Joined with spark and is not connecting to premium

[caley12345]

Hi i have just got my new spotify premium with spark and it's not working, it still says i'm on free but when i log in on the internet (like not app) it says spark is paying for it so my account is currently not getting what I payed for pleeaassee help!

[Maxim]

Hey @caley12345,

It looks like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.