Issues Changing Country

[georgieeross]

I have been locked out of my Spotify account because the country on my profile doesnt match the country I am in (I moved to Canada from Australia 7 months ago). When changing the country and updating the payment to a Canadian issued card, I am being told that Spotify has not yet launched in this country, however on the website, Spotify says they are available in Canada and the US. I now cannot access my Spotify at all and I'm still paying for it.

[MonicaM_Bogota]

Hi, @georgieeross!

Welcome to the Spotify Community.

In this case, it's possible that you're trying to use a payment method that is not supported in your current country. To find the payment methods that are available in your country, just follow the steps here.

Let us know how it goes.