicophile
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Money being taken from my card even tho i have a family subscription.

Hi, for the past 3 months spotify had been charging me 6 euros every month even tho i have family subsciprtion and my account payment history shows 0 euros every month for the past 6 months. I did not give my card number etc. to anyone so i have no c...

  • Casual Listener
  • Hi, for the past 3 months spotify had been charging me 6 euros every month even tho i have family subsciprtion and my account payment history shows 0 euros every month for the past 6 months. I did no...
  • Max811
  • Casual Listener
  • 327 Views
  • 2 replies
  • 0 likes
  • 327 Views
  • 2 replies
  • 0 likes

From free to premium student with mobile as payment method

Hi - I would like to change my free trial to premium student ( I already got the verification) but I can’t choose my mobile as the payment method, only credit card and PayPal and I don’t want that. Can someone pls help me PlanFree/PremiumCountryswitz...

  • Newbie
  • Hi - I would like to change my free trial to premium student ( I already got the verification) but I can’t choose my mobile as the payment method, only credit card and PayPal and I don’t want that. C...
  • Maxim
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Need refund/spotify credit back

I switched from student premium subscription to family to receive a free google home mini, but they were out of stock so I was not able to receive that. This is not a big deal except I just changed back to student subscription again but lost the $15 ...

  • Casual Listener
  • I switched from student premium subscription to family to receive a free google home mini, but they were out of stock so I was not able to receive that. This is not a big deal except I just changed b...
  • Luan
  • Spotify Star
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

I'm on Spotify Free but was charged $11.99 on 25 March - how do I get a refund?

PlanFreeCountryAustraliaDeviceSurface Pro 4/Google Pixel3Operating SystemWindows10, android My Question or IssueI would like a refund for an incorrect payment which I didn't subscribe for. My account also shows that I am on Spotify free....

  • Not applicable
  • Plan Free Country Australia Device Surface Pro 4/Google Pixel3 Operating System Windows10, android   My Question or Issue I would like a refund for an incorrect payment which I didn't ...
  • user-removed
  • Not applicable
  • 545 Views
  • 4 replies
  • 0 likes
  • incorrect charge
    refund
  • 545 Views
  • 4 replies
  • 0 likes

Premium with Hulu

Premium USA iphone 8+ but did it through my Ps4 IOS 12.2 I subscribed to spotify premium because of the new promotion premium with Hulubought the subscription through my ps4 but didn't receive my Hulu subscription ??

  • Casual Listener
  •     Premium   USA   iphone 8+ but did it through my Ps4    IOS 12.2     I subscribed to spotify premium because of the new promotion  premium ...
  • Billy-J
  • Spotify Star
  • 1197 Views
  • 3 replies
  • 0 likes
  • Hulu
    PREMIUM INTRODUCTION OFFER
    PS4
  • 1197 Views
  • 3 replies
  • 0 likes

Spotify Premium + Hulu subscription - Hulu charging

PlanPremiumCountryPuerto Rico (US)DeviceiPhone XSOperating SystemiOS 12.2 My Question or IssueI used to have a paid Hulu account several months ago ( I cancelled it). This Hulu account was not linked to the same email address I use to login on my Spo...

  • Newbie
  •   Plan Premium Country Puerto Rico (US) Device iPhone XS Operating System iOS 12.2   My Question or Issue I used to have a paid Hulu account several months ago ( I cancelled it)....
  • A_Musicophile
  • Community Legend
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Personal premium account discontinued after the premium account for family expires

PlanPremiumCountryPhilippinedDeviceSamsung galaxy J7 proOperating SystemAndroid 8.1.0 My Question or IssueThe registration for my personal premium account discontinued after the subscription for family premium expires. Is that what supposed to happen...

  • Casual Listener
  • Plan Premium Country Philippined Device Samsung galaxy J7 pro Operating System Android 8.1.0   My Question or Issue The registration for my personal premium account discontinued after ...
  • Billy-J
  • Spotify Star
  • 295 Views
  • 6 replies
  • 0 likes
  • 295 Views
  • 6 replies
  • 0 likes

öğrenci premium

Öğrenci premiuma sahip iken makbuzları kontrol ederken 13.99 tl kesmişti premium için tekrar başvurduğumda öğrenci belgemi atıp bekledim fakat mail gelmedi sonra tekrar denediğimde bu teklifi daha önce kullandın ekranı çıkar çözümü bilen varsa yardım...

  • Newbie
  • Öğrenci premiuma sahip iken makbuzları kontrol ederken 13.99 tl kesmişti premium için tekrar başvurduğumda öğrenci belgemi atıp bekledim fakat mail gelmedi sonra tekrar denediğimde bu teklifi daha ön...
  • OneByBoo
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

mail for google home mini

PlanPremiumCountryCanada Device(iPhone 10SOperating System(iOS 12.2.) My Question or Issue I registered spotify as a premium membership for the google home mini promo, but I still haven’t gotten an E-mail for that. How can I get an email?

  • Newbie
  • Plan Premium Country Canada   Device (iPhone 10S Operating System (iOS 12.2.)   My Question or Issue   I registered spotify as a premium membership for the google home mini...
  • 4Bidden
  • Gig Goer
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Spotify premium with Hulu subscription

PlanFreeCountry USA DeviceiPhone 8Operating SystemiOS 10 I have a Hulu account with ads. I got it for a discount that I had gotten at some point last year. I saw that I could get Spotify premium since I have Hulu but I have to switch the billing to S...

  • Newbie
  • Plan Free Country USA   Device iPhone 8 Operating System iOS 10   I have a Hulu account with ads. I got it for a discount that I had gotten at some point last year. I saw that I co...
  • Billy-J
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Can I postpone payments for premium? In a jam

Hello, my question is, can I postpone payments for my premium account for a couple months and then be billed in a lump-sum once I am able? I have done a debt-consolidation and cancelled my credit card but have no way to maintain my premium account te...

  • Newbie
  • Hello, my question is, can I postpone payments for my premium account for a couple months and then be billed in a lump-sum once I am able?  I have done a debt-consolidation and cancelled my cre...
  • Bittencourt
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Premium account gone

iPhone XS MAX My Question or IssueHello, I have a premium account with my mobile subscription and it’s turned on but when I go to spotify I’m suddenly a free user. Please fix this for me. It’s very annoying.

  • Newbie
  • iPhone XS MAX     My Question or Issue Hello, I have a premium account with my mobile subscription and it’s turned on but when I go to spotify I’m suddenly a free user. Please fix this ...
  • Billy-J
  • Spotify Star
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

offline difficulties

PlanPremiumCountryUnited States Device iPhone 6sOperating SystemiOS 12.1 My Question or IssueI have a premium account but I can’t play offline. My music is downloaded but still won’t let me play offline.

  • Newbie
  • Plan Premium Country United States  Device  iPhone 6s Operating System iOS 12.1   My Question or Issue I have a premium account but I can’t play offline. My music is download...
  • Bittencourt
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes