Invisible Spotify Premium

[kade_ja]

Less than a month ago, I activated Spotify Premium free trial and it is still visible on my app on my laptop. I wanted to stop the subscribtion but when I log in into my account on the official site, there is no appearance of my subscribtion and there's only "try the free trial" option, which I practically already used... 

I would be grateful for an answer because I don't know if i'll be charged for the next month, as I am unable to cancel my free trial...

[Aimee_T]

Hi @kade_ja, welcome to the Spotify Community!

It looks like you might have a second account with the Free service. No worries, you can check this information to find it and cancel it as soon as possible:

• Enter any email addresses you might have used into our password reset form. If there's an account associated with the email address, a message will tell you that a password reset email has been sent to the address. 
• Check your email inboxes, including any spam or junk folders, for emails from Spotify. If you have any, you have an account associated with that email.
• Check to see if you have an account connected to Facebook by clicking LOG IN WITH FACEBOOK (make sure you're logged in to Facebook on the same device). 

Note: If you're not automatically logged in to Spotify when you select this option, you don't have an account connected to Facebook. 

Tip: If you know you have a Spotify account connected to Facebook but can't access it, see problems logging in.

Take care 🙂