Important Problem

[Srta_costas]

They charged me Spotify for students when I did not request to have anything premium.
I want to know how to solve this problem because I can not cancel any subscription, I do not have the service and I do not want it and they will charge me 5 euros every month, HELP ME!

[Maxim]

Hey @Srta_costas,

If Spotify is unable to verify your student I.D, you won’t be eligible to claim the student discount. In this instance, any charges will show on your statement as ‘pending’. This means your bank has put a temporary authorization on the funds, but no money has actually been taken.

Once the bank confirms your student I.D failed to verify successfully, the money will reappear on your statement. This can take up to 48 hours, depending on your bank. You can reach out to them for more information about any pending payments.