It does not say premium on my profile

[kelseys12341]

HI! I recently decided that I no longer want to be subscribed to spotify premium, and went on my desktop to change it. I logged in and followed the steps to try and cancel it, but when I go onto my account and click on the subsciption tab, it still says my subscription is free? please help! 

thanks,

kelsey

[Maxim]

Hey @kelseys12341,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.