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It says that my method is FREE even I am using Premium.

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It says that my method is FREE even I am using Premium.

Visitor

I am using Spotify premium and my bank sends me the receipts of my payments every month. 

By coincidence,I logged in to my Spotify account and saw that it doesn't have any of my receipts and it says that I'm using Spotify free. I am sure that I have only one spotify account and I also logged out and logged in several times to see if i can solve this problem but I couldn't.

Plan

Premium

Device

(iPhone 7)

Operating System

(iOS 10)

My Question or Issue

How to solve this?

1 Reply

Re: It says that my method is FREE even I am using Premium.

Moderator
Moderator

Hey there @dogasen,

 

Thank you for your post here in the Community. We're happy to help.

 

Can you check out this article just to make sure that you don't have multiple account?

 

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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