I was charged twice this month for subscription

[Noblest]

The first was on the 10th of this month but I go a notification to change my payment method after being charged. I did today and got charged again.

[Maxim]

Hey there,

Thanks for reaching out.

It’s very likely just a pending charge if you haven’t received a receipt from Spotify via Email 🙂

A pending charge is a part of your bank or credit card company’s authorization process. When you submit a payment, they place a temporary authorization on the funds.

If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company.

[Noblest]

The amount was deducted from my bank account. I didn't receive and invoice from spotify. Upon opening my spotify app, I was asked to change my payment details. I did with the same card and another payment was deducted but I got an invoice for the second one.

Should I just forget the first payment or there is a way of retrieving it?

[Maxim]

Hey @Noblest,

Thanks for getting back.

You can check your Receipts page to see when and how many times you were charged.

If there's only one receipt visible and you have more than one charge (that isn't pending!) on your payment method, let me know and I'll see what else I can suggest. 🙂